130 Stakeholder Management jobs in Dubai

Responsibilities:

1. Manage relationships with stakeholders and liaise with relevant agencies, authorities, and the client team to obtain necessary approvals and NOCs.
2. Establish and communicate a plan with all regulatory and client organizations, including levels of escalation to ensure a timely approval process.
3. Be aware of authority standards and requirements.
4. Understand the NOC permits and approval processes for all project types, such as roads and master planning.
5. Stay updated on requirements from regulatory agencies such as RTA, DEWA, DM, DDA, Trakhees, Etisalat, Du, DUSUP, GHD, SRTA, SEWA, FEWA, MOEI, etc.
6. Develop and implement a stakeholder management plan, and monitor its effectiveness.
7. Establish NOC trackers to monitor approval statuses and intervene timely to ensure approvals are obtained on schedule.
8. Support the project team in securing timely approvals.
9. Coordinate with the client and liaise with government offices and service authorities in the UAE for technical queries and issues.
10. Track utility NOCs and ensure timely completion.
11. Regularly monitor project schedules for delays related to NOC progress.
12. Ensure all project activities related to NOC processes are completed on time.
13. Gather information from relevant agencies, third-party consultants, and contractors to prepare weekly and monthly reports, including design drawings for management and clients.
14. Attend project meetings and follow up on outstanding tasks.
15. Perform other related responsibilities as appropriate.

Qualifications:

• Degree in Civil Engineering or a relevant field.
• Proficiency in English and Arabic languages.

Additional Information:

About AECOM:

AECOM offers comprehensive benefits, including medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absence, voluntary benefits, perks, flexible work options, wellbeing resources, employee assistance programs, business travel insurance, service recognition awards, retirement savings plans, and employee stock purchase plans.

As a global infrastructure leader, AECOM is dedicated to delivering a better world through innovative solutions in water, environment, energy, transportation, and buildings. We partner with public and private clients to create sustainable and resilient solutions throughout the project lifecycle. In fiscal year 2024, AECOM reported revenues of $16.1 billion. Learn more at our website.

What makes AECOM a great place to work:

Join a global team that supports your growth and career ambitions. Work on impactful projects locally and globally, utilizing cutting-edge technology and a network of experts. Our training and development programs are designed to enhance your skills and leadership capabilities. We promote a respectful, collaborative, and community-oriented workplace where you can thrive.

We are an Equal Opportunity Employer, committed to your potential and confidentiality according to EEO guidelines.

Remote Work: No

Employment Type: Full-time

Responsibilities:

• Manage relationships with stakeholders and liaise with relevant agencies, authorities, and the client team to obtain necessary approvals and NOCs.
• Establish and communicate a plan with all regulatory and client organizations, including levels of escalation to ensure a timely approval process.
• Be aware of authority standards and requirements.
• Understand the NOC permits and approval processes for all project types, such as roads and master planning.
• Stay updated on requirements from regulatory agencies such as RTA, DEWA, DM, DDA, Trakhees, Etisalat, Du, DUSUP, GHD, SRTA, SEWA, FEWA, MOEI, etc.
• Develop and implement a stakeholder management plan, and monitor its effectiveness.
• Establish NOC trackers to monitor approval statuses and intervene timely to ensure approvals are obtained on schedule.
• Support the project team in securing timely approvals.
• Coordinate with the client and liaise with government offices and service authorities in the UAE for technical queries and issues.
• Track utility NOCs and ensure timely completion.
• Regularly monitor project schedules for delays related to NOC progress.
• Ensure all project activities related to NOC processes are completed on time.
• Gather information from relevant agencies, third-party consultants, and contractors to prepare weekly and monthly reports, including design drawings for management and clients.
• Attend project meetings and follow up on outstanding tasks.
• Perform other related responsibilities as appropriate.

Qualifications:

• Degree in Civil Engineering or a relevant field.
• Proficiency in English and Arabic languages.

Additional Information:

About AECOM:

AECOM offers comprehensive benefits, including medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absence, voluntary benefits, perks, flexible work options, wellbeing resources, employee assistance programs, business travel insurance, service recognition awards, retirement savings plans, and employee stock purchase plans.

As a global infrastructure leader, AECOM is dedicated to delivering a better world through innovative solutions in water, environment, energy, transportation, and buildings. We partner with public and private clients to create sustainable and resilient solutions throughout the project lifecycle. In fiscal year 2024, AECOM reported revenues of $16.1 billion. Learn more at our website.

