47 Stakeholder Management jobs in Dubai

Job Title: Stakeholder Management Professional

The primary responsibility of this role is to develop and implement effective stakeholder management strategies that foster strong relationships with regulatory bodies, agencies, and clients.

• Key Responsibilities:
• Develop and maintain a comprehensive understanding of regulatory requirements and standards for project types such as roads and master planning.
• Establish and communicate clear plans with regulatory bodies and client teams to ensure timely approvals and NOCs.
• Monitor and track approval statuses, intervening promptly to address any delays or issues.
• Support the project team in securing timely approvals from relevant authorities.
• Coordinate with clients and liaise with government offices and service authorities in the UAE for technical queries and issues.
• Track utility NOCs and ensure timely completion of project activities related to NOC processes.
• Regularly monitor project schedules for delays related to NOC progress.
• Prepare weekly and monthly reports, including design drawings for management and clients.
• Attend project meetings and follow up on outstanding tasks.

• Required Qualifications:
• Bachelor's degree in Civil Engineering or a relevant field.
• Proficiency in English and Arabic languages.

Responsibilities:

1. Manage relationships with stakeholders and liaise with relevant agencies, authorities, and the client team to obtain necessary approvals and NOCs.
2. Establish and communicate a plan with all regulatory and client organizations, including levels of escalation to ensure a timely approval process.
3. Be aware of authority standards and requirements.
4. Understand the NOC permits and approval processes for all project types, such as roads and master planning.
5. Stay updated on requirements from regulatory agencies such as RTA, DEWA, DM, DDA, Trakhees, Etisalat, Du, DUSUP, GHD, SRTA, SEWA, FEWA, MOEI, etc.
6. Develop and implement a stakeholder management plan, and monitor its effectiveness.
7. Establish NOC trackers to monitor approval statuses and intervene timely to ensure approvals are obtained on schedule.
8. Support the project team in securing timely approvals.
9. Coordinate with the client and liaise with government offices and service authorities in the UAE for technical queries and issues.
10. Track utility NOCs and ensure timely completion.
11. Regularly monitor project schedules for delays related to NOC progress.
12. Ensure all project activities related to NOC processes are completed on time.
13. Gather information from relevant agencies, third-party consultants, and contractors to prepare weekly and monthly reports, including design drawings for management and clients.
14. Attend project meetings and follow up on outstanding tasks.
15. Perform other related responsibilities as appropriate.

Qualifications:

• Degree in Civil Engineering or a relevant field.
• Proficiency in English and Arabic languages.

Additional Information:

About AECOM:

AECOM offers comprehensive benefits, including medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absence, voluntary benefits, perks, flexible work options, wellbeing resources, employee assistance programs, business travel insurance, service recognition awards, retirement savings plans, and employee stock purchase plans.

As a global infrastructure leader, AECOM is dedicated to delivering a better world through innovative solutions in water, environment, energy, transportation, and buildings. We partner with public and private clients to create sustainable and resilient solutions throughout the project lifecycle. In fiscal year 2024, AECOM reported revenues of $16.1 billion. Learn more at our website.

What makes AECOM a great place to work:

Join a global team that supports your growth and career ambitions. Work on impactful projects locally and globally, utilizing cutting-edge technology and a network of experts. Our training and development programs are designed to enhance your skills and leadership capabilities. We promote a respectful, collaborative, and community-oriented workplace where you can thrive.

We are an Equal Opportunity Employer, committed to your potential and confidentiality according to EEO guidelines.

Remote Work: No

Employment Type: Full-time

Company:

The Client Relationship Management - Analyst will play a crucial role in enhancing client satisfaction and loyalty by providing exceptional support and analysis to our client relationship management team. This position involves collaborating with various internal departments to ensure that client needs are met effectively and efficiently. The ideal candidate will possess strong analytical skills excellent communication abilities and a proactive approach to problem-solving.

