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Customer Service
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About GovConnect:
GovConnect is your one-stop partner for all government-related business services in the UAE. From setting up your company in a free zone or mainland, to handling corporate tax registration, visas, PRO services, and business relocation—we simplify the process so you can focus on growth. We proudly serve entrepreneurs, SMEs, and corporates with expert guidance and full-service execution.
Role Overview:
We are seeking a motivated and professional Customer Service & Lead Generation Executive to be the first point of contact for our potential clients. This role focuses on making outbound calls, engaging with prospects, introducing GovConnect's services, and identifying qualified leads to be handed over to the Manager for closing.
Key Responsibilities:
- Make outbound cold calls to potential clients (entrepreneurs, SMEs, corporates).
- Introduce GovConnect's services and explain the value we bring.
- Qualify leads by understanding client needs, business stage, and requirements.
- Schedule appointments and forward warm leads to the Manager for deal closure.
- Maintain accurate records of leads, calls, and conversations in the CRM system.
- Provide excellent customer service, ensuring every prospect has a professional first impression of GovConnect.
- Support the team with occasional follow-ups on client documentation or inquiries.
- Participate in social media videos and campaigns to generate leads and build brand awareness.
Requirements:
- Fluent in Arabic and English (both written and spoken).
- Previous experience in telesales, customer service, or lead generation (preferably in business setup, real estate, or related industries in the UAE).
- Strong communication and persuasion skills; confident in cold calling.
- Target-driven and motivated to support the team in meeting sales goals.
- Well-organized, proactive, and able to manage multiple leads simultaneously.
What We Offer:
- Competitive salary + performance incentives.
- Training and development on UAE business setup and government services.
- Career growth opportunities within GovConnect and the wider Driven Group.
- A dynamic and supportive work environment.
Customer Service
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We are a pioneering, family-run pharmaceutical company focused on reproductive hormone treatments for lifelong well-being. We also offer food supplements and medical devices used in gynaecology, fertility, obstetrics, and endocrinology. Distributing in over 90 countries, with approximately 1,300 employees, 22 subsidiaries, and 5 production sites, we are growing through recruiting exceptional talent and fostering a thriving environment.
This mid-senior role supports sales administration, logistics, and planning for key accounts, affiliates, or third parties globally, acting as the primary client contact for all supply matters. Responsibilities encompass the entire supply chain, from demand analysis and integrated business planning to order-to-cash cycle management and performance measurement, across our international markets.
Accountabilities:- Order to Cash Management: Manage sales order processing, invoicing, and the order book. Support demand forecasting and keep clients informed about delivery schedules.
- Market Demand Forecast Management: Negotiate and collect rolling forecasts, support local planning processes, monitor demand trends, and implement corrective actions.
- Customer Service: Maintain high service levels, act as the point of contact for delivery follow-up, timing, and quantities.
- Order Fulfilment & Logistics: Oversee order preparation, carrier relationships, export documentation, shipment bookings, and transportation billing, including Track-and-Trace and return management.
- Credit Management: Monitor payments, maintain DSO reports, and follow up on irregularities.
- New Product Introduction & Development: Facilitate product launches, initiate SKU creation, coordinate with artwork and serialization departments, and maintain launch plans.
- KPIs & Performance Management: Develop and monitor KPIs, provide analytics, and support decision-making.
Additional responsibilities include transportation, inventory optimization, product dispatch, regulatory liaison, and administrative tasks.
Job Requirements:- Strong knowledge of sales administration, logistics, transportation, order-to-cash, and customs.
- Experience with ERP systems.
- Over 10 years of experience in the pharmaceutical industry.
- Fluency in English; additional languages (French, Spanish, Chinese, German, Russian) preferred.
- Independent worker with decision-making skills.
- Adaptability to fast-paced, changing environments.
Customer Service
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The candidate will be responsible for:
- Serving as the primary point of contact for the customers and all internal Galaxy offices.
- Relationship management with customers and developing an understanding of their business needs.
