254 Onboarding jobs in Dubai

Rapyd has unified payments, payouts and fintech on one worldwide platform, and we're assembling the world's best team to liberate global commerce. With offices in Tel Aviv, Amsterdam, Singapore, Iceland, London, Dubai, Hong Kong, and the U.S., the opportunities at Rapyd are limitless.

We believe in straight talk, quick decisions, strong execution and elegant solutions. Rapyd is where hard work pays off and careers take off. Join us and let's build the future of fintech together.

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This strategic role is critical to our continued growth and success, particularly as we scale our customer base (Partnership, PayU, etc.)

Onboarding is a foundational pillar of the user journey—often the first impression customers have of our platform. A seamless, intuitive onboarding experience directly impacts activation rates, user satisfaction, and long-term retention. As our product suite becomes more sophisticated and our user base diversifies, the need for a senior product leader who can own and elevate this journey becomes increasingly vital.

The proposed Product Director will be responsible for:

Defining and executing the onboarding product strategy aligned with business goals.

Driving cross-functional collaboration across Product, Design, Engineering, Marketing, and Compliance.

Ensuring our onboarding flows are optimized for conversion, regulatory requirements, and customer experience.

Identifying new opportunities for personalization, automation, and experimentation to improve activation KPIs.

A dedicated senior product leader will ensure we not only meet but exceed customer expectations at the earliest and most critical stage of their journey with us. This investment is essential to reduce friction, accelerate time to value, and differentiate us in a market where exceptional user experience is a key competitive advantage.

Responsibilities:

• Own the end-to-end onboarding experience: Define, articulate, and evolve a comprehensive product strategy for onboarding that balances growth, compliance, and seamless customer experience.
• Drive KPI-focused outcomes: Optimize the onboarding funnel for key metrics such as activation rate, time-to-value (TTV), drop-off reduction, and compliance completion.
• Champion customer-centric innovation: Develop and iterate onboarding flows based on deep understanding of user needs, feedback, and analytics across diverse customer segments and regions.
• Lead cross-functional alignment: Partner closely with Engineering, Design, Marketing, Compliance, Risk, and GTM teams to ensure consistent, scalable, and localized onboarding experiences.
• Ensure global compliance and scalability: Integrate regulatory, KYC/KYB, and AML requirements seamlessly into product flows, while preserving a high-quality UX for both enterprise and SMB clients.
• Design for personalization and automation: Introduce contextual onboarding paths tailored to industry, geography, and user profile, leveraging dynamic content and smart decisioning.
• Build systems for experimentation and learning: Establish robust A/B testing and experimentation frameworks to validate improvements and uncover new opportunities across the funnel.
• Monitor performance and customer insights: Continuously assess onboarding journeys using data analytics, heatmaps, customer interviews, and support feedback to identify friction points and growth opportunities.
• Mentor and lead product teams: Guide product managers and contribute to a culture of excellence, ownership, and continuous improvement within the Product organization.

• 10+ years of product management experience, including 4+ years specifically in onboarding, activation, or lifecycle product ownership in SaaS, fintech, or payments.
• Experience integrating AI or ML capabilities into product flows—such as adaptive onboarding paths, intelligent decisioning, document processing, or risk automation.
• Demonstrated ability to leverage AI tools and frameworks (e.g., recommendation systems, language models, classification models) to improve user journeys and reduce friction.
• Familiarity with working alongside data science, machine learning, or AI platform teams, and converting technical capabilities into business value and user impact.
• Track record of success in measuring and optimizing activation KPIs, especially in highly regulated and multi-market environments.
• Deep understanding of KYC/KYB/AML compliance requirements, fraud/risk considerations, and how to incorporate them smoothly into onboarding flows.
• Strong analytical skills, with fluency in using experimentation platforms, funnel analytics, and AI-driven insights to inform product decisions.
• Excellent communicator and collaborator, able to synthesize complex input from stakeholders and advocate for product strategy at the executive level.
• Proven leadership in cross-functional environments, and a strong bias toward action, experimentation, and results.
• Background in fintech, embedded finance, or global payments platforms is a significant advantage.

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Ready to be part of the Legal Tech revolution

As the leading SaaS publisher in Europe, Dilitrust is transforming legal departments worldwide with cutting-edge technology.

