8 Retail Positions jobs in Fujairah

Press Tab to Move to Skip to Content Link

Job Title: Manager - Retail Liability Products

Posting Start Date: 24/07/2025

Job Description: Job Purpose

The development, rollout and management of NBF Retail Banking liability. The individual within this role will work with multiple stakeholders across the organisation to deliver the following:

1. Gather and analyse business and market data to identify product initiatives which will result in commercial benefit to the bank.
2. Co-ordinate with internal and external stakeholders to design and implement the initiatives identified, and launch the new product capabilities.
3. Develop and implement marketing plans to drive business growth and meet business target.
4. Conduct regular market review and monitor competitor activities to identify niche opportunities.
5. Work closely with business team and other internal and external stakeholders in order to support and execute strategic initiatives.
6. Analyse and circulate Product related MI to allow governance and management forums to monitor and make relevant decisions.
7. Provide support to different product initiatives as identified by the Head of Segments across any of the different areas that may require additional focus
8. Create and manage various segmental based propositions across multiple product lines.
9. Periodically review the existing liability products to ensure they are in line with the market
10. Review the profitability of all liability products and recommend changes when necessary to improve competitiveness and increase profitability.
11. Manage the product development and enhancement for Liability which is offered to all existing and new account/ card customers.
12. To maintain a competitive edge in the market on product initiatives while ensuring adherence to Bank’s policies, ethics and code of conduct
13. To effectively implement new ideas for product bundling in order to offer value products to customers.
14. To effectively manage MIS activities, ensuring timely and accurate MIS is maintained to track revenue generation.

Responsible for the enhancement and expansion of the retail liabilities products suite in line with business strategy i.e. Current, Savings, deposits, business banking, (both Islamic and Conventional products) Responsible for creating the concept papers and product programmes for rolling out new or enhanced product capability
Ensure all stakeholders provide their input to the process and agree the parameters of the product prior to launch
Create a mechanism for monitoring the performance of the product post launch and providing feedback to senior managers at agreed intervals
Work with all internal partners to define and agree the marketing strategy for each sub product Responsible for working with other product managers, and business unit heads to articulate a clear retail liabilities strategy.
Act as the coordinator between all stakeholders for all activities covering portfolio/market analysis, and product changes or implementation.
Create a mechanism for monitoring progress, identifying challenges, and providing feedback to senior management at agreed intervals.

Develop a mechanism to manage and monitor the success of your product portfolio

Work with all internal stakeholders to develop a mechanism for collecting internal and external business intelligence data.
Produce regular reports and analyses on relevant to the retail products/ propositions market within the UAE. Primary focus will be on competitive position, benchmarking, marketing roadmap, commercial challenges, economic factors, risk factors, pricing and profitability.
Detailed product pricing mechanism, various indicators on the quality of the portfolio, identify opportunity for revenue growth, cost reduction etc.,

Create market awareness of the bank and its associated products. Influence customers (and potential customers) in their choice of products.

Develop branding and marketing efforts through corporate communications, channel marketing efforts, and banks sales force.
Responsible for working closely with corporate communications to leverage the relationships and processes in place to achieve pre-defined marketing goals i.e. media coverage, PR management etc.,
Develop a mechanism by which communication with all or specified customers across the bank can happen in the most effective way
Responsible for creating, developing and fostering relationships with external parties to deliver product marketing objectives
Drive the annual budgeting and reporting process for all retail liability products
Create, cleanse and circulate monthly tracker reports to senior management
Provide recommendations on tactical changes required to meet and/or exceed annual budgets

Teamwork/Mentoring
Develop and foster relationships within the product development team and across the organisation to achieve desired objectives
Educate and build an understanding of the business intelligence and marketing processes with a view to making marketing efforts more efficient and successful
Take on an advisory, mentoring role with other colleagues.

To job holder will additionally work on delivering specific projects/products/initiatives which fit into the overall objectives of the function. In this case it may be managing and roll out of any other Retail banking strategic initiative of the Bank across multiple product line / proposition.

Bachelors Degree (MBA Preferred), Finance, Marketing, business administration
5 to 7 years of experience in Product management role in Financial services industry.
Project management qualification desirable e.g. Prince 2
Process Re-engineering qualification desirable e.g. Six Sigma Green Belt
Islamic Banking experience desirable

JOB TITLE

Customer Service Officer "face to face" | MAF Entertainment | Cinemas

ROLE SUMMARY

The role of the Customer Service Officer is to deliver an excellent customer experience to customers across the MAF Entertainment – All concepts across all regions.

