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Career Level : Junior Level

Salary : 3000

Industry : Customer Service

Last Date : February 28, 2025

Location : Dubai

Customer Service Representative

We are looking for a friendly and professional Customer Service Representative to join our team. If you have excellent communication skills and a passion for helping customers, we encourage you to apply!

• Assist customers with inquiries, complaints, and service requests.
• Provide information about products and services.
• Handle phone calls, emails, and live chat support.
• Process orders, returns, and exchanges efficiently.
• Maintain customer records and update databases.
• Resolve customer issues with a positive and problem-solving approach.
• Ensure high levels of customer satisfaction.

• Previous experience in customer service is a plus.
• Strong verbal and written communication skills.
• Ability to handle multiple tasks and work under pressure.
• Good problem-solving and interpersonal skills.
• Proficiency in Microsoft Office and CRM systems is an advantage.
• Willingness to work flexible shifts, including weekends and holidays.

• Competitive salary and performance-based incentives.
• Career growth and professional development opportunities.
• Friendly and team-oriented work environment.

Overview

The IIQAF Group of Companies is a global leader in providing services in the hospitality, information technology, tourism, insurance, and health care industries. Established in 1986, the company has grown to become a major player in the international market, with operations in the United Kingdom, Canada, Singapore, and the United Arab Emirates.

Job Summary:

We are seeking a dedicated and experienced Customer Service Supervisor to join our esteemed organization. This pivotal role will focus on overseeing our customer service team, ensuring that exemplary service is provided to all clients and customers, while also driving continuous improvement initiatives. The ideal candidate will possess strong leadership skills and an extensive background in customer service management. As a Customer Service Supervisor, you will be responsible for fostering a positive working environment that encourages team collaboration and professional development. You will implement effective strategies and processes to enhance customer satisfaction and loyalty, while also managing and mitigating any potential customer-related issues. This position requires a strong commitment to excellence, as well as the ability to communicate effectively with both customers and team members. You will play a critical role in shaping the customer experience, and as such, your ability to lead by example and ensure our service standards are met will be paramount. If you are passionate about customer service, possess substantial supervisory experience, and are committed to delivering outstanding results, we invite you to apply and join our dynamic team, where your contributions will make a significant impact.

• Supervise and guide the customer service team to deliver high-quality support and service.
• Develop and implement customer service policies and procedures to enhance service delivery.
• Monitor team performance metrics and provide regular feedback and coaching to team members.
• Handle escalated customer inquiries and complaints in a professional manner, ensuring a satisfactory resolution.
• Conduct regular training sessions for staff to enhance their customer service skills and product knowledge.
• Compile and analyze customer feedback, utilizing data to improve service processes.
• Collaborate with other departments to address customer needs and improve overall customer satisfaction.

• Bachelor’s degree in Business Administration, Management, or related field preferred.
• Minimum of 3 years’ experience in a customer service role, with at least 1 year in a supervisory position.
• Proven ability to manage and lead a team effectively, promoting a positive and productive work culture.
• Exceptional communication skills, both verbal and written, with a strong emphasis on customer interaction.
• Proficiency with customer service software, CRM systems, and Microsoft Office Suite.
• Strong problem-solving skills and the ability to make decisions rapidly and effectively.
• Ability to work flexible hours, including evenings and weekends, as required.
• Accommodation
• Transportation
• Health insurance

High School / Bachelor Degree

Overview

Presentail is looking for a customer service representative to join our team in our Al Barsha shop. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge. The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

• Manage inbound customer communications: Answer incoming calls and emails to address customer questions, requests and issues.
• Consult on customer success: Advise customers on how to successfully leverage the product/service based on their unique needs.
• Maintain working product knowledge: Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
• Track interactions in CRM: Record customers interactions in internal system for cross-functional awareness and relationship development.

• Bachelor’s degree or equivalent
• 1-2 years proven experience in supporting client success
• Excellent written and verbal communication skills
• Ability to address complaints and issues with effective solutions and a positive attitude
• Passion for delighting customers with above and beyond service
• Excellent time-management and prioritization skills
• Familiarity with CRM system

Overview

Presentail is looking for a customer service representative to join our team in our Al Barsha shop. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge. The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

• Manage inbound customer communications: Answer incoming calls and emails to address customer questions, requests and issues.
• Consult on customer success: Advise customers on how to successfully leverage the product/service based on their unique needs.
• Maintain working product knowledge: Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
• Track interactions in CRM: Record customers interactions in internal system for cross-functional awareness and relationship development.

• Bachelor’s degree or equivalent
• 1-2 years proven experience in supporting client success
• Excellent written and verbal communication skills
• Ability to address complaints and issues with effective solutions and a positive attitude
• Passion for delighting customers with above and beyond service
• Excellent time-management and prioritization skills
• Familiarity with CRM system

Customer Service Representative page is loaded Customer Service Representative Apply locations Dubai time type Full time posted on Posted 30+ Days Ago job requisition id R-00203 It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us !

