868 Order Taking jobs in Dubai

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Job Requisition ID: R7185

The Sales Support role is integral to maintaining smooth operations and ensuring client satisfaction within the sales team. This position involves providing exceptional support to clients and Account Managers, managing projects efficiently, and overseeing order management processes. The ideal candidate will possess strong communication and organizational skills, attention to detail, and the ability to work collaboratively across various internal divisions.

• Education: University degree.
• Experience: Minimum of 5+ years in a sales support or customer service role, preferably within the fragrance or cosmetics industry.
• Technical Skills: Proficiency in Microsoft Office Suite and other relevant software. Familiarity with SAP.
• Language Skills: Excellent verbal and written communication skills in English; additional languages are a plus.
• Financial Skills: Quotes, pricing, budgeting, and forecasting processes.

Communication

• Client and Account Manager Support: Provide exceptional support to clients and Account Managers, maintaining harmonious working relationships.
• Email Management: Respond to internal and external emails promptly, forwarding them to Account Managers as needed.
• Internal Liaison: Collaborate with various internal divisions and utilize different systems to complete daily tasks.
• Work Tracking: Maintain well-organized work tracking files.
• Complaint Handling: Handle and escalate customer complaints to the respective division with a clear and accurate overview.
• Reporting: Provide precise reports to Account Managers when needed, such as order status, projects, sampling, etc.

Project Management

• Project Loading: Load projects into company software based on Account Manager briefs. Tasks include purchasing project-related benchmarks, supporting evaluators on shipping samples to other Creative Centers, updating projects as per Account Manager instructions, requesting bases for line extensions, registering commercial wins, and adding team members.
• Sample Requests: Load sample requests through SAP following evaluator submissions.
• Price Letters: Create price letters.
• Sample Shipments: Book sample shipments through FedEx (local) and DHL (international), tracking them until successful delivery to the client. Escalate issues with Account Managers and courier providers if necessary.
• Product Codes: Request internal product codes for approved fragrances.

Order Management

• Technical Documents: Request technical documents following client requests.
• SAP Usage: Use SAP for fragrance and price registration.
• Specs Loading: Load specs on new fragrances for QC checks.
• Coordination: Coordinate with Customer Service in the manufacturing plant to ensure all necessary steps are completed on time to release orders at the earliest.
• Order Tracking: Keep track of order status throughout the entire process, escalating issues with Account Managers if there are delays.
• Customer Master Data: Communicate with CMD to load/update accounts.

We are a world leader in taste, scent, and nutrition, offering our clients a broad range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unlocks our potential. We value a diverse mosaic of ethnic backgrounds, national origins, races, ages, genders, and veteran statuses. We strive for an inclusive work environment that allows each of our colleagues to bring their authentic selves to work, regardless of faith, gender identity, expression, sexual orientation, or disability.

Visit to learn more.

• Supports the local MOSE Sales organization and customers in determining the most technically appropriate and cost-effective solutions and in the preparation of demanding offers related to motors and drives service portfolio.
• Prepares and supports in the preparation of technical and commercial offers based on customer specification requirements, local business and feeder factory indications, and Sales organization directives.
• Analyzes customer needs and competitor offers through information from general market and the Sales organization
• Performs lost proposal analysis, identifies potential cause, and recommends future actions in cooperation with Sales team and local business to obtain better future results.

• 5+ years of experience

• Comprehensive technical understanding of a) Low Voltage Motors & Drives, b) Medium Voltage Motors & Drives - for ABB and competitors to support highly competitive and complex 3rd party replacement business
• Understanding of commercial terms and conditions - defend and negotiate profitable and risk-free contracts as per ABB guidelines
• Good team player.
• ABB Factory tools - MotSize, Drive Size, Cuusamo, DIB, BOL, Drive smart etc.
• Preferably some knowledge about drive-motor communication protocols to support the development of power train and ABB Ability offerings.
• Strong understanding of motors & drive as a system
• Relentless ownership, dedication, and thoroughness. Going the extra-mile and showing devotion for the mission.

