119 Reservation Supervisor jobs in Dubai

At Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services, including improving how we fulfill and deliver customer orders.

We're making history, and the good news is that we've only just begun. At Amazon, you get to work with smart, passionate people who are building new products and services every day on behalf of our customers. As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in-station, real-time hands-on support to ensure our customers receive their packages on time, as promised.

The role will also help connect customers with experts who can provide them with the most accurate and up-to-date information about their packages. The work goes beyond fulfilling and delivering customer orders; it's about making sure we put smiles on customers' faces.

1. Communicating with customers directly in person, in addition to via phone and email
2. Empathizing with and prioritizing customer needs
3. Upholding company values and respecting every customer
4. Resolving issues and setting appropriate expectations with customers
5. Understanding and responding appropriately to customer issues
6. Consistently composing grammatically correct, concise, and accurate written responses
7. Approaching problems logically and with good judgment to ensure the appropriate customer outcome
8. Making quick and effective decisions on behalf of the customer
9. Working a flexible full-time schedule (40 hours per week)

• Work in environments where noise levels vary and can be loud (hearing protection will be provided)
• Work in environments where temperatures may vary due to outside weather conditions and are not controlled

You will be based at one of our last-mile delivery warehouses where Amazon's leading logistics system operates. As orders are dispatched and delivered, you'll be in contact with warehouse associates, delivery partners, and customers when they need guidance. You will inform delivery partners when a customer needs to reschedule a delivery. When you notice a delivery issue, you'll work to resolve it immediately to ensure a great customer experience without the need for the customer to contact Amazon. Operating at the heart of Amazon's logistics, you'll develop logistical and customer service expertise that sets Amazon apart. You'll connect with our customers daily, leveraging your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses.

Our mission is to be Earth's most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We're an inclusive team that empowers and cares for our people so they have the time and energy to focus on our customers' happiness. Our goal is to reduce customer effort in every way possible, helping them achieve the best results quickly and efficiently.

• High school diploma or equivalent
• Previous experience in customer service
• Ability to effectively prioritize work to ensure efficiency
• Experience with Windows OS and Microsoft Outlook
• Familiarity with multiple web browsers, database searching, and instant messenger tools
• English and Arabic language skills
• Bachelor's degree or equivalent work experience
• Proficiency in verbal and written communication
• Experience understanding and developing performance metrics to measure progress against KPIs
• Experience working on a merchandising or brand ambassador team for a recognized consumer brand

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need workplace accommodations during the application and hiring process, please visit (link) for more information. If the country or region you're applying in isn't listed, please contact your Recruiting Partner.

Established in the region for 40 years, PwC has around 12,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates.

Our regional team operates across the Middle East bringing international experience delivered within the context of the region and its culture. We can bring the collective knowledge and experience of more than 370,000 people across the entire global PwC network in advisory, assurance and tax to help you find the value you are looking for.

Line of Service

Line of Service

Industry/Sector

Specialism

Management Level

Job Description & Summary

Position summary
To handle reception area activities. Serves as the first point of contact with the firm and the office for visitors and callers. Handle all internal and external inquiries and carry out administrative activities of the front office.

Primary duties and responsibilities
Financial

• Adhere to the allocated budget for the administrative function of the office

Customer

• Greet visitors, arrange relevant passes and make sure all callers and visitors are dealt with promptly, courteously and accurately
• Ensure visitors are made comfortable, met on a timely basis by their host, shown to the appropriate room and assisted with parking if relevant.

