What Jobs are available for Supervisor in Dubai?

Description
We're expanding our team within Amazon Operations! If you're interested in joining a business where you can have fun, achieve amazing results and put smiles on people's faces, this could be the role for you.
You will oversee the shift management in one of our first mile fulfillment centers, middle mile sortation centers or final mile delivery stations. Our Operations Supervisors drive the pulse of our operations on the ground and play a key role in getting our customers' orders out to them in every step of the chain.
This is a varied, challenging role and every day is different!
Key job responsibilities
You will.
- Create and cultivate a safe working environment by identifying safety opportunities across your work area
- Manage and train our Associates to help deliver the best service for our customers
- Ensure that customer orders are fulfilled in line with quality and safety guidelines
- Continuously provide critical shift related information to frontline management and operators
- Adjust labor allocation throughout your shifts to meet and exceed plans and forecasts
- Engage with support functions and/or other departments to address common issues or needs in key areas of performance e.g. process area readiness, 5S, safety, training
- Help to solve logistics and supply chain challenges through data analysis, innovation and process optimization
Basic Qualifications
High school certificate or equivalent
UAE National with family book
Preferred Qualifications
Experience managing teams
Experience with planning, performance metrics, and process improvement
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

A Supervisor Stewarding is responsible for supervising the Stewards to deliver an excellent Guest and Member experience while supporting the overall operations.
**What will I be doing?**
As a Supervisor Stewarding, you are responsible for supervising the Stewards and supporting the team members to deliver an excellent Guest and Member experience. A Supervisor Stewarding will also be required to coordinate other responsibilities, make certain Back of House areas are maintained, and ensure that health and safety are top priorities. Specifically, you will be responsible for performing the following tasks to the highest standards:
+ Supervise the Stewards ensuring high standards
+ Support the Team Members in training and development
+ Coordinate the daily pot-wash and dish wash responsibilities
+ Ensure Back of House areas are maintained to the highest cleanliness standards and cleaning schedules are followed and completed
+ Observe Health, Hygiene and Safety guidelines when handling hazardous substances and comply with all aspects of Health and Safety requirements
+ Report faults, misused or damaged equipment issues to the Managers, Executive Chef, and/or Chief Engineering
+ Ensure the correct PPE is in place and guidelines are adhered to
+ Ensure machinery is operated properly, efficiently, safely and in accordance with the hotel's Health and Safety Manual
+ Assist in the location, movement and storage of operational equipment
+ Assist in the stock take of equipment and other items as required
+ Ensure team members adhere to all Health and Safety and Hygiene Regulations
+ Carry out any other reasonable task set by the Hotel's Management
**What are we looking for?**
A Supervisor Stewarding serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Good communication skills
+ Ability to work under pressure
+ Ability to work on their own or in teams
+ Flexibility to respond to a range of various work situations
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ Previous experience in a similar role
+ Previous experience in supervisory role
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Stewarding_
**Title:** _Stewarding Supervisor_
**Location:** _null_
**Requisition ID:** _HOT0C26K_
**EOE/AA/Disabled/Veterans**

A Laundry Supervisor is responsible for managing overall daily operations of the Laundry Room to deliver an excellent Guest and Member experience while ensuring quality controls and guest inquiries.
**What will I be doing?**
As a Laundry Supervisor, you are responsible for managing overall daily operations of the Laundry Room to deliver an excellent Guest and Member experience. A Laundry Supervisor will also be required to ensure quality controls are in place and manage customer service inquiries. Specifically, you will be responsible for performing the following tasks to the highest standards:
+ Manage overall daily operations of the Laundry Department
+ Ensure quality controls are in place for all laundry processes, rejecting any exceptions
+ Maintain cleanliness of the laundry area
+ Train, develop, and appraise the laundry team
+ Ensure linen and housekeeping supplies are ordered and controlled in line with Business and Events
+ Carry out stock takes
+ Ensure par stocks are maintained
+ Take receipt of stock and ensure safe storage
+ Manage customer service issues quickly and effectively
+ Oversee the issuing of linen via a requisition system
+ Ensure team members adhere to all Health and Safety Regulations
+ Carry out any other reasonable task set by the hotel's management
**What are we looking for?**
A Laundry Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Good organisational and planning skills
+ Good communication skills
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ Previous hotel or leisure sector experience
+ Previous experience at Supervisory level
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Housekeeping and Laundry_
**Title:** _Laundry Supervisor_
**Location:** _null_
**Requisition ID:** _HOT0BVUL_
**EOE/AA/Disabled/Veterans**

**Additional Information**
**Job Number**
**Job Category** Food and Beverage & Culinary
**Location** Al Maha a Luxury Collection Desert Resort & Spa Dubai, Dubai Desert Conservation Reserve, Dubai, United Arab Emirates, United Arab Emirates, VIEW ON MAP
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management
**START YOUR JOURNEY WITH US**
Can you imagine waking up to the sound of silence where the horizon stretches endlessly and the desert whispers stories of centuries past?
