197 Onboarding jobs in Dubai

Manage the full onboarding process for Russian-speaking corporate clients, ensuring all required documentation is collected, verified, and processed in a timely manner

Act as the primary point of contact during the onboarding phase, maintaining a high level of service and responsiveness

Coordinate closely with internal teams (legal, compliance, operations, and tech) to facilitate account setup and platform integration

Support clients in navigating the platform, understanding key features, and ensuring a seamless activation experience

Ensure all onboarding activities comply with internal policies, regulatory requirements, and KYC / AML standards

Maintain accurate records in CRM and onboarding tools, and track progress of all active cases

Proactively identify onboarding issues and bottlenecks and propose improvements to processes and documentation

Provide translation support where necessary for onboarding materials, communications, and documentation

Prior experience in corporate clients onboarding

Strong understanding of corporate documentation and KYC / AML onboarding requirements

Excellent organisational skills and attention to detail

Client-centric mindset with strong interpersonal and problem-solving skills

Proficient with Microsoft Office and CRM systems (e.g., Salesforce or HubSpot)

Experience in fintech or financial services platforms is a strong advantage

Ability to work under pressure and handle multiple client onboarding processes simultaneously

What We Offer

Opportunity to work at the cutting edge of fintech and digital wealth management

Fast-paced and international working environment

A collaborative and supportive team culture

Competitive compensation and benefits package

Career growth potential in a scaling organisation

Why Join Reluna?

At Reluna, you'll be part of a forward-thinking team passionate about redefining the wealth management space.

We value initiative, innovation, and collaboration.

How to Apply

Please submit your updated CV in English.

Due to the volume of applications, only shortlisted candidates will be contacted.

Key Requirements

Fluency in Russian and English (both written and spoken) is essential

• Each day will offer a mix of structured tasks and realtime problem solving. You will be immersed in the operational engine that powers customer activation across the UAE & KSA.
• This includes:
• Creating New Locations and updating Location settings.
• Onboarding Customer Channels.
• Helping Customers with Menu Creation activities.
• Training Customer(s) on how to use the Deliverect Platform.
• Collaborating with crossfunctional stakeholders including Project Managers Account Managers and Solution Consultants
• You will walk away with a clear understanding of:
• How a global SaaS company deploys product solutions at scale.
• Best practices in onboarding and platform configuration.
• Clientfacing communication and problemsolving techniques.
• Operational workflows that enable smooth digital transformations for restaurants

• Completed a Bachelors or Masters in Business Information Systems or a related field.
• Are digitally fluent and comfortable navigating new tools.
• Have a background or strong interest in hospitality ecommerce or online marketing.
• Fluent in English both written and verbal. Fluency in Arabic is a major advantage.
• Thrive in fastpaced collaborative environments and enjoy solving real customer problemsAre proactive organised and excited to contribute to a highimpact team

• Willingness to commit to a 6 month full time Internship.
• Hybrid working 3 days from our Dubai Office and 2 day remote.
• Must currently hold a UAE resident visa (Family Sponsored or Student).

Required Experience:

Intern

At Pemo, we believe that all business owners deserve to be successful. Business owners deserve to spend their time and money doing what they do best - running their businesses. They deserve to stay in control of their finances, at any point in time, effortlessly! That's why we have built the all-in-one spend management platform that empowers MENA business owners and their teams. With Pemo, company spending becomes easy, fast and transparent. Teams can spend smarter and autonomously. Business owners can run more efficient workplaces and keep control of their finances. Pemo gives superpowers to businesses so they can be bold and fast.

→ nurture a friendly & safe environment

→ foster a strong sense of collaboration

→ trust each other and are positive challengers

→ encourage everyone to make courageous decisions

→ are no-ego doers

→ shoot for the moon and work backwards!

As part of the Customer Success team, your mission will be to provide amazing service to our customers, and serve as the first point of contact. After assessing their needs, your role will be to guide and hand hold them gently through the onboarding process, and train them along the way to quickly become comfortable and expert users of Pemo!

