74 Technical Expertise jobs in Dubai

Zahrawi Group is a leading company in the GCC Healthcare Industry with its presence in UAE, KSA, Qatar, Bahrain, & Oman markets. The company supplies and distributes high-quality products and services to Hospitals, Clinics, Laboratories, & Analytical Industries.

The incumbent is responsible for all Zahrawi’s PC desktop, laptop configuration and application support including Windows Operating Systems, software and other applications.

Provide technical support and assistance to all employees including maintenance and upgrading of resources.

ACCOUNTABILITIES:

• Adhere to all Zahrawi Policies & Procedures as applicable.

IT Infrastructure:

• Maintain the LAN infrastructure for Zahrawi Offices and warehouse within Gulf.
• Check the LAN, WAN connectivity of the servers on a regular basis.
• Perform routine network startup and shutdown procedures and maintain control records.
• Handle the telephone system of office and warehouse, as well as the remote office telephone system within Gulf.
• Maintain CCTV infrastructure and ensure recording and backup.

Help Desk Support:

• Support Zahrawi employees with requests submitted through Helpdesk Management.
• Provide internal and external support of all IT Equipment for each employee of Zahrawi.
• Handle access card account creation and issuance of access cards as per request for HR.
• Install and Configure Windows Operating System, Office Applications, PC Installations, Mail Configuration for Outlook.
• Coordinate and communicate with affected parties in case of any hardware or software failures reported to the Helpdesk Management.

Backup & Security:

• Daily check for viruses and update the antivirus database.
• Monitor and remove any virus, spyware, and other non-authorized software.
• Apply appropriate security policies.
• Perform regular security monitoring to identify any possible intrusions.
• Perform regular file archival and purge as necessary.
• Maintain proper permission for shared resources in Cloud and Local Servers.
• Perform daily backup operations, ensure all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.

Troubleshooting:

• Troubleshoot and resolve hardware, connection, printer and software issues reported to the Service Desk.
• Troubleshoot and resolve all problems encountered with hardware and software.
• Escalate requests to the appropriate party, as needed.
• Replace or repair defective parts and equipment.
• Coordinate and follow-up with service centers for repairs of laptops and printers.
• Visit remote offices and warehouse within Gulf regions for problem solving and regularly visit for check-up and maintenance.
• Receive calls on daily basis to attend for troubleshooting because of system hang-up and attend for rectifying and solving the problems.
• Repair and recover hardware or software failures while coordinating and communicating with impacted constituencies.

Maintenance & Upgrading:

• Maintenance of inventory items for IT assets and equipment’s in use.
• Analyze equipment performance records in order to determine the need for repair or replacement.
• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.
• Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.
• Upgrade existing internet connections as and when needed.
• Ensure all IT operations meet the Industry standards and suggest IT solutions to business problems.

IT Procurement:

• Handle IT purchases and IT petty cash.

• Education: Bachelor’s Degree in Information Technology, Computer Science or related field.
• Candidate should be willing to move to Company Visa.
• Candidate should be based in the UAE.
• Experience: 2+ years of experience.
• Job Specific Skills:
  • Excellent MS Office Skills (Excel Formulas, Pivot).
  • Hardware & Software user support.

Copyright Al-Zahrawi Medical Supplies Est 2019 All rights reserved.

Our GCC headquarters is situated in Dubai, UAE. We are looking for a Support Engineer.

1. Become knowledgeable to a high level in all of our products and solutions from a technical and functional aspect.
2. Technical Support - Be part of the Support team.
3. Technical Training - This will require the candidate to have excellent presentation skills and confidence when speaking in English.
4. Technical Writing - Compiling technical drawings and instructions for our products and solutions.
5. Provide technical assistance to colleagues within the company when required.
6. Answer customer requests using the ERP ticketing system.
7. Configuring IOT devices based on the customer's requirements.

1. Ability to understand and work with all types of clients.
2. Highly customer-oriented.
3. Presentable, hardworking, enthusiastic, persuasive, and confident with a positive attitude.
4. Advanced computer and software skills – MS Office included.
5. Attention to detail, systematic approach to problem-solving.
6. Professional attitude and behavior, customer-focused.
7. Highly organized, assertive, decisive, and patient.
8. Ability to build relationships with customers.
9. Ability to work well both with a group and independently.
10. Out of the box thinking mindset; is willing to learn and work in a dynamic environment.
11. Driving License is a plus.
12. Graduate of BSECE or BSCpE is an advantage.

