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The Sales Support & Relationship Coordinator will serve as the primary liaison between Agents and Refine, ensuring seamless communication and issue resolution for sales agents. This role will act as a semi-Personal Assistant (PA) to the COO , assisting with day-to-day activities while also driving agent engagement, performance tracking, and sales support. The ideal candidate will be a proactive problem-solver, an effective communicator, and a motivational leader who ensures agents are well-equipped to meet sales targets.

Key Responsibilities :

• Act as the main point of contact for all sales agents, ensuring smooth communication and prompt resolution of queries.
• Regularly engage with agents to keep them motivated, informed about new projects, promotions, and sales strategies.
• Train and guide agents on project details, pricing, and sales techniques to enhance their performance.
• Monitor agent performance, identify top performers, and provide constructive feedback to underperforming agents.
• Address challenges faced by agents during sales processes, offering quick solutions to maintain productivity.
• Oversee the entire sales cycle—from initial inquiries to deal closures—ensuring a smooth transaction experience for agents and clients.
• Collaborate with sales, marketing, and legal teams to align agent activities with company objectives.
• Facilitate the signing of sales agreements between agents, clients, and the company, ensuring proper documentation.
• Track and report on agent performance, sales figures, and market trends to senior management.
• Gather agent feedback on market conditions, client preferences, and competitor strategies to refine sales approaches.
• Assist the COO in day-to-day operational tasks, including scheduling, follow-ups, and coordination.
• Prepare meeting briefs, reports, and presentations as required.
• Act as a bridge between the COO and other departments to ensure smooth workflow.
• Organize agent meetings, training sessions, and events to strengthen relationships and showcase new projects.
• Foster long-term partnerships with high-performing agents to drive consistent sales success.

Qualifications :

• Bachelor's degree in business, Sales, Marketing, or related field.
• 2+ years in sales coordination, real estate support, or account management.
• Strong communication & interpersonal skills—ability to engage and motivate agents.
• Problem-solving mindset with a proactive approach to conflict resolution.
• Organizational & multitasking abilities—capable of managing multiple priorities.
• Proficiency in CRM tools, MS Office, and sales tracking software.
• Knowledge of real estate market trends & sales processes is a plus.
• Should be well versed with agent satisfaction & retention rates.
• Quality of reports & insights provided to management.

• Seniority level Associate

• Employment type Full-time

• Job function Customer Service, Sales, and Public Relations

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Job Requisition ID: R7185

The Sales Support role is integral to maintaining smooth operations and ensuring client satisfaction within the sales team. This position involves providing exceptional support to clients and Account Managers, managing projects efficiently, and overseeing order management processes. The ideal candidate will possess strong communication and organizational skills, attention to detail, and the ability to work collaboratively across various internal divisions.

• Education: University degree.
• Experience: Minimum of 5+ years in a sales support or customer service role, preferably within the fragrance or cosmetics industry.
• Technical Skills: Proficiency in Microsoft Office Suite and other relevant software. Familiarity with SAP.
• Language Skills: Excellent verbal and written communication skills in English; additional languages are a plus.
• Financial Skills: Quotes, pricing, budgeting, and forecasting processes.

Communication

• Client and Account Manager Support: Provide exceptional support to clients and Account Managers, maintaining harmonious working relationships.
• Email Management: Respond to internal and external emails promptly, forwarding them to Account Managers as needed.
• Internal Liaison: Collaborate with various internal divisions and utilize different systems to complete daily tasks.
• Work Tracking: Maintain well-organized work tracking files.
• Complaint Handling: Handle and escalate customer complaints to the respective division with a clear and accurate overview.
• Reporting: Provide precise reports to Account Managers when needed, such as order status, projects, sampling, etc.