- Serve as the primary point of contact for new customers throughout their onboarding process, ensuring a smooth and timely transition to using our software.

- Conduct thorough assessments of the customer’s needs and goals in order to improve and streamline our onboarding process.

- Collaborate with cross-functional teams including sales, customer success, and product to gather relevant information regarding the customer’s journey and experience to ensure more streamlined handovers.

- Coordinate and facilitate onboarding activities with our customers (e.g. account set up with the customer)

- Provide a proactive approach to onboarding through asking questions to understand their goals, concerns, and expectations.

- Provide a consultative approach and act as a trusted advisor to the customer offering recommendations, and data-driven insights to optimize their experience.

- Enthusiastic

- Super organized and has great attention to detail

- Excellent communication and interpersonal skills

- Collaborative and willing to learn

- Thrives in a customer centric environment

- Comfortable working independently and remotely as well as collaboratively

Some cool stuff at Pemo:

- You will work with an international team of experts

- We give you the freedom to explore and suggest

- You will learn new things and enter a sector which is growing and will have a direct impact on the company’s future

- You will be involved in a seed-stage startup backed by prominent international investors (Cherry Ventures, Fintech Collective, Speedinvest, and others) as well as the CEOs of some of the most successful Fintech scale-ups in Europe and South East Asia, such as Nium or Qonto

Alaan is the Middle East’s first AI-powered spend management platform, built to help businesses save time and money.
Our all-in-one solution combines smart corporate cards, real-time expense tracking, AI-powered automation, seamless accounting integrations, and deep financial insights- designed to simplify finance operations and maximize control over company spend.

Founded in 2022, Alaan is already the trusted partner of over 1,300 leading businesses across the UAE, including G42, Careem, McDonald’s, Tabby, Al Barari, Rove Hotels, Rivoli, and CarSwitch. Together, our customers have saved over AED 100 million with Alaan.

In just three years, Alaan has become the #1 expense management platform in the Middle East- and we’ve done it while becoming profitable.

Backed by Y Combinator and top global investors- including founders and executives of leading startups- Alaan is built by a world-class team from McKinsey, BCG, Goldman Sachs, Barclays, Zomato, Careem, Rippling, and other high-growth companies.

We’re not just building software. We’re reimagining how finance works for modern businesses across the region.

As an Onboarding-focused Operations Manager, you will start our Customers' journey with Alaan. The onboarding team is tasked with ensuring a seamless and positive experience for new customers. You will act as the first point of contact, guiding customers through the onboarding process, addressing their queries, and ensuring compliance with all regulatory requirements.

• Be the first point of contact for our Customers' journey with Alaan, providing timely and effective guidance
• Assist customers in completing necessary documentation and account setup steps
• Verify customer information and documentation in accordance with KYC (Know Your Customer) and KYB (Know Your Business) requirements
• Collaborate with internal teams to streamline onboarding processes and improve customer experience
• Proactively and diligently follow up on queries raised by Customers
• Balance autonomy in solving problems with awareness of escalation necessities
• Help Alaan continuously improve the way it serves its Customers

• 3-6 years experience in Operations teams at prominent start-ups
• Background in Fintech or B2B SaaS would be an added advantage
• Strong communication skills, both written and oral, and a high degree of confidence in speaking with Customers
• Helping others succeed and improve gives you energy
• You are trustworthy and others perceive you as trustworthy
• You can own a problem end-to-end, understanding it, breaking it down, and identifying logical next steps until resolution
• Very organized and meticulous (no customer issue falls through the cracks)
• You love working against a goal - and you will independently identify what is needed to reach the goal
• Demonstrated ability to work solo as well as being a productive team member
• Strong fluency in English, both written and oral