Responsibilities:

• Installing and configuring client computer systems.
• Responding to client IT support requests.
• Meeting with clients to diagnose software, networking, or hardware issues.
• Providing technical support on-site or via remote-access systems.
• Offering solutions that meet the needs of the client.
• Repairing hardware malfunctions, software issues, and networking problems.
• Maintaining good client relations.
• Tracking and managing work records.
• Compiling job reports.
• Updating Help Desk System.
• Checking for other opportunities when onsite.
• Deciding whether the support service, software, or hardware needs adapting to meet the client’s needs.
• Asking questions to understand customer requirements and close the tickets.
• Presenting findings to the admin department.
• Ensuring a high level of client satisfaction.
• Increasing company reputation with quality on-time support & services.
• Entering, updating & maintaining support details into the helpdesk system.

Skills Required:

• Min 3 years strong expertise in configuring, installing, and troubleshooting desktops.
• Min 2 years strong expertise in configuring, installing, and troubleshooting Windows Servers.
• Min 3 years strong expertise in configuring, installing, and troubleshooting networks.
• Min 2 years hands-on experience & good knowledge on installing and maintaining MS Active Directory, DNS, DHCP, and TCP/IP.
• Min 2 years hands-on experience & good knowledge on configuring & maintaining basic routers & switches.
• Min 2 years strong expertise in configuring, installing, and troubleshooting backup systems & NAS devices.
• Min 2 years hands-on experience & good knowledge on cabling & network devices.
• The capacity to work well on your own or in a team.
• Ability to manage your time and plan your day effectively.
• Excellent phone & email communication skills.

Requirements:

• Minimum 3+ years of overall IT technical support experience in a similar role.
• Good knowledge of IT technologies & products.
• Good command of the English language is a must.
• Demonstrated track record of performance and commitment.
• A sales-focused attitude with a willingness to serve clients effectively.
• Good knowledge of relevant computer programs and telephone systems.
• Excellent communication and interpersonal skills.
• Cool-tempered and able to handle rejection.
• Good organizational skills.
• Ability to hit deadlines and work under pressure.
• Competence in Microsoft Office products.
• CRM & Help Desk knowledge.
• Excellent professional image.
• Should be presentable.

Optional:

• Arabic language is an added advantage.
• Certification in MCSE, Cisco / A+, Storage, and ITIL are added advantages.

Job Type: Full-time
Salary: AED3,000.00 to AED4,000.00 / month

Join to apply for the Technical Support Engineer role at Intertec Systems

Join to apply for the Technical Support Engineer role at Intertec Systems

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Skills:
MDM, ITIL Certified, ITSM, IMAC, Office 365, CompTIA Network+, Virtual Private Network (VPN), L1,
Job Description
JOB TITLE: Technical Support Engineer
JOB PURPOSE: For technical support for End User Devices being managed under Managed Services Contract of DHA
QUALIFICATION: 3 Year Technical Diploma or Bachelor's degree in related field (preferred).
CERTIFICATIONS: Any one of - CompTIA A+, ITIL V3/V4, Microsoft 365 Certifications
EXPERIENCE: 3 4 Yrs
Responsibilities (includes All Tasks)

• Provide onsite technical support for Windows and Mac devices, including mobile devices (tablets and laptops).
• Install, configure, and maintain Antivirus and Endpoint Detection & Response (EDR) solutions.
• Perform MDM (Mobile Device Management) enrolment.
• Support and troubleshoot Office 365 applications, OneDrive, and VPN client applications.
• Conduct basic network troubleshooting (LAN, Wi-Fi, and VPN issues).
• Perform OS imaging, deployment, and configuration of new laptops.
• Manage end-user-related IT Security tickets.
• Provide prompt and effective support for VIP users, ensuring minimal disruption.
• Participate in bulk asset movement, including device preparation and deployment.
• Perform spare parts replacement for laptops and CPUs.
• Provide L1 support for Printers, Smart TVs, Audio and Video conferencing equipment.
• Provide L1 stand in support in Boardrooms and Meeting rooms.
• Troubleshoot technical issues and document solutions in knowledge base articles.
• Document incidents, resolutions, and maintain accurate service records.
  

