29 Technical Operations jobs in Abu Dhabi

We are seeking a highly organized and technically skilled individual to oversee the operations of our tech lab and Mixed Reality Capture (MRC) studio. The role involves coordinating sessions, maintaining advanced equipment, and supporting content and immersive technology development in a dynamic environment.

We are currently seeking a dedicated and skilled individual to join our internal team as a Technical Support Specialist. This role will involve providing comprehensive technical support to our internal team members across various business entities. They will be responsible for troubleshooting IT-related hardware and software issues, assisting with internet connections, and GPS systems, and implementing software solutions.

• Provide technical support for IT-related hardware, including troubleshooting and maintenance.
• Assist in setting up and troubleshooting internet connections and assistance with GPS systems .
• Implement software solutions and provide support for software-related tasks, including configuration and updates.customer for this feature.

• A valid driving license is a must.
• Passionate, committed, and confident individual.
• Currently available inQatar
• Ability to work independently and as part of a team.
  

• Bachelor's degree in Computer Science, Information Technology, or related field preferred.
• Strong understanding of IT hardware, software, and networking principles.
• Excellent communication and interpersonal skills.

Bachelor of Science(Computers), Any Graduation

Nationality

Any Arab National

Any

Competitive salary, Performance bonuses, Health insurance, Dental insurance, Vision insurance, Paid time off (PTO), Flexible work arrangements, Professional development opportunities

Vacancy

Job Description

• Diagnose and resolve technical issues related to hardware, software, and network systems.
• Provide step-by-step guidance to customers via phone, email, chat, or in-person.
• Install, configure, and update software and operating systems.
• Assist with account setup, password resets, and access management.
• Deliver exceptional customer service while maintaining professionalism and patience.
• Document support requests, solutions, and troubleshooting steps in a ticketing system.
• Escalate complex issues to higher-level support teams when necessary.
• Follow up with customers to ensure resolution and satisfaction.
• Perform routine system checks and maintenance tasks.
• Create and update technical documentation, FAQs, and knowledge base articles.
• Assist in testing and deploying new software/hardware solutions.
• Work closely with IT teams to improve support processes.
• Train end-users on new technologies and best practices.
• Participate in team meetings and contribute to continuous improvement initiatives.

Desired Candidate Profile

• Associate/Bachelor’s degree in IT, Computer Science, or related field preferred.
• Proficiency in Windows, macOS, and/or Linux OS.
• Basic understanding of networking (TCP/IP, DNS, VPN).
• Familiarity with helpdesk software (Zendesk, Freshdesk, Jira, etc.).
• Experience troubleshooting hardware (laptops, printers, peripherals).
• Strong problem-solving and analytical abilities.
• Excellent verbal and written communication.
• Patience and empathy when dealing with frustrated users.
• Knowledge of scripting (PowerShell, Bash) or remote desktop tools.
• Experience with cloud services (Microsoft 365, Google Workspace, AWS).

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Job Title: Technical Support Specialist

We are seeking a skilled administrator to provide technical support for our SmartPlant 3D software operations.

• Administration of SmartPlant 3D Software : Installation, database creation, project management environment setup, user creation, access control, specification and library creation, review generation, drawing and reports templates creation, GAD extraction setup, integration with other SmartPlant Enterprise tools.
• Project Administration Assistance : Collaborate with lead engineers on overall project administration tasks on SP3D.
• User Management : Create and manage user accounts, ensuring secure access control.
• Site and Project Hierarchy Management : Manage sites, zones, plants, areas, and unit hierarchies within the 3D software.
• Drawing Setup and GAD Experience : Set up drawings for GADs and isometric views.
• Troubleshooting and Problem Resolution : Resolve technical issues and provide timely support to users.

• Technical Skills : Proficiency in SmartPlant 3D software, installation, and configuration.
• Experience : Proven experience in administering and supporting complex software systems.
• Communication : Excellent communication and interpersonal skills.

A dynamic work environment with opportunities for growth and professional development.

Job Title: Technical Support Specialist

We are seeking a highly skilled and knowledgeable Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our customers.

Key Responsibilities:

- Provide technical support and troubleshooting for computer software and systems, internet access, hardware, and peripheral equipment.

- Develop and maintain positive working relationships with colleagues and customers.

Requirements:

- High school diploma or equivalent.

- At least 1 year of related work experience.

Preferred Qualifications:

- Relevant certifications or licenses.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

We are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch support to our customers.

