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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

This role will be based in Saudi Arabia

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses using the latest technologies such as Artificial Intelligence, across Sales, Service, Marketing, Commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.Salesforce has been very proud to have been associated with the Middle East region for the last 15 years.

Salesforce has an established presence in Dubai which acts as the HQ for the region, with an office in Dubai Internet City and Cloud services located in Abu Dhabi, the commitment to our customers has been matched by the investments from the company, which enables a very strong growth trajectory. We are also establishing our legal entity in KSA, where this role will be based.

The position that has become available is for an Enterprise Account Executive in our Core Business Unit , helping our most strategic customers grow and excel with a Customer Experience that is unmatched in the industry.

This position will act as the lead Account Executive for the set of Accounts or Prospects in Saudi Arabia, working with a virtual team of Cloud Specialists, Solution Experts and Supporting colleagues, helping to set the vision and strategy to grow the revenue associated with the set of accounts on an annual basis.

This is the highest echelon of roles within Salesforce for Account Executives and as such a demonstrable track record, proven experience and leadership skills will be the defining factors in the successful candidate’s profile.

In addition, with technology ever changing, the ability to show considerable experience in being a thought leader in the field of Artificial Intelligence would be advantageous, as Salesforce takes first mover advantage in this highly competitive market place in the Middle East.This is an exciting time to be part of the Salesforce ecosystem, with its five core values: Trust, Customer Success, Innovation, Equality and Sustainability, Salesforce aims to be a force for good too. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being named one of the FORTUNE "100 Best Companies to Work For" 2024 — 16 years in a row.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.About Role

To work in our Enterprise Business Sales team focussed on Salesforce’s existing and prospective clients in Saudi Arabia.

As Salesforce continues to accelerate its presence in region, this position will involve managing both existing customers and building new relationships with prospective clients

This position sits in the Core Sales team at Salesforce therefore, the ideal candidate would have proven credibility at managing large, virtual teams in support of the Vision and Strategy that they would create for their accounts.

• The successful candidate will act and lead as the most Senior AE in this regional Business Unit.

• Increase revenue spend across a set of new and existing customers while building the Salesforce presence in the local market.

• This role would be ideal for someone who has experience in Financial Services with a proven track record of software sales over the last 15 years,About Team

• This role sits in our Enterprise Business Sales unit which is the top tier of accounts within the company

• The role would be known as a Core Role as the selected candidate would own the Vision, Strategy and Stakeholder Management in each account, primarily responsible for Salesforce Core AI products, such as Sales CRM but also working with Sales Account Executives responsible for other Salesforce Cloud Solutions to ultimately drive towards one growth target.Preferred Qualifications

• University Graduate Calibre

• At least 15 years of successful, referenceable Sales Experience, preferably in Software Sales

• Knowledge and contacts within the Saudi Arabian market would be a competitive advantage

• Currently resides in the UAE or is willing for a relocation within 3 months

• Has a local driving licence

• Is fluent in English at a Business level, with Arabic preferable

• Has no restrictions to travel internationally.

This is a mix of a New Business and an Existing Business Role rather than one of solely managing existing accounts. The preferred candidate will have a proven track record in creating sales through excellent business development skills, territory planning, pipeline generation and the closing of significant Cloud software opportunities.

Key Responsibilities

• Drive sales in assigned territory for new market

• Introduce Salesforce offerings to new customers within assigned territory

• Communicate Salesforce value proposition to close sales

• May be responsible for additional responsibilities due to resource constraints

Our investment in you

• World class enablement and on-demand training - check outTrailhead.com for a sneak peek!

• Sandler Sales Training

• Week-long product bootcamp in Dublin, Ireland

• Fast Ramp mentorship program

• Weekly 1:1 coaching with your leadership

• Accelerated leadership development programs

• Exposure to executive thought leaders with a passion for living our valuesVolunteer Opportunities:

• Have you heard of our 1:1:1 model, focused on giving back to the community? The successes in giving back have helped us and our Trailblazer community become a leader in philanthropy, culture, and innovation. We are one of the World’s Most Innovative Companies, according toForbes, we are #1 inPEOPLE's Top 50 Companies that Care, and are on onFortune’sChange the World list. Values create value. Our values helped drive our revenue number to $38 (est) billion dollars in fiscal year 2025.

We have a public-facing website that explains our various benefits for:
Health Benefits
Financial Benefits and perks
Time off & leave policies
Parental benefits
Perks and discounts
Visit for the full breakdown!

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Location: Dubai

Other locations: Primary Location Only

Date: 15 Oct 2025

Requisition ID:

Languages: Arabic & English (Mandatory)
Experience: 12–15 years
Industry Focus: Banking, Insurance, and Financial Institutions

As a Senior Manager / Director in EY’s Financial Services Risk Management (FSRM) team, you will help leading financial institutions navigate regulatory complexity, strengthen capital resilience, and modernize their risk management frameworks.

The role demands deep expertise across credit, market, liquidity, and operational risk — together with Basel III/IV, ICAAP, and IFRS 9 implementation — and the ability to lead large transformation programs that combine quantitative precision with strategic impact.

