69 Systems Support jobs in Dubai

We are seeking a highly skilled AV Support Engineer to join our team. This role will be responsible for providing professional and effective technical support to customers utilizing audio-visual systems in our organization.

• On-site troubleshooting of AV systems, particularly complex integrated systems such as large conference rooms, training rooms, executive rooms, and bespoke or legacy systems
• Working with internal teams, contractors, and integrators through troubleshooting and repair procedures
• Communicating with manufacturers and vendors to arrange repair or replacement of faulty equipment and managing local inventory
• Working closely with partner teams to drive continuous improvement of the customer experience
• Maintaining communication with customers and stakeholders through ticket documentation

• Two or more years of experience in the AV sector with a proven record of effectively commissioning, configuring, troubleshooting, or installing corporate AV systems
• Excellent troubleshooting, problem-solving, and diagnosis skills with a strong understanding of signal flow
• Excellent customer-facing skills
• Excellent communication, interpersonal, and presentation skills, both oral and written
• Proficient in English
• Strong prioritization and organizational skills with attention to detail
• Avixa CTS, CTS-I, or CTS-D, or equivalent
• Certifications of training by AV manufacturers (Cisco, Biamp, Dante)
• Experience with network technology, including video and audio over IP

We strive to create an inclusive culture that empowers employees to deliver exceptional results for our customers. We value diversity, equity, and inclusion in all aspects of our business.

Join to apply for the SITEC - Deployed Systems Support Engineer role at VerifiedJobs.ae

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Peraton requires Deployed Systems Support Engineers to support the Special Operation Command Information Technology Enterprise Contract (SITEC) - 3. Positions are located at the SOCOM Headquarters at MacDill, AFB FL, and at the TSOC and Component locations in the United States and abroad.

The purpose of the SITEC 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, TSOCs, and deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization, and ultimately the end-user who operate around the globe 24x7x365.

The Deployed Systems Support Engineer must be self-motivated, a strong communicator, and possess mechanical aptitude. Key functions include providing technical assistance and training to end users and contractors, as well as defining specifications to engineers. Strong network and wireless capabilities are required, including updating/maintaining Commercial Solutions for Classified, wireless (NIPR, SIPR, Gray), Executive Communications Kits, Certification Authority Management, etc.

• Providing system and network services to install, uninstall, configure, operate, maintain, defend, update, diagnose, troubleshoot, and repair deployed systems.
• Providing subject matter expertise for deployed systems and networks.
• Conducting training for deployment and deployed personnel during exercises, in formal schools, and during real-world operations.
• Conducting system education and training seminars for end users, designers, contractors, and others as requested.
• Continuously training on assigned systems as updates and enhancements are received.
• Assisting end users with new requirements and capabilities.
• Assisting with jobsite failure analysis and hands-on work when required.
• Shift work and/or non-standard schedules may be required to support USSOCOM mission.

• Camp Pendleton, CA
• Camp H.M. Smith, HI
• Hurlburt Field, Florida
• Stuttgart, Germany
• Positions contingent on contract award.

Required qualifications include:

• BS 8-10, MS 6-8, PhD 3-5 years of relevant experience will be considered in lieu of formal education.
• DoD TS/SCI clearance.
• DoD 8570 IAT Level II, CCNA, and MCSA: Windows Server or MCA certification.
• At least eight years of relevant Deployed Systems Support Engineer experience or equivalent.

$86,000 - $138,000, based on experience and location.

EEO Employer. Benefits include paid time off, retirement, insurance, career development, tuition assistance, parental leave, and medical/dental/vision coverage.

Our client, a renowned Educational Facility in Dubai, has an immediate requirement for an IT Systems Support Engineer to join their team in the Dubai office.

The purpose of the role is to provide first-level technical support to users, either remotely or face-to-face. The goal is to resolve technical issues within stipulated timeframes and ensure the IT system contributes to the overall productivity of the business.

Responsibilities include:

• Providing first-level technical support to Learners, Staff, and Faculty.
• Assisting users both in person and remotely.
• Providing technical assistance for online events and initiatives.
• Working within the department and team to resolve complex IT issues promptly.
• Accurately recording technical issues and reporting on them.
• Communicating with Department Heads and stakeholders regarding issue resolution.

Qualifications and Experience:

• Bachelor's degree in Computer Engineering or Computer Science.
• 3-5 years of experience in the IT domain.
• IT support or troubleshooting certifications.
• Knowledge of MCSE/MCITP/ITIL (certified), and familiarity with CCNA, Data Centers, Linux OS, Firewall, Exchange Server, Windows Server will be advantageous.

About The Company

Focus Direct is a Search and Selection Boutique Firm established in 1999, dedicated to recruiting professionals who make a difference. We provide tailored solutions to meet specific needs, with a focus on responsiveness, flexibility, and innovation. Our mission is to add value with impact, and our vision is "Success through unsurpassed service and reliability". We aim to bridge gaps by identifying talent for our clients and providing meaningful careers for our candidates.

As a candidate, you can expect timely responses, honest feedback, confidentiality, and respect. We serve industries including Government, Semi-Government, FMCG, Oil & Gas, Transportation, Aviation, Private Equity, Investments, Insurance, Property Development, IT Software, Telecommunications, Healthcare, and Manufacturing.

