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Join to apply for the Assistant Store Manager role at Majid Al Futtaim

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BUSINESS INTRODUCTION

Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.

JOB TITLE

Assistant Store Manager | Majid Al Futtaim LifeStyle | Operations

ROLE SUMMARY

The Store Manager is responsible for achievement of sales targets, managing and developing the store teams in order to maximize profitability, maintain brand and Company image, ensure operational compliance and offer an excellent customer experience. The role is fully accountable for the daily operations of the store and its workforce in line with the overall business objectives at Majid Al Futtaim Lifestyle.

ROLE PROFILE

• Ensure that the highest levels of customer service are delivered by the entire store team at all times.
• Create innovative approaches to attract new customers, expand store traffic, and enhance profitability.
• Track brand performance, reviewing stock levels and monitoring best sellers and slow-moving stock in order to generate ideas and action plans to increase overall sales.
• Overall accountability for compliance of subordinates with established company policies, procedures and standards, including, but not limited to, keeping of funds and properties, personnel practices, security, sales and record keeping procedures
• Coach, train and mentor the store teams to enhance customer service levels through brand/product knowledge and overall understanding of retail.
• Ensure all Company Health & Safety, Security and Compliance policies are adhered to, raising any concerns to the Excellence and Compliance team in a timely manner.
• Plan, organize and execute in-store processes including cash intake and cash handling, stockroom and stock-take administration management.
• Provide critical analytical feedback to the Operations, Buying and Planning Departments in relation to product, ranging, pricing, competitive activities and opportunities.

REQUIREMENTS

• 4 – 5 years' industry experience with Managerial Background experience
• A proven record of maximizing business performance
• Good understanding of main customer segments and helps team to understand them.
• Identifies critical paths and proactively convenes the right stakeholder to ensure timely decisions are made.
• Makes hard decisions, knows when to make a call versus delegating upwards

WHAT WE OFFER

• At Majid Al Futtaim, we're on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We're proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Management
• Industries Retail

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The role of a Store Manager involves overseeing the daily operations of a retail store, driving sales growth, and ensuring exceptional customer service.

The ideal candidate will have a strong understanding of retail operations, excellent leadership skills, and the ability to motivate and coach a team to achieve sales targets.

Key responsibilities include:

• Developing and implementing effective sales strategies to drive revenue growth
• Maintaining high standards of customer service and ensuring a positive shopping experience
• Managing and coaching a team to achieve sales targets and improve operational efficiency
• Overseeing inventory management, including stock levels, ordering, and receiving
• Ensuring compliance with company policies and procedures

To be successful in this role, you will need:

• A degree in Business Administration or a related field
• Minimum 3 years' experience in a retail management role
• Excellent communication and leadership skills
• Ability to work under pressure and meet deadlines
• Knowledge of inventory management systems and processes

This is an exciting opportunity for a motivated and results-driven individual to join our team as a Store Manager.

The successful candidate will receive a competitive salary, bonus structure, and comprehensive benefits package.

We offer a dynamic and supportive work environment, opportunities for career development, and a chance to make a real difference in the retail industry.

As a visual retail specialist, you will be responsible for ensuring the in-store experience is aligned with our brand identity. This includes designing and implementing effective display solutions to drive sales. Your key responsibilities will include:

1. Developing and executing store layouts and visual displays that showcase our products.
2. Maintaining brand consistency across all store locations.
3. Collaborating with cross-functional teams to implement projects and daily operations.
4. Supporting the commercial calendar by planning and implementing promotions and events.
5. Fostering sustainable practices by developing cost-effective and environmentally friendly display solutions.

To succeed in this role, you will need to possess the following skills and qualifications:

1. Strong visual merchandising and design skills, with the ability to communicate effectively with internal stakeholders.
2. Attention to detail and a keen eye for aesthetics.
3. Proven time management skills, with the ability to prioritize tasks and meet deadlines.
4. A customer-focused attitude, with a strong understanding of our target market.
5. Excellent leadership and teamwork skills, with the ability to motivate and inspire others.

You should have a minimum of 3-5 years of experience in retail interior design or visual merchandising. If you are passionate about delivering exceptional customer experiences and driving business results, we encourage you to apply.

Join to apply for the Assistant Store Manager role at Majid Al Futtaim

Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.

Assistant Store Manager | Majid Al Futtaim Lifestyle | Operations

The Store Manager is responsible for achievement of sales targets, managing and developing the store teams in order to maximize profitability, maintain brand and Company image, ensure operational compliance and offer an excellent customer experience. The role is fully accountable for the daily operations of the store and its workforce in line with the overall business objectives at Majid Al Futtaim Lifestyle.

• Ensure that the highest levels of customer service are delivered by the entire store team at all times.
• Create innovative approaches to attract new customers, expand store traffic, and enhance profitability.
• Track brand performance, reviewing stock levels and monitoring best sellers and slow-moving stock in order to generate ideas and action plans to increase overall sales.
• Overall accountability for compliance of subordinates with established company policies, procedures and standards, including, but not limited to, keeping of funds and properties, personnel practices, security, sales and record keeping procedures
• Coach, train and mentor the store teams to enhance customer service levels through brand/product knowledge and overall understanding of retail.
• Ensure all Company Health & Safety, Security and Compliance policies are adhered to, raising any concerns to the Excellence and Compliance team in a timely manner.
• Plan, organize and execute in-store processes including cash intake and cash handling, stockroom and stock-take administration management.
• Provide critical analytical feedback to the Operations, Buying and Planning Departments in relation to product, ranging, pricing, competitive activities and opportunities.