• Contribute to building the Middle East’s most beloved fintech brand from the ground up
• Benefit from a role with significant ownership and accountability
• Thrive in a flexible hybrid culture with ample work-life balance
• Participate in exciting offsite events
• Competitive salary and equity
• Enjoy additional perks like travel allowances, gym memberships, and more

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Optimizely is focused on unlocking the boundless potential of our clients and employees. We are a category leader in Digital Experience Platform (DXP) and have the pleasure of serving over 9,000 brands, from global organizations such as Visa, Sky, Yamaha, and Wall Street Journal to tech innovators like Atlassian DocuSign, FitBit, and Zillow. Optimizely fosters an inclusive and diverse culture with a global team of 1500+ people spread across the US, Europe, Dubai, Australia, Singapore, Bangladesh, and Vietnam. Our unique work environment focuses on flexibility, trust, teamwork, diversity, and moving fast. We genuinely believe that our people make all the difference, and once we find the best talent, we go out of our way to nurture them.

If you are looking to work on the next generation of digital technologies in a fast-paced and growing environment with industry leaders, Optimizely is the place for you!

Onboarding Solutions Architects at Optimizely are key members of the broader Customer Success organization.

As part of Optimizely’s Customer Success team, the Onboarding Solutions Architect ensures the successful technical deployment of our products. You’ll work closely with customers, partners, and internal teams to guide implementations, troubleshoot issues, and drive product adoption—primarily focusing on our Optimization suite (Web & Feature Experimentation, Personalization, Analytics, and SaaS CMS). Additionally, as time permits, this role would also assist our Value & Adoption team in region with Utilization Maturity Assessments and general advisory for our customer base.

• Lead technical onboarding and delivery of Optimizely products.
• Conduct discovery sessions, guide implementations, and provide technical consultancy.
• Deliver training and workshops (remote/in-person).
• Collaborate with Engagement Managers, Strategy Consultants, and Product teams.
• Maintain internal documentation and support high-risk accounts.
• Contribute to customer maturity assessments and advisory initiatives.
• Deliver white glove customer experiences by consulting directly with high-risk accounts to assess their product usage and pain points.
• Provide strategic guidance to support the adoption of our products and full value realization to help customers achieve the full potential of their Optimizely solutions.
• Support a unified customer experience by collaborating with the Product, Customer Success, Onboarding and Professional Services teams to drive outcome-focused value to our customers and increase renewal rates.
• Web Experimentation: Review tech stack, guide snippet implementation, build initial experiments, support integrations, and promote adoption.
• Feature Experimentation: Design scalable applications, review customer deployment code, build PoCs, and support sales and product feedback.
• Optimizely Analytics: Assist with onboarding, data modeling, and training.
• SaaS CMS: Advise on content management best practices and content delivery through GraphQL usage based on customer framework of choice.

• 2+ years of experience using REST APIs, GraphQL and associated authentication mechanisms
• Solid understanding of Front-end libraries such as Angular, React, or Vue
• Solid understanding of web development, information architecture, and related concepts and technologies
• Demonstrated experience in native mobile application development in Android or Objective-C/Swift a plus
• Demonstrated experience working with languages like Java, Ruby, Node, PHP, C#, React a plus
• Experience working with CMS platforms a plus (i.e. Contentful, ContentStack, Strapi)
• SQL, ETL, data modeling and scripting skills a plus
• Experience working with other experimentation platform a plus (i.e. VWO, Adobe Target)
• Ability to represent complex architecture designs using different types of diagrams
• Willingness to learn other development/scripting/querying languages as required
• Experience working with Github and command line tools
• Strong communication and presentation skills when working with both technical, non-technical and executive audiences (English verbal and written)
• Comfortable leading meetings to discuss and discover technical requirements
• Exceptional problem-solving skills and ability to be flexible in project situations.
• Energetic, lively and enjoy working in a team environment
• Strong work ethic and good organizational skills

• Bachelor's degree in computer science or relevant field

Rapyd has unified payments, payouts and fintech on one worldwide platform, and we’re assembling the world’s best team to liberate global commerce. With offices in Tel Aviv, Amsterdam, Singapore, Iceland, London, Dubai, Hong Kong, and the U.S., the opportunities at Rapyd are limitless.

