33 Sharjah Islamic Bank jobs in Sharjah

Customer Service Executive

Dubai Investment Park (DIP), UAE

Hybrid (3 days in office, 2 days work from home)

AED 14,000 per month

Our client is a renowned French multinational with a strong global presence. They are expanding their team in Dubai and are looking for a dedicated Customer Service Executive to join their growing B2B service team.

• Manage and track client packages in a Business-to-Business (B2B) environment.
• Provide excellent customer service to clients.
• Work collaboratively within a supportive team.

• Minimum 1 year of experience in customer service.
• Excellent communication skills.
• Ability to work in a hybrid model.

• Career growth opportunities.
• Annual salary increments.
• Promotion opportunities every 2 years.
• Supportive team environment.
• Company invests in your development.

If you are passionate about customer service and looking to grow with a company that values its people, this is the role for you.

United Arab Emirates

Our client is seeking a proactive and personable Client Experience Executive to join their growing team. This role is pivotal in delivering exceptional service and ensuring customer satisfaction at every touchpoint. If you have a passion for people and a commitment to excellence, this opportunity is for you.

• Serve as the primary point of contact for clients, ensuring a seamless and professional experience throughout their journey.
• Resolve client issues and inquiries efficiently using CRM tools such as Zoho CRM, Zoho Desk, and ERP portals.
• Collaborate with internal teams to ensure timely execution of client requests and deliverables.
• Proactively identify opportunities to improve the client experience.
• Maintain accurate client records and service logs, contributing to data-driven decision-making.

• Bachelor’s degree or equivalent.
• Proven successful experience in a client-facing or relationship management role.
• Proficient in English; Arabic is an advantage.
• Strong interpersonal and communication skills.
• Familiarity with customer service tools such as Zoho CRM, Zoho Desk, and ERP systems.
• Team-oriented, dependable, and driven by a strong work ethic.

If you're passionate about delivering exceptional service and thrive in a people-first environment, we’d love to hear from you.

• Associate

• Full-time

• Customer Service, Administrative, and General Business

• Business Consulting and Services, Government Relations Services, and Legal Services

We are seeking a skilled professional to provide exceptional customer service and resolve inquiries in a timely and professional manner.

About the Role

This role involves responding to customer contacts, resolving issues and escalating complex matters as needed. The successful candidate will have excellent communication skills, be able to work well under pressure and maintain confidentiality when handling sensitive information.

• Respond to customer inquiries and resolve issues in a timely and professional manner.
• Demonstrate politeness, poise, dignity and emotional maturity when interacting with customers.
• Achieve pre-set targets related to service quality and productivity.
• Participate in customer interactions and surveys, capturing responses and assisting with follow-up.
• Record call details accurately into bank applications.
• Report customer feedback for continual product and service improvement.
• Use effective communication skills and suggest changes for improvement.
• Contribute to team development to foster an effective and positive work environment.

Requirements

• Minimum 2 years of experience in a similar role.
• Proficient in MS Office.
• Fluent in English and Arabic.

About Us

Our organization provides banking services to individuals and companies. We offer Sharia-compliant retail, corporate and investment services across the UAE.

Job Opportunity Overview

• As a customer service professional, you will be responsible for addressing inquiries, service requests, and complaints from bank customers in a timely and professional manner.

Our client is seeking a proactive and personable Client Experience Executive to join their growing team. This role is pivotal in delivering exceptional service and ensuring customer satisfaction at every touchpoint. If you have a passion for people and a commitment to excellence, this opportunity is for you.

1. Serve as the primary point of contact for clients, ensuring a seamless and professional experience throughout their journey.
2. Resolve client issues and inquiries efficiently using CRM tools such as Zoho CRM, Zoho Desk, and ERP portals.
3. Collaborate with internal teams to ensure timely execution of client requests and deliverables.
4. Proactively identify opportunities to improve the client experience.
5. Maintain accurate client records and service logs, contributing to data-driven decision-making.

1. Bachelor's degree or equivalent.
2. Proven successful experience in a client-facing or relationship management role.
3. Proficient in English; Arabic is an advantage.
4. Strong interpersonal and communication skills.
5. Familiarity with customer service tools such as Zoho CRM, Zoho Desk, and ERP systems.
6. Team-oriented, dependable, and driven by a strong work ethic.