We will count on you to:

• Serve as a primary point of contact for clients addressing inquiries and resolving issues in a timely manner to ensure a positive client experience.
• Analyze client data and feedback to identify trends insights and opportunities for improvement in service delivery and client engagement.
• Prepare and present regular reports on client satisfaction metrics account performance and relationship health to management and stakeholders.
• Work closely with cross-functional teams including sales marketing and operations to align client needs with company offerings and initiatives.
• Maintain accurate records of client interactions feedback and action items in the CRM system to ensure continuity and accountability.

What you need to have:

• Bachelors degree in Business Administration Finance or a related field.
• 0-1 years of experience in client relationship management customer service or a similar analytical role.
• Strong analytical and problem-solving skills with the ability to interpret data and make data-driven decisions.
• Excellent verbal and written communication skills with a focus on building relationships and influencing stakeholders.
• Proficiency in Microsoft Office Suite (Excel PowerPoint Word).
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong organizational skills and attention to detail.

What makes you stand out:

• A proactive approach to problem-solving and a willingness to learn and develop further.
• Strong interpersonal skills to effectively collaborate with team members and clients.
• A commitment to delivering high-quality work and supporting the overall success of the client relationship management team.

Required Experience:

IC

Company:

The Client Relationship Management - Analyst will play a crucial role in enhancing client satisfaction and loyalty by providing exceptional support and analysis to our client relationship management team. This position involves collaborating with various internal departments to ensure that client needs are met effectively and efficiently. The ideal candidate will possess strong analytical skills excellent communication abilities and a proactive approach to problem-solving.

We will count on you to:

• Serve as a primary point of contact for clients addressing inquiries and resolving issues in a timely manner to ensure a positive client experience.
• Analyze client data and feedback to identify trends insights and opportunities for improvement in service delivery and client engagement.
• Prepare and present regular reports on client satisfaction metrics account performance and relationship health to management and stakeholders.
• Work closely with cross-functional teams including sales marketing and operations to align client needs with company offerings and initiatives.
• Maintain accurate records of client interactions feedback and action items in the CRM system to ensure continuity and accountability.

What you need to have:

• Bachelors degree in Business Administration Finance or a related field.
• 0-1 years of experience in client relationship management customer service or a similar analytical role.
• Strong analytical and problem-solving skills with the ability to interpret data and make data-driven decisions.
• Excellent verbal and written communication skills with a focus on building relationships and influencing stakeholders.
• Proficiency in Microsoft Office Suite (Excel PowerPoint Word).
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong organizational skills and attention to detail.

What makes you stand out:

• A proactive approach to problem-solving and a willingness to learn and develop further.
• Strong interpersonal skills to effectively collaborate with team members and clients.
• A commitment to delivering high-quality work and supporting the overall success of the client relationship management team.

Required Experience:

IC

Drive growth and customer satisfaction as a CRM Manager.

This key role is instrumental in developing and executing innovative CRM strategies to enhance revenue growth, customer engagement, and retention.

• Develop data-driven insights to inform CRM strategy and measure success.
• Define and track key performance indicators for CRM performance, including repeat rate, RFM, LTV, customer happiness, and loyalty metrics.

Key Qualifications:

• Bachelor's degree in Marketing, Business Administration, or a related field.
• Proven experience in CRM strategy, customer engagement, and automation.
• Strong analytical skills with the ability to translate data into actionable insights.
• Excellent leadership and communication abilities, with a track record of managing and developing high-performing teams.
• Proficiency in CRM tools, preferably with hands-on experience in ESP or similar platforms.
• Creative aptitude with an understanding of design principles for customer-facing communications.

Experience:

• 5–6 years of experience in CRM, marketing automation, retention, or related roles.
• Preference for those that have worked within fast-paced retail businesses.
• Demonstrated success in implementing advanced CRM automations that improved customer repeat rate, LTV, and percent of business from existing customers.
• Experience in designing and managing impactful customer loyalty programs that improves the customer repeat rate.
• Proven ability to enhance customer metrics such as NPS and satisfaction scores.

