1263 Staff Management jobs in Dubai

To assist in executing and implementing the operational aspects of Performance Management in line with HR policy of the bank.

Train and assist the bank staff on the Performance Management Systems & Process.

Advise the bank staff on the entire Performance Management cycle to ensure successful completion of the process.

Assist in ensuring that objectives are set for the bank staff at the beginning of the year and prepare MIS to track the progress of the same.

Ensure all HRMS issues pertaining to Performance Management System are resolved in a satisfactory manner within minimum TAT.

Assist in preparing presentations, analysis of trends etc. on Performance Management.

Ensure that all disagreed cases with respect to performance management cycle are resolved in line with the HR policy.

Assist in initiating and completion of all the operational processes of Performance Management.

Assist in administering the mid-year and year-end appraisal exercise.

Maintain all approvals / workings related to Performance Management to ensure easy retrieval at all times.

All the above accountabilities includes but not limited to any additional/new tasks or responsibilities assigned by the line Manager.

Education

Minimum Graduate preferably in compensation & Benefits

Work Experience

Minimum 2 - 3 years in Rewards preferably with experience of working in an HRMS / Oracle environment

• Associate

• Full-time

• Human Resources, Analyst, and Strategy/Planning

• Financial Services and Business Consulting and Services

Job Purpose:

This role involves establishing, implementing, and auditing effective Performance Management Systems within the automotive sector. The Performance Management Specialist/Executive will develop clear performance metrics such as KPIs, OKRs, and CSFs, conduct regular performance reviews, and ensure systems are aligned with organizational goals and deployed efficiently using HRIS platforms.

Duties and Responsibilities of the position:

Performance Management System Development:

• Develop and refine performance management systems aligned with organizational objectives.
• Establish clear performance management policies and procedures.

Implementation and Deployment of Performance Management Systems:

• Effectively implement and manage performance management tools within the organization.
• Deploy and manage performance systems via HRIS platforms such as Keka HR and Resource INN.

Development and Monitoring of Metrics:

• Develop and maintain Critical Success Factors (CSFs), Objectives & Key Results (OKRs), and Key Performance Indicators (KPIs) specific to various teams and functions.
• Regularly monitor performance metrics to ensure alignment with strategic business objectives.

Performance Review Administration:

• Schedule and facilitate regular quarterly, semiannual, and annual performance review cycles.
• Ensure fairness, transparency, and documentation accuracy in performance evaluations.

System Audit and Compliance:

• Conduct audits to ensure compliance with established performance management practices.
• Identify areas for improvement and recommend enhancements to performance management systems and procedures.

Training and Guidance:

• Provide training to managers and employees on effective use of performance management tools and processes.
• Advise departments on aligning performance metrics with business objectives.

Skills required to fulfill the position:

• Proven 3-5 years of experience in developing, deploying, and managing performance management systems specifically in the automotive sector.
• Expertise with performance management tools and HRIS platforms including Keka HR and Resource INN.
• Strong analytical skills with the ability to develop clear and measurable performance metrics (CSFs, OKRs, KPIs).
• Excellent communication, facilitation, and presentation skills.
• Proficient in conducting detailed system audits and compliance checks.
• Strong organizational and problem-solving abilities.

Position Qualifications (Academic & Professional):

• Bachelor's degree in Human Resources, Business Administration, Organizational Development, or related fields. Advanced degree or professional certifications preferred.
• 3-5 years of proven experience specifically in Performance Management within the automotive sector.
• Certifications in performance management (CPMP, COKRP, CHAMP, or HR practices) are advantageous.

Dynamic organisation dedicated to driving innovation and excellence internally and externally. They are currently undergoing a transformation, while helping other entities with their evolution, which will leave a lasting and positive impact.