Dubai Career Level: Mid Career (2+ years of experience)
Education: Bachelor's Degree
Full time 1 week ago

Positions: 1
No. of Application: 0
Job Views: 0

The job holder will be primarily responsible for coordinating & assisting Tradesman/workers for carrying out periodic site/maintenance work progress in all day-to-day activities, ensuring all technical works in accordance with specification and the project management manual. First line manager of staff from all disciplines employed on contracts.

• Provide a friendly and professional point of contact for customers for any queries or concerns.
• Handle incoming calls and manage outgoing calls as required.
• Liaise with wider team members to ensure the best resolution, consistent with the contract.
• Completing administration tasks that relate to the contact, including assigning contract colleagues and sub-contractors to service requirement tasks, payroll, general admin etc.
• Liaise with relevant Contract staff and subcontractors in relation to all aspects of service desk requirements and ensure that required information is returned in a timely manner.
• Respond to queries, amend data, and re-issue tasks as required.
• Work closely with Contract/Facilities Managers to develop and enhance the quality of service and reporting processes.
• Carry out monitoring of CAFM (MRI /Maximo/MS Dynamics) data to ensure that Helpdesk work orders have been accurately created, assigned, prioritised and categorised in line with contractual KPI's and SLA's.

• Graduate Diploma/ITI with 8 years’ Experience in the FM field.
• At least 4 year's experience in a helpdesk role.
• Good Knowledge of all elements of FM services both Hard and Soft.
• Fluency in English and Arabic and additional Language is a plus.

• Respond to Tickets: Ensure reply to staff inquiries as soon as they come in.
• PC/Laptop Configuration: Set up, configure, and troubleshoot desktops and laptops, including installing operating systems, drivers, and software.
• Log ITHD Tickets: Document each step taken for a ticket in the system for record-keeping and transparency.
• Follow Up on Open Tickets: Check and update ongoing tickets to make sure they're progressing toward resolution.
• Resolve Issues Efficiently: Work to solve end-user problems during the first interaction whenever possible.
• Resolve User Support Issues: Provide help with common user problems such as password resets, software installation, and network access.
• Prioritize Urgent Requests: Handle time-sensitive issues first, especially those affecting critical operations.
  
  

• 2 years' experience
• Knowledge about ITSM tools and ITHD Ticketing
• Knowledge about Windows 10 / 11
• Basic Knowledge of networking
• Bachelor's Degree in Computer science

As a critical member of our IT infrastructure support team, you will play a key role in monitoring and providing timely support to ensure optimal system performance on a 24x7 basis.

The ideal candidate will possess a strong understanding of monitoring tools (SolarWinds Manage Engine) and IT service management tools, as well as experience in analyzing performance reports for various systems. They should also be familiar with operating system and patch management, network systems, telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage backup, and core applications.

• Timely response to all incidents, requests outages, and performance alerts
• Categorize issues for escalation to appropriate technical teams
• Report preparation based on customer requirements
• Identify and prioritize incidents in accordance with business needs, organizational policies, and operational impact

The successful candidate will demonstrate excellent written, verbal, and interpersonal skills, with a strong focus on customer communication. They should be comfortable working day/night shifts and have experience supporting multiple technical teams in high-uptime environments.

Position Summary

We are seeking a Support Engineer to deliver exceptional technical support services in a fast-paced financial environment.

• Provide high-quality technical assistance to all users in a courteous, professional manner.
• Triage and manage complex issues requiring engagement from multiple teams.
• Develop technical documentation/knowledgebase articles.
• Confidently troubleshoot Microsoft Windows OS, Linux OS (advantageous), Microsoft Office including O365, Trading & Market Data applications.
• Apply analytical and problem-solving skills across the infrastructure stack.
• Work independently under pressure.
• Be flexible in approach, comfortable dealing with ambiguity when necessary.

The ideal candidate will have experience supporting trading applications at a finance company and be able to onboard users onto technology systems, including remote workstations. They should also be familiar with PC hardware/software troubleshooting and deployment practices for desktops, as well as possess excellent written and verbal communication skills and strong customer service experience.

Required Skills and Qualifications

• Trading application experience at a finance company
• User onboarding onto technology systems
• PC hardware/software troubleshooting and deployment practices for desktops
• Excellent written and verbal communication skills and strong customer service experience

Benefits

This is a hands-on role that requires the ability to handle various priorities with expertise and exceptional judgment.

About the Role

This role offers an opportunity to work in a dynamic financial environment and contribute to delivering exceptional technical support services.

We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.

An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.

The goal is to create value for clients that will help preserve the company's reputation and business.

• Proven as a help desk technician or other customer support role
• Tech savvy with working knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Proficiency in English
• Excellent communication skills
• Customer-oriented and cool-tempered
• BSc/BA in IT, Computer Science or relevant field

The IT Help Desk team provides critical support to staff members, ensuring they have access to the resources they need to perform their jobs effectively. As an IT Support Specialist, you will play a vital role in resolving user issues and improving overall system performance.

• Ticket Response: Respond promptly to staff inquiries, providing timely solutions to minimize downtime and maximize productivity.
• System Configuration: Configure, troubleshoot, and maintain desktops and laptops, including operating systems, drivers, and software installations.
• Ticket Documentation: Accurately document each step taken for a ticket in the system for record-keeping and transparency purposes.
• Pending Ticket Updates: Regularly check and update ongoing tickets to ensure they are progressing toward resolution.
• Efficient Resolution: Work to solve end-user problems during the first interaction whenever possible.
• User Support: Provide assistance with common user problems, such as password resets, software installation, and network access.
• Prioritized Requests: Handle time-sensitive issues first, especially those affecting critical operations.