• Seniority level Associate

• Employment type Full-time

• Job function Marketing
• Industries Retail Apparel and Fashion

We are seeking a skilled Customer Relationship Management (CRM) expert to join our team. In this role, you will be responsible for overseeing the CRM system, managing customer data, and optimizing customer interactions to enhance customer satisfaction and drive sales.

• Oversee the CRM software, ensuring it is up-to-date and utilized effectively by the sales and marketing teams.
• Manage and maintain customer databases, ensuring accuracy, completeness, and data security.
• Track and manage leads generated through various sources, such as website inquiries, walk-ins, and phone calls.
• Provide training and support to staff on CRM usage, best practices, and data management protocols.

• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.

As a CRM expert, you will have the opportunity to work with a dynamic team and contribute to the success of our organization. You will also have access to ongoing training and development opportunities to help you grow in your career.

This is a full-time position, and the ideal candidate will have a strong background in CRM systems and customer relationship management. If you are a motivated and detail-oriented individual who is passionate about delivering excellent customer service, we encourage you to apply.

The role is responsible for supporting clients that aim for setting up and supporting a regulated license under DFSA and FSRA regulatory framework such as Category 3A, 3B, 3C and Category 4 obtaining Category 3C or Category 4 license while providing excellence in fund services client relationship management and nurturing client relationships within our Fund Services business line. The role holder shall primarily interface between external parties (regulator, fund sponsors, fund managers, auditors, bankers, brokers, legal counsels, etc.) to understand their requirements and internal parties to ensure compliance, ensuring all the deliverables are accurate, on time and of high quality.

FUND FORMATION

• Assist with the initial engagement and pre-application process with the DIFC and DFSA and FSRA for Category 3A, 3B, 3C and Category 4 license applications on behalf of clients.
• Draft and/or support the preparation of the Regulatory Business Plan (RBP) and facilitate its submission to the DFSA/FSRA for preliminary feedback.
• Completion of all required DFSA/FSRA application forms, including AUT-CORE, AUT-IND, and AUTAMS, as applicable.
• Compiling and preparation of the complete application packages for Category 3A, 3B, 3C and Category 4 license applications.
• Submission of or provide support in filing the final application package, inclusive of the RBP and all supporting documentation, to the DFSA/FSRA.
• Be the primary point of contact between client and the Regulator and provide ongoing support and coordinate responses to DFSA/FSRA queries, as well as assist in scheduling and preparation for DFSA/FSRA interviews.
• Coordination on the company incorporation process with the DIFC/ADGM, including assistance in securing physical office premises and ensuring full compliance with all incorporation requirements.
• Facilitating the process for opening a corporate bank account.
• Submission of the necessary documentation to the DFSA/FSRA to demonstrate fulfillment of all in-principle approval (IPA) conditions, including incorporation records, lease agreements, and bank statements.

RELATIONSHIP MANAGEMENT

• Serve as the primary point of contact for a portfolio of fund services clients, building and maintaining strong, long-term relationships.
• Conduct regular contact moments with clients to understand their fund services needs, regulatory requirements, and reporting preferences.
• Ensure clients are informed about the full range of fund services available and provide expert guidance on best practices.
• Interpret the data and answer queries that might arise from the Fund Manager or investors regarding the financial statements of a fund and in particular its portfolio investments, fee calculations and NAV per share.
• Attend client meetings and provide technical support to the sales team.

SERVICE DELIVERY AND QUALITY ASSURANCE

• Collaborate with internal fund services teams to ensure the accurate and timely delivery of services to clients.
• Service existing funds and fund managers to ensure timely and excellent delivery of services as agreed with each manager.
• Review NAV packs and ensure they are error-free before being sent to the fund manager and investors.
• Communicate regularly and effectively with the Fund Services Delivery Centers who are responsible for all fund services.
• Constantly monitor shareholder services to ensure up-to-date processing of subscriptions and redemptions, with timely completion of KYC/AML checks.