• Design and lead corporate performance management frameworks.
• Ensure strategic alignment across departments and initiatives.
• Collaborate with senior government stakeholders to drive performance outcomes.
• Monitor KPIs and deliver actionable insights to executive leadership.
• Oversee performance reporting and continuous improvement efforts.
• Benchmark performance against global best practices.
• Support strategic planning and policy development through performance data.
• UAE National with a minimum of 10 years' relevant professional experience.
• Proven expertise in Corporate Performance Management.
• Strong stakeholder management skills, particularly with senior government figures.
• Background in government, semi-government, or consulting environments.
• Consulting experience is desirable.
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A prestigious public sector entity with an exciting mandate to deliver innovative solutions across multiple sectors.

• Develop and implement a performance management framework, incorporating best practices, methodologies, and tools.
• Coordinate with department heads to align KPIs with organisational objectives and ensure they are SMART (specific, measurable, achievable, relevant, time-bound).
• Monitor and track performance against KPIs, providing reports to executive management and recommending corrective actions when necessary.
• Communicate and ensure effective transfer of knowledge on performance goals and KPIs across departments.
• Use data analytics to assess the impact of performance management strategies and propose continuous improvements based on feedback and analysis.
• Bachelor's degree in Human Resources, Business Administration, Organisational Development, or a related field. Master's degree is highly preferred.
• Professional certifications in Performance Management, HR, or related areas (such as CIPD, SHRM, or similar)
• A strategic thinker with proven experience in designing and implementing performance management frameworks, including KPIs at corporate, departmental and individual levels.
• Strong knowledge of performance management methodologies, tools and best practices.
• Proficiency in data analytics and utilising performance data to track progress, assess effectiveness and recommend corrective actions.
• Excellent analytical, communication, and interpersonal skills, with a track record of engaging effectively with senior stakeholders and executives at all levels.
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We are currently seeking a highly skilled and strategic Manager CX Performance Management to join one of our esteemed clients in the government sector. This role is ideal for candidates passionate about improving customer experience and driving performance excellence through data-driven insights and continuous improvement initiatives.
Job Purpose
The selected candidate will own the measurement analysis and performance management of customer experience (CX). This includes translating customer feedback and operational data into actionable insights identifying opportunities to improve service delivery and partnering with cross-functional teams to close performance gaps.
Key Responsibilities
Develop track and report on CX KPIs and service-level metrics across all channels.
Manage a team of CX Performance Experts ensuring timely monitoring of results and initiatives.
Align CX metrics with operational KPIs to create a shared view of customer impact across the organization.
Identify CX hotspots using data analytics Voice of Customer (VoC) insights and operational performance metrics.
Lead process optimization workshops to eliminate inefficiencies and enhance service quality.
Oversee project governance reporting and tracking of transformation initiatives.
Drive adoption of continuous improvement methodologies such as Lean and Agile across the organization.
RequirementsTo be considered for this role you need to meet the following criteria:
Bachelor s degree in Business Economics Industrial Engineering or related field.
Certifications in performance management data analytics or CX are an advantage.
Intermediate proficiency in English and Arabic is required.
Experience
7 10 years of experience in performance management CX analytics or operational excellence.
Proven experience in managing CX metrics and implementing performance improvement initiatives.
Exposure to energy / power / infrastructure / government or customer-facing organizations; experience with government performance programs like Zero Bureaucracy is a plus.
Strong knowledge of data visualization and reporting tools (Power BI Tableau Excel).
Familiarity with VoC platforms (e.g. Medallia Qualtrics).
Skills & Competencies
Excellent analytical and problem-solving skills.
Strong stakeholder management and ability to influence without direct authority.
Results-oriented mindset with a passion for driving measurable impact.
If you are passionate about delivering exceptional customer experiences and leading performance improvement initiatives we would love to hear from you
To apply and explore other exciting opportunities please visit our website: .
Black Pearl does not charge candidates any fees for its recruitment services.

A prestigious public sector entity with an exciting mandate to deliver innovative solutions across multiple sectors.

• Develop and implement a performance management framework, incorporating best practices, methodologies, and tools.
• Coordinate with department heads to align KPIs with organisational objectives and ensure they are SMART (specific, measurable, achievable, relevant, time-bound).
• Monitor and track performance against KPIs, providing reports to executive management and recommending corrective actions when necessary.
• Communicate and ensure effective transfer of knowledge on performance goals and KPIs across departments.
• Use data analytics to assess the impact of performance management strategies and propose continuous improvements based on feedback and analysis.