If you're passionate about delivering exceptional service and thrive in a people-first environment, we'd love to hear from you.

• Associate

• Full-time

• Customer Service, Administrative, and General Business

• Business Consulting and Services, Government Relations Services, and Legal Services

The customer service representative will be based at the customer service desk, responsible for managing customer enquiries and resolving issues in a timely and professional manner.

They will also coordinate with the facility team on maintenance requirements, ensuring seamless operations at all times.

• Manage customer enquiries, providing prompt and accurate solutions
• Coordinate with the facility team on maintenance needs
• Maintain good relations with tenants, offering assistance and guidance as required
• Perform basic administrative tasks

• High School Graduate with excellent communication skills in English
• Mandatory Family Book
• Willingness to work on-site
• Ability to communicate in English and Arabic

We are a leading retail and hospitality conglomerate, operating across multiple countries.

This role is part of the Helpdesk, Customer Service, and Telecalling departments, working together to deliver exceptional customer experiences.

This role offers a unique opportunity to join our dynamic team and contribute to delivering outstanding customer service.

We are seeking an ambitious professional to join our Group Business Service team. In this role, you will embark on a journey where your unique contributions are celebrated, and your professional growth is embraced.

The ideal candidate should have the following experience:

• A high school or diploma holder with no prior work experience required.
• Basic skills in MS Office.

You will be responsible for sales and cross-selling, adhering to organizational policies and delivering exceptional customer service. Our team is dedicated to creating a respectful and caring work environment that aligns with your career ambitions.

1. Sales and Cross-Sell: Call customers to cross-sell bank products and retain to achieve monthly targets.
2. Policies and Processes: Adhere to all relevant organizational and departmental policies, processes, standard operating procedures, and instructions so that work is carried out to the required standard and in a consistent manner.
3. Self-Management: Manage self in line with the bank's people management policies, procedures, processes, and practices to ensure adherence and maximize own contribution to business performance.
4. CUSTOMER SERVICE: Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank's required levels of service in all internal and external customer interactions.

• High School/Diploma Holder.
• No prior work experience required.
• Basic skills - MS Office.
• Accelerate Growth, Drive Performance, Communicate & Collaborate and Build Relationships.

At ADCB, we are dedicated to creating a respectful, caring, and disciplined work environment that aligns with your career ambitions. We offer a supportive team, opportunities for growth, and a chance to make a real impact.

Sharjah, AE

Temp (1 year or less)

We are seeking a skilled professional to fill the role of Cashier in our esteemed organization.

The ideal candidate should possess good communication skills and basic experience in handling cash or working in customer service. Strong organizational skills, attention to detail, and ability to multitask are essential for this role.

We offer a competitive salary, free visa, and accommodation. If you are a motivated individual looking to grow your career, please submit your application.

Our organization is dedicated to providing excellent services to our clients. We strive to create a positive work environment that fosters growth and development. Join us and take the first step towards a rewarding career.

We are seeking a skilled and professional Customer Service Representative to join our team. This role is perfect for individuals who enjoy working with people, resolving issues, and providing exceptional customer service.

1. Manage inbound and outbound calls, ensuring that every interaction meets company standards and customer satisfaction.
2. Efficiently resolve customer queries by utilizing problem-solving skills to address various issues related to products and services.
3. Identify and escalate priority issues to the appropriate department, ensuring timely resolution and customer follow-up.
4. Collaborate with team members to share knowledge and best practices, fostering a supportive and high-performance environment.

1. Minimum 1-2 years of experience in customer service or call center roles, showcasing relevant skills and expertise.
2. Excellent verbal and written communication skills, enabling clear and concise information delivery to customers.
3. Demonstrated problem-solving abilities, addressing customer concerns promptly and effectively.
4. Ability to work in a fast-paced environment, managing multiple tasks while maintaining attention to detail.

• Opportunity to work with a dynamic team.
• Chance to develop skills and advance in your career.

About the Role: As a Customer Service Representative, you will be responsible for delivering exceptional customer service, resolving customer queries, and collaborating with team members to achieve common goals.