140 Systems Support jobs in Dubai

The Client Technology Applications Senior Specialist is a full-time role based in Dubai.

This position will be part of the Engagement Technology Services team and require providing technical support for various software applications used in eDiscovery/litigation engagements, operational support for all technology systems, and occasional support for custom software and system-to-system interfaces.

• Provide on-site operational support for current and future 3rd party application software tools and utilities that are utilized to support the full eDiscovery process lifecycle.

• Participate actively in data analysis, transformation, and migrations for various projects between the various applications software systems.

• Take part in the concept, design, implementation, and support of any ETS / eDiscovery service (including custom applications, ad-hoc projects, and packaged/purchased applications).

• Offer on-site operational support for current and future ETS / eDiscovery technology systems, including end-user general technology support, general server administration, and systems maintenance activities under the direction of the ETS management.

• Acquire knowledge via both formal and on-the-job training of the various packaged software applications used to collect, process, and produce the full eDiscovery service offering.

• 3-6 years of relevant work experience.

• Good skills in relational database (SQL Server) and SQL query/script/stored procedure development for data analysis and manipulation.

• A proven history and expertise in supporting complex, 3rd party software applications for business services.

• Experience in large, production-oriented service operations, in a 24x7x365 service delivery model supporting mission-critical business operations with large data volumes preferred.

• Excellent written and verbal communication skills in English with the ability and confidence to interact with clients at all levels.

Our client, a renowned Educational Facility in Dubai, has an immediate requirement for an IT Systems Support Engineer to join their team in the Dubai office.

The purpose of the role is to provide first-level technical support to users, either remotely or face-to-face. The goal is to resolve technical issues within stipulated timeframes and ensure the IT system contributes to the overall productivity of the business.

Responsibilities include:

• Providing first-level technical support to Learners, Staff, and Faculty.
• Assisting users both in person and remotely.
• Providing technical assistance for online events and initiatives.
• Working within the department and team to resolve complex IT issues promptly.
• Accurately recording technical issues and reporting on them.
• Communicating with Department Heads and stakeholders regarding issue resolution.

Qualifications and Experience:

• Bachelor's degree in Computer Engineering or Computer Science.
• 3-5 years of experience in the IT domain.
• IT support or troubleshooting certifications.
• Knowledge of MCSE/MCITP/ITIL (certified), and familiarity with CCNA, Data Centers, Linux OS, Firewall, Exchange Server, Windows Server will be advantageous.

About The Company

Focus Direct is a Search and Selection Boutique Firm established in 1999, dedicated to recruiting professionals who make a difference. We provide tailored solutions to meet specific needs, with a focus on responsiveness, flexibility, and innovation. Our mission is to add value with impact, and our vision is "Success through unsurpassed service and reliability". We aim to bridge gaps by identifying talent for our clients and providing meaningful careers for our candidates.

As a candidate, you can expect timely responses, honest feedback, confidentiality, and respect. We serve industries including Government, Semi-Government, FMCG, Oil & Gas, Transportation, Aviation, Private Equity, Investments, Insurance, Property Development, IT Software, Telecommunications, Healthcare, and Manufacturing.

Join a dynamic team of experts to provide hands-on support for audio-visual systems in various settings.

This role involves maintaining, troubleshooting and calibrating complex AV equipment, including projectors, LED walls and large-format displays. Additionally, you will be responsible for managing control systems, configuring and maintaining Q-SYS DSP and automation systems.

As an AV Support Specialist, you will have the opportunity to work on a variety of projects, from daily operations to immersive AV installations. You will collaborate with IT, events and facilities teams to meet client requirements and ensure seamless event execution.

You will be the first point of contact for AV support on-site and will maintain detailed logs of incidents, maintenance checks and system changes. You will also provide updates to the operations team on performance and system health.

The ideal candidate will have 3-5 years of onsite experience in AV support or engineering, preferably in hospitality, entertainment or high-traffic venues. A degree in Electronics, AV Technology, IT or a related field is required, along with manufacturer training or certifications in Q-SYS, Crestron, Extron, Dante, BrightSign or Tripleplay.

