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Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role

The Customer Service Specialist is responsible for providing exceptional customer service and support to ensure a seamless shopping experience for our customers. This role involves handling customer complaints, supervising daily department operations, coaching the team, and maintaining high standards in both customer service and visual merchandising. Additionally, the Customer Service Specialist will manage specialized services such as Bra Fit, Suit Fit, and Barista services, and will oversee cash handling processes.

What you will do

Customer Service and Complaint Resolution

• Provide professional and efficient customer service by addressing inquiries and resolving complaints in a timely and effective manner.
• Act as the first point of contact for escalated customer concerns, ensuring that all issues are resolved to the customer’s satisfaction.
• Maintain a calm and positive attitude when handling difficult situations, demonstrating empathy and professionalism.

Supervise Daily Operations

• Collaborate with the Duty Manager to oversee daily department tasks.
• Coach and support the customer service team to meet performance goals.
• Ensure displays meet the company’s visual merchandising guidelines.
• Regularly check the store’s appearance to maintain high standards.
• Count and balance cash floats at the start and end of the day.
• Follow company policies to ensure accurate cash transactions.

Specialized Services Management

• Oversee services like Bra Fit, Suit Fit, and Barista to meet customer needs.
• Promote and ensure high-quality service in these specialized areas.

Required Skills to be successful

• Issue resolution techniques problems efficiently.
• Response accuracy and clarity
• Compliance awareness
• Process improvement awareness enhancements.
• Basic troubleshooting.
• Professional communication tools us

What equips you for the role

Minimum Qualification and Knowledge

Education : High School or Diploma equivalent

• Minimum of three years in experience in a similar role preferably from a Retail industry.
• Customer Service Experience: Proven experience in customer service and problem-solving.
• Team Leadership: Ability to supervise and motivate a team effectively.
• Attention to Detail: Maintain high standards in visual merchandising and operations.
• Cash Handling Proficiency: Experience in managing cash floats and financial procedures.
• Specialized Service Knowledge: Familiarity with services like Bra Fit or Suit Fit.
• Strong Communication: Excellent verbal and written communication skills.

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

About the role

The Small and Medium Business (SMB) Account Executive is responsible for supporting the Key Account Managers in developing and executing reporting for a large portfolio of accounts, executing data clean-up to ensure efficient reporting of the internal systems. The Account Executive will support the Team Lead with internal weekly, monthly, and quarterly reporting by gathering and working with data, including any projects, sprints, and campaigns.

What you'll be doing:

• Independently and proactively diagnose, resolve, and report on key performance KPIs of the assigned account portfolio

• Lead actions to improve the performance of partners, supported by the broader team

• Directly manage partners on a case-by-case basis to unlock critical value improvement

Requirements:

• BSc/BA in business or a related field is preferred

• Previous account management experience is preferred

• Self-starter capable of driving yourself to your targets every month

• A fantastic communicator with a "get it done" mindset, well-organized, and efficient

• Fluency in English; Arabic is a plus

Why Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Workplace & Benefits

At Deliveroo, we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific; please ask your recruiter for more information.

Diversity

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

We are committed to diversity, equity, and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.

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Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the Role:

You will play a vital role in overseeing the performance of customer care channels, ensuring seamless operations and an exceptional customer experience across multiple brands. This role requires strong coordination with various teams to drive improvements and support innovative projects.

What You Will Do:

• Channel Performance Oversight
  Monitor daily operations across Voice, Email channels, ensuring SLAs and KPIs are met for all supported brands and markets.
• Customer Journey Management
  Identify pain points and recommend improvements across the customer lifecycle based on data and feedback that can be found on C4C
• Voice of Customer (VOC) Reporting & support
  Regularly analyze Medallia VOC insights to identify trends, escalate red flags, and recommend corrective actions on Customer Care. Support in coordination of VOC system.
• Cross-functional Coordination
  Collaborate with IT, CRM, Brand, and Contact Centre teams to support campaigns, product launches, and system rollouts.
• Escalation Handling
  Act as a point of contact for critical customer issues requiring multi-team involvement, ensuring timely and satisfactory resolutions.
• Process & SOP Development
  Support the creation and continuous improvement of SOPs, escalation matrices, and training documentation for frontline teams.
• Performance Reporting
  Prepare weekly, monthly, and quarterly reports with actionable insights for Retail brands.
• Project Support & Innovation Contribute to automation, AI, and cost-efficiency projects such as VoiceBot implementation, self-service enhancements, and CRM campaign support.
• Vendor Management Support
  Coordinate with Contact Centre partners to align on performance targets, share updates, and monitor operational health.