Our Impact: From General Meeting reports to AI-assisted contract life management, our teams across France, Spain, Italy, Canada, Mexico, and MEA are the driving force behind our global success. We are pleased to provide daily support to 2300 customers in 50 countries, with 80 of them being CAC 40 companies.

Our Ambition: To be the first French legal tech to achieve Unicorn status with a valuation surpassing 1 billion.

Our Recognition: Dilitrust has been recognized for offering a positive and stimulating work environment. We are proud to have been awarded the Happy at Work and Tech at Work label since 2019.

What will you find at DiliTrust:

• Innovation: Be at the forefront of legal tech advancements.
• Global Impact: Collaborate with diverse teams in an international and multicultural context.
• Career growth: Grow and develop within the future unicorn of legal tech.
• Stimulating workplace: Experience the positive Happy at Work environment.

About the Role:

The Project Manager will be responsible for overseeing the successful planning and delivery of projects. He will collaborate closely with cross-functional teams including developers and stakeholders to ensure projects are completed on time and meet the highest quality standards.

Responsibilities:

• Consult and prescribe optimal structure and use cases per each customer.
• Provide advice and training to new and existing customers.
• Collaborate in the creation of documentation to help scale onboarding efforts.
• Identify potential risks and develop mitigation strategies to ensure successful project delivery. Proactively address issues and obstacles that may impact project timelines or quality.
• Monitor project progress against established timelines and budgets. Prepare regular status reports and presentations for stakeholders highlighting key achievements, challenges, and milestones.
• Nurture customer relationships and share best practices and experience with the CS Global team.
• Identify opportunities for process improvement and optimization within the project management framework. Drive initiatives to enhance efficiency, productivity, and collaboration across teams.
• Collaborate with the team and participate actively in ongoing initiatives and campaigns.
• Support the activities of the department.

Requirements:

• Proven experience managing SaaS projects from initiation to completion (3 to 5 years of experience).
• English, Arabic, French speaker (German is a plus).
• Availability to travel to GCC, Africa, Morocco (1 to 2 trips/semester).
• Strong understanding of project management methodologies, tools, and best practices.
• Excellent communication, leadership, and interpersonal skills.
• PMP or other project management certifications are a plus.

Why join us:

• Location: Dubai
• Joining a fast-growing company in an international environment (offices in France, Italy, Spain, Canada, Germany, Dubai, and Mexico City).
• 25 Nationalities: cosmopolitan & multicultural mindset.
• Our people matter; work-life balance is important at DiliTrust.
• Key moment to join DiliTrust in terms of growth and opportunities.

Our values:

At DiliTrust, our values guide everything we do. Trust is our foundation, ensuring transparency and integrity in every action.
We promote inclusion, fostering a culture of empathy, diversity, and belonging where everyone's voice is valued.
We foster a hands-on spirit, encouraging initiative, resilience, and action-oriented thinking to meet challenges.
We strive for excellence, constantly pushing boundaries to drive innovation and demonstrating generosity in all our endeavors.
Above all, we succeed as a team united by a common goal: collaboration.

Recruitment process:

• HR interview
• Hiring Manager interview (on-site)
• Chief Of CS interview

Required Experience:

Unclear Seniority

Manager - Client Onboarding at Standard Chartered.

• Review accounts against all set internal standards for Client Due Diligence (CDD).
• Check the quality of Static Information and Source of Wealth against standards for Account Opening, Maintenance and Trigger review.
• Review other Due Diligence requirements such as adverse media findings, sanctions links, and tax red flags.
• Determine and advise the frontline if additional searches are needed to supplement those already done for Account Opening.
• Advise on Private Banking CDD policy and procedures and applicable local laws and regulations.
• Advise on and escalate higher risk relationships and reputation risks arising from CDD to Compliance or Local Client Committee (LCC).
• Consult with functional experts (e.g., Legal, Compliance, Financial Crime Compliance) as needed.
• Contribute to the implementation and controls for daily processes and assist with updating procedures.
• Leverage expertise and train the frontline to produce high-quality SOW and complete Account Opening Pack to avoid rework and aid faster turnaround time.
• Comply with agreed Turn Around Times for assigned activities as detailed in the Document Operating Instructions and SLAs.
• Promote continuous improvement by flagging procedural issues and proposing improvements.
• Provide a final recommendation to proceed/not proceed on accounts submitted for Account Opening or Account Maintenance.

