161 Shangri La Hotels And Resorts jobs in Abu Dhabi

We are seeking a customer service professional to join our team. The successful candidate will be responsible for providing excellent guest experiences by handling customer inquiries, providing accurate information, and resolving issues efficiently.

Key Responsibilities:

• Manage incoming calls and customer service inquiries promptly and professionally.
• Provide visitors with accurate directions and information regarding stores, services, and facilities.
• Monitor and respond to customer service emails, escalating or forwarding messages to the concerned departments.
• Conduct and record the customer satisfaction survey to gather feedback and insights.
• Log customer requests for brands or stores not currently available in the mall.
• Facilitate the sale of gift vouchers and manage related inquiries.
• Ensure the customer service desk is presentable and well-equipped with printed directories.
• Maintain and regularly update the tenant contact database.
• Distribute gifts or vouchers to social media campaign winners as provided by the marketing department.
• Manage the issuance and return tracking of power banks to customers.
• Distribute and collect Tenant Contact Forms for new tenants.
• Address customer complaints and coordinate with internal departments for timely resolution.
• Support seasonal marketing campaigns by generating customer data and issuing coupons if applicable.
• Provide wheelchairs and assistance to individuals with special needs, maintaining proper issuance records.
• Respond to medical emergencies by assisting unconscious or sick customers and coordinating with security and emergency services as required.
• Manage daily tasks including customer feedback, complaints, lost-and-found handling, and follow-ups.
• Assist in the safe return of lost children to their parents or guardians in coordination with mall security.
• Maintain positive and cooperative relationships with internal departments, colleagues, and tenants.
• Foster a team-oriented environment by providing constructive feedback, promoting cooperation, and encouraging mutual trust.
• Support operations in conducting inspections of tenant outlets to ensure safety and hygiene standards are met.
• Submit daily reports that include customer suggestions, issues, and relevant observations.

Requirements & Qualifications:

• Proven experience in customer service or front-facing roles, preferably in a retail or mall environment.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-centric approach.
• Ability to handle pressure and remain calm in emergency situations.
• Proficient in Microsoft Office and familiar with CRM or reporting systems.
• Fluent in English and Arabic.
• High school diploma or equivalent; additional training in hospitality or customer service is a plus.

Interested candidates may submit their CVs for consideration.

Location: Remote (India-based candidates preferred)

Salary: ₹15,000 – ₹20,000/month and Incentives

Languages Required: Telugu, Kannada, and Hindi

Job Type: Full-time

Shifts: 12-hour rotational (Day & Night)

Freshers can also apply

We're hiring a Customer Service Executive to join a fast-growing online gaming company. If you're enthusiastic, reliable, and passionate about delivering top-tier support and you're comfortable working remotely in a structured environment, we'd love to hear from you

• Handle customer queries via chat and phone (inbound & outbound)
• Assist players with account, deposit, withdrawal, and gameplay-related issues
• Adhere to SOPs and company protocols
• Maintain accurate records and update internal systems
• Use Excel for data tracking and basic reporting
• Deliver timely, professional, and empathetic customer service

• Previous customer support experience (gaming experience is a bonus)
• Fluent in Telugu, Kannada & Hindi
• Comfortable using Excel (basic formulas and data entry)
• Willingness to work 12-hour rotational shifts, including nights and weekends
• Strong self-discipline and time management
• Own laptop and desktop
• 100% Remote Role
• Immediate joiners preferred

Location: Remote (India-based candidates preferred)

Salary: ₹15,000 – ₹20,000/month and Incentives

Languages Required: Telugu, Kannada, and Hindi

Job Type: Full-time

Shifts: 12-hour rotational (Day & Night)

Freshers can also apply

We're hiring a Customer Service Executive to join a fast-growing online gaming company. If you're enthusiastic, reliable, and passionate about delivering top-tier support and you're comfortable working remotely in a structured environment, we'd love to hear from you

• Handle customer queries via chat and phone (inbound & outbound)
• Assist players with account, deposit, withdrawal, and gameplay-related issues
• Adhere to SOPs and company protocols
• Maintain accurate records and update internal systems
• Use Excel for data tracking and basic reporting
• Deliver timely, professional, and empathetic customer service

• Previous customer support experience (gaming experience is a bonus)
• Fluent in Telugu, Kannada & Hindi
• Comfortable using Excel (basic formulas and data entry)
• Willingness to work 12-hour rotational shifts, including nights and weekends
• Strong self-discipline and time management
• Own laptop and desktop
• 100% Remote Role
• Immediate joiners preferred

Unlock a dynamic career as a customer service professional in a leading financial institution!

