194 Shangri La Hotels And Resorts jobs in Abu Dhabi

Location

Remote - Global

Full time

Remote

Operations

About the company

Trust Wallet is the leading non-custodial cryptocurrency wallet, trusted by over 200 million people worldwide to securely manage and grow their digital assets. Our vision is to give individuals the freedom to own their assets, confidently participate in the future economy, and access opportunities that enhance their lives. Our mission is to be a trusted personal companion — helping users safely navigate Web3, the on-chain economy, and the emerging AI-powered future. With support for over 10 million assets across 100+ blockchains, Trust Wallet offers a seamless, multi-chain experience backed by industry-leading self-custody technology, a vibrant community, and a growing ecosystem of partners.

The Opportunity

We are looking for a proactive and detail-oriented Customer Support Representative to manage inbound inquiries and maintain high-quality support through chat, email, and phone. You’ll independently resolve issues, escalate complex cases when needed, and stay updated with product and process knowledge. The role also involves adhering to quality and scheduling standards, collaborating with team members, and supporting improvement initiatives such as ticket deflection and data analysis.

Responsibilities

• You will handle all inbound inquiries received, and outbound communication is established in the form of chats, emails, and calls

• Independently provide accurate information to resolve problems/issues that arise

• Continuously educate one’s self with up-to-date and relevant information to support the customer service operations

• You will escalate issues to your team leader, managers, and other departments as required

• Adhere to the Quality Assurance standards set

• Adhere to and comply with the schedule set by the Team Leader

• Assist in the preparation of other processes as and when assigned/required by the Team Leader

• Display good team working attitude and behavior within the team and other departments in the company

• Assist in projects aimed at achieving team objectives such as implementing ticket deflection strategies, analyzing data/trends to drive defect reduction etc.

Qualifications

• 2-3 years experience in frontline customer support, preferably in the financial or service industry

• Have the passion and willingness to go above and beyond to solve complex problems while delivering an outstanding customer experience

• Both adaptable and resilient, able to operate in a quickly changing environment

• Excellent verbal and written professional English and your respective native language skills

• Great at multitasking, prioritizing, and managing time effectively.

• Knowledge or interest in blockchain/digital assets/fin-tech industry

• Ability to work on flexible working hours and shifts (including night shifts, weekends, and Public Holidays)

Nice to have:

• Previous engagement in blockchain-specific projects, especially related to wallet development.

• Open-source contributions and long-term engagements

• Experience with iOS/Android/Web platforms

• Deep understanding of distributed systems and cryptographic principles.

• Proficiency in working with different blockchain protocols and standards.

• Previous experience in Golang, Rust or Solidity is a plus.

Working at Trust Wallet

• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry

• Fast moving, challenging and unique business problems

• International work environment, flat organization, flexible working hours

• Great career development opportunities in a growing company

Additional Information

You must have the right to work for the country you are based.

Why work at Trust Wallet?

• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities.

• Work alongside diverse, world-class talent, in an environment where learning and growth opportunities are endless.

• Tackle fast-paced, challenging and unique projects.

• Work in a truly global organization, with international teams and a flat organizational structure.

• Enjoy competitive salary and benefits.

• Balance life and work with flexible working hours and casual work attire.

Apply today to join our team in building the world’s most trusted and secure crypto wallet and enable a decentralized future for everyone.

You must keep in mind that due to the large amount of the applications, please be advised you will not be contacted within 4 weeks from your application date if you do not hear back.

Location

Remote - Global

Full time

Remote

Operations

About the company

Trust Wallet is the leading non-custodial cryptocurrency wallet, trusted by over 200 million people worldwide to securely manage and grow their digital assets. Our vision is to give individuals the freedom to own their assets, confidently participate in the future economy, and access opportunities that enhance their lives. Our mission is to be a trusted personal companion — helping users safely navigate Web3, the on-chain economy, and the emerging AI-powered future. With support for over 10 million assets across 100+ blockchains, Trust Wallet offers a seamless, multi-chain experience backed by industry-leading self-custody technology, a vibrant community, and a growing ecosystem of partners.

The Opportunity

We are looking for a proactive and detail-oriented Customer Support Representative to manage inbound inquiries and maintain high-quality support through chat, email, and phone. You’ll independently resolve issues, escalate complex cases when needed, and stay updated with product and process knowledge. The role also involves adhering to quality and scheduling standards, collaborating with team members, and supporting improvement initiatives such as ticket deflection and data analysis.

