VP- Business Management

Abu Dhabi, Abu Dhabi First Abu Dhabi Bank

Posted today

Job Viewed

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Job Description

This role holder is responsible to monitor all branch/Direct-Sales/ business activities and performance ensure that all activities are aligned with SOPs banks standards and regulatory requirements and also in line with overall plans and strategy. This role holder is also responsible to work on solutions for any identified lapses gaps and new requirements.

Revenues/ Budget:

Monitoring the overall yearly BSC KPIS

Monitoring revenue

Monitoring Business Acquisition

Cost Efficiency

NPS

Direct Reports:

FAB Islamic Finance

Islamic Portfolio

Business Planning & Support - Islamic

Strategic Contribution

  • Ensure effective cascading of the functional strategy into department business plans to ensure vertical alignment and horizontal integration with other interfacing departmental strategies.
  • Create and implement companys strategies and action plans that incorporate key actions that work to set KPIs for the business and the organization

People Management

  • Demonstrate exceptional leadership skills portraying an ability to move and inspire a large group in a unified direction and vision.
  • Manage the effective achievement of assigned objectives through the leadership of the departments staff by setting of individual objectives managing performance developing and motivating staff to maximize sectional performance.
  • Lead the talent development initiatives for the assigned department collaborating with technical/discipline experts and thereby ensure the availability of talent to fit business requirements.
  • Act as a role model and drive adherence to organizational values and ethics by employees of the assigned department to foster a value driven culture within the company.

Budgeting and business Planning

  • Manage the preparation and recommend the department budget and monitor financial performance versus the budget while ensuring all sectional activities are conducted in line with the approved guidelines.

Policies Systems Processes & Procedures

  • Manage and ensure effective implementation of approved functional policies procedures and controls covering all areas of assigned department activity so that all relevant procedural/legislative requirements fulfilled while delivering a quality cost-effective service.

Continuous Improvement

  • Lead the identification of opportunities for continuous improvement and sustainability of systems processes and practices considering global standards productivity improvement and cost reduction.

Reporting

  • Demonstrate high proficiency in reporting tools and platforms which are necessary for the creating both visually and verbally engaging reports and presentations for the management.
    • Ensure that all unit reports are prepared timely and accurately and meet FAB Islamic and FAB Group requirements policies and quality standards.
    • Utilize analytics tools and work with the business management support team in undertaking detailed analyses of business performance for the purpose of reporting sales strategy successes weaknesses and opportunities.

    Specific Accountability

    • Develop strategic outlook and plan for the business in conjunction with the CEO Branch Distribution/Sales/Product Heads
      • Emphasis on business process performance using the analysis monitoring reporting and optimization of business processes and business activities
      • Collecting monitoring and reporting relevant data used to analyse business performance in high professional and presentable business dashboards
        • Monitor efficiency productivity business continuity and evaluate the resource requirements across and recommend the required correction actions
          • Identify benchmarks of performance qualitative & quantitative (Balanced Scorecard) in conjunction with the Group Strategy Planning Department and all companys department
            • On-going review of internal controls procedures SOPs and services for corrections and enhancements in cooperation with the relevant departments
              • Play a focal role with regard to communicate with Business Lines and other support functions within the Group & the Finance Company (In collaboration and agreement with all counterparts.)
                • Review streamline if necessary and sign off any new product service or processes intended to be introduced
                  • Work closely with the Finance Department of the company and Group Finance in all business aspects like budget preparation reporting platforms and all regulatory limits related to business exposure etc
                    • Support reengineer centralize and/or automate branch processes to better fit the smart branch concept. Work with all stakeholders towards smooth & controlled transition. Implement and monitor the E2E changes measure the impact and fine tune as and if required
                      • Involve in high level in audit Risk & Compliance Reviews & Ratings of the company
                        • Functions within the framework and boundaries of Group policies as well as overall organizational and governance frameworks.
                        • Authorized to take decisions as per the approved authorization matrix.

                        Qualifications :

                        Minimum Qualification

                        • Bachelors degree Finance

                        Minimum Experience

                        15 years relevant experience in the banking & Financial Institutions sector within a fast-paced and dynamic business environment with at least 5 years in similar positions of progressively increasing managerial responsibilities in the Strategy / Business Planning function.

