475 The Ritz Carlton jobs in Dubai

We are seeking a highly skilled and courteous Bellman to join our team. As a Bellman, you will be responsible for providing exceptional guest service by welcoming guests, assisting with luggage, and ensuring their overall experience is seamless.

Responsibilities:

• Welcome guests and assist in/out of vehicles by opening doors in a gracious and courteous manner.
• Inform guests of vehicle parking procedures, if necessary, and direct Valet Parkers accordingly.
• Attend review of daily event sheet with Bell Captain and be familiar with regular guests.
• Be knowledgeable about hotel facilities, updated on activities, promotions and happenings in the hotel/city to provide accurate information.
• Assist Valet Parkers in issuing valet ticket to guests.
• Direct flow of traffic at hotel driveways ensuring maximum safety.
• Coordinate with security for the strict implementation of safety procedures.
• Handle guests' luggage promptly and professionally, using safe handling techniques.
• Deputize for Bellmen when necessary in retrieving/loading guest items from cars, buses, vans and carts.
• Grasp, lift, carry and/or load luggage and packages onto a bell cart to transport items to hotel lobby.
• Ensure that all luggage's are retrieved and loaded/unloaded on to/from correct vehicle with guest. Always re-confirm with guests that correct number of luggage had been loaded/unloaded before allowing the vehicle to move.
• Respond to queries positively.
• Follow department policies, procedures and service standards, including all safety policies.
• Report 'Lost & Found' items.
• Perform other duties as assigned and requested.

The primary purpose of the Guest Services Team Leader is to oversee a dynamic team of professionals who provide exceptional service to guests at an upscale hotel in Dubai Marina. The successful candidate will lead by example, demonstrating unwavering commitment to delivering personalized experiences that exceed expectations.

Key Responsibilities:

• Manage and motivate the Guest Services team to ensure seamless operations and consistent delivery of high-quality service.
• Take ownership of guest concerns, working collaboratively with colleagues to resolve issues promptly and efficiently.
• Ensure compliance with brand standards and policies, maintaining a positive reputation for the hotel through attention to detail and professionalism.
• Collaborate with senior management to drive continuous improvement initiatives, fostering a culture of innovation and excellence within the team.

Requirements:

• A minimum of 2 years' experience in a similar role within luxury hospitality or a 5-star hotel environment, preferably with a proven track record of leadership and team development.
• Excellent communication skills, both written and spoken, with a strong command of English language and cultural awareness.
• Proficiency in front office systems, including Opera PMS, and ability to adapt quickly to new technology.
• Strong problem-solving and organizational skills, with a proactive approach to managing competing priorities and deadlines.

What We Offer:

• A competitive salary and benefits package that reflects our commitment to recognizing and rewarding outstanding performance.
• Ongoing training and development opportunities, empowering you to grow and advance within the company.
• A collaborative work environment that values diversity, inclusivity, and teamwork, where every colleague has the opportunity to thrive and make a meaningful contribution.

About Us:

As a global leader in luxury hospitality, we pride ourselves on creating inspiring experiences for our guests and providing a supportive platform for our colleagues to excel. If you share our passion for delivering exceptional service and driving success, we invite you to join our dynamic team and embark on an exciting career journey.

Job Title: Guest Services Representative

We are seeking a highly skilled Guest Services Representative to provide exceptional experiences for our guests. As a key member of our team, you will be responsible for delivering outstanding customer service, ensuring seamless check-in and check-out processes, and contributing to the overall success of our hotel.

• Deliver exceptional customer service to guests, responding to their queries and concerns in a timely and efficient manner
• Ensure that all guest interactions are positive and memorable, exceeding their expectations
• Manage the front desk operations, including checking in and out guests, handling room assignments, and resolving any issues that may arise
• Maintain accurate records and reports, ensuring that all necessary information is up-to-date and easily accessible
• Collaborate with other departments to ensure seamless communication and coordination

• Previous experience in a customer-facing role, preferably in the hospitality industry
• Excellent communication and interpersonal skills, with the ability to build strong relationships with guests and colleagues
• Ability to work independently and as part of a team, with a flexible and adaptable approach
• High school certificate or equivalent, with relevant training or certifications in hospitality or a related field

We offer a competitive salary and benefits package, including opportunities for career development and advancement. Our hotel is committed to creating a positive and inclusive work environment, where every employee feels valued and supported.

