9 Sharjah Islamic Bank jobs in Sharjah

As a Customer Service Representative, you will play a crucial role in ensuring our customers receive exemplary service and support. Your primary focus will be to handle inquiries, resolve issues, and provide comprehensive information about our products and services.

This role requires excellent communication skills, a problem-solving mindset, and the ability to maintain a positive demeanor even in challenging situations. You will serve as the first point of contact for customers, aiming to enhance their overall experience with our company.

You will respond to customer inquiries via phone, email, and chat in a timely manner, provide accurate information regarding products, services, and company policies, and resolve customer complaints, issues, and concerns with professionalism and empathy.

Key Responsibilities:

• Respond to customer inquiries in a timely manner
• Provide accurate information regarding products, services, and company policies
• Resolve customer complaints, issues, and concerns with professionalism and empathy
• Document all customer interactions and update records in the customer management system
• Collaborate with team members to improve customer service experiences and processes

Requirements:

• Proven experience in customer service or related positions is highly preferred
• Strong verbal and written communication skills are essential for this role
• Ability to handle stressful situations with patience and professionalism
• Familiarity with customer management systems or similar software tools is desirable
• Problem-solving skills with a proactive attitude toward conflict resolution

Benefits:

• Competitive salary and benefits package
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment

Posted On 25 Jun, 2025

Type: Retail Banking

Job Category: Retail Banking

Job Purpose

Demonstrate proficiency in responding to incoming contacts and making outbound calls at the assigned workplace. Handle inquiries, complaints, fault reports, and service requests of routine nature with minimal supervisory support. Attend to complex/non-routine issues in consultation with the supervisor. Follow-up and seek feedback from customers/callers, interfacing with concerned sections/divisions/units as required. Comply with prescribed policies, operating procedures, and quality standards to ensure customer satisfaction. Attend to shift duties as assigned to ensure continuity in contact centre operations. Exhibit tact, diplomacy, and courtesy when dealing with customers' calls/inquiries.

Key Accountabilities

• Answer inbound calls and assist customers with inquiries, questions, and complaints, providing high-standard professional customer service.
• Handle routine incoming contacts/emails with minimal supervision; escalate recurrent or complex issues as needed.
• Demonstrate politeness, poise, dignity, and emotional maturity. Handle difficult callers with tact and sophistication. Manage calls effectively, with empathy and assertiveness where needed.
• Achieve pre-set targets related to service quality, productivity, and data capture.
• Conduct outbound calls, participate in telemarketing and surveys, interface with identified customers, capture responses, and assist in follow-up.
• Record call details accurately into bank applications.
• Report customer feedback for continual product and service improvement.
• Use scripting effectively and suggest changes for improvement.
• Participate actively in team development to foster an effective and positive work environment.
• Proactively suggest process improvements and service enhancements.
• Ensure compliance with consumer protection standards, including fair treatment, accurate information, prompt responses, data protection, and reporting suspicious activities.
• Understand and adhere to risk frameworks and associated procedures.
• Demonstrate thorough knowledge of Consumer Protection Regulations and bank standards for fair treatment, ethical conduct, and complaint resolution. Continuously improve knowledge and provide input on bank policies.

Qualifications, Experience & Skills

• Minimum 2 years of experience in a similar role and industry.
• Proficient in MS Office.
• Fluent in English and Arabic.

Interested candidates should email their applications.

Sharjah Islamic Bank (SIB), established in 1975, provides banking services to individuals and companies. Originally founded as National Bank of Sharjah, it transitioned to Islamic banking in 2002, offering a wide range of Sharia-compliant retail, corporate, and investment services across the UAE.

4 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Job Description

As a Customer Service Representative, you will play a crucial role in ensuring our customers receive exemplary service and support. Your primary focus will be to handle inquiries, resolve issues, and provide comprehensive information about our products and services. This role requires excellent communication skills, a problem-solving mindset, and the ability to maintain a positive demeanor even in challenging situations. You will serve as the first point of contact for customers, aiming to enhance their overall experience with our company. If you are someone who thrives in a fast-paced environment and is passionate about helping others, this position offers the perfect opportunity to showcase your skills and contribute to our team's success.

