Manager - Learning & Development (Training)

Dubai, Dubai Rivoli Group

Posted 1 day ago

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Job Description

Devise the learning and development strategies in line with organizational goals, oversee implementation and delivery; and assess its outcomes. Partner closely with business leaders to understand the training needs and provide end-to-end solutions by using effective innovative methodologies and benchmarking to best practices in the retail arena. Deliver trainings at all levels.

The goal is to enhance competency levels, quality, performance, and productivity at the organization, department, and individual level.

In addition, will be a key member of the Human Resources team and work closely with the HR Head on initiatives or qualitative areas related to employee engagement, development, communication, or specific projects - as required from time to time.

Job Description
  • Identifying and assessing future and current training needs through job analysis, career paths, annual performance appraisals, and consultation with line managers and business heads.
  • Drawing an overall or concept-wise training and development plan that addresses needs and expectations in all areas.

Deploying a wide variety of innovative training methods specific to the retail domain.

Ensuring effective induction, orientation sessions, focused workshops, and Boot Camps.

Monitoring and evaluating training program’s effectiveness, success, and ROI periodically and reporting on them.

Managing and deploying assessment tools effectively (Mystery shopping, staff checks, etc.).

Ensuring that the costs of planned programs are within defined budgets.

Providing a platform for ongoing development

Amending and revising programs as necessary, in order to adapt to changes occurring in the work environment.

Maintaining a keen understanding of training trends, developments, and best practices.

Building and maintaining smart processes and systems to retain and spread knowledge.

Independently conducts key training sessions.

Closely managing and developing a focused training team (Two Faculty members).

Working on critical HR areas related to employee engagements, region development, and communication.

Traveling to Regions periodically; visiting stores and competition regularly - analyze, propose, and implement skill systems to all stakeholders.

Profile

Post Graduate in Business Administration/HR/Education/Psychology.

Strong educational background/studied in reputed institutes.

Proven working experience as a training manager in retail, aviation, hospitality, or service sectors.

Ideally, has an understanding of retail, luxury, high-end luxury market from a multi-national perspective.

Track record in designing and executing successful training programs.

Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations, etc.).

Articulate communicator, well-groomed and ability to bring about change and influence all levels. Strong English language skills.

Result-oriented with a focus on time, quality, and balanced approach.

Strong ethical values and integrity.

Excellent team management skills, ability to develop cohesive performing teams.

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Manager - Learning & Development (Training)

Dubai, Dubai Rivoli Group

Posted today

Job Viewed

Tap Again To Close

Job Description

Devise the learning and development strategies in line with organizational goals, oversee implementation and delivery; and assess its outcomes. Partner closely with business leaders to understand the training needs and provide end-to-end solutions by using effective innovative methodologies and benchmarking to best practices in the retail arena. Deliver trainings at all levels.

The goal is to enhance competency levels, quality, performance, and productivity at the organization, department, and individual level.

In addition, will be a key member of the Human Resources team and work closely with the HR Head on initiatives or qualitative areas related to employee engagement, development, communication, or specific projects - as required from time to time.

Job Description
  • Identifying and assessing future and current training needs through job analysis, career paths, annual performance appraisals, and consultation with line managers and business heads.
  • Drawing an overall or concept-wise training and development plan that addresses needs and expectations in all areas.

Deploying a wide variety of innovative training methods specific to the retail domain.

Ensuring effective induction, orientation sessions, focused workshops, and Boot Camps.

Monitoring and evaluating training program's effectiveness, success, and ROI periodically and reporting on them.

Managing and deploying assessment tools effectively (Mystery shopping, staff checks, etc.).

Ensuring that the costs of planned programs are within defined budgets.

Providing a platform for ongoing development

Amending and revising programs as necessary, in order to adapt to changes occurring in the work environment.

Maintaining a keen understanding of training trends, developments, and best practices.

Building and maintaining smart processes and systems to retain and spread knowledge.

Independently conducts key training sessions.

Closely managing and developing a focused training team (Two Faculty members).

Working on critical HR areas related to employee engagements, region development, and communication.

Traveling to Regions periodically; visiting stores and competition regularly - analyze, propose, and implement skill systems to all stakeholders.

Profile

Post Graduate in Business Administration/HR/Education/Psychology.

Strong educational background/studied in reputed institutes.

Proven working experience as a training manager in retail, aviation, hospitality, or service sectors.

Ideally, has an understanding of retail, luxury, high-end luxury market from a multi-national perspective.

Track record in designing and executing successful training programs.

Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations, etc.).

Articulate communicator, well-groomed and ability to bring about change and influence all levels. Strong English language skills.

