339 The Ritz Carlton jobs in Dubai
Director, Luxury Brand Marketing | The Ritz-Carlton, Ritz-Carlton Reserve and St. Regis (Matern[...]
Posted 1 day ago
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JOB SUMMARY
Marriott International is seeking an experienced and passionate brand marketeer for the role of Director overseeing The Ritz-Carlton Ritz-Carlton Reserve and St. Regis brands in the MEA region. This is a 6-month maternity cover contract running from mid-September 2025 to mid-March 2026.
The position is responsible for the pull-through of Luxury Brand initiatives and brand marketing campaigns for The Ritz-Carlton Ritz-Carlton Reserve and St. Regis across Middle East & Africa. The role will have primary focus in four key areas:
This role is part of the EMEA Luxury Brand team reports to the Vice President Luxury Brands MEA. The role collaborates closely with Global Continent and property stakeholders.
The position requires excellent stakeholder management and collaboration skills as the role will work cross-functionally with leaders across both EMEA and HQ in Marketing Brand Loyalty Partnerships Digital and PR Comms. The role will also collaborate closely with the Regional Commercial teams and Agency Partners including Creative and Paid Media.
SCOPE
- Develops oversees and delivers global and EMEA Luxury Brands strategy for The Ritz-Carlton Ritz-Carlton Reserve and St. Regis within MEA including brand programs initiatives partnerships activations and performance
- Brand Marketing
- Partner with Senior Director Luxury Marketing on developing brand marketing strategy forThe Ritz-Carlton The Ritz-Carlton Reserve and St Regis in MEA that drives meaningful performance.
- Execute integrated targeted marketing campaigns to driveThe Ritz-Carlton The Ritz-Carlton Reserve and St Regis in MEA awareness and affinity in the continent support business goals and drive portfolio growth (e.g. resorts urban leisure family suites etc.)
- Drives brand activations in key source markets in continent.
- Responsible for communicating campaign achievements and reporting to key stakeholders.
- Partner with the photography team to develop on-brand content.
- Partner with the Continent Luxury Communications team on PR-driven brand events.
- Responsible for identifying developing and managing brand partnerships in continent that provide brand equity benefits and enhance the guest experience.
- Provide opening brand support for new hotels joining the brand withinThe Ritz-Carlton Ritz-Carlton Reserve and St. Regis in MEA.
- On-Strategy Portfolio Growth
- Provides guidance on areas of experience programming which connect to design and guest experience (sensory experience elements look books) and engages with the ADOPs/hotels to execute.
- Supports Development as needed in immersing prospective new owners into the brand its strategies and positioning.
- Partner with Senior Director Portfolio Growth MEA and continent Global Design Development and other Lodging Product teams to ensure alignment on design guest experience spa and F&B concepts for potential opportunities.
- Brand Management
- Works closely with properties and Continent Operations to ensure on-brand implementation of brand operating standards procedures and brand operations-driven programs.
- Monitors brand performance and develops appropriate actions in collaboration with relevant cross-functional teams to achieve the brand and Continent objectives.
- Supports the effective pull-through and localization of new brand initiatives in MEA.
- Provides support on hotel openings and conversions including Countdowns to ensure implementation of branded elements while tracking progress alongside relevant disciplines (Guest Experience L&D).
- Provides input and support on projects for off-strategy hotels.
- Lead and facilitate Brand Immersion sessions and GM Quarterly Webinars to drive brand engagement alignment and strategic communication across key stakeholders.
- Acts as a key liaison between Brand and Operations to support alignment and integration between the functions on branded guest experience service and culture work and pilots.
- Collaborates with Global Brand and Continent Operations on brand pilots (proof of concepts) in the Continent; provides brand feedback and support.
- Luxury Group Alignment
- Act as point of contact for HQ Luxury Group leaders providing MEA lens on luxury brand strategy forThe Ritz-Carlton Ritz-Carlton Reserve and St. Regis.
- Act as a trusted counsellor and engage in broad-based branding discussions and initiatives in MEA
- Drive organizational alignment by providing regular brand communication share toolkits and guidelines to other disciplines and hotel teams to ensure on-brand operation.
- Excellent influencing and leadership skills.
- Excellent presentation skills and strong executive presence.
- Strong problem-solving skills and proven ability to collaborate cross-functionally to drive results.
- Excellent emotional intelligence and positive mindset.
- Ability to handle the complexities of working with owners and key stakeholders.
- Strong team player and ability to foster relationships and collaborate across disciplines.
- Demonstrates self-confidence energy and enthusiasm.