Internal Process

• Assist with visitor check-in process
• Maintain visitor and caller logs
• Coordinate with mailroom for outside delivery/courier services with the help of Office administrators
• Answer queries from visitors and callers, and refers them to the appropriate person
• Perform general maintenance of the reception area
• Co-ordinate with Security where relevant
• Support office manager in events planning and organization
• Act in accordance with regulations
• Perform other administrative duties as required
• Learning and Growth
• Work towards being a high quality internal service provider and ensure that all administrative support requirements are being met
• Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed

Education
High school certificate (equivalent) or Bachelor's degree

Language
Fluency in spoken and written English, proficiency in Arabic is an advantage, French is a plus

Overall Experience
Min 3 years of experience in customer service related role such as front desk or receptionist role

Specific Skills

• Experience with a professional services firm is an advantage
• Knowledge and Skills
• Strong organizational skills
• Excellent oral communication and interpersonal skills
• Must possess a professional telephone manner
• Demonstrated ability to work under pressure
• Demonstrated ability to work on own initiative
• Demonstrated team player
• Must possess a warm, friendly and professional demeanor
• Basic PC skills on excel and word
• Basic keyboard skills (at least 25 wpm)

Education (if blank, degree and/or field of study not specified)

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date

Career Level : Junior Level

Salary : 3000

Industry : Customer Service

Last Date : February 28, 2025

Location : Dubai

We are looking for a friendly and professional Customer Service Representative to join our team. If you have excellent communication skills and a passion for helping customers, we encourage you to apply!

1. Assist customers with inquiries, complaints, and service requests.
2. Provide information about products and services.
3. Handle phone calls, emails, and live chat support.
4. Process orders, returns, and exchanges efficiently.
5. Maintain customer records and update databases.
6. Resolve customer issues with a positive and problem-solving approach.
7. Ensure high levels of customer satisfaction.

1. Previous experience in customer service is a plus.
2. Strong verbal and written communication skills.
3. Ability to handle multiple tasks and work under pressure.
4. Good problem-solving and interpersonal skills.
5. Proficiency in Microsoft Office and CRM systems is an advantage.
6. Willingness to work flexible shifts, including weekends and holidays.

1. Competitive salary and performance-based incentives.
2. Career growth and professional development opportunities.
3. Friendly and team-oriented work environment.

JOB TITLE:

Customer Service Coordinator | Majid Al Futtaim Properties | Asset Management UAE

ROLE SUMMARY:

The position is responsible for supporting overall execution and delivery of the bespoke Customer Service program in a specific MAF Mall. This includes the performance management, people management, operational management, and compliance of the customer service team. The role is responsible to drive the standards of customer service and execute continual improvement on the standards.

ROLE PROFILE:

1. Maintain up to date knowledge of the AMBU operating assets (shopping centre’s) services, amenities/facilities, stores/locations, mall layout and any on-going/upcoming promotional activities, to ensure a smooth day to day functioning of the Customer Service Info desks.
2. Ensure smooth day to day operations of the Customer Service Information Desk under the direction and guidance of Supervisor and Team leader and in accordance with the established Customer Service processes and procedures.
3. Assist the customers at the Information Desk by providing clear directions, information on on-going / upcoming mall promotional events / activities, answering to queries (both on the phone or in person) and performing other shopping malls specific duties as assigned.
4. Handle and resolve all customer complaints received in accordance with the established Customer Service policies and procedures with the utmost courtesy and professionalism and as per established Customer Service guidelines / procedures within agreed SLA.
5. Responsible to execute Gift Card program in the assigned operating assets and ensure that all payment handling by the Customer Service Team is in accordance with the prescribed policies and procedures

REQUIREMENTS:

• High school diploma or equivalent required
• 2+ years’ work experience in Customer Service field in a reputed shopping Centre, luxury Hotel industry in GCC or abroad.
• A fluent speaker of Chinese or Russian.

WHAT WE OFFER:

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.

Job Title: Customer Service Trainer (iGaming Industry)
Location: Dubai (OnSite)
Job Type: FullTime (6 Days a Week)
Salary: Competitive (based on experience)
Industry: iGaming (Online Games)
Benefits: Food & Accommodation Provided

We are seeking an enthusiastic and experienced Trainer to join our team and provide training to Customer Service Agents in the iGaming industry . The ideal candidate will be responsible for delivering comprehensive training programs on our gaming software as well as developing agents communication skills to enhance customer support quality. You will play a key role in ensuring our agents are wellequipped to assist players effectively providing worldclass service in a fastpaced highgrowth environment.