We offer a competitive salary package, medical benefits, paid holidays, sick days and personal days. Our inclusive and dynamic company culture values diversity, flexibility and continuous learning. We encourage our employees to develop new skills through ongoing access to training and manufacturer certifications.

To succeed in this role, you must be calm and solutions-oriented under pressure, with excellent communication skills and a client-focused attitude. You should be able to work independently and collaboratively, with a professional presence suited to guest-facing environments.

In return for your hard work and dedication, we offer a comprehensive rewards package, including medical benefits, paid time off, and opportunities for career growth and development. If you are passionate about delivering exceptional customer service and are looking for a challenging and rewarding role, please apply now!

Key Responsibilities:

• Maintain, troubleshoot and calibrate AV equipment
• Manage control systems and configure automation systems
• Collaborate with IT, events and facilities teams
• Provide AV support on-site
• Maintain detailed logs of incidents and system changes

Requirements:

• 3-5 years of onsite experience in AV support or engineering
• Degree in Electronics, AV Technology, IT or a related field
• Manufacturer training or certifications in Q-SYS, Crestron, Extron, Dante, BrightSign or Tripleplay

Benefits:

• Competitive salary package
• Medical benefits
• Paid holidays, sick days and personal days
• Ongoing access to training and manufacturer certifications

About Us:

We are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status. Work schedules may include evenings or weekends to support events or system upgrades.

Dubai Career Level: Senior (5+ years of experience) Education: Diploma or Higher Education Full time 3 days ago

Positions: 1 No. of Application: 0

Job Views: 0

The job holder will be primarily responsible for coordinating & assisting Tradesman/workers for carrying out periodic site/maintenance work progress in all day-to-day activities, ensuring all technical works in accordance with specification and the project management manual. First line manager of staff from all disciplines employed on contracts

• Provide a friendly and professional point of contact for customers for any queries or concerns.
• Handle incoming calls and manage outgoing calls as required.
• Liaise with wider team members to ensure the best resolution, consistent with the contract.
• Completing administration tasks that relate to the contact, including assigning contract colleagues and subcontractors to service requirement tasks, payroll, general admin etc.
• Liaise with relevant Contract staff and subcontractors in relation to all aspects of service desk requirements and that required information is returned in a timely manner. Respond to queries, amend data and re-issue tasks as required.
• Work closely with Contract/Facilities Managers to develop and enhance the quality of service and reporting processes.
• Carry out monitoring of CAFM (MRI /Maximo/MS Dynamics) data to ensure that Helpdesk work orders have been accurately created, assigned, prioritised and categorised in line with contractual KPI's and SLA's.

• Graduate Diploma/ITI with 8 years’ Experience in the FM field.
• At least 14 years’ experience in a helpdesk role.
• Good Knowledge of all elements of FM services both Hard and Soft.
• Fluency in English and Arabic and additional Language is a plus.

Dubai Career Level: Mid Career (2+ years of experience)
Education: Bachelor's Degree
Full time 1 week ago

Positions: 1
No. of Application: 0
Job Views: 0

The job holder will be primarily responsible for coordinating & assisting Tradesman/workers for carrying out periodic site/maintenance work progress in all day-to-day activities, ensuring all technical works in accordance with specification and the project management manual. First line manager of staff from all disciplines employed on contracts.

• Provide a friendly and professional point of contact for customers for any queries or concerns.
• Handle incoming calls and manage outgoing calls as required.
• Liaise with wider team members to ensure the best resolution, consistent with the contract.
• Completing administration tasks that relate to the contact, including assigning contract colleagues and sub-contractors to service requirement tasks, payroll, general admin etc.
• Liaise with relevant Contract staff and subcontractors in relation to all aspects of service desk requirements and ensure that required information is returned in a timely manner.
• Respond to queries, amend data, and re-issue tasks as required.
• Work closely with Contract/Facilities Managers to develop and enhance the quality of service and reporting processes.
• Carry out monitoring of CAFM (MRI /Maximo/MS Dynamics) data to ensure that Helpdesk work orders have been accurately created, assigned, prioritised and categorised in line with contractual KPI's and SLA's.