• Bachelor's degree in Human Resources, Business Administration, Organisational Development, or a related field. Master's degree is highly preferred.
• Professional certifications in Performance Management, HR, or related areas (such as CIPD, SHRM, or similar)
• A strategic thinker with proven experience in designing and implementing performance management frameworks, including KPIs at corporate, departmental and individual levels.
• Strong knowledge of performance management methodologies, tools and best practices.
• Proficiency in data analytics and utilising performance data to track progress, assess effectiveness and recommend corrective actions.
• Excellent analytical, communication, and interpersonal skills, with a track record of engaging effectively with senior stakeholders and executives at all levels.

Dynamic organisation dedicated to driving innovation and excellence internally and externally. They are currently undergoing a transformation, while helping other entities with their evolution, which will leave a lasting and positive impact.

• Design and lead corporate performance management frameworks.
• Ensure strategic alignment across departments and initiatives.
• Collaborate with senior government stakeholders to drive performance outcomes.
• Monitor KPIs and deliver actionable insights to executive leadership.
• Oversee performance reporting and continuous improvement efforts.
• Benchmark performance against global best practices.
• Support strategic planning and policy development through performance data.

• UAE National with a minimum of 10 years' relevant professional experience.
• Proven expertise in Corporate Performance Management.
• Strong stakeholder management skills, particularly with senior government figures.
• Background in government, semi-government, or consulting environments.
• Consulting experience is desirable.

An experienced Technology Consulting professional is required to help businesses unlock the value of their IT investments. You will be part of a high-performing team, delivering client service and advising on technology enablement, digital transformation, and enterprise intelligence to drive performance improvement.

The role involves managing client engagements, leading teams of data analysis resources, and delivering information solutions aligned with global trends in financial consolidation, planning, and reporting requirements.

Key responsibilities include participating in and managing client engagement teams, independently managing projects from blueprint to go-live, providing product trainings, actively sharing product knowledge within the team, performing presales activities, and demonstrating technical capabilities.

• Manage client engagements and lead teams of data analysis resources
• Independently manage projects from blueprint to go-live
• Provide product trainings and share product knowledge within the team
• Perform presales activities and demonstrate technical capabilities

For success in this role, you will need to have relevant experience in financial performance management and consolidation, hands-on experience with EPBCS products, strong understanding of EPBCS/FCCS functionality and setup, proficiency in ETL processes, data mapping, and calculations, and experience in designing workflows and metadata in EPBCS/FCCS.

A good problem solver with excellent analytical skills, you will possess strong communication and interpersonal skills, with the ability to lead and mentor junior team members. Certifications in EPBCS/FCCS or related EPMS product suites are advantageous.

As an employee at our organization, you will enjoy a dynamic work environment, attractive remuneration package, extensive training, flexible working arrangements, and support for work-life balance. We are committed to inclusion and non-discrimination.

About Dubai Holding Community Management:

Dubai Holding Community Management (DHCM) is a premium community management services provider under the umbrella of Dubai Holding. Established in 2021, DHCM has quickly become a leader in the industry, offering exceptional services to maintain and enhance residential communities and districts across Dubai.

At DHCM, we believe in creating sustainable and vibrant communities that offer a sense of belonging to residents. Our team of experts provides various services, including community and district management, technical management, and financial management.

Our community and district management services ensure that each community is well-maintained, secure, and operates efficiently. We manage common areas, enforce community rules and regulations, coordinate with local authorities, and respond to residents' concerns promptly and effectively

We proudly manage a portfolio of prestigious communities, including Bluewaters, City Walk, Port de La Mer, Bvlgari Residences, Jumeirah Beach Residence (JBR), and Business Bay Executive Towers, among others. Additionally, we manage iconic districts, including Business Bay, Dubai Land Residences, Jaddaf Waterfront, Dubai Media City, Dubai Internet City, Dubai Studio City, Dubai Harbour, and more.

