47 Shangri La Hotels And Resorts jobs in Abu Dhabi

We are seeking a passionate and enthusiastic Customer Service Specialist to join our growing team in Abu Dhabi. You will be the first point of contact for our valued clients, providing exceptional service and ensuring a positive and informative experience.

Responsibilities:

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Troubleshoot customer concerns and work towards swift resolutions.
• Provide accurate and up-to-date information about our products, services, and membership options.
• Process payments and manage customer accounts efficiently.
• Uphold company policies and procedures while ensuring a positive customer experience.
• Contribute to a positive and collaborative team environment.

Qualifications:

• Minimum 1 year of customer service experience (retail or wellness industry preferred).
• Excellent communication, interpersonal, and problem-solving skills.
• Strong written and verbal English fluency (Arabic a plus).
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to work independently and as part of a team.
• Positive attitude, enthusiasm for the wellness and fitness industry, and a passion for helping others.

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

Job Description

As a Customer Service Executive in the logistics industry, you will play a pivotal role in ensuring smooth and efficient handling of clients' requests, inquiries, and logistics-related challenges. You will act as the primary point of contact for customers, addressing their needs and providing exceptional service to enhance customer satisfaction and foster long-term relationships. The ability to efficiently coordinate with various internal teams, such as operations, sales, and warehouse teams, is critical for success in this role. You will need to possess excellent communication and problem-solving skills, as well as a thorough understanding of logistics processes, to effectively manage customer expectations and deliver outstanding service outcomes. Your proactive approach and dedication to continuous improvement will contribute to the overall performance and reputation of our logistics services.

• Respond promptly to customer inquiries through phone, email, or chat platforms.
• Coordinate with operations and logistics teams to ensure timely delivery of services.
• Maintain accurate and up-to-date customer records in the CRM system.
• Resolve any customer issues or complaints using effective problem-solving skills.
• Provide customers with accurate and detailed information about logistics services.
• Handle and process customer orders and requests efficiently and accurately.
• Follow up with customers to ensure resolution and customer satisfaction.
• Collaborate with cross-functional teams to improve overall service delivery.
• Identify opportunities to up-sell or cross-sell additional logistics services.
• Compile and analyze customer feedback to improve service strategies.
• Ensure compliance with company policies and logistics regulations at all times.
• Participate in training programs to stay updated on logistics industry trends.

• Bachelor s degree in Business Administration, Logistics, or a related field.
• Minimum of two years experience in customer service, preferably in logistics.
• Strong understanding of logistics and supply chain management processes.
• Excellent verbal and written communication skills are essential for this role.
• Proficient in using CRM software and Microsoft Office applications.
• Strong problem-solving skills with a customer-centric mindset.
• Ability to handle high-pressure situations and prioritize multiple tasks effectively.

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Position Overview

The Customer Service Operator creates and manage orders and customer settlement for Bulk and Intermodal activities in line with the customer SLA’s while achieving high customer satisfaction ratings.

This position requires partnering with the operational team and to work at different locations throughout the rail terminals network

Roles and Responsibility

• Comply with customer service policies, procedures, standards and associated KPI’s regarding the client- facing interfaces and channels,
• Create and manage forwarding orders making sure all information and documentation are there, follow-up the worklist.
• Support in quotations and propose planning routes.
• Calculate customer fees.
• Coordinate dangerous goods, reefers, and customs requirements.
• Verify Forwarding Order Charges and Generate Forwarding Settlement Document
• Coordinate with Transportation Manager, Carrier, and ER Freight Accounts Receivable department.
• Display relevant documents, ensure all data are completed and recorded, Maintain data integrity.
• Coordinate to avoid service failure, check information, be solution oriented, manage order deviation, reconciliation, and customer claim,
• Provide on-going assistance and support management of current customer accounts, provide prompt response to customers via appropriate channels,
• Maintain records, prepare accurate reports for customers and management,
• Partner with relevant internal staff/ resources across the organization to develop and deliver services to ER assigned customers,
• Develop and maintain relationships with customers and/ or other partners as required for the order management,
• Support in review, management, and update of client-facing SOP’s, Consolidate, identify, and recommend changes with regards to improving service levels, and customer experience.