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.

We are seeking a dedicated and customer-focused Customer Service Representative to join our dynamic business development team. In this role, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and ensuring their satisfaction. You will play a key role in building strong customer relationships and contributing to the overall success of SwinFurniture.

1. Respond to customer inquiries via phone, email, and chat, providing accurate and timely information.
2. Assist customers with product information, order processing, and issue resolution.
3. Maintain a high level of customer satisfaction by addressing concerns and providing effective solutions.
4. Collaborate with cross-functional teams to ensure a seamless customer experience.
5. Keep records of customer interactions and transactions, ensuring data accuracy and completeness.

1. Bachelor’s Degree in Business Administration, Marketing, or a related field.
2. 1-2 years of experience in customer service, preferably in the furniture manufacturing industry.
3. Excellent communication and interpersonal skills, with a strong customer-oriented mindset.
4. Proficiency in customer service software and tools.
5. Strong problem-solving skills and the ability to handle challenging situations with professionalism and empathy.

SwinFurniture is a premier furniture manufacturing company dedicated to creating high-quality, stylish, and functional furniture pieces. Our mission is to provide our customers with beautifully crafted furniture that enhances their living spaces and brings comfort and elegance to their homes. We value innovation, craftsmanship, and customer satisfaction. Join us as we strive to set new standards in the furniture industry and make a lasting impression.

Overview

Job Description: Location: Hor Al Anz, Dubai. Send CV to: Freight Hub Shipping LLC is on the hunt for a sharp, detail-driven Customer Service Executive !

• Must have minimum of 1 year experience customer service within shipping & logistics
• Must have knowledge in FRESA software ,Excel , Word Point
• Must be based in Dubai - UAE
• Ability to handle pressure and deliver results in a fast-paced environment
• Excellent communication and problem-solving skills

Job Purpose

Supporting the Store Experience Manager in achieving operational excellence, driving sales, and ensuring seamless customer experience. Acting as store in charge when the Store Manager is absent and leading day-to-day operations including people management, floor supervision, clienteling initiatives and smooth operations flow.

• Partnering with the Store Experience Manager to execute the store’s commercial strategy, ensuring alignment with overall brand objectives, seasonal priorities, and company KPIs.
• Cascading brand initiatives and business goals into clear action plans for the team, ensuring operational and service excellence.
• Tracking daily, weekly, and monthly KPIs (sales, ATV, UPT, conversion rates, CRM metrics, etc.), identifying opportunities, and proposing corrective actions to maximize performance.
• Contributing to business reports by providing detailed analysis and insights on sales trends, product performance, customer feedback, and team productivity to inform decision-making.

• Ensuring smooth daily floor operations, with proactive monitoring of customer flow, staff coverage, and immediate resolution of issues at all touchpoints.
• Overseeing back-of-house operations, including stockroom organization, replenishment processes, inventory accuracy, and timely execution of click & collect orders.
• Championing clienteling initiatives to strengthen customer relationships, increase loyalty, and maximize repeat purchases through effective use of CRM tools and personalized services.
• Guaranteeing full adherence to company SOPs, health & safety regulations, and visual merchandising standards to safeguard brand image and store efficiency.
• Assisting in preparing team schedules, managing payroll inputs, and allocating shifts based on business needs, footfall trends, and employee availability.

• Supervising and mentoring supervisors and sales consultants, fostering a high-performance culture that prioritizes customer service and sales excellence.
• Supporting the induction and continuous development of team members, ensuring they are fully equipped with brand knowledge, product expertise, and selling skills.
• Conducting monthly performance reviews and feedback sessions, analyzing individual KPIs and identifying opportunities for growth and improvement.
• Inspiring and motivating the team to consistently achieve and exceed sales targets while upholding service excellence and brand values.
• Actively identifying and nurturing high-potential employees, preparing them for future leadership roles within the business.

Bachelor’s degree required; specialization in retail, business, hospitality, or a related field preferred

3-5 years managing a team within a retail environment

• Demonstrating strong ability to inspire, lead, and develop teams, with proven success in motivating employees to deliver results.
• Communicating effectively, both verbally and in writing, while engaging customers, influencing team members, and liaising with senior management.
• Showing deep understanding of luxury customer expectations and driving a service-first culture.
• Proactively identifying operational or customer issues and providing timely, practical solutions.
• Interpreting KPIs, sales reports, and market trends, and translating insights into actionable business improvements.
• Applying knowledge of store operations, stock management processes, and compliance requirements.
• Utilizing POS systems, CRM tools, scheduling systems, and MS Office suite (Excel, PowerPoint, Word).
• Demonstrating strong organizational skills by prioritizing competing demands and meeting deadlines.
• Communicating fluently in English, with additional languages (Arabic, Mandarin, Russian, or French) being an advantage for luxury clientele.