960 Training And Development jobs in Dubai

Job Title: Talent Development Expert

• We are seeking a highly skilled and experienced Talent Development Expert to join our organization.

The successful candidate will be responsible for devising a comprehensive talent development strategy that aligns with organizational goals.

This will involve conducting a thorough analysis of current training needs, identifying gaps in existing programs, and developing targeted interventions to address these gaps.

The aim is to enhance competency levels, quality, performance, and productivity at all levels within the organization.

Additionally, the Talent Development Expert will work closely with business leaders to understand their training requirements and provide end-to-end solutions using innovative methodologies and benchmarking best practices.

1. Design and deliver high-quality training programs that meet the needs of various stakeholders.
2. Conduct job analysis, career paths, annual performance appraisals, and consultation with line managers and business heads to identify future and current training needs.
3. Drawing an overall or concept-wise training and development plan that addresses needs and expectations in all areas.
4. Deploy a wide variety of innovative training methods specific to the domain.
5. Ensure effective induction, orientation sessions, focused workshops, and Boot Camps.
6. Monitor and evaluate training program's effectiveness, success, and ROI periodically and reporting on them.
7. Manage and deploy assessment tools effectively.
8. Amend and revise programs as necessary, in order to adapt to changes occurring in the work environment.
9. Maintain a keen understanding of training trends, developments, and best practices.
10. Build and maintain smart processes and systems to retain and spread knowledge.
11. Closely manage and develop a focused training team.
12. Work on critical HR areas related to employee engagements, region development, and communication.
13. Travel to regions periodically; visiting stores and competition regularly - analyze, propose, and implement skill systems to all stakeholders.

Required Skills and Qualifications

• Post Graduate in Business Administration/HR/Education/Psychology
• Strong educational background/studied in reputed institutes
• Proven working experience as a training manager in retail, aviation, hospitality, or service sectors

Desirable Skills:

• Understanding of retail, luxury, high-end luxury market from a multi-national perspective
• Track record in designing and executing successful training programs
• Familiarity with traditional and modern training methods
• Articulate communicator, well-groomed and ability to bring about change and influence all levels
• Result-oriented with a focus on time, quality, and balanced approach
• Strong ethical values and integrity
• Excellent team management skills, ability to develop cohesive performing teams

The Head of Vocational and Training Center is responsible for overseeing the strategic direction operations and growth of the center.

• Develop and implement the overall strategy and vision for the vocational training center.
• Ensure compliance with regulatory bodies such as KHDA ACTVET or other relevant authorities.
• Manage daily operations ensuring smooth delivery of training programs and student support services.
• Lead a team of trainers administrative staff and program coordinators.

• Bachelors or Masters degree in Education Business Administration or a relevant field.
• 7 years of experience in vocational education training management or a related sector.
• Proven leadership experience in managing training programs and educational institutions.

• Strategic planning and development.
• Strong leadership and team management skills.
• Excellent communication and negotiation abilities.

• Design, create, and implement training programs for new and existing staff.
• Develop training materials including manuals, e-learning modules, and presentations.
• Lead in-person and virtual training sessions for new hires and ongoing professional development.
• Organize workshops, role-playing activities, and seminars to improve staff skills (sales techniques, negotiation, client relationships, etc.).
• Oversee the onboarding process for new hires, ensuring they are integrated into the company culture and prepared for success.
• Assess the effectiveness of training programs through feedback, testing, and performance metrics.
• Work with HR and Line Managers to ensure training goals align with the company's overall objectives.
• Identify gaps in staff performance and recommend improvements to the training curriculum.
• Maintain records of training completion, certifications, and performance evaluations.
• Report on training outcomes and staff performance to the Management.

• At least 3+ years of experience in training or coaching, preferably in Freight Forwarding / Logistics industry.
• Excellent communication and interpersonal skills.
• Strong presentation and public speaking abilities.
• Ability to create training materials and evaluate staff performance.
• Willing to travel to offices within UAE (Dubai, Sharjah, Abu Dhabi, Hamriyah & RAK) and must hold a UAE driving license.

• Design, create, and implement training programs for new and existing staff.
• Develop training materials including manuals, e-learning modules, and presentations.
• Lead in-person and virtual training sessions for new hires and ongoing professional development.
• Organize workshops, role-playing activities, and seminars to improve staff skills (sales techniques, negotiation, client relationships, etc.).
• Oversee the onboarding process for new hires, ensuring they are integrated into the company culture and prepared for success.
• Assess the effectiveness of training programs through feedback, testing, and performance metrics.
• Work with HR and Line Managers to ensure training goals align with the company's overall objectives.
• Identify gaps in staff performance and recommend improvements to the training curriculum.
• Maintain records of training completion, certifications, and performance evaluations.
• Report on training outcomes and staff performance to the Management.

