1 510 Service Manager jobs in the United Arab Emirates

We are seeking a highly skilled Front Desk Supervisor to join our team. As a key member of our front desk staff, you will be responsible for delivering exceptional customer service and creating a positive experience for our guests.

Your primary focus will be on managing the day-to-day operations of the front desk, overseeing colleagues, and addressing guest needs or concerns. You will also be responsible for fostering effective communication with other departments to ensure seamless service delivery.

To succeed in this role, you must have excellent interpersonal skills, be able to work well under pressure, and have a strong attention to detail. If you are a motivated and organized individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

We are seeking a dedicated professional to fill the position of Manager- CCS. This role will involve providing exceptional customer service and support to our clientele, allowing them to focus on business growth and building new relationships.

• Provide operational and administrative support to clients, ensuring timely and accurate fulfillment of their needs.
• Act as a liaison between clients and internal departments, enhancing the client experience through excellent communication and problem-solving skills.
• Assist in the preparation of statements and reports, contributing to the identification of opportunities for continuous improvement and sustainability of systems, processes, and practices.
• Contribute to providing excellent customer experience by handling customers directly or indirectly, managing service and complaints, and putting the customer first through Customer First Behaviours.

• University degree in finance or banking.
• Minimum 3 years experience in a bank with an exposure to banking operations.
• Good working knowledge of back-office operating procedures, including T24, BPMS, SharePoint, and Microsoft Office applications.
• Excellent communication skills both in written and spoken at all levels.
• Analytical, self-motivated, energetic, flexible, dynamic, problem-solver ready to work in a challenging environment.

Full-time

No

As a seasoned professional in customer service, you will be responsible for managing customer retention and developing a customer contact strategy. This includes participating in the resolution of customer concerns, analyzing operational processes, and performing training needs assessments to identify opportunities for service delivery improvements.

You will conduct onboarding sessions for new clients and team members, support the CS team with order entry tracking and processing, and liaise between customers and manufacturing sales field service order processing and accounting to resolve status production delivery and billing inquiries.

Additionally, you will develop and manage return materials authorization (RMA) processes, ensure compliance with legal and regulatory standards, complete commercial report performance and KPIs to senior management, and analyze pricing profitability and customer data to inform decision-making.

Furthermore, you will coordinate and ensure fulfillment of tender obligations, serve as the primary point of contact for escalations, and participate in initiatives related to termination process and integration of new ICs.

• Graduate degree in a Business or Logistics discipline(s) or relevant field.
• Experience in Oracle SAP and CS processes
• Excellent knowledge of English
• Minimum 6 years of similar experience

Travel Percentage: None

Competitive salary, comprehensive benefits package, and opportunities for career growth and development.

The Customer Service Manager is responsible for overseeing and enhancing the customer service function to ensure exceptional customer experiences. This includes managing a team of customer service representatives, developing strategies to improve service quality, and acting as the primary liaison between the company and its customers. The role is pivotal in driving customer satisfaction, loyalty, and retention.

1. Team Leadership and Management
   
   • Lead, coach, and mentor a team of customer service representatives to meet and exceed performance goals.
   
   • Train and onboard new team members.
   
   • Conduct regular performance reviews and provide feedback for professional development.
2. Customer Interaction Management
   
   • Monitor and respond to escalated customer inquiries or complaints.
   
   • Establish and maintain a high standard of customer service in all interactions.
   
   • Ensure timely and effective resolution of customer issues to enhance satisfaction.
3. Operational Excellence
   
   • Develop and implement customer service policies, procedures, and standards.
   
   • Use data analytics to monitor key performance indicators (KPIs) such as customer satisfaction (CSAT), Net Promoter Score (NPS), and average resolution time.
   
   • Identify and address process inefficiencies to improve operational workflows.
4. Customer Feedback and Insights
   
   • Gather and analyze customer feedback to identify trends, pain points, and opportunities for improvement.
   
   • Collaborate with product, sales, and marketing teams to address customer needs and align business strategies.
   
   • Create actionable reports on customer feedback and service performance for senior management.
5. Technology and Tools
   
   • Oversee the use of customer service software and tools (e.g., Zoho, helpdesk platforms).
   
   • Recommend and implement new technologies to enhance customer service capabilities.
6. Reputation Management
   
   • Monitor online reviews, social media platforms, and customer feedback to assess the organization's reputation.
   
   • Address negative feedback promptly and professionally to maintain a positive brand image.
   
