15 Process Optimization jobs in Dubai

We are seeking an experienced Process Improvement Expert to join our team. This individual will be responsible for driving operational improvements and optimizing business processes across multiple sectors.

Key Responsibilities:

• Analyze current business processes across various departments and sectors to identify bottlenecks, inefficiencies, and areas for improvement.
• Design and implement process improvement strategies that align with industry best practices and company objectives.
• Lead process optimization projects from conception through execution, working closely with cross-functional teams to ensure alignment.
• Utilize data-driven methodologies to monitor and evaluate the effectiveness of implemented changes.
• Facilitate workshops, training sessions, and meetings with key stakeholders to gather input and ensure buy-in for process improvements.
• Develop process documentation, including workflows, standard operating procedures (SOPs), and business process models.
• Collaborate with IT and other technical teams to automate and digitize processes where applicable.
• Conduct risk assessments and ensure compliance with industry regulations and company policies.
• Stay up to date on industry trends, tools, and best practices to continually refine process improvement approaches.

Required Skills and Qualifications:

• Bachelor's or Master's degree in Business Administration, Engineering, Operations Management, or a related field.
• Minimum of 5 years of experience in process consulting, operations management, or business analysis, preferably across multiple sectors.
• Proven track record of successfully leading process optimization projects in diverse industries such as manufacturing, finance, retail, or IT.
• Strong analytical and problem-solving skills with experience in process mapping, gap analysis, and root cause analysis.
• Proficiency in process improvement frameworks such as Lean, Six Sigma, or Kaizen.
• Familiarity with business process management (BPM) tools and software (e.g., Visio, ARIS, IBM BPM).
• Strong interpersonal and communication skills, with the ability to influence and lead cross-functional teams.
• Excellent project management skills, including the ability to manage multiple projects simultaneously and meet deadlines.
• Experience with change management principles and methodologies.

We are seeking a highly skilled and motivated professional to join our team as an Implementation Partner. This role will play a key part in helping our clients achieve their goals by configuring and launching their SevenRooms platform.

• Lead Client Onboarding: Manage all onboarding activities including project kick-off, training, configuration, data migration, and launch to help clients reach value quickly.
• Manage Multiple Projects: Oversee several implementation projects at once, keeping them on schedule and aligned with customer goals and satisfaction.
• Tailor Solutions to Clients: Work closely with venue stakeholders to understand their goals and customize the SevenRooms platform to meet their needs.
• Be a Product Expert: Guide clients through the platform, helping them learn and apply tools based on their unique business objectives.
• Collaborate Across Teams: Partner with Sales and Customer Success to support a smooth handoff and drive product adoption.

• 2+ years of experience in customer-facing roles, ideally in SaaS or hospitality technology
• Clear and confident communication skills, both in writing and in person
• Detail-oriented and strong critical thinking and problem-solving skills
• Experience in managing projects and keeping things on track
• Ability to thrive in fast-paced, startup environments and work collaboratively with others

SevenRooms is a powerful platform used by merchants around the world to drive revenue, streamline operations, and deliver experiences that keep guests coming back.

The combination of DoorDash's scale, reach, and digital innovation with SevenRooms' in-store capabilities enables merchants to grow their businesses and connect more meaningfully with guests.

Our mission is to empower local businesses, foster stronger connections between consumers and the places they love, and build technology that meets merchants and their customers wherever they are.

As a seasoned professional, you will play a pivotal role in spearheading our continuous improvement program. This dynamic position demands expertise in process optimization and quality enhancement.

1. Oversee Business Excellence Initiatives
2. Promote process improvement initiatives across business units and departments
3. Implement and maintain Quality Management Systems
4. Plan and conduct internal audits; report on compliance and recommend enhancements
5. Develop employee recognition schemes and corporate social responsibility programs

Requirements:

• Graduate degree in Industrial Engineering or equivalent with at least 9 years of senior supervisory experience
• Certified Six Sigma Black Belt with Lean, QFD, and Kaizen methodologies expertise
• At least 3 years of experience implementing Six Sigma and Process Improvement projects in the Process or Service Industry
• Desirable skills include Business Excellence, Quality Management, and Customer Relationship Management
• Internal auditor qualifications in Quality, Environment, or Occupational Health & Safety management systems are beneficial
• Excellent communication and presentation skills

Success in this role requires strong leadership abilities, effective change management skills, and an unwavering commitment to quality excellence.