You will also have the opportunity to shape EY’s next-generation risk offerings through the use of AI, automation, and digital risk tools , while mentoring diverse teams and engaging directly with senior regulators and client executives.

• Lead complex risk transformation engagements covering credit, market, liquidity, and operational risk , regulatory capital, and stress testing.
• Design, calibrate, and validate risk models (PD, LGD, EAD) under Basel and IFRS 9.
• Develop and review ICAAP frameworks, capital planning, and stress testing programs for regulatory submission.
• Support clients in strengthening liquidity risk frameworks (LCR, NSFR, IRRBB) and aligning ALM practices with supervisory expectations.
• Advise on operational risk frameworks, RCSA design, loss data analytics, and capital quantification under Basel III/IV.
• Oversee engagement governance, ensuring delivery excellence, client satisfaction, and measurable impact.

• Build and manage senior client relationships, including C-suite and Board-level stakeholders.
• Contribute to business development through proposal leadership, solution design, and sector insights.
• Identify emerging client needs (ESG, climate risk, AI governance) and translate them into new service offerings.

• Coach and mentor junior team members, fostering a culture of analytical rigor and innovation.
• Develop EY’s intellectual capital through publications, client insights, and participation in industry forums.
• Promote cross-border collaboration with other EY member firms in Europe, APAC, and the GCC.

• Lead or contribute to fraud risk analytics using machine learning and anomaly detection.
• Design third-party risk management frameworks for outsourcing and fintech ecosystems.
• Apply AI/ML and automation in model governance, early-warning indicators, and risk reporting.
• Integrate digital, cyber, and resilience considerations into enterprise risk frameworks.

• Strong quantitative background and regulatory fluency across credit, market, liquidity, and operational risk domains.
• Deep understanding of Basel III/IV , IFRS 9 , and ICAAP/ILAAP requirements.
• Proficiency in Python, R, SAS, or SQL for quantitative and stress-testing model development.
• Excellent leadership, communication, and stakeholder management skills, capable of engaging both technical and executive audiences.
• Strategic thinker with an ability to translate complex regulations into actionable business solutions.

• 12–15 years of experience in financial-services risk management, either in consulting or at a Tier-1 bank.
• Demonstrated success leading risk and capital-management transformation programs.
• Experience working directly with regulators (e.g., SAMA, CBUAE, QCB, EBA, APRA, PRA).
• Fluency in Arabic and English (spoken and written).

• Exposure to fraud, third-party, or digital-risk domains.
• International project experience across Europe, Australia, or APAC.
• Professional certifications such as FRM , CFA , or PRM .
• Experience leveraging AI/ML for predictive modelling, anomaly detection, or model monitoring.

An accomplished risk professional with quantitative depth, regulatory awareness, and leadership presence — someone who can bridge financial modelling with strategic advisory, and who thrives on helping clients build resilient and forward‑looking risk functions.

• A platform to lead risk transformation across the region’s most significant financial institutions.
• Access to EY’s global network of quantitative and regulatory experts.
• Opportunities to innovate with emerging technologies in risk and finance.
• A diverse and inclusive culture that values intellectual curiosity and teamwork.

Join EY and help redefine how banks and financial institutions in the GCC manage risk — combining insight, regulation, and innovation to build a safer financial system.

EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.

Overview

A leading financial services organisation undergoing strategic transformation.

• Lead and chair governance forums, reviewing solution designs and passing architectural verdicts.
• Take ownership of EA artefacts, maintain, promote, and gather feedback for continuous improvement.
• Independently lead assigned projects and partner with stakeholders across business and technology.
• Ensure smooth operation of architecture forums and drive cross functional collaboration.
• Present complex architecture in simplified formats for business stakeholders.
• Engage with asset and wealth management platforms and understand treasury and finance functions.
• Contribute to AI capability development and practical application across business units.

• 7-10 years' experience in enterprise architecture, ideally within financial services.
• Strong consultancy background (e.g., Accenture or similar) with excellent articulation and presentation skills.
• Familiarity and understanding of finance and treasury operations.
• Comfortable with stakeholder engagement and simplifying complex concepts for business audiences.
• Experience in governance, solution design review, and architecture artefact management.
• Open to candidates with business architecture backgrounds.

The candidate will be responsible for:

1. Serving as the primary point of contact for the customers and all internal Galaxy offices.
2. Relationship management with customers and developing an understanding of their business needs.
3. Managing the end-to-end process of air export movement, by working closely with the customer and internal stakeholders.
4. Proactively tracking the shipments and notifying the customers whenever required.
5. Communicating the changes/deviations from the earlier devised plan, post discussion with the team, to avert risks in routing or movement.
6. Resolving customer issues by engaging suitable stakeholders.
7. Monitoring booking trends and following up with customers to increase sales and optimize the customer service experience.
8. Maintaining accurate records and documentation and ensuring compliance with all relevant regulations and standards.