Welcome to Al Maha, a Luxury Collection Desert Resort & Spa, a timeless sanctuary hidden among the rolling dunes of the Dubai Desert Conservation Reserve.
Here, every sunrise paints the sands in gold, and every moment invites you to slow down and reconnect with nature, with purpose, and with yourself.
Among lush palm groves and desert wildlife, our 42 private pool villas offer a world apart, a place where luxury feels natural and authenticity breathes in every detail, from handcrafted interiors to views that blur the line between sky and earth.
Our story is one of heritage, passion, and belonging, and now, it could be yours too.
Join a team that brings the spirit of Arabia to life, crafting experiences as unforgettable as the desert itself.
**LOVE WHAT YOU DO EVEN MORE**
At Marriott, we believe exceptional guest experiences begin with how we treat our associates.
At Al Maha, you'll become part of a close-knit family that values passion, purpose, and pride in what we do.
We're looking for talented and dedicated individuals to join our team, and in return, we offer you the following:
+ A career with limitless horizons, from the golden dunes of Al Maha to over **8,000 Marriott hotels worldwide** , where new opportunities await.
+ **Professional growth and mentorship** guided by some of the region's most accomplished hoteliers.
+ **Competitive salary and benefits** , including on-property accommodation and full-board meals.
+ **Exclusive Marriott privileges** , discounted stays and dining, plus special rates for friends and family.
+ **Comprehensive medical and life insurance coverage.**
+ **All the tools, resources, and support** you need to excel every day.
**OUR EXPECTATIONS FROM THE ROLE:**
_The following are specific responsibilities and contributions critical to the successful performance of the position:_
General Kitchen
+ Report maintenance issues immediately to appropriate personnel (i.e., management or maintenance).
+ Assist with Banquet plate-ups.
+ Communicate any assistance needed during busy periods to the Chef to ensure optimum service to guests.
Sanitation and Maintenance
+ Organize cleaning chemicals and supplies and ensure they are stored appropriately and kept separate from food products.
+ Keep hand wash stations maintained (for example, supplied with soap, towels, step-on trashcan, gloves, and proper signage) and fully functional.
+ Operate cleaning equipment and tools to ensure only clean and sanitary items are used in the kitchen, including operating the dish machine, pot-scrubbing station, and trash compactor.
+ Wash and disinfect kitchen area including tables, tools, knives, and equipment to ensure sanitary conditions and meet the departmental standards, including using sanitizers required by health department.
+ Follow and ensure compliance with sanitation and cleaning procedures and pest control guidelines, reporting pest control issues to appropriate personnel.
+ Complete cleaning checklists to determine appropriate timelines for cleaning and sanitizing (such as floors, equipment, drains, walls, surfaces, doors, lights, and trashcans).
+ Direct and assist Stewards in order to make clean up a more efficient process.
+ Disassemble and assemble kitchen equipment following safety procedures when cleaning.
1. **Food Safety**
+ Follow appropriate personal hygiene procedures to ensure food served to guests is safe for consumption, including disinfecting hands prior to handling food and wearing a hat/hairnet and proper footwear.
+ Follow and ensure compliance with food safety and handling policies and procedures, such as product rotation, First In-First Out (FIFO); dating, labeling, cleaning, and organizing coolers/freezers/storage areas; and Cold Chain compliance, across all food-related departments and areas.
+ Maintain up-to-date knowledge of company Food Safety Programs within assigned area of responsibility, as well as Dubai Municipality standards.
+ Follow guidelines and checklists related to PIC (Person in charge)
+ Support initiatives related to food safety.