• Awareness of ITIL best practices and experience with ITSM tools such as Ivanti, BMC, ServiceNow, etc.
• Knowledge of IMAC (Install, Move, Add, Change) processes.
• Physical ability to participate in bulk asset movement.
  

• CompTIA A+
• Microsoft 365 Certifications
• ITIL V3/V4
  

• Excellent communication and interpersonal skills.
• Ability to handle VIP user issues with professionalism.
• Ability to work effectively in a team and maintain high customer satisfaction.
• Collaborate with other IT teams to ensure seamless support and issue resolution.

• Seniority levelMid-Senior level

• Employment typeFull-time

• Job functionInformation Technology
• IndustriesIT Services and IT Consulting

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Dubai, Dubai, United Arab Emirates 10 hours ago

Dubai, Dubai, United Arab Emirates 1 year ago

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Bachelor of Science(Computers), Any Graduation

Nationality

Any Arab National

Any

Competitive salary, Performance bonuses, Health insurance, Dental insurance, Vision insurance, Paid time off (PTO), Flexible work arrangements, Professional development opportunities

Vacancy

Job Description

• Diagnose and resolve technical issues related to hardware, software, and network systems.
• Provide step-by-step guidance to customers via phone, email, chat, or in-person.
• Install, configure, and update software and operating systems.
• Assist with account setup, password resets, and access management.
• Deliver exceptional customer service while maintaining professionalism and patience.
• Document support requests, solutions, and troubleshooting steps in a ticketing system.
• Escalate complex issues to higher-level support teams when necessary.
• Follow up with customers to ensure resolution and satisfaction.
• Perform routine system checks and maintenance tasks.
• Create and update technical documentation, FAQs, and knowledge base articles.
• Assist in testing and deploying new software/hardware solutions.
• Work closely with IT teams to improve support processes.
• Train end-users on new technologies and best practices.
• Participate in team meetings and contribute to continuous improvement initiatives.

Desired Candidate Profile

• Associate/Bachelor’s degree in IT, Computer Science, or related field preferred.
• Proficiency in Windows, macOS, and/or Linux OS.
• Basic understanding of networking (TCP/IP, DNS, VPN).
• Familiarity with helpdesk software (Zendesk, Freshdesk, Jira, etc.).
• Experience troubleshooting hardware (laptops, printers, peripherals).
• Strong problem-solving and analytical abilities.
• Excellent verbal and written communication.
• Patience and empathy when dealing with frustrated users.
• Knowledge of scripting (PowerShell, Bash) or remote desktop tools.
• Experience with cloud services (Microsoft 365, Google Workspace, AWS).

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at

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Direct message the job poster from INBOUND LLC

Company Description

Inbound LLC is a AI & IOT company serving the mobility, transport and logistics industries that delivers cutting-edge solutions to our clients, directly contributing to their bottom line. We partner with our clients to help them increase profits while benefiting from their continued engagement with our solutions. We focus on creating long-term value and maintaining strong collaborative relationships.

Are you an experienced Wialon & Nimbus professional ready to take your support engineering skills to the next level in Dubai’s dynamic tech landscape?

Join our growing team as a Technical Support Expert, where you’ll be at the heart of fleet management innovation, empowering logistics, transport, and smart mobility clients with mission-critical solutions.

Role Description

This is a full-time role for a Technical Support Expert. The Technical Support Expert will be responsible for providing comprehensive technical support, troubleshooting issues, and offering customer support. The role involves resolving technical problems, assisting clients with software and hardware issues, and ensuring customer satisfaction. This is an on-site role located in Dubai.