                        Remote Work :

                        No

                        Employment Type :

                        Full-time

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VP- Business Management

Abu Dhabi, Abu Dhabi First Abu Dhabi Bank (FAB)

Posted today

Job Viewed

Tap Again To Close

Job Description

VP- Business Management - Islamic - Emiratized Role

Join to apply for the VP- Business Management - Islamic - Emiratized Role role at First Abu Dhabi Bank (FAB)

VP- Business Management - Islamic - Emiratized Role

Join to apply for the VP- Business Management - Islamic - Emiratized Role role at First Abu Dhabi Bank (FAB)

Looking to join the #1 bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company and the industry as a whole.

Join us and leave your mark on the industry. Let's work together to achieve great things and unlock new possibilities for our employees, customers, and communities.

Looking to join the #1 bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company and the industry as a whole.

Join us and leave your mark on the industry. Let's work together to achieve great things and unlock new possibilities for our employees, customers, and communities.

Job Description

This role holder is responsible to monitor all branch/Direct-Sales/ business activities and performance, ensure that all activities are aligned with SOPs, bank's standards and regulatory requirements and also in line with overall plans and strategy. This role holder is also responsible to work on solutions for any identified lapses, gaps and new requirements.

Revenues/ Budget:

Monitoring the overall yearly BSC KPIS

Monitoring revenue

Monitoring Business Acquisition

Cost Efficiency

NPS

Direct Reports:

FAB Islamic Finance

Islamic Portfolio

Business Planning & Support - Islamic

Strategic Contribution

  • Ensure effective cascading of the functional strategy into department business plans to ensure vertical alignment and horizontal integration with other interfacing departmental strategies.
  • Create and implement company's strategies and action plans that incorporate key actions that work to set KPI's for the business and the organization

People Management

  • Demonstrate exceptional leadership skills, portraying an ability to move and inspire a large group in a unified direction and vision.
  • Manage the effective achievement of assigned objectives through the leadership of the department's staff by setting of individual objectives, managing performance, developing and motivating staff to maximize sectional performance.
  • Lead the talent development initiatives for the assigned department, collaborating with technical/discipline experts and thereby ensure the availability of talent to fit business requirements.
  • Act as a role model and drive adherence to organizational values and ethics by employees of the assigned department to foster a value driven culture within the company.

Budgeting and business Planning

  • Manage the preparation and recommend the department budget and monitor financial performance versus the budget while ensuring all sectional activities are conducted in line with the approved guidelines.

Policies, Systems, Processes & Procedures

  • Manage and ensure effective implementation of approved functional policies, procedures and controls covering all areas of assigned department activity so that all relevant procedural/legislative requirements, fulfilled while delivering a quality, cost-effective service.

Continuous Improvement

  • Lead the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.

Reporting

  • Demonstrate high proficiency in reporting tools and platforms, which are necessary for the creating both visually and verbally engaging reports and presentations for the management.
    • Ensure that all unit reports are prepared timely and accurately and meet FAB Islamic, and FAB Group requirements, policies and quality standards.
    • Utilize analytics tools and work with the business management support team in undertaking detailed analyses of business performance for the purpose of reporting sales strategy successes, weaknesses, and opportunities.

    Specific Accountability

    • Develop strategic outlook and plan for the business in conjunction with the CEO, Branch Distribution/Sales/Product Heads
      • Emphasis on business process performance using the analysis, monitoring, reporting and optimization of business processes and business activities
      • Collecting, monitoring and reporting relevant data used to analyse business performance in high professional and presentable business dashboards
        • Monitor efficiency, productivity, business continuity and evaluate the resource requirements across and recommend the required correction actions
          • Identify benchmarks of performance – qualitative & quantitative (Balanced Scorecard) in conjunction with the Group Strategy Planning Department and all company's department
            • On-going review of internal controls, procedures, SOPs and services for corrections and enhancements in cooperation with the relevant departments
              • Play a focal role with regard to communicate with Business Lines and other support functions within the Group & the Finance Company (In collaboration and agreement with all counterparts.)
                • Review, streamline if necessary and sign off any new product, service or processes intended to be introduced
                  • Work closely with the Finance Department of the company and Group Finance in all business aspects like budget preparation, reporting platforms and all regulatory limits related to business exposure… etc
                    • Support reengineer, centralize and/or automate branch processes to better fit the smart branch concept. Work with all stakeholders towards smooth & controlled transition. Implement and monitor the E2E changes, measure the impact and fine tune as and if required
                      • Involve in high level in audit, Risk & Compliance Reviews & Ratings of the company
                        • Functions within the framework and boundaries of Group policies as well as overall organizational and governance frameworks.
                        • Authorized to take decisions as per the approved authorization matrix.
                        Qualifications

