3 IT jobs in Dubai Marina
Help Desk Agent
Posted today
Job Viewed
Job Description
Dubai Career Level: Mid Career (2+ years of experience)
Education: Bachelor's Degree
Full time 1 week ago
Positions: 1
No. of Application: 0
Job Views: 0
The job holder will be primarily responsible for coordinating & assisting Tradesman/workers for carrying out periodic site/maintenance work progress in all day-to-day activities, ensuring all technical works in accordance with specification and the project management manual. First line manager of staff from all disciplines employed on contracts.
Key Task and Responsibilities:- Provide a friendly and professional point of contact for customers for any queries or concerns.
- Handle incoming calls and manage outgoing calls as required.
- Liaise with wider team members to ensure the best resolution, consistent with the contract.
- Completing administration tasks that relate to the contact, including assigning contract colleagues and sub-contractors to service requirement tasks, payroll, general admin etc.
- Liaise with relevant Contract staff and subcontractors in relation to all aspects of service desk requirements and ensure that required information is returned in a timely manner.
- Respond to queries, amend data, and re-issue tasks as required.
- Work closely with Contract/Facilities Managers to develop and enhance the quality of service and reporting processes.
- Carry out monitoring of CAFM (MRI /Maximo/MS Dynamics) data to ensure that Helpdesk work orders have been accurately created, assigned, prioritised and categorised in line with contractual KPI's and SLA's.
- Graduate Diploma/ITI with 8 years’ Experience in the FM field.
- At least 4 year's experience in a helpdesk role.
- Good Knowledge of all elements of FM services both Hard and Soft.
- Fluency in English and Arabic and additional Language is a plus.
IT Help Desk Technician
Posted today
Job Viewed
Job Description
We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.
An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.
The goal is to create value for clients that will help preserve the company's reputation and business.
Requirements- Proven as a help desk technician or other customer support role
- Tech savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication skills
- Customer-oriented and cool-tempered
- BSc/BA in IT, Computer Science or relevant field
Help Desk Support Specialist
Posted today
Job Viewed
Job Description
The Telephone Operator is responsible for answering and directing guest calls, as well as processing requests and messages.
Key responsibilities of this role include:
Be The First To Know
About the latest It Jobs in Dubai Marina !