410 Majid Al Futtaim jobs in Dubai

• Handling customer complaints and troubleshooting issues with products or services.


• Following up with clients or customers by phone, web chat or email to check that they're still satisfied with their purchases or services received.


• Accessing databases to retrieve account information for customers.


• Letting customers know about additional products or services that might benefit them.


• Escalating queries and concerns when necessary.


• Updating customer records following each contact.


• Staying up to date on the latest products and services the organization provides.

• Proficiency in English and Chinese.


• Customer service experience.


• Experience in warehousing or logistics preferred.

(NASDAQ: JD and HKEX: 9618), also known as JINGDONG, has evolved from a pioneering e-commerce platform into a leading technology and service provider with supply chain at its core. Renowned for its supply chain innovation and excellence, has expanded into sectors including retail, technology, logistics, healthcare, and more, aiming to transform traditional business models with cutting-edge digital solutions.

Ranked 47th on the Fortune Global 500, is China's largest retailer by revenue. In 2023, reported revenues of US$152.8 billion and served approximately 600 million active customers.

We are dedicated to building a digitally intelligent, cross-border supply chain and global retail infrastructure. Leveraging our global supply chain capabilities, continues to expand in markets where our competitive strengths shine. Currently, operates globally, with business activities in countries such as China, the U.S., U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE, and many others, reaching customers in every corner of the world.

JD Logistics (also known as JINGDONG Logistics), publicly on the Hong Kong Stock Exchange, provides technology-driven supply chain and logistics solutions, with a market-leading infrastructure network across China. JD Logistics has also developed a robust global supply chain network with highly automated warehousing and reliable international transportation solutions. Currently, JD Logistics operates approximately 100 bonded, overseas, and direct mail warehouses across almost 1 million square meters. The company provides comprehensive logistics support to a diverse range of clients, including both international enterprises and Chinese brands expanding globally.

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders and modifications and escalate complaints across a number of communication channels.

Asian Nationality may Apply (Male and Female)

Good Salary Accommodation Visa Transportation and other benefits as per UAE law.

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Customer Service Representative

We are seeking a skilled and professional Customer Service Representative to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving issues, and providing excellent service.

In this role, you will:

• Respond to customer calls, emails, and chats in a timely and professional manner.
• Listen actively and respond empathetically to customer concerns and complaints.
• Provide accurate and helpful information to customers, addressing their questions and resolving their issues.
• Escalate complex issues to supervisors or managers as needed.
• Document all interactions with customers in a clear and concise manner.

This is an excellent opportunity to develop your communication and problem-solving skills while working in a dynamic and fast-paced environment. If you have a passion for delivering exceptional customer service and are looking for a challenging and rewarding career, we encourage you to apply.

This is a full-time position that requires a high school diploma or equivalent and at least one year of experience in a customer-facing role. You must have excellent communication and interpersonal skills, with the ability to work effectively in a team environment.

The successful candidate will have a positive attitude, a strong sense of empathy, and the ability to remain calm under pressure. You will also have basic computer skills and proficiency in using software applications such as CRM systems and Microsoft Office.

This position offers competitive pay, comprehensive benefits, and opportunities for advancement within the company. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Your responsibilities will include:

1. Providing excellent customer service through various channels including phone, email, and chat.
2. Responding to customer inquiries and resolving issues in a timely and professional manner.
3. Collaborating with internal teams to resolve complex issues and improve customer satisfaction.
4. Maintaining accurate records of customer interactions and documenting any escalations or issues.
5. Participating in ongoing training and development to improve knowledge and skills.

To be considered for this role, you must meet the following requirements:

• High school diploma or equivalent required.
• At least one year of experience in a customer-facing role preferred.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a team environment.
• Basic computer skills and proficiency in using software applications such as CRM systems and Microsoft Office.

This position offers competitive pay, comprehensive benefits, and opportunities for advancement within the company. Some of the benefits include:

• Competitive salary and bonus structure.
• Comprehensive health, dental, and vision insurance.
• 401(k) plan with employer matching.
• Tuition reimbursement program.
• Professional development opportunities.

This role will involve working in a fast-paced and dynamic environment where no two days are the same. You will be required to work effectively in a team environment and maintain confidentiality when dealing with sensitive customer information.

You will also have access to ongoing training and development opportunities to improve your knowledge and skills. This is an excellent opportunity to develop your communication and problem-solving skills while working in a dynamic and fast-paced environment.

If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

The Call Center Agent plays a pivotal role in assisting clients with their needs and concerns.