Provide exceptional product and service information to customers, resolving issues efficiently while upholding high-quality standards.

Ensure end-to-end solutions for a superior customer experience, leveraging strong team spirit, motivation, and a friendly environment with customers and colleagues.

• Respond to customer inquiries related to products, services, and billing in a timely and effective manner.
• Resolve product or service problems by clarifying the customer's concern, determining the cause, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution.
• Update customer records by maintaining accurate service requests/complaints and notes.
• Meet set targets for service standards and customer satisfaction scores for inbound calls and ensure quality in outbound calls.
• Streamline customers' financial processes by generating online passwords for all FAB Personal Banking Channels.
• Contribute to business growth by generating new prospects and leads for all FAB products.
• Adhere to obligations related to money laundering prevention under the bank's policies and local laws.
• Recommend potential products or services to management by collecting and analyzing customer information and needs.
• Collaborate with team members to achieve shared goals and objectives.
• Display flexibility in adhering to planned/scheduled shifts and on-call/unplanned shifts to achieve all defined SLAs.
• Maintain punctuality and discipline at the center.
• Comply with established policies and procedures.

Join to apply for the Officer- Customer Service role at First Abu Dhabi Bank (FAB)

Join to apply for the Officer- Customer Service role at First Abu Dhabi Bank (FAB) .

• Actively sell/cross-sell asset and liability products to new and existing customers
• Prepare, assess and recommend loan product applications and maintenance requests and forward for approval to Consumer Processing Unit
• Receive and process customer requests (e.g. account opening, NBAD online requests, returned cheque delivery, etc.)
• Encourage customers to build their balances with the bank in order to migrate to higher customer programs
• Generate leads for Elite and Elite Gold programs by referring eligible and potential customers to Elite lounges and centers
• Educate Classic and Advantage customers about automated channels including ATM, call center and NBAD online and promote their migration to these channels
• Attract new customers to branch through personal relations and existing customer referrals
• Respond to call center regarding customer inquiries forwarded
• Meet individual sales targets
• Participate in and potentially lead daily retail sales team meetings
• Online & Mobile Banking: Achieves monthly target to onboard customers to Online/Mobile application by actively encouraging all customers to use alternative channels such as ATM/CDM/Mobile/Online banking to reduce traffic in branch as well as call center calls and carryout online demonstrations and assist with mobile app demo and customer download
• NPS: Ensure assigned NPS target is achieved by representing FAB values and following customer obsessed methodology to ensure high level of customer experience at all times with zero customer complaints
• Interaction with colleagues/internal stakeholders and ensure completion of Mandatory trainings

Agree on personal sales targets with the retails sales manager and the branch manager.

• Adherence to policies, processes, and procedures both internally and externally
• Work closely with the ABM to achieve agreed on sales targets
• Development of new sources of business.

• High School graduated

• 2 years' relevant experience in banking sector. Familiarity with bank products, customer experience and related policies and procedures

• Not Applicable

• Full-time

• Other

• Banking

The primary function of the Customer Service Representative position is to provide exceptional support to customers through various communication channels.

Responsibilities:

• Customer Support : Offer timely and effective solutions to customer inquiries and concerns, ensuring a positive experience.
• Knowledge and Skills : Maintain a basic understanding of products and services, accurately documenting work as required.
• Ticket Management : Track, document, and retrieve information in call tracking databases.

Key Qualifications

• Courteous Communication : Demonstrate strong customer service skills, maintaining a courteous demeanor at all times.
• Technical Proficiency : Possess strong computer navigation skills and PC knowledge.
• Collaboration and Adaptability : Work effectively as a team member, demonstrating flexibility and adaptability in a fast-paced environment.

Requirements

• Attention to Detail : Ensure accurate documentation and maintain attention to detail in all tasks.
• Effective Multitasking : Ability to multitask, prioritize tasks, and meet deadlines efficiently.

Benefits

This role offers opportunities for growth and development in a dynamic environment. As a Customer Service Representative, you will have the chance to build strong relationships with customers, develop your technical skills, and contribute to the success of the organization.

Additional Information

This position requires strong communication and problem-solving skills, with the ability to work independently and collaboratively as part of a team. If you are a motivated individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

We are seeking a customer service professional to manage customer interactions and resolve queries. The ideal candidate will possess strong communication skills, be able to work in a fast-paced environment, and have the ability to multitask.

• Manage customer inquiries and concerns.
• Process customer orders and make necessary changes.
• Escalate complex issues to the relevant teams.

A competitive salary, accommodation, visa assistance, transportation, and other benefits as per UAE law.