Our hotel is a leading provider of luxury accommodations and exceptional guest experiences. We are dedicated to delivering outstanding service and exceeding the expectations of our guests, every time.

Close Inclusive Collection Job Postings Notification

"Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off."

Hyatt Centric Jumeirah Dubai

AE - DU - Dubai

Front Office

Hourly/Entry Level Employee

Full-time

Worldwide

Hyatt Centric Jumeirah Dubai, located along La Mer Beach in Jumeirah 1, combines modern elegance with local charm. At Hyatt, we believe in more than just hospitality - we care for people so they can be their best. As a Guest Services Officer, you'll play a key role in bringing our purpose to life, and our hope is that each day you will uncover new reasons to love what you do

We are seeking a friendly, professional, and highly organized team player who is capable of managing multiple tasks in a fast-paced environment. As the first point of contact for our clients, visitors, and staff, you will play a key role in creating a positive first impression and ensuring smooth daily operations. The ideal candidate will be approachable, detail-oriented and have a passion for delivering exceptional experiences to our guests. Although your English skills should be great in both verbal and written, we also are looking for a candidate who master a second language such as French, Spanish or Russian.

AtHyatt, we are committed to providing a workplace where our associates can thrive and be their best selves. If this role aligns with your expertise, or you simplyhave a passion for Hospitality, we look forward to hearing from you.

• High school diploma or equivalent; additional certifications or coursework in office administration is a plus.
• Proven experience as a receptionist, front desk representative, or similar role preferred.
• Strong verbal and written communication skills in either Spanish, French or Russian.
• Professional phone etiquette and a customer service-oriented mindset.
• Proficient in MS Office (Word, Excel, Outlook) and general office software.
• Ability to manage time efficiently and prioritize tasks.
• Strong organizational skills and attention to detail.
• Ability to handle sensitive and confidential information with integrity.
• Positive attitude, team player, and ability to work in a fast-paced environment

We are seeking a highly skilled Reservation Agent to join our team. As a key member of our reservations department, you will be responsible for processing all reservation requests, changes, and cancellations in a timely and professional manner.

Your primary focus will be on identifying guest needs and determining suitable room types to ensure maximum guest satisfaction.

You will also be responsible for verifying room availability and rates, explaining guarantee, special rate, and cancellation policies to callers, and accommodating and documenting special requests.

In addition, you will answer questions about property facilities/services and room accommodations, follow sales techniques to maximize revenue, and input and access data in the reservation system.

You will also be required to indicate special room reservations by inputting correct codes and rates, escalate guest concerns following company procedures, and maintain a clean and professional appearance at all times.

Furthermore, you will protect company assets and maintain confidentiality of proprietary information, welcome guests according to company standards, addressing their service needs and thanking them with genuine appreciation.

You will communicate clearly and professionally with others, develop positive working relationships, and support team goals.

Key Responsibilities:

1. Process all reservation requests, changes, and cancellations via phone, fax, or mail.
2. Identify guest needs and determine suitable room types.
3. Verify room availability and rates.
4. Explain guarantee, special rate, and cancellation policies to callers.
5. Accommodate and document special requests.
6. Answer questions about property facilities/services and room accommodations.
7. Follow sales techniques to maximize revenue.
8. Input and access data in the reservation system.
9. Indicate special room reservations by inputting correct codes and rates.
10. Escalate guest concerns following company procedures.
11. Maintain a clean and professional appearance.
12. Protect company assets and maintain confidentiality of proprietary information.
13. Welcome guests according to company standards.
14. Communicate clearly and professionally with others.
15. Develop positive working relationships and support team goals.

To be successful in this role, you will need:

• A high school diploma or equivalent.
• No related work experience is required, but supervisory experience would be an asset.
• No specific licenses or certifications are needed.

This role offers a competitive salary and benefits package, including opportunities for career growth and development.

Please note that this job description is subject to change based on business needs.

About The Job

An opportunity has arisen for a Guest Services Executive to join our Front Office team at Jumeirah Marsa Al Arab Hotel .

• Manage and fulfill special guest requests, such as room amenities, dining reservations, and transportation arrangements, ensuring personalized service.
• Handle and resolve more complex guest issues and complaints, working to achieve a satisfactory resolution and restore guest satisfaction.
• Actively solicit and review guest feedback, using insights to make improvements and address any recurring issues.
• Collaborate with other hotel departments to coordinate guest services and ensure that all requests and needs are met efficiently.
• Provide guidance and support to Guest Service Executives, assisting with training and development as needed.
• Identify opportunities for service improvement and implement best practices to enhance the overall guest experience.

