Technical Analyst Card Solutions-ITD (Outsource)

Abu Dhabi, Abu Dhabi Abu Dhabi Islamic Bank PJSC

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Job Description

Technical Analyst Card Solutions-ITD (Outsource)

United Arab Emirates

Job Description

Role : Technical Analyst Card Solutions (Outsource)
Location : AUH -Bateen

Role Purpose:
Manage all enhancements in Cards Management System.

  • Facilitates channels in communicating with cards management system for digital and other projects.
  • Manage all enhancements in Cards Management System.
  • Support cards management system for production issues.
  • Help the team in implementing the payment scheme compliance and mandates.
  • Support all critical issues 24/7 to instantly recover, minimize the downtime and avoid re-occurrence.
  • Plans and closely interacts with Demand Management, digital Channels, e-Banking Manager (Retail), and Cards Manager to develop and participate in defining and executing ADIB digital transformation strategy, responsible to implement Agile methodologies, review business requirements, liaise with Internal / External parties to find and supervise the evaluation of a suitable solution, proposes enhancements to business / technical processes for better automation of respective business area, oversees project activities and ensures that implementation is as per defined standards.
  • Work alongside, support, and motivate delivery teams, and manage stakeholder expectations. Help the team to ensure product, project and roadmap delivery using the appropriate methodologies.
  • Providing input to and influencing the development of the strategy for IT. Scanning opportunities to enhance the delivery of IT related services to stakeholders.
  • Play an influential role in IT Management Team to ensure the activities of IT Project Delivery and Development are aligned to the operational and strategic plans.
  • Escalate impediments, manage risks, ensure value delivery and drive continuous improvements within Agile delivery squads.
  • Forming partnerships with providers, suppliers and contract resources to help deliver pre-requisite functionality or hardware when required for new projects, proposals, bids, and special initiatives to be carried-out.
  • Establish a Centre of Excellence for Integration Services to cater application-integration and information-mediation needs with a robust design, scalable architecture. Identify the potential areas of the focus for development aligned to ADIBs digital initiatives.
  • At the portfolio or program level, establish the right processes for managing a portfolio of work in an Agile way and manage delivery supported by automated code integration, build and deployment embedded in the DevOps tools and concept.
  • Attend the Market Seminars and Industry Forums to keep abreast with the latest technological trends and best practices and implements the best practices for the Bank. Provide Business Presentations of Technology and latest technology in a business savvy format.

Operational Excellence:

Assist in managing the Cards Services; implement Enhancements and customization for the same.

Recommend applicable ITIL standards or other suitable standards for the IT Infrastructure in terms of, but not limited to, Operational Planning, Availability Planning, Change Control Planning etc.

Work to schedule and assign Staff to ensure that applications satisfy Users’ needs and are completed within agreed upon time parameters.

Ensures that availability and application performance targets are met for the cards services that optimum service levels are required.

Others:

Execute the adhoc instructions or provide flexibility within ethical and professional standards from line manager to achieve any exceptional business objectives, Internal IT Objectives related to ADIB group including international expansion.

Ensure appropriate department requirements are defined and in line with ADIB International Expansion related to the above functions.

Ensure satisfactory department audit with no high risk finding on section. Any finding to be resolved within agreed time (with Audit and Management) (Quarterly)

Achieve satisfactory audit rating / control.

Key Accountabilities of the role

Strategy and Operational Planning

Actively participate and provide inputs for the development of Business Strategy and Operational plans and act as a moderator and facilitator for the new Systems/Enhancement.

Industry Awareness

Familiarize with the Technology Trends, Strategic use of technology by peers.

Attend workshops and seminars to keep abreast with the latest developments.

Project Execution

Participate in the preparations of Project Planning Documents, Scheduling, Resources Planning, Cost Estimating and Budgeting, RISK Management for the Vendor acquired Systems for Cards Department.

Implement ITIL standards wherever applicable for the Software related issues.

In-house Application Development

Act as a design lead and procure accurate, unambiguous Business Requirements from the Business units and break them by WBS to assign the tasks to System Analyst/Programmers for delivery.

Operational Support

Implement measures, relevant KPI’s and other controls to monitor the performance of the application.

Continuously monitor and enhance the technology, policies, and procedures of the supporting infrastructure to provide the optimum returns for the Stakeholders.

Ensures to follow required documentation and standard in all new enhancements.

Business Strategic Partnership Programs

Establish partnerships with the Business Stakeholders for a pro-active approach and constant feedback to assess the operational requirements and process automation to remedy issues on a short term and long term basis.

People

Work with all stakeholders in a cohesive and professional manner.

Communication

Conduct regular team meetings, one to one meetings with the team, business and the manager to have a high level of communication culture.

Information Security

Maintain information security related to ADIB, throughout the period of employment.

As soon as possible, report any potential or actual risks or incidents affecting the security of information to the helpdesk.

Documentation / Process Ownership

The incumbent is responsible to follow documentation required for a particular process.