Responsibilities

• You will handle all inbound inquiries received, and outbound communication is established in the form of chats, emails, and calls

• Independently provide accurate information to resolve problems/issues that arise

• Continuously educate one’s self with up-to-date and relevant information to support the customer service operations

• You will escalate issues to your team leader, managers, and other departments as required

• Adhere to the Quality Assurance standards set

• Adhere to and comply with the schedule set by the Team Leader

• Assist in the preparation of other processes as and when assigned/required by the Team Leader

• Display good team working attitude and behavior within the team and other departments in the company

• Assist in projects aimed at achieving team objectives such as implementing ticket deflection strategies, analyzing data/trends to drive defect reduction etc.

Qualifications

• 2-3 years experience in frontline customer support, preferably in the financial or service industry

• Have the passion and willingness to go above and beyond to solve complex problems while delivering an outstanding customer experience

• Both adaptable and resilient, able to operate in a quickly changing environment

• Excellent verbal and written professional English and your respective native language skills

• Great at multitasking, prioritizing, and managing time effectively.

• Knowledge or interest in blockchain/digital assets/fin-tech industry

• Ability to work on flexible working hours and shifts (including night shifts, weekends, and Public Holidays)

Nice to have:

• Previous engagement in blockchain-specific projects, especially related to wallet development.

• Open-source contributions and long-term engagements

• Experience with iOS/Android/Web platforms

• Deep understanding of distributed systems and cryptographic principles.

• Proficiency in working with different blockchain protocols and standards.

• Previous experience in Golang, Rust or Solidity is a plus.

Working at Trust Wallet

• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry

• Fast moving, challenging and unique business problems

• International work environment, flat organization, flexible working hours

• Great career development opportunities in a growing company

Additional Information

You must have the right to work for the country you are based.

Why work at Trust Wallet?

• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities.

• Work alongside diverse, world-class talent, in an environment where learning and growth opportunities are endless.

• Tackle fast-paced, challenging and unique projects.

• Work in a truly global organization, with international teams and a flat organizational structure.

• Enjoy competitive salary and benefits.

• Balance life and work with flexible working hours and casual work attire.

Apply today to join our team in building the world’s most trusted and secure crypto wallet and enable a decentralized future for everyone.

You must keep in mind that due to the large amount of the applications, please be advised you will not be contacted within 4 weeks from your application date if you do not hear back.

Location

Remote - Global

Full time

Remote

Operations

About the company

Trust Wallet is the leading non-custodial cryptocurrency wallet, trusted by over 200 million people worldwide to securely manage and grow their digital assets. Our vision is to give individuals the freedom to own their assets, confidently participate in the future economy, and access opportunities that enhance their lives. Our mission is to be a trusted personal companion — helping users safely navigate Web3, the on-chain economy, and the emerging AI-powered future. With support for over 10 million assets across 100+ blockchains, Trust Wallet offers a seamless, multi-chain experience backed by industry-leading self-custody technology, a vibrant community, and a growing ecosystem of partners.

The Opportunity

We are looking for a proactive and detail-oriented Customer Support Representative to manage inbound inquiries and maintain high-quality support through chat, email, and phone. You’ll independently resolve issues, escalate complex cases when needed, and stay updated with product and process knowledge. The role also involves adhering to quality and scheduling standards, collaborating with team members, and supporting improvement initiatives such as ticket deflection and data analysis.

Responsibilities

• You will handle all inbound inquiries received, and outbound communication is established in the form of chats, emails, and calls

• Independently provide accurate information to resolve problems/issues that arise

• Continuously educate one’s self with up-to-date and relevant information to support the customer service operations

• You will escalate issues to your team leader, managers, and other departments as required

• Adhere to the Quality Assurance standards set

• Adhere to and comply with the schedule set by the Team Leader

• Assist in the preparation of other processes as and when assigned/required by the Team Leader

• Display good team working attitude and behavior within the team and other departments in the company

• Assist in projects aimed at achieving team objectives such as implementing ticket deflection strategies, analyzing data/trends to drive defect reduction etc.

Qualifications

• 2-3 years experience in frontline customer support, preferably in the financial or service industry

• Have the passion and willingness to go above and beyond to solve complex problems while delivering an outstanding customer experience

• Both adaptable and resilient, able to operate in a quickly changing environment

• Excellent verbal and written professional English and your respective native language skills

• Great at multitasking, prioritizing, and managing time effectively.