- Able to effectively prioritise multiple tasks from multiple stakeholders and to influence results in a matrix environment.
- Demonstrates ability to adapt programs and activity to meet local market and culture needs.
- Initiative-taker and ability to work independently. Strong time management and ability to multi-task.
- Ability to solve problems quickly think creatively and satisfy localisation requirements for diverse markets.
- Team player who works well with counterparts from various functions/departments and has the ability to influence the work of others without direct reporting accountability.
- Possesses an understanding of brand building strategies differentiation and consumer insights.
- Skilled at establishing effective relationships with internal and external partners.
- Sets ambitious standards of performance for self and/or others; assumes responsibility for work objectives; initiates focuses and monitors the efforts of self and/or others toward the accomplishment of goals; proactively takes action and goes beyond what is required.
- Excellent relationship management and negotiation skills; demonstrated ability to develop and maintain relationships with senior leaders and external partners.
- Able to effectively prioritize multiple tasks for multiple stakeholders.
- Proven ability to work with cross-functional teams across planning activation optimization and reporting.
- Excellent verbal written listening and presenting skills. Very strong communication and collaboration skills with all levels of the organization.
- Capable of listening and counselling stakeholders on best approach incl. what non-value add efforts to drop.
- Demonstrated ability to use standard software applications (e.g. Excel PowerPoint Word MS Teams).
CANDIDATE PROFILE
- 10 years of work experience to include hotel operations brand marketing and/or luxury brand experience
- University degree preferred.
- Proven track record working with senior executives in a consultative manner.
- Consistent track record of advancing business direction and strategies.
- Experience in EMEA markets preferred.
- Language requirements: High proficiency in English is required.
Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive people-first are committed to non-discrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.
Required Experience:
Director
#J-18808-LjbffrThe Ritz-Carlton Dubai University Intern 2025 - Housekeeping
Posted 4 days ago
Job Viewed
Job Description
Build upon your classroom studies through our Hotel Internship Program opportunities. You will learn firsthand about a hotel's operations. Our Hotel Internship Program allows you to truly experience the industry from the ground up where our founders and many of our leaders began. You will get immersed in Marriott's culture and business and find your true calling in the travel industry. Our internships are typically available in many different areas of the hotel. By gaining hands-on experience in the exciting world of hotel management, you'll be better prepared to pursue opportunities post-graduation. Here's to exploring, kickstarting your dream career, and joining us on your journey!
To be considered for an internship, you must be a current college or university student. Want to join us? Apply now!
Marriott International is the world's largest hotel company with more brands, more hotels, and more opportunities for associates to grow and succeed. We believe a great career is a journey
#J-18808-LjbffrThe Ritz-Carlton Dubai University Intern 2025 - Housekeeping
Posted today
Job Viewed
Job Description
Build upon your classroom studies through our Hotel Internship Program opportunities. You will learn firsthand about a hotel's operations. Our Hotel Internship Program allows you to truly experience the industry from the ground up where our founders and many of our leaders began. You will get immersed in Marriott's culture and business and find your true calling in the travel industry. Our internships are typically available in many different areas of the hotel. By gaining hands-on experience in the exciting world of hotel management, you'll be better prepared to pursue opportunities post-graduation. Here's to exploring, kickstarting your dream career, and joining us on your journey
To be considered for an internship, you must be a current college or university student. Want to join us? Apply now
Marriott International is the world's largest hotel company with more brands, more hotels, and more opportunities for associates to grow and succeed. We believe a great career is a journey
#J-18808-LjbffrThe Ritz-Carlton Dubai University Intern 2025 - Food Beverage
Posted 4 days ago
Job Viewed
Job Description
Build upon your classroom studies through our Hotel Internship Program opportunities. You will learn firsthand about a hotel's operations. Our Hotel Internship Program allows you to truly experience the industry from the ground up where our founders and many of our leaders began. You will get immersed in Marriott's culture and business and find your true calling in the travel industry. Our internships are typically available in many different areas of the hotel. By gaining hands-on experience in the exciting world of hotel management, you'll be better prepared to pursue opportunities post-graduation. Here's to exploring, kickstarting your dream career, and joining us on your journey!
To be considered for an internship, you must be a current college or university student. Want to join us? Apply now!