Project Management

• Project Loading: Load projects into company software based on Account Manager briefs. Tasks include purchasing project-related benchmarks, supporting evaluators on shipping samples to other Creative Centers, updating projects as per Account Manager instructions, requesting bases for line extensions, registering commercial wins, and adding team members.
• Sample Requests: Load sample requests through SAP following evaluator submissions.
• Price Letters: Create price letters.
• Sample Shipments: Book sample shipments through FedEx (local) and DHL (international), tracking them until successful delivery to the client. Escalate issues with Account Managers and courier providers if necessary.
• Product Codes: Request internal product codes for approved fragrances.

Order Management

• Technical Documents: Request technical documents following client requests.
• SAP Usage: Use SAP for fragrance and price registration.
• Specs Loading: Load specs on new fragrances for QC checks.
• Coordination: Coordinate with Customer Service in the manufacturing plant to ensure all necessary steps are completed on time to release orders at the earliest.
• Order Tracking: Keep track of order status throughout the entire process, escalating issues with Account Managers if there are delays.
• Customer Master Data: Communicate with CMD to load/update accounts.

We are a world leader in taste, scent, and nutrition, offering our clients a broad range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unlocks our potential. We value a diverse mosaic of ethnic backgrounds, national origins, races, ages, genders, and veteran statuses. We strive for an inclusive work environment that allows each of our colleagues to bring their authentic selves to work, regardless of faith, gender identity, expression, sexual orientation, or disability.

Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more.

• Supports the local MOSE Sales organization and customers in determining the most technically appropriate and cost-effective solutions and in the preparation of demanding offers related to motors and drives service portfolio.
• Prepares and supports in the preparation of technical and commercial offers based on customer specification requirements, local business and feeder factory indications, and Sales organization directives.
• Analyzes customer needs and competitor offers through information from general market and the Sales organization
• Performs lost proposal analysis, identifies potential cause, and recommends future actions in cooperation with Sales team and local business to obtain better future results.

• 5+ years of experience

• Comprehensive technical understanding of a) Low Voltage Motors & Drives, b) Medium Voltage Motors & Drives - for ABB and competitors to support highly competitive and complex 3rd party replacement business
• Understanding of commercial terms and conditions - defend and negotiate profitable and risk-free contracts as per ABB guidelines
• Good team player.
• ABB Factory tools - MotSize, Drive Size, Cuusamo, DIB, BOL, Drive smart etc.
• Preferably some knowledge about drive-motor communication protocols to support the development of power train and ABB Ability offerings.
• Strong understanding of motors & drive as a system
• Relentless ownership, dedication, and thoroughness. Going the extra-mile and showing devotion for the mission.

Are you looking for an exciting opportunity to support a dynamic sales team in providing exceptional service to our customers? As a Sales Support Specialist at Rentokil Initial, you will play a crucial role in facilitating sales processes and ensuring the highest level of customer satisfaction.

Your Responsibilities:

• Provide administrative support to the sales team, ensuring efficient workflow and execution of sales processes.
• Assist in preparing sales proposals, quotes, and contracts, ensuring accuracy and timeliness.
• Respond to customer inquiries and follow up on leads, delivering prompt and effective solutions.
• Maintain up-to-date customer records and sales activity in CRM systems.
• Collaborate with various departments to resolve customer issues and enhance service delivery.
• Support the sales team in achieving targets by analyzing sales data and providing reporting insights.
• Engage in continuous learning to improve sales processes and enhance customer engagement.

Requirements

Qualifications:

• Proven experience in sales support or a similar administrative role.
• Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Familiarity with CRM software (e.g., Salesforce) is preferred.
• Excellent organizational skills with the ability to prioritize tasks effectively.
• Strong written and verbal communication skills, with a focus on customer service.
• Detail-oriented with a proactive approach to problem-solving.
• A high level of professionalism and ability to work in a fast-paced environment.

Key Competencies:

• Team Collaboration: Ability to work effectively within a team to achieve common goals.
• Customer Focus: Commitment to delivering exceptional service to all customers.
• Analytical Skills: Ability to analyze data and derive actionable insights.
• Adaptability: Willingness to learn and adapt to changing business needs.