• At least 3+ years of experience in training or coaching, preferably in Freight Forwarding / Logistics industry.
• Excellent communication and interpersonal skills.
• Strong presentation and public speaking abilities.
• Ability to create training materials and evaluate staff performance.
• Willing to travel to offices within UAE (Dubai, Sharjah, Abu Dhabi, Hamriyah & RAK) and must hold a UAE driving license.

Do you wish to be one of those people who love what they do? You'll love it here. Please spare a few moments and fill in the application form.

Upload Cover letter (accept pdf files, max size: 1 MB)

Upload Resume (accept pdf files, max size: 1 MB)

• Design, create, and implement training programs for new and existing staff.
• Develop training materials including manuals, e-learning modules, and presentations.
• Lead in-person and virtual training sessions for new hires and ongoing professional development.
• Organize workshops, role-playing activities, and seminars to improve staff skills (sales techniques, negotiation, client relationships, etc.).
• Oversee the onboarding process for new hires, ensuring they are integrated into the company culture and prepared for success.
• Assess the effectiveness of training programs through feedback, testing, and performance metrics.
• Work with HR and Line Managers to ensure training goals align with the company's overall objectives.
• Identify gaps in staff performance and recommend improvements to the training curriculum.
• Maintain records of training completion, certifications, and performance evaluations.
• Report on training outcomes and staff performance to the Management.

• At least 3+ years of experience in training or coaching, preferably in Freight Forwarding / Logistics industry.
• Excellent communication and interpersonal skills.
• Strong presentation and public speaking abilities.
• Ability to create training materials and evaluate staff performance.
• Willing to travel to offices within UAE (Dubai, Sharjah, Abu Dhabi, Hamriyah & RAK) and must hold a UAE driving license.

• Design, create, and implement training programs for new and existing staff.
• Develop training materials including manuals, e-learning modules, and presentations.
• Lead in-person and virtual training sessions for new hires and ongoing professional development.
• Organize workshops, role-playing activities, and seminars to improve staff skills (sales techniques, negotiation, client relationships, etc.).
• Oversee the onboarding process for new hires, ensuring they are integrated into the company culture and prepared for success.
• Assess the effectiveness of training programs through feedback, testing, and performance metrics.
• Work with HR and Line Managers to ensure training goals align with the company's overall objectives.
• Identify gaps in staff performance and recommend improvements to the training curriculum.
• Maintain records of training completion, certifications, and performance evaluations.
• Report on training outcomes and staff performance to the Management.

• At least 3+ years of experience in training or coaching, preferably in Freight Forwarding / Logistics industry.
• Excellent communication and interpersonal skills.
• Strong presentation and public speaking abilities.
• Ability to create training materials and evaluate staff performance.
• Willing to travel to offices within UAE (Dubai, Sharjah, Abu Dhabi, Hamriyah & RAK) and must hold a UAE driving license.

Do you wish to be one of those people who love what they do? You'll love it here. Please spare a few moments and fill in the application form.

Upload Cover letter (accept pdf files, max size: 1 MB)

Upload Resume (accept pdf files, max size: 1 MB)

Devise the learning and development strategies in line with organizational goals, oversee implementation and delivery; and assess its outcomes. Partner closely with business leaders to understand the training needs and provide end-to-end solutions by using effective innovative methodologies and benchmarking to best practices in the retail arena. Deliver trainings at all levels.

The goal is to enhance competency levels, quality, performance, and productivity at the organization, department, and individual level.

In addition, will be a key member of the Human Resources team and work closely with the HR Head on initiatives or qualitative areas related to employee engagement, development, communication, or specific projects - as required from time to time.

• Identifying and assessing future and current training needs through job analysis, career paths, annual performance appraisals, and consultation with line managers and business heads.
• Drawing an overall or concept-wise training and development plan that addresses needs and expectations in all areas.

Deploying a wide variety of innovative training methods specific to the retail domain.

Ensuring effective induction, orientation sessions, focused workshops, and Boot Camps.

Monitoring and evaluating training program’s effectiveness, success, and ROI periodically and reporting on them.

Managing and deploying assessment tools effectively (Mystery shopping, staff checks, etc.).

Ensuring that the costs of planned programs are within defined budgets.

Amending and revising programs as necessary, in order to adapt to changes occurring in the work environment.

Maintaining a keen understanding of training trends, developments, and best practices.

Building and maintaining smart processes and systems to retain and spread knowledge.

Independently conducts key training sessions.