ROLE PROFILE

• Provides a high standard of quality and efficient / friendly service as per Standard Operational Procedures.
• Handles all customer interactions with friendliness and professionalism, accommodating special requests and exceeding expectations.
• Shares customer preferences and important highlights with the team and the management.
• Ensures all guests receive the correct change and avoids cash under & over at all times.
• Makes everyone feel welcome, treats everyone as an individual and goes above and beyond to exceed expectations.
• Finds solutions and knows when to ask for help.

REQUIREMENTS

• 0-3+ years of experience in any Food and Beverage/Retail/Hospitality industry preferred.
• Basic English language verbal and written.
• Excellent communication skills.
• Team oriented, energetic, friendly, and outgoing.
• Flexible work night shifts, and on weekends and public holidays as per the roster.

WHAT WE OFFER

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.

Deluxe Holiday Homes is Dubai's leading vacation rental management firm, boasting a comprehensive suite of services that spans across vacation rentals, property management, real estate brokerage, and more. With a commitment to innovation, professionalism, and excellence, we manage over 800+ properties and employ a dedicated team of over 250+ professionals.

About the role :

The Operations Manager will oversee all aspects of holiday home operations in Fujairah, ensuring smooth onboarding, property readiness, guest satisfaction, and efficient coordination among departments. The role requires strong leadership, attention to detail, and the ability to manage people, processes, and properties to the highest standard.

Responsibilities :

Customer Service Supervision (Holiday Homes)

Oversee all customer service interactions for Fujairah-based holiday home guests.

Monitor and train staff to provide prompt, courteous, and helpful responses to guest inquiries.

Ensure 24 / 7 responsiveness for escalations and urgent guest matters.

Implement customer service SOPs aligned with company standards to enhance guest satisfaction.

Track and report recurring guest issues and coordinate with relevant departments for resolution and improvement.

Onboarding & Coordination

Supervise issuance and tracking of keys, access cards, and remotes.

Delegate and monitor daily tasks to Fujairah staff as needed.

Liaise with guests to ensure seamless check-in and onboarding experiences.

Maintain accurate records and ensure timely updates in PMS, ClickUp, and project management tools.

Manage multiple onboarding and operational tasks simultaneously, ensuring deadlines are met.

Operations & Facility Management

Monitor schedules for all operational staff.

Prioritize assignments based on bookings, emergencies, and guest movement.

Oversee logistics and storage operations, including linens, inventory (via inflow or similar), and warehouse management.

Monitor and manage the maintenance and use of company vehicles in Fujairah.

Supervise staff accommodations and welfare, conducting monthly surprise inspections and reporting to HR.

Manage office and accommodation needs, including contracts, utility payments, and renewals.

Coordinate with facility management partners (e.g., APEX) for major maintenance tasks.

Track inventory of landlord-owned items and lost & found articles.

Procure essential supplies and minor property replacements as required.

Ensure timely logging and reporting of all related expenses in designated systems.

Confirm accurate completion of all tasks in PMS and ClickUp.

Guest Experience & Property Oversight

Collaborate with Guest Relations to address and resolve guest concerns promptly.

Supervise furnishing upgrades and regular refurbishment projects across properties.

Conduct property inspections to ensure high standards and compliance.

Ensure effective resolution of guest complaints and inquiries.

Team Management & HR Coordination

Participate in the recruitment, onboarding, and training of operational staff.

Offer ongoing support, training, and performance monitoring of team members.

Conduct performance evaluations and enforce company policies.

Foster a professional, efficient, and accountable work environment.

Process Optimization & Reporting

Develop and refine SOPs and workflows to improve service quality and efficiency.

Track project progress and operational costs, maintaining detailed reports.

Analyze day-to-day operations and identify areas for improvement.

Liaise with internal departments and external vendors for smooth collaboration.

Prepare regular performance updates for senior management.

Handle additional administrative or operational tasks as needed to support smooth functioning.

Competitive salary Package;

Medical Insurance Plan;

Air Ticket Allowance;

Comprehensive training and support;

A dynamic and supportive working environment;

A great working environment;

Requirements

Bachelor’s degree in Business, Hospitality, or a related field.

Minimum 5 years of experience in customer service, operations or facility management, preferably in hospitality or property management.

Strong organizational and time-management skills.

Excellent communication and leadership abilities.

Proficiency in project management and property management tools (e.g., ClickUp, PMS, inflow).

Ability to work under pressure and manage multiple priorities.