• KYC/CDD Account Opening, Maintenance and Trigger Review.

• Lead by example, fostering the appropriate culture and values; collaborate with risk and control partners.

• Execute identification, assessment, monitoring, control and mitigation of financial crime risk, sanctions risk and reputational risks to the Group.

• Display exemplary conduct and adhere to the Group's Values and Code of Conduct.
• Ensure compliance with all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve outcomes in the Bank's Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
• Identify, escalate, mitigate and resolve risk, conduct and compliance matters in collaboration with the appropriate stakeholders.

• Risk assessment
• CDD
• AML/KYC
• MS Office
• Arabic language skills

• Proficiency in Arabic required
• Knowledge of regulatory requirements relating to CDD/AML and internal procedures
• Relevant experience in AML/KYC and/or client onboarding in banking/financial services, focusing on private banking clients
• Compliance knowledge applicable to Financial Services, including relevant professional certification in AML/CFT
• Excellent verbal, presentation and written communication skills
• Ability to think globally, multi-task, and maintain high integrity and professionalism
• High attention to detail

We're an international bank focused on making a positive difference for clients, communities and colleagues. We value diversity and inclusion and are committed to ethical conduct and high standards of governance.

• Competitive salary and benefits aligned with our Fair Pay Charter.
• Core benefits including retirement savings, medical and life insurance, with flexible options.
• Paid time off, parental/maternity leave, sabbatical and volunteering leave, with minimum global standards for annual and public holidays.
• Flexible working options based on location.
• Wellbeing support, development opportunities, and access to learning resources.
• Inclusive, values-driven culture supporting personal and professional growth.

We are seeking a seasoned professional to lead our client onboarding process. As a critical member of our team, you will be responsible for ensuring a smooth and successful adoption of our ESG data management platform.

Based in Dubai, you will oversee the onboarding process from Saudi Arabia before continuing work from Dubai. This is a unique opportunity to shape the success of one of our largest client partnerships.

Your primary responsibilities include end-to-end onboarding, coordinating across teams, and ensuring a timely launch for every client. If you thrive in fast-paced environments and love making customers successful, we want to hear from you.

Your key areas of focus include:

• Collaborating with stakeholders to define success metrics
• Operating with a 'one team' mentality to drive project delivery
• Building strategic relationships to drive platform engagement
• Managing projects with precision to ensure seamless onboarding
• Showcasing impact through regular reporting and analysis

We seek an individual with 3+ years of relevant work experience, a deep understanding of customer needs, and a passion for the ESG industry. Additionally, strong communication skills, the ability to prioritize work independently, and a track record of excellence are essential qualities for this role.

This is an exciting opportunity to join a dynamic early-stage company advancing its purpose of contributing to sustainability through empowering companies to make better decisions and disclosures with our ESG data management software.

Manage the onboarding process for new business clients, ensuring all documentation and compliance requirements are met for payment gateway integration. Serve as the primary point of contact for clients throughout onboarding and coordinate technical onboarding activities with Pay10's development and operations teams.

• Manage the onboarding process for new business clients, ensuring all documentation and compliance requirements are met for payment gateway integration.
• Review and verify the completeness of onboarding documentation, including KYC, AML, and PCI-DSS compliance materials.
• Serve as the primary point of contact for clients throughout the onboarding process, addressing any queries related to the payment gateway integration.
• Coordinate technical onboarding activities such as API integrations, platform setups, and configuration with Pay10's development and operations teams.
• Ensure timely and accurate communication with clients regarding the status of their onboarding, resolving any issues that may arise.
• Maintain organized and accurate records of all onboarding activities within the company's CRM system and ensure proper documentation storage for audit purposes.
• Collaborate with the compliance and legal teams to stay updated on regulations affecting onboarding, payments and ensuring processes remain aligned with the latest industry standards.
• Proactively identify areas of improvement in the onboarding process, focusing on streamlining procedures to enhance client experience.
• Generate and present regular reports on onboarding progress, key challenges, and performance metrics to stakeholders.