                        Minimum Qualification

                        • Bachelor's degree Finance

                        Minimum Experience

                        15 years' relevant experience in the banking & Financial Institutions sector within a fast-paced and dynamic business environment with at least 5 years in similar positions of progressively increasing managerial responsibilities in the Strategy / Business Planning function.

                        Seniority level
                        • Seniority level Not Applicable
                        Employment type
                        • Employment type Full-time
                        Job function
                        • Job function Finance
                        • Industries Banking

                        Referrals increase your chances of interviewing at First Abu Dhabi Bank (FAB) by 2x

                        Get notified about new Vice President Business Management jobs in Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates.

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                        VP- Business Management - Islamic - Emiratized Role

                        Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 4 days ago

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VP- Business Management

Abu Dhabi, Abu Dhabi First Abu Dhabi Bank (FAB)

Posted today

Job Viewed

Tap Again To Close

Job Description

VP- Business Management - Islamic - Emiratized Role

Join to apply for the VP- Business Management - Islamic - Emiratized Role at First Abu Dhabi Bank (FAB).

Company Description

Looking to join the #1 bank in the UAE and one of the most prestigious in the region? We're seeking driven, skilled professionals ready to take on new challenges. Together, we can achieve our goals and make a lasting impact on our company and the industry.

Job Description

This role involves monitoring branch, direct sales, and business activities to ensure alignment with SOPs, standards, and regulations. The role also includes developing solutions for identified gaps and implementing strategic initiatives.

Key Responsibilities
  • Monitor revenue, business acquisition, cost efficiency, and NPS.
  • Manage direct reports including Islamic Finance, Islamic Portfolio, and Business Planning & Support teams.
  • Ensure strategic alignment and cascading of objectives.
  • Lead people management, including performance, development, and motivation.
  • Oversee budgeting, policies, systems, and continuous improvement initiatives.
  • Prepare reports, analyze business performance, and develop dashboards.
  • Develop strategic outlooks in collaboration with senior leadership.
  • Ensure internal controls, streamline processes, and support automation initiatives.
  • Coordinate with finance and support functions on budgets and regulatory limits.
  • Participate in audits, risk, and compliance reviews.
Qualifications
  • Bachelor's degree in Finance.
  • Minimum 15 years of experience in banking and financial institutions, with at least 5 years in managerial roles related to strategy or business planning.
Additional Details
  • Employment type: Full-time
  • Job function: Business Development and Sales
  • Industry: Banking

This job posting is active and not expired.

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Director- Business Management- Governance & Administration

Abu Dhabi, Abu Dhabi First Abu Dhabi Bank

Posted 2 days ago

Job Viewed

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Job Description

(A) Build Business Momentum Client Product and Other Strategic Initiatives

Collaborate with Coverage and Product Heads in International to build a robust customer franchise;

support client activities (including account planning events marketing analytics) and business discussions necessary to deliver targets.

Collaborate with the Product Heads in International and HO locations to ensure that the Bank is able to provide customers with the full suite of FAB product offerings.

Collaborate with key business and functional heads across FAB International and HO to lead the development and implementation of international strategy and other strategic initiatives.

Prepare insights and updates that Head of International provide to Group EXCO and key stakeholders.

Provide communications support to Head of Business Management International: drafting emails reports memos presentations internal and external communications.

(B) Support International Business Management

Drive and manage initiatives cascaded from Head Office and Business Management to International (inclusive of Employee Engagement Client Surveys and Ad-Hoc events).

Contribute to annual budget setting monitor financial performance versus budget monitor projects / initiatives cost / revenue ratio and update Head of BM International on performance gaps with proposals on how to improve performance.

Review the budgets for key strategic projects and change management initiatives for international locations and to ensure budgets are effectively managed and monitored across teams in these locations.