Marriott International is the world's largest hotel company with more brands, more hotels, and more opportunities for associates to grow and succeed. We believe
#J-18808-LjbffrThe Ritz-Carlton, Dubai University Intern 2025 - Food & Beverage
Posted 1 day ago
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Job Description
**Job Number** 25131733
**Job Category** Management Development Programs/Interns
**Location** The Ritz-Carlton Dubai, Al Mamsha Street, Dubai, United Arab Emirates, United Arab Emirates,VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
Build upon your classroom studies through our Hotel Internship Program opportunities. You will learn first-hand about a hotel's operations. Our Hotel Internship Program allows you to truly experience the industry from the ground up, where our founders and many of our leaders began. You will get immersed in Marriott's culture and business and find your true calling in the travel industry. Our internships are typically available in many different areas of the hotel. By gaining hands-on experience in the exciting world of hotel management, you-ll be better prepared to pursue opportunities post graduation. Here-s to exploring, kickstarting your dream career, and joining us on your journey!
To be considered for an internship, you must be a current college or university student. Want to join us? Apply now!
Marriott International is the world-s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?
marriotthotelinternship
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
The Ritz-Carlton, Dubai University Intern 2025 - Front Office
Posted 3 days ago
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Job Description
**Job Number** 25130362
**Job Category** Management Development Programs/Interns
**Location** The Ritz-Carlton Dubai, Al Mamsha Street, Dubai, United Arab Emirates, United Arab Emirates,VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
Build upon your classroom studies through our Hotel Internship Program opportunities. You will learn first-hand about a hotel's operations. Our Hotel Internship Program allows you to truly experience the industry from the ground up, where our founders and many of our leaders began. You will get immersed in Marriott's culture and business and find your true calling in the travel industry. Our internships are typically available in many different areas of the hotel. By gaining hands-on experience in the exciting world of hotel management, you-ll be better prepared to pursue opportunities post graduation. Here-s to exploring, kickstarting your dream career, and joining us on your journey!
To be considered for an internship, you must be a current college or university student. Want to join us? Apply now!
Marriott International is the world-s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?
marriotthotelinternship
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
The Ritz-Carlton Dubai University Intern 2025 - Food Beverage
Posted today
Job Viewed
Job Description
Build upon your classroom studies through our Hotel Internship Program opportunities. You will learn firsthand about a hotel's operations. Our Hotel Internship Program allows you to truly experience the industry from the ground up where our founders and many of our leaders began. You will get immersed in Marriott's culture and business and find your true calling in the travel industry. Our internships are typically available in many different areas of the hotel. By gaining hands-on experience in the exciting world of hotel management, you'll be better prepared to pursue opportunities post-graduation. Here's to exploring, kickstarting your dream career, and joining us on your journey
To be considered for an internship, you must be a current college or university student. Want to join us? Apply now
Marriott International is the world's largest hotel company with more brands, more hotels, and more opportunities for associates to grow and succeed. We believe
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Luxury Hotel Guest Services Representative
Posted today
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Job Description
We are seeking an individual who embodies the qualities of a true hospitality professional.
The role involves handling all incoming calls in an efficient, friendly, and caring manner. This includes connecting guests to the appropriate extension while maintaining the highest level of telephone etiquette according to industry standards.
Guests' requests for Do Not Disturb and confidential status will also be handled with discretion and professionalism.
- Carries out assigned tasks with honesty, transparency, and integrity.
- Maintain polite and professional interpersonal relationships with colleagues and guests.
- Demonstrate effective communication skills.
- Develop a supportive team environment by listening to and acting on behalf of guests and colleagues.
- Conduct and participate in team meetings and induction of new employees.
- Attend pre-shift briefings under the supervision of a departmental leader.
- Plan workflow and capacity for the team to ensure optimum manning distribution throughout daily operations and proper guest service coverage.
About You
- Education: High School completed; University Degree is a plus.
- Exceptional communication and interpersonal skills.
- A minimum of 1 year of experience in guest services or a similar role in a luxury hotel setting.
- Guest-centric drive, team player, flawless communicator, passionate, well organized, detail-oriented.
- Excellent problem-solving and decision-making abilities.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Fluent in English, both written and oral.
- Knowledge of other languages is an advantage.
We Offer
Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime.
Why Choose Us?We invest in our team members, providing opportunities for growth and development in a dynamic and inclusive environment.
Guest Services Operator
Posted today
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Job Description
Banyan Group is one of the world’s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences.
The Group’s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree, Angsana, Cassia, Dhawa and Laguna, and the highly anticipated new brands of Homm, Garrya, Folio, and two new Banyan Tree brand extensions - Escape and Veya.
Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The Group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline. Banyan Tree Dubai is an urban sanctuary of well-being on the tranquil shores of Bluewaters Island. With elegantly appointed rooms and suites, incredible dining, Asian-inspired hospitality, and recreation, the resort is an oasis for lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai, Banyan Tree Dubai boasts 3 chilled outdoor pools, a fully-serviced beach, the award-winning Banyan Tree Spa, a fitness centre and 5 dining options.