• Technical Skills :
  • Proficiency in using CRM systems and onboarding tools.
  • Familiarity with API integration and technical troubleshooting.
  • Knowledge of payment gateways, merchant systems, and financial software solutions.
• Soft Skills :
  • Strong written and verbal communication skills, capable of explaining complex processes clearly and concisely to non-technical audiences.
  • Proven ability to manage multiple stakeholders and maintain clear communication across departments.
• Organizational Skills :
  • Excellent time management and multitasking skills, with the ability to handle multiple onboarding projects simultaneously.
  • Problem-Solving Skills : Ability to identify challenges during onboarding and devise efficient solutions to address them promptly.
  • Attention to Detail : Strong focus on accuracy in document processing, data entry, and compliance verification.
  • Customer Service : Experience in customer-facing roles, with a focus on delivering positive customer outcomes and building relationships with merchants.
Experience
• 2-4 years of experience in merchant onboarding, operations, or customer service within the fintech, payments, banking, or financial services industry.
• Previous experience with regulatory compliance (KYC, AML, PCI-DSS) and risk management in a fintech environment is a strong advantage.
• Certifications: Any relevant certifications in fintech, compliance, or project management (e.g., AML certification, PMP) are an advantage.
• Software Skills: Experience with project management tools (e.g. Jira) and fintech-specific platforms (e.g., payment processors, financial CRMs).
• Industry Knowledge: Familiarity with trends and challenges in the fintech industry, including emerging technologies, regulatory changes, and payment innovations.
• Bachelor's degree in business administration, Finance, Information Technology, or related Field.
Preferred Domain Knowledge
• Fintech Experience : Prior exposure to fintech or financial services is highly desirable, as this role involves understanding the complexities and compliance requirements specific to industry.
Senioridad level
• Not Applicable
Employment type
• Full-time
Job function
• Other

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We are committed to delivering exceptional client service and ensuring compliance in all our interactions.

As a Client Service Associate in the Corporate Investment Banks Know Your Customer (KYC) team, you will play a crucial role in safeguarding our reputation and financial assets. You will be responsible for building strong relationships with clients, managing expectations, and providing timely updates.

You will work closely with internal partners to ensure seamless client onboarding, prioritize active requests, and provide status updates. This includes managing the KYC book of work, identifying challenges, and eliminating roadblocks. Additionally, you will work with Front Office teams to obtain supporting evidence for KYC due diligence and ensure accurate, complete, and compliant client information.

Your workload and priorities will require effective time management and organizational skills, as well as proactive and flexible approach to workload and team targets. You will also be responsible for staying updated on process changes and communicating impacts to business partners.

This is an excellent opportunity to develop your skills and expertise in client onboarding, risk management, and compliance. If you have a passion for delivering exceptional client service and are eager to take on new challenges, we encourage you to apply.

• Minimum 4 years of experience in international banking, specifically in KYC operations.
• Strong written and oral communication skills, including conflict resolution experience.
• Resilient interpersonal skills, with influence and negotiation experience.
• Client-focused mindset, with attention to detail and organizational skills.
• Full proficiency in English language.

• Flexible working arrangements.
• Ongoing training and development opportunities.
• Collaborative and dynamic work environment.

This role is designed for a detail-oriented and organized individual who can effectively manage the onboarding process of new employees within our organization.

The ideal candidate will have strong knowledge of UAE labor laws, internal company policies, and procedures. They will be responsible for ensuring a smooth transition of new hires into our team by processing government formalities, coordinating corporate induction, and maintaining data integrity within HR systems.

We are seeking a highly motivated and customer-focused professional to join our team as a UAE National HR Analyst. If you have excellent problem-solving skills, excellent communication skills, and a strong attention to detail, we encourage you to apply for this challenging and rewarding opportunity.

Key Responsibilities:

• Onboarding Process Management: Coordinate and communicate with new joiners to ensure a seamless onboarding experience.
• Government Formalities: Process necessary documents for government formalities in compliance with UAE labor laws.
• Corporate Induction: Coordinate joining formalities, including hotel bookings and e-ticket arrangements, to facilitate a smooth corporate induction process.
• Data Integrity: Maintain confidentiality and accuracy in SAP entries, ensuring data integrity within HR systems.
• Customer Service: Focus on delivering exceptional customer service and collaboration, ensuring stakeholder satisfaction through surveys and feedback.