Drive key work streams and leading the agenda with international members and ensuring timely follow-up.

Manage and deliver ad hoc key initiatives related to International. Plan and manage leadership team retreats developing objectives and agenda.

(C) Internal Collaboration & Liaison Lead for International Across Departments

Develop a close working relationship with key stakeholders across International business segments and enablement functions; act as the liaison between Departments on matters related to international strategy change management initiatives projects roll out performance against objectives and to enable effective implementation of the matrix structure.

Qualifications :

Knowledge & Experience:

  • Bachelors Degree in Business Economics Finance or relevant discipline.
  • 8 years of experience in similar capacity preferably with international experience
  • Experience working in a matrix organisation structure
  • Extensive budgeting forecasting and business planning experience involving interaction with senior management
  • Knowledge of the banking sector and FABs products and business strategies

Skills:

  • Ability to deal with people from different cultures and nationalities
  • Aligned with Corporate values (Knowledgeable Adaptable Collaborative Enterprising Responsible)
  • Ability to assimilate information quickly and transpose messages into executive reporting
  • Excellent interpersonal verbal and written communications skills
  • Strong analytical and problem solving skills
  • Strong leadership skills
  • Good convincing and influencing skills
  • A good team player collaborative adaptable and open-minded and proven ability to build trust with business
  • Results driven

Remote Work :

No

Employment Type :

Full-time

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Director - Business Management - Strategy Execution

Abu Dhabi, Abu Dhabi First Abu Dhabi Bank

Posted today

Job Viewed

Tap Again To Close

Job Description

(A) Build Business Momentum Client Product and Other Strategic Initiatives

Collaborate with Coverage and Product Heads in International to build a robust customer franchise; support client activities (including account planning events marketing analytics) and business discussions necessary to deliver targets.

Collaborate with the Product Heads in International and HO locations to ensure that the Bank is able to provide customers with the full suite of FAB product offerings.

Collaborate with key business and functional heads across FAB International and HO to lead the development and implementation of International strategy and other strategic initiatives.

Prepare insights and updates that Head of International provide to Group EXCO and key stakeholders.

Provide communications support to Head of Business Management International: drafting emails reports memos presentations internal and external communications.

(B) Support International Business Management

Drive and manage initiatives cascaded from Head Office and Business Management to International (inclusive of Employee Engagement Client Surveys and Ad-Hoc events).

Contribute to annual budget setting monitor financial performance versus budget monitor projects / initiatives cost / revenue ratio and update Head of BM International on performance gaps with proposals on how to improve performance.

Review the budgets for key strategic projects and change management initiatives for International locations and to ensure budgets are effectively managed and monitored across teams in these locations.

Drive key work streams and leading the agenda with International members and ensuring timely follow-up.

Manage and deliver ad hoc key initiatives related to International. Plan and manage leadership team retreats developing objectives and agenda.

(C) Internal Collaboration & Liaison Lead for International Across Departments

Develop a close working relationship with key stakeholders across International business segments and enablement functions; act as the liaison between Departments on matters related to International strategy change management initiatives projects roll out performance against objectives and to enable effective implementation of the matrix structure.

Qualifications :

  • Bachelors Degree in Business Economics Finance or relevant discipline.
  • 8 years of experience in similar capacity preferably with international experience
  • Experience working in a matrix organisation structure
  • Extensive budgeting forecasting and business planning experience involving interaction with senior management
  • Knowledge of the banking sector and FABs products and business strategies

Remote Work :

No

Employment Type :

Full-time

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VP- Business Management - Islamic - Emiratized Role

Abu Dhabi, Abu Dhabi First Abu Dhabi Bank (FAB)

Posted today

Job Viewed

Tap Again To Close

Job Description

VP- Business Management - Islamic - Emiratized Role

Join to apply for the VP- Business Management - Islamic - Emiratized Role role at First Abu Dhabi Bank (FAB)

VP- Business Management - Islamic - Emiratized Role

Join to apply for the VP- Business Management - Islamic - Emiratized Role role at First Abu Dhabi Bank (FAB)

Looking to join the #1 bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company and the industry as a whole.

Join us and leave your mark on the industry. Let's work together to achieve great things and unlock new possibilities for our employees, customers, and communities.