- Managing the end-to-end process of air export movement, by working closely with the customer and internal stakeholders.
- Proactively tracking the shipments and notifying the customers whenever required.
- Communicating the changes/deviations from the earlier devised plan, post discussion with the team, to avert risks in routing or movement.
- Resolving customer issues by engaging suitable stakeholders.
- Monitoring booking trends and following up with customers to increase sales and optimize the customer service experience.
- Maintaining accurate records and documentation and ensuring compliance with all relevant regulations and standards.
Job Type: Full Time
Job Location: Dubai
Basic required skills:
- Excellent communication and interpersonal skills.
- Fluent in Hindi and English (oral and written).
- Computer literate.
- Familiar with MS Office tools.
- Familiar with international logistics and freight forwarding (ocean/air & import/export).
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#J-18808-LjbffrCustomer Service
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Intergrande BKC delivers a wide range of manpower services across the United Arab Emirates, for a large Client base in infrastructure, construction, factories, interiors and fit out services. Over 22+ years of experience working with the UAE's leading companies, we deploy the industry best tailored manpower services to advance our client success.
JOB DESCRIPTION- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Keeping records of customer interactions, transactions, comments, and complaints.
Job Type: Full-time
#J-18808-Ljbffrcustomer service
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TAA Project Management Services is currently recruiting for a Customer Service Intern to work on a full-time/part-time basis in Dubai for a period of 6 months , leading to a permanent position .
The Customer Service Officer is responsible for addressing complaints, issues, and queries of clients via email, telephone, or website; ensuring close, professional, and efficient relations and solutions according to the company standards.
In this role, your responsibilities will include the following:- Ensuring close, professional, and efficient relations with customers, with a company representative present at all times.
- Understanding customer needs, improving their satisfaction, and collecting feedback on services provided.
- Addressing complaints/issues posted by clients on the company website.
- Assisting other departments with client relations during difficult times.
- Supporting providers in resolving their problems.
- Following up on all complaints and queries related to the company.
- Conducting customer satisfaction surveys and presenting findings to the Customer Service Manager.
The ideal candidate will have the following skills and experience:
- Bachelor's Degree or equivalent.
- At least 1 year of experience in a similar role; knowledge of the facility management industry is a plus.
- Proficient in MS Office (Excel, Word, Outlook, PowerPoint) and internet research skills.
- Candidates must have their own visa and reside in Dubai.
- Excellent English speaking skills.
- Must have a laptop.
Commission will be provided upon successful deal closures. Phone will be provided.
Get in touch today to find out more.
Please email your updated CV, passport copy, and visa page to
Best of luck
#J-18808-LjbffrDelivery Station Customer Service Associate, Customer Service
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At Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services, including improving how we fulfill and deliver customer orders.
We're making history, and the good news is that we've only just begun. At Amazon, you get to work with smart, passionate people who are building new products and services every day on behalf of our customers. As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in-station, real-time hands-on support to ensure our customers receive their packages on time, as promised.
The role will also help connect customers with experts who can provide them with the most accurate and up-to-date information about their packages. The work goes beyond fulfilling and delivering customer orders; it's about making sure we put smiles on customers' faces.
Key job responsibilities- Communicating with customers directly in person, in addition to via phone and email
- Empathizing with and prioritizing customer needs
- Upholding company values and respecting every customer
- Resolving issues and setting appropriate expectations with customers
- Understanding and responding appropriately to customer issues
- Consistently composing grammatically correct, concise, and accurate written responses
- Approaching problems logically and with good judgment to ensure the appropriate customer outcome
- Making quick and effective decisions on behalf of the customer
- Working a flexible full-time schedule (40 hours per week)
- Work in environments where noise levels vary and can be loud (hearing protection will be provided)
- Work in environments where temperatures may vary due to outside weather conditions and are not controlled
You will be based at one of our last-mile delivery warehouses where Amazon's leading logistics system operates. As orders are dispatched and delivered, you'll be in contact with warehouse associates, delivery partners, and customers when they need guidance. You will inform delivery partners when a customer needs to reschedule a delivery. When you notice a delivery issue, you'll work to resolve it immediately to ensure a great customer experience without the need for the customer to contact Amazon. Operating at the heart of Amazon's logistics, you'll develop logistical and customer service expertise that sets Amazon apart. You'll connect with our customers daily, leveraging your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses.