You will work closely with our customers to understand their technical issues and provide solutions that meet their needs. Your excellent communication skills, empathy, and ability to handle complex technical problems will make you an ideal candidate for this role.

In addition to your technical expertise, you will also have the opportunity to develop your problem-solving skills, learn new technologies, and collaborate with cross-functional teams.

• Provide technical support to customers via phone, email, or remote desktop sessions
• Analyze customer issues and provide effective solutions
• Develop and maintain technical documentation and knowledge base articles
• Collaborate with internal teams to resolve complex technical issues

• Bachelor's degree in Computer Science, Information Technology, or related field
• 1-3 years of experience in technical support or a related field
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment and adapt to changing priorities

• A dynamic and supportive work environment
• Ongoing training and development opportunities
• A competitive salary and benefits package
• The chance to work with a leading technology company and contribute to its growth and success

Specialist - Technical Support Section

Date: Jan 11, 2025

Company: Abu Dhabi Accountability Authority

Job Objective

Provide technical support to all IT related end user software and hardware within Abu Dhabi Accountability Authority (ADAA) including but not limited to the help desk and system configuration, process alignment and implementation and practices to sustain system availability, efficiency, and performance of information systems.

Key Responsibilities/Duties

1. Strategy and Planning
2. Assist in the development, implementation, and update of the section related policy, procedures manual, delegation of authority, systems user manuals, and standard forms, and ensure alignment with ADAA’s overall policies and procedures.
3. Assist in the development, implementation, and update of the section’s strategic, budget and procurement, and operational plans, ensuring alignment with the department and sector’s strategy and objectives, and ADAA’s mission and vision.
4. Ensure to meet individual Key Performance Indicators (KPIs) to improve efficiency and effectiveness.
5. Operations
6. Provide technical support for technical challenges associated with software, applications and systems and provide recommendations and solutions to resolve the issues.
7. Carry out preventive maintenance of end users technical devices and equipment regularly and upon request to ensure its operability to support IT requirements.
8. Monitor and replace technical assets as and when required in accordance with ADAA’s applicable policies.
9. Install operating systems, software and applications on devices and equipment and update them to ensure their sustainability.
10. Analyze requests/reports received at the technical support platform, monitor the common requests/reports, prepare documentation, and recommend solutions to resolve the issues.
11. Update and amend the module functionality to ensure that the ADAA applications systems are able to meet user information requirements on an ongoing basis and that modules continue to reflect business processes.
12. Carry out testing of the technical configurations with a range of functionality, which meets users’ information requirements.
13. Conduct pilot testing of the technical module configurations end user systems and devices to ensure that they provide the degree of functionality and reliability required by functional users.
14. Maintain personal knowledge of technical developments configurations and setups from various systems to ensure that ADAA maintains capability to maintain systems and capitalize upon the opportunities presented by increased systems capability.
15. Provide effective first line interface with users seeking IT support through receiving calls, emails and service desk tickets, record and track requests, incidents and complaints and ensure to keep callers end users updated on request status and progress.
16. Identify internal end-user and external stakeholders’ requirements on technical support and information respectively and ensure to study their expectations and follow the designed framework for meeting these requirements.
17. Conduct analysis of incident records and classify incidents, match against known errors and problems and assess related configuration details to provide ongoing support.
18. Maintain logs for rapid and effective response/resolution for major or high and advise users of actions to be taken.
19. Assist users on systems, products and services which are available to end users and provide information on updates, known errors, changes in availability, new facilities etc. to assist users in making more effective use of desk-top systems, products, and services e.g., self-help portals.
20. Assist in coordinating external technical support where problems cannot be resolved in house, based on instructions from IT Director.
21. Prepare instruction manuals and guides for easy reference by personnel and to ensure clarity on every step of the IT Help Desk process.
22. Monitor documentation of the supported systems and software in an appropriate form and provide feedback on outdated documentation.
23. Track and monitor IT Asset (hardware & software) to maintain inventory.
24. Talent Management and Development
25. Ensure completion of required trainings and certification programs in order to keep current with job requirements and ensure continuous performance improvements.
26. Obtain timely performance review assessments for midyear and annual performance review and ensure to meet the set KPIs.
27. Keep current with updated information relevant to the role to ensure standard performance level is achieved.
28. Contribute to knowledge dissemination/sharing to build internal capabilities of the team and maximize their effective performance.
29. Contribute to the development of UAE National employees in line with the objectives of the Authority and its Emiratization strategy.
30. Corporate
31. Ensure adherence and compliance with all ADAA corporate policies, procedures and guidelines (HR, IT, Procurement, Finance, Health and Safety, etc.).
32. Prepare section’s related correspondence such as e-mails, memos, and letters to ensure professionalism, completeness and accuracy of information.
33. Retain, document, preserve, and archive section’s related physical and electronic records in accordance with relevant policies and procedures.
34. Respond to any section related queries and provide required support to relevant ADAA’s organizational units and employees as and when required.
35. Utilize relevant technologies used within ADAA in order to optimize work efficiency.
36. Demonstrate compliance with ADAA’s values, Code of Business Conduct and ethics at all times to support the establishment of a value driven culture within the Authority.
37. Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
38. Contribute to the preparation and submission of timely and accurate statements and reports to meet department requirements, and quality standards.
39. Co-operate in the implementation of the relevant health and safety legislation, policies and procedures, in the performance of duties.
40. General
41. The level of performance should reflect the academic qualification, type of courses in the field of specialization, employee job level, and the level of productivity.
42. The academic and professional certificates required and approved by ADAA should be acquired within the period specified and based on the employee’s Individual Development Plan.
43. Perform the task and responsibilities independently unless an approval or directive was obtained to delegate the task to other employees in case of incapability to perform the tasks and responsibilities.
44. Ensure teamwork, collaboration, and dedication in performing duties.