+ Report any guest complaints or other issues related to food safety to the culinary management.
+ Check and ensure the correctness of the temperature of appliances and food using thermostats and thermometers, including monitoring freezer systems, such as fans, drains, and doors, for proper operation, and report issues or problems to facility management.
+ Maintain any documents and records related to food safety
Stocking/Receiving
+ Rotate stock (e.g., plates, glasses, hotboxes) bringing wares from storage bin or areas into kitchen.
Kitchen Tools & Equipment
+ Ensure proper and safe handling and storage of equipment, returning equipment to appropriate location.
Dishwashing Activities
+ Ensure water temperature, and chemical levels are appropriate to run the dishwashing machine, and complete proper documentation.
+ Clean the dishwashing machine, including removing trash and spraying the inside of the machine, cleaning and unclogging the spray arms and jets, cleaning the outer surfaces of the machine and troubleshoot dishwasher malfunctions as required.
+ Ensure clean wares are stored in appropriate areas.
+ Inspect, pull, and stack cleaned items, send soiled items back for re-scrubbing and re-washing.
+ Sort silverware with eating surfaces facing up into separate cylinders and wash/re-wash.
+ Allow cleaned items to air dry.
+ Spray all racked items with hot water to loosen and remove food residue.
+ Sort and soak silverware.
+ Rack dirty items (silverware, plate ware, etc).
+ Breakdown dirty bus tubs.
+ Use detergent, rinsing, and sanitizing chemicals in the 3-compartment sink at the appropriate levels to clean dishes, ensuring the chlorine levels are between 50 and 100 parts per million and that the water temperature is sufficiently hot.
+ Collect dirty pans from the cooking line and transport to pot station for cleaning.
Maintenance, Sanitation, and Cleaning Activities
+ Clean and mop all areas in assigned departments (e.g., sink area, shelves and counters in dish room, tops of chemical bottles, outside of the dish machine, dish room door and walls, bus carts).
+ Clean and maintain sanitation areas and organize cleaning supplies including hanging up mops and brooms.
+ Dispose of glass in the proper containers.
+ Clean and maintain loading dock areas.
+ Empty full trashcans, ensuring each can is clean, relined, and covered, and maintain dumpster area.
+ Break down cardboard boxes and place them and other recyclables in the recycle bin.
+ Clean ceiling, walls, and vents in dish room.
+ Organize supply rack, including pots, pans, serving spoons, utensils, etc.
+ Keep sanitation closets locked and shut.
In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
_Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law_ _._
The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand - a collection of Europe's most celebrated and iconic properties - serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale - a portal to the destination's cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Additional Information**
**Job Number**
**Job Category** Spa
**Location** Al Maha a Luxury Collection Desert Resort & Spa Dubai, Dubai Desert Conservation Reserve, Dubai, United Arab Emirates, United Arab Emirates, VIEW ON MAP
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management
**START YOUR JOURNEY WITH US**
Can you imagine waking up to the sound of silence where the horizon stretches endlessly and the desert whispers stories of centuries past?
Welcome to Al Maha, a Luxury Collection Desert Resort & Spa, a timeless sanctuary hidden among the rolling dunes of the Dubai Desert Conservation Reserve.
Here, every sunrise paints the sands in gold, and every moment invites you to slow down and reconnect with nature, with purpose, and with yourself.
Among lush palm groves and desert wildlife, our 42 private pool villas offer a world apart, a place where luxury feels natural and authenticity breathes in every detail, from handcrafted interiors to views that blur the line between sky and earth.
Our story is one of heritage, passion, and belonging, and now, it could be yours too.
Join a team that brings the spirit of Arabia to life, crafting experiences as unforgettable as the desert itself.
**LOVE WHAT YOU DO EVEN MORE**
At Marriott, we believe exceptional guest experiences begin with how we treat our associates.
At Al Maha, you'll become part of a close-knit family that values passion, purpose, and pride in what we do.
We're looking for talented and dedicated individuals to join our team, and in return, we offer you the following:
+ A career with limitless horizons, from the golden dunes of Al Maha to over **8,000 Marriott hotels worldwide** , where new opportunities await.
+ **Professional growth and mentorship** guided by some of the region's most accomplished hoteliers.
+ **Competitive salary and benefits** , including on-property accommodation and full-board meals.