What makes AECOM a great place to work:

Join a global team that supports your growth and career ambitions. Work on impactful projects locally and globally, utilizing cutting-edge technology and a network of experts. Our training and development programs are designed to enhance your skills and leadership capabilities. We promote a respectful, collaborative, and community-oriented workplace where you can thrive.

We are an Equal Opportunity Employer, committed to your potential and confidentiality according to EEO guidelines.

Remote Work: No

Employment Type: Full-time

To assist the Senior Area Manager in business development initiatives, especially during marketing calls, by attending to all matters and customers in CBG related to the assigned credit portfolio.

To strive for business development through contacts and visits to new and existing customers under guidance from seniors.

To successfully manage the assigned credit risk.

To guide Relationship Officers in the effective management of their respective portfolios.

Credit Portfolio Management: To manage and monitor the assigned corporate credit portfolio, ensuring it remains regular at all times and that earnings from each relationship are maximized.

Business Development: To develop business by marketing to new clients, maintaining close contact with customers to understand their business needs, and keeping seniors updated to augment business volume and adjust the bank's strategy on a case-by-case basis to protect the bank's interests.

Operation & Administrative Support: To supervise, guide, and assist SROs and ROs in discharging their duties smoothly. To support the corporate support team and operations staff in operational and back-office matters related to corporate clients in the portfolio, ensuring good customer service.

Job Context: The job holder is required to conduct business development activities to contribute towards the achievement of the Area Corporate sales target. The job holder must monitor the credit portfolio and use technical knowledge to identify irregularities.

Problem Solving & Innovation: To understand client requirements, identify business opportunities, recognize early warning signs in accounts, and adapt client requests to bank procedures.

Any

Any

Job Skills: Knowledge of banking operations, branch processes, strong sales record, excellent interpersonal skills, 5-7 years of corporate banking experience, good PC skills, strong communication skills in English, Arabic an advantage, ability to interact effectively at all levels.

About The Company: Mackenzie Jones Middle East specializes in HR, marketing, finance, sales, secretarial support, management consulting, and engineering recruitment. Based in Dubai since 2006, covering GCC and Levant countries, known for honesty, commitment, and results. Specialties include HR, finance, marketing, sales, secretarial, executive search, banking, financial services, management consulting, and engineering.

Company:

The Client Relationship Management - Analyst will play a crucial role in enhancing client satisfaction and loyalty by providing exceptional support and analysis to our client relationship management team. This position involves collaborating with various internal departments to ensure that client needs are met effectively and efficiently. The ideal candidate will possess strong analytical skills excellent communication abilities and a proactive approach to problem-solving.

We will count on you to:

• Serve as a primary point of contact for clients addressing inquiries and resolving issues in a timely manner to ensure a positive client experience.
• Analyze client data and feedback to identify trends insights and opportunities for improvement in service delivery and client engagement.
• Prepare and present regular reports on client satisfaction metrics account performance and relationship health to management and stakeholders.
• Work closely with cross-functional teams including sales marketing and operations to align client needs with company offerings and initiatives.
• Maintain accurate records of client interactions feedback and action items in the CRM system to ensure continuity and accountability.

What you need to have:

• Bachelors degree in Business Administration Finance or a related field.
• 0-1 years of experience in client relationship management customer service or a similar analytical role.
• Strong analytical and problem-solving skills with the ability to interpret data and make data-driven decisions.
• Excellent verbal and written communication skills with a focus on building relationships and influencing stakeholders.
• Proficiency in Microsoft Office Suite (Excel PowerPoint Word).
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong organizational skills and attention to detail.

What makes you stand out:

• A proactive approach to problem-solving and a willingness to learn and develop further.
• Strong interpersonal skills to effectively collaborate with team members and clients.
• A commitment to delivering high-quality work and supporting the overall success of the client relationship management team.

Required Experience:

IC

We are seeking a seasoned CRM Strategist to spearhead our customer relationship management efforts.

This role entails designing and executing multi-channel CRM strategies, leveraging customer data and CRM tools to enhance engagement, retention, and growth.

The ideal candidate will lead the strategy and execution of CRM initiatives, collaborating cross-functionally to ensure scalable, automated systems that deliver personalized experiences aligned with business objectives.

Key responsibilities include developing tailored automation flows across various user touchpoints, working closely with technical and data teams to define event tracking requirements and implement SDK integrations, and creating dynamic audience segments based on behavioral data, cohort trends, and RFM analysis.