General:

• Provide assistance to other departments on issues relevant to job function; participate in performing routine checks and inspections to ensure the highest safety and quality standards are being maintained if required,
• Take care of health, safety, and environmental impact both personally, and for others who may be affected in the workplace. Cooperate with the company and co-workers to help everyone meet their legal and company requirements,
• Adapt to, and participate in, any program/changes including but not limited to strategic initiatives, operational initiatives, and performance uplift tasks; conduct any relevant work that may result from these changes as an integral part of this job description and employment contract,
• Help support the organization in extraordinary events such as claims by 3rd party, dispute reviews and participation in arbitration,
• Perform any other activity as required by the company both at the company premises and remotely when requested by the company,
• Proactively seek out information that is relevant to job role whether internally or externally to deliver efficiently and effectively. Remain up to date with context of the Company and the role within it to provide insight on potential opportunities and/or challenges,

Contribute to the execution and delivery of any activities as and when required to ensure the continuity of work in the absence of other colleagues.

Academic Qualifications:

• Diploma or Bachelor’s preferred.
• Degree in Transport/Logistics or a related field.

Mandatory:

• N/A

Preferable:

• Railway Industry Knowledge Certificate
• Logistics Certification in a chartered professional association such as CILT

Other Qualifications:

• Proficiency with transportation management system preferably SAP TM
• first experience within the logisticindustry (Freight forwarder, shipping lines)
• Experience in cost and productivity optimization through process optimization, as well as design and implementation of new operation procedures
• Extensive understanding of modern terminal operations and terminal management systems,

Experience:

• A minimum of 3 years of Relevant Experience

Essential Requirements:

• Physically fit.
• Advanced level of written and verbal skills in English,
• UAE Driving License,
• Analytical skills for problem solving with ability to use IT systems,
• Compliance with authority and regulatory body requirements.

Key Responsibilities include:

• Greet and assist visitors, clients, and tenants, ensuring a welcoming and professional experience.
• Answer incoming calls, provide property information, schedule viewings, and direct inquiries to the relevant department.
• Schedule appointments, meetings, and property viewings for clients, agents, and management teams.
• Assist with general office tasks, including filing, handling correspondence, and processing real estate transaction paperwork.
• Provide clients with basic property details, rental/purchase processes, and company services.
• Maintain up-to-date client and property records in an organized system.
• Collaborate with the sales, marketing, and property management teams to ensure smooth operations and outstanding customer service.

Requirements include:

• Prior experience in real estate is preferred but not required.
• Fluent in English with excellent verbal and written communication abilities.
• A professional, friendly demeanor with a passion for delivering top-notch customer service.
• The ability to manage multiple tasks and prioritize in a fast-paced environment.
• Knowledge of Microsoft Office (Word, Excel, Outlook).
• Maintaining a polished and professional appearance.

This role offers the opportunity to work in a vibrant real estate office and contribute to providing an exceptional experience for clients.

Customer Service Representative

Job Description

This role is focused on delivering exceptional customer service and support to our guests. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and provide solutions to guest inquiries and concerns.

Required Skills and Qualifications

To succeed in this role, you will need:

• Fantastic Communication Skills
• Excellent Problem-Solving Abilities
• Prior Customer Service Experience
• Ability to Work Under Pressure

Benefits

We offer a competitive salary and benefits package that includes:

• Opportunities for Career Advancement
• Professional Development Opportunities
• A Collaborative and Supportive Work Environment

Others

Please note that all applicants must meet the minimum requirements outlined below. We are an equal opportunities employer and welcome applications from all qualified candidates.

We are seeking an exceptional Customer Service Ambassador to join our team. The ideal candidate will possess excellent interpersonal and customer service skills, delivering a warm and welcoming experience for all guests.

The role involves serving beverages and light refreshments in accordance with quality and hygiene standards. This includes preparing and serving beverages such as tea, coffee, juices, and bottled water, presenting them in a professional and elegant manner that aligns with our brand image.