+ **Exclusive Marriott privileges** , discounted stays and dining, plus special rates for friends and family.
+ **Comprehensive medical and life insurance coverage.**
+ **All the tools, resources, and support** you need to excel every day.
**OUR EXPECTATIONS FROM THE ROLE:**
+ Monitor and stick to time schedule to stay on schedule throughout the day.
+ Escort guests to and from treatment rooms.
+ Assess guest needs and inquire about contraindications (e.g., allergies, high blood pressure, pregnancy) before beginning service.
+ Check with guest to promote continued comfort throughout service (e.g., comfortable temperature, amount of pressure).
+ Provide massage services to guests using props (e.g., rain sticks, hot stones) and/or products (e.g., oils, gels, lotions).
+ Provide body treatments to guests using body scrubs, wraps, and/or hydrotherapy.
+ Offer guests amenities such as water, juice, or heated neck pillows.
+ Maintain current licensure in service area by taking continuing education if needed and renewing license before expiration date, where applicable.
+ Keep current with techniques and modalities related to field of work.
+ Maintain current skills and licensure in service area as per regional requirements.
+ Arrange workstation, treatment room, and/or drapes to promote guest comfort and safety.
+ Check computer or reservation center for updates and changes to schedule regularly throughout the day.
+ Confirm guest first and last name and type of treatment scheduled prior to beginning treatment.
+ Handle inappropriate guest behavior by following Marriott International standard operating procedure for Inappropriate conduct for guests and therapists, leading up to and including stopping a treatment or service and informing supervisor/manager.
+ Assist to maintain and develop client database.
+ Assist to maintain guest history files on all existing guests and create files for new guests.
+ Review all upcoming appointments and treatments.
+ Demonstrate knowledge of current trends in spa industry.
+ Maintain basic Spa knowledge of the following: Spa operating hours, spa menu location, pricing, fees and charges for all spa services that the massage therapist performs, and check-in and check-out procedures.
+ Maintain knowledge of retail brands, services and special promotions available in the Spa.
+ Maintain working knowledge of Spa equipment and facilities that the massage therapists typically uses throughout their work shift.
+ Promote and sell spa services including retail offerings related to the Spa.
+ To assist in manning the lobby Spa promotional desk and Recreation desk when available
+ Follow Spa treatment standards and ensure consistency at all times
+ Assist in maintaining supplies and equipment inventories within budget.
+ Assist in maintaining cleanliness of spa and related areas and equipment.
+ To be trained and assist in spa booking process including Spa Soft and Micros
+ Provide assistance to the Receptionist whenever available or not booked for a treatment. To assist in manning the Reception area by receiving calls as well as incoming guests when free
+ Assist in marketing and selling the spa at the pool deck, lobby desk and Executive Lounge as required
+ As the hotel operates 24 hours, 7 days a week, any reasonable requests by your managers must be honored including schedule changes.
In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
_Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law_ _._
The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand - a collection of Europe's most celebrated and iconic properties - serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale - a portal to the destination's cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

A Security Supervisor keeps constant vigilance of activity on and around the hotel property and reports, with documentation, incidents with the intent of improving the safety and security of Guests, Team Members, and others.
**What will I be doing?**
As a Security Supervisor, you are responsible for the safety and security of all Guests, Team Members and contractors, and visitors while at the hotel. A Security Supervisor is also responsible for the safety and security of the hotel premises and the oversight of the Security Team. Specifically, the Security Supervisor will perform the following tasks at the highest level of service:
+ Constant vigilance of hotel operations and premises
+ Maintain all documents and key systems to legal and Company requirements
+ Recommend improvements in surveillance, security, and fire systems
+ Review, quickly and thoroughly, any incidents with the intention of preventing re-occurrences
+ Train and supervise the Security Team, organize work schedules, and ensure all policies are followed
+ Conduct regular briefings with the Security Team
**What are we looking for?**
A Security Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Previous security experience, preferably working within an industry which monitored large volumes of people movement
+ Experience in planning, organizing, and enforcing security systems
+ Current and working knowledge (proof of valid qualifications required) of fire, safety, and first aid
+ Excellent inter-personal and communication skills
+ Excellent personal presentation
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ Previous training experience with relevant qualifications
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Security and Loss Prevention_
**Title:** _Security Supervisor_
**Location:** _null_
**Requisition ID:** _HOT0C1O6_
**EOE/AA/Disabled/Veterans**

You will lead a team (circa 10 FTE) of telemarketing senior associates. The key focus of the role is to lead, coach and develop the team to ensure that the annual sales target is achieved. A clear understanding of managing a Telemarketing outbound and inbound team from a metrics perspective is vital.
