Specialist, Process Improvement

Dubai, Dubai Exinity

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Job Description

Job Definition

  • Support the Customer Group leadership team in achieving client and employee satisfaction, optimizing results on efficiency metrics, and maximizing performance through sustainable and repeatable process improvement strategies.
  • Drive process improvement projects: Lead, monitor, participate in, and document process improvement initiatives to enhance performance and profitability. Partner with the Leadership Team to identify efficiency and cost-saving projects to achieve strategic objectives. Ensure high-impact projects targeting financial gains are regularly implemented.


Job Scope

  • Drive solutions: Develop innovative solutions to improve Customer Group performance using cost-benefit analyses for short- and long-term decision-making.
  • Coordinate initiatives: Create, implement, and govern new processes for specific functions, providing visibility to milestones and performance across all functions.
  • Implementation of standards: Ensure end-to-end implementation of solutions according to high-performance benchmarks and standards.


What You'll Do

  • Impact and efficiency: Lead coordination with other Customer Group team members to measure the impact and efficiency of new products and business processes.
  • Reporting: Facilitate the development and maintenance of detailed models and dashboards for regional and global reporting.
  • Opportunities: Oversee identification of operational weaknesses and help improve or innovate processes to maximize support team efficiency.
  • Project efficiency: Coordinate with multiple teams on regional and site-level projects to monitor support and ensure timely completion, focusing on quality and service improvements, data analytics, migrations, people initiatives, reporting, standardization, and tracking plans, quality, and timelines.
  • Planning: Estimate work efforts, identify project milestones, allocate resources, and ensure adherence to deadlines.
  • Progress checks: Monitor progress, understand dependencies, communicate status to management and stakeholders, and coordinate schedules for meetings locally or across sites.
  • Partner with business leaders: Proactively remove obstacles, enable progress, manage issue escalations, and support teams in balancing priorities.
  • Deploy analytics expertise: Use analytical skills to solve problems and shift focus from detection and containment to prevention.
  • Manage Lean Six Sigma strategy: Facilitate continuous production of products and initiatives in line with industry standards, regulations, and customer requirements.
  • Execute optimal usage of BPS: Drive metrics related to the Balanced Scorecard to evaluate performance and reduce variability and defects in critical processes.
  • Leadership in continuous improvement: Support ongoing efforts to meet and exceed customer requirements in a fast-paced environment.

Qualifications :

  • Strong Excel skills are essential.
  • Proven project management experience: Managing multiple end-to-end projects in a fast-paced environment within tight timescales (minimum 2 years).
  • Organized: Excellent organizational and administrative skills, able to manage workload effectively.
  • Communication: Ability to communicate clearly across different audiences and levels.
  • Continuous Improvement: Innovative, creative, and constantly seeking process optimization.
  • Analytical orientation: Demonstrate impact and efficacy of initiatives.
  • Problem Solving: Ability to perform root cause analysis and drive results.
  • Teamwork: Capable of working effectively in a matrixed, relationship-based organization.
  • Proactive approach: Take ownership, provide solutions, and drive results independently.
  • Bachelor's degree from a top university.

Additional Information :

  • Competitive salary
  • Discretionary annual bonus
  • Medical insurance
  • 40 days annual leave (including public holidays)
  • Focus on wellbeing, including talks and self-development tools
  • Global Employee Assistance Program

Remote Work : No

Employment Type : Full-time

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Operations Process Improvement Intern

Dubai, Dubai beBeeInternship

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Job Description

About Our Opportunity We are currently seeking an intern to join our team in the Tool Service Centre (TSC). This internship provides hands-on experience in operations, process improvement, and customer support.

Our goal is to develop a well-rounded individual who can effectively manage processes, contribute to improving tool repairs, quotations, and complaint handling, and lead or assist with various projects.

Requirements
  • Bachelor's or Master's Degree in Supply Chain, Engineering, Manufacturing, or Business.
  • Valid Emirates residency under family or school sponsorship.
  • Strong proficiency in Excel; ERP knowledge (e.g., SAP) is beneficial.
  • Transformational mindset with drive, assertiveness, active listening, and collaboration skills.
  • Curiosity and openness to change and improvement, with a problem-solving attitude.

This role requires excellent communication skills in English (written and verbal).

Why You'll Thrive Here

Hilti is recognized globally for its inclusive work environment. Our diverse team embodies nationalities, backgrounds, and experiences where success stems from teamwork and ability.