Requirements

• Bachelor’s degree in relevant field
• 3 - 5 Years of relevant experience in Technical Support or equivalent work experience.

Specialist - Technical Support Section

Date: Jan 11, 2025

Company: Abu Dhabi Accountability Authority

Job Objective

Provide technical support to all IT related end user software and hardware within Abu Dhabi Accountability Authority (ADAA) including but not limited to the help desk and system configuration, process alignment and implementation and practices to sustain system availability, efficiency, and performance of information systems.

Key Responsibilities/Duties

• Strategy and Planning
• Assist in the development, implementation, and update of the section related policy, procedures manual, delegation of authority, systems user manuals, and standard forms, and ensure alignment with ADAA’s overall policies and procedures.
• Assist in the development, implementation, and update of the section’s strategic, budget and procurement, and operational plans, ensuring alignment with the department and sector’s strategy and objectives, and ADAA’s mission and vision.
• Ensure to meet individual Key Performance Indicators (KPIs) to improve efficiency and effectiveness.
• Operations
• Provide technical support for technical challenges associated with software, applications and systems and provide recommendations and solutions to resolve the issues.
• Carry out preventive maintenance of end users technical devices and equipment regularly and upon request to ensure its operability to support IT requirements.
• Monitor and replace technical assets as and when required in accordance with ADAA’s applicable policies.
• Install operating systems, software and applications on devices and equipment and update them to ensure their sustainability.
• Analyze requests/reports received at the technical support platform, monitor the common requests/reports, prepare documentation, and recommend solutions to resolve the issues.
• Update and amend the module functionality to ensure that the ADAA applications systems are able to meet user information requirements on an ongoing basis and that modules continue to reflect business processes.
• Carry out testing of the technical configurations with a range of functionality, which meets users’ information requirements.
• Conduct pilot testing of the technical module configurations end user systems and devices to ensure that they provide the degree of functionality and reliability required by functional users.
• Maintain personal knowledge of technical developments configurations and setups from various systems to ensure that ADAA maintains capability to maintain systems and capitalize upon the opportunities presented by increased systems capability.
• Provide effective first line interface with users seeking IT support through receiving calls, emails and service desk tickets, record and track requests, incidents and complaints and ensure to keep callers end users updated on request status and progress.
• Identify internal end-user and external stakeholders’ requirements on technical support and information respectively and ensure to study their expectations and follow the designed framework for meeting these requirements.
• Conduct analysis of incident records and classify incidents, match against known errors and problems and assess related configuration details to provide ongoing support.
• Maintain logs for rapid and effective response/resolution for major or high and advise users of actions to be taken.
• Assist users on systems, products and services which are available to end users and provide information on updates, known errors, changes in availability, new facilities etc. to assist users in making more effective use of desk-top systems, products, and services e.g., self-help portals.
• Assist in coordinating external technical support where problems cannot be resolved in house, based on instructions from IT Director.
• Prepare instruction manuals and guides for easy reference by personnel and to ensure clarity on every step of the IT Help Desk process.
• Monitor documentation of the supported systems and software in an appropriate form and provide feedback on outdated documentation.
• Track and monitor IT Asset (hardware & software) to maintain inventory.
• Talent Management and Development
• Ensure completion of required trainings and certification programs in order to keep current with job requirements and ensure continuous performance improvements.
• Obtain timely performance review assessments for midyear and annual performance review and ensure to meet the set KPIs.
• Keep current with updated information relevant to the role to ensure standard performance level is achieved.
• Contribute to knowledge dissemination/sharing to build internal capabilities of the team and maximize their effective performance.
• Contribute to the development of UAE National employees in line with the objectives of the Authority and its Emiratization strategy.
• Corporate
• Ensure adherence and compliance with all ADAA corporate policies, procedures and guidelines (HR, IT, Procurement, Finance, Health and Safety, etc.).
• Prepare section’s related correspondence such as e-mails, memos, and letters to ensure professionalism, completeness and accuracy of information.
• Retain, document, preserve, and archive section’s related physical and electronic records in accordance with relevant policies and procedures.
• Respond to any section related queries and provide required support to relevant ADAA’s organizational units and employees as and when required.
• Utilize relevant technologies used within ADAA in order to optimize work efficiency.
• Demonstrate compliance with ADAA’s values, Code of Business Conduct and ethics at all times to support the establishment of a value driven culture within the Authority.
• Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
• Contribute to the preparation and submission of timely and accurate statements and reports to meet department requirements, and quality standards.
• Co-operate in the implementation of the relevant health and safety legislation, policies and procedures, in the performance of duties.
• General
• The level of performance should reflect the academic qualification, type of courses in the field of specialization, employee job level, and the level of productivity.
• The academic and professional certificates required and approved by ADAA should be acquired within the period specified and based on the employee’s Individual Development Plan.
• Perform the task and responsibilities independently unless an approval or directive was obtained to delegate the task to other employees in case of incapability to perform the tasks and responsibilities.
• Ensure teamwork, collaboration, and dedication in performing duties.