About the Role:

The role holder is responsible for overseeing and managing the DCM FM operations and maintenance activities in accordance with defined standards and processes with the objective of enhancing customer satisfaction, minimizing customer complaints, and promoting sustainable initiatives for long term cost management.

The main duties and responsibilities of this role:

Facilities Management

• Manage the daily operation and monitoring of the DCM FM activities at site (soft services, PPM, cleaning, waste management, civil works etc), to ensure activities are carried out within the set timelines, financials budget and conform to the quality standards agreed.
• Supervise activities within the assigned community, conduct regular meetings with internal & external teams to monitor progress of FM activities and to ensure compliance with the agreed standards and requirements.
• Prepare FM tender document for new buildings and conduct necessary technical evaluation.
• Contribute to the process of identifying facilities management best practices and development of formal processes and practices as necessary towards integrating and embedding sustainable principles and strategies into daily operational practices
• Support the client facing teams' team in timely resolution of their queries related to facilities management in coordination with applicable departments.
• Represent the Dubai Community Management during design, planning, construction, and handover stages of the newly developed assets to oversee FM requirements
• Identify and recommend to the business unit and department head major improvements (technical and feel & look) required to enhance that enhance the existing facilities.
• Monitor and maintain records of utilities expenditure and implement initiatives of sustainability and utilities cost saving projects.
• Conduct necessary inspection, witness testing & commissioning and manage rectification of defects and snags during the DLP in coordination with P&D and contractor.
• Oversee activities directly related to regulatory requirements of life safety systems and ensure necessary certifications are obtained on time.

Budgeting & Planning

• Assist the department head in the development of short term and long-term business plans and preparation of Community Service Charges, OPEX and CAPEX budgets, monitor budget utilization and highlight any budget variances.
• Develop operation and maintenance strategy for key assets in the communities to control the cost and ensure consistency in budgets over years.

Stakeholder Management

• Ensure the Service provider is attending to all re-active service requests from various stakeholders and in compliant with the SLA.
• Maintain effective communication with suppliers, internal departments and stakeholders and provide active support in the delivery of services by suppliers as per SLAs and QHSE standards.
• Review and certify service provider's monthly performance and payment certificate.
• Prepare scope of work for (operational variables and capex projects), initiate procurement process, liaise with procurement during the tendering process, review vendor responses and issue GRNs.
• Ensure customer complaints are timely and appropriately managed and closed to achieve organization's customer satisfaction targets.
• Conduct monthly meetings with FM service providers, HSE, security, and contractors to assess the contractor's performance, HSE requirements, identify non-compliance and action plans.

Continuous Improvement

• Keep abreast regarding the latest trends and methods related to facilities management and recommend the most appropriate operation and maintenance practice to the management in order to increase the efficiency and customer satisfaction.
• Implement value engineering concept and methods in order to reach to cost effective solutions and accordingly save maintenance and operation costs for the community.

People Management

• Provide leadership within the function, setting individual objectives, managing performance, developing, and motivating staff, provision of formal and informal feedback and appraisal – in order to maximize subordinate and departmental performance in the pursuit of the Department's objectives.
• Build and promote an organization culture that encourages innovation and reward performance that leads to enhanced staff motivation and retention.

About you:

The ideal candidate will have the below qualifications and experience:

• Bachelor's degree in engineering or Facilities Management.
• Minimum of 8 years of facility management experience.
• Experience of managing contractors and third-party service providers
• Knowledge of Facility management processes, tools, standards, documentation, and systems used.
• Understanding of local regulations and policies relevant to building operations, community management and facility management.

About Benefits:

At Dubai Holding, we're committed to nurturing the success and well-being of our colleagues. Join our dynamic and diverse team, and enjoy a comprehensive benefits package that includes competitive compensation, career development opportunities, and a collaborative work environment. We strongly believe in creating an empowered Internal workforce that will help us build a connected city for tomorrow. We are committed to attracting the brightest minds and nurturing the most pioneering candidates who desire to make a great impact on the future of Dubai.