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Project Manager - Process Improvement

Dubai, Dubai beBeeProgram

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Job Description

We are seeking a seasoned professional to lead cross-functional projects and drive process improvements. This role is ideal for someone with a strong background in project management, data analysis, and stakeholder engagement.

Job Description

This position involves overseeing complex projects that require collaboration with multiple teams and stakeholders. The successful candidate will have excellent communication skills and the ability to navigate complex business scenarios.

  • Manage cross-functional projects to ensure successful delivery.
  • Develop and refine program strategies, leading and motivating teams.
  • Set clear objectives using data analytics to drive improvements and achieve metrics.
  • Navigate complex business scenarios, applying creative problem-solving skills.
  • Foster collaboration with internal and external partners to optimize resource allocation and project success.
Required Skills and Qualifications

To be successful in this role, you will need:

  • 3 years of program or project management experience
  • 3 years of working cross-functionally with tech and non-tech teams experience
  • 3 years of defining and implementing process improvement initiatives using data and metrics experience
  • Bachelor's degree
  • Advanced knowledge of Excel (Pivot Tables, VLookUps) and SQL
About the Team

The Trust & Safety function focuses on compliance, fraud prevention, and resolving workplace issues. We are expanding our team with new initiatives, including an identity verification program and managing Customer Delivery Escalations.

Benefits

This role offers a unique opportunity to work with a talented team and make a meaningful impact on our business. You will have the chance to develop your skills and advance your career in a dynamic and fast-paced environment.

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Business Process Improvement Specialist

Dubai, Dubai beBeeerpconsultant

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Job Description

We are seeking a detail-oriented and strategic professional to lead and support ERP implementation projects. The ideal candidate will work closely with clients to understand their business processes and deliver tailored ERP solutions using Zoho products.

Key Responsibilities
  • Analyze client business requirements and translate them into functional ERP solutions.
  • Design, configure, and implement Zoho ERP modules (CRM, Books, Inventory, Projects, People, Creator, etc.).
  • Conduct workshops and training sessions for clients and end-users.
  • Collaborate with technical teams to customize solutions using Zoho Creator or Deluge scripting.
  • Manage full lifecycle ERP implementations including discovery, design, testing, deployment, and support.
  • Develop documentation, user manuals, and SOPs.
  • Provide post-implementation support and continuous improvement recommendations.
  • Stay updated with Zoho product updates and best practices.
Requirements
  • Bachelor's degree in Business, Information Systems, Computer Science, or related field.
  • Proven experience as an ERP Functional Consultant, preferably with Zoho ERP.
  • Strong understanding of business processes across finance, sales, operations, HR, and inventory management.
  • Experience with Zoho products such as Zoho CRM, Books, Inventory, Projects, Creator, and Deluge scripting.
  • Excellent analytical and problem-solving skills.
  • Strong communication and interpersonal skills to interact with clients and stakeholders.
  • Ability to manage multiple projects and work under tight deadlines.
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Business Process Improvement & Reengineering Specialist

Dubai, Dubai Greenfix Property Care

Posted 2 days ago

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Job Description

Business Process Improvement & Reengineering Specialist

Join to apply for the Business Process Improvement & Reengineering Specialist role at Greenfix Property Care

Business Process Improvement & Reengineering Specialist

Join to apply for the Business Process Improvement & Reengineering Specialist role at Greenfix Property Care

As a Business Process Improvement & Reengineering Specialist, you will play a crucial role in analyzing and improving our organization's business processes to drive efficiency and enhance overall performance. You will be part of the management team and report to the General Manager. In this role, you will collaborate with various teams across the company, to identify areas for improvement and implement solutions.
Your role as a Business Process Improvement and Reengineering Specialist at will contribute to the company's growth and development by streamlining processes, improving operational efficiency, and driving continuous improvement.
Key Responsibilities