Specialist Skills / Technical Knowledge Required for this role:

Experience in IT environment and EFT/Cards Business and IT /Interchange VISA and MasterCard regulation and compliances , Supervisory, communication and Analytical skills

  • Project Management Skills preferably PMP certified.
  • Four years BS (CS) Degree preferably MS (CS).
  • Excellent knowledge of Cards domain and cards latest technologies like Tokenization.
  • Excellent knowledge of Cards application Prime4, Online and Fraud Guard.
  • Excellent knowledge of VTS, Master card simulator and HSM.
  • Excellent knowledge of working with Prime SDK/API and middle ware like ESB.
  • Excellent knowledge of payment schemes mandates/compliance.
  • Excellent knowledge of Oracle PL/sql, Linux and other relevant tools.
  • Excellent analytical, trouble shooting and problem solving skills.
  • Excellent technical knowledge.

Excellent analytical, communication and decision making skills

-10 years’ experience with minimum 5 years of Cards issuance for working on Prime4/Online and FG.

Job Info
  • Job Identification 2723
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Technical Sales Lead - Lifting Solutions

Abu Dhabi, Abu Dhabi Futureshaper.com

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Job Description

Overview

We are EnerMech, a specialist service company that delivers safe, integrated solutions for complex energy projects. For over 50 years, we’ve been energizing our clients across the world with unrivaled expertise, equipment, and technology that supports the entire asset life cycle – offshore and on land. We enable progress through our three global business lines: Energy Solutions, Infrastructure & Industrial Solutions, and Lifting Solutions. Within these areas, we offer a wide range of services, including cranes, lifting, fluid power, training, equipment rental, pipeline, subsea, process, and valves – all designed to help you optimize performance, enhance reliability, and improve efficiency. With a focus on operational excellence, we deliver value through our customized integrated solutions. This approach reduces risk and enhances efficiencies making us a leading and trusted partner every step of the way.

Diversity & Inclusion

EnerMech is dedicated to fostering a diverse and inclusive organization. We believe that diversity enriches our team, and we welcome applications from candidates of all backgrounds, cultures, and identities.

The Role

To support Head of Business Line in achieving set objectives and assist with overseeing daily office operations to maximize its revenue, profits and potential by leading a team of people on a day to day basis, providing technical support where required.

Main Responsibilities & Key Result Areas
  • Comply with company systems, processes and procedures. (ensuring the team are following the sales/quote/order process right through to billing/being paid).
  • Be a leading contributor to the product line business development strategy and the introduction of new technologies and/or alliances. (Liaising with suppliers, innovation for new equipment etc.)
  • Provide leadership by example in all safety and environmental aspects. (ensuring the team are demonstrating safe behaviour in terms of EWOC’s, wearing correct PPE,)
  • Support the integrated management system and business policies. (using the integrated management system & ensuring all documents are up to date with the any changes and rolling this out to the team, i.e. associated process documents on SharePoint, UOR’s etc.)
  • Comply with all EnerMech QHSE policies.
  • Manage monthly team objectives.
  • Ensure actions are completed for the aged debt.
  • Ensure AP Invoices are completed weekly, complete weekly sales tracker updates, Client Visits/customer growth – regular visits to clients.
  • Manage Monthly client reporting - ensuring all monthly reporting is completed.
  • Sales Team workload & accountability – managing individual accounts on a daily basis and help the team prioritize their workload.
  • Client Visits/customer growth –regular visits to clients.
  • Identify AFE requirements.
  • Complete Performance reviews & maintain on a quarterly basis.
  • Ongoing review of technical capabilities within the team to ensure knowledge of business line products are current and kept up to date.
  • Aggressively target and engage prospective clients to generate new revenue streams.
  • Demonstrate a hunter mentality by consistently developing leads, winning contracts, and expanding the client base.
  • Lead the generation and subsequent approval of proposals for all new enquiries.
Requirements
  • Experience working with Microsoft systems, Excel, Word etc.
  • Technical Knowledge of Business Line.
  • Dealing face to face with clients.
  • Driving License.
  • Strong Commercial & Financial understanding.
Preferred
  • Previous experience in a similar role.
  • Strong Leadership skills.
  • Knowledge of the EnerMech business activities and respective product line.
  • BD or operational experience in the offshore oil and gas industry.
Behaviours and Personal Qualities

Essential:

  • Aware of own strengths and weaknesses.
  • Provides advice and support to colleagues when required.
  • Begins to understand work practices and how to contribute in a team.
  • Demonstrates willingness to take ownership in team situations.
  • Provides meaningful feedback on a regular, ongoing basis.
  • Uses standard procedures / ‘rules of thumb’ to solve straightforward problems in well-defined work situations.
  • Interprets procedures within the context of the situation and recognises when consultation is required.
  • Questions and confirms understanding of own HSE roles and responsibilities.
  • Applies and adheres to safety policies and procedures, including the EnerMech Lifesaving rules.
  • Recognises and acts upon opportunities within own area of responsibility.

Preferred:

  • Challenges traditional thinking and promotes and demonstrates new ideas
  • Generates new ideas and is good at putting ideas into the wider context
  • Enthusiastically seeks additional responsibility
  • Understands business priorities and their relationship to strategy
  • Learns how own role can contribute to the business unit’s performance
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