Closely managing and developing a focused training team (Two Faculty members).

Working on critical HR areas related to employee engagements, region development, and communication.

Traveling to Regions periodically; visiting stores and competition regularly - analyze, propose, and implement skill systems to all stakeholders.

Post Graduate in Business Administration/HR/Education/Psychology.

Strong educational background/studied in reputed institutes.

Proven working experience as a training manager in retail, aviation, hospitality, or service sectors.

Ideally, has an understanding of retail, luxury, high-end luxury market from a multi-national perspective.

Track record in designing and executing successful training programs.

Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations, etc.).

Articulate communicator, well-groomed and ability to bring about change and influence all levels. Strong English language skills.

Result-oriented with a focus on time, quality, and balanced approach.

Strong ethical values and integrity.

Excellent team management skills, ability to develop cohesive performing teams.

Devise the learning and development strategies in line with organizational goals, oversee implementation and delivery; and assess its outcomes. Partner closely with business leaders to understand the training needs and provide end-to-end solutions by using effective innovative methodologies and benchmarking to best practices in the retail arena. Deliver trainings at all levels.

The goal is to enhance competency levels, quality, performance, and productivity at the organization, department, and individual level.

In addition, will be a key member of the Human Resources team and work closely with the HR Head on initiatives or qualitative areas related to employee engagement, development, communication, or specific projects - as required from time to time.

• Identifying and assessing future and current training needs through job analysis, career paths, annual performance appraisals, and consultation with line managers and business heads.
• Drawing an overall or concept-wise training and development plan that addresses needs and expectations in all areas.

Deploying a wide variety of innovative training methods specific to the retail domain.

Ensuring effective induction, orientation sessions, focused workshops, and Boot Camps.

Monitoring and evaluating training program's effectiveness, success, and ROI periodically and reporting on them.

Managing and deploying assessment tools effectively (Mystery shopping, staff checks, etc.).

Ensuring that the costs of planned programs are within defined budgets.

Amending and revising programs as necessary, in order to adapt to changes occurring in the work environment.

Maintaining a keen understanding of training trends, developments, and best practices.

Building and maintaining smart processes and systems to retain and spread knowledge.

Independently conducts key training sessions.

Closely managing and developing a focused training team (Two Faculty members).

Working on critical HR areas related to employee engagements, region development, and communication.

Traveling to Regions periodically; visiting stores and competition regularly - analyze, propose, and implement skill systems to all stakeholders.

Post Graduate in Business Administration/HR/Education/Psychology.

Strong educational background/studied in reputed institutes.

Proven working experience as a training manager in retail, aviation, hospitality, or service sectors.

Ideally, has an understanding of retail, luxury, high-end luxury market from a multi-national perspective.

Track record in designing and executing successful training programs.

Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations, etc.).

Articulate communicator, well-groomed and ability to bring about change and influence all levels. Strong English language skills.

Result-oriented with a focus on time, quality, and balanced approach.

Strong ethical values and integrity.

Excellent team management skills, ability to develop cohesive performing teams.

We’re on the lookout for a driven Quality, Training & Process Development Lead to take full ownership of our quality framework, agent training, and process optimization across the Collections function. If you’re someone who thrives on building from scratch, driving consistency, and coaching teams toward excellence — this one’s for you.

Quality Assurance & Process Setup

Build and continuously enhance QA frameworks, call audit scorecards, and compliance monitoring tools

Define quality benchmarks aligned with business, client, and regulatory expectations

Drive routine call evaluations and deep-dive quality audits to flag gaps and root causes

Lead calibration sessions and align stakeholders on quality standards and audit scoring

Generate quality insights and recommend tactical improvements for better contact outcomes

Training & Agent Enablement

Design and deliver onboarding training for new joiners (tools, policies, product, soft skills)

Roll out refresher programs and learning interventions based on audit findings or process changes

Create SOPs, knowledge aids, and micro-learning content to support continuous development

Monitor training effectiveness through post-training evaluations and agent performance trends

3+ years in QA or training roles, preferably within collections, BPO, or contact center environments

Hands-on experience setting up QA processes and training structures from the ground up

Strong command of regulatory and compliance standards relevant to collections

Confident communicator with strong documentation and facilitation skills

Fluent in at least one other language (Arabic, Hindi, or Urdu) — Arabic highly preferred

Excellent English skills (written & spoken)

Proficient in Excel, QA platforms (e.g., Genesys/NICE), and learning management systems

This role is not just about auditing or training — it’s about owning and shaping how quality is defined, delivered, and sustained across the entire Collections operation. You’ll be empowered to build, lead, and leave a lasting mark.