Key Responsibilities:

• Develop and deliver training programs focused on the gaming software customer service protocols and effective communication techniques for Customer Service Agents .
• Conduct regular training sessions both virtual and onsite to ensure all customer service agents are fully equipped with the necessary skills and knowledge.
• Assess and monitor the performance of agents posttraining providing continuous feedback coaching and development.
• Collaborate with the Customer Service and Operations teams to identify training needs and areas for improvement.
• Maintain uptodate knowledge of all iGaming products tools and technologies to train agents effectively.
• Develop training materials manuals and guidelines to ensure all agents understand the platform policies and procedures.
• Ensure agents are proficient in handling customer inquiries resolving complaints and maintaining a positive experience for players.
• Monitor industry trends and updates on customer service best practices incorporating them into the training curriculum.
• Provide individual coaching sessions as needed to improve agent performance and address specific challenges.
• Ensure compliance with company policies procedures and regulatory requirements.

Requirements:

• 2 years of experience in a trainer or training coordinator role ideally in the iGaming industry or customer service environment.
• Strong understanding of gaming software and platforms (e.g. casino games sportsbook affiliate systems).
• Exceptional communication and presentation skills with the ability to explain complex concepts clearly to customer service agents.
• Experience in creating training materials and delivering both oneonone and group sessions .
• Ability to evaluate agent performance and provide constructive feedback for improvement.
• Strong organizational and time management skills to handle multiple training sessions and schedules.
• Fluency in English (both spoken and written); additional languages (e.g. Hindi Arabic) are a plus.
• Ability to work 6 days a week and adapt to different shift patterns depending on the training schedule.
• Patience and empathy with a passion for helping others succeed.

Benefits:

• Accommodation and food provided during the duration of employment.
• Opportunity to work in a dynamic and fastpaced iGaming environment.
• Exposure to an international team and diverse work culture.
• Competitive salary based on experience.

Immerse yourself in a world of endless possibilities. As a key member of our operations team, you will be the primary point of contact for guests, delivering exceptional service and ensuring a seamless experience from initial reservation to check-out.

We are seeking an experienced customer service professional to join our team in Dubai. The successful candidate will be responsible for:

• Delivering top-notch customer service to all guests
• Managing incoming calls, emails, and online reservation requests with utmost professionalism
• Optimizing revenue through strategic recommendation of additional services and amenities
• Providing comprehensive information about our property, facilities, and accommodating special requests
• Ensuring accurate processing of reservations, including correct recording of all guest details and preferences
• Coordinating with other departments to fulfill guest requests and address any concerns
• Maintaining current knowledge of promotions, rates, and availability to provide precise information
• Demonstrating thorough understanding of our policies, procedures, and services
• Addressing guest inquiries and complaints promptly and professionally
• Contributing to the achievement of team objectives and upholding high standards of service

• Exceptional customer service skills with a guest-focused personality
• Excellent verbal and written communication abilities
• Strong attention to detail and organizational skills
• Proficiency in reservation systems and basic computer applications
• Ability to multi-task and work efficiently in a fast-paced environment
• Flexibility to work various shifts, including evenings, weekends, and holidays
• Experience in hospitality or customer service roles (preferred)
• Knowledge of the hospitality industry and current trends (preferred)
• Ability to remain calm under pressure and handle challenging situations professionally
• Team player with a positive attitude and willingness to learn
• Fluency in English; additional language skills are a plus

Why Join Us? We offer a dynamic and supportive work environment that fosters growth and development. Our commitment to diversity and inclusion drives us to attract, recruit, and promote diverse talent.

• Critical thinking and problem-solving skills
• Effective time management and prioritization skills
• Strong interpersonal and communication skills
• Ability to work in a team environment
• Adaptability and flexibility

What We Offer Competitive salary and benefits package, opportunities for career advancement, and a dynamic work environment.