Required Skills and Qualifications:

• Problem-Solving Skills: Demonstrate strong problem-solving and troubleshooting skills to address onboarding-related queries and issues.
• Communication Skills: Possess excellent communication skills, with Arabic language proficiency being a plus, to effectively interact with new joiners and stakeholders.
• Attention to Detail: Show a strong attention to detail and ability to work in a fast-paced environment, ensuring accurate and timely completion of tasks.

Benefits:

• Opportunity to work in a dynamic and growing organization.
• Chance to develop your skills and expertise in HR analytics.
• Collaborative and supportive team environment.

Others:

• Professional development opportunities.
• Competitive salary and benefits package.

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Area of interest: Private Banking & Wealth Management

• Key responsibility is to perform client acceptance reviews which is inclusive of, but not limited to; name screening, CDD and KYC checks, risk profile assessment of prospects, trigger review management etc. for Private Banking Onboarding.

• Review accounts against all set internal standards for Client Due Diligence
• Check on the quality of the Static Information and Source of Wealth if it meets all set standards for Account Opening, Maintenance and Trigger review.
• Review the other Due Diligence requirements such as adverse media findings, Sanctions link, Tax red flags etc.
• Determine and advise the frontline if other searches are needed to supplement those already done for Account Opening.
• Advise on Private Banking CDD policy and procedures and applicable local laws and regulations
• Advise on and escalate higher risk relationships and reputation risks arising from CDD to Compliance or Local Client Committee (LCC)
• Consultation with functional experts (i.e. Legal, Compliance, Financial Crime compliance) as needed
• Contribute to the implementation and controls for daily processes and assist with the update of procedures
• Leverage on expertise and train the frontline in order to produce high quality SOW and complete Account Opening Pack to avoid reworks and to aid in faster turnaround time.
• Comply to agreed Turn Around Times for assigned activities as detailed in the Document Operating Instructions and the Service Level Agreements
• Promote the spirit of continuous improvement by flagging any procedural issues that impact delivery of responsibilities with suggestions improvements and work around.
• Provide a final recommendation to proceed/not proceed on accounts submitted for Account Opening or Account Maintenance.

Processes

• KYC/CDD Account Opening, Maintenance and Trigger Review

• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners
• Execution responsibility for identifying, assessing, monitoring, controlling and mitigating financial crime risk, sanctions risk and reputational risks to the Group. Also, an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank's Conduct Principles: (Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.)
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

• Proficiency in Arabic required
• Adequate knowledge and understanding of regulatory requirements relating to CDD/AML and internal procedures
• Relevant experience in AML/KYC and/or client onboarding, from banking and/or financial services sector with a focus on private banking clients, including corporate
• Compliance knowledge applicable to the Financial Services industry, including relevant professional certification on AML/CFT
• Excellent verbal, presentation and written communication skills
• Ability to think globally / see the overall picture and multi-task
• High level of integrity and professionalism
• High attention to detail

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle , continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together , we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation , one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

As a key member of our team, you will be responsible for the end-to-end process of training and activating new vendors. This role requires exceptional communication skills, organizational expertise, and attention to detail.

• Vendor Onboarding Specialist

The ideal candidate will have a proven track record in vendor onboarding, with excellent communication and interpersonal skills. They will be able to manage multiple tasks simultaneously, prioritize deadlines, and work effectively in a fast-paced environment.

1. Manage Vendor Onboarding Process
2. Deliver Comprehensive Training
3. Ensure Compliance
4. Maintain Accurate Data
5. Collaborate with Internal Teams
6. Resolve Blockers
7. Improve Onboarding Workflows

• Bachelor’s Degree
• Proven Experience in Vendor Onboarding
• Fluent English and Arabic
• Strong Communication Skills
• Excellent Organizational Skills
• Attention to Detail
• Team Cooperation Skills

We offer full-time employment with opportunities for growth and development. This entry-level position requires strong teamwork and communication skills.

This role is an excellent opportunity for individuals who are passionate about building positive relationships with vendors and contributing to the success of our organization.