TIME RECORDING:

• Accurately record chargeable time and value of service using Maconomy, ensure effective monitoring of transactions, handle pricing, invoicing and collection of outstanding fees for the portfolio of clients.
• Monitor own productivity and chargeability on a weekly basis and review productivity and performance against targets to ensure that individual financial targets and client communication KPIs are met.
• Follow a disciplined approach to submitting timesheets for client work and meet the weekly and monthly time/chargeability targets.

OTHER DUTIES

• Undertake the role of director, trustee, nominee, manager, partner, secretary, authorized signatory or any related position in internal entities or client entities of Amicorp Group, where necessary and required by the Management. Act as funds’ director, compliance officer and/or company secretary, as necessary.
• Undertake such other duties, related to the position, as may from time to time be agreed with Management.

• Relevant Bachelor’s degree in Legal or Business Administration. CFA / CAIA qualified or part qualified (preferred but not a must).
• At least 4-6 years’ work experience in setup support for Regulated license in DIFC/ADGM category 3C and/or 4 license applications, a good understanding of the daily operations of fund service provider including governance, compliance, NAV calculation and transfer agency function.
• Deep understanding, technical knowledge, regulatory expertise, Licensing process, compliance requirements, basic risk management and governance experience.
• Should have basic financial and business acumen and have some experience in preparing business plans and financial modelling.
• Experience communicating with the regulators frequently on license application, Category 3C and 4 formation and setup, fund services, strong interpersonal skills, and the ability to provide tailored solutions to meet clients’ fund service needs.
• Knowledge of regional fund types and asset classes.
• Good understanding of local market Fund regulations. Knowledge of PFX Paxus would be an advantage.
• Excellent organizational, interpersonal and communication skills, preferable in regional languages.
• Exceptional client-facing skills. Well-developed spoken and written communication skills and the ability to tailor style to relevant audiences, and successfully liaise with people at different levels. Excellent English language fluency; additional languages preferred.
• Strong analytical and problem-solving skills, solution-driven, highly organized and detail-oriented with good decision-making and time management skills. Independent, hands-on and takes accountability to deliver solutions and results.
• Ability to adapt and work in a smaller, dynamic local team environment with tight deadlines; along with being part of a bigger matrix organization. Proven team player skills, with ambition to excel in the role and grow into fund organization and structuring.

About Keyper: At Keyper, we empower property managers with advanced technology to efficiently manage and enhance their property portfolios. Our comprehensive services facilitate everything from real-time performance monitoring to seamless digital transactions, all designed to optimize property management. Learn more at Keyper .

Job Title: Assistant Relationship Manager - RNPL

Key Responsibilities:

1. Respond to customer inquiries on the support channel.
2. Assist, educate and onboard customers seamlessly onto the RNPL platform.
3. Follow the given process of onboarding tenants onto CRM and liaise with the admin team to ensure necessary documentation is in place.
4. Address and resolve tenant and landlord inquiries and concerns in a timely and professional manner.
5. Support tenant’s move-in and move-out processes to ensure smooth transitions.
6. Assist in the negotiation and execution of lease agreements with tenants and landlords.

Desired Skills:

1. Effective communication and relationship management skills.
2. Ability to analyze data and prepare reports.
3. Proficiency in using digital tools and platforms for property management.
4. Strong customer service orientation with a focus on tenant and landlord satisfaction.

Qualifications:

1. Bachelor’s degree in business administration, Real Estate, or a related field.
2. Experience in customer service or administrative roles within the real estate or property management industry.
3. Strong organizational and multitasking skills.
4. Proficiency in using property management software and CRM systems.
5. Excellent communication and interpersonal skills.
6. Attention to detail and strong problem-solving skills.
7. Ability to work collaboratively with cross-functional teams.
8. Proficiency in Arabic and English.

Company Description

Emirates Investment Bank PJSC (EIBank) is an independent onshore private bank based in Dubai, United Arab Emirates, offering a wide range of banking and investment services to a select group of clients, supporting them through every stage of their wealth journey.

