Leadership Roles in Customer Service

Dubai, Dubai beBeeRelationship

Posted 1 day ago

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Customer Service Excellence

The role of a Customer Service Officer is to provide exceptional customer experience by offering proactive leadership and direction to a customer service team.

Key Responsibilities

  • Manage client relationships by reviewing customer needs, engaging with clients to validate their requirements, and providing tailored solutions.
  • Ensure day-to-day customer service activities are executed in adherence to established policies and guidelines, working closely with the customer service team to resolve inquiries and issues.
  • Advise clients on how to enhance relationships by identifying opportunities for additional services and promoting relevant products.
  • Monitor product penetration within the client base, identify potential clients for tailored products to improve product adoption.
  • Regularly engage with clients to ensure all relationships are covered, following a prescribed engagement model.
  • Maintain compliance with regulatory requirements, adhering to risk and control standards.
  • Identify opportunities for process improvements, participating in initiatives to enhance customer satisfaction, loyalty, and operational efficiency.
  • Follow risk mitigation procedures to prevent breaches or risk events.
  • Ensure audit readiness at all times, adhering to compliance norms.
  • Accelerate service delivery through analytical thinking and automation, focusing on process simplification and accuracy.
  • Adhere to KYC and AML compliance norms.
  • Streamline processing to improve efficiency, reduce cycle times, and cut costs.
  • Execute work processes accurately and consistently, ensuring a positive client experience.
  • Complete documentation for client transactions and due diligence.
  • Prepare clients for digital engagement, supporting the bank's digitization strategy.
  • Assess risks carefully in business decisions, ensuring compliance with laws, regulations, and internal policies, and escalating issues transparently.
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Mastering Arabic and Islamic Leadership Roles

Dubai, Dubai beBeeArabic

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Enhance Arabic and Islamic Education

Transform your teaching skills and take on a leading role in GEMS Education schools. We are seeking an accomplished Cluster Arabic and Islamic Lead to spearhead the provision of high-quality Arabic and Islamic education across our UAE schools.

The successful candidate will oversee the implementation of comprehensive action plans tailored to improve students' performance and experience in the Arabic and Islamic classroom, aligned with the cluster's strategic objectives.

  • Promote effective teaching, learning, assessment, and curriculum planning practices.
  • Develop, support, and monitor the execution of action plans at both the cluster and individual school levels.
  • Create and deliver impactful professional development opportunities to enhance teaching and learning practices, as well as coach and monitor the implementation of introduced strategies and approaches.
  • Collaborate with other departments to ensure alignment between Arabic and Islamic approaches and best practices in other school departments.
  • Ensure robust assessment methods and effective data use in Arabic and Islamic.
  • Implement efficient documentation and evidencing processes within the team.
  • Support school leaders in conducting teacher performance evaluations and head of department appraisals.
  • Assist in preparing for inspections and audits.
  • Develop strategies to boost parental engagement across the cluster.
  • Ensure schools effectively adopt digital tools and platforms.
  • Guarantee schools meet compliance requirements regarding teacher recruitment and curriculum.
  • Provide support in teacher recruitment through interviews and demo lessons as needed.

Key Qualifications:

  • Bachelor of Arts in Arabic language or Islamic Studies or Education/Master of Arts in Education (desired).
  • A minimum of 5 years of relevant leadership experience, including head of department, pedagogy coach, or equivalent roles.
  • At least 3 years of teaching experience.
  • Experience in providing training and coaching support to teams.
  • A proven track record of positive impact on Arabic and/or Islamic improvement in a school setting.
  • Senior leadership team experience (desired).

Essential Skills:

  • Understanding of modern language teaching methodologies.
  • Ability to implement impactful capacity-building approaches.
  • Leadership and change management skills.
  • Excellent data analysis abilities.
  • Superb communication and interpersonal skills, fostering collaboration.
  • Fluency in both Arabic and English.
  • Subject matter expertise in Arabic and/or Islamic.

GEMS Education prioritizes student and staff welfare. A UK-enhanced DBS or equivalent police check is mandatory for all appointments.