Job Title: Sales Support Manager
Job Type: Full Time
Department: Sales Department

Job Purpose
The Sales Support Manager leads the Sales Support team in providing critical administrative and customer service functions that drive logistics sales success. This role is responsible for managing a team of Sales Support Officers, enhancing customer experience, and ensuring alignment between Sales, Operations, and Accounts. The manager oversees day-to-day operations, ensures adherence to SOPs, drives process improvement, and maintains quality assurance across all sales support functions.

Key Responsibilities
Team Leadership & Management:
• Supervise and mentor the Sales Support team, ensuring tasks are completed efficiently and accurately.
• Conduct regular performance reviews, OJT tracking, and training needs analysis.
• Allocate workloads and coordinate coverage during absences or peak periods.

Operational Oversight:
• Ensure accurate and timely processing of customer inquiries, job creation, invoicing, and documentation.
• Maintain and monitor SLA adherence across customer touchpoints.
• Liaise with ground handling agents and airlines to resolve escalated issues.

Customer Relationship Management:
• Serve as an escalation point for customer issues requiring higher-level resolution.
• Guide the team in maintaining proactive communication with customers, ensuring timely updates and resolution of queries.
• Oversee customer onboarding processes and compliance documentation.

System & Process Optimization:
• Monitor CRM (Zoho) usage for consistency, accuracy, and completeness.
• Generate performance and process reports including CSR for airline partners and conversion analytics.
• Lead initiatives to automate routine tasks and implement system efficiencies.

Cross-Functional Coordination:
• Ensure synchronization between Sales, Operations, and Finance for smooth workflow and payment cycles.
• Act as a liaison to streamline interdepartmental communication and hand-offs.

Required Skills & Qualifications
• Proven experience (5+ years, 7+ preferred) in logistics, sales support, or customer service operations, with at least 1 year in a supervisory role.
• Proficiency in CRM platforms (e.g., Zoho), Microsoft Office Suite, and email communication tools.
• Strong leadership, analytical, and organizational skills.
• Fluency in English and Russian (oral and written).
• Excellent interpersonal and conflict resolution skills.
• Experience working with logistics providers and ground handling agents (e.g., DNATA).
• Familiarity with SLA management and KPI tracking.
• Capacity to work under pressure in a fast-paced, service-driven environment.

Training & Onboarding
• Liaise with HR to ensure execution of OJT (On-the-Job Training) programs.
• Oversee system training programs and coordinate with IT for support and enhancements.
• Coordinate with HR to identify, plan, and execute soft skills and compliance training.
• Facilitate soft onboarding of new staff, ensuring smooth integration into team processes and systems.

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Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with passion and creativity, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There’s much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. Every day, your talent, your innovative spirit, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

A Senior Sales Support Executive with the global leader in the creation of Fragrance & Beauty and Taste & Wellbeing and an essential member of our Fine Fragrance Sales team for the SAMEA region - Your future position?

Due to increased business activity and project pipelines, we are currently looking to expand our small, friendly, and fabulous Sales team for the South Asia, Middle East & Africa (SAMEA) region and hiring an additional ' Senior Sales Support Executive '.

Based in our Dubai office in Media City and reporting to the Commercial Director of SAMEA, you will play an important role in the team, providing important support and developing an intimate understanding of Givaudan briefing and project management systems. You will support essential administrative projects and report to the team and the broader business. You will also actively build and maintain professional relationships with our teams and customers in the region.

Sounds interesting? It could well be your perfect opportunity if, like us, you always aim to exceed customer needs, can deliver value, and are skilled at fostering excellent relationships!

In this exciting role, with a 'can-do’ mindset, you will -

Support our business:

• Manage administrative tasks, including project and sample requests, from initiation to completion and preparation for submission.
• Support the business for sourcing market products, information, and creative and technical needs.
• Prepare and maintain price quotations and ensure accuracy on our internal systems.

Position our fragrance solutions:

• Analyse data to identify meaningful insights.
• Manage priorities for yourself and the sales team.
• Create easy-to-understand reports and presentations.