• Problem solving
• Leadership and team management skills
• Creative
• Project Management Skills
• Detail oriented

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.

We are seeking a highly skilled and experienced Guest Services Representative to join our team. As a key member of our front-line staff, you will be responsible for providing exceptional service to our guests, ensuring their comfort and satisfaction during their stay.

• Provide warm, sincere, and enthusiastic service to guests, anticipating their needs and exceeding their expectations.
• Be empathetic and understanding, responding effectively to guest inquiries and resolving any issues in a timely manner.
• Maintain accurate records and files, adhering to established procedures and protocols.

Key Qualifications:

• Degree in Hospitality or related field; strong interpersonal and problem-solving skills.
• Fluency in English; additional languages an asset.

We offer a competitive compensation package, including benefits and opportunities for career growth and development.

Our organization is committed to providing exceptional service and creating memorable experiences for our guests.

Job description for the role at Jumeirah Marsa Al Arab. The position is within the Guest Relations team and focuses on welcoming VIP guests, providing information on hotel outlets and services, and ensuring a high level of guest satisfaction.

Designed as a destination in its own right, Jumeirah Marsa Al Arab features 387 rooms and suites, 82 luxury residences, a marina, and multiple restaurants and bars. The Guest Services Executive joins the Guest Relations team to deliver warm, attentive service and create distinctive experiences for guests.

• Assist in meeting and escorting arriving VIP guests to their rooms, ensure their needs are met, have their luggage sent to rooms, and check-in in a courteous and efficient manner.
• Provide information on the hotel outlets, amenities, services and facilities; actively upsell and make reservations as necessary.
• Share historical and cultural facts of the destination and tell the story of Jumeirah and the hotel differentiators.
• Handle administrative duties of the Guest Relations operation and communicate important information to the business to support hotel operations and guest experience.
• Respond to guest requests (directions, transportation, reservations, dry cleaning, celebrations, etc.) by coordinating with relevant departments and following up to ensure satisfaction.
• Meet and escort all arriving VIP guests to their rooms, ensuring their needs are met and that check-in is smooth and timely.

• Minimum of 1 year luxury hospitality experience in a similar role.
• Flexibility to work evenings, weekends, and holidays as needed.
• Ability to multitask and work under pressure in a fast-paced environment.
• Fluency in English; additional language skills are a plus.

We offer an attractive tax-free salary, paid in Dirhams (AED). Benefits include generous F&B allowances, reduced hotel rates across Jumeirah properties globally, leave and health care package, flights home, accommodation, life insurance, incentives and other employee benefits.

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Business Development and Sales
• Industries: Hospitality

Referrals increase your chances of interviewing at Jumeirah. Get notified about new Guest Relations Executive jobs in Dubai, United Arab Emirates.

As a Reservations Coordinator, you will be responsible for managing hotel room reservations and ensuring excellent customer service delivery.

• Maintain effective communication on all reservations to ensure smooth and efficient service delivery.
• Process and confirm guest room reservations made by clients via phone, letter, or fax.
• Input all reservations into the computer system, recording all pertinent information and attending to inquiries, complaints, and requests regarding reservations.
• Remain up-to-date with all hotel promotions and follow established procedures to process room reservations, rates, confirmations, and hotel facilities.
• Apply rate management and demonstrate complete product knowledge.
• Maintain an accurate room status at all times.
• Ensure all incoming calls are answered according to hotel standards; input received information via fax and monitor incoming emails.

A diploma/degree in hospitality or a related field is required. Previous experience in hotel reservations is necessary. The ability to work independently within a structured environment is essential. You must possess excellent written and oral communication skills in English, with additional language skills being an asset.

Customer-focused professionals with a proactive, courteous, dynamic, and approachable character are ideal candidates for this role. To succeed as a Reservations Coordinator, you must be able to prioritize tasks effectively, manage multiple reservations simultaneously, and maintain a high level of professionalism under pressure.

This is an excellent opportunity to develop your skills and knowledge in the hospitality industry. As a Reservations Coordinator, you will have the chance to work in a fast-paced environment, interact with guests from diverse backgrounds, and contribute to the success of our hotel.