• Assist the sales head in managing and maintaining customer accounts.
• Prepare and process sales orders, quotes, and invoices.
• Coordinate with internal departments (e.g., Lab, logistics, finance, marketing) to ensure timely delivery of products and services.
• Maintain and update CRM systems with accurate customer and sales data.
• Handle customer inquiries, resolve issues, and provide after-sales support.

• Generate reports on sales metrics and performance for management review.
• Support the preparation of sales presentations, proposals, and contracts.
• Track inventory levels and liaise with supply chain to manage product availability.
• Schedule meetings, calls, and demos between clients and sales representatives.

Proficient in PC applications such as PowerPoint, Word, and Excel.

Strong command of English, both verbal and written.

Operations experience in the cleaning or facility management industry.

• Manage inquiries from potential and existing clients.
• Prepare and follow up on quotations.
• Input complete client information into the system.
• Ensure all confirmed jobs are accurately encoded in the system to prevent revenue loss.

• Ensure all jobs are completed to client satisfaction by verifying work daily.
• Prepare contracts for clients.
• Handle customer complaints for assigned clients, ensuring resolution to their satisfaction.
• Assign crew to confirmed jobs in the system.
• Create daily schedules for the crew.
• Provide reports on crew availability.

• Generate daily sales and booking log reports.
• Offer feedback on market prices and conditions proactively.
• Provide recommendations for sales and marketing strategies.

Entry-Level Sales Coordinator

This role supports the sales objectives of a leading wholesale building materials company by meeting individual targets and ensuring seamless coordination across the entire order cycle. The successful candidate will contribute to sales volume, revenue growth, and new customer acquisition, enhancing the company's market presence in the region.

• Respond promptly to customer inquiries and provide comprehensive product information.
• Coordinate with technical and estimation teams to prepare accurate quotations.
• Work with area managers to prioritize high-potential projects.
• Send quotations to clients and follow up as needed.
• Implement strategies to improve quotation success rates.
• Follow up on proforma invoices after approval.
• Coordinate with logistics for material availability and reservation.
• Prepare internal requests for samples and sample boards.
• Manage delivery dates and keep customers informed.
• Oversee shipping processes to prevent delays.
• Organize documentation and materials for project submissions.

• Seniority level: Entry-level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industry: Wholesale Building Materials

Apply online with your CV and optionally a cover letter.

The Sales Supporter is responsible for ensuring seamless sales operations by handling administrative tasks and providing excellent customer service.

• Assist with data entry, sales documentation, and order processing.
• Respond to customer inquiries and provide information on products and services.
• Aid in inventory management and support sales events.

• Strong organizational and communication skills are essential for this role.
• Basic computer proficiency is necessary for performing daily tasks.
• Previous experience in sales support or customer service is highly valued.

We are looking for a Sales Support Coordinator to join our team and take charge of organizing, tracking, and optimizing our sales leads and client engagement process.

This role requires a highly organized and proactive professional with a strong background in lead generation, CRM management, and sales coordination. The ideal candidate should be experienced in managing inbound and outbound leads, nurturing client relationships, and improving conversion rates. If you're passionate about turning interest into opportunity and thrive in a fast-paced, results-driven environment, we'd love to hear from you.

Lead Tracking & Management

• Oversee the entire lead lifecycle, from initial inquiry to handoff or conversion
• Manage and maintain accurate records in the company's CRM system
• Qualify incoming leads based on predefined criteria and ensure timely follow-up
• Identify high-potential prospects and prioritize engagement accordingly

Sales Support & Coordination

• Collaborate with sales and marketing teams to align lead generation strategies
• Monitor lead performance and conversion metrics to provide actionable insights
• Ensure a smooth transition of qualified leads to the sales team
• Proactively identify gaps in the lead pipeline and support lead generation initiatives

• Proven experience in lead management, sales coordination, or CRM administration
• Strong understanding of lead funnels, client follow-up strategies, and CRM tools
• Excellent communication skills and a customer-focused mindset
• High attention to detail, with the ability to track and manage multiple leads simultaneously
• Proficiency in Excel and data organization tools
• Ability to work independently and as part of a collaborative team
• Bachelor's degree in Business, Marketing, Communications, or a related field preferred

Salary Range: 3,500 AED – 4,000 AED (based on experience and qualifications)
We provide medical insurance as per UAE law, visa sponsorship, training, and additional support as needed.