• Graduate Diploma/ITI with 8 years’ Experience in the FM field.
• At least 4 year's experience in a helpdesk role.
• Good Knowledge of all elements of FM services both Hard and Soft.
• Fluency in English and Arabic and additional Language is a plus.

• Respond to Tickets: Ensure reply to staff inquiries as soon as they come in.
• PC/Laptop Configuration: Set up, configure, and troubleshoot desktops and laptops, including installing operating systems, drivers, and software.
• Log ITHD Tickets: Document each step taken for a ticket in the system for record-keeping and transparency.
• Follow Up on Open Tickets: Check and update ongoing tickets to make sure they're progressing toward resolution.
• Resolve Issues Efficiently: Work to solve end-user problems during the first interaction whenever possible.
• Resolve User Support Issues: Provide help with common user problems such as password resets, software installation, and network access.
• Prioritize Urgent Requests: Handle time-sensitive issues first, especially those affecting critical operations.

• 2 years' experience
• Knowledge about ITSM tools and ITHD Ticketing
• Knowledge about Windows 10 / 11
• Basic Knowledge of networking
• Bachelor's Degree in Computer science

Customer Service Representative

This is a mid-level customer service position that involves interacting with customers via various channels, including phone, email, and chat. The successful candidate will have strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment.

• Provide excellent customer service and support to clients through various communication channels
• Analyze customer issues and provide timely and effective solutions
• Maintain accurate records of customer interactions and transactions
• Work collaboratively with colleagues to achieve team goals and objectives

• Bachelor's degree in Business Administration or related field
• At least 2 years of experience in customer service or a related field
• Excellent communication and problem-solving skills
• Able to work in a fast-paced environment
• Able to meet performance metrics and targets

We offer a competitive salary and benefits package, including health insurance, retirement plan, and paid time off.

Dubai, UAE

Technical Support Engineer

We are seeking a skilled Technical Support Engineer to join our team. As a key member of our IT department, you will be responsible for providing technical support and assistance to our users, ensuring that they have access to the resources they need to perform their jobs effectively.

In this role, you will work closely with our team to identify and resolve technical issues, provide training and guidance to users, and develop and implement solutions to improve our IT infrastructure.

You will also be responsible for maintaining accurate records of incidents, problems, and requests, as well as collaborating with other teams to ensure that our IT systems are running smoothly and efficiently.

• Provide technical support and assistance to users via phone, email, or in-person
• Identify and resolve technical issues, including hardware, software, and network problems
• Develop and implement solutions to improve our IT infrastructure
• Maintain accurate records of incidents, problems, and requests
• Collaborate with other teams to ensure that our IT systems are running smoothly and efficiently

• Bachelor's degree in Computer Science, Information Technology, or related field
• Minimum 2 years of experience in technical support or a related field
• Excellent communication and problem-solving skills
• Familiarity with Windows operating system and Microsoft Office software
• Ability to work independently and as part of a team

• Competitive salary and benefits package
• Ongoing training and development opportunities
• Opportunity to work with a dynamic and innovative team

Job Title: Technical Helpdesk
Job Type: Full-time Opportunity

The Service Desk Engineer plays a pivotal role in processing end-user support calls and strives to resolve them directly, where feasible.

Key Responsibilities:

• Attend to all communications to the IT Service Desk (phone, email)
• Provide first-level support to users and enhance first-level resolution percentage
• Log the calls and requests in the Service Desk System
• Determine priorities and impact for the Service Desk calls and mobilize the support team for immediate resolution of high-critical incidents

The ideal candidate will possess skills aligned with new technology rollouts in the IT sector.

We are seeking a highly motivated individual who can handle multiple tasks simultaneously and maintain accurate records of all interactions.

Required Skills and Qualifications:

• Skilled in line with new technology rollouts in the IT
• Able to handle multiple tasks simultaneously
• Maintain accurate records of all interactions

Benefits:

• Fulfilling work environment