Looking to join the #1 bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company and the industry as a whole.

Join us and leave your mark on the industry. Let's work together to achieve great things and unlock new possibilities for our employees, customers, and communities.

Job Description

This role holder is responsible to monitor all branch/Direct-Sales/ business activities and performance, ensure that all activities are aligned with SOPs, bank’s standards and regulatory requirements and also in line with overall plans and strategy. This role holder is also responsible to work on solutions for any identified lapses, gaps and new requirements.

Revenues/ Budget:

Monitoring the overall yearly BSC KPIS

Monitoring revenue

Monitoring Business Acquisition

Cost Efficiency

NPS

Direct Reports:

FAB Islamic Finance

Islamic Portfolio

Business Planning & Support - Islamic

Strategic Contribution

  • Ensure effective cascading of the functional strategy into department business plans to ensure vertical alignment and horizontal integration with other interfacing departmental strategies.
  • Create and implement company’s strategies and action plans that incorporate key actions that work to set KPI’s for the business and the organization

People Management

  • Demonstrate exceptional leadership skills, portraying an ability to move and inspire a large group in a unified direction and vision.
  • Manage the effective achievement of assigned objectives through the leadership of the department’s staff by setting of individual objectives, managing performance, developing and motivating staff to maximize sectional performance.
  • Lead the talent development initiatives for the assigned department, collaborating with technical/discipline experts and thereby ensure the availability of talent to fit business requirements.
  • Act as a role model and drive adherence to organizational values and ethics by employees of the assigned department to foster a value driven culture within the company.

Budgeting and business Planning

  • Manage the preparation and recommend the department budget and monitor financial performance versus the budget while ensuring all sectional activities are conducted in line with the approved guidelines.

Policies, Systems, Processes & Procedures

  • Manage and ensure effective implementation of approved functional policies, procedures and controls covering all areas of assigned department activity so that all relevant procedural/legislative requirements, fulfilled while delivering a quality, cost-effective service.

Continuous Improvement

  • Lead the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.

Reporting

  • Demonstrate high proficiency in reporting tools and platforms, which are necessary for the creating both visually and verbally engaging reports and presentations for the management.
  • Ensure that all unit reports are prepared timely and accurately and meet FAB Islamic, and FAB Group requirements, policies and quality standards.
  • Utilize analytics tools and work with the business management support team in undertaking detailed analyses of business performance for the purpose of reporting sales strategy successes, weaknesses, and opportunities.

Specific Accountability

  • Develop strategic outlook and plan for the business in conjunction with the CEO, Branch Distribution/Sales/Product Heads
  • Emphasis on business process performance using the analysis, monitoring, reporting and optimization of business processes and business activities
  • Collecting, monitoring and reporting relevant data used to analyse business performance in high professional and presentable business dashboards
  • Monitor efficiency, productivity, business continuity and evaluate the resource requirements across and recommend the required correction actions
  • Identify benchmarks of performance – qualitative & quantitative (Balanced Scorecard) in conjunction with the Group Strategy Planning Department and all company’s department
  • On-going review of internal controls, procedures, SOPs and services for corrections and enhancements in cooperation with the relevant departments
  • Play a focal role with regard to communicate with Business Lines and other support functions within the Group & the Finance Company (In collaboration and agreement with all counterparts.)
  • Review, streamline if necessary and sign off any new product, service or processes intended to be introduced
  • Work closely with the Finance Department of the company and Group Finance in all business aspects like budget preparation, reporting platforms and all regulatory limits related to business exposure. etc
  • Support reengineer, centralize and/or automate branch processes to better fit the smart branch concept. Work with all stakeholders towards smooth & controlled transition. Implement and monitor the E2E changes, measure the impact and fine tune as and if required
  • Involve in high level in audit, Risk & Compliance Reviews & Ratings of the company
  • Functions within the framework and boundaries of Group policies as well as overall organizational and governance frameworks.
  • Authorized to take decisions as per the approved authorization matrix.
Qualifications

Minimum Qualification

  • Bachelor’s degree Finance

Minimum Experience

15 years’ relevant experience in the banking & Financial Institutions sector within a fast-paced and dynamic business environment with at least 5 years in similar positions of progressively increasing managerial responsibilities in the Strategy / Business Planning function.