Result-oriented with a focus on time, quality, and balanced approach.

Strong ethical values and integrity.

Excellent team management skills, ability to develop cohesive performing teams.

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Training Coordinator

Dubai, Dubai ruadconsulting

Posted today

Job Viewed

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Job Description

Dubai, United Arab Emirates | Posted on 02/05/2025

Ruad Consulting is an expansion of SCOPI (Strategic Center for Organizational Performance Improvement), a company established in 2008 in Amman, Jordan. Ruad Consulting aims to empower public and private sectors across the MENA region by delivering innovative, world-class management consulting services that drive excellence and sustainable growth. The company specializes in excellence models, customer service models, training, quality standards, and more.

Ruad Consulting is committed to excellence, human-centric values, pro-activeness, professionalism, and dedication to clients' success.

Role Description

This is a full-time on-site role for a Training Coordinator located in Dubai. The Training Coordinator will be responsible for coordinating training sessions, developing training and development programs, facilitating communication between trainers, trainees, and clients, and ensuring the overall effectiveness of training initiatives.

Requirements

Qualifications

  • Training Coordination and Training & Development skills
  • Experience in Training and related certificates like (TOT) is a plus
  • Excellent organizational skills and attention to detail
  • Ability to adapt to diverse training needs and styles
  • Proficiency in MS Office and Learning Management Systems
  • Experience in a consulting or corporate training environment is a plus
  • Arabic & English speaking and writing is a must
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Training Manager

Dubai, Dubai Azcorealestate

Posted today

Job Viewed

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Job Description

Responsibilities
  • Develop Training Programs: Design and create engaging and effective training programs tailored to various roles within the company, including sales and property management.
  • Training Delivery: Conduct training sessions and workshops to deliver content effectively, ensuring participants gain practical knowledge and skills.
  • Evaluate Training Needs: Assess and identify training needs through performance evaluations, feedback, and industry trends to keep programs relevant and impactful.
  • Leadership & Coaching: Provide leadership and coaching to team members, fostering a culture of continuous learning and development.
  • Stay Updated: Keep abreast of industry developments, emerging trends, and best practices to ensure training programs remain current and effective.
  • Monitor & Report: Track and evaluate the effectiveness of training programs, providing reports and recommendations for improvements as needed.
  • Collaboration: Work closely with other departments and stakeholders to align training initiatives with organizational goals and objectives.
Qualifications
  • Minimum of 3 years of experience in the real estate industry.
  • Strong understanding of the real estate market and operations.
  • Excellent leadership and coaching skills.
  • Proven experience in a training role, preferably within the real estate industry.
  • Excellent presentation, communication, and interpersonal skills.
  • Ability to create and implement effective training materials and programs.
  • Proficient in evaluating training effectiveness and making data-driven decisions.
  • Up-to-date with industry trends and training methodologies.
Job Details

Location: Dubai

Job Type: Full-time

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Training Manager

Dubai, Dubai GMG

Posted 1 day ago

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Job Description

Role Summary:

The role holder will design, deliver, and evaluate training programs for our pharmacy and wellness store teams. He/she will be responsible for enhancing staff knowledge on products, customer care, compliance, and operational procedures to ensure a consistently high standard of service and regulatory compliance.

Core Responsibilities:

- Develop and deliver training sessions for retail pharmacy staff, sales staff, store managers, Area and Regional Managers.

- Conduct Onboarding and Induction programs tailored to healthcare retail operations and focused on business expectations.

- Train employees on product knowledge (e.g., OTC, Fitness and wellness), customer service, and upselling techniques.

- Ensure staff are trained on healthcare compliance standards (e.g., drug handling, labeling, storage, and customer advisories).

- Design engaging training materials (manuals, SOPs, videos, and e-learning modules).

- Collaborate with pharmacists and healthcare professionals to update training content regularly.

- Monitor training effectiveness through assessments, mystery audits, and feedback loops.

- Maintain training records and report progress to management and HR.

- Stay up-to-date with healthcare regulations, retail trends, and product launches.

- Provide continuous learning and refresher programs to improve service quality and sales performance.

- Review Existing Training Content, Identify gaps - amend and launch training modules (class-room/bite-sized) for Retail Staff

- Align with Brand Trainers for effective training deliveries and TNA Analysis for Retail Staff on a regular basis

Requirements:

• Bachelor’s degree in Business Management or Human Resources

• Experience in using LMS platforms and proficiency in MS Office (Excel, PowerPoint, Word).

• Willingness to travel across different emirates and work with multilingual teams.

• Previous experