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Technical Sales Specialist

Hybrid

About you

You are a technical specialist with experience in the industry and have a sound and broad expertise in the application of refractory products, preferably in cement, glass, nonferrous or petrochemical industry. Your excellent cooperation and communication skills make it easy to act as an interface between RHI Magnesita and its customers. As a Technical Expert at RHI Magnesita you will work hand in hand with the departments Sales, Engineering and R&D as well as our production plants and pursue the common goal of ensuring customer satisfaction and long-term customer loyalty

In addition, you have:

At least 10 years of professional experience in technical Marketing of refractories and/ or in the application of refractories in the industrial environment.

• Experience in quality management systems would be a plus.
• Bachelor’s or Master’s degree (e.g., chemical engineering, mechanical engineering, ceramic engineering, materials engineering or metallurgical engineering).
• Good MS office skills.
• Should be proficient in English. Knowledge of French would be considered a differential.
• Distinctive problem-solving competence, strong customer orientation.
• Willingness to travel extensively, 40% of worktime would be used for visiting customers.

About the job

The main purpose of this job is to spearhead technical marketing of RHI Magnesita products in the respective region by defining aggregate wise product strategies and implement target actions within agreed time frame to improve product performance and maximize profitability.

Your tasks will include:

• Resolve customer complaints and coordinate product failure analysis, trouble shooting and implementing solutions within target time frame to achieve customer satisfaction.
• Verify the effectiveness of the corrective and/or preventive actions implemented for their effectiveness
• Present & Review Products, Services, Solutions (value creation projects) at Key customers to gain edge over competition
• Create technical offers & proposals
• Provide technical expertise and detailed application knowledge of customer processes and refractory products to support the sales activities.

What we bring to the table

We are the acknowledged industry leader in innovative technology. Our company is defined by people. That’s why we attach so much importance to our employees. We have a collaborative culture that cherishes ideas and determination to add value for our customers. Our leadership style encourages openness, fresh thinking and initiative. We are pragmatic, positive and optimistic.

Challenging and diverse tasks within a multicultural and passionate working environment

• A responsible position within the Industrial Marketing & Technology Solutions team
• You can expect an attractive annual salary
• Health Insurance
• A pleasant working atmosphere and a dynamic, motivated and competent team
• We value a respectful and appreciative environment and cooperation with open decision-making processes

Do you recognize yourself in this role?

We are looking forward to your online application! Please upload your resume and cover letter via our career page. Applications via e-mail will not be taken into consideration.

About RHI Magnesita

RHI Magnesita is the result of the combination of RHI and Magnesita to form the global leading supplier of high-grade refractory products, systems and services. With more than 14,000 employees across more than 40 countries and € 3.1 billion in revenues we are the driving force of the refractory industry. But to deliver results for customers, that technology has to be put to work effectively. By people. That’s why we attach so much importance to our employees. Do you want to know more? Check out

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Overview

Build a Career that Makes a Difference

Welcome to our Careers section! We hire talented, dedicated, and driven individuals—the best and the brightest from all over the world. Join us as we develop and deliver solutions for some of the world’s toughest challenges. Search below to find the right opportunity for you.

Position

Product Technical Specialist – Middle East

Location: Dubai | Team: Product Management | Job Type: Full-Time

Join a global healthtech leader transforming care delivery through smart, safe, and scalable digital solutions.

About the Role

As a Product Technical Specialist at InterSystems, you’ll be at the forefront of enabling successful healthcare system implementations across the Middle East. You’ll collaborate with regional and global teams to design, build, and support innovative solutions that meet regulatory requirements and real-world clinical needs.

You’ll work across the product lifecycle—from early discovery and integration design, to go-live support and long-term optimization—while maintaining a strong technical foundation and customer-centric mindset.

This is a dynamic, hands-on role that blends software development, problem-solving, and solution delivery in one of the most impactful sectors in the world: healthcare.

What You’ll Do

• Product Discovery & Design
  • Collaborate with project, product, and pre-sales teams to analyze customer requirements and design tailored solutions.
  • Participate in customer and third-party workshops to scope integrations, reports, migrations, and other technical components.
  • Estimate development and configuration effort across all phases of the project.
• Implementation & Delivery
  • Develop and test integrations, data migration scripts, reports, and configuration tools using modern technologies.
  • Work in sprints alongside the configuration team to deliver contracted functionality.
  • Conduct debugging and root-cause analysis for complex issues during and after release.
  • Work in agile delivery cycles in collaboration with configuration, QA, and service teams to ensure rapid and reliable delivery.
• Go-Live & Support
  • Support cutover planning and on-site go-live activities.
  • Assist with handovers to the Support team and provide third-line support when needed.
  • Evaluate and estimate changes introduced via Change Control or product evolution.
  • Act as a trusted technical advisor across implementation, support, and product teams.
  • Mentor team members and contribute to continuous improvement of delivery workflows.
  • Represent InterSystems with professionalism at customer sites and implementation partner locations across the region.

What You Bring

• Proficiency in software development, scripting, or technical solution design.
• Strong analytical and problem-solving abilities; can breakdown complex challenges.
• Excellent communication and facilitation skills for diverse audiences.
• Comfortable designing and documenting technical solutions.
• Experience working directly with customers or external stakeholders.

Nice to Have

• Experience with InterSystems technology or health care systems.
• Knowledge of Health Information Exchange (HIE) standards such as HL7 or FHIR.
• Ability to work independently in ambiguous situations and take full ownership.
• Multilingual (English + Arabic or French highly desirable).
• Familiarity with GCC healthcare regulations and environments.

Who You Are

• Strategic thinker with a passion for solving meaningful problems.
• Adaptable and calm under pressure; thrives in regulated environments where safety, precision, and compliance matter.
• Detail-oriented without losing sight of the big picture.
• Collaborative by nature, with a bias for action and learning.

Qualifications

• University degree in Computer Science, Engineering, or equivalent professional experience.
• Willingness and ability to travel to customer sites (e.g., hospitals and labs) across the region.

Why Join Us?

At InterSystems, your work has purpose. We develop mission-critical systems that touch millions of lives every day—and we do it in a culture that values ownership, curiosity, and continuous improvement.

• A flat and fast-paced environment where your ideas matter.
• Global exposure and opportunities to grow.
• A chance to work on tech that drives real-world healthcare transformation.

About InterSystems

InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com .

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At InterSystems, we take your privacy seriously. Our Data Protection Information Notice outlines how we collect, use, and protect your information throughout the application process. This includes:

• The types of personal data you provide,
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Please provide your preferred first name or nickname (if different from first name provided above).

Fraudulent Activity Alert: Recently, InterSystems has been made aware that unidentified third parties may be fraudulently claiming to be InterSystems recruiters. Be advised that InterSystems Corporation and its subsidiaries do not conduct interviews over text. All InterSystems recruiters have email addresses on the “intersystems.com” domain (ex: ). InterSystems Corporation will not ask for your banking information as part of the recruitment process.

InterSystems policy is to provide equal employment opportunity to all people without regard to race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation, or gender identity or expression, or any other legally protected category. For more information about applicant rights under United States law, please review our EEO information. Individuals who require accommodation in the job application process for a posted position may call .