Technical Inspection Process Engineer

• We are seeking a skilled Technical Inspection Process Engineer to enhance our technical inspection processes in centers. This is an exciting opportunity to develop and implement studies and research to improve these processes.
• The ideal candidate will provide technical support, reports, and recommendations to optimize the technical inspection process.
• They should stay up-to-date with industry developments by creating inspection processes that meet health and safety standards.
• Collaboration with the Vehicle Licensing Department's Technical Inspection Section regarding inspection standards and requirements is essential.
• Reviewing and updating inspection standards and procedures periodically, identifying necessary changes, is crucial.
• Assessing policies, legislation, and agreements related to technical inspection, providing references for inspectors as needed, is vital.
• Evaluating inspection procedures, identifying gaps, and recommending corrective actions with service providers is key.
• Reviewing administrative circulars related to technical inspection procedures and determining necessary updates is important.
• Responding to cases submitted by inspectors, meeting with them in coordination with the Vehicle Technical Inspection section, is required.
• Ensuring devices and equipment at service sites comply with inspection standards and procedures is necessary.
• Preparing awareness plans for inspectors on a regular basis is beneficial.
• Managing technical projects contributing to developing the technical inspection process is highly valued.
• Technically evaluating Inspectors, identifying gaps, improvement points, and required development procedures, is a must.
• Analyzing data from various systems to provide proposals for inspection operations is desirable.

As a Technical Inspection Process Engineer, you will be responsible for leading the development of our technical inspection processes. Your primary focus will be on enhancing our inspection procedures and ensuring they align with industry standards and best practices.

Key Skills and Qualifications:

• Bachelor's or Master's degree in Engineering, Technical Science, or a related field.
• Minimum 5 years of experience in technical inspection process management.
• Proven track record of developing and implementing effective technical inspection processes.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams.

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A dynamic and supportive work environment.

Other Information:

• Relocation assistance may be available.
• Eligibility for company-sponsored training programs.

Job Definition

• Support the Customer Group leadership team in achieving client and employee satisfaction, optimizing results on efficiency metrics, and maximizing performance through sustainable and repeatable process improvement strategies.
• Drive process improvement projects: Lead, monitor, participate in, and document process improvement initiatives to enhance performance and profitability. Partner with the Leadership Team to identify efficiency and cost-saving projects to achieve strategic objectives. Ensure high-impact projects targeting financial gains are regularly implemented.

Job Scope

• Drive solutions: Develop innovative solutions to improve Customer Group performance using cost-benefit analyses for short- and long-term decision-making.
• Coordinate initiatives: Create, implement, and govern new processes for specific functions, providing visibility to milestones and performance across all functions.
• Implementation of standards: Ensure end-to-end implementation of solutions according to high-performance benchmarks and standards.

What You'll Do

• Impact and efficiency: Lead coordination with other Customer Group team members to measure the impact and efficiency of new products and business processes.
• Reporting: Facilitate the development and maintenance of detailed models and dashboards for regional and global reporting.
• Opportunities: Oversee identification of operational weaknesses and help improve or innovate processes to maximize support team efficiency.
• Project efficiency: Coordinate with multiple teams on regional and site-level projects to monitor support and ensure timely completion, focusing on quality and service improvements, data analytics, migrations, people initiatives, reporting, standardization, and tracking plans, quality, and timelines.
• Planning: Estimate work efforts, identify project milestones, allocate resources, and ensure adherence to deadlines.
• Progress checks: Monitor progress, understand dependencies, communicate status to management and stakeholders, and coordinate schedules for meetings locally or across sites.
• Partner with business leaders: Proactively remove obstacles, enable progress, manage issue escalations, and support teams in balancing priorities.
• Deploy analytics expertise: Use analytical skills to solve problems and shift focus from detection and containment to prevention.
• Manage Lean Six Sigma strategy: Facilitate continuous production of products and initiatives in line with industry standards, regulations, and customer requirements.
• Execute optimal usage of BPS: Drive metrics related to the Balanced Scorecard to evaluate performance and reduce variability and defects in critical processes.
• Leadership in continuous improvement: Support ongoing efforts to meet and exceed customer requirements in a fast-paced environment.

Qualifications :

• Strong Excel skills are essential.
• Proven project management experience: Managing multiple end-to-end projects in a fast-paced environment within tight timescales (minimum 2 years).
• Organized: Excellent organizational and administrative skills, able to manage workload effectively.
• Communication: Ability to communicate clearly across different audiences and levels.
• Continuous Improvement: Innovative, creative, and constantly seeking process optimization.
• Analytical orientation: Demonstrate impact and efficacy of initiatives.
• Problem Solving: Ability to perform root cause analysis and drive results.
• Teamwork: Capable of working effectively in a matrixed, relationship-based organization.
• Proactive approach: Take ownership, provide solutions, and drive results independently.
• Bachelor's degree from a top university.

Additional Information :

• Competitive salary
• Discretionary annual bonus
• Medical insurance
• 40 days annual leave (including public holidays)
• Focus on wellbeing, including talks and self-development tools
• Global Employee Assistance Program

Remote Work : No

Employment Type : Full-time

About Us: A pioneering leader in the online event guide and ticketing solution industry has been revolutionizing the event landscape since 2009. As the largest ticketing provider, we proudly serve an extensive array of events across the Middle East from our Dubai-based headquarters.