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Obstetrician & Gynecologists - Join Abu Dhabi’s Leadership Roles

Dubai, Dubai Dubai Elite Doctors Network

Posted 4 days ago

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Overview

We are seeking a highly experienced and board-certified Consultant OBGYN with proven leadership capabilities to join a prestigious healthcare facility in Abu Dhabi. The ideal candidate will provide expert clinical care while also contributing to strategic planning, departmental leadership, and mentoring junior staff.

Responsibilities
  • Deliver comprehensive obstetric and gynecological care, including high-risk pregnancies and complex gynecological surgeries.
  • Lead and supervise the OBGYN department, ensuring clinical excellence and adherence to best practices.
  • Collaborate with multidisciplinary teams to develop patient-centered care plans.
  • Participate in hospital committees, quality improvement initiatives, and policy development.
  • Mentor and train junior physicians, residents, and medical students.
  • Ensure compliance with UAE healthcare regulations and hospital protocols.
  • Contribute to strategic planning and service development within the department.
Qualifications & Experience
  • Medical degree with specialization in obstetrics & gynecology.
  • Board certification (e.g., American Board, FRCOG, Arab Board, or equivalent).
  • Minimum 10 years of post-specialization experience, with at least 3–5 years in a leadership or senior consultant role.
  • Valid DOH (Department of Health) license or eligibility to practice in Abu Dhabi.
  • Strong leadership, communication, and organizational skills.
  • Fluency in English; Arabic is an advantage.
Preferred Attributes
  • Experience in managing multidisciplinary teams.
  • Track record of clinical innovation and quality improvement.
  • Familiarity with electronic medical records and digital health tools.

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Strategic Leadership Role

Dubai, Dubai beBeeAccount

Posted 1 day ago

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Director Position

We are seeking a Director to lead our client service team, supporting a global client across Middle Eastern markets.

  • This is an excellent opportunity for a seasoned professional with experience in account management and team leadership.
Responsibilities
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Strategic Leadership Opportunity

Dubai, Dubai beBeeLeadership

Posted 1 day ago

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Job Title: Strategic Leadership Opportunity

We are seeking an accomplished leader to drive strategic growth and excellence in a prominent regional group operating across engineering services, complex systems integration, and long-term asset management.

About the Role:

This is an exceptional opportunity for a seasoned executive to join our organisation and spearhead business development initiatives, drive expansion across public and private sectors within the UAE and GCC, and lead commercial and project-based teams.

Key Responsibilities:
  • Develop and implement short-term and long-term strategic plans aligned with group objectives.
  • Lead business development initiatives and drive expansion across public and private sectors within the UAE and GCC.
  • Monitor P&L performance, set financial targets, and ensure sustainable profitability.
  • Build and maintain strong relationships with clients, suppliers, consultants, and contractors.

The ideal candidate will have a proven track record of managing full P&L and leading commercial and project-based teams. They will possess strong business acumen with a deep understanding of the UAE market, especially in construction, infrastructure, and MEP segments.

Requirements:
  • Bachelor's degree in Engineering or Business Management (Master's preferred).
  • Minimum 10+ years of progressive experience in the electrical or lighting industry, with at least 5 years in a senior leadership role in the UAE.

We offer an attractive salary and the opportunity to lead a well-established brand. If you are a seasoned leader with a passion for driving growth and excellence, we encourage you to apply.

What We Offer:

An attractive salary package and the chance to be part of a successful team driving business growth and excellence in the UAE market.

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Strategic Leadership Opportunity

Dubai, Dubai beBeedirector

Posted 1 day ago

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About the Job

We are seeking an experienced professional to join our team as a Director. This role will be responsible for leading and mentoring a team of analysts, providing analytical oversight and guidance on ratings and research publications.

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Product Director - Strategic Leadership

Dubai, Dubai beBeeLeader

Posted today

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Product Visionary

Job Description

As a seasoned product leader, you will be responsible for driving the strategy and vision of our product initiatives. You will work closely with cross-functional teams to launch products and features that meet customer needs and exceed expectations.