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**About Abbott**
Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.
**Working at Abbott**
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:
+ Career development with an international company where you can grow the career you dream of .
+ A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
+ A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
**Technical Application Specialist (UAE Nationals)**
This position works out of our UAE location in the Abbott Core Labs division, this is a fixed term contract role for 1 year, on a renewable basis
**About Diagnostics Division**
We're empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott's diagnostics instruments, providing lab results for millions of people.
The Application Specialist (Emirati Talent Program) will join Abbott's Core Diagnostics Division as part of a structured technical development program designed to prepare fresh Emirati graduates for future roles in medical diagnostics. The program provides hands-on experience in laboratory automation, immunoassay, chemistry, and hematology systems, as well as pre-analytical and post-analytical workflows.
The goal is to build technical expertise and customer-centric skills while supporting the delivery of diagnostic excellence across healthcare institutions in the UAE.
The candidate may also participate in remote technical support activities through Abbott's Remote Support Center, handling call registration, troubleshooting, and coordination to ensure timely customer response.
**What You'll Do-**
+ **Training & Development**
+ Participate in comprehensive onboarding and technical training programs led by Abbott specialists and field mentors.
+ Gain knowledge of Abbott's Core Lab systems including Alinity i (Immunoassay), Alinity c (Chemistry), Alinity h (Hematology), and automation / track systems.
+ Understand laboratory workflows across pre-analytical, analytical, and post-analytical phases.
+ Support instrument validation, correlation, and verification processes under supervision.
+ Assist in reagent and consumable management and instrument QC checks.
+ **Customer Support & Operations**
+ Support senior application specialists during instrument installations, customer training, and assay implementations.
+ Participate in on-site troubleshooting, documentation, and basic technical follow-up with customers.
+ Observe and contribute to customer satisfaction tracking (NPS) and feedback actions.
+ Prepare and maintain training and performance reports in compliance with Abbott quality procedures.
+ **Remote Support & Call Center Responsibilities**
+ Participate partially, fully, or on a rotational basis in Abbott's Remote Support Center to handle technical and customer support calls.
+ Perform call registration and documentation accurately within the service management system.
+ Conduct remote troubleshooting to resolve issues efficiently and minimize instrument downtime.
+ Ensure quick response times, professional communication, and effective coordination with field service engineers and application teams.
+ Support the dispatching of service calls and follow up to ensure timely closure and customer satisfaction.
+ Contribute to continuous improvement initiatives aimed at enhancing service responsiveness and customer experience.
+ **Quality & Compliance**
+ Comply with Abbott's safety and quality management systems.
+ Participate in internal audits, CAPA actions, and product complaint follow-up under supervision.
+ Ensure adherence to Good Laboratory Practices (GLP) and ISO 15189 principles.
+ **Collaboration**
+ Work collaboratively with Abbott's Service, Sales, and Quality Assurance teams.
+ Provide support for demonstrations, evaluations, and scientific meetings when required.
+ Demonstrate professional behavior aligned with Abbott's values and Emirati workforce development vision.
**Preferred Qualifications-**
**Education**
+ Bachelor's degree in one of the following fields: - Medical Laboratory Science / Clinical Laboratory Science - Biomedical Engineering - Biotechnology / Life Sciences - Medical Technology
+ Recent graduates or candidates with up to 2 years of experience in hospital or reference laboratories are encouraged to apply.
**Background**
+ Proven track record in a similar position supported by management and customer references
+ Fundamental understanding of laboratory testing principles and workflows (sample reception, centrifugation, analysis, validation, and reporting).
+ Familiarity with automated analyzers and LIS (Laboratory Information Systems) is an advantage.
+ Excellent communication, teamwork, and presentation skills.
+ Curious, self-driven, and eager to learn within a fast-paced healthcare environment.
+ Proficiency in Microsoft Office tools (Word, Excel, PowerPoint).
+ Ability to travel within the UAE for customer site support or training.
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at on Facebook at and on Twitter @AbbottNews and @AbbottGlobal.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email

About the Role:

We are seeking a dynamic and driven Technical Sales Specialist / BDM to lead business growth initiatives, drive client engagement, and expand our footprint in target markets. The ideal candidate combines strong technical knowledge with proven sales acumen to identify opportunities, consult with clients, and close strategic deals.

Key Responsibilities:

• Identify and develop new business opportunities within target industries and accounts
• Build and maintain strong relationships with key decision-makers and stakeholders
• Understand client requirements and propose tailored technical solutions
• Collaborate with internal technical and delivery teams to ensure successful project execution
• Develop proposals, quotations, and presentations for clients and prospects
• Achieve sales targets, revenue goals, and profitability objectives
• Conduct market research to identify trends, competitors, and emerging technologies
• Represent the company at industry events, conferences, and client meetings
• Maintain accurate records of leads, opportunities, and forecasts in CRM

Required Skills & Experience:

• Bachelor’s degree in Engineering, IT, Business, or related field
• 5–8 years of experience in Technical Sales, Business Development, or Pre‑Sales roles
• Proven track record of meeting or exceeding sales targets in a B2B / enterprise environment
• Strong understanding of technology solutions such as Cloud, Infrastructure, or Software Services
• Excellent communication, negotiation, and presentation skills
• Ability to understand technical concepts and translate them into business value
• Self‑motivated, target‑oriented, and able to work independently

Preferred Skills:

• Experience selling IT Services, Managed Services, or SaaS solutions
• Familiarity with CRM tools such as Salesforce or HubSpot

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About Ruya

Ruya AI is a Dubai based venture backed startup building frontier AI models and applications for governments and large enterprises.

Role Overview

The Senior Technical Public Tendering Specialist plays a dual role: combining technical understanding of artificial intelligence models and applications, with business acumen in public tendering and proposal management. This position is responsible for developing compliant, competitive, and technically robust proposals for AI projects across public sectors in target regions.

The senior specialist bridges technical and business teams, ensuring that proposals not only meet client requirements but also demonstrate innovation, scalability, and compliance with emerging AI standards and closely align with our technology stack.

Key Responsibilities Tendering & Business Strategy

• Monitor, track, and evaluate AI-related tender opportunities across government, local and international markets.
• Analyze tender requirements (RFPs, RFQs, ITTs) to ensure compliance with technical, legal, ethical and commercial conditions.
• Coordinate cross-functional inputs with engineering, data science, product, finance and legal to build complete submissions.
• Manage timelines and submission logistics, ensuring all proposals are delivered on time and meet formatting and procedural rules.
• Manage full lifecycle of tender responses, including timelines and submission logistics, ensuring all proposals are delivered on time and meet formatting and procedural rules.
• Structure financial models and pricing for AI projects, balancing competitiveness and profitability.
• Coordinate negotiations and clarifications with tendering authorities.

Technical Input & Proposal Development

• Translate AI/ML concepts (NLP, computer vision, generative AI, predictive analytics, etc.) into clear, compelling proposal content.
• Work with AI engineers, data scientists, and solution architects to prepare technical documents, architectures, and implementation plans.
• Ensure compliance with AI-specific requirements (e.g., GDPR, data residency, model explainability, security, ethical AI guidelines, and forthcoming EU AI Act regulations).
• Develop reusable technical libraries including case studies, algorithms used, deployment architectures, and success metrics.
• Contribute to system design, proof-of-concept strategies, and technical appendices for tenders.
• Support evaluation of feasibility, risks, and resource requirements for AI tender submissions.

Knowledge Management & Continuous Improvement

• Maintain an up-to-date repository of AI proposal content, certifications, compliance statements, and technical references.
• Track tender results, perform win/loss analysis, and provide insights to improve technical and commercial competitiveness.
• Stay current with AI procurement trends, technical standards (ISO/IEC AI standards), and regulatory frameworks.
• Benchmark competitor solutions and identify differentiators for proposals.

Qualifications & Skills

• Bachelor’s or Master’s degree in Computer Science, Data Science, Engineering, or Business with strong technical exposure to AI.
• 4–7 years of experience in tendering, bid management, or proposal development in AI, IT, or emerging technologies.
• Solid understanding of AI/ML technologies, architectures, and deployment models (cloud, on-premise, hybrid).
• Familiarity with ethical AI principles, data governance, and security standards.
• Strong technical writing and editing skills; able to simplify complex AI concepts for non-technical evaluators.
• Proven project management skills with ability to coordinate across technical and business teams.
• Proficiency in MS Office Suite, project collaboration tools, and proposal automation platforms.

Preferred Attributes

• Hands-on exposure to AI/ML projects (e.g., developing proof-of-concepts, AI model integration).
• Experience preparing technical and financial documentation for government AI tenders.
• Knowledge of international procurement standards (World Bank, EU, UN, GCC, etc.).
• APMP, PMP, or relevant certifications are a plus.

Additional Details:

• This is a full-time work from office role. Open to candidates already based in the United Arab Emirates and able to commute to office daily. Relocation not covered. Ruya will sponsor the employee for residency.
• Salary range:
  • 20,000 AED to 35,000 AED per month.
  • Equity package grant in the amount of AED 240K - 420K vested annually over 4 years of employment.
  • Benefits include top tier CIGNA family medical insurance.

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LocationDubai, United Arab EmiratesJobs at Ruya AI# Senior Technical Public Tendering Specialist at Ruya AILocationDubai, United Arab EmiratesSalaryد.إ2000 - د.إ35000 /monthJob TypeFull-timeDate PostedSeptember 9th, 2025Apply Now# **About Ruya**Ruya AI is a Dubai based venture backed startup building frontier AI models and applications for governments and large enterprises.# **Role Overview**The Senior Technical Public Tendering Specialist plays a dual role: combining technical understanding of artificial intelligence models and applications, with business acumen in public tendering and proposal management. This position is responsible for developing compliant, competitive, and technically robust proposals for AI projects across public sectors in target regions. The senior specialist bridges technical and business teams, ensuring that proposals not only meet client requirements but also demonstrate innovation, scalability, and compliance with emerging AI standards and closely align with our technology stack.# **Key Responsibilities**# **Tendering & Business Strategy*** Monitor, track, and evaluate AI-related tender opportunities across government, local and international markets.* Analyze tender requirements (RFPs, RFQs, ITTs) to ensure compliance with technical, legal, ethical and commercial conditions.* Coordinate cross-functional inputs with engineering, data science, product, finance and legal to build complete submissions.* Manage timelines and submission logistics, ensuring all proposals are delivered on time and meet formatting and procedural rules.* Manage full lifecycle of tender responses, including timelines and submission logistics, ensuring all proposals are delivered on time and meet formatting and procedural rules.* Structure financial models and pricing for AI projects, balancing competitiveness and profitability.* Coordinate negotiations and clarifications with tendering authorities.# **Technical Input & Proposal Development*** Translate AI/ML concepts (NLP, computer vision, generative AI, predictive analytics, etc.) into clear, compelling proposal content.* Work with AI engineers, data scientists, and solution architects to prepare technical documents, architectures, and implementation plans.* Ensure compliance with AI-specific requirements (e.g., GDPR, data residency, model explainability, security, ethical AI guidelines, and forthcoming EU AI Act regulations).* Develop reusable technical libraries including case studies, algorithms used, deployment architectures, and success metrics.* Contribute to system design, proof-of-concept strategies, and technical appendices for tenders.* Support evaluation of feasibility, risks, and resource requirements for AI tender submissions.# **Knowledge Management & Continuous Improvement*** Maintain an up-to-date repository of AI proposal content, certifications, compliance statements, and technical references.* Track tender results, perform win/loss analysis, and provide insights to improve technical and commercial competitiveness.* Stay current with AI procurement trends, technical standards (ISO/IEC AI standards), and regulatory frameworks.* Benchmark competitor solutions and identify differentiators for proposals.# **Qualifications & Skills*** Bachelor’s or Master’s degree in Computer Science, Data Science, Engineering, or Business with strong technical exposure to AI.* 4–7 years of experience in tendering, bid management, or proposal development in AI, IT, or emerging technologies.* Solid understanding of AI/ML technologies, architectures, and deployment models (cloud, on-premise, hybrid).* Familiarity with ethical AI principles, data governance, and security standards.* Strong technical writing and editing skills; able to simplify complex AI concepts for non-technical evaluators.* Proven project management skills with ability to coordinate across technical and business teams.* Proficiency in MS Office Suite, project collaboration tools, and proposal automation platforms.# **Preferred Attributes*** Hands-on exposure to AI/ML projects (e.g., developing proof-of-concepts, AI model integration).* Experience preparing technical and financial documentation for government AI tenders.* Knowledge of international procurement standards (World Bank, EU, UN, GCC, etc.).* APMP, PMP, or relevant certifications are a plus.**Additional Details:*** This is a full-time work from office role. Open to candidates already based in the United Arab Emirates and able to commute to office daily. Relocation not covered. Ruya will sponsor the employee for residency.* Salary range: + 20,000 AED to 35,000 AED per month. + Equity package grant in the amount of AED 240K - 420K vested annually over 4 years of employment. + Benefits include top tier CIGNA family medical insurance. #J-18808-Ljbffr

Talent Acquisition Specialist - Technical

Dubai, UAE

The Role

We’re building the future of money in the Middle East — and our people are at the heart of it. As our Talent Acquisition Specialist - Technical , you aren't just recruiting; it's a chance to be a founding builder of a company. You won't be filling a seat; you'll be shaping the culture, the technology, and the future of a product from the ground up. At a Series A startup, your impact is direct, visible, and immense. If you're excited to help us grow thoughtfully, build with intention, and raise the bar for what a high-performing culture looks like in the region, this role is for you.

As a Talent Acquisition Specialist at Ziina you will:

• Own the entire recruitment lifecycle for our technical teams that include engineering, product, and design teams. You'll be responsible for everything from initial sourcing and candidate engagement to offer negotiation and closing.
• Develop and execute a strategic hiring plan that aligns with our company goals. You'll proactively build talent pipelines, identify new sourcing channels, and advise hiring managers on market trends and best practices.
• Be a true talent scout, actively sourcing and engaging with top-tier technical talent in the MENA region and globally. You'll go beyond job boards to find the best builders in the industry.
• Act as a brand ambassador, sharing Ziina's story and mission to attract candidates who are passionate about our vision of financial freedom in the Middle East.
• Ensure an exceptional candidate experience at every stage. You'll be the face of Ziina, providing timely communication and building strong relationships with both candidates and internal stakeholders.
• Drive process improvement by analyzing recruiting data to identify bottlenecks and implement solutions. You'll help us build a scalable and efficient talent acquisition function.
• Partner directly with our founders and technical leadership to understand their hiring needs and translate them into a compelling narrative for potential candidates.

To succeed in this role, you likely:

• Have 4+ years of experience as a technical recruiter, ideally with a focus on building teams at a high-growth startup or within the tech industry.
• Possess a strong understanding of core technical roles and technologies. You can speak the language of technical individuals and credibly assess technical skills.
• Are a proactive and creative sourcer, capable of building and nurturing relationships with passive candidates. You don't wait for applications to come in; you go out and find the best people.
• Demonstrate a high degree of empathy and emotional intelligence, with a proven ability to deliver a positive and transparent candidate experience.
• Are results-oriented and data-driven, using metrics to inform your decisions and optimize your workflow.
• Thrive in an agile, fast-paced environment. You're comfortable with ambiguity and excited by the challenge of building from the ground up.

What would amaze us

• You've played a key role in scaling a technical team from a handful of people to dozens or more.
• You have a strong network within the tech community and are already a recognized "super-connector."
• You've implemented a new ATS or other recruiting technology that significantly improved efficiency or the candidate experience.
• You are a self-starter who consistently brings new ideas to the table, and you are relentless in your pursuit of finding the best talent in the world, no matter how hard they are to find.

About Ziina

Ziina’s mission is to bring financial freedom to every person in the Middle East. We are building MENA’s consumer and SMB financial platform, starting with a peer-to-peer and merchant wallet. Our team have backgrounds from Apple, Uber, Stripe, Klarna, Revolut, Yandex, and Nubank. Ziina’s payments volumes have grown by 10x YoY for the last two years. The team have built a product that is beloved by the UAE and is the recipient of 8 international design awards, including the Red Dot Award and the UX Design Award. Our last round was a $22 million Series A from top-tier investors globally including Altos Ventures, Fintech Collective, Activant, Long Journey Ventures and Y Combinator. Our angel investors include early employees and executives at Revolut, Stripe, Venmo, Brex, Checkout.com, Notion, and Deel.

Join us in shaping the future of financial freedom. Every role here is an opportunity to make a real impact. Let’s build something that matters—together.

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Link to Privacy Policy Link to Cookie PolicySenior Specialist, Technical Account Management page is loaded# Senior Specialist, Technical Account Managementlocations: Dubaitime type: Full timeposted on: Posted Todayjob requisition id: R7995***Company Description***Checkout.com is where the world checks out. Our global network powers billions of transactions every year, making money move without making a fuss. We spent years perfecting a service most people will never notice. Because when digital payments just work, businesses grow, customers stay, and no one stops to think about why.With 19 offices spanning six continents, we feel at home everywhere – but London is our HQ. Wherever our people work their magic, they’re fast-moving, performance-obsessed, and driven by being better every day. Ideal. Because a role here isn’t just another job; it’s a career-defining opportunity to build the future of fintech.***Job Description***TO BE FINALISED***The Role***In Enterprise Technical Account Management (TAM), you will be instrumental in building and maintaining strategic relationships with key clients, ensuring their satisfaction by resolving their technical issues, optimizing their payment solutions and delivering exceptional service with your technical expertise and strong interpersonal skills.***What you’ll be doing:*** **Relationship Management: Build and nurture long-term relationships with key clients, serving as their primary point of contact for technical matters.*** **Customer Success: Understand our clients' business needs and goals, proactively identify opportunities to optimize their payment solutions, and ensure successful adoption and utilization of our products.*** **Technical Support: Provide expert guidance and troubleshooting assistance to clients, addressing their technical inquiries, resolving issues promptly, and ensuring minimal disruption to their payment infrastructure through deep understanding of their integrations and how our products work together.*** **Training and Demo: Help upselling efforts with merchant demonstrations and technical training - hold workshops and refreshers on our product offering to keep clients up-to-date with new features and deliverables.*** **Project Management: Lead and coordinate the addition of new payment solutions as well as technical migrations for clients as they expand with Checkout.com, working closely with cross-functional teams to ensure successful delivery within agreed timelines and specifications.*** **Product Feedback: Act as a conduit between clients and internal teams, gathering customer feedback, documenting feature requests, and providing client derived insights to enable continuous improvement of our product roadmap.*** **Market Intelligence: Stay up-to-date with industry trends, emerging technologies, and regulatory changes in the payments landscape, sharing relevant insights with clients to help them navigate the evolving landscape.***Qualifications*** **4+ years of experience in a technical role with experience managing internal and external stakeholders. This ideally includes effective presentation skills.*** **Bachelor's degree in a relevant field (e.g., Computer Science, Information Technology, Business, Economics, Statistics) is desirable or equivalent practical experience in internet technologies and technical processes.*** **Familiarity with Payments industry regulations and technical frameworks (3DS, SCA, AVS, MIT)*** **Familiarity with API-based integration methods and related tools/frameworks*** **Familiarity with front and back end technologies (i.e. JavaScript, CSS, HTML etc)*** **Excellent communication and interpersonal skills, with the ability to effectively engage with both technical and non-technical stakeholders.*** **Results-oriented approach with a focus on delivering exceptional customer satisfaction.*** **Knowledge of payments technology, compliance standards, and security protocols related to payments (e.g., PCI-DSS, PSD2) is a plus.*** **Willingness to travel occasionally to client sites as required.***Bring all of you to work***We create the conditions for high performers to thrive – through real ownership, fewer blockers, and work that makes a difference from day one.Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity – and where your growth is in your hands.We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.***Life at Checkout.com***We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.to learn more about our culture, open roles, and what drives us.For a closer look at daily life at Checkout.com, follow us on and #J-18808-Ljbffr

Overview

Help bring AI agents to companies worldwide.

Over the next decade, autonomous agents will redefine how we work. Botpress allows companies to build and deploy advanced AI agents that move beyond conversation into real business logic. Our product works today and at scale, across industries, regions, and limitless use cases. As the 3rd fastest-growing B2B AI start-up worldwide, we’re at the forefront of the AI revolution, providing the most widely-used platform for sophisticated AI agents. The work ahead is ambitious. The opportunity is rare. We take a deliberate approach to growth: product-led, capital-efficient, and highly focused. If you want to build foundational technology for one of the most meaningful platform shifts in software, we’re looking for top talent to join us.

Key Highlights:

• Over 1 million AI agents and chatbots deployed
• 700,000+ platform users
• Trusted by 35% of Fortune 500 companies
• 7 years of expertise in AI solutions

About the role

We’re looking for a Technical Support Engineer who thrives on solving problems and helping users succeed. You’ll work directly with customers to troubleshoot technical issues, answer product questions, and make sure they’re getting real value from the platform.

This role is a great fit for someone who loves technology, communicates clearly, and can think on their feet. It’s more than a simple support role — you’ll be part of shaping how users experience and succeed with AI automation.

What defines you

• Passionate about tech: you understand APIs, integrations, and know how to solve technical problems; development experience is a plus.
• Excellent communicator: you enjoy helping others and explaining technical concepts clearly.
• Resourceful and inventive: you like tackling challenges and finding effective solutions.
• Autonomous and proactive: you take initiative and are always looking for ways to improve things.
• Curious and eager to learn: AI fascinates you, and you’re excited to work with innovative technologies.

Responsibilities

• Investigate and troubleshoot technical issues reported by customers.
• Communicate clearly and effectively with users through chat, email, and video calls.
• Reproduce bugs, document findings, and escalate when necessary.
• Collaborate with engineering to surface recurring issues and suggest improvements.
• Help maintain internal knowledge bases and contribute to external documentation.
• Provide guidance on best practices, implementation details, and product usage.
• Participate in team processes for support triage, handoffs, and follow-ups.
• Continuously look for ways to improve the support experience and reduce friction for users.

• Strong technical troubleshooting skills and familiarity with modern web technologies.
• Comfortable reading and understanding TypeScript, Node.js, Javascript, and React.
• Clear and empathetic communicator.
• Able to stay calm and think critically when working through complex problems.
• Experience working with APIs, logs, and cloud-based tools.
• Knowledge or exposure to AI/LLMs (Large Language Models) and their applications.
• Good knowledge of English and French. Bonus: Comfortable working in Spanish, Portuguese, or another language in our target regions.

About Botpress

Botpress recently raised its $25 million Series B funding. As a fast-growing start-up, we run a lean and innovative ship that leans on AI for maximum business impact. At Botpress, everyone is an owner, bringing their unique perspective and talents. Our teams are talented and passionate. We intentionally hire individuals who are eager, passionate, talented, and hungry to learn and grow throughout their career. We operate mainly in-office, with a culture that values both technical rigor and shared ambition. You'll be on a team that's not just adapting to the AI revolution, but leading it. Joining our team means changing the future of enterprise AI and building technology that will define the next era of business automation.

• Work at the forefront of AI-powered automation in a fast-growing start-up.
• Grow in a dynamic and stimulating environment.
• Competitive salary and flexible benefits to support your well-being.

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