Improve the bottom line:

• Be an essential team member by coordinating and updating critical reports and tracking tools.
• Maintain data accuracy on reports and manage timelines.
• Create daily, weekly, and monthly dashboards and support project management and data reporting.

Service our customers:

• Respond to all enquiries using systems knowledge, creative investigation, and follow-up.
• Provide the business team with information on customers' requests, insights, and communications.
• Use your skills to support the Key Account Managers deliver to our customers.

You?

Are you someone who wants to shape your world? Who excels in being in a culture where you can express yourself in a creative team environment? Who wants to collaborate and learn together with teams who are as passionate as you are? Then join us and impact your world.

Your professional profile includes -

• 2+ years of relevant work experience, ideally in B2B Sales support role(s) in international work environments in the region.
• Preference for candidates already based in the UAE.
• Excellent oral and written proficiency in the English language. Additional proficiency in other languages like Arabic or French would be advantageous but not mandatory.
• Working knowledge of ERP’s like SAP would be advantageous.
• Team player and comfortable with diversity.

Our benefits -

• Attractive package with benefits.
• Excellent opportunities for progressive learning and development.
• A creative team environment that will inspire you.

At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Every essence of you enriches our world.
Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.

• Assist the sales head in managing and maintaining customer accounts.
• Prepare and process sales orders, quotes, and invoices.
• Coordinate with internal departments (e.g., Lab, logistics, finance, marketing) to ensure timely delivery of products and services.
• Maintain and update CRM systems with accurate customer and sales data.
• Handle customer inquiries, resolve issues, and provide after-sales support.

• Generate reports on sales metrics and performance for management review.
• Support the preparation of sales presentations, proposals, and contracts.
• Track inventory levels and liaise with supply chain to manage product availability.
• Schedule meetings, calls, and demos between clients and sales representatives.

• Assist the sales head in managing and maintaining customer accounts.
• Prepare and process sales orders, quotes, and invoices.
• Coordinate with internal departments (e.g., Lab, logistics, finance, marketing) to ensure timely delivery of products and services.
• Maintain and update CRM systems with accurate customer and sales data.
• Handle customer inquiries, resolve issues, and provide after-sales support.

• Generate reports on sales metrics and performance for management review.
• Support the preparation of sales presentations, proposals, and contracts.
• Track inventory levels and liaise with supply chain to manage product availability.
• Schedule meetings, calls, and demos between clients and sales representatives.

Are you looking for an exciting opportunity to support a dynamic sales team in providing exceptional service to our customers? As a Sales Support Specialist at Rentokil Initial, you will play a crucial role in facilitating sales processes and ensuring the highest level of customer satisfaction.

Your Responsibilities:

• Provide administrative support to the sales team, ensuring efficient workflow and execution of sales processes.
• Assist in preparing sales proposals, quotes, and contracts, ensuring accuracy and timeliness.
• Respond to customer inquiries and follow up on leads, delivering prompt and effective solutions.
• Maintain up-to-date customer records and sales activity in CRM systems.
• Collaborate with various departments to resolve customer issues and enhance service delivery.
• Support the sales team in achieving targets by analyzing sales data and providing reporting insights.
• Engage in continuous learning to improve sales processes and enhance customer engagement.

Qualifications:

• Proven experience in sales support or a similar administrative role.
• Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Familiarity with CRM software (e.g., Salesforce) is preferred.
• Excellent organizational skills with the ability to prioritize tasks effectively.
• Strong written and verbal communication skills, with a focus on customer service.
• Detail-oriented with a proactive approach to problem-solving.
• A high level of professionalism and ability to work in a fast-paced environment.

Key Competencies:

• Team Collaboration: Ability to work effectively within a team to achieve common goals.
• Customer Focus: Commitment to delivering exceptional service to all customers.
• Analytical Skills: Ability to analyze data and derive actionable insights.
• Adaptability: Willingness to learn and adapt to changing business needs.