We believe in straight talk, quick decisions, strong execution and elegant solutions. Rapyd is where hard work pays off and careers take off. Join us and let’s build the future of fintech together.

Get the tools to grow globally at Follow: Blog, Insta, LinkedIn, Twitter

This strategic role is critical to our continued growth and success, particularly as we scale our customer base (Partnership, PayU, etc.)

Onboarding is a foundational pillar of the user journey—often the first impression customers have of our platform. A seamless, intuitive onboarding experience directly impacts activation rates, user satisfaction, and long-term retention. As our product suite becomes more sophisticated and our user base diversifies, the need for a senior product leader who can own and elevate this journey becomes increasingly vital.

The proposed Product Director will be responsible for:

Defining and executing the onboarding product strategy aligned with business goals.

Driving cross-functional collaboration across Product, Design, Engineering, Marketing, and Compliance.

Ensuring our onboarding flows are optimized for conversion, regulatory requirements, and customer experience.

Identifying new opportunities for personalization, automation, and experimentation to improve activation KPIs.

A dedicated senior product leader will ensure we not only meet but exceed customer expectations at the earliest and most critical stage of their journey with us. This investment is essential to reduce friction, accelerate time to value, and differentiate us in a market where exceptional user experience is a key competitive advantage.

Responsibilities:

• Own the end-to-end onboarding experience: Define, articulate, and evolve a comprehensive product strategy for onboarding that balances growth, compliance, and seamless customer experience.
• Drive KPI-focused outcomes: Optimize the onboarding funnel for key metrics such as activation rate, time-to-value (TTV), drop-off reduction, and compliance completion.
• Champion customer-centric innovation: Develop and iterate onboarding flows based on deep understanding of user needs, feedback, and analytics across diverse customer segments and regions.
• Lead cross-functional alignment: Partner closely with Engineering, Design, Marketing, Compliance, Risk, and GTM teams to ensure consistent, scalable, and localized onboarding experiences.
• Ensure global compliance and scalability: Integrate regulatory, KYC/KYB, and AML requirements seamlessly into product flows, while preserving a high-quality UX for both enterprise and SMB clients.
• Design for personalization and automation: Introduce contextual onboarding paths tailored to industry, geography, and user profile, leveraging dynamic content and smart decisioning.
• Build systems for experimentation and learning: Establish robust A/B testing and experimentation frameworks to validate improvements and uncover new opportunities across the funnel.
• Monitor performance and customer insights: Continuously assess onboarding journeys using data analytics, heatmaps, customer interviews, and support feedback to identify friction points and growth opportunities.
• Mentor and lead product teams: Guide product managers and contribute to a culture of excellence, ownership, and continuous improvement within the Product organization.

• 10+ years of product management experience, including 4+ years specifically in onboarding, activation, or lifecycle product ownership in SaaS, fintech, or payments.
• Experience integrating AI or ML capabilities into product flows—such as adaptive onboarding paths, intelligent decisioning, document processing, or risk automation.
• Demonstrated ability to leverage AI tools and frameworks (e.g., recommendation systems, language models, classification models) to improve user journeys and reduce friction.
• Familiarity with working alongside data science, machine learning, or AI platform teams, and converting technical capabilities into business value and user impact.
• Track record of success in measuring and optimizing activation KPIs, especially in highly regulated and multi-market environments.
• Deep understanding of KYC/KYB/AML compliance requirements, fraud/risk considerations, and how to incorporate them smoothly into onboarding flows.
• Strong analytical skills, with fluency in using experimentation platforms, funnel analytics, and AI-driven insights to inform product decisions.
• Excellent communicator and collaborator, able to synthesize complex input from stakeholders and advocate for product strategy at the executive level.
• Proven leadership in cross-functional environments, and a strong bias toward action, experimentation, and results.
• Background in fintech, embedded finance, or global payments platforms is a significant advantage.