• To accomplish this, the agent must possess excellent communication skills to understand client needs and provide effective solutions.
• Maintain accurate records and databases for seamless interactions.
• Built on trust and reliability, strong relationships with clients and colleagues are essential.

• A high school diploma or equivalent is required.
• A minimum of one year of experience in a customer-facing role is necessary.
• Key skills include problem-solving, time management, and adaptability in multicultural environments under pressure.

This job requires professionalism, empathy, and a commitment to excellence. Successful candidates will have a passion for delivering outstanding results and building long-term relationships.

• This position offers opportunities for growth and development.
• Candidates should be proactive, organized, and self-motivated individuals who can thrive in a dynamic environment.
• We are seeking dedicated professionals who can contribute to our team's success.

About the Role:

We are seeking a skilled professional to fill the position of Customer Service Representative. In this role, you will be responsible for managing incoming calls and providing top-notch service to clients and their families.

Key Responsibilities:

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1. Respond to incoming calls from clients and provide medical guidance and support based on their health-related inquiries.
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2. Evaluate the client's symptoms and medical history and offer recommendations for appropriate medical care.
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3. Offer information on medical procedures, medications, and treatment options.
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4. Schedule appointments and maintain accurate and detailed records of all communication with clients.
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5. Collaborate with other healthcare professionals to ensure exceptional patient care.
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6. Perform various administrative tasks, including receiving, sorting, and distributing mail, sending out notifications, and organizing correspondence and reports.
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Desired Candidate Profile:

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• A minimum of 2 years of clinical experience in a medical setting is required.
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• A medical degree or exceptional knowledge of medical terminology is essential.
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• The ability to work in a fast-paced environment and manage multiple priorities simultaneously is crucial.
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• Proficiency with computer systems and software, including electronic health record systems, is necessary.
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• Excellent communication and interpersonal skills are required.
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• Strong critical thinking and problem-solving skills are essential.
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We Are Looking for:

A motivated and dedicated individual who possesses excellent communication and interpersonal skills, with a strong background in customer service and medical terminology.

Delivering exceptional customer experiences is crucial for success in our fast-paced operations. Our Customer Service Representatives are responsible for managing a high volume of inbound and outbound calls in a timely manner, ensuring every interaction meets our high standards.

1. Communication Mastery : Utilize established communication scripts when handling various topics, guaranteeing clarity and consistency in interactions with customers.
2. Customer Centricity : Identify customers' needs, clarify information, research issues, and provide solutions and alternatives to meet their expectations.
3. Revenue Growth : Seize opportunities to upsell products when they arise, driving revenue growth and customer satisfaction.
4. : Build sustainable relationships with customers by exceeding expectations, providing an exceptional experience that sets us apart from the competition.
5. : Regularly attend educational seminars to enhance knowledge and performance levels, staying up-to-date on industry trends and best practices.
6. : Meet personal and team qualitative and quantitative targets, demonstrating a commitment to excellence and continuous improvement.

1. : Fluency in English to effectively communicate with international clients.
2. : Based in Dubai, requiring flexibility and adaptability in a dynamic environment.
3. : Proven track record in a call/contact center environment, preferably within the healthcare industry.
4. : Ability to juggle multiple tasks, prioritize effectively, and manage time wisely to meet demanding deadlines.
5. : Demonstrate a customer-centric approach, adapting to diverse personality types and delivering a positive experience in every interaction.
6. : Possess a high level of emotional intelligence, independence, and a positive demeanor to thrive in our fast-paced environment.

• A competitive compensation package.
• Ongoing training and development opportunities.
• A collaborative and supportive work environment.

Submit your application through our website.

The Contact Center Manager role is responsible for driving business outcomes through effective management and strategy implementation. The successful candidate will lead a high-performing team to achieve service excellence and customer satisfaction.

Key Objectives:

• Manage regional call center operations with maximum efficiency.
• Ensure effective handling of VOC & CS_Risk Center operations.
• Monitor and analyze KPIs to achieve CQI Index targets.
• Oversee OSM – Online Support Management (Digital Service).
• Control CMI and SCSI Indexes.
• Evaluate Quality Assurance (Calls & Written Communication).
• Develop training programs for agents.