   • Collaborate with marketing and PR teams to develop strategies for enhancing the company's reputation.
7. Strategy Development and Execution
   
   • Develop and execute strategies to improve customer satisfaction and retention.
   
   • Stay updated on industry trends and best practices to maintain a competitive edge in customer service.
   
   • Drive initiatives to enhance the overall customer experience and foster brand loyalty.

Education

• Bachelor's degree in Business Administration, Communications, or a related field.

• Advanced certifications in customer service management (e.g., Certified Customer Experience Professional) are a plus.

• 5+ years of experience in customer service, with at least 2 years in a managerial role.

• Proven track record of improving customer satisfaction and team performance.

• Experience in handling escalations and resolving complex customer issues.

Skills

• Exceptional leadership and team management skills.

• Strong interpersonal and communication abilities, both verbal and written.

• Proficiency in customer service software (e.g., Zoho) and analytics tools.

• Excellent problem-solving and decision-making capabilities.

• Ability to handle high-pressure situations and adapt to changing priorities.

A key role within our retail organization, this position is responsible for ensuring the smooth operation of our stores and delivering exceptional customer service.

As a Key Retail Operations Leader, you will be responsible for managing store operations, including inventory management, stock ordering, and maintaining high standards of customer service.

Key responsibilities include:

• Managing daily store operations, including opening and closing procedures, staff supervision, and customer engagement.
• Ensuring accurate inventory management, including stock ordering, receiving, and stocking.
• Developing and implementing strategies to improve customer satisfaction and sales performance.
• Collaborating with other teams to achieve business objectives and drive sales growth.
• Providing coaching and training to store staff to ensure they have the skills and knowledge required to deliver excellent customer service.

To be successful in this role, you will need:

• Excellent leadership and communication skills.
• Strong organizational and time management skills.
• Ability to work effectively in a fast-paced environment.
• Experience in retail operations, preferably in a management capacity.
• Fluency in English, both written and spoken.

This role offers a competitive salary and benefits package, including:

• Opportunities for career advancement and professional development.
• A supportive and collaborative team environment.
• Competitive salary and bonus structure.
• Comprehensive benefits package, including health insurance, pension scheme, and paid time off.

We offer a dynamic and challenging work environment, with opportunities for professional growth and development. As a valued member of our team, you can expect:

• A comprehensive onboarding program to support your transition into the role.
• Ongoing coaching and feedback to help you succeed in your role.
• A collaborative and supportive team environment, with regular team-building activities and social events.
• Access to ongoing training and development programs to enhance your skills and knowledge.

About Us
The ENTERTAINER is a leading digital company dedicated to adding value for consumers by bringing them the best incentive offers globally. We are a 100 digital datadriven tech company providing firstrate offers across renowned dining leisure entertainment and hotel brands worldwide. The ENTERTAINER has grown with the aim of creating unbeatable value and loyalty everywhere we operate. We believe that experience is everything and thats why we are passionate about creating unforgettable experiences for our customers partners and employees.

As a Customer Service Manager you will

As a Customer Service Manager you will play a pivotal role in shaping and overseeing our customer service operations. Your primary responsibility will be to lead a team committed to delivering exceptional service ensuring customer satisfaction and contributing significantly to the overall success of our organisation.

Leadership & Team Management:

Train and maintain a highperforming customer service team.

Set clear performance expectations and monitor individual and team performance.

Provide ongoing training and development to enhance team skills and knowledge.

Foster a positive and supportive work environment that motivates and empowers team members and embodies the core values of the ENTERTAINER.

Customer Experience:

Develop and implement strategies to improve customer satisfaction and loyalty.

Analyse customer feedback and trends to identify areas for improvement.

Resolve complex customer issues and complaints promptly and effectively.

Monitor key performance indicators to measure customer service performance.

Operational Excellence:

Oversee daily operations including call centre management live chat email support and social media engagement.

Streamline and optimise customer service processes to enhance efficiency and responsiveness.

Implement innovative tools and technologies to improve the overall customer support experience.

Ensure adherence to service level agreements (SLAs) and quality standards.

Collaborate with other departments to ensure seamless customer experiences.

ProblemSolving:

Identify and troubleshoot customer issues and system malfunctions.

Develop and implement solutions to prevent recurring problems.

Analyse data to identify root causes of issues and implement corrective actions.
Customer Advocacy:

Serve as the voice of the customer within the organisation collaborating with other departments to enhance the overall customer experience.