• Knowledge or interest in blockchain/digital assets/fin-tech industry

• Ability to work on flexible working hours and shifts (including night shifts, weekends, and Public Holidays)

Nice to have:

• Previous engagement in blockchain-specific projects, especially related to wallet development.

• Open-source contributions and long-term engagements

• Experience with iOS/Android/Web platforms

• Deep understanding of distributed systems and cryptographic principles.

• Proficiency in working with different blockchain protocols and standards.

• Previous experience in Golang, Rust or Solidity is a plus.

Working at Trust Wallet

• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry

• Fast moving, challenging and unique business problems

• International work environment, flat organization, flexible working hours

• Great career development opportunities in a growing company

Additional Information

You must have the right to work for the country you are based.

Why work at Trust Wallet?

• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities.

• Work alongside diverse, world-class talent, in an environment where learning and growth opportunities are endless.

• Tackle fast-paced, challenging and unique projects.

• Work in a truly global organization, with international teams and a flat organizational structure.

• Enjoy competitive salary and benefits.

• Balance life and work with flexible working hours and casual work attire.

Apply today to join our team in building the world’s most trusted and secure crypto wallet and enable a decentralized future for everyone.

You must keep in mind that due to the large amount of the applications, please be advised you will not be contacted within 4 weeks from your application date if you do not hear back.

Location

Remote - Global

Full time

Remote

Operations

About the company

Trust Wallet is the leading non-custodial cryptocurrency wallet, trusted by over 200 million people worldwide to securely manage and grow their digital assets. Our vision is to give individuals the freedom to own their assets, confidently participate in the future economy, and access opportunities that enhance their lives. Our mission is to be a trusted personal companion — helping users safely navigate Web3, the on-chain economy, and the emerging AI-powered future. With support for over 10 million assets across 100+ blockchains, Trust Wallet offers a seamless, multi-chain experience backed by industry-leading self-custody technology, a vibrant community, and a growing ecosystem of partners.

The Opportunity

We are looking for a proactive and detail-oriented Customer Support Representative to manage inbound inquiries and maintain high-quality support through chat, email, and phone. You’ll independently resolve issues, escalate complex cases when needed, and stay updated with product and process knowledge. The role also involves adhering to quality and scheduling standards, collaborating with team members, and supporting improvement initiatives such as ticket deflection and data analysis.

Responsibilities

• You will handle all inbound inquiries received, and outbound communication is established in the form of chats, emails, and calls

• Independently provide accurate information to resolve problems/issues that arise

• Continuously educate one’s self with up-to-date and relevant information to support the customer service operations

• You will escalate issues to your team leader, managers, and other departments as required

• Adhere to the Quality Assurance standards set

• Adhere to and comply with the schedule set by the Team Leader

• Assist in the preparation of other processes as and when assigned/required by the Team Leader

• Display good team working attitude and behavior within the team and other departments in the company

• Assist in projects aimed at achieving team objectives such as implementing ticket deflection strategies, analyzing data/trends to drive defect reduction etc.

Qualifications

• 2-3 years experience in frontline customer support, preferably in the financial or service industry

• Have the passion and willingness to go above and beyond to solve complex problems while delivering an outstanding customer experience

• Both adaptable and resilient, able to operate in a quickly changing environment

• Excellent verbal and written professional English and your respective native language skills

• Great at multitasking, prioritizing, and managing time effectively.

• Knowledge or interest in blockchain/digital assets/fin-tech industry

• Ability to work on flexible working hours and shifts (including night shifts, weekends, and Public Holidays)

Nice to have:

• Previous engagement in blockchain-specific projects, especially related to wallet development.

• Open-source contributions and long-term engagements

• Experience with iOS/Android/Web platforms

• Deep understanding of distributed systems and cryptographic principles.

• Proficiency in working with different blockchain protocols and standards.

• Previous experience in Golang, Rust or Solidity is a plus.

Working at Trust Wallet

• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry

• Fast moving, challenging and unique business problems

• International work environment, flat organization, flexible working hours

• Great career development opportunities in a growing company

Additional Information

You must have the right to work for the country you are based.

Why work at Trust Wallet?

• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities.

• Work alongside diverse, world-class talent, in an environment where learning and growth opportunities are endless.

• Tackle fast-paced, challenging and unique projects.