Position Responsibilities:

• Develop contact center strategies and technologies that optimize cost-effectiveness and resource reliability.
• Lead change within the contact center operations (Inbound, Outbound, and Back office).
• Ensure adherence to standard operation procedures (SOPs) in accordance with guidelines and directives.
• Provide constructive feedback on improvement of services, systems that may enhance customer satisfaction or increase controls & reduce risks.
• Stay current on available technologies and work processes that can improve contact center performance, real-time responsiveness, and efficiency.
• Coordinate with training and development manager department to align training needs and enhance skill and team development.
• Analyze call volumes and staffing levels to ensure efficient call center operations.
• Coordinate with Senior Technical Manager and other managers to monitor budget requirements and compliance.
• Prepare regular performance and progress reports relating to the scope of work.

Qualifications:

• At least 5-10 years of experience in customer center operation and management.
• Graduate - Bachelor Degree in related discipline.
• Local / GCC Experience is a pre-requisite.
• Good networking with the local industry.
• Result driven, hands-on, dynamic with ability to work under pressure.
• Strong interpersonal, communication and presentation skills and a good negotiator.

Language Skills:

Preferably Arabic speaker. Ability to read, analyze, and interpret service/sales/financial reports, data, and studies. Ability to respond to common inquiries or complaints from customers, distributors, or members of the business community. Ability to effectively present information to top management, public groups and/or clients.

Job Summary

We are seeking a highly skilled Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional customer service and support to our guests.

Responsibilities

• Answer and respond to all incoming telephone calls in a professional and courteous manner.
• Connect all telephone calls immediately and provide brief and accurate answers to all inquiries.
• Handle every guest request with the utmost politeness and professionalism.
• Maintain and handle the telephone console with care, ensuring regular cleaning and hygiene of equipment.
• Ensure a tidy and organized work area with all necessary materials readily available.

Requirements

• Minimum 1 year experience as a Telephone Operator or similar role
• High school diploma
• Excellent verbal and written English communication skills
• Basic computer proficiency
• Date entry experience
• Clerical and basic office skills.

What We Offer

• A competitive salary and benefits package
• Ongoing training and development opportunities
• A dynamic and supportive work environment

Additional Responsibilities

We encourage all employees to take ownership of their work and strive to deliver excellent results. This includes:

• Organizing and leading departmental meetings and briefings
• Communicating performance standards and expectations to team members
• Establishing and maintaining an inclusive work environment

Experience the luxury of a boutique hotel

A five-star urban resort experience awaits at our luxurious villas, featuring intimate and completely private pools that are highly sought after by clients. Alternatively, stay in beautifully curated suites with stunning views of lush surroundings.

Equestrian theme is reflected in every aspect of the property, from four polo fields to a professional polo club, riding school, and over 200 horses on the estate. Unwind and soak up the tranquility of the estate while enjoying spectacular views of the dramatic skyline.

About Our Team

We treat our guests and colleagues with respect and work hard together to deliver exceptional service to all. We pride ourselves on representing our brand to guests from around the world.

Your Role

1. To collaborate effectively with colleagues in all departments, ensuring timely service and seamless operation.
2. To understand and adhere to all operational policies and procedures regarding guest service, team discipline, and grooming.
3. Provide a consistently warm, professional welcome and farewell to guests and clients on their arrival at and departure from the catering area, maintaining impeccable posture and presentation at all times.
4. Have the bill ready when requested and strictly follow set procedures for collecting payment for restaurant bills, depending on the method of payment.
5. Check out with your Supervisor before leaving your station or floor.
6. Complete closing duties, including storing reusable goods, breaking down equipment, cleaning areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily tasks.
7. To have a thorough knowledge of the services and facilities provided by the establishment in order to answer any questions the guests may have.
8. Follow all safety protocols to ensure a safe working environment.
9. Follow all reasonable requests made by a Supervisor or Manager which may be outside your normal job activities, to achieve complete guest satisfaction and service throughout the hotel.
10. Maintain your station in accordance with standards at all times.
11. Develop a comprehensive knowledge of menus and point of sale systems.
12. Learn and correctly use point of sale equipment and follow established procedures.
13. To maintain strict security measures when entering guest rooms to respect the privacy rights of our guests.
14. Actively participate in training meetings to continually develop professional skills and increase guest satisfaction.
15. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
16. Carry out all instructions and tasks assigned by the position's immediate superior, as well as any other responsibilities as required by the role.

Job Requirements:

• Must have at least 1-3 years of experience.
• High School Degree or Equivalent.
• Hands-on experience with cash registers and ordering information systems.
• Excellent customer service skills and patience.
• Strong organizational and multitasking abilities, with the capacity to perform well in fast-paced environments.
• Effective communication and active listening skills.
• Teamwork and adaptability.
• Flexibility to work varied shifts.

Benefits and Opportunities: