831 Mashreq Bank jobs in Dubai

Customer Experience Champion

The Customer Service Officer is responsible for delivering exceptional client experiences across all service touchpoints within the securities environment.

• This role acts as a key interface between clients, brokers, and back-office operations to resolve queries, support trade-related activities, ensure compliance with regulatory requirements, and uphold service excellence standards.

This includes addressing inquiries related to account opening, KYC documentation, order placement, settlement status, and portfolio reporting in a timely and professional manner.

• Educating clients on brokerage systems, digital platforms, and trading procedures to enhance user adoption and experience is also an essential part of this role.
• Handling complaints efficiently, escalating complex issues to senior operations or compliance teams as required, and maintaining accurate client records in the CRM and core brokerage systems are other key responsibilities.

Ensuring smooth processing of fund transfers, margin calls, and client account reconciliations while adhering to internal policies, risk management protocols, and operational standards at all times is crucial.

• Additionally, this role involves supporting the compliance team in periodic audits, client due diligence checks, and suspicious transaction reporting, and contributing to initiatives that enhance service quality, operational efficiency, and client retention.

• A minimum 2–4 years of experience in customer service or operations within a financial services, brokerage, or banking environment is required.
• Bachelor's degree in Finance, Business Administration, Economics, or a related field is also necessary.
• Professional certifications such as CFA Level 1, CISI, or equivalent securities/brokerage certification are preferred but not mandatory.

• This full-time role offers a dynamic work environment with opportunities for growth and development.

• This position requires excellent communication and interpersonal skills, with the ability to work effectively in a team environment.

A leading investment group operates across Europe, Middle East, Africa and South Asia. The company is part of one of the top 20 Reinsurance Brokers in the world.

• Implement policies and procedures related to insurance services.
• Coordinate with insurers to gather information for contracts and analyze needs.
• Perform data entry of new offer details, contracts or finalized accounts for reporting, reference and tracking purposes.
• Promote reinsurance services for business development purposes.
• Assist in preparing reinsurance slips as per internal procedures and negotiate best terms with reinsurers.

• Bachelor's degree in a relevant field such as business administration.
• 0 to 3 years of experience in the insurance industry.
• Insurance products awareness.
• Customer Service oriented, with strong analytical thinking and communication skills.

This role offers endless opportunities for growth and skill enhancement in the dynamic team environment.

• Employment type: Full-time
• Seniority level: Entry-level
• Job function: Business Development
• Industry: Insurance

Open Finance Product Owner

As a seasoned professional in financial services innovation, you will lead RAKBANK's Open Finance strategy, overseeing the development and commercialization of APIs and data-sharing platforms. This pivotal role aligns regulatory requirements with business innovation, enabling new revenue streams through embedded finance and Banking-as-a-Service models.

Key Responsibilities:

• Strategy & Roadmap
• Define and own the Open Finance strategy, investment cases, and KPI framework.
• Prioritize use-cases across data, payments, identity, and embedded lending.
• Platform Build & Governance
• Develop the API product catalogue, consent-management model, and data-residency controls.
• Facilitate governance through the Open Finance Steering Committee.
• Commercialisation
• Create revenue models including transaction fees, data monetization, and platform licensing.
• Manage partnerships with fintechs, aggregators, and third-party providers.
• Regulatory & Industry Engagement
• Represent RAKBANK in regulatory and industry forums.
• Ensure compliance with UAE Central Bank, Nebras, and other frameworks.
• Delivery Oversight
• Lead cross-functional squads from ideation to launch.
• Track OKRs, manage budgets, and remove delivery blockers.
• Talent & Culture
• Build a talent pipeline with Open Finance expertise.
• Promote a partnership-led, experiment-driven culture.

Requirements:

• Bachelor's degree in Finance, Computer Science, Engineering, or related field.
• MBA or Master's in Digital Finance preferred.
• 10+ years in financial services innovation, digital banking, or fintech.
• Minimum 5 years as a product owner in Open Banking/Finance or API-platform programs.
• Proven success in launching commercial API products and ecosystem partnerships.
• Deep understanding of UAE regulatory landscape and Open Finance frameworks.
• Experience working with fintechs, BigTech, and financial institutions.

Key Skills:

• Strategic Thinking & Commercial Acumen
• Partnership & Negotiation
• Regulatory Fluency
• Agile Delivery Leadership
• Technical Literacy (API lifecycle, OAuth 2.0, ISO 20022, etc.)
• Customer-Centric Mindset
• Communication & Stakeholder Management
• People & Culture Development

What We Offer:

• Competitive compensation package
• Medical coverage for you and your family
• Comprehensive life insurance
• Inclusive and diverse workplace culture
• Career development and fast-track growth opportunities
• A chance to bring your whole self to work and thrive

We are seeking a highly skilled professional to handle daily accounting tasks and provide secretarial support.

Candidates with experience in accounts will be considered for this role.

Excellent proficiency in computer applications, including Quickbooks and MS Office (particularly Outlook, Word, and Excel), is essential.