Maintaining clean and organized CRM infrastructure, monitoring key CRM metrics, and contributing to CRM strategy development for new product launches or promotional campaigns are also essential aspects of this role.

The successful candidate will have a minimum of 4 years' hands-on experience in CRM or lifecycle marketing, preferably within a fast-moving digital environment, and a strong technical understanding of CRM systems architecture, event-driven automation, and SDK integration for app-based platforms.

Additional requirements include proficiency in leading CRM platforms such as MoEngage, Braze, or Clevertap, demonstrated ability to map customer journeys and build complex automation workflows, solid grasp of customer segmentation methodologies, and experience working with WhatsApp for Business API and regulatory-compliant communication practices.

Requirements:

• Hands-on experience in CRM or lifecycle marketing
• Strong technical understanding of CRM systems architecture, event-driven automation, and SDK integration for app-based platforms
• Proficiency in leading CRM platforms such as MoEngage, Braze, or Clevertap
• Demonstrated ability to map customer journeys and build complex automation workflows
• Solid grasp of customer segmentation methodologies
• Experience working with WhatsApp for Business API and regulatory-compliant communication practices

Benefits:

• Opportunity to drive CRM initiatives and contribute to business growth
• Collaborative and dynamic work environment
• Professional development and growth opportunities

Other Opportunities:

As a member of our team, you will have the opportunity to work with a talented group of professionals who are passionate about delivering exceptional customer experiences.

We are seeking a skilled CRM professional to drive customer engagement through data-driven marketing campaigns across various channels. The ideal candidate will have strong analytical skills, hands-on experience with campaign analysis, and a solid understanding of customer lifecycle journeys.

• Plan, execute, and optimize CRM campaigns across multiple channels.
• Manage end-to-end campaign execution, including segmentation, targeting, personalization, and testing.
• Conduct pre- and post-campaign analysis to measure performance and derive insights for future improvements.
• Design customer lifecycle journeys and set up automated drip campaigns across touchpoints.
• Leverage data and analytics to identify opportunities for improving retention, engagement, and revenue.
• Collaborate with cross-functional teams to align CRM strategies with business objectives.
• Stay updated with CRM best practices, tools, and industry trends to enhance customer communication.

• Minimum 5 years of CRM experience in Retail/E-commerce.
• Proven expertise in Email, Push Notification, and WhatsApp campaign management.
• Strong analytical mindset with experience in campaign performance analysis and reporting.
• Solid understanding of customer segmentation, lifecycle marketing, and omni-channel strategies.
• Hands-on experience with marketing automation platforms and CDPs.
• Basic HTML knowledge for campaign customization.
• Excellent problem-solving, communication, and stakeholder management skills.

To excel in this role, please submit a well-crafted CV that showcases your relevant experience and skills.

This is an exciting opportunity to work on driving customer engagement and retention through data-driven marketing campaigns.

We strive to provide a great candidate experience by reviewing and responding to every application. Our Talent Acquisition team ensures that we make the best matches between talent and opportunities based on compatibility of skills, behaviours, and values.

Our company values Respect, Integrity, Collaboration, and Excellence, and we look for candidates who align with these principles.

• Measure campaign performance and derive insights for future improvements.
• Identify opportunities for improving retention, engagement, and revenue.
• Collaborate with cross-functional teams to achieve business objectives.

We offer a dynamic and supportive work environment that fosters growth and development. As part of our commitment to excellence, we provide opportunities for training and skill enhancement.

• Maintain and update customer data to ensure accuracy and segmentation.
• Analyze customer trends, behavior, and preferences for strategic marketing initiatives.
• Manage high volumes of inbound calls from customers and conduct outbound calls to enhance customer satisfaction and loyalty.
• Coordinate engagement initiatives across the customer lifecycle and support marketing campaigns.
• Generate CRM reports, customer activity dashboards, and performance KPIs for management.

As a CRM Officer, you will be responsible for delivering timely insights and recommendations to improve customer relationships and drive business growth. This role requires strong analytical skills, excellent communication, and adaptability in a fast-paced environment.

Key qualifications include:

• Strong understanding of CRM systems and customer relationship management.
• Excellent communication and interpersonal skills.
• Ability to analyze data and generate insights.
• Proven experience in managing customer relationships and driving sales growth.

We offer a competitive compensation package and opportunities for career development in a dynamic and growing organization.

Are you ready to take your career to the next level? Apply now to join our team!