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Partnerships Onboarding Assistant

Ebury is a global fintech firm dedicated to empowering businesses to expand internationally through tailored and forward-thinking financial solutions. Since our founding in 2009, we've grown to a diverse team of over 1,700 professionals across 40+ offices and 29+ markets worldwide. Joining Ebury means being part of a collaborative and innovative environment where your contributions are valued. You'll play a key role in shaping the future of cross-border finance, while advancing your own career in a dynamic, high-growth industry.

Partnerships Onboarding Associate

Ebury Dubai Office - Office based

The Ebury Solutions Team manages our partnership network, which is the core of our indirect sales channels, through different partnership models, including introductory broker agreements and program management agreements using our white-label solution or accessing our capabilities through API connection.

The Role

As a Partnerships Onboarding Assistant, you will be responsible for helping our partners onboard new clients. This means acting as the point of contact between our internal onboarding and compliance teams and our external partners. You will need to gain an in-depth understanding of Ebury's onboarding and compliance processes and how these can be applied in real-life situations.

What you'll do

• Ensure the onboarding process is smooth and efficient for both internal teams and partners.
• Gather KYC documentation from partners, ensuring it meets our requirements.
• Explain our onboarding framework to partners to help them understand our processes and requirements.
• Proactively follow up on accounts to ensure they progress through relevant stages in a timely manner.
• Use problem-solving skills to find solutions in complex cases to ensure successful onboarding.
• Assist in AML and KYC-related payment screening queries where necessary.

What you'll need

• Ability to work under pressure accurately and efficiently.
• Fast learner with high attention to detail and initiative.
• Positive, enthusiastic, and motivated attitude.
• Excellent written and verbal communication skills, including phone manner.
• Minimum of 1 year experience in client onboarding, KYC, AML roles, or legal background.
• Fluent in English.
• Degree level education preferred.

Why Ebury?

• Competitive annual discretionary bonus based on performance.
• Dedicated mentorship from experienced managers.
• Cutting-edge, tailor-made technology tools.
• Clear pathways for career progression within Ebury.
• Supportive, collaborative culture emphasizing teamwork and personal growth.
• Generous benefits package including healthcare and social benefits.
• Central office location with excellent transport links.

Ready to launch your career with a global FinTech? Click the 'Apply' button today and discover your potential at Ebury!

You can also connect with me on LinkedIn - Fabienne Zigrit

LI-FZ1

LI-ONSITE

About Us

Ebury is a fast-growing international fintech company, founded in 2009 and headquartered in London, with over 1700 staff across more than 29 markets worldwide. We celebrate cultural diversity and pride ourselves on our innovative and collaborative teams that are transforming the fast-paced fintech sector.

Our achievements include a £350 million investment from Banco Santander in 2019 and awards such as Financial Times: 1000 Europe's Fastest-Growing Companies.

We are committed to building an inclusive workplace where everyone feels valued and supported. Our employee networks and ESG initiatives, including Women's, LGBTQIA+, and Veterans Networks, foster connection, mentorship, and advocacy across our global teams.

We stand against discrimination and promote a culture of inclusion. At Ebury, you can be yourself and belong, helping us write our future.

Please submit your application via our careers website, uploading your CV in English. Job ID

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Optimizely is focused on unlocking the boundless potential of our clients and employees. We are a category leader in Digital Experience Platform (DXP) and have the pleasure of serving over 9,000 brands, from global organizations such as Visa, Sky, Yamaha, and Wall Street Journal to tech innovators like Atlassian DocuSign, FitBit, and Zillow. Optimizely fosters an inclusive and diverse culture with a global team of 1500+ people spread across the US, Europe, Dubai, Australia, Singapore, Bangladesh, and Vietnam. Our unique work environment focuses on flexibility, trust, teamwork, diversity, and moving fast. We genuinely believe that our people make all the difference, and once we find the best talent, we go out of our way to nurture them.

