129 Sales Support jobs in the United Arab Emirates

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Job Requisition ID: R7185

The Sales Support role is integral to maintaining smooth operations and ensuring client satisfaction within the sales team. This position involves providing exceptional support to clients and Account Managers, managing projects efficiently, and overseeing order management processes. The ideal candidate will possess strong communication and organizational skills, attention to detail, and the ability to work collaboratively across various internal divisions.

• Education: University degree.
• Experience: Minimum of 5+ years in a sales support or customer service role, preferably within the fragrance or cosmetics industry.
• Technical Skills: Proficiency in Microsoft Office Suite and other relevant software. Familiarity with SAP.
• Language Skills: Excellent verbal and written communication skills in English; additional languages are a plus.
• Financial Skills: Quotes, pricing, budgeting, and forecasting processes.

Communication

• Client and Account Manager Support: Provide exceptional support to clients and Account Managers, maintaining harmonious working relationships.
• Email Management: Respond to internal and external emails promptly, forwarding them to Account Managers as needed.
• Internal Liaison: Collaborate with various internal divisions and utilize different systems to complete daily tasks.
• Work Tracking: Maintain well-organized work tracking files.
• Complaint Handling: Handle and escalate customer complaints to the respective division with a clear and accurate overview.
• Reporting: Provide precise reports to Account Managers when needed, such as order status, projects, sampling, etc.

Project Management

• Project Loading: Load projects into company software based on Account Manager briefs. Tasks include purchasing project-related benchmarks, supporting evaluators on shipping samples to other Creative Centers, updating projects as per Account Manager instructions, requesting bases for line extensions, registering commercial wins, and adding team members.
• Sample Requests: Load sample requests through SAP following evaluator submissions.
• Price Letters: Create price letters.
• Sample Shipments: Book sample shipments through FedEx (local) and DHL (international), tracking them until successful delivery to the client. Escalate issues with Account Managers and courier providers if necessary.
• Product Codes: Request internal product codes for approved fragrances.

Order Management

• Technical Documents: Request technical documents following client requests.
• SAP Usage: Use SAP for fragrance and price registration.
• Specs Loading: Load specs on new fragrances for QC checks.
• Coordination: Coordinate with Customer Service in the manufacturing plant to ensure all necessary steps are completed on time to release orders at the earliest.
• Order Tracking: Keep track of order status throughout the entire process, escalating issues with Account Managers if there are delays.
• Customer Master Data: Communicate with CMD to load/update accounts.

We are a world leader in taste, scent, and nutrition, offering our clients a broad range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unlocks our potential. We value a diverse mosaic of ethnic backgrounds, national origins, races, ages, genders, and veteran statuses. We strive for an inclusive work environment that allows each of our colleagues to bring their authentic selves to work, regardless of faith, gender identity, expression, sexual orientation, or disability.

Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more.

• Assist the sales head in managing and maintaining customer accounts.
• Prepare and process sales orders, quotes, and invoices.
• Coordinate with internal departments (e.g., Lab, logistics, finance, marketing) to ensure timely delivery of products and services.
• Maintain and update CRM systems with accurate customer and sales data.
• Handle customer inquiries, resolve issues, and provide after-sales support.

• Generate reports on sales metrics and performance for management review.
• Support the preparation of sales presentations, proposals, and contracts.
• Track inventory levels and liaise with supply chain to manage product availability.
• Schedule meetings, calls, and demos between clients and sales representatives.

Job Title: Sales Support Manager
Job Type: Full Time
Department: Sales Department

Job Purpose
The Sales Support Manager leads the Sales Support team in providing critical administrative and customer service functions that drive logistics sales success. This role is responsible for managing a team of Sales Support Officers, enhancing customer experience, and ensuring alignment between Sales, Operations, and Accounts. The manager oversees day-to-day operations, ensures adherence to SOPs, drives process improvement, and maintains quality assurance across all sales support functions.

Key Responsibilities
Team Leadership & Management:
• Supervise and mentor the Sales Support team, ensuring tasks are completed efficiently and accurately.
• Conduct regular performance reviews, OJT tracking, and training needs analysis.
• Allocate workloads and coordinate coverage during absences or peak periods.