1. Manage accounts payable and receivable, including processing invoices and reconciling bank statements.
2. Prepare invoices and bills for accounts payable and receivable.
3. Oversee daily secretarial duties.

The ideal candidate will possess strong organizational skills and the ability to multitask efficiently.

Experience with financial software and systems is highly desirable.

A team player with excellent communication skills is required for this position.

The role involves working with a multinational/multicultural team responsible for the development, placement, and servicing of FINPRO business throughout the MENA region.

Collaborating with colleagues from Marsh's regional organization, its extensive retail network, and other global FINPRO hubs provides specialist client servicing capabilities, world-class product solutions, and access to local/regional markets.

As a Senior FINPRO Broker, you will be responsible for advising and placing clients' risks within the (re)insurance and risk marketplace to ensure retention of existing business and support for new wins to meet challenging growth targets.

The role requires enhanced technical knowledge, strong negotiation skills to obtain the best terms, conditions, coverage, and pricing for clients from the reinsurance market, and excellent communication skills to liaise with the network, present our terms, and make recommendations to clients and prospects.

• Engage strongly with retail teams across MENA, focusing on new business by: Providing strategic input in sales and planning processes Collecting risk information and coverage requirements Presenting terms and analysis to clients and colleagues Executing placement strategies Placing risks with reinsurers as instructed, managing client expectations Providing final closing documentation
• Identify and pursue sales opportunities to grow the FINPRO portfolio, including cross-selling with regional and global teams.
• Focus on ReInsurance/Fac Re opportunities within UAE, KSA, GCC, MENA, and beyond.
• Identify needs for new products and develop innovative client solutions.
• Coordinate resources to drive sales to completion.
• Consult with management and teams on complex client issues or claims, develop clear communication, and drive solutions for excellent client service.

• Relevant college/university degree preferably but not essential At least 5 years of experience in insurance/reinsurance, preferably in broking Strong technical knowledge in reinsurance of Financial and Professional Lines products e.g., D&O, PI, Commercial Crime, Specie Ability to analyze financial statements Growth mindset with a sales focus Strong work ethics Excellent communication and interpersonal skills Strong analytical thinking and negotiation skills No travel restrictions across the region and globally Fluent in English verbal and written
• Experience with FINPRO products Experience providing insurance or risk solutions to commercial institutions 5+ years of Financial and Professional Lines broking in a multinational environment Diverse background understanding client needs beyond FINPRO Client management experience UAE/DIFC Financial Lines market exposure Access to global markets

• Fluency in multiple languages
• Excellent networking skills
• A results-driven approach
• Strong leadership abilities

• Hybrid working model allowing 2 days remote work per week Competitive Benefits Package including annual leave medical cover life assurance employee assistance program flexible benefits

If interested please submit your CV in English

Job Summary

We are seeking a skilled Client Support Specialist to join our team. This individual will provide exceptional support to the sales team, ensuring seamless client relationships and operational processes.

• Provide fundamental support in all aspects of client service, including relationship building and account maintenance
• Respond to client inquiries on account documentation, account activity, statement information, securities transfers, general product and/or service information
• Liaison with Clients, Business Supports and Service Providers to ensure timely transaction processing and service delivery
• Assist in client on/off boarding pre-checks/processes and all account reviews
• Ensure operational processes are performed in compliance with bank's policy and regulatory requirements
• Receive, execute and report orders for equities, foreign exchange, structured and fixed-income products in a timely and accurate manner
• Provide secretarial and administrative support
• Handle logistics for business trips and meetings

• Minimum Diploma preferably in Business/Finance
• Minimum 5 years of relevant experience in private banking with an investment/global bank
• Meticulous and ability to multi-task
• Organized team player with good understanding of financial products and services
• Excellent interpersonal and communication skills

As a valued member of our team, you will enjoy a range of benefits including competitive salary, comprehensive training, and opportunities for career growth.

Nomura is committed to an employment policy of equal opportunities and is fundamentally opposed to any less favourable treatment accorded to existing or potential members of staff on grounds of race, creed, colour, nationality, disability, marital status, pregnancy, gender or sexual orientation.

We are seeking a Relationship Banking Professional to join our team. In this role, you will be responsible for managing financial relationships with affluent clients using a full range of banking products and tools.

• Client Acquisition: Generate new business through marketing activities, network contacts, and existing customer base.
• Channels Cooperation: Ensure seamless delivery of Priority Banking services across branches.
• Service Delivery Management: Monitor service levels for customer satisfaction and resolve complaints.
• Risk Mitigation: Review credit applications, adhere to processes, and ensure proper documentation.

• Minimum 3 years of related banking experience in the UAE.
• Manager-level experience.

This is an exciting opportunity for a skilled professional to grow their career in relationship banking.

We are seeking an experienced Mortgage Advisor to join our team in Dubai.

We are seeking a qualified Audit Manager to join our team. The selected candidate will assume responsibilities starting from October 1st, with interviews scheduled to begin in June.

This is a full-time position offering a mid-senior level opportunity within the accounting/auditing and finance sector.