2 Jumeirah Group jobs in Abu Dhabi
Luxury Hotel Ambassador
Posted today
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Job Description
We are seeking a skilled Palace Host to ensure a seamless guest experience. The ideal candidate will possess exceptional communication and interpersonal skills, with the ability to handle diverse situations with tact and diplomacy.
Key Responsibilities:- To provide exceptional customer service, responding promptly and efficiently to guest queries and concerns.
- To maintain a clean and organized environment, adhering to health and safety standards at all times.
- To collaborate effectively with colleagues to ensure smooth operations and meet guest expectations.
- High school diploma or equivalent required; post-secondary education in hospitality or related field an asset.
- Minimum 1 year of relevant work experience, preferably in a luxury hotel or resort setting.
- Excellent communication and problem-solving skills, with the ability to multitask and prioritize tasks effectively.
- Ability to work flexible hours, including evenings, weekends, and holidays, as required.
- A competitive salary package, including base pay, commissions, and incentives.
- A comprehensive benefits program, including medical, dental, and vision coverage, as well as life insurance and disability benefits.
- Opportunities for career growth and professional development, with ongoing training and support.
The successful candidate will be working in a fast-paced environment, with a high level of exposure to guests and other staff members. A valid first aid certificate is not required but would be beneficial in this role.
Luxury Hotel Room Coordinator
Posted today
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Job Description
We are seeking a skilled and experienced Rooms Coordinator to join our team. This is an exciting opportunity for a motivated individual who is passionate about delivering exceptional guest experiences.
This role is responsible for ensuring that all rooms are allocated efficiently and effectively, while providing a high level of service to our guests.
- Key Responsibilities:
- Assign rooms according to guest requests and preferences.
- Pre-register designated guests.
- Organize and coordinate check-in and pre-registration procedures for arriving groups.
- Review, track, and accommodate requests for room changes or check-out modifications when possible.
- Coordinate room moves and communicate with the amenity coordinator and CID team.
- Communicate status updates to relevant team members.
- Confirm reservations and cancellations.
- Review out-of-order and out-of-service rooms daily.
- Generate engineering reports to follow up on out-of-service rooms.
- Coordinate with the engineering team to assign rooms for preventive maintenance.
- Follow up on queue rooms and ensure procedures for placing rooms on queue are followed.
- Allocate showrooms for day use.
- File guest paperwork or documentation.
- Set up and process all guest check-ins and check-outs.
- Perform duplicate reservation checks and block rooms as needed.
- Run daily reports.
- Receive, record, and relay messages accurately and legibly.
- Follow all company policies and procedures.
- Maintain confidentiality of proprietary information and protect company assets.
- Anticipate and address guests' service needs.
- Answer telephones with appropriate etiquette.
- Coordinate tasks with other departments.
- Perform other reasonable job duties as requested.
- Implement proper action plans when the hotel is overbooked.
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