What Jobs are available for Technical Support in Abu Dhabi?
Showing 2 Technical Support jobs in Abu Dhabi
Application Technical Support (ERP)
Posted 634 days ago
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Job Description
Our client, one of the world’s leading sports resorts, is looking for an Application Technical Support (ERP) to join their team based in Abu Dhabi, UAE.
You will report directly to the IT Manager, Application Technical Support , is responsible for customizing and supporting companies’ business applications and web applications for the whole entities.
Duties & Responsibilities
Providing L2 support services software for an organization’s employeesTechnical Support for ERP-Dynamics 365 FO, CRM, POS systemsExpertise in report development in ERP D365 system, BI report development, Power Platform, data export and importProficient in Mobile apps and web applicationsTechnical experience in.NET, ADO.Net, X+, D365 workflow, Visual Studio, SQL Server, Java ScriptKnowledge in managing Azure / AWS serverRequired to co-ordinate with vendor, support, implement and train internal usersProviding first-level support to the users and managing ERP applications up and runningMaintaining existing software, hardware and upgradingFollow company policies and procedures, demonstrate efficient teamwork and contribute to the success of the ResortTo maintain the highest standard of conduct, professionalism, uniform, appearance and hygieneTo perform other duties that management may from time to time reasonably requireRequirementsBachelor’s degree in Engineering (Information Technology, Electronics & Communication Engineering, Bachelor of Technology), BSC or equal degree Must have a minimum of 5 years of experience as Application Developer and Technical Support in the UAE Proficient in Microsoft Windows software, including server, office, exchange, and database maintenance and system securityExperience in documenting processes and monitoring performance metricsAbility to determine IT needs and train end-usersAbility to keep up with technical innovation and trends in IT supportHighly organized and detail-orientedStrong interpersonal and communication skills.To view other vacancies we have, please check our website ( follow us on our social media accounts - LinkedIn / Facebook / Twitter / Instagram
Disclaimer: Black Pearl will never ask for money or any form of charge our candidates just to process or consider their application for any of our available vacancies. If you happen to receive such a request from any members of our staff or other individuals claiming to be part of Black Pearl, please do call our office at or drop us a message on our website -
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Help Desk Operator
Posted 5 days ago
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Job Description
Operates the helpdesk by receiving requests, resolving and allocating accordingly.
Key Responsibilities:
- Utilize and operate the CAFM & Helpdesk system
- Receive calls and determine, category, type and response.
- Enter the details of the request on the Helpdesk system
- Advise the caller of when to expect a first line of response
- Allocate the request to the designated Service Provider (SP) and inform other concerned parties as appropriate
- Be aware of multiple calls regarding the same issue and advise accordingly
- As the system alerts to an outstanding response, contact the SP directly to ascertain why the delay and inform the caller
- In the event of a further untimely delay, escalate to concerned parties and inform the caller
- If required, closely monitor the progress of all jobs until closed and verify the SP has closed with sufficient information on work performed
- Closes the loop with the end user to their satisfaction
- Carries out telephone surveys
- Any other customer facing activity as instructed
- Support in CAFM and other technology related activities.
- Logs and resolves CAFM related requests
- Support in data management tasks and other tasks given by Management
Skills Required:
- Strong organizational skills, interpersonal skills and a positive attitude
- Strong verbal and written communication skills
- Proven skills related to the position
- Strong communication and interpersonal skills
- Ability to delegate tasks and supervise others
- Great multi-tasking abilities and attention to detail
Qualifications:
- Degree in Information Technology or equivalent experience
- Has Helpdesk experience
- Demonstrated proficiency in the Microsoft Office environment including Word, Excel, PowerPoint, Project and Outlook
- Technology savvy, with interest in IT & Systems
- Approx. 3 plus years related experience
Business Unit: LEI RoW
Division: LEI RoW AMEA - UAE
Legal Entity: ENGIE Cofely Energy Services LLC
Professional Experience: Skilled ( >3 experience <15 years)
Education Level: Technical Qualification
Company Name: ENGIE UAE
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