Job Type: Full Time

Job Location: Dubai

Basic required skills:

• Excellent communication and interpersonal skills.
• Fluent in Hindi and English (oral and written).
• Computer literate.
• Familiar with MS Office tools.
• Familiar with international logistics and freight forwarding (ocean/air & import/export).

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Career Level : Junior Level

Salary : 3000

Industry : Customer Service

Last Date : February 28, 2025

Location : Dubai

Customer Service Representative

We are looking for a friendly and professional Customer Service Representative to join our team. If you have excellent communication skills and a passion for helping customers, we encourage you to apply!

• Assist customers with inquiries, complaints, and service requests.
• Provide information about products and services.
• Handle phone calls, emails, and live chat support.
• Process orders, returns, and exchanges efficiently.
• Maintain customer records and update databases.
• Resolve customer issues with a positive and problem-solving approach.
• Ensure high levels of customer satisfaction.

• Previous experience in customer service is a plus.
• Strong verbal and written communication skills.
• Ability to handle multiple tasks and work under pressure.
• Good problem-solving and interpersonal skills.
• Proficiency in Microsoft Office and CRM systems is an advantage.
• Willingness to work flexible shifts, including weekends and holidays.

• Competitive salary and performance-based incentives.
• Career growth and professional development opportunities.
• Friendly and team-oriented work environment.

Overview

The IIQAF Group of Companies is a global leader in providing services in the hospitality, information technology, tourism, insurance, and health care industries. Established in 1986, the company has grown to become a major player in the international market, with operations in the United Kingdom, Canada, Singapore, and the United Arab Emirates.

Job Summary:

We are seeking a dedicated and experienced Customer Service Supervisor to join our esteemed organization. This pivotal role will focus on overseeing our customer service team, ensuring that exemplary service is provided to all clients and customers, while also driving continuous improvement initiatives. The ideal candidate will possess strong leadership skills and an extensive background in customer service management. As a Customer Service Supervisor, you will be responsible for fostering a positive working environment that encourages team collaboration and professional development. You will implement effective strategies and processes to enhance customer satisfaction and loyalty, while also managing and mitigating any potential customer-related issues. This position requires a strong commitment to excellence, as well as the ability to communicate effectively with both customers and team members. You will play a critical role in shaping the customer experience, and as such, your ability to lead by example and ensure our service standards are met will be paramount. If you are passionate about customer service, possess substantial supervisory experience, and are committed to delivering outstanding results, we invite you to apply and join our dynamic team, where your contributions will make a significant impact.

• Supervise and guide the customer service team to deliver high-quality support and service.
• Develop and implement customer service policies and procedures to enhance service delivery.
• Monitor team performance metrics and provide regular feedback and coaching to team members.
• Handle escalated customer inquiries and complaints in a professional manner, ensuring a satisfactory resolution.
• Conduct regular training sessions for staff to enhance their customer service skills and product knowledge.
• Compile and analyze customer feedback, utilizing data to improve service processes.
• Collaborate with other departments to address customer needs and improve overall customer satisfaction.

• Bachelor’s degree in Business Administration, Management, or related field preferred.
• Minimum of 3 years’ experience in a customer service role, with at least 1 year in a supervisory position.
• Proven ability to manage and lead a team effectively, promoting a positive and productive work culture.
• Exceptional communication skills, both verbal and written, with a strong emphasis on customer interaction.
• Proficiency with customer service software, CRM systems, and Microsoft Office Suite.
• Strong problem-solving skills and the ability to make decisions rapidly and effectively.
• Ability to work flexible hours, including evenings and weekends, as required.
• Accommodation
• Transportation
• Health insurance

High School / Bachelor Degree

Overview

Presentail is looking for a customer service representative to join our team in our Al Barsha shop. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge. The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

• Manage inbound customer communications: Answer incoming calls and emails to address customer questions, requests and issues.
• Consult on customer success: Advise customers on how to successfully leverage the product/service based on their unique needs.
• Maintain working product knowledge: Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
• Track interactions in CRM: Record customers interactions in internal system for cross-functional awareness and relationship development.

• Bachelor’s degree or equivalent
• 1-2 years proven experience in supporting client success
• Excellent written and verbal communication skills
• Ability to address complaints and issues with effective solutions and a positive attitude
• Passion for delighting customers with above and beyond service
• Excellent time-management and prioritization skills
• Familiarity with CRM system

Overview

Presentail is looking for a customer service representative to join our team in our Al Barsha shop. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge. The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

• Manage inbound customer communications: Answer incoming calls and emails to address customer questions, requests and issues.
• Consult on customer success: Advise customers on how to successfully leverage the product/service based on their unique needs.
• Maintain working product knowledge: Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
• Track interactions in CRM: Record customers interactions in internal system for cross-functional awareness and relationship development.

• Bachelor’s degree or equivalent
• 1-2 years proven experience in supporting client success
• Excellent written and verbal communication skills
• Ability to address complaints and issues with effective solutions and a positive attitude
• Passion for delighting customers with above and beyond service
• Excellent time-management and prioritization skills
• Familiarity with CRM system