• 4 – 5 years' industry experience with Managerial Background experience
• A proven record of maximizing business performance
• Good understanding of main customer segments and helps team to understand them.
• Identifies critical paths and proactively convenes the right stakeholder to ensure timely decisions are made.
• Makes hard decisions, knows when to make a call versus delegating upwards

• At Majid Al Futtaim, we're on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We're proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.

• Mid-Senior level

• Full-time

• Management
• Retail

This position plays a crucial role in driving the visual appeal of retail stores and their merchandise, contributing to successful advertising, marketing, and sales efforts.

• The successful candidate will be responsible for designing and developing visually appealing store displays that capture customer attention and drive sales.
• They will work closely with cross-functional teams to ensure alignment with business objectives and brand standards.

Key Skills:

Strong visual merchandising skills, excellent communication and collaboration abilities, and a keen eye for detail are essential for success in this role. The ideal candidate will also have a solid understanding of retail operations, market trends, and consumer behavior.

What We Offer:

In return for your expertise and dedication, we offer a competitive compensation package, opportunities for professional growth and development, and a dynamic work environment that fosters creativity and innovation.

About Us:

We are a leading retail organization dedicated to delivering exceptional customer experiences and driving business results through strategic visual merchandising initiatives.

The ideal candidate will possess extensive experience in luxury retail management, with a proven track record of driving sales growth and fostering a positive team environment.

This is a dynamic role that requires strong leadership skills, excellent communication abilities, and a passion for delivering exceptional customer experiences.

• Core Responsibilities:
• Leadership and Team Management:
• Lead by example and embody the brand's values through daily interactions with customers and team members.
• Define, execute, and monitor store action plans to achieve sales targets and key performance indicators (KPIs).
• Build and maintain a strong customer database to drive loyalty and future sales opportunities.
• Stay ahead of industry trends, products, and competitors, providing valuable insights to relevant stakeholders.
• Customer Experience:
• Foster an omnichannel mindset among the team, promoting seamless interactions across physical and digital touchpoints.
• Recruit new clients and convert them into loyal customers by delivering exceptional experiences and nurturing relationships.
• Operational Excellence:
• Ensure all sales and operational policies are followed and maintained, with a focus on e-commerce order preparation and processing.
• Utilize available technology tools to enhance customer experiences and support team development.
• Implement operating standards for stock replenishment, display organization, and compliance with regulatory guidelines.
• Optimize floor coverage based on historical traffic data and anticipate peak hours.

Requirements:

• 3-5 years of experience in luxury fashion or beauty retail management.
• Proven track record of achieving sales targets and managing profit and loss responsibilities.
• Experience leading, training, and developing teams of 5 or more employees.
• Previous responsibility for inventory control, merchandising, and store operations.

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Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A"rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role: The Assistant Store Manager (ASM) is responsible for assisting the store manager in planning, controlling, and directing their store team to achieve highest level of customer service standards and in-store execution to deliver sustainable sales and profitable targets . ASM requires strong communication, interpersonal abilities to inspire exemplary customer service and analyze sales data to meet business targets.

What you will do:

• Leads, evaluates, and guides sales performance at store level, suggesting strategies to meet sales targets.
• Facilitates monthly category sales meetings, updating staff on performance and suggesting improvement plans.
• Executes strategies, ensuring full program implementation for exclusive products to meet sales goals, providing feedback on promotional effectiveness.
• Initiates expense optimization plans and recommends measures to control store expenses.
• Maintains shrinkage below tolerance levels by monitoring retail standards daily.
• Compliance (store level) Drives, monitors and reviews sales performance & recommends action plans to deliver agreed sales budget performance & recommends action plans to deliver agreed sales budget.

Commercial

• Oversees display implementation and timely restocking, ensuring availability.
• Manages accurate inventory adjustments (GAP, Cycle Counts), adhering to service standards.
• Ensures customer satisfaction surpasses expectations, handling queries and complaints professionally.
• Promotes loyalty programs, driving transaction participation.
• Implements selling techniques to achieve conversion rates, communicates promotions regularly.
• Validates proper execution of promotional activities and store initiatives.

Process

• Support store manager with trying to keep the policies, brand standards, grooming guidelines and internal control procedures are communicated and implemented as per SOP.
• Assisting store manager with Demonstrating strong analytical skills and understanding of the system and reporting
• Support store manager with Monitoring store controllable expenses, supervise loss, asset protection and risk management and be accountable for inventory management
• Liaising with mall management, store documentation as appropriate (daily reports, banking, refunds, exchanges, etc)

People

• Assisting with Planning and monitoring Personal Development Plans In role development interventions.
• Reviews and discusses performance appraisal and personal plans of direct reports.
• Implements action plans for employee engagements

What you will need:

• Min 2+ years of experience in retail and team management in the beauty sector
• Good knowledge of the beauty industry and trends Retail operational skills (stock, VM, systems, cash…)
• Customer service and results oriented
• Excellent relationship skills
• Integrity and trust; dealing with ambiguity
• Proactive with good team spirit and able to take initiatives

We're here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click "apply": Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

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• Must have a deep understanding of current AI, e-commerce, retail, and industry trends to align with our 100% digital company direction.
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