  1. Develop and maintain a deep understanding of customer needs and market trends.
  2. Collaborate with design, engineering, and marketing teams to deliver high-quality products and experiences.
  3. Lead the development of product roadmaps and prioritize initiatives based on strategic priorities and customer feedback.
  4. Conduct user studies, gather feedback, and iterate on product specifications to ensure timely delivery of products and features.
  5. Represent the team in communication with cross-functional teams and stakeholders.
Requirements
  • At least 10 years of experience in fintech product management with a focus on US payment systems and cash clearing networks.
  • Strong technical aptitude with ability to understand APIs and translate them into user stories.
  • Hands-on and attentive to detail, especially in settlement flow design.
  • Passion for building delightful customer-facing products and experiences.
  • Ability to manage C-level stakeholders and clearly articulate prioritization decisions and considerations.
What We Offer

Our team offers a dynamic and supportive environment where you can grow your skills and expertise. We value innovation, collaboration, and continuous learning.

Seniority Level

Senior

Employment Type

Full-time

Job Function

Product Management

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Empowering Strategic Leadership Transitions

Dubai, Dubai beBeeLeadership

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Strategic Leadership Succession Planning

Unlocking the Potential of New Leaders

Navigating a new leadership role can be challenging, but it doesn't have to be. Transition coaches provide invaluable support to help leaders succeed in their first 18 months.

A successful transition is critical for a leader's success. Research indicates that up to 40% of new executives fail to thrive in their initial 18-month tenure. A skilled transition coach can make all the difference in achieving a smooth and effective leadership handover.

The role of a transition coach is to create a secure environment where leaders can plan, generate ideas, and manage concerns. This enables them to build confidence and make informed decisions.

When selecting a transition coach, it is essential to choose someone who understands the context and industry segment. The coach and leader must work together to set clear expectations and maintain open communication.

Benefits of a strong transition coaching experience include:

  • Connecting the leader's prior experience with the requirements of the new position
  • Setting clear expectations
  • Recognizing potential obstacles
  • Creating a plan for achieving success
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Strategic Leadership Position in Government Affairs

Dubai, Dubai beBeeGovernment

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Career Opportunity: Government Affairs Lead

We are seeking an experienced professional to lead and deliver our Pharma Government Affairs strategy across priority brands and strategic projects. The ideal candidate will have a proven track record of success in pharma external affairs, with experience in developing policy positions, building stakeholder maps, and influencing key stakeholders.

Key Responsibilities:

  • Develop policy positions and government affairs programs to deliver a favorable business environment and maximize patient access to Amgen medicines in the Gulf.
  • Build stakeholder maps in consultation with leadership teams to ensure all interested parties are involved appropriately.
  • Support and brief senior leaders on external meetings.
  • Analyze and interpret policies to understand their potential positive or negative impacts on Amgen's business.
  • Develop key messaging aligned with company vision to influence policymakers and regulatory bodies.

Required Skills and Qualifications:

  • 10-15 years of experience in pharma external affairs, with a related degree or master's desirable.
  • Passion for sustainability, pharma transformation, and stakeholder engagement.
  • Proven ability to partner with and influence stakeholders across the Gulf.
  • Strong external network, including policymakers and government agencies, with experience in delivering results.
  • Experience managing public policy issues, navigating government structures, and advocating effectively.

Benefits:

  • Competitive base salary and comprehensive Total Rewards Plans.
  • Opportunities for professional growth and development.

About Us:

We are committed to the professional and personal growth and well-being of our teammates, as we work to develop treatments that care for others.

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Strategic Product Leadership Role

Dubai, Dubai beBeeDataDriven

Posted 1 day ago

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Job Title

Sr. Product Manager

Job Description
  • Support launching and scaling Global Selling in new marketplaces.
  • Work with stakeholders to scope requirements.
  • Drive programs/products to scale up relevant inputs.
  • Engage with local leaders in Seller Services as well as Selling Partner Support Customer Service teams.
  • Coordinate with Global Selling teams across existing WW locations to annually recruit tens of thousands of Selling Partners who will provide selection leadership.
  • Own the reporting (recurrent/adhoc) of the performance of different global arcs and align stakeholders on planning priorities and team goals.

This role requires you to work up and down the organization and influence teams across all Amazon locales.

Key Requirements
  • 6 years of digital advertising and client-facing roles with a focus on data analysis experience.
  • Experience with annual brand and media planning.
  • MBA.
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