70 Problem Solving jobs in Abu Dhabi

We are seeking an experienced leader to oversee daily operations and drive excellence in customer support.

1. Develop and implement efficient support processes, ensuring SLAs and quality standards are met.
2. Utilize tools like Zendesk, Jira, Klaus, and Workforce Management to streamline workflows and enhance customer experience.
3. Analyze data and trends to inform decisions and optimize support operations.
4. Collaborate with Product Engineering to incorporate customer feedback and improve the product experience.

• Proven leadership experience in managing technical support or operations teams.
• Strong understanding of support methodologies and industry best practices.
• Hands-on experience with CRM and help desk tools like Zendesk.
• Technical expertise in relevant technologies and systems.

This is a unique opportunity for a skilled leader to drive innovation and results in a global technical support team.

We are seeking a highly skilled Technical Support Specialist to join our team.

The ideal candidate will possess excellent technical knowledge, problem-solving skills, and effective communication abilities.

• Key Responsibilities:

1. Provide technical assistance to end-users via various channels including email, phone, and in-person support.
2. Analyze and resolve complex technical issues related to software, hardware, and systems.
3. Develop and implement procedures for efficient issue resolution and knowledge management.
4. Maintain accurate records of incidents, problems, and resolutions.
5. Collaborate with internal teams to ensure seamless delivery of IT services.

• Requirements:

1. Bachelor's degree in Computer Science, Information Technology, or related field.
2. Minimum 3 years of experience in technical support or equivalent work experience.

We offer a dynamic work environment, competitive compensation package, and opportunities for growth and development.

Our team is passionate about delivering exceptional service and making a positive impact on our customers' lives.

We are a forward-thinking organization dedicated to innovation and excellence.

Our mission is to provide cutting-edge technology solutions that drive business success and improve the quality of life.

• Provide first and second-level support for Newgen software products.
• Troubleshoot and resolve technical issues reported by clients, ensuring timely resolution and customer satisfaction.
• Escalate complex issues to higher-level support or development teams as necessary.

• Assist in the development and execution of test plans, test cases, and test scripts for Newgen software.
• Perform functional, regression, and user acceptance testing (UAT) to ensure software quality.
• Document and report defects, track their resolution, and verify fixes.

• Proven experience in technical support, preferably with Newgen software products.
• Hands-on experience in software testing, including creating and executing test plans and cases.

We are seeking a Technical Support Specialist to ensure client success by troubleshooting, providing support, and enhancing processes for institutional users in banking and capital markets.

This role will play a critical part in maintaining customer satisfaction as the industry continues to adopt our products and services. As the first point of contact for technical issues, you will provide timely and effective support to our broad range of users across the financial industry.

Your Impact:

• Provide ongoing technical support to large scale, institutional users of our platform.
• Establish credibility with stakeholders within institutions to provide top level service.
• Help develop processes and practices that lead to increased efficiency.
• Develop a customer support knowledge base.

Key qualifications for this role include:

• Strong hands on experience investigating and solving technical issues on chain.
• Background in building, maintaining, and supporting complex software applications.
• Strong knowledge of, and experience with blockchain/web3 technology.
• Knowledge of, and experience with technologies such as cloud environments, containerisation, messaging systems, databases etc.
• Hands on experience with block explorers.
• Scripting skills highly preferred (Python in particular).

All roles with us are global and remote-based. We ask that you try to overlap some working hours with Eastern Standard Time (EST).

We are committed to Equal Opportunity. All qualified applicants will receive equal consideration for employment in compliance with applicable laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us via this form.

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Role Summary:

We are seeking a technical professional to support our office and managed print services operations. The primary responsibility is to respond to and resolve level one office product support calls and installation tasks reliably and efficiently.

This role involves working across enterprise and SMB office environments, handling service requests, escalations, hardware and software installations, as well as proactive maintenance through remote monitoring tools. The representative will collaborate closely with the field support team.

