511 Marriott International jobs in Dubai

About The Job

An opportunity has arisen for a Guest Services Executive to join our Front Office team at Jumeirah Marsa Al Arab Hotel .

• Manage and fulfill special guest requests, such as room amenities, dining reservations, and transportation arrangements, ensuring personalized service.
• Handle and resolve more complex guest issues and complaints, working to achieve a satisfactory resolution and restore guest satisfaction.
• Actively solicit and review guest feedback, using insights to make improvements and address any recurring issues.
• Collaborate with other hotel departments to coordinate guest services and ensure that all requests and needs are met efficiently.
• Provide guidance and support to Guest Service Executives, assisting with training and development as needed.
• Identify opportunities for service improvement and implement best practices to enhance the overall guest experience.

• Problem solving
• Leadership and team management skills
• Creative
• Project Management Skills
• Detail oriented

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.

We are seeking a highly skilled and experienced Guest Services Representative to join our team. As a key member of our front-line staff, you will be responsible for providing exceptional service to our guests, ensuring their comfort and satisfaction during their stay.

• Provide warm, sincere, and enthusiastic service to guests, anticipating their needs and exceeding their expectations.
• Be empathetic and understanding, responding effectively to guest inquiries and resolving any issues in a timely manner.
• Maintain accurate records and files, adhering to established procedures and protocols.

Key Qualifications:

• Degree in Hospitality or related field; strong interpersonal and problem-solving skills.
• Fluency in English; additional languages an asset.

We offer a competitive compensation package, including benefits and opportunities for career growth and development.

Our organization is committed to providing exceptional service and creating memorable experiences for our guests.

As a Reservations Coordinator, you will be responsible for managing hotel room reservations and ensuring excellent customer service delivery.

• Maintain effective communication on all reservations to ensure smooth and efficient service delivery.
• Process and confirm guest room reservations made by clients via phone, letter, or fax.
• Input all reservations into the computer system, recording all pertinent information and attending to inquiries, complaints, and requests regarding reservations.
• Remain up-to-date with all hotel promotions and follow established procedures to process room reservations, rates, confirmations, and hotel facilities.
• Apply rate management and demonstrate complete product knowledge.
• Maintain an accurate room status at all times.
• Ensure all incoming calls are answered according to hotel standards; input received information via fax and monitor incoming emails.

A diploma/degree in hospitality or a related field is required. Previous experience in hotel reservations is necessary. The ability to work independently within a structured environment is essential. You must possess excellent written and oral communication skills in English, with additional language skills being an asset.

Customer-focused professionals with a proactive, courteous, dynamic, and approachable character are ideal candidates for this role. To succeed as a Reservations Coordinator, you must be able to prioritize tasks effectively, manage multiple reservations simultaneously, and maintain a high level of professionalism under pressure.

This is an excellent opportunity to develop your skills and knowledge in the hospitality industry. As a Reservations Coordinator, you will have the chance to work in a fast-paced environment, interact with guests from diverse backgrounds, and contribute to the success of our hotel.

We are seeking a highly skilled Reservation Agent to join our team. As a key member of our reservations department, you will be responsible for processing all reservation requests, changes, and cancellations in a timely and professional manner.

Your primary focus will be on identifying guest needs and determining suitable room types to ensure maximum guest satisfaction.

You will also be responsible for verifying room availability and rates, explaining guarantee, special rate, and cancellation policies to callers, and accommodating and documenting special requests.

In addition, you will answer questions about property facilities/services and room accommodations, follow sales techniques to maximize revenue, and input and access data in the reservation system.

You will also be required to indicate special room reservations by inputting correct codes and rates, escalate guest concerns following company procedures, and maintain a clean and professional appearance at all times.

Furthermore, you will protect company assets and maintain confidentiality of proprietary information, welcome guests according to company standards, addressing their service needs and thanking them with genuine appreciation.

You will communicate clearly and professionally with others, develop positive working relationships, and support team goals.