Job Description

As a Customer Service Representative, you will play a crucial role in ensuring our customers receive exemplary service and support. Your primary focus will be to handle inquiries, resolve issues, and provide comprehensive information about our products and services. This role requires excellent communication skills, a problem-solving mindset, and the ability to maintain a positive demeanor even in challenging situations. You will serve as the first point of contact for customers, aiming to enhance their overall experience with our company. If you are someone who thrives in a fast-paced environment and is passionate about helping others, this position offers the perfect opportunity to showcase your skills and contribute to our team's success.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Provide accurate information regarding products, services, and company policies.
• Resolve customer complaints, issues, and concerns with professionalism and empathy.
• Document all customer interactions and update records in the customer management system.
• Collaborate with team members to improve customer service experiences and processes.
• Identify and escalate complex issues to the appropriate departments for resolution.
• Follow up with customers to ensure their inquiries are fully resolved and they are satisfied.
• Assist in training and mentoring new customer service staff as needed.
• Participate actively in team meetings to stay informed and provide feedback.
• Maintain knowledge of company policies to ensure accurate customer communication.
• Provide support in various customer service-related projects assigned by supervisors.
• Achieve and maintain performance goals and metrics as set by management.
  
  

• Proven experience in customer service or related positions is highly preferred.
• Strong verbal and written communication skills are essential for this role.
• Ability to handle stressful situations with patience and professionalism.
• Familiarity with customer management systems or similar software tools is desirable.
• Problem-solving skills with a proactive attitude toward conflict resolution.
• Ability to work independently as well as collaboratively in a team environment.
• Attention to detail and strong organizational skills to manage multiple tasks.
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at TALENTMATE by 2x

Dubai, Dubai, United Arab Emirates 23 hours ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Key Responsibilities of a Telephone Operator:

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Demonstrate a high level of customer service at all times
• Attend relevant training courses when required.
• Demonstrate knowledge of hotel room categories, packages, promotions and other general product knowledge necessary to perform daily duties.
• Follow company standards
• Assist other departments as necessary

In addition to performance of the essential functions this position may be required to perform a combination of the following supportive functions with the percentage of time performing each function solely determined by the supervisor based upon the particular requirements of the company.

• Operate facsimile to send and receive transmissions for guests.
• Notify guests of receipts using computer system.

To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

• Previous experience in a customer-focused industry
• Commitment to delivering a high level of customer service
• Ability to work on your own and as part of a team

Hilton Worldwide Inc is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision unites us as a team to create remarkable hospitality experiences around the world every day.

Location: Sharjah, AE

At Arla, we do so much more than make some of the world’s favourite dairy products. We make healthy taste delicious, mornings worth getting up for and family dinners unforgettable. Puck, Dano, Lurpak and Castello – names like these make us a vital, natural part of modern life in over 100 countries around the world. There are 1,300 employees in the Middle East and Africa and 19,000 global employees at the heart of our business. Every single one of us plays an important role and together we build on our 10bn Euros turnover and establish our position as one of the largest dairy companies in the world.

Do you want to be part of a high performing team and take Arla’s sales organisation to the next level? If so, you should consider applying for the position as Customer Service Executive. In this challenging job you will work out of our UOQ office in Sharjah and you will report to the Customer Logistics Manager.

As the Customer Service Executive, you will contribute to meeting order fulfilment objectives accurately and on time.

You will be responsible for:

• Receiving and inputting orders from field sales employees
• Raising sales invoices to be processed by the warehouse
• Providing administrative support to the UAE sales teams
• Coordinating movements of stock on a daily basis and reporting on non-delivery
• Communicating to the field sales teams on out of stock products
• Management and monitoring of customer service level agreements
• Ensuring customer service and customer expectations are exceeded for both internal and external customers
• Dealing with all customer queries quickly, efficiently and cost-effectively
• Ensuring all administrative paperwork systems are updated and that all required paperwork is completed in line with company guidelines
• Any other ad-hoc tasks as and when required

Qualification and Experience:

• Technical understanding: Ability to apply knowledge of policies and procedures, including telephone etiquette and know-how of technical systems used in the environment; basic computer and MS Office literacy is essential.
• Conceptual thinking: Recognizes patterns, uses concepts to find solutions, makes connections and simplifies complex material.
• Bachelor degree is desirable but not essential.

We have a purpose for Good

At Arla, we strive to unlock the highest potential in each other while working together to create a sustainable future of dairy. We call it Stronger People Stronger Planet and it is deeply anchored in our organisation and founded on our commitment to respecting human rights, increasing access to healthy dairy nutrition, inspiring good food habits, and improving the environment for future generations. In order to succeed, we need to hire people with a sustainable mindset. Could this be you?

Location: Sharjah, AE

At Arla, we do so much more than make some of the world’s favourite dairy products. We make healthy taste delicious, mornings worth getting up for and family dinners unforgettable. Puck, Dano, Lurpak and Castello – names like these make us a vital, natural part of modern life in over 100 countries around the world. There are 1,300 employees in the Middle East and Africa and 19,000 global employees at the heart of our business. Every single one of us plays an important role and together we build on our 10bn Euros turnover and establish our position as one of the largest dairy companies in the world.