• Work in a truly global organization, with international teams and a flat organizational structure.

• Enjoy competitive salary and benefits.

• Balance life and work with flexible working hours and casual work attire.

Apply today to join our team in building the world’s most trusted and secure crypto wallet and enable a decentralized future for everyone.

You must keep in mind that due to the large amount of the applications, please be advised you will not be contacted within 4 weeks from your application date if you do not hear back.

Job Description

• We are seeking a highly skilled and motivated Call Center Specialist to join our team. The successful candidate will be responsible for managing databases, responding to calls and inquiries in a timely manner, and assisting with follow up actions and responses to internal and external clients.

• Key Responsibilities
• Strategy and Planning: Assist in the development, implementation, and update of section-related policy, procedures manual, delegation of authority, systems user manuals, and standard forms. Ensure alignment with overall policies and procedures.
• Operations: Follow best practices and standards to provide excellent customer service. Develop and maintain a customer database using ADAA systems and processes as instructed.
• Talent Management and Development: Ensure completion of required trainings and certification programs to keep current with job requirements. Obtain timely performance review assessments and ensure to meet set KPIs.

• Corporate: Ensure adherence and compliance with all corporate policies, procedures, and guidelines. Prepare section-related correspondence such as emails, memos, and letters to ensure professionalism, completeness, and accuracy of information.
• General: Perform tasks and responsibilities independently unless an approval or directive was obtained to delegate the task to other employees. Ensure teamwork, collaboration, and dedication in performing duties.

• Benefits: The successful candidate will enjoy a competitive salary and benefits package, including opportunities for professional growth and development.
• Requirements: To be successful in this role, you will need strong communication and interpersonal skills, ability to work under pressure, and a high level of proficiency in Microsoft Office applications.

Remote - Global

Full time

Remote

Operations

About the company

Trust Wallet is the leading non-custodial cryptocurrency wallet, trusted by over 200 million people worldwide to securely manage and grow their digital assets. Our vision is to give individuals the freedom to own their assets, confidently participate in the future economy, and access opportunities that enhance their lives. Our mission is to be a trusted personal companion — helping users safely navigate Web3, the on-chain economy, and the emerging AI-powered future. With support for over 10 million assets across 100+ blockchains, Trust Wallet offers a seamless, multi-chain experience backed by industry-leading self-custody technology, a vibrant community, and a growing ecosystem of partners.

The Opportunity

We are looking for a proactive and detail-oriented Customer Support Representative to manage inbound inquiries and maintain high-quality support through chat, email, and phone. You'll independently resolve issues, escalate complex cases when needed, and stay updated with product and process knowledge. The role also involves adhering to quality and scheduling standards, collaborating with team members, and supporting improvement initiatives such as ticket deflection and data analysis.

Responsibilities

• You will handle all inbound inquiries received, and outbound communication is established in the form of chats, emails, and calls

• Independently provide accurate information to resolve problems/issues that arise

• Continuously educate one's self with up-to-date and relevant information to support the customer service operations

• You will escalate issues to your team leader, managers, and other departments as required

• Adhere to the Quality Assurance standards set

• Adhere to and comply with the schedule set by the Team Leader

• Assist in the preparation of other processes as and when assigned/required by the Team Leader

• Display good team working attitude and behavior within the team and other departments in the company

• Assist in projects aimed at achieving team objectives such as implementing ticket deflection strategies, analyzing data/trends to drive defect reduction etc.

Qualifications

• 2-3 years experience in frontline customer support, preferably in the financial or service industry

• Have the passion and willingness to go above and beyond to solve complex problems while delivering an outstanding customer experience

• Both adaptable and resilient, able to operate in a quickly changing environment

• Excellent verbal and written professional English and your respective native language skills

• Great at multitasking, prioritizing, and managing time effectively.

• Knowledge or interest in blockchain/digital assets/fin-tech industry

• Ability to work on flexible working hours and shifts (including night shifts, weekends, and Public Holidays)

Nice to have:

• Previous engagement in blockchain-specific projects, especially related to wallet development.

• Open-source contributions and long-term engagements

• Experience with iOS/Android/Web platforms

• Deep understanding of distributed systems and cryptographic principles.

• Proficiency in working with different blockchain protocols and standards.

• Previous experience in Golang, Rust or Solidity is a plus.

Working at Trust Wallet

• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry

• Fast moving, challenging and unique business problems

• International work environment, flat organization, flexible working hours

• Great career development opportunities in a growing company

Additional Information

You must have the right to work for the country you are based.