What You Will Need

• Experience in customer care or contact centre operations with a focus on multi-channel performance management.
• Strong analytical skills with the ability to leverage customer feedback and operational data to drive improvements.
• Excellent communication and stakeholder management skills to work effectively across teams and with external vendors.
• Familiarity with VOC tools like Medallia, CRM systems, and process documentation is preferred.

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

INSPIRE | EXHILARATE | DELIGHT

For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear. Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer. Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work. To keep the innovation journey going, the Group has set up “The Greenhouse”, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.

What you'll be doing

AtChalhoub we express the exceptional!As aFashion Consultant you will beresponsible for achieving individual and collective sales targets while deliveringexceptionalGuest Experience; and ensuring support in the implementation of CRM, CX and other keycustomer and peopleinitiativesin-store.

• You will collect data on customer behaviour, top sellers, slow movers which will be key input for business reviews
• Drive client relationships within an omni-channel approach
• Provide pre-buying feedback on products
• Drive eNPS through people experience initiatives and culture
• Ensure adherence to VM guidelines and Standard operating procedures (SOPs)
• Ensure click and collect are conducted within SLAs (Service-level agreement)
• Ensure customer data is properly captured in adherence to marketing team requirements
• Promote loyalty program (MUSE) and stay up-to-date with app offerings etc.
• Support with in-store marketing events and activations
• Keep abreast of all brand social media activitiesand campaigns
• Drive sell-throughs within the store
• Support in-store CX initiatives
• Provide input to what ’s working well /what’s not working well within the store

What you'll need to succeed

• Strong Englishcommunication skills
• 2+ years experience in Luxury Retail
• Experience with clientelling and building long-term relationships with customers
• Experience supporting leadership: morning briefings, KPI management

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.

The employer is a well-established retail company known for its commitment to innovation and excellence in customer experience. As a large organisation, they are dedicated to enhancing their digital presence and fostering a results-driven environment.

• Develop and execute digital marketing campaigns to drive traffic and conversions on e-commerce platforms.
• Oversee the day-to-day operations of the company's e-commerce website, ensuring optimal functionality and user experience.
• Analyse online sales performance and provide actionable insights to improve revenue streams.
• Collaborate with cross-functional teams to align marketing strategies with business objectives.
• Manage and optimise paid advertising campaigns across various digital channels.
• Ensure SEO best practices are implemented to improve organic search rankings.
• Monitor industry trends to identify new opportunities for growth and innovation.
• Track and report on key performance metrics to measure the success of digital initiatives.

A successful Digital Marketing & E-commerce Manager should have:

• A degree in Marketing, Business, or a related field.
• Proven experience in managing e-commerce platforms within the retail industry.
• Strong knowledge of digital marketing tools and platforms, including SEO, SEM, and social media advertising.
• Excellent analytical skills to interpret data and drive decision-making.
• Experience in optimising user experience on digital platforms.
• The ability to manage multiple projects and meet deadlines effectively.
• Strong communication and collaboration skills to work with diverse teams.

INSPIRE | EXHILARATE | DELIGHT

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work certification in several markets.

Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.

What you'll be doing

Our Category Manager based in the UAE would look after Faces regionally and is responsible for defining and driving the “offer” and purchasing strategy for different product categories and brands. The Category Manager is also responsible for defining the action plan for the categories, merchandising, promotional activities, prices, and negotiations.