You will need full flexibility to work shifts over 24 hours a day from Monday - Friday.
Main Duties / Responsibilities
+ Manage sales team to achieve sales target
+ Coaching Telemarketers on every aspect of their job
+ Motivate the team to help achieve targets
+ Be able to analyze reports to spot trends
+ Be able to create reports to help manage the business
+ Performance manage staff
+ Set team metrics in line with your yearly sales targets
+ Achieve sales targets pre-determined by management
+ Communicate regularly with team
+ Carry out monthly 121 reviews, midterm and yearly reviews of staff
+ Recruit & train new staff with business demands
+ Monitor sales calls for coaching and compliance
+ Complaint handling
+ Participate in product meetings
+ Achieve / exceed set productivity and quality standards
+ Adhere to regulatory targets within our territorial limits
+ Sell with integrity and treat customers fairly
+ Interface effectively with internal colleagues, the client management team, the medical team staff etc. to resolve customer issues
+ Maintain accurate records and files as required
+ Actively support other team members and the achievement of team objectives
+ Identify potential process improvements and make recommendations to the management team
+ To carry out other ad hoc tasks as required to meet business needs
Experience
+ Experience managing a telemarketing sales team
+ Experience in insurance sales
+ Strong customer focus with ability to identify and solve problems
+ Excellent interpersonal skills and good verbal and written communication
+ Ability to exercise judgement
+ Ability to organise, prioritise and manage workflow
+ The ability to work well in a team environment
+ Basic system navigation and Microsoft application skills
+ Good keyboard skills
+ Regulatory awareness within the Middle East
+ Preferable experience of an advised sales process
Skills
+ Excellent oral and written communication skills
+ Leadership skills to motivate and develop others.
+ Must possess excellent negotiation, presentation and influencing skills.
+ Sound analytical skills and ability focus on detail
+ Customer-focused and action-orientated.
+ Ability to identify and manage potential problems.
+ Proficient in the use of Spreadsheets, word-processing and associated office IT Skills.
+ Self-motivated with confidence to use own initiative and to innovate.
**About Cigna Healthcare**
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
_Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._
_If_ _you require reasonable accommodation in completing the online application process, please email:_ _for support. Do not email_ _for an update on your application or to provide your resume as you will not receive a response._

**Additional Information**
**Job Number**
**Job Category** Housekeeping & Laundry
**Location** Sheraton Jumeirah Beach Resort, Al Mamsha Road, Dubai, United Arab Emirates, United Arab Emirates,VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATION
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

A Reservations Supervisor oversees the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction.
**What will I be doing?**
As Reservations Supervisor, you oversee the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. The Reservations Supervisor will work with the Reservations Team to develop future and repeat business opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:
+ Assist in the day-to-day operations of the Reservations Department
+ Manage telephone, fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times
+ Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates
+ Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue
+ Produce quotations and written confirmation to all clients
+ Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
+ Ensure Team Members are developed effectively, maintain a thorough understanding of hotel facilities and processes, and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
+ Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate, and Reservations policies and procedures are followed to ensure Guest satisfaction
+ Monitor the appearance, standards and performance of the Reservations Team with an emphasis on training and teamwork
+ Assist in the recruiting, managing, training and developing of the Reservation team
**What are we looking for?**
A Reservations Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ In addition to strong English skills, proficiency in Russian or German language is preferred.
+ Good organisational and administration skills
+ Positive attitude and good communication skills
+ Commitment to delivering a high level of customer service
+ Confident telephone manner
+ High level of IT skills
+ Excellent grooming standards
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ Knowledge of the hotel property management systems
+ Previous experience in the Reservations/Sales function within the hotel/leisure sector
+ Relevant degree or other qualification in a business discipline
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Call Center and Reservations_
**Title:** _Reservations Supervisor_
**Location:** _null_
**Requisition ID:** _HOT0C1AU_
**EOE/AA/Disabled/Veterans**