Qualifications

• Strong Technical Support and Troubleshooting skills
• Excellent Customer Support and Communication skills
• Analytical Skills to diagnose and resolve issues efficiently
• Ability to convey complex technical information clearly
• Prior experience in a technical support role is advantageous
• Proficiency in relevant software and hardware systems
• Strong problem-solving abilities and attention to detail
• Ability to work collaboratively in a team environment

Key Responsibilities

• Provide advanced technical support and troubleshooting for Wialon GPS tracking and Nimbus route management systems.
• Serve as a subject matter expert on all platform functionalities, integrations, and best practices.
• Collaborate with field teams, developers, and system integrators to resolve complex technical issues.
• Deliver technical onboarding and product training for enterprise clients.
• Liaise with Gurtam support when escalations are required and manage resolution timelines.
• Generate technical documentation, SOPs, and support reports.

What We’re Looking For

• Minimum 5 years hands-on experience with Wialon and Nimbus platforms in a support or implementation role.
• Strong understanding of telematics devices, IoT protocols (RS232/485, CAN, BLE), and GPS data interpretation.
• Proficient in API/Webhook integration support and troubleshooting.
• Fluency in English (Arabic is a plus).
• Analytical, client-focused, and solution-oriented mindset.

Why Join Us?

• Work with an elite tech team on impactful projects in transport digitization.
• Be part of Dubai’s next-generation mobility and fleet-tech transformation.
• Competitive compensation, visa sponsorship, and career growth in a venture-backed company.

• Seniority levelMid-Senior level

• Employment typeFull-time

• Job functionInformation Technology
• IndustriesTechnology, Information and Internet

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Get notified about new Technical Support Expert jobs in Dubai, Dubai, United Arab Emirates.

Dubai, Dubai, United Arab Emirates 1 year ago

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Join to apply for the IT Technical Support role at Dicetek LLC.

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• Help troubleshoot application issues, OS issues, networking problems, login issues
• Provide general help to other members of the Systems team
• Perform software installs
• Develop and conduct system test plans
• Evaluate the performance of existing systems, identify and implement adjustments to improve performance
• Provide technical support to operations staff and developers during the resolution of production problems
• Evaluate and test vendor-supplied packages
• Support customers in a technical help desk environment, focusing on first call problem resolution and maintaining high service standards

• Not Applicable

• Contract

• Information Technology

• IT Services and IT Consulting

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Location: Dubai, United Arab Emirates

This job was posted 6 hours ago and 1 year ago, and also 18 hours ago.

Binance is a leading global blockchain ecosystem behind the world s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
As a Tier 3 Technical Support Engineer, you will resolve complex technical issues and closely collaborate with backend development teams. Your main focus will be expert-level troubleshooting, with additional opportunities to engage in backend tasks related to Java, Spring Boot microservices, APIs, and blockchain technologies.
Responsibilities:

• Provide advanced (Tier 3) technical support, ensuring timely issue resolution or escalation.
• Collaborate closely with Tier 1 and Tier 2 support teams for efficient issue management.
• Work alongside backend developers to troubleshoot code-level issues, occasionally assisting in development tasks.
• Design and implement automation tools to streamline daily operations and minimize manual intervention.
• Create and maintain clear, accurate technical documentation and knowledge base content.
• Act as a liaison during critical incidents, working closely with development teams to diagnose and resolve issues promptly, ensuring 24x7 stability of our trading platform.
• Continuously explore new technologies and best practices to enhance support efficiency.
  

Binance is a leading global blockchain ecosystem behind the world s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
As a Tier 3 Technical Support Engineer, you will resolve complex technical issues and closely collaborate with backend development teams. Your main focus will be expert-level troubleshooting, with additional opportunities to engage in backend tasks related to Java, Spring Boot microservices, APIs, and blockchain technologies.
Responsibilities:

• Provide advanced (Tier 3) technical support, ensuring timely issue resolution or escalation.
• Collaborate closely with Tier 1 and Tier 2 support teams for efficient issue management.
• Work alongside backend developers to troubleshoot code-level issues, occasionally assisting in development tasks.
• Design and implement automation tools to streamline daily operations and minimize manual intervention.
• Create and maintain clear, accurate technical documentation and knowledge base content.
• Act as a liaison during critical incidents, working closely with development teams to diagnose and resolve issues promptly, ensuring 24x7 stability of our trading platform.
• Continuously explore new technologies and best practices to enhance support efficiency.
  

