105 Jumeirah Group jobs in Dubai

Jumeirah Group, a renowned leader in the hospitality industry, invites dynamic and experienced professionals to join our team. With a commitment to delivering unparalleled luxury experiences, Jumeirah Group operates some of the finest hotels and resorts globally. Our dedication to excellence has made us a preferred choice for travelers seeking sophistication and world-class service.

As a Hotel Operations Manager at Jumeirah Group, you will play a pivotal role in ensuring the seamless functioning of our prestigious hotel in Dubai. This challenging yet rewarding position requires an individual with a keen eye for detail, exceptional leadership skills, and a passion for delivering exceptional guest experiences.

• Operational Excellence: Oversee day-to-day hotel operations, ensuring the highest standards of service delivery.
• Team Leadership: Lead and inspire a diverse team, fostering a culture of collaboration, professionalism, and continuous improvement.
• Guest Satisfaction: Prioritize guest satisfaction by addressing concerns, implementing effective solutions, and maintaining a positive and welcoming atmosphere.
• Budget Management: Work closely with financial teams to manage budgets, control costs, and optimize operational efficiency.
• Compliance: Ensure adherence to all relevant regulations, policies, and standards to maintain the hotel reputation for excellence.

• Proven Leadership: Demonstrated success in managing hotel operations, with a minimum of 5 years of experience in a similar role.
• Hospitality Expertise: In-depth knowledge of the hospitality industry, including trends, guest expectations, and industry best practices.
• Communication Skills: Excellent verbal and written communication skills in English, with the ability to effectively interact with guests, team members, and stakeholders.
• Problem-Solving: Strong analytical and problem-solving abilities to address operational challenges proactively.
• Adaptability: Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
• Education: Bachelor degree in Hospitality Management or a related field is preferred.

If you are a dynamic professional with a passion for hospitality and the skills to excel in a leadership role, we invite you to apply for the Hotel Operations Manager position at Jumeirah Group. Please submit your resume, cover letter, and any relevant certifications to us.

Join us in creating unforgettable experiences for our guests at Jumeirah Group, where excellence knows no bounds.

This role offers the opportunity to work with discerning guests in a luxurious hotel setting, providing exceptional service and ensuring their needs are met.

• Welcome executive guests upon arrival and assist them throughout their stay, responding to their inquiries and resolving any issues efficiently
• Process check-ins and check-outs accurately and promptly
• Ensure that all guest supplies and amenities are offered and replenished to the required standards
• Provide outstanding food and beverage services in the Pearl Club Executive Lounge
• Stay informed about hotel services, VIP requests, and special events
• Demonstrate knowledge of local attractions and landmarks
• Project a professional demeanor with an emphasis on hospitality and guest service
• Comply with hotel security regulations and health and safety legislation
• Execute tasks as instructed by the Pearl Club Lounge Supervisor or Manager

• Previous front office experience in the luxury hotel or hospitality industry
• Familiarity with fine dining sequences of service
• Calm, efficient, and organized demeanor
• Excellent communication and presentation skills
• A passion for delivering exceptional levels of guest service

Competitive starting salary, generous holiday entitlement, and membership in The Hilton Club offering reduced hotel room rates worldwide, plus discounts on products and services from Hilton Worldwide and its partners.

We are seeking a charismatic Hostess to join our team, where you will be the first point of contact with our discerning guests. As a vital member of our hospitality team, your role will involve creating a positive impression, greeting guests upon arrival, informing them of their wait time, and monitoring the waiting list.

Using your exceptional communication skills, customer service skills, and efficiency as a team player, you will showcase your ability to work positively in a fast-paced environment. To support your success, we offer comprehensive training and leadership opportunities.

Ideally, we'd love you to have international exposure in a similar role or 2 years of experience working within a luxury hotel and high-end restaurant setting. In addition to this, you will have excellent communication skills.

As a valued member of our team, you will be part of an organization that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined.

• Entry-level position with the potential for career growth and development
• Full-time employment in a dynamic and luxurious environment
• Management and manufacturing expertise with strong communication skills
• Experience working in the hospitality industry

Join a company that values innovation, creativity, and teamwork. Enjoy the opportunity to work with a talented and diverse group of professionals who share a passion for delivering exceptional guest experiences.

Are you a motivated and enthusiastic individual looking for a new challenge? Do you possess the skills and qualifications required to excel in this role? If so, we would like to hear from you!