Why work at Trust Wallet?

• Be a part of the world's leading blockchain ecosystem that continues to grow and offers excellent career development opportunities.

• Work alongside diverse, world-class talent, in an environment where learning and growth opportunities are endless.

• Tackle fast-paced, challenging and unique projects.

• Work in a truly global organization, with international teams and a flat organizational structure.

• Enjoy competitive salary and benefits.

• Balance life and work with flexible working hours and casual work attire.

Apply today to join our team in building the world's most trusted and secure crypto wallet and enable a decentralized future for everyone.

You must keep in mind that due to the large amount of the applications, please be advised you will not be contacted within 4 weeks from your application date if you do not hear back.

We are seeking a skilled and courteous Customer Service Representative to join our team. In this role, you will be the primary point of contact for customers, handling their inquiries, resolving issues, and providing excellent customer service.

• Respond to customer inquiries via phone, email, or chat in a professional and timely manner.
• Resolve customer complaints and issues by listening actively and providing solutions.
• Provide product information, pricing, and promotions to customers.
• Process customer orders, returns, and exchanges efficiently.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to resolve complex customer issues.
• Stay up-to-date on product knowledge and company policies to provide informed responses to customer queries.

• Bilingual language skills (Arabic/English)
• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment and meet performance targets

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Essential Functions / Core Responsibilities

• Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and / or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and / or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Candidate Profile

• High school diploma with three to six months of relevant experience preferred
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally
• Dependable with strong attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Ability to rotate shifts, as needed
• Based on location and / or program, additional experience / skills may be required
• Job requirements may vary by country and will not contravene any local laws

Has program required basic skill set to perform routine tasks within simple processes but lacking program / product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

Supplemental Geographical Information

RECRUITER ENTER THE APPLICABLE LANGUAGE :

GERMANY - This job description does not apply to employees in Germany.

UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION

PHILIPPINES

• Minimum of two years of college education. No prior call center experience is required
• Ability to think clearly and can explain simple issues effectively, both written and verbally

INDIA

• Ability to effectively communicate, both written and verbally
• Listen attentively to customer needs and concerns; demonstrate empathy
• Clarify customer requirements; probe for and confirm understanding of requirements or problem
• Confirm customer understanding of the solution and provide additional customer education as needed
• Ability to learn including strong problem solving skills
• Demonstrate strong probing and problem solving skills
• Should be able to handle complex queries
• Should be able to resolve customer queries independently

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location :

Language Requirements :

Time Type :

Customer Service Advisor
• ARE Abu Dhabi, Building Khaleej Area

About the Role

We are seeking a skilled Customer Service Manager to join our team. As a key member of our front-line service delivery team, you will be responsible for ensuring that all guests receive exceptional service and support throughout their stay.

• Lead Front-Line Team Members : Supervise and manage a team of front-line staff, providing guidance and coaching to ensure they have the skills and knowledge needed to deliver excellent service.
• Develop and Implement Service Standards : Collaborate with other departments to develop and implement consistent service standards across all areas of the hotel.
• Solve Guest Complaints : Respond promptly and professionally to guest complaints, resolving issues quickly and fairly.
• Improve Guest Satisfaction : Analyze guest feedback and satisfaction surveys to identify areas for improvement and develop strategies to enhance the overall guest experience.
• Communicate Effectively : Maintain open and effective communication with all colleagues, ensuring that all guests receive the best possible service.

About You

We are looking for a highly organized and motivated individual with a passion for delivering exceptional customer service. If you have a keen eye for detail and are able to work well under pressure, we would love to hear from you.

• Excellent Communication Skills : Proven ability to communicate effectively with guests and colleagues in a fast-paced environment.
• Strong Problem-Solving Skills : Ability to analyze problems and develop effective solutions.
• Leadership Skills : Experience in supervising and leading a team.
• High School Diploma or Equivalent : Minimum education requirement.
• Guest Service Experience : Previous experience in a customer-facing role is essential.

What We Offer

We offer a competitive salary package, comprehensive training program, and opportunities for career advancement. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please apply today!

Benefits

We offer a range of benefits to support your physical and mental well-being, including access to a gym, employee assistance program, and generous paid time off.

Continuous Learning

We believe in investing in our employees' development and offer regular training and professional development opportunities to help you grow in your role.