Summary: As a Guest Service Operator, you'll be the voice of our hotel - connecting with guests and ensuring their needs are met with a personal touch. Your primary responsibility will be to manage incoming calls, assist guests with inquiries, and enhance their overall experience.We pride ourselves on delivering unforgettable experiences to our guests. As a luxury destination, we are dedicated to providing exceptional service that reflects our commitment to excellence.
Responsibilities:
- Be the First Point of Contact: Greet callers with warmth and professionalism, providing them with a welcoming experience from the moment they reach out.
- Provide Stellar Service: Share insider tips about hotel amenities, local attractions, and dining options, making every interaction special.
- Problem Resolution: Address guest concerns or complaints effectively,with a solution-oriented approach, ensuring their satisfaction and comfort, escalating issues to management when necessary.
- Streamline Communication: Connect guests with the appropriate departments ensuring seamless service delivery.
- Maintain Records: Maintain accurate logs of calls, messages, and requests for follow-up.
- Collaborate with Teams: Work alongside front desk staff, housekeeping, and other departments to deliver a cohesive guest experience.
- Stay Prepared: Be familiar with hotel emergency procedures and protocols to ensure guest safety and well-being.
Experience/Certificates/Education
- Bachelor’s degree in Hotel Management or related field preferred.
- A minimum of 1-2 years of proven experience in an ultra-luxury hospitality environment, preferably within a Forbes 5-Star property.
- A background in reservations management, with a demonstrated ability to deliver exceptional service and exceed guest expectations.
- Impeccable attention to detail and a relentless pursuit of excellence in all interactions.
- Exceptional communication skills, both verbal and written, with the ability to convey sophistication and professionalism.
- Proficiency in computer literacy, including relevant software applications and experience with the Opera system.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
- The capability to thrive in a fast-paced environment while maintaining composure under pressure.
- Ability to work independently and as part of a team.
- Strong analytical skills and a strategic mindset, enabling proactive identification of revenue opportunities and sales leads.
- Fluency in multiple languages is advantageous, enhancing the ability to cater to the diverse needs of our international clientele.
- A passion for hospitality excellence and a commitment to upholding the prestigious reputation of our ultra-luxury hotel.
We are dedicated to fostering your growth and success every step of the way. We understand the importance of providing you with the support, training, and leadership necessary to excel in your role. That's why we offer comprehensive training and development programs tailored to sharpen your skills and elevate your expertise in the luxury hospitality sector. Your journey with us is not just about achieving your goals but also about continuously refining your capabilities and making meaningful contributions to our shared success.
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#J-18808-LjbffrGuest Services Associate
Posted today
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The IIQAF Group of Companies is a global leader in providing services in the hospitality, information technology, tourism, insurance, and health care industries. Established in 1986, the company has grown to become a major player in the international market, with operations in the United Kingdom, Canada, Singapore, and the United Arab Emirates.
Job Summary:
We are seeking a highly motivated and enthusiastic Guest Services Associate to join our team. In this role, you will serve as the first point of contact for our guests and provide them with a welcoming and informative experience at our institute. You will be responsible for managing guest inquiries and reservations, coordinating events and meetings, and assisting with various administrative tasks.
Key Responsibilities:
- Greet guests with a warm and friendly demeanor and assist them with their inquiries or needs.
- Create and maintain a positive and professional relationship with guests, ensuring they have a pleasant experience at IIQAF.
- Manage guest reservations and maintain accurate records, updating information as needed.
- Plan and coordinate events and meetings, ensuring all arrangements are made to provide a seamless experience for guests.
- Provide guests with information about our institute, its services, and upcoming events.
- Respond to guest complaints and escalate issues to the appropriate team members for resolution.
- Collaborate with other departments to ensure all guest needs are met and maintain a high level of customer service.
- Assist with administrative tasks, such as data entry, filing, and answering phone calls.
Qualifications:
- High school diploma or equivalent; Bachelor’s degree preferred.
- 2 years of experience in customer service or hospitality industry.
- Excellent communication, interpersonal, and organizational skills.
- Strong attention to detail and ability to multitask in a fast-paced environment.
- Proficient in Microsoft Office and customer relationship management software.
- Fluent in English, both written and verbal.
- Ability to work flexible hours, including weekends and holidays.
- 4500AED-5000AED
- Accommodation
- Transportation
- Health insurance
Qualification: High School / Bachelor Degree
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