If you are looking to work on the next generation of digital technologies in a fast-paced and growing environment with industry leaders, Optimizely is the place for you!

Onboarding Solutions Architects at Optimizely are key members of the broader Customer Success organization.

As part of Optimizely’s Customer Success team, the Onboarding Solutions Architect ensures the successful technical deployment of our products. You’ll work closely with customers, partners, and internal teams to guide implementations, troubleshoot issues, and drive product adoption—primarily focusing on our Optimization suite (Web & Feature Experimentation, Personalization, Analytics, and SaaS CMS). Additionally, as time permits, this role would also assist our Value & Adoption team in region with Utilization Maturity Assessments and general advisory for our customer base.

• Lead technical onboarding and delivery of Optimizely products.
• Conduct discovery sessions, guide implementations, and provide technical consultancy.
• Deliver training and workshops (remote/in-person).
• Collaborate with Engagement Managers, Strategy Consultants, and Product teams.
• Maintain internal documentation and support high-risk accounts.
• Contribute to customer maturity assessments and advisory initiatives.
• Deliver white glove customer experiences by consulting directly with high-risk accounts to assess their product usage and pain points.
• Provide strategic guidance to support the adoption of our products and full value realization to help customers achieve the full potential of their Optimizely solutions.
• Support a unified customer experience by collaborating with the Product, Customer Success, Onboarding and Professional Services teams to drive outcome-focused value to our customers and increase renewal rates.
• Web Experimentation: Review tech stack, guide snippet implementation, build initial experiments, support integrations, and promote adoption.
• Feature Experimentation: Design scalable applications, review customer deployment code, build PoCs, and support sales and product feedback.
• Optimizely Analytics: Assist with onboarding, data modeling, and training.
• SaaS CMS: Advise on content management best practices and content delivery through GraphQL usage based on customer framework of choice.

• 2+ years of experience using REST APIs, GraphQL and associated authentication mechanisms
• Solid understanding of Front-end libraries such as Angular, React, or Vue
• Solid understanding of web development, information architecture, and related concepts and technologies
• Demonstrated experience in native mobile application development in Android or Objective-C/Swift a plus
• Demonstrated experience working with languages like Java, Ruby, Node, PHP, C#, React a plus
• Experience working with CMS platforms a plus (i.e. Contentful, ContentStack, Strapi)
• SQL, ETL, data modeling and scripting skills a plus
• Experience working with other experimentation platform a plus (i.e. VWO, Adobe Target)
• Ability to represent complex architecture designs using different types of diagrams
• Willingness to learn other development/scripting/querying languages as required
• Experience working with Github and command line tools
• Strong communication and presentation skills when working with both technical, non-technical and executive audiences (English verbal and written)
• Comfortable leading meetings to discuss and discover technical requirements
• Exceptional problem-solving skills and ability to be flexible in project situations.
• Energetic, lively and enjoy working in a team environment
• Strong work ethic and good organizational skills

• Bachelor's degree in computer science or relevant field

Join to apply for the Client Onboarding Consultant role at Dicetek LLC.

Monitor daily transactions and operational processes to ensure compliance with regulatory guidelines (e.g., AML, KYC, FATCA, GDPR, CTF).

Review client onboarding and documentation in line with compliance standards.

Maintain accurate and up-to-date compliance records, logs, and documentation.

Requirements:

• 3+ years of experience in compliance operations, preferably in banking or financial institutions.
• Solid understanding of KYC/AML standards, transaction monitoring, and regulatory reporting.

• Not Applicable

• Contract

• Consulting, Information Technology, and Sales

• IT Services and IT Consulting

Referrals increase your chances of interviewing at Dicetek LLC by 2x.

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