This is a full-time, on-site position with no remote or hybrid work options. Candidates must be available to work from the designated location.

Play a key role in driving lead quality and business growth
Work with modern CRM tools in a process-oriented environment
Be part of a proactive, team-oriented workplace
Competitive salary, career progression, and ongoing skill development

Ready to turn interest into opportunity? Apply now

A Sales Support Representative is responsible for providing administrative assistance to the sales team. This role involves maintaining accurate records, ensuring timely submission of deliverables, and coordinating with internal departments.

• Key Responsibilities:
• Document Control: Receive, register, and distribute incoming and outgoing documents in accordance with project procedures.
• Maintain up-to-date records of all documents and ensure proper documentation flow and retrieval.
• Implement and manage document control processes and systems.
• Organize and maintain paper and electronic filing systems.
• Ensure that documentation is accurate, updated, and easily accessible to relevant stakeholders.
• Coordinate with internal departments to ensure timely submission of deliverables.
• Monitor document revisions and track version control.
• Ensure compliance with quality assurance and control standards.
• Bid Portal Management:
• Register and manage company accounts on client bid/tender portals (e.g., Ariba, SAP, etc.).
• Monitor and track live tender opportunities and updates through portals.
• Upload and submit pre-qualification documents, proposals, and bids as per client requirements.
• Coordinate with the bid team to gather technical and commercial documents for submission.
• Track submission deadlines and ensure timely delivery of all documents.
• Maintain bid logs and records of submissions for audit and reference purposes.
• Communicate with clients or portal administrators to resolve technical issues or submission errors.
• Support And Administration:
• Provide day-to-day administrative support to the sales team (CRM updates, report generation, documentation).
• Communicate with customers on proposals, orders and general follow-ups when required by sales.
• Coordinate meetings, events, and take meeting minutes when required.
• Liaise between sales, marketing, finance and services teams.
• Organize and prepare materials for sales and general meetings and presentations.

As a Sales Support Representative, you will have the opportunity to work in a dynamic and engaging environment where you can grow your skills and contribute to the success of the organization.

We offer a competitive compensation package, including health insurance, paid time off, and professional development opportunities.

Our team is passionate about making a positive impact, and we are committed to creating an inclusive and supportive work environment where everyone feels valued and respected.

We are seeking a Sales Support Executive to join our team. The successful candidate will be responsible for processing sales orders, communicating with customers and operations teams, and ensuring customer needs are met efficiently.

This is an exciting opportunity for someone who is passionate about providing excellent customer service and working in a fast-paced environment.

• Manage sales order process from receipt of order through to shipment for assigned customers and affiliates
• Provide support for assigned customers and affiliates to meet order requirements
• Communicate daily with customers, operations and sales teams
• Interpret and analyse client schedules and prioritise orders
• Resolve issues and handle customer complaints internally and externally
• Confirm pricing, inventory availability and provide ship date information
• Arrange transportation and manage the process for dealing with international orders
• Prepare invoices, debit and credit notes and process notifications and Customer Returns
• Coordinate with relevant departments to ensure orders are dispatched/delivered on time and manage customer expectations
• Coordinate with planning on information relating to demand planning and stock positions
• Maintain accurate customer records including customer specific information, contracts, labelling, packaging and stock requirements
• Provide coverage and support accounts for other team members
• Know how to diffuse a difficult situation and get resolution with the customers
• Identify opportunities for improvements in customer care

• High School or Secondary Education
• Associate or University Degree
• 1 years of experience in customer facing role/industry experience
• Experience in Customer Relationship Management
• Basic Knowledge of SAP or Order Entry Systems
• Basic Inventory Management knowledge
• Understanding of Incoterms and Shipping Terminology
• Fluent English

• Excellent opportunities for progressive learning and development
• A creative team environment that will inspire you
• Attractive compensation package

At Givaudan, we believe in creating delightful taste and scent experiences that touch people's lives. We work within an inspiring teamwork culture where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions. Every essence of you enriches our world. Diversity drives innovation and creates closer connections with our employees, customers and partners. We embrace diversity and are committed to building an inclusive environment where everyone impacts our world.