If you are a proactive, customer-focused professional with a passion for Holiday Homes, we want to hear from you. Join Deluxe Holiday Homes and play a key role in delivering exceptional vacation experiences for our clients.

Deluxe Holiday Homes is Dubai's leading vacation rental management firm, boasting a comprehensive suite of services that spans across vacation rentals, property management, real estate brokerage, and more. With a commitment to innovation, professionalism, and excellence, we manage over 800+ properties and employ a dedicated team of over 250+ professionals.

About the role :

The Operations Manager will oversee all aspects of holiday home operations in Fujairah, ensuring smooth onboarding, property readiness, guest satisfaction, and efficient coordination among departments. The role requires strong leadership, attention to detail, and the ability to manage people, processes, and properties to the highest standard.

Responsibilities :

Customer Service Supervision (Holiday Homes)

Oversee all customer service interactions for Fujairah-based holiday home guests.

Monitor and train staff to provide prompt, courteous, and helpful responses to guest inquiries.

Ensure 24 / 7 responsiveness for escalations and urgent guest matters.

Implement customer service SOPs aligned with company standards to enhance guest satisfaction.

Track and report recurring guest issues and coordinate with relevant departments for resolution and improvement.

Onboarding & Coordination

Supervise issuance and tracking of keys, access cards, and remotes.

Delegate and monitor daily tasks to Fujairah staff as needed.

Liaise with guests to ensure seamless check-in and onboarding experiences.

Maintain accurate records and ensure timely updates in PMS, ClickUp, and project management tools.

Manage multiple onboarding and operational tasks simultaneously, ensuring deadlines are met.

Operations & Facility Management

Monitor schedules for all operational staff.

Prioritize assignments based on bookings, emergencies, and guest movement.

Oversee logistics and storage operations, including linens, inventory (via inflow or similar), and warehouse management.

Monitor and manage the maintenance and use of company vehicles in Fujairah.

Supervise staff accommodations and welfare, conducting monthly surprise inspections and reporting to HR.

Manage office and accommodation needs, including contracts, utility payments, and renewals.

Coordinate with facility management partners (e.g., APEX) for major maintenance tasks.

Track inventory of landlord-owned items and lost & found articles.

Procure essential supplies and minor property replacements as required.

Ensure timely logging and reporting of all related expenses in designated systems.

Confirm accurate completion of all tasks in PMS and ClickUp.

Guest Experience & Property Oversight

Collaborate with Guest Relations to address and resolve guest concerns promptly.

Supervise furnishing upgrades and regular refurbishment projects across properties.

Conduct property inspections to ensure high standards and compliance.

Ensure effective resolution of guest complaints and inquiries.

Team Management & HR Coordination

Participate in the recruitment, onboarding, and training of operational staff.

Offer ongoing support, training, and performance monitoring of team members.

Conduct performance evaluations and enforce company policies.

Foster a professional, efficient, and accountable work environment.

Process Optimization & Reporting

Develop and refine SOPs and workflows to improve service quality and efficiency.

Track project progress and operational costs, maintaining detailed reports.

Analyze day-to-day operations and identify areas for improvement.

Liaise with internal departments and external vendors for smooth collaboration.

Prepare regular performance updates for senior management.

Handle additional administrative or operational tasks as needed to support smooth functioning.

Competitive salary Package;

Medical Insurance Plan;

Air Ticket Allowance;

Comprehensive training and support;

A dynamic and supportive working environment;

A great working environment;

Requirements

Bachelor’s degree in Business, Hospitality, or a related field.

Minimum 5 years of experience in customer service, operations or facility management, preferably in hospitality or property management.

Strong organizational and time-management skills.

Excellent communication and leadership abilities.

Proficiency in project management and property management tools (e.g., ClickUp, PMS, inflow).

Ability to work under pressure and manage multiple priorities.

If you are a proactive, customer-focused professional with a passion for Holiday Homes, we want to hear from you. Join Deluxe Holiday Homes and play a key role in delivering exceptional vacation experiences for our clients.