Key Responsibilities:

1. Process all reservation requests, changes, and cancellations via phone, fax, or mail.
2. Identify guest needs and determine suitable room types.
3. Verify room availability and rates.
4. Explain guarantee, special rate, and cancellation policies to callers.
5. Accommodate and document special requests.
6. Answer questions about property facilities/services and room accommodations.
7. Follow sales techniques to maximize revenue.
8. Input and access data in the reservation system.
9. Indicate special room reservations by inputting correct codes and rates.
10. Escalate guest concerns following company procedures.
11. Maintain a clean and professional appearance.
12. Protect company assets and maintain confidentiality of proprietary information.
13. Welcome guests according to company standards.
14. Communicate clearly and professionally with others.
15. Develop positive working relationships and support team goals.

To be successful in this role, you will need:

• A high school diploma or equivalent.
• No related work experience is required, but supervisory experience would be an asset.
• No specific licenses or certifications are needed.

This role offers a competitive salary and benefits package, including opportunities for career growth and development.

Please note that this job description is subject to change based on business needs.

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 30 properties across the Middle East, Africa, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences.

Jumeirah Beach Hotel, Dubai's premier lifestyle and family-friendly destination, is located on Jumeirah Beach Road just 15km from the city centre and 25km from Dubai International Airport. Since its opening in 1997, this landmark property, characterised by its iconic wavelike silhouette and renowned façade, stands proudly on Dubai's most exclusive private beachfront.

With 599 sea-facing rooms and suites and 19 private villas, Jumeirah Beach Hotel provides access to the very best leisure, health and wellness facilities for all our guests, including the award-winning Talise Spa, state-of-the-art J Club fitness and wellness centre, and Sinbad's Kids Club, as well as extensive conference and banqueting facilities.

About the Job:
An opportunity has arisen for a Guest Service Executive to join our team of Guest Relations at Jumeirah Beach Hotel. The main duties and responsibilities of this role:

• To assist in meeting and escorting all arriving VIP guests to their rooms, ensuring that their needs are met, their luggage swiftly sent to their rooms and that they are checked-in in a courteous and efficient manner without delay.
• Provide the latest information on the Hotel's outlets, amenities, services and facilities whilst actively upselling and making reservations as necessary.
• Provide historical and cultural facts of the destination and be a storyteller for Jumeirah and the unique hotel differentiators / interesting facts.
• To handle the administrational duties of the Guest Relations Operation and to ensure effective communication to the business on daily basis, updating with all and any important information that will assist the Hotel Operation and improve the guest stay experience.
• Respond to any guest requests for particular services (e.g., directions, transportation, reservations, dry cleaning, celebrations, other) by making arrangements with the relevant departments and following up to ensure satisfaction.

About you:
The ideal candidate for this position will have the following experience and qualifications:

• Minimum of 1 year luxury hospitality experience in a similar role
• Excellent communication and interpersonal abilities
• Flexibility to work evenings, weekends, and holidays as needed
• Ability to multitask and work under pressure in a fast-paced environment
• Fluency in English; additional language skills are a plus

About the Benefits:
We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package including dental coverage, flights home, life insurance, incentive programs, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.

We are an equal opportunities employer and welcome applications from all qualified candidates.

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Hyatt Centric Jumeirah Dubai

AE - DU - Dubai

Front Office

Hourly/Entry Level Employee

Full-time

Worldwide

Hyatt Centric Jumeirah Dubai, located along La Mer Beach in Jumeirah 1, combines modern elegance with local charm. At Hyatt, we believe in more than just hospitality - we care for people so they can be their best. As a Guest Services Officer, you'll play a key role in bringing our purpose to life, and our hope is that each day you will uncover new reasons to love what you do

We are seeking a friendly, professional, and highly organized team player who is capable of managing multiple tasks in a fast-paced environment. As the first point of contact for our clients, visitors, and staff, you will play a key role in creating a positive first impression and ensuring smooth daily operations. The ideal candidate will be approachable, detail-oriented and have a passion for delivering exceptional experiences to our guests. Although your English skills should be great in both verbal and written, we also are looking for a candidate who master a second language such as French, Spanish or Russian.