Operational Oversight:
• Ensure accurate and timely processing of customer inquiries, job creation, invoicing, and documentation.
• Maintain and monitor SLA adherence across customer touchpoints.
• Liaise with ground handling agents and airlines to resolve escalated issues.

Customer Relationship Management:
• Serve as an escalation point for customer issues requiring higher-level resolution.
• Guide the team in maintaining proactive communication with customers, ensuring timely updates and resolution of queries.
• Oversee customer onboarding processes and compliance documentation.

System & Process Optimization:
• Monitor CRM (Zoho) usage for consistency, accuracy, and completeness.
• Generate performance and process reports including CSR for airline partners and conversion analytics.
• Lead initiatives to automate routine tasks and implement system efficiencies.

Cross-Functional Coordination:
• Ensure synchronization between Sales, Operations, and Finance for smooth workflow and payment cycles.
• Act as a liaison to streamline interdepartmental communication and hand-offs.

Required Skills & Qualifications
• Proven experience (5+ years, 7+ preferred) in logistics, sales support, or customer service operations, with at least 1 year in a supervisory role.
• Proficiency in CRM platforms (e.g., Zoho), Microsoft Office Suite, and email communication tools.
• Strong leadership, analytical, and organizational skills.
• Fluency in English and Russian (oral and written).
• Excellent interpersonal and conflict resolution skills.
• Experience working with logistics providers and ground handling agents (e.g., DNATA).
• Familiarity with SLA management and KPI tracking.
• Capacity to work under pressure in a fast-paced, service-driven environment.

Training & Onboarding
• Liaise with HR to ensure execution of OJT (On-the-Job Training) programs.
• Oversee system training programs and coordinate with IT for support and enhancements.
• Coordinate with HR to identify, plan, and execute soft skills and compliance training.
• Facilitate soft onboarding of new staff, ensuring smooth integration into team processes and systems.

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Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with passion and creativity, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There’s much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. Every day, your talent, your innovative spirit, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

A Senior Sales Support Executive with the global leader in the creation of Fragrance & Beauty and Taste & Wellbeing and an essential member of our Fine Fragrance Sales team for the SAMEA region - Your future position?

Due to increased business activity and project pipelines, we are currently looking to expand our small, friendly, and fabulous Sales team for the South Asia, Middle East & Africa (SAMEA) region and hiring an additional ' Senior Sales Support Executive '.

Based in our Dubai office in Media City and reporting to the Commercial Director of SAMEA, you will play an important role in the team, providing important support and developing an intimate understanding of Givaudan briefing and project management systems. You will support essential administrative projects and report to the team and the broader business. You will also actively build and maintain professional relationships with our teams and customers in the region.

Sounds interesting? It could well be your perfect opportunity if, like us, you always aim to exceed customer needs, can deliver value, and are skilled at fostering excellent relationships!

In this exciting role, with a 'can-do’ mindset, you will -

Support our business:

• Manage administrative tasks, including project and sample requests, from initiation to completion and preparation for submission.
• Support the business for sourcing market products, information, and creative and technical needs.
• Prepare and maintain price quotations and ensure accuracy on our internal systems.

Position our fragrance solutions:

• Analyse data to identify meaningful insights.
• Manage priorities for yourself and the sales team.
• Create easy-to-understand reports and presentations.

Improve the bottom line:

• Be an essential team member by coordinating and updating critical reports and tracking tools.
• Maintain data accuracy on reports and manage timelines.
• Create daily, weekly, and monthly dashboards and support project management and data reporting.

Service our customers:

• Respond to all enquiries using systems knowledge, creative investigation, and follow-up.
• Provide the business team with information on customers' requests, insights, and communications.
• Use your skills to support the Key Account Managers deliver to our customers.

You?

Are you someone who wants to shape your world? Who excels in being in a culture where you can express yourself in a creative team environment? Who wants to collaborate and learn together with teams who are as passionate as you are? Then join us and impact your world.

Your professional profile includes -

• 2+ years of relevant work experience, ideally in B2B Sales support role(s) in international work environments in the region.
• Preference for candidates already based in the UAE.
• Excellent oral and written proficiency in the English language. Additional proficiency in other languages like Arabic or French would be advantageous but not mandatory.
• Working knowledge of ERP’s like SAP would be advantageous.
• Team player and comfortable with diversity.