Join to apply for the Customer Service Supervisor – (Fujairah Operations) role at Deluxe Holiday Homes

Join to apply for the Customer Service Supervisor – (Fujairah Operations) role at Deluxe Holiday Homes

Deluxe Holiday Homes is Dubai's leading vacation rental management firm, boasting a comprehensive suite of services that spans across vacation rentals, property management, real estate brokerage, and more. With a commitment to innovation, professionalism, and excellence, we manage over 800+ properties and employ a dedicated team of over 250+ professionals.
About the role:
The Operations Manager will oversee all aspects of holiday home operations in Fujairah, ensuring smooth onboarding, property readiness, guest satisfaction, and efficient coordination among departments. The role requires strong leadership, attention to detail, and the ability to manage people, processes, and properties to the highest standard.
Responsibilities:
Customer Service Supervision (Holiday Homes)

• Oversee all customer service interactions for Fujairah-based holiday home guests.
• Monitor and train staff to provide prompt, courteous, and helpful responses to guest inquiries.
• Ensure 24/7 responsiveness for escalations and urgent guest matters.
• Implement customer service SOPs aligned with company standards to enhance guest satisfaction.
• Track and report recurring guest issues and coordinate with relevant departments for resolution and improvement.
  

• Supervise issuance and tracking of keys, access cards, and remotes.
• Delegate and monitor daily tasks to Fujairah staff as needed.
• Liaise with guests to ensure seamless check-in and onboarding experiences.
• Maintain accurate records and ensure timely updates in PMS, ClickUp, and project management tools.
• Manage multiple onboarding and operational tasks simultaneously, ensuring deadlines are met.
  

• Monitor schedules for all operational staff.
• Prioritize assignments based on bookings, emergencies, and guest movement.
• Oversee logistics and storage operations, including linens, inventory (via inflow or similar), and warehouse management.
• Monitor and manage the maintenance and use of company vehicles in Fujairah.
• Supervise staff accommodations and welfare, conducting monthly surprise inspections and reporting to HR.
• Manage office and accommodation needs, including contracts, utility payments, and renewals.
• Coordinate with facility management partners (e.g., APEX) for major maintenance tasks.
• Track inventory of landlord-owned items and lost & found articles.
• Procure essential supplies and minor property replacements as required.
• Ensure timely logging and reporting of all related expenses in designated systems.
• Confirm accurate completion of all tasks in PMS and ClickUp.
  

• Collaborate with Guest Relations to address and resolve guest concerns promptly.
• Supervise furnishing upgrades and regular refurbishment projects across properties.
• Conduct property inspections to ensure high standards and compliance.
• Ensure effective resolution of guest complaints and inquiries.
  

• Participate in the recruitment, onboarding, and training of operational staff.
• Offer ongoing support, training, and performance monitoring of team members.
• Conduct performance evaluations and enforce company policies.
• Foster a professional, efficient, and accountable work environment.
  

• Develop and refine SOPs and workflows to improve service quality and efficiency.
• Track project progress and operational costs, maintaining detailed reports.
• Analyze day-to-day operations and identify areas for improvement.
• Liaise with internal departments and external vendors for smooth collaboration.
• Prepare regular performance updates for senior management.
• Handle additional administrative or operational tasks as needed to support smooth functioning.
  

• Competitive salary Package;
• Medical Insurance Plan;
• Air Ticket Allowance;
• Comprehensive training and support;
• A dynamic and supportive working environment;
• A great working environment;
  

• Bachelor’s degree in Business, Hospitality, or a related field.
• Minimum 5 years of experience in customer service, operations or facility management, preferably in hospitality or property management.
• Strong organizational and time-management skills.
• Excellent communication and leadership abilities.
• Proficiency in project management and property management tools (e.g., ClickUp, PMS, inflow).
• Ability to work under pressure and manage multiple priorities.
  

• Seniority levelMid-Senior level

• Employment typeFull-time

• Job functionOther
• IndustriesHospitality

Referrals increase your chances of interviewing at Deluxe Holiday Homes by 2x

Fujairah Emirate, United Arab Emirates 17 hours ago

Fujairah, Fujairah Emirate, United Arab Emirates 1 day ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Deluxe Holiday Homes is Dubai's leading vacation rental management firm, boasting a comprehensive suite of services that spans across vacation rentals, property management, real estate brokerage, and more. With a commitment to innovation, professionalism, and excellence, we manage over 800+ properties and employ a dedicated team of over 250+ professionals.

About the role:

The Operations Manager will oversee all aspects of holiday home operations in Fujairah, ensuring smooth onboarding, property readiness, guest satisfaction, and efficient coordination among departments. The role requires strong leadership, attention to detail, and the ability to manage people, processes, and properties to the highest standard.

Responsibilities:

Customer Service Supervision (Holiday Homes)

• Oversee all customer service interactions for Fujairah-based holiday home guests.

• Monitor and train staff to provide prompt, courteous, and helpful responses to guest inquiries.

• Ensure 24/7 responsiveness for escalations and urgent guest matters.

• Implement customer service SOPs aligned with company standards to enhance guest satisfaction.