About the teamOur mission is to be Earth's most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We're an inclusive team that empowers and cares for our people so they have the time and energy to focus on our customers' happiness. Our goal is to reduce customer effort in every way possible, helping them achieve the best results quickly and efficiently.
Basic qualifications- High school diploma or equivalent
- Previous experience in customer service
- Ability to effectively prioritize work to ensure efficiency
- Experience with Windows OS and Microsoft Outlook
- Familiarity with multiple web browsers, database searching, and instant messenger tools
- English and Arabic language skills
- Bachelor's degree or equivalent work experience
- Proficiency in verbal and written communication
- Experience understanding and developing performance metrics to measure progress against KPIs
- Experience working on a merchandising or brand ambassador team for a recognized consumer brand
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need workplace accommodations during the application and hiring process, please visit (link) for more information. If the country or region you're applying in isn't listed, please contact your Recruiting Partner.
#J-18808-LjbffrCustomer Service Representative
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We are seeking a dedicated and customer-focused Customer Service Representative to join our dynamic business development team. In this role, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and ensuring their satisfaction. You will play a key role in building strong customer relationships and contributing to the overall success of SwinFurniture.
Key Responsibilities of Customer Service Representative- Respond to customer inquiries via phone, email, and chat, providing accurate and timely information.
- Assist customers with product information, order processing, and issue resolution.
- Maintain a high level of customer satisfaction by addressing concerns and providing effective solutions.
- Collaborate with cross-functional teams to ensure a seamless customer experience.
- Keep records of customer interactions and transactions, ensuring data accuracy and completeness.
- Bachelor’s Degree in Business Administration, Marketing, or a related field.
- 1-2 years of experience in customer service, preferably in the furniture manufacturing industry.
- Excellent communication and interpersonal skills, with a strong customer-oriented mindset.
- Proficiency in customer service software and tools.
- Strong problem-solving skills and the ability to handle challenging situations with professionalism and empathy.
SwinFurniture is a premier furniture manufacturing company dedicated to creating high-quality, stylish, and functional furniture pieces. Our mission is to provide our customers with beautifully crafted furniture that enhances their living spaces and brings comfort and elegance to their homes. We value innovation, craftsmanship, and customer satisfaction. Join us as we strive to set new standards in the furniture industry and make a lasting impression.
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Customer Service Intern
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Job Purpose:
To provide immediate support to our Key Account Client by proactively contacting customers in the Kingdom of Saudi Arabia (KSA) to gather required information and documentation for shipment clearance. This role is critical in minimizing delays, ensuring customer satisfaction, and protecting key business relationships.
Key Responsibilities:
- Contact customers in KSA to collect information required for customs clearance of inbound shipments.
- Communicate clearly and professionally in both English and Arabic (preferred) to ensure accurate and efficient information collection.
- Document and update systems with customer responses, escalations, and follow-ups as needed.
- Collaborate with the Clearance and Operations teams to expedite shipment processing.
- Ensure all interactions align with DHL’s service quality standards and customer-centric values.
- Flag any issues or bottlenecks that may delay clearance to the line manager for swift resolution.
Working Hours:
10:00 AM to 7:00 PM (UAE time), 5 days a week, 2 days off
Requirements:
Languages: Fluent English (mandatory), Arabic (preferred)
Skills:
- Strong verbal communication skills
- Customer-oriented with attention to detail
- Ability to work in a fast-paced, high-pressure environment
Experience: Previous experience in customer service, logistics, or clearance support is a plus
Availability: Must be available to join within 1 week
Note:
This is a priority role intended to support a key account. Candidates must demonstrate a sense of urgency and professionalism in every interaction.