  • Interact with all levels of management and conduct and document in-depth analysis of existing business processes to identify inefficiencies and bottlenecks.
  • Develop and implement strategies for process improvement, considering both operational and technological solutions.
  • Collaborate with cross-functional teams to gather requirements, design new processes, and ensure successful implementation.
  • Utilize data analysis tools and techniques to identify trends, patterns, and areas of improvement.
  • Monitor and evaluate the effectiveness of process improvement initiatives and make necessary adjustments as needed.
  • Provide training and guidance to employees on new processes and best practices.
  • Stay up-to-date with industry trends and advancements in business process reengineering methodologies.
Key Competencies & Qualifications
  • Bachelor's or Master’s degree in Business Administration, Management Information System, or any related field.
  • 8-10 years of progressive experience in business analysis, business process reengineering or process improvement roles.
  • Demonstrated track record of reengineering business processes and driving adoption across organization/department.
  • Strong analytical and problem-solving skills, with the ability to assess complex situations and develop practical solutions.
  • Experience of implementing continuous improvement processes.
  • Clear understanding of business process streamlining methodologies.
  • Proficiency in process mapping and modeling tools.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
  • Knowledge of Lean Six Sigma methodologies and other process improvement frameworks is preferred.
SUCCESS METRICS
  • Increased efficiency and productivity in business processes.
  • Reduction in process cycle time and lead time.
  • Improved quality and accuracy of deliverables.
  • Enhanced customer satisfaction and experience.
  • Cost savings and resource optimization.
Job Type: Full-time
Job Id: DzyvtrlTwuosWLaimhk0SBwikk10pBQoc8iE4OYH5jDExovXwPpx3thMtmZLwL9N7jRnX1AWUDgDKJeO+F2FRUOs7wUFi+F8ln9U+96OlvmtCwN/cxkTAXryocRLhmV/HGKE+Z8nKu8bgZVtG7d4uiMAS94M9xC2QbVXSeniority level
  • Seniority levelMid-Senior level
Employment type
  • Employment typeFull-time
Job function
  • Job functionOther
  • IndustriesHousehold Services

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Senior Business Process Improvement Specialist

Dubai, Dubai beBeeBusinessProcess

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Job Description

Job Title: Business Process Engineer

We are seeking a seasoned Business Process Engineer to join our team. This is an excellent opportunity for individuals with experience in process improvement and optimization.

The successful candidate will be responsible for designing, implementing, and maintaining business processes that drive efficiency and productivity. They will work closely with cross-functional teams to analyze and improve existing processes, identify areas for cost savings, and implement process improvements.

To succeed in this role, you will need:

  • Strong knowledge of business process management (BPM) principles and methodologies
  • Experience with process mapping and workflow design
  • Proven track record of leading large-scale process improvement projects
  • Excellent communication and stakeholder management skills

In addition to your technical skills, you will also need to demonstrate:

  • A strong analytical mindset with the ability to analyze complex problems and develop effective solutions
  • Excellent interpersonal skills with the ability to work effectively with diverse stakeholders
  • Ability to adapt to changing priorities and deadlines

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced Business Process Engineer looking for a new challenge, please apply today.

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Information Security Business Process Improvement Specialist

Dubai, Dubai beBeeSystemAnalyst

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Job Description

We are seeking a highly skilled System Analyst to join our team.

Senior System Analyst - Information Security

The successful candidate will play a key role in reengineering existing information security services, channels, and technologies business processes. This includes conducting As-Is assessments, defining To-Be processes, identifying issues and risks involved, and gathering consensus from involved departments on the implementation.

Key Responsibilities:
  1. Apply business process improvement practices to reengineer existing information security services, channels, and technologies business processes.
  2. Identify bottlenecks with existing information security services, channels, and technologies processes and define how to address them.
  3. Work closely with the Information Security Manager to develop and validate information security services, channels, and technologies that support end-users' business cases and ensure compliance with enterprise architecture standards.
  4. Facilitate Proof of Concepts (PoCs) in coordination with corporate architecture teams to demonstrate to users how information security services, channels, and technologies address their requirements.
  5. Develop high-level implementation plans, data migration, and cleaning strategies for information security services, channels, and technologies in coordination with users and project managers.
  6. Support Application Governance Quality Assurance teams in developing test cases based on business requirements for user acceptance testing phases of projects.
  7. Act as the first point of contact for clarifications and disputes pertaining to project scope during planning and execution phases.
  8. Escalate issues/risks and present periodic reports including strategy studies for improving information security services, channels, and technologies processes, measure success factors, and report user satisfaction levels based on key performance indicators and benchmarks.

To be considered for this position, you must have a Bachelor's degree in Computer Science or IT, along with 6 years of working experience. A goal-driven leader with excellent organizational skills is required. You should maintain a productive climate and motivate employees to meet high performance standards. Results-driven achievers with exceptional planning and organizational skills are also preferred.