Seniority level
  • Seniority levelNot Applicable
Employment type
  • Employment typeFull-time
Job function
  • Job functionFinance
  • IndustriesBanking

Referrals increase your chances of interviewing at First Abu Dhabi Bank (FAB) by 2x

Get notified about new Vice President Business Management jobs in Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates.

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 5 days ago

VP- Business Management - Islamic - Emiratized Role

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 4 days ago

Abu Dhabi Emirate, United Arab Emirates 6 days ago

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 2 months ago

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Senior Engineer- Service Management- Problem Management

Abu Dhabi, Abu Dhabi First Abu Dhabi Bank

Posted today

Job Viewed

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Job Description

Senior Engineer- Service Management- Problem Management (Emiratized Role)
  • Full-time

FAB, the UAE's largest bank and one of the world's most secure financial institutions, is dedicated to creating value for its employees, customers, shareholders, and communities. Through innovation, agility, and differentiation, FAB is committed to fostering growth. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting and dynamic industry.

JOB PURPOSE:

The ITSM Problem Manager is responsible for leading the Problem Management process within First Abu Dhabi Bank's IT organization. This role focuses on minimizing the impact of IT incidents by identifying root causes, driving permanent solutions, and preventing recurrence. The Problem Manager works across technical teams to ensure effective resolution of problems, adherence to ITSM best practices, and a culture of continuous improvement in service delivery. This position requires strong collaboration and communication to influence stakeholders and facilitate proactive problem-solving in a fast-paced financial technology environment.

KEY ACCOUNTABILITIES:

  • This role offers the opportunity to significantly impact service quality at First Abu Dhabi Bank by preventing issues before they escalate and ensuring our technology services run smoothly. The ideal candidate will combine technical acumen with outstanding process management and people skills to drive excellence in IT service delivery. Additionally, the role drives continuous service improvement (CSI) initiatives, identifies automation opportunities, and implements solutions to enhance operational efficiency and reduce costs.
  • Root Cause Analysis: Lead proactive and reactive root cause analysis efforts for recurring problems and major incidents, coordinating across IT teams to identify underlying issues and permanent fixes.
  • Reporting: Write clear, concise problem investigation reports that detail findings, root causes, impacts, and recommended corrective actions or improvements. Ensure documentation is understandable to both technical and non-technical stakeholders.
  • Process Governance: Ensure adherence to the Problem Management process across teams. This includes enforcing process steps, maintaining problem records, tracking progress on problem resolution, and updating known error databases as needed.
  • Continuous Improvement: Drive a culture of continuous improvement in incident and problem management. Analyze incident trends and problem metrics to identify patterns, and work with teams to implement preventive measures and process enhancements that improve service reliability.
  • Post-Mortems: Organize and facilitate blameless post-mortem meetings (post-incident reviews) after major incidents. Document the outcomes thoroughly, including timeline of events, contributing factors, and lessons learned. Follow up to ensure all agreed improvement actions are completed and embedded.
  • Service Excellence Forum: Play a key role in the Service Excellence Forum by bringing teams together to review high-impact incidents and problems. Share knowledge and incident learnings across the organization, analyze recurring issues or systemic patterns, and drive collaborative efforts to improve overall service quality and stability.

MINIMUM REQUIREMENTS:

  • Education: Bachelor's degree in Computer Science, Information Systems, or a related field.
  • ITSM Experience: Proven experience (5+ years) in IT Service Management roles, with a strong focus on Problem Management and Incident Management processes. Deep understanding of ITSM frameworks (e.g., ITIL) is essential.
  • Technical Background: Solid technical background in IT infrastructure and/or applications, enabling effective discussion of issues with engineers and technical teams. Experience with root cause analysis techniques and tools in a complex IT environment is required.
  • Analytical Skills: Demonstrated ability to analyze incident data and problem trends to identify root causes and correlations. Experience producing clear reports and documentation for technical issues and resolutions.
  • Industry Experience: Experience in a financial institution's IT department or in a similarly regulated, high-availability environment is highly valued. (Understanding of banking systems and regulatory considerations is a strong plus.)