Our benefits -

• Attractive package with benefits.
• Excellent opportunities for progressive learning and development.
• A creative team environment that will inspire you.

At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Every essence of you enriches our world.
Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.

Key Responsibilities:

1. Assist sales teams in generating sales invoices and documenting customer transactions.
2. Perform data entry, administrative duties, and update databases with accurate information.
3. Monitor sales records and collaborate with other logistic departments as necessary.
4. Support special projects and tasks assigned by management.
5. Follow up with customers to ensure timely payments and maintain positive relationships.

Required Skills and Qualifications:

1. Graduate degree from a relevant field, preferably accounting or finance.
2. Proficiency in Microsoft Office applications and excellent IT skills.
3. Strong organizational, communication, and interpersonal skills.

Benefits and Advantages:

This role offers the opportunity to work with a dynamic team, develop new skills, and contribute to the growth of our organization.

Additional Information:

Successful candidates will have a strong work ethic, attention to detail, and excellent problem-solving skills.

Join to apply for the Sales Support Executive role at Givaudan

Join to apply for the Sales Support Executive role at Givaudan

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with passion and creativity, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There's much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. Every day, your talent, your innovative spirit, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

A Sales Support Executive with the global leader in the creation of Fragrance & Beauty and Taste & Wellbeing and an essential member of our Fine Fragrance Sales team for the SAMEA region - Your future position?

Due to increased business activity and project pipelines, we are currently looking to expand our small, friendly, and fabulous Sales team for the South Asia, Middle East & Africa (SAMEA) region and hiring an additional 'Sales Support Executive'.

Based in our Dubai office in Media City and reporting to the Commercial Director of SAMEA, you will play an important role in the team, providing important support and developing an intimate understanding of Givaudan briefing and project management systems. You will support essential administrative projects and report to the team and the broader business. You will also actively build and maintain professional relationships with our teams and customers in the region.

Sounds interesting? It could well be your perfect opportunity if, like us, you always aim to exceed customer needs, can deliver value, and are skilled at fostering excellent relationships

In this exciting role, with a 'can-do' mindset, you will -

Support our business:

• Manage administrative tasks, including project and sample requests, from initiation to completion and preparation for submission.
• Support the business for sourcing market products, information, and creative and technical needs.
• Prepare and maintain price quotations and ensure accuracy on our internal systems.
  
  

• Analyse data to identify meaningful insights.
• Manage priorities for yourself and the sales team.
• Create easy-to-understand reports and presentations.
  
  

• Be an essential team member by coordinating and updating critical reports and tracking tools.
• Maintain data accuracy on reports and manage timelines.
• Create daily, weekly, and monthly dashboards and support project management and data reporting.
  
  

• Respond to all enquiries using systems knowledge, creative investigation, and follow-up.
• Provide the business team with information on customers' requests, insights, and communications.
• Use your skills to support the Key Account Managers deliver to our customers.
  
  

• A Bachelor's degree in a relevant discipline.
• 3-4 years of relevant work experience, ideally in B2B Sales support role(s) in international work environments in the region.
• Preference for candidates already based in the UAE.
• Excellent oral and written proficiency in the English language. Additional proficiency in other languages like Arabic or French would be advantageous but not mandatory.
• Working knowledge of ERP's like SAP would be advantageous.
• Good project management skills.
• Team player and comfortable with diversity.
  
  

• Attractive package with benefits.
• Excellent opportunities for progressive learning and development.
• A creative team environment that will inspire you.
  
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Sales and Business Development
• Industries Chemical Manufacturing

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Vacancy

1 Vacancy

Job Description

Job Title: Sales Support Manager

Job Type: Full Time

Job Purpose

The Sales Support Manager leads the Sales Support team in providing critical administrative and customer service functions that drive logistics sales success. This role is responsible for managing a team of Sales Support Officers, enhancing customer experience, and ensuring alignment between Sales, Operations, and Accounts. The manager oversees day-to-day operations, ensures adherence to SOPs, drives process improvement, and maintains quality assurance across all sales support functions.

Key Responsibilities

• Supervise and mentor the Sales Support team, ensuring tasks are completed efficiently and accurately.