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Process/Quality Improvement Manager, Leading energy/utilities company

Dubai, Dubai HR Source Consulting

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Process/Quality Improvement Manager, Leading energy/utilities company

We are seeking a Process/Quality Improvement Manager for a leading energy/utilities company to play a key role in a continuous improvement program. The successful candidate will be responsible for identifying, establishing, and implementing Business Excellence and Process Improvement initiatives as directed by the Managers of Quality, Process Improvement, and Business Excellence.

The role involves leading the implementation and maintenance of Quality, Environment, and Occupational Health and Safety systems across various departments and business units within the company.

Your key duties and responsibilities will include:

  • Leading all Business Excellence Initiatives
  • Promoting and driving process improvement initiatives within business units and departments
  • Implementing and maintaining Quality, Environment, and Occupational Health and Safety Management Systems
  • Planning, initiating, and conducting internal audits; reporting on compliance and recommending improvements
  • Developing, implementing, monitoring, and maintaining employee rewards schemes and corporate social responsibility programs

Qualifications and experience required:

  • A graduate degree, preferably in Industrial Engineering, with at least 9 years of experience in a senior supervisory role, including a minimum of 5 years in Quality or Business Excellence
  • Qualified in Six Sigma, Lean, QFD, and Kaizen methodologies, with a Black Belt certification
  • At least 3 years of experience implementing Six Sigma, Process Improvement, or Business Process Reengineering projects in the Process or Service Industry
  • Experience in Business Excellence, Quality Management, and Customer Relationship Management is desirable
  • Internal auditor qualifications in Quality, Environment, or Occupational Health & Safety management systems are desirable
  • Excellent communication and presentation skills

About the Company

HR Source Consulting is a premier Human Resources Consultancy providing HR planning and solutions across the Middle East and North Africa (MENA). We specialize in attracting high-caliber candidates for roles in various sectors including IT, Media & Communications, FMCG, and more.

We serve a wide range of clients from multinationals to SMEs and boutique businesses, offering tailored HR services including permanent, interim, and contract recruitment, managed services, salary surveys, outplacement, and relocation advice.

Our mission is to deliver comprehensive HR solutions at all levels, ensuring client satisfaction through a dedicated, tailored approach.

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Process/Quality Improvement Manager, Leading energy/utilities company

Dubai, Dubai HR Source Consulting

Posted today

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Job Description

Process/Quality Improvement Manager, Leading energy/utilities company

We are seeking a Process/Quality Improvement Manager for a leading energy/utilities company to play a key role in a continuous improvement program. The successful candidate will be responsible for identifying, establishing, and implementing Business Excellence and Process Improvement initiatives as directed by the Managers of Quality, Process Improvement, and Business Excellence.

The role involves leading the implementation and maintenance of Quality, Environment, and Occupational Health and Safety systems across various departments and business units within the company.

Your key duties and responsibilities will include:

  1. Leading all Business Excellence Initiatives
  2. Promoting and driving process improvement initiatives within business units and departments
  3. Implementing and maintaining Quality, Environment, and Occupational Health and Safety Management Systems
  4. Planning, initiating, and conducting internal audits; reporting on compliance and recommending improvements
  5. Developing, implementing, monitoring, and maintaining employee rewards schemes and corporate social responsibility programs

Qualifications and experience required:

  • A graduate degree, preferably in Industrial Engineering, with at least 9 years of experience in a senior supervisory role, including a minimum of 5 years in Quality or Business Excellence
  • Qualified in Six Sigma, Lean, QFD, and Kaizen methodologies, with a Black Belt certification
  • At least 3 years of experience implementing Six Sigma, Process Improvement, or Business Process Reengineering projects in the Process or Service Industry
  • Experience in Business Excellence, Quality Management, and Customer Relationship Management is desirable
  • Internal auditor qualifications in Quality, Environment, or Occupational Health & Safety management systems are desirable
  • Excellent communication and presentation skills

About the Company

HR Source Consulting is a premier Human Resources Consultancy providing HR planning and solutions across the Middle East and North Africa (MENA). We specialize in attracting high-caliber candidates for roles in various sectors including IT, Media & Communications, FMCG, and more.

We serve a wide range of clients from multinationals to SMEs and boutique businesses, offering tailored HR services including permanent, interim, and contract recruitment, managed services, salary surveys, outplacement, and relocation advice.

Our mission is to deliver comprehensive HR solutions at all levels, ensuring client satisfaction through a dedicated, tailored approach.

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