Avery Dennison Corporation (NYSE : AVY) is a global materials science and digital identification solutions company. We are Making Possible products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio-frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2024 were $ billion. Learn more at .

Avery Dennison is an equal opportunity employer.

Please let us know if we can support you with reasonable accommodationsthroughout the application process by contacting our team via.

Job Description

Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment.

Provides telephone customer service regarding company's services and / or products.

Identifies customer's needs and determines appropriate action

Promotes and sells the company's products or services.

Investigates and resolves complaints.

Uses a computer system to track questions and answers as well as enter and track the status of orders.

Evaluates and resolves customer complaints professionally and tactfully.

Negotiates customer product / billing complaints by offering discounts, authorizing returns, requesting returned product testing by internal quality or other staff, and approving replacement orders.

Authorizes credit memos / refunds within policy and according to established procedures.

Implement account service strategies.

Principal liaison with marketing and sales for assigned customers.

Implementation of marketing programs for assigned accounts.

Support all aspects of service to the customer including, but not limited to : price quotes and quote follow-up, technical and product recommendations and sample department coordination.

Initiate and implement initiatives which improve customer service and responsiveness.

Coordinate with Logistics and Operations on capacity planning and scheduling.

Champion customer needs and follow up on customer inquiries.

Provide responsive order management support including order entry, or expediting and shipment information to customers.

Proactively communicate supply chain issues and provide alternatives.

Attend technical training seminars.

Back-up team-members when workload makes this necessary.

Partner with Inside Sales to assist in achieving sales goals.

Qualifications

Experience working with Printing Industry preferred.

Degree or Equivalent Diploma required.

2- 3years Customer Service or related experience is a plus.

Good written, verbal and telephone communication skills.

Good data entry and organizational skills. Detailed oriented and good follow-up skills

Able to effectively manage many priorities and issues.

Understanding of applicable computer systems, such as Microsoft Office, Google Suite.

Be part of a dynamic team that creates memorable dining experiences for our guests.

We are looking for individuals who share our passion for delivering exceptional service and creating lasting impressions. As a key member of our team, you will be responsible for setting tables, communicating with the kitchen, interacting and serving guests, and ensuring the cleanliness of work areas and supplies.

To ensure success in this role, we require individuals who are physically fit, able to stand, sit, or walk for extended periods, manage the menu, and take a hands-on approach to work. You will also be required to follow established protocols, uphold quality standards, and maintain a professional appearance and communication style.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: Less than 1 year related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None.

We value diversity and inclusion in the workplace and are committed to being an equal opportunity employer.

We are seeking a skilled and dedicated Support Analyst to join our team.

As a Support Analyst, you will be the first point of contact for our customers and partners, providing them with exceptional support and guidance.

You will be responsible for managing incoming tickets, resolving issues, and collaborating across functional areas to address customer needs.

Your technical expertise and strong communication skills will enable you to provide top-notch support and ensure customer satisfaction.

• Manage incoming tickets and respond to customer inquiries in a timely and professional manner
• Resolve issues and questions self-sufficiently where possible, or escalate to the development team as needed
• Analyze markup language and application logs to aid the development team in eliminating product bugs
• Collaborate across functional areas to address customer needs and champion their interests

• Bachelor's degree or equivalent work experience
• 5+ years of experience in a technical customer service role, preferably in the IT industry or complex product
• Strong customer service mentality, with a focus on helping customers and providing excellent support
• Excellent organizational skills, with the ability to balance multiple tasks and priorities
• Technical affinity, with proficiency in Excel and willingness to learn new software
• Strong communication skills, with fluency in English and ability to understand customer needs

• A dynamic and fast-paced work environment
• The opportunity to make a real impact on customer satisfaction and loyalty
• A comprehensive benefits package, including up to 3 weeks of remote work per year
• A global and customized onboarding program
• A hybrid working model, with a mix of office and remote work