Key Responsibilities:

• Greet clients and guests warmly upon arrival at the Sales Gallery, ensuring a positive first impression.
• Prepare and serve beverages efficiently, maintaining attention to detail and adhering to quality and hygiene standards.
• Ensure the refreshment area is clean, organized, and well-stocked at all times, reflecting positively on our brand.
• Present beverages professionally, making recommendations based on guest preferences and enhancing their overall experience.
• Support the guest experience team by attending to any client needs or special requests, fostering a culture of excellence.
• Follow proper hygiene, health, and safety procedures during service, prioritizing the well-being of both staff and guests.
• Assist in setting up and clearing refreshments before and after client appointments or events, demonstrating adaptability and flexibility.
• Maintain knowledge of beverage menu and make suggestions based on guest preferences, showcasing expertise and enthusiasm.
• Report any service issues, equipment malfunctions, or supply shortages to the supervisor promptly, ensuring seamless operations.

Required Skills and Qualifications

• High school diploma or equivalent required.
• Prior experience in a hospitality, hotel, or F&B service environment preferred.
• Excellent interpersonal and customer service skills, with a strong ability to build rapport with diverse groups.
• Neat and professional appearance, with a positive attitude and ability to work in a fast-paced environment.
• Basic knowledge of food hygiene and beverage service standards, with a commitment to excellence.
• Good communication skills in English and other languages as required, with a focus on clarity and empathy.

Job Overview

As a Guest Services Executive, you will be the first point of contact for our guests. This is a highly visible role that requires excellent communication and interpersonal skills to contribute to an exceptional experience from check-in to check-out.

• Achieve positive outcomes from guest queries in a timely and efficient manner.
• Provide reception services for guests at our hotel's main lobby.
• Ensure an efficient reception experience, including check-in/check-out and complete audit procedures as required.
• Maintain communication with Front Office Manager and Reception Supervisors regarding guest feedback and other departmental updates.
• Demonstrate a high level of customer service at all times.
• Attend relevant training courses and participate in Night Team training and development efforts.
• Familiarize yourself with hotel room categories, rates, packages, promotions, and other essential product knowledge.
• Maximize room occupancy and utilize up-selling techniques to promote hotel services and facilities.
• Adhere to hotel credit policy when accepting foreign currencies, credit cards, and cash.
• Comply with hotel security, fire regulations, and health and safety legislation.
• Promote hotel brand standards.
• Assist other departments as necessary.

We are seeking an experienced Customer Service Representative to join our team. The ideal candidate will have excellent communication skills and be able to handle multiple tasks simultaneously.

The primary responsibility of this role is to provide world-class customer service by responding to client inquiries and resolving issues in a timely manner. This includes monitoring and controlling daily building operations, recording system anomalies, and delivering client service via inbound calls and email requests.

The key accountabilities for this position include:

1. Attending to calls and requests related to properties
2. Answering calls within KPIs and prioritizing calls according to procedures
3. Handling client queries efficiently and promptly
4. Recording tenant/client and system fault requests accurately in the CAFM system
5. Assigning, generating, and scheduling job cards for technicians and building managers
6. Communicating with site management and staff regarding calls and emails
7. Following up with clients/tenants and technicians regarding job cards
8. Maintaining a high level of service internally and externally

About This Role

A dedicated agent is sought to serve as a key point of contact for room reservations, prioritizing the needs of our guests and collaborating with other team members.

To excel in this role, you must demonstrate:

• Exceptional customer service skills
• Professional communication skills
• Strong administration and organizational skills
• Intermediate computer proficiency

Preferred qualifications include:

• Previous experience in a similar environment
• Tertiary qualifications or collegiate-level degree

Key Responsibilities

As a key point of contact for room reservations, you will ensure that our guests receive personalized attention and unparalleled service. Key tasks include:

• Converting inquiries into confirmed bookings efficiently
• Responding promptly to sales inquiries to develop future leads
• Identifying and pursuing new business opportunities
• Providing top-notch service while maintaining high standards

The Ideal Candidate

We are looking for someone who is passionate about delivering exceptional experiences and has a strong desire to contribute to creating unforgettable moments for our guests.

What We Offer

Hilton is a global hospitality company offering luxurious hotels, resorts, extended-stay suites, and mid-priced hotels worldwide. As a part of our team, you will have the opportunity to work with a diverse range of people and contribute to delivering remarkable hospitality every day.