PREFERRED QUALIFICATIONS:

  • ITIL V4 certification (Foundation or higher).
  • Experience working in large enterprise environments, especially within banking/financial services technology.
  • Familiarity with service management tools (e.g., ServiceNow or similar) for tracking incidents and problems.
  • Additional certifications or training in problem-solving methodologies, root cause analysis, or continuous improvement (for example, Six Sigma, Kepner-Tregoe, etc.) are a plus.

KEY COMPETENCIES AND BEHAVIORAL ATTRIBUTES:

  • Communication: Excellent communication skills, both written and verbal. Able to convey complex technical findings in clear business terms and present reports/recommendations to both technical staff and senior management.
  • Collaboration & Influencing: Strong collaboration and influencing skills. Capable of leading cross-functional teams through problem analysis and resolution without direct authority. Builds positive relationships and fosters cooperation among disparate teams (Infrastructure, Applications, Support, etc.).
  • Problem-Solving: Exceptional problem-solving and analytical thinking. Adept at dissecting issues to identify root causes and creative solutions. Maintains a logical, data-driven approach, and demonstrates attention to detail when investigating problems.
  • Continuous Improvement Mindset: Proactive and forward-thinking, with a passion for continuous improvement. Embraces a "blameless" approach to incident reviews, focusing on process and systemic improvements rather than individual fault. Encourages learning from mistakes and drives initiatives to enhance reliability and efficiency.
  • Resilience & Accountability: Calm under pressure and able to make sound decisions during high-stakes incidents. Takes ownership of problems and follows through on commitments. Shows high accountability for achieving lasting resolutions and upholding service excellence.
  • Interpersonal Skills: Strong interpersonal skills with the ability to influence stakeholders at all levels. Comfortable leading discussions, workshops, or forums. Demonstrates empathy and understanding of business impact during incidents, ensuring customer-centric outcomes.
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About the latest Management positions Jobs in Abu Dhabi !

Operations Management Coordinator

Abu Dhabi, Abu Dhabi Morals General Contracting LLC.

Posted today

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Job Description

We are looking for an organized and proactive Operations Management Coordinator to manage daily office operations, support the COO, and coordinate cross-department tasks.

Responsibilities:
  1. Manage the COO’s calendar, meetings, travel, and records.
  2. Prepare and distribute reports, presentations, and documents with departments.
  3. Organize and maintain files for correspondence, project documents, and financials.
  4. Act as the primary point of contact for external stakeholders (consultants, contractors, vendors, authorities).
  5. Track and organize project documents (tenders, contracts, schedules, etc.) to ensure they are up-to-date and accessible.
  6. Handle confidential information with discretion.
Qualifications:
  1. 3+ years of experience in Document Control, Executive Assistant, or Coordinator roles in construction.
  2. Proficient in Microsoft Office Suite and construction management software.
  3. Strong organizational, time-management, and communication skills.
  4. Detail-oriented, proactive, and able to work independently.
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(Construction Management experience)

Abu Dhabi, Abu Dhabi Rejlers Finland Oy

Posted today

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Job Description

Job Description

Senior Piping Engineer is responsible for providing engineering support in daily construction/modification site activities in piping & equipment installation works related to onshore and offshore oil and gas facilities in accordance with established industrial codes, contractual agreements, and ADNOC GAS quality and HSSE standards to support successful project completion.

Job Overview:

  • Prepare and review construction related method statements, work instructions, material approval requests, and risk mitigation procedures prior to forwarding for approval.
  • Provide input into construction completion dossiers. Monitor quality and performance (QA/QC) of works carried out by contractors/subcontractors to validate adherence to defined quality guidelines as per ADNOC GAS standards.
  • Participate in regular Site Progress Meetings with construction contractors and clients to review progress and performance. Identify and highlight technical and constructability issues and raise them with the Line Manager and construction contractors' site supervisors for action.
  • Support the Lead Project Engineer in coordinating with other stakeholders regarding the planning and executing of installation and modification works.
  • Assist the Lead Project Engineer in preparing updates on weekly progress, resource requirements, drawings and documents availability, and schedule look-ahead, reporting any important issues such as deviations and delays to support the implementation of corrective actions.
  • Expedite resolution of contractor’s technical queries and provide guidance.
  • Conduct site arrangement studies for jobsite accessibility and improved erection methods to ensure access for construction personnel, materials, and equipment.
  • Review past construction experiences from similar jobs to identify lessons learned and propose improved work methods.
  • Provide necessary construction input into the Project master schedule including development of construction logic, sequence planning, and activity durations to achieve a construction-driven project schedule.
  • Contribute necessary construction input in the development of project estimates and budgets, including transportation costs.
  • Plan and identify all temporary works required for the construction phase of the project.
  • Assess potential risks, materials, and costs involved in a project.
  • Provide technical advice and creative solutions for construction challenges.
  • Oversee projects from start to finish to ensure high standards of construction and safety are maintained.
  • Lead and direct the construction team and supervise on-site progress.
  • Engage in feasibility studies and write bid proposals and environmental impact statements.
  • Ensure project compliance with legal guidelines, environmental directives, and health and safety requirements.
  • Coordinate with contractors and other project stakeholders.
  • Schedule material and equipment purchases and deliveries.
  • Previous ADNOC Projects experience is preferable.
  • Familiarity with the construction sequence is required.
  • Das Island experience is preferred.