AtHyatt, we are committed to providing a workplace where our associates can thrive and be their best selves. If this role aligns with your expertise, or you simplyhave a passion for Hospitality, we look forward to hearing from you.

• High school diploma or equivalent; additional certifications or coursework in office administration is a plus.
• Proven experience as a receptionist, front desk representative, or similar role preferred.
• Strong verbal and written communication skills in either Spanish, French or Russian.
• Professional phone etiquette and a customer service-oriented mindset.
• Proficient in MS Office (Word, Excel, Outlook) and general office software.
• Ability to manage time efficiently and prioritize tasks.
• Strong organizational skills and attention to detail.
• Ability to handle sensitive and confidential information with integrity.
• Positive attitude, team player, and ability to work in a fast-paced environment

We are seeking a dynamic and guest-focused Front Office professional who prioritizes delivering exceptional customer service and provides innovative solutions to guests.

As a Bell Attendant, you will provide professional and customer-focused service to guests, ensuring their stay is memorable. Key responsibilities include:

• Receive guests professionally and warmly, exceeding expectations from arrival through departure.
• Maintain effective communication with all relevant departments to ensure smooth service delivery.
• Stay up-to-date on hotel and local services knowledge.
• Be aware of guest profiles through the Opera system.
• Ensure luggage is carried efficiently from arrival to room and from room to departure during check-out.
• Handle messages, mail, and packages for guests and employees in a timely and professional manner.
• Deliver morning newspapers to rooms.
• Deliver guest messages and other items promptly without delay.
• Ensure the concierge desk and storage area are clean, tidy, and well-organized.

This role requires excellent communication skills, a strong focus on customer satisfaction, and the ability to work effectively as part of a team.

By joining our team, you will have the opportunity to develop your skills and gain valuable experience in a fast-paced hospitality environment.

Please note that this job description is not intended to be an exhaustive list of duties. You may be required to perform other tasks as necessary.

Welcome Desk Supervisor is responsible for providing exceptional guest services at our property. The role involves managing the front desk operations, ensuring seamless check-ins and check-outs, and addressing any guest concerns or issues.

• Process guest arrivals, verify identities, and handle payment information accurately.
• Assist guests with directions, provide property information, and accommodate their requests as needed.
• Manage all payment types, vouchers, paid-outs, and charges, while balancing and dropping receipts.

• Train, evaluate, counsel, motivate, and coach employees to ensure excellent service delivery.
• Ensure adherence to quality standards, enter and locate information using computers/POS systems, and perform physical tasks such as standing, sitting, or walking for extended periods.

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.

We are seeking a skilled Guest Services Associate to join our team. As a key member of our Front Office team, you will be responsible for delivering exceptional service to our guests and management by handling calls, messages, and inquiries with discretion and efficiency.

This is a critical role that requires strong communication skills, attention to detail, and the ability to multitask and prioritize effectively. You will play a key role in guest communications, ensuring needs are met and expectations exceeded.

• You will accept, deliver, and respond to guest and management messages, inquiries, and emergencies using knowledge of the hotel facilities, services, and local vicinity to respond quickly and effectively.
• You will achieve positive outcomes from guest queries in a timely and efficient manner.
• You will ensure wake-up calls are scheduled and delivered accurately and on time.
• You will demonstrate knowledge of hotel facilities, services, and dining options, and use up-selling techniques where appropriate.

Requirements:

• Minimum 2–3 years of experience in a luxury hotel or premium customer service environment.
• Previous experience as a telephone operator, call center agent, or in guest-facing roles within hospitality.
• Commitment to delivering prompt, professional, and discreet service at all times.
• Positive attitude, polished telephone etiquette, and excellent communication skills.
• Strong organizational skills with the ability to multitask and prioritize effectively.
• Ability to handle emergencies and sensitive information with composure, accuracy, and confidentiality.

Benefits

• A chance to work in a fast-paced and dynamic environment.
• The opportunity to develop your skills and advance your career.
• A competitive salary and benefits package.