Do you want to be part of a high performing team and take Arla’s sales organisation to the next level? If so, you should consider applying for the position as Customer Service Executive. In this challenging job you will work out of our UOQ office in Sharjah and you will report to the Customer Logistics Manager.

As the Customer Service Executive, you will contribute to meeting order fulfilment objectives accurately and on time.

You will be responsible for:

• Receiving and inputting orders from field sales employees
• Raising sales invoices to be processed by the warehouse
• Providing administrative support to the UAE sales teams
• Coordinating movements of stock on a daily basis and reporting on non-delivery
• Communicating to the field sales teams on out of stock products
• Management and monitoring of customer service level agreements
• Ensuring customer service and customer expectations are exceeded for both internal and external customers
• Dealing with all customer queries quickly, efficiently and cost-effectively
• Ensuring all administrative paperwork systems are updated and that all required paperwork is completed in line with company guidelines
• Any other ad-hoc tasks as and when required

Qualification and Experience:

• Technical understanding: Ability to apply knowledge of policies and procedures, including telephone etiquette and know-how of technical systems used in the environment; basic computer and MS Office literacy is essential.
• Conceptual thinking: Recognizes patterns, uses concepts to find solutions, makes connections and simplifies complex material.
• Bachelor degree is desirable but not essential.

We have a purpose for Good

At Arla, we strive to unlock the highest potential in each other while working together to create a sustainable future of dairy. We call it Stronger People Stronger Planet and it is deeply anchored in our organisation and founded on our commitment to respecting human rights, increasing access to healthy dairy nutrition, inspiring good food habits, and improving the environment for future generations. In order to succeed, we need to hire people with a sustainable mindset. Could this be you?

Job Description

We are seeking a dedicated and proactive Customer Service Representative who is fluent in Arabic to join our dynamic team. This role is pivotal in ensuring an exceptional service experience for our Arabic-speaking customer base. You will be the face of the company, responsible for handling customer inquiries efficiently and with professionalism. Your ability to communicate effectively and resolve customer issues promptly will contribute significantly to our customer satisfaction and retention. If you are passionate about customer service and want to be a part of a forward-thinking company, we encourage you to apply. Join us and be a part of a team that values collaboration, innovation, and diversity.

Job Description

We are seeking a dedicated and proactive Customer Service Representative who is fluent in Arabic to join our dynamic team. This role is pivotal in ensuring an exceptional service experience for our Arabic-speaking customer base. You will be the face of the company, responsible for handling customer inquiries efficiently and with professionalism. Your ability to communicate effectively and resolve customer issues promptly will contribute significantly to our customer satisfaction and retention. If you are passionate about customer service and want to be a part of a forward-thinking company, we encourage you to apply. Join us and be a part of a team that values collaboration, innovation, and diversity.

Responsibilities

• Provide accurate information to customers promptly through various communication channels.
• Handle and resolve customer complaints with patience and empathy.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve overall customer service standards.
• Assist customers with inquiries related to products, services, and billing issues.
• Meet individual and team performance metrics to achieve high satisfaction scores.
• Communicate customer feedback and possible improvements to management effectively.
• Participate in training sessions to enhance product knowledge and customer service skills.
• Manage multiple customer conversations simultaneously with professionalism and courtesy.
• Follow company protocols while ensuring customer privacy and data security.
• Develop a thorough understanding of company products to assist customers better.
• Upsell and promote additional services when appropriate and beneficial to the customer.
  
  

• Fluency in Arabic and English, both written and spoken, is essential.
• Previous experience in a customer service role or related field is preferred.
• Ability to multitask efficiently while managing time and prioritizing tasks.
• Excellent problem-solving skills with a customer-focused approach.
• Proficiency in using customer service software and CRM tools.
• Strong interpersonal skills and the ability to work in a team environment.
• High school diploma or equivalent qualifications; higher education preferred.
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at TALENTMATE by 2x

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Job Overview

The role is responsible for originating, structuring, and executing syndicated financing transactions. It involves building and managing relationships with corporate clients, financial institutions, and investors.

Key Responsibilities

• Identify new investment and business opportunities through key client relationships.
• Analyze market trends to develop strategic investment plans and negotiate partnerships and deals.
• Prepare business proposals, pitch decks, and Investment Committee Memos while ensuring smooth transaction execution.
• Ensure compliance with regulatory requirements and track investment performance to optimize returns.
• Represent the bank at industry events and mentor junior team members.
">

Requirements

• Minimum Qualifications: Bachelor's Degree in Finance / Banking Science.
• Minimum Experience: 8 to 10 years.
• Expert level of MS Office skills.
">