As a Royal Service Ambassador, you will be the first point of contact for our guests and are responsible for delivering exceptional service and ensuring their stay is memorable. You will be required to consistently offer professional, friendly, and engaging service, processing all external and internal calls and emails, and promptly answering telephone calls and emails in a clear, friendly, and courteous tone of voice.

• Provide timely and accurate responses to guest inquiries and requests
• Process all external and internal calls and emails, either by redirecting calls/emails or assisting the caller/sender
• Maintain ownership of callers' requests and ensure follow-up according to hotel standards
• Have a sufficient working knowledge of all departments, particularly Housekeeping, Front Office, and Engineering
• Act as dispatcher through Royal Service for security, guest services, and other colleagues in operations
• Update Service Requests and work orders and dispatch to the right department
• Maintain and monitor the Royal Service software system and ensure that all services provided at Royal Service are always available and carried out efficiently
• Responsible use of all available systems, including PMS (Property Management System), telephone system, Royal Service fax, etc.
• Maintain the upkeep of all telephone and related equipment within the switchboard to ensure maximum efficiency
• Maintain information confidentiality
• Transcribe complete messages and repeat information to verify accuracy, input and retrieve messages to/from the computer, and ensure that messages taken are forwarded to and received by guests
• Provide time and information in response to emergencies and guest requests such as plumbing problems, housekeeping requests, etc.
• Verify with guests after a reasonable pre-set time whether the request has been delivered, and follow-ups to be endorsed to proper channels
• Receive wake-up call requests from guests, repeat information back to caller as it is taken accurately and expediently, log/input information, and deliver wake-up calls at the requested time
• Serve as a liaison for Guests requiring information relating to all aspects of the hotel, such as: F&B promotions, Reservations, meetings rooms, etc.
• Receives and logs into the Table Management System the restaurant reservations requests with all information required
• Maintaining the communication with the guests regarding the lost & found items
• Creating amenities in the system for the efficient delivery and cross charging
• Have full knowledge of the hotels emergency procedures, remain calm and polite during emergency situations and/or heavy hotel activity
• Promotes and leads a service-driven results-driven work environment
• Follow department policies, procedures, and service standards
• Follow all safety policies and promotes a safe work environment

• Fluency in Arabic language is a must, speaking and writing
• Previous role as a Telephone Operator is a must
• Must possess outstanding guest services skills and sophisticated verbal communication skills
• Computer literate in Microsoft Windows applications required, Knowledge of Opera Property Management System an asset
• Strong interpersonal and problem-solving abilities
• Highly organized, responsible, and reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Fluency in English secondary language preferred
• Must have the ability to handle a multitude of tasks and Guest requests

You will enjoy a dynamic and supportive work environment that encourages growth and development. As a valued member of our team, you will benefit from opportunities for training and advancement, as well as a competitive compensation package.

This is a unique opportunity to join our team as a Doorperson, where you will be the first point of contact for discerning guests. Your role is crucial in creating a warm and welcoming atmosphere while providing discreet service.

• Welcoming Arrivals: Greet guests upon arrival with a genuine smile, ensuring a seamless transition from outside to inside the hotel.
• Assistance with Luggage: Handle luggage with care and efficiency, providing assistance as needed while maintaining a discreet demeanor.
• Valet Service Coordination: Oversee valet parking operations, ensuring a smooth process for guests and their vehicles while providing information as necessary.
• Local Knowledge: Share insights about the hotel's amenities and local attractions, enhancing the guest experience through knowledgeable recommendations.
• Security and Safety: Monitor the entrance to ensure the safety and security of guests, maintaining a professional and vigilant presence at all times.
• Team Collaboration: Work closely with front desk staff and concierge to anticipate and fulfill the needs of guests, ensuring a cohesive service experience.

Bring at least 2 years of experience in a similar role within a luxury hotel environment. We value individuality and authenticity, and we encourage applicants to bring their unique self to this role. Embracing diversity in all its forms, we provide opportunities for personal and professional growth.

Join a culture that prioritizes growth, collaboration, and innovation. Enjoy perks and benefits that celebrate your contributions to the hospitality industry.

As a Front Desk Representative, you will be the first point of contact for our hotel guests, setting the tone for an exceptional experience. Your role will involve managing front desk operations, ensuring seamless check-in and check-out processes, and providing personalized service to meet the unique needs of each guest.