• Bachelor s degree in Computer Science or a related discipline.
• 3+ years of experience in technical support, software development, SRE roles or relevant fields.
• Strong analytical and debugging capabilities, with exceptional real-time troubleshooting and diagnostic skills in large-scale trading systems and complex distributed systems.
• Familiarity with HTTP, TCP/IP, and web technologies.
• Proficient with Linux systems, Kubernetes environments, and CI/CD pipelines.
• Skilled in at least one programming language: Java, Python, or Rust.
• Experience with MySQL database operations and query optimization; experience with MongoDB or other NoSQL databases is a plus.
• Excellent interpersonal and communication skills, capable of directly engaging with customers and internal stakeholders.
• Fluent in English.
  

• Experience in Java and Spring Boot development.
• Experience working within microservices architectures and troubleshooting RESTful API integrations.
• Deep understanding of blockchain protocols is highly preferred.
• Passionate about and keenly interested in emerging technologies such as DeFi, Web3, and AI.
  

• Our team consists of business specialists, infrastructure experts, system engineers, middleware engineers, and algorithm engineers, providing a unique opportunity to quickly grow into a full-stack engineering expert.
  

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at

Zahrawi Group is a leading company in the GCC Healthcare Industry with its presence in UAE, KSA, Qatar, Bahrain, & Oman markets. The company supplies and distributes high-quality products and services to Hospitals, Clinics, Laboratories, & Analytical Industries.

The incumbent is responsible for all Zahrawi’s PC desktop, laptop configuration and application support including Windows Operating Systems, software and other applications.

Provide technical support and assistance to all employees including maintenance and upgrading of resources.

ACCOUNTABILITIES:

• Adhere to all Zahrawi Policies & Procedures as applicable.

IT Infrastructure:

• Maintain the LAN infrastructure for Zahrawi Offices and warehouse within Gulf.
• Check the LAN, WAN connectivity of the servers on a regular basis.
• Perform routine network startup and shutdown procedures and maintain control records.
• Handle the telephone system of office and warehouse, as well as the remote office telephone system within Gulf.
• Maintain CCTV infrastructure and ensure recording and backup.

Help Desk Support:

• Support Zahrawi employees with requests submitted through Helpdesk Management.
• Provide internal and external support of all IT Equipment for each employee of Zahrawi.
• Handle access card account creation and issuance of access cards as per request for HR.
• Install and Configure Windows Operating System, Office Applications, PC Installations, Mail Configuration for Outlook.
• Coordinate and communicate with affected parties in case of any hardware or software failures reported to the Helpdesk Management.

Backup & Security:

• Daily check for viruses and update the antivirus database.
• Monitor and remove any virus, spyware, and other non-authorized software.
• Apply appropriate security policies.
• Perform regular security monitoring to identify any possible intrusions.
• Perform regular file archival and purge as necessary.
• Maintain proper permission for shared resources in Cloud and Local Servers.
• Perform daily backup operations, ensure all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.

Troubleshooting:

• Troubleshoot and resolve hardware, connection, printer and software issues reported to the Service Desk.
• Troubleshoot and resolve all problems encountered with hardware and software.
• Escalate requests to the appropriate party, as needed.
• Replace or repair defective parts and equipment.
• Coordinate and follow-up with service centers for repairs of laptops and printers.
• Visit remote offices and warehouse within Gulf regions for problem solving and regularly visit for check-up and maintenance.
• Receive calls on daily basis to attend for troubleshooting because of system hang-up and attend for rectifying and solving the problems.
• Repair and recover hardware or software failures while coordinating and communicating with impacted constituencies.

Maintenance & Upgrading:

• Maintenance of inventory items for IT assets and equipment’s in use.
• Analyze equipment performance records in order to determine the need for repair or replacement.
• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.
• Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.
• Upgrade existing internet connections as and when needed.
• Ensure all IT operations meet the Industry standards and suggest IT solutions to business problems.

IT Procurement:

• Handle IT purchases and IT petty cash.

• Education: Bachelor’s Degree in Information Technology, Computer Science or related field.
• Candidate should be willing to move to Company Visa.
• Candidate should be based in the UAE.
• Experience: 2+ years of experience.
• Job Specific Skills:
  • Excellent MS Office Skills (Excel Formulas, Pivot).
  • Hardware & Software user support.

Copyright Al-Zahrawi Medical Supplies Est 2019 All rights reserved.