What were looking for

Proven experience in customer service management preferably in a fastpaced environment.

Strong leadership and interpersonal skills.

Excellent written and spoken English is essential. Arabic is a bonus.

Excellent communication and problemsolving abilities.

Proficient in CRM software and customer service tools.

Ability to handle highpressure situations and maintain a positive attitude.

Strong analytical and decisionmaking skills.

A passion for delivering exceptional customer experiences.

What We Offer

Competitive salary and benefits package.

Opportunity to work with a dynamic and innovative company.

Chance to contribute to the growth and success of a wellknown UAE brand.

Required Experience:

Manager

Job Title: Customer Service Manager

We are seeking an exceptional Customer Service Manager to join our team.

This is a key role for someone who thrives in a fast-paced environment, providing high-quality customer service and support to our clients. As a Customer Service Manager, you will be responsible for ensuring that our customers receive the best possible experience when interacting with us.

• To provide a high level of customer service through excellent knowledge of products and procedures, rotate through departments as required and assist in all store-related tasks.
• Assist the Department Manager / Store Manager with the general day-to-day running of the Department and Store.
• Act as Duty Manager as required.
• Effectively contribute to the achievement of the annual budget.

Main Responsibilities:

• Provide high-quality customer service at all times both internal and external, by being aware of the product categories and being able to assist and advise customers professionally.
• Assist the Store Manager with the day-to-day Store Operations including opening and closing Duty Management cover and other security aspects.
• Run the department in the absence of the Department Manager if required.
• Train new staff on the Point of Sale (POS) operation and be responsible for corrective action at the POS.

Key Requirements:

• Extensive experience in Sales, Marketing and Operations and working in the retail/ brand management industry specifically in Fashion.
• Sound in-depth knowledge of the market, brand positioning and trends.
• An understanding of the current economic situation and impacts of potential threats and competitors.
• Good verbal communication skills.
• Ability to stand for a minimum of 8 hours.
• Strong Customer Service.

What We Offer:

• A dynamic and supportive work environment.
• Ongoing training and development opportunities.
• The chance to work with a leading retailer in the Middle East, Africa & Asia.

Key Responsibilities

• Manage deposit accounts and handle related inquiries.
• Maintain accurate records of customer information and ensure compliance with relevant regulations.
• Sell and promote ADIB's products to customers.
• Lead and manage a team of subordinates, providing training and appraisal support.

Main Requirements

• Broad knowledge of retail banking financial products and services.
• Comprehensive understanding of ADIB's credit and operational policies and procedures.
• Good knowledge of UAE banking practices, regulations, and risks.

About This Role

This role requires strong leadership skills and the ability to manage multiple tasks simultaneously. The ideal candidate will have excellent communication and interpersonal skills, as well as a proven track record in sales and team management.

We offer a competitive compensation package and opportunities for career growth and development.

Front Office Leadership Role

We are seeking a highly skilled Front Office Supervisor to lead our front desk team and deliver exceptional customer service.

About the Job:

The successful candidate will be responsible for ensuring a smooth and efficient check-in process, maintaining a high level of customer satisfaction, and supervising daily shift operations.

Requirements:

1. Bachelor's degree in hospitality management or a related field.
2. Minimum 2-3 years of work experience as a front office supervisor in a hotel or hotel apartment.
3. Excellent computer skills and experience with MS office programs.
4. Familiarity with property management systems is required.

Duties & Responsibilities:

1. Ensure outstanding customer care at all times.
2. Maintain a friendly, cheerful, and courteous demeanor at all times.
3. Respond to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns.
4. Use suggestive selling techniques to sell room nights and increase occupancy.
5. Supervise daily shift process and ensure all team members adhere to standard operating procedures.
6. Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.
7. Resolve customer issues, complaints, problems in a quick and efficient manner to maintain a high level of customer satisfaction and quality service.
8. Adhere to credit limit policies.
9. Allocate rooms to expected arrivals after checking guests' preferences and special requests.
10. Build strong relationships and liaise with other departments.
11. Operate the EPBX equipment and perform other duties as assigned.

Benefits:

• Opportunity to work in a fast-paced and dynamic environment.
• Chance to develop leadership skills and expertise in front office operations.
• Competitive salary and benefits package.

Others:

• Must be able to work effectively in a team environment.
• Ability to multitask and prioritize tasks efficiently.
• Strong communication and problem-solving skills.