Key Responsibilities:

A leadership role has become available for a Director of Guest Experience at a luxury hotel. The primary responsibilities of this position include:

• Overseeing the Guest Relations operations, ensuring a seamless and personalized experience across all touchpoints.
• Leading and mentoring the Guest Relations team to maintain the highest level of service and professionalism.
• Welcoming and engaging top-tier VIP guests, ensuring all preferences and special arrangements are met.
• Acting as the main point of contact for guest feedback and service recovery.
• Collaborating with departments to anticipate guest needs and enhance the overall journey.

• A minimum of 5 years' experience in luxury hospitality, including leadership roles within Guest Relations or Front Office.
• Proven ability to lead a team in a high-pressure environment with a strong focus on delivering exceptional guest experiences.
• Fluency in English, both spoken and written; additional languages highly desirable.
• Proficiency in Opera PMS and Microsoft Office suite.
• Flexibility to work varied shifts as needed.

We offer an attractive tax-free salary, paid in Dirhams (AED). In addition, we provide generous benefits, including F&B perks, reduced hotel rates, leave and health care package, flights home, accommodation, life insurance, incentives and other employee benefits making this role appealing to high performers and those seeking a career in luxury hospitality.

• Not Applicable

• Full-time

• Other

• Hospitality

We are seeking an exceptional Luxury Hospitality Leader to join our team. This is a unique opportunity to lead and inspire a high-performing team in a fast-paced luxury hotel environment.

The successful candidate will have a proven track record of delivering exceptional results in a similar role, with excellent leadership, communication, and organizational skills.

• Lead a high-performing team of hospitality professionals to deliver exceptional guest experiences.
• Develop and implement strategies to drive revenue growth, improve operational efficiency, and enhance the overall guest experience.
• Maintain high standards of quality, safety, and hygiene in all aspects of hotel operations.
• Collaborate with cross-functional teams to achieve business objectives and drive innovation.
• Conduct regular performance reviews and provide coaching and development opportunities for team members.

• A minimum of 3 years of experience in a senior leadership role in a luxury hotel or hospitality industry.
• Proven track record of delivering exceptional results, including revenue growth, improved operational efficiency, and enhanced guest satisfaction.
• Excellent leadership, communication, and organizational skills, with the ability to inspire and motivate high-performing teams.
• Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
• Experience with budgeting, forecasting, and financial management, with the ability to maintain accurate records and reports.
• High school diploma or equivalent required; bachelor's degree preferred.

• Competitive salary and bonus structure.
• Comprehensive benefits package, including health insurance, retirement plan, and paid time off.
• Opportunities for career advancement and professional growth.
• Discounts on hotel stays, dining, and other amenities.

We are a leading luxury hotel chain with a commitment to excellence and innovation. Our hotels offer unparalleled service, amenities, and experiences that exceed our guests' expectations.

We value diversity, equity, and inclusion, and strive to create a workplace culture that is inclusive, respectful, and supportive of all employees.

Sofitel Dubai the Obelisk is a five-star hotel located in the heart of Dubai. With 595 luxury guestrooms, inclusive of 68 suites and 97 serviced apartments, this hotel offers an unparalleled level of comfort and service. Our guests will have the option to unwind at the So Spa and outdoor pools with private cabanas or workout in a fully-fledged fitness centre.

As a Guest Relations Agent, you will be responsible for ensuring maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure. You will also be responsible for meeting and greeting VIP guests personally, liaising closely with Concierge, Butler and Sofitel Club for Hotel events, restaurant promotions, Limousine requirements and specialVIPrequests or preparations.

Key Responsibilities

• Ensure all members consistently receive all benefits, and repeat guests and otherVIP's receive special recognition and service
• Prepare compendiums prior guest arrival and check-into system if necessary
• Maintain close contact with Airport Concierge for new arrivals and departures
• Update and maintain repeat guest history system
• Promote Inter-Hotel sales and in-house facilities
• Send prepared welcome cards and amenities to room prior to guest arrival
• Attend to special requests by guests
• Handle guest complaints and refer them as necessary, follow up on corrective action
• Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests
• Prepare requisitions for amenities on a timely basis
• Participate in regular meetings for all Guest Relations team members, Butlers and Sofitel Club staff to facilitate communications and smooth operations

Requirements

• Strong written and verbal communication skills in English
• Able to develop rapport with colleagues and management staff
• Ability to work cohesively with co-workers as part of a multi-cultural team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Ability to promote positive relations with guests and patrons
• Able to exercise good judgment with difficult guests

Qualifications

• Degree from School for Tourism & Hotel Management
• Minimum 2 years Guest Relations experience preferably in a four or five-star hotel