Key Responsibilities

• Develop the business plan of the category in line with the strategic objectives of Faces.
• Formulate and communicate the category performance objectives and continuously monitor progress and alignment toward strategic objectives.
• Negotiate annual commercial agreements and the commercialization of advertising spaces with the brands.
• Takes ownership of gross margins & drives an optimal category mix to influence growth.
• Benchmark current performance vs. the competition and the peer market
• Create different tools to improve the categories’ performance
• Handle the production of the annual calendar for the brands promotions, launches, etc.
• Assess the requirements and coordinate with relevant internal/external stakeholders (Marketing, Visual Merchandising, Suppliers, Category Managers and Logistics)
• Negotiate with suppliers for the stock returns (discontinued and slow movers)
• Analyses and helps interpret trends pertaining to the market, competitors, customers & partners, and uses.
• Assists in building a competitive assortment, keeping in mind market and competition trends
• Focus on core categories and new categories/ brands to work on a holistic assortment.
• Works closely with internal functions like a supply chain for inventory management & managing the buying budget, marketing for the promotional calendar, sales operations for driving key initiatives/novelties and e-commerce team in ensuring that the assortment is in line with offline to drive omnichannel retailing.
• Drives team to maximize additional income for the organization through initiatives like space selling (animation)
• Ensures that the commercial teams drive new launches, new categories or new brands/ initiatives successfully.
• Addresses commercial escalations both internal and external.
• Assortment and Lifecycle Management (depending on defined KPIs)
• Store Profitability
• Listing and De-Listing decisions
• Development, Sourcing, and Implementation of new Assortment Concepts, Trends, and Brands.
• Competitive Benchmarking
• Supplier Management & Negotiations
• Purchasing Meetings and first-order responsibilities
• Limit (OTB) and Inventory (shared responsibility w/ supply chain)
• COOP, JBP Negotiation
• Build and negotiate an activation plan for the Category
• Intersection cross-department to Marketing, E-Com, Finance, Logistics, Retail Teams
• Ongoing feedback and exchange with the Retail Team

What you’ll need to succeed

• A minimum of 5 years in a commercial role within the retail sector or a leadership role within category management.
• Demonstrated expertise in P&L management, showcasing the ability to drive financial performance and operational efficiency.
• Offline Beauty Retail category management experience is a must, however online experience is a plus.
• Adaptable and passionate about colour cosmetics market trends and brands.
• Proficiency in managing stakeholders and fostering partnerships, with a track record of successful business development.

What we can offer you

With us,you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employeediscounts.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.

Dubai, United Arab Emirates | Posted on 02/27/2025

The Retail Sales Executive will be responsible for activating and setting up mobile phones, laptops, and other devices in the stores. While performing this activity, the RSE needs to generate interest and upsell accessories and other services to customers to generate revenue.

Job Description:

• Number of devices unboxed, activated, and initial setup.
• Revenue generation by upselling screen protectors, gift cards, Microsoft Office, antivirus, and accessories.
• Installing Microsoft Office and antivirus on laptops and mobiles.
• Buyback of old devices from customers.
• Selling myTechbench (service package) to customers.
• Providing level 1 repair services for mobile and IT devices.
• Managing stocks allocated to the location.

Qualitative Requirements

Experience: 1-2 years working in stores either for sales or service.

Educational Qualification: 12th grade or higher.

Professional Certifications: Any technical qualifications are an added advantage.

Skills & Abilities:

• Interpersonal skills: Actively listens and speaks effectively and respectfully to others.
• Customer focus: Keeps the customer in mind while making decisions.
• Desire to learn: Seeks to acquire new knowledge to improve and develop.
• Detail orientation: Completes tasks accurately with an eye towards quality, processes, and procedures.
• Reliability: Completes tasks and achieves results with minimum oversight.

Role : Oversee the operations of Aztech retail stores, manage staff, and ensure sales targets are met.

Requirements : Retail management experience, leadership skills, and a customer-focused mindset.

Location : Dubai

Open Positions : 1

Job Category : Manager

Job Type : Full Time

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Business Development Manager (Retail) page is loaded Business Development Manager (Retail) Apply locations Dubai, United Arab Emirates time type Full time posted on Posted Today job requisition id 863486

At Franklin Templeton, we’re advancing our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic firm spans asset management, wealth management and fintech, offering many ways to help investors make progress toward their goals. Talented teams working around the globe bring expertise that’s both broad and unique. And our welcoming, respectful and inclusive culture provides opportunities to help you reach your potential while helping our clients reach theirs.