Your Role: We are seeking a Business Analyst to join our dynamic Product team, bridging the gap between business, finance, and product teams. The ideal candidate will streamline complex business processes, transforming them into clear, understandable tasks, and producing comprehensive documentation.

• Analyze and document business processes, translating business needs into clear functional requirements for the Product team
• Collaborate closely with B2B and B2C segments
• Gather and interpret complex business requirements from stakeholders and convert them into detailed product system specifications and actionable development tasks
• Prepare clear technical documentation, including user stories, process diagrams, and user scenarios
• Facilitate effective communication between business stakeholders, financial teams, and product/development teams

• Proven experience (3+ years) as a Business/System Analyst in IT or digital product teams
• Excellent analytical and critical thinking skills
• Proficient with process modeling tools
• Familiarity with task trackers, business intelligence tools, and business-process modeling systems
• Experience with both B2B and B2C products is a plus
• English proficiency level: B2 or higher
• Solid knowledge of SQL will be an advantage

• Be part of an innovative ticketing platform impacting both B2B and B2C markets
• Engage directly in shaping and improving user experience and business processes
• Enjoy significant professional growth opportunities

This position plays a crucial role in driving efficiency and effectiveness within our business operations by analyzing requirements and ensuring that solutions align with business goals.

We are seeking a talented Business Analyst to join our innovative team. As a Business Analyst, you will be responsible for collaborating with stakeholders to elicit and define business requirements through meetings, interviews, and workshops. You will also create detailed documentation of business processes, requirements, and specifications.

The ideal candidate will have a strong understanding of business processes and project management methodologies, as well as excellent communication skills, both verbal and written. They will be able to work collaboratively with diverse teams and have experience with Agile frameworks and tools.

Responsibilities:

• Collaborate with stakeholders to elicit and define business requirements
• Create detailed documentation of business processes and requirements
• Analyze current business processes and workflows to identify areas for improvement
• Facilitate communication between business units and IT teams
• Assist in the design of solutions by providing insights from business analysis
• Participate in user acceptance testing and validation of requirements

• Bachelor's degree in Business Administration, Information Technology, or a related field
• Minimum of 3 years of experience as a Business Analyst in a technology-driven environment
• Strong understanding of business processes and project management methodologies
• Proficient in requirements gathering, documentation, and analysis
• Excellent communication skills, both verbal and written

• Paid Time Off
• Performance Bonus
• Remote Work Options

This is a full-time position that requires a mid-senior level of seniority. The ideal candidate will have experience working in the IT Services and IT Consulting industry.

About Our Opportunity We are currently seeking an intern to join our team in the Tool Service Centre (TSC). This internship provides hands-on experience in operations, process improvement, and customer support.

Our goal is to develop a well-rounded individual who can effectively manage processes, contribute to improving tool repairs, quotations, and complaint handling, and lead or assist with various projects.

• Bachelor's or Master's Degree in Supply Chain, Engineering, Manufacturing, or Business.
• Valid Emirates residency under family or school sponsorship.
• Strong proficiency in Excel; ERP knowledge (e.g., SAP) is beneficial.
• Transformational mindset with drive, assertiveness, active listening, and collaboration skills.
• Curiosity and openness to change and improvement, with a problem-solving attitude.

This role requires excellent communication skills in English (written and verbal).

Hilti is recognized globally for its inclusive work environment. Our diverse team embodies nationalities, backgrounds, and experiences where success stems from teamwork and ability.

We are seeking a seasoned professional to lead cross-functional projects and drive process improvements. This role is ideal for someone with a strong background in project management, data analysis, and stakeholder engagement.

This position involves overseeing complex projects that require collaboration with multiple teams and stakeholders. The successful candidate will have excellent communication skills and the ability to navigate complex business scenarios.

• Manage cross-functional projects to ensure successful delivery.
• Develop and refine program strategies, leading and motivating teams.
• Set clear objectives using data analytics to drive improvements and achieve metrics.
• Navigate complex business scenarios, applying creative problem-solving skills.
• Foster collaboration with internal and external partners to optimize resource allocation and project success.

To be successful in this role, you will need:

• 3 years of program or project management experience
• 3 years of working cross-functionally with tech and non-tech teams experience
• 3 years of defining and implementing process improvement initiatives using data and metrics experience
• Bachelor's degree
• Advanced knowledge of Excel (Pivot Tables, VLookUps) and SQL

The Trust & Safety function focuses on compliance, fraud prevention, and resolving workplace issues. We are expanding our team with new initiatives, including an identity verification program and managing Customer Delivery Escalations.

This role offers a unique opportunity to work with a talented team and make a meaningful impact on our business. You will have the chance to develop your skills and advance your career in a dynamic and fast-paced environment.