• Conduct regular performance reviews, OJT tracking, and training needs analysis.

• Allocate workloads and coordinate coverage during absences or peak periods.

Operational Oversight:

• Ensure accurate and timely processing of customer inquiries, job creation, invoicing, and documentation.

• Maintain and monitor SLA adherence across customer touchpoints.

• Liaise with ground handling agents and airlines to resolve escalated issues.

Customer Relationship Management:

• Serve as an escalation point for customer issues requiring higher-level resolution.

• Guide the team in maintaining proactive communication with customers, ensuring timely updates and resolution of queries.

• Oversee customer onboarding processes and compliance documentation.

System & Process Optimization:

• Monitor CRM (Zoho) usage for consistency, accuracy, and completeness.

• Generate performance and process reports including CSR for airline partners and conversion analytics.

• Lead initiatives to automate routine tasks and implement system efficiencies.

Cross-Functional Coordination:

• Ensure synchronization between Sales, Operations, and Finance for smooth workflow and payment cycles.

• Act as a liaison to streamline interdepartmental communication and hand-offs.

Desired Candidate Profile

Required Skills & Qualifications

• Proven experience (5+ years, 7+ preferred) in logistics, sales support, or customer service operations, with at least 1 year in a supervisory role.

• Proficiency in CRM platforms (e.g., Zoho), Microsoft Office Suite, and email communication tools.

• Strong leadership, analytical, and organizational skills.

• Fluency in English and Russian (oral and written).

• Excellent interpersonal and conflict resolution skills.

• Experience working with logistics providers and ground handling agents (e.g., DNATA).

• Familiarity with SLA management and KPI tracking.

• Capacity to work under pressure in a fast-paced, service-driven environment.

Training & Onboarding

• Liaise with HR to ensure execution of OJT (On-the-Job Training) programs.

• Oversee system training programs and coordinate with IT for support and enhancements.

• Coordinate with HR to identify, plan, and execute soft skills and compliance training.

• Facilitate soft onboarding of new staff, ensuring smooth integration into team processes and systems.

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System8

Modather

About the role:

The Sales Support Executive plays a critical role in driving the commercial success by efficiently managing client Trip Cost Estimate (TCE) requests and ensuring accurate, competitive, and profitable quotations. This position serves as a key liaison between clients, internal departments, and the global Sales team, providing timely and strategic pricing support that aligns with business objectives.

Key Responsibilities:

• Analyze client requests and generate detailed trip cost estimates (TCEs) based on the services requested, ensuring profitability and alignment with company's pricing strategies.
• Ensure timely and efficient processing of TCE requests, delivering accurate quotations that meet client expectations.
• Handle daily correspondence related to TCEs, including emails and internal communications.
• Collaborate with the Operations Department to gather insights on trip performance and identify areas for pricing improvement.
• Support internal business units with their pricing and quotation needs, ensuring consistency and responsiveness.
• Assist global Business Development and Sales Managers with the preparation of initial client offers and proposals.
• Maintain proactive communication with clients regarding TCE requests, gather feedback on pricing competitiveness, and recommend rebates or discounts where appropriate.
• Prepare and submit monthly reports detailing TCE activity, trends, and performance insights.

Skills & Experience:

• Minimum 3 years of experience in managing complex pricing and quotation processes.
• Prior experience in the Business Aviation industry is required.
• Strong analytical and problem-solving skills.
• Good verbal and written communication skills.
• Ability to manage multiple priorities under tight deadlines.
• Strong attention to detail.

This role involves providing administrative support to a sales team. The successful candidate will be responsible for maintaining records, taking feedback from clients, and assisting with listings.

• Maintain daily meeting reports
• Take feedback from clients on sales performance
• Post adverts on property platforms
• Assist agents in listing properties
• Check CRM lead updates
• Act as a point of contact between sales agent and sales head

• Minimum 2 years work experience as a sales admin
• Basic knowledge of MS Excel and Word
• Strong administrative and organizational skills
• Exceptional customer service skills (phone and face-to-face)

This is an excellent opportunity for a motivated individual to develop their skills in administration and customer service.

We offer a competitive salary package and opportunities for career growth and development.