• Track and report recurring guest issues and coordinate with relevant departments for resolution and improvement.

Onboarding & Coordination

• Supervise issuance and tracking of keys, access cards, and remotes.

• Delegate and monitor daily tasks to Fujairah staff as needed.

• Liaise with guests to ensure seamless check-in and onboarding experiences.

• Maintain accurate records and ensure timely updates in PMS, ClickUp, and project management tools.

• Manage multiple onboarding and operational tasks simultaneously, ensuring deadlines are met.

Operations & Facility Management

• Monitor schedules for all operational staff.

• Prioritize assignments based on bookings, emergencies, and guest movement.

• Oversee logistics and storage operations, including linens, inventory (via inflow or similar), and warehouse management.

• Monitor and manage the maintenance and use of company vehicles in Fujairah.

• Supervise staff accommodations and welfare, conducting monthly surprise inspections and reporting to HR.

• Manage office and accommodation needs, including contracts, utility payments, and renewals.

• Coordinate with facility management partners (e.g., APEX) for major maintenance tasks.

• Track inventory of landlord-owned items and lost & found articles.

• Procure essential supplies and minor property replacements as required.

• Ensure timely logging and reporting of all related expenses in designated systems.

• Confirm accurate completion of all tasks in PMS and ClickUp.

Guest Experience & Property Oversight

• Collaborate with Guest Relations to address and resolve guest concerns promptly.

• Supervise furnishing upgrades and regular refurbishment projects across properties.

• Conduct property inspections to ensure high standards and compliance.

• Ensure effective resolution of guest complaints and inquiries.

Team Management & HR Coordination

• Participate in the recruitment, onboarding, and training of operational staff.

• Offer ongoing support, training, and performance monitoring of team members.

• Conduct performance evaluations and enforce company policies.

• Foster a professional, efficient, and accountable work environment.

Process Optimization & Reporting

• Develop and refine SOPs and workflows to improve service quality and efficiency.

• Track project progress and operational costs, maintaining detailed reports.

• Analyze day-to-day operations and identify areas for improvement.

• Liaise with internal departments and external vendors for smooth collaboration.

• Prepare regular performance updates for senior management.

• Handle additional administrative or operational tasks as needed to support smooth functioning.

Benefits

• Competitive salary Package;

• Medical Insurance Plan;

• Air Ticket Allowance;

• Comprehensive training and support;

• A dynamic and supportive working environment;

• A great working environment;

Position Objective:

The Sales Associate is responsible for representing the brand by maximizing sales and delivering exceptional customer service. This role involves maintaining store standards, supporting visual merchandising, and assisting in the overall retail experience while adhering to operational duties as assigned by the Store Manager or Assistant Store Manager.

Key Responsibility:

Customer Service:

• Greet customers and assist them in selecting products that meet their needs.
• Convert window shoppers into buyers through proactive engagement.
• Promote the company's loyalty program to encourage repeat sales.
• Deliver top-tier customer service by following the company’s GUEST model (Greet, Understand, Explain, Sell, Thank).
• Stay informed about various brands within the group to offer effective suggestions and cross-selling opportunities.
• Educate customers on product features, benefits, materials, and care instructions.

Grooming / Attitude / Knowledge:

• Always present a well-groomed and professional appearance.
• Be flexible and available to work extended hours during peak sales periods.
• Stay up-to-date on product knowledge to minimize stock loss and provide accurate recommendations.

Merchandising:

• Ensure products are displayed in an attractive manner according to store layout standards.
• Adhere to visual merchandising (VM) guidelines and stock management protocols, especially for clearance items.
• Record and maintain accurate inventory records for incoming and outgoing stock.
• Upsell and cross-sell products to increase sales opportunities.
• Maintain strong knowledge of product inventory and promotions to communicate effectively with customers.

Process:

• Efficiently operate the Point of Sale (POS) system for billing and transactions.
• Balance the cash till at the start and end of shifts.
• Accurately process payments through cash, credit cards, vouchers, or automatic debits.
• Issue receipts, refunds, and change to customers correctly.
• Maintain vigilance regarding store security and ensure all loss prevention policies are followed.
• Replenish and re-merchandise stock on the sales floor to ensure product availability at all times.

Desired Qualification:

The ideal Sales Associate in a retail company should have a bachelor’s degree with effective communication and interpersonal skills in order to contribute to a welcoming customer experience, previous experience in a sales role is preferred. Kindly note that this job opportunity is for Fujairah. #J-18808-Ljbffr