Established in 1976 by prominent UAE business families, EIBank offers bespoke solutions across the full range of wealth management services, from asset management and access to global markets to advisory services.

EIBank is a relationship driven bank, focused on building long-term partnerships. Our flexible and consultative approach enables us to offer customized products and solutions through innovative advice and services.

EIBank is listed on the Dubai Financial Market since 2005 and its shareholder base is composed of highly respected UAE business families and private investors from the local community.

Job Purpose

• The role is a key enabler in the acquisition of high-net-worth clients to support the Bank’s business strategies.
• The role is required to acquire/ transfer HNW clients’ portfolios to Emirates Investment Bank to generate fee income and Assets Under Management (AUM).
• The role must work closely with team leaders, Head of Business Development and Investment Advisors to ensure client product suitability is maintained as per the internal policies.

Key Accountabilities

Client Acquisition and Revenue:

• To source new qualified clients for Wealth Management business based on the business plan submitted at the time of on-boarding.
• To ensure generation of net fee income through the sale of Investment products and to generate the required Assets under Management (AUM).
• To maintain regular contact with the client including regular face-to-face meetings and maintain call reports of all client activities.
• To profile the clients’ risk and return aspirations and work with Investment Advisors to maintain client risk profile suitability at all times.
• To increase assets under management of existing clients and develop the relationship.
• To provide and maintain, on an ongoing basis, a monthly report, figures, forecasting and any other records which may be required by the Team Leader to keep up-to-date records of sales & performance.
• To do account planning with Team Leader and Head of Distribution and Investment Advisors to understand the needs of the client and provide appropriate financial solutions to the client.
• To ensure consistent service delivery is maintained at all touch points for clients.
• To continuously provide feedback on competitive activities to the Product and Business team to track market developments.
• To attend regular product trainings and to be updated with the financial market developments.
• To safeguard the Bank’s reputation by ensuring ethical and professional behavior is maintained at all times.
• To maintain superior client service levels by pro-actively meeting the clients on regular basis and pre-empting any possible client complaints and concerns.

Client Portfolio Management:

• To maintain and enhance new and existing relationships with key and prospective clients to ensure business continuity and growth.
• To provide regular updates to the Head of Business Development/ Wealth Management on performance of the portfolio accounts and on key market updates which may impact client attrition.
• To analyse the client’s financial standing to assess the credit risk for the client and ensure that the credit quality of the portfolio is not compromised.
• To recommend/reject or approve credit facilities, within prescribed limits, after a comprehensive analysis of the client’s net worth and proposed financial standing.
• To ensure provision of high quality and timely service to clients.

Internal Collaboration:

• To monitor service level agreements and manage the coordination with other departments to meet client service expectations.
• To engage with key stakeholders including on-boarding team, credit, operations, technology, and treasury to deliver a timely and effective level of client experience.

Regulatory and Compliance:

• To ensure that the client being on-boarded is of good reputation and financial standing and will maintain proper financial and KYC documentation at all times.
• To ensure customer documentation is complete and in line with the Bank’s requirements.
• To help service coordinators in resolving documentation and other client-related discrepancies.
• To adhere to a robust control framework, ensuring communications with clients meet internal control standards and external regulatory requirements.
• To ensure clients’ KYC and risk profile are reviewed regularly as per compliance policy, and is updated with any new changes in clients’ financial status.
• To ensure risk assessment of the client portfolio is maintained by personally reviewing all proposals, identifying, and assessing all risk inherent in credit exposures.
• To ensure all compliance/ credit and AML queries are answered within 48 hours.
• To ensure all internal and external trainings are attended and CPD hours are completed.

Qualification & Experience

• Overall, 10-15years of experience in Banking and minimum 5-10 years of experience in Wealth Management/ Private Banking/ Asset Management.
• Command on English language. Additional language required.
• Proficient in MS Office.
• CISI qualification