Requirements

• Bachelor’s degree in relevant field
• 3 - 5 Years of relevant experience in Technical Support or equivalent work experience.

• Lead and support a team of Senior Technical Support Analysts and Field Technicians to deliver high levels of service excellence.
• Supervise and coordinate activities of Field Technicians, ensuring timely responses to on-site support needs and efficient issue resolution.
• Provide hands-on technical support for all Blackline Products and Services, assisting in troubleshooting and problem resolution.
• Act as a point of escalation for complex technical issues, collaborating with internal teams for prompt resolutions.
• Offer coaching, mentoring, and guidance to team members to foster growth and development.
• Review service level targets for case management to ensure customer satisfaction and proper escalation.
• Provide clear guidance to internal and external customers on technical support and Field Support procedures and best practices.
• Monitor team schedules to meet customer service demands, recommend adjustments, and plan proactively for growth.
• Utilize KPIs to assess performance, identify improvement areas, and develop action plans to enhance team efficiency and service levels.
• Respond to escalated customer requests and collaborate with internal teams to resolve issues efficiently.
• Communicate customer feedback to internal stakeholders and recommend product or process improvements.
• Maintain up-to-date department procedures, ensuring accurate and regularly reviewed documentation.
• Keep team members informed about new products and updates to ensure accurate customer support.
• Support the development of analytics reports to track performance and identify trends.
• Collaborate with the Customer Care management team to ensure department alignment and success.

• Technical Diploma or relevant certification preferred; equivalent work experience considered.
• 1-3 years of experience in Technical Support; leadership or mentoring experience is an asset.
• Experience supervising field technicians or coordinating on-site support is preferred.
• Strong technical troubleshooting skills for hardware and software issues.
• Familiarity with call center systems and ticket management is an asset.
• Effective problem-solving skills and technical aptitude.
• Experience managing shift schedules.
• Process-oriented with flexibility and adaptability.
• Familiarity with technical knowledge base systems.
• Ability to analyze data and implement improvement initiatives.
• Strong written and verbal communication skills.
• Interpersonal skills and relationship-building abilities.
• Ability to adapt and achieve results in a dynamic environment.
• Basic understanding of project management principles.
• Experience with process development and continuous improvement is beneficial.

Blackline Safety is a world leader in developing and manufacturing wirelessly connected safety products. Our products are designed to save lives by monitoring personnel working alone in various environments. All aspects of our operations are performed in-house at our Calgary headquarters. We are committed to diversity and are an equal opportunity employer. We encourage all qualified individuals to apply.

Blackline Safety does not request payment or personal financial information during recruitment. Beware of suspicious communications or offers.