#J-18808-LjbffrCustomer Service Representative
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Career Level : Junior Level
Salary : 3000
Industry : Customer Service
Last Date : February 28, 2025
Location : Dubai
Customer Service RepresentativeWe are looking for a friendly and professional Customer Service Representative to join our team. If you have excellent communication skills and a passion for helping customers, we encourage you to apply!
Key Responsibilities:- Assist customers with inquiries, complaints, and service requests.
- Provide information about products and services.
- Handle phone calls, emails, and live chat support.
- Process orders, returns, and exchanges efficiently.
- Maintain customer records and update databases.
- Resolve customer issues with a positive and problem-solving approach.
- Ensure high levels of customer satisfaction.
- Previous experience in customer service is a plus.
- Strong verbal and written communication skills.
- Ability to handle multiple tasks and work under pressure.
- Good problem-solving and interpersonal skills.
- Proficiency in Microsoft Office and CRM systems is an advantage.
- Willingness to work flexible shifts, including weekends and holidays.
- Competitive salary and performance-based incentives.
- Career growth and professional development opportunities.
- Friendly and team-oriented work environment.
Customer Service Representative
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Since 1792, we’ve been supplying innovative paints and coatings that help color people’s lives and protect what matters most. Our world-class portfolio includes brands like Dulux, International, Sikkens, and Interpon, trusted by customers worldwide. Operating in over 150 countries, we leverage our expertise to sustain and enhance everyday life. We believe every surface is an opportunity. As a pioneering and established paints company committed to sustainability, we aim to preserve the best of today while creating a better tomorrow. Let’s paint the future together.
We deliver high-quality service to customers by managing the end-to-end order-to-cash process, maintaining excellent communication with internal and external parties across the Middle East Region.
Key Accountabilities- Manage essential daily duties for the team and supervise activities across Middle East & African countries for Powder & ASC Coatings business.
- Support the growth of the Wood Business in Oman, working with local companies to ensure complete customer satisfaction.
- Collaborate closely with Supply, Sales, Demand, and Logistics teams; serve as the first contact for protective team issues.
- Manage and review tasks such as OTIF, SLOB, and Back Orders.
- Handle order receipt efficiently, prioritize timely processing, and foster good customer relationships.
- Oversee the order-to-cash process with excellence in order processing.
- Register and process customer orders in the ERP system via email, phone, or other contacts.
- Ensure correct and complete order processing and transfer to logistics.
- Raise issues related to delivery, documentation, or invoices with supervisors.
- Act as the first point of contact for customers, addressing questions and resolving complaints.
- Gain adequate customer and product knowledge to find solutions for customer needs, including additional or alternative products.
- Propose improvements to work processes.
- Complete registration, filing, and archiving of customer service documentation.
- Coordinate between customer service and field teams regarding order administration; work closely with Planning and Logistics to maintain consistent customer service approach.
- Adhere to all corporate and site policies, including personal conduct and HSE standards, complying with all regulations.
Education
- University degree or equivalent.
- Proficiency in Arabic and English, both written and spoken.
Management and General Skills
- Ability to work under pressure, meet strict deadlines, multitask, and communicate effectively. Strong team player.
- Proficiency in MS Office (Excel, Word, PowerPoint).
- Excellent customer service and negotiation skills; capable of managing time and prioritizing tasks efficiently.
Functional Skills
- Knowledge of ERP systems and order-to-cash processes in a B2B environment.
- Understanding of sales, supply chain, marketing, and logistics functions.
Experience
- 2-3 years of customer service experience.
- SAP experience is a plus.
At AkzoNobel, we are committed to creating an inclusive and respectful workplace where everyone can thrive. We embrace diversity and tolerance, and our talent acquisition process reflects this commitment. We provide training on unconscious bias to ensure fair hiring practices. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability.
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