• Diploma or degree in electrical, electronics, or computer engineering, fully attested (home country + UAE)
• Strong knowledge of computers, networks, color theory, and relevant software applications
• Proficiency in using multi-meters, reading and interpreting electrical schematics, and troubleshooting electrical circuits
• Mandatory: SafeQ, Papercut, and Equitrac PMS certification and support experience
• Experience with Konica Minolta office products mandatory
• Excellent customer-facing, communication, interpersonal, and time-management skills
• Strong analytical, logical, and troubleshooting skills
• Ability to work in a physically active role involving walking, standing, squatting, bending, and driving for over 50% of the workday
• Commitment to safety, especially when working near electrical components

Main Responsibilities:

• Deliver outstanding customer service by managing calls and resolving issues according to SLA agreements
• Perform diagnostics, repairs, and maintenance on office products and large-scale production equipment, including electromechanical and troubleshooting tasks
• Carry out installations, software updates, retrofits, and utilize remote resolution tools
• Serve as the primary customer contact for maintenance, inventory management, and service-related concerns
• Provide guidance and support to team members on policies, procedures, and best practices in equipment repair
• Plan and execute preventive maintenance tasks using remote monitoring tools

Benefits:

• Opportunity to work in a dynamic environment with a highly skilled team
• Chance to develop and expand technical skills and expertise
• Professional growth opportunities

As an Application Support Specialist, you will play a crucial role in providing technical assistance to various teams within the organization.

• A strong background in development and active production support experience are required for this position.
• Proficiency in Azure or AWS Cloud platforms and DevOps tools is highly preferred.

This role offers a unique opportunity to enhance your skills and contribute to the growth of the company.

In this dynamic and challenging environment, you will have the chance to work on complex projects and collaborate with cross-functional teams.

The success of our organization relies heavily on the expertise and dedication of our team members.

By joining us as an Application Support Specialist, you will be part of a dedicated team that strives to deliver exceptional results.

We are seeking an experienced Technical Support Specialist to join our team. The successful candidate will be responsible for providing high-quality technical support to users across various platforms and devices.

As a Technical Support Specialist, you will ensure smooth IT operations by managing user requests, performing initial diagnostics, resolving incidents, fulfilling service requests, and providing consultations.

Key responsibilities include troubleshooting hardware and software issues, handling office IT equipment issues, collaborating with other IT departments, and maintaining technical documentation and user instructions in the corporate IT knowledge base.

Additionally, you will provide dedicated support to VIP employees and collaborate with cross-functional teams to resolve complex technical issues.

Key performance indicators include timely resolution of user requests, proactive identification of technical issues, and effective communication with stakeholders.

The ideal candidate will have a strong background in system administration, troubleshooting, and customer support, with excellent problem-solving skills and a passion for delivering exceptional customer experiences.

• Administration and troubleshooting of Windows and macOS at a system administrator level
• Understanding of user account management, access rights, and security policies
• Experience with system logs and tools (Event Viewer, Console, etc.)
• Installation and updating of OS, drivers, and essential software

• Opportunities to grow professionally and personally
• A dynamic and supportive work environment
• Competitive compensation and benefits package

• Join a growing, international organization
• Collaborate with talented professionals from diverse backgrounds
• Make a meaningful contribution to our mission-driven team

Job Description: At Chainlink Labs, we are seeking a skilled Solution Support Analyst to ensure client success by troubleshooting and providing support for institutional users in banking and capital markets. This is an exciting opportunity to be part of our team and make a significant impact in the industry.

This role involves delivering technical support to users across various platforms and devices, ensuring smooth IT operations and providing high-quality assistance. The position requires strong administration and troubleshooting skills for Windows and macOS systems.

• Manage user requests via multiple channels, including ServiceDesk, email, IP phone or in-person communication.
• Perform initial diagnostics, resolve incidents and provide expert consultations to address system-technical support issues.
• Troubleshoot hardware and software problems within the designated system-technical support scope.
• Handle office IT equipment issues, preparing faulty hardware for service center transfer and verifying functionality upon return.
• Collaborate with other IT departments and escalate tasks when necessary.

• Administration and troubleshooting of Windows and macOS at a system administrator level.
• Understanding of user account management, access rights and security policies.
• Experience with system logs and tools (Event Viewer, Console etc.).
• Installation and updating of OS, drivers and essential software.