Come join us in delivering better outcomes for our clients around the world!

Franklin Templeton is looking for a Business Development Manager (Retail) based out of Dubai to focus on clients in Greece and Cyprus. This position will be an integral member of our Sales team at Franklin Templeton (FT). Together with the Head of Retail – GEM & Africa, you’ll execute the sales strategy to support and grow the business through financial intermediaries within Greece and Cyprus. You’ll develop a thorough understanding of FT products and processes to service the needs of Advisors by maintaining regular contact with them through one-on-one meetings, presentations, telephone, e-mail and conference calls. Ability to articulate organizational updates, investment processes, investment themes and global market events to the intermediaries/distributors. Also ensuring that all Advisors in the territory receive appropriate coverage through execution of the Sales Plan, regular team meetings to review progress and review of the Advisor database.

What are the ongoing responsibilities of this position?

• Achieve gross and net sales targets through distributors/intermediaries in Greece and Cyprus. Building relationships with existing clients across multiple distribution channels and platforms including regional banks, international banks, insurance companies, IFAs & identifying prospects

• Understand the client’s asset mix, key decision makers as well as business trends. Uncovering opportunities and positioning FT solutions appropriately. Proactively manage day to day client requests and coordinate with fund managers, analysts, and senior members on client requests

• Provide senior management with in-depth insights into key relationships across the region. This includes preparing briefing materials, maintaining updated relationship maps, and coordinating regular engagement meetings with senior stakeholders and C suite across our partners

• Follow our sales process and pursue a comprehensive sales coverage model for all assigned relationships. Ensuring effective infiltration & distribution of the product/service/offering through the appropriate channels

• Interact with clients to provide monthly reports on funds and ad hoc account updates with the support of the servicing team where required

• Provide market updates, presentations on products, and FT Academy training courses for our distributor, plan events and execute sales campaigns and dynamically involve clients on major initiatives (seminars, events, surveys)

• Be transparent & foster a positive work environment. Work well within a team environment. Active involvement in business planning, marketing strategy, and commercial negotiations

• Harness the expertise of our internal specialists (e.g. portfolio management, IPM’s, product, research, etc.) in client conversations. Attend internal PM calls and WBT trainings to enhance product/industry knowledge and personal development

• Liaise and coordinate with client servicing, marketing, legal, compliance, business administration group & RFP team for new & existing business

• Plan and successfully execute road shows across distributors in the region

What qualifications, skills and experience would help someone to be successful?

• Bachelor’s degree, preferably in a finance related discipline. MBA, CFA, CAIA will be beneficial

• At least 10 years of relevant work experience in asset management/sales

• Strong knowledge of financial products & global macro environment

• Greek speaker is required with excellent English; Dubai based with the flexibility to travel periodically to assigned territory and our regional office

• Possess excellent communication and presentation skills; ability to interact across all levels, foster and strengthen successful relationships with stakeholders

• Ability to analyze, understand & monitor the developments in the asset management industry

• Results driven, works through obstacles and maintains accountability

• Works with integrity, manages deliverables well and acts as a company advocate

#MID_SENIOR_LEVEL

Our culture is shaped by the variety of perspectives and experiences brought by talent from around the world. Regardless of your interests, lifestyle, or background, there’s a place for you at Franklin Templeton. We provide employees with the tools, resources, and learning opportunities to help them excel in their career and personal life.

Hear more from our employees

By joining us, you will become part of a culture that focuses on employee well-being and provides multidimensional support for a positive and healthy lifestyle. We understand that benefits are at the core of employee well-being and may vary depending on individual needs. Whether you need support for maintaining your physical and mental health, saving for life’s adventures, taking care of your family members, or making a positive impact in your community, we aim to have them covered.

Learn more about the wide range of benefits we offer at Franklin Templeton

We are committed to fostering a respectful, safe and inclusive environment for all applicants and existing employees. We evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other status protected by federal, state or local law, ordinance or regulation.

If you believe that you need an accommodation or adjustment to search for or apply for one of our positions, please send an email to . In your email, please include the accommodation or adjustment you are requesting, the job title, and the job number you are applying for. It may take up to three business days to receive a response to your request. Please note that only accommodation requests will receive a response.