Qualifications

  • A Bachelor’s Degree in Mechanical Engineering with a minimum of 10-15 years of Oil & Gas experience.
  • Good verbal and written communication skills, leadership and coordination abilities, and a proactive approach in the Oil & Gas, Petrochemical, and Chemical Industries.
  • Knowledge of industry-specific software, such as AutoCAD, Navisworks, and other computer-aided design tools.
  • Our work is guided by our vision: Home of the learning minds . We believe in continuous learning and development. We want to succeed both as individuals and as a company through a common goal: success through continuous learning.
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Configuration Management Manager

Abu Dhabi, Abu Dhabi Loft Orbital, Inc.

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Job Description

The Configuration Management Engineer is responsible for establishing and maintaining the integrity and traceability of all product and program deliverables throughout their lifecycle. This includes the development, implementation, and maintenance of processes and tools for managing the configuration of multiple product stacks and specific program deliverables. The ideal candidate will possess strong technical skills, a deep understanding of product lifecycle management (PLM) systems, and the ability to thrive in a fast-paced, dynamic environment.

About this Role:
  • Develop and implement configuration management policies and procedures.
  • Define and maintain configuration baselines for all products and programs.
  • Manage and control changes to products, programs, and projects throughout their lifecycle.
  • Conduct change impact assessments and risk analyses.
  • Integrate configuration management processes with other lifecycle processes (e.g., requirements management, early procurement, design, release).
  • Maintain and improve PLM systems and tools.
  • Train and mentor team members on configuration management best practices.
  • Conduct regular audits and reviews of configuration management processes and systems.
  • Collaborate with cross-functional teams (e.g., engineering, manufacturing, quality assurance) to ensure successful product development and delivery.
  • Proactively identify and resolve configuration management issues.
  • Drive continuous improvement of configuration management processes and tools.
  • Conduct change management activities to ensure smooth and effective implementation of configuration changes.
Must Haves
  • Bachelor's degree in Computer Science, Engineering, or a related field.
  • 10 years of experience in configuration management.
  • Strong understanding of configuration and documentation management principles and best practices.
  • Ability to read and understand technical documentation (drawings, CAD, specifications).
  • Experience in a manufacturing environment.
  • Experience with PLM systems (Duro is a plus).
  • Experience with scripting languages (Pyhton is a Plus).
  • Experience with software development methodologies.
  • Excellent analytical and problem-solving skills.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Ability to thrive in a fast-paced, dynamic environment.
  • Excellent organizational and time management skills.
  • Strong attention to detail
Nice to Have:
  • Experience with software development tools.
  • Knowledge of industry standards (e.g., ISO 9001,CMMI, MIL-STD-973 and/or EIA-649).
  • Knowledge about Export Control (EAR,ITAR) and Security standards (CMMC,NIST, ISO 27001).
  • Project Management Professional (PMP) certification.

Note: This job description is not intended to be all-inclusive. Employee may be expected to perform other duties as assigned.

Orbitworks' mission is to make space simple for organizations that want to deploy physical and virtual missions to space. Building on Loft Orbital's heritage, Orbitworks will be the first commercial firm in the United Arab Emirates to mass-manufacture satellites. Orbitworks aims to manufacture tens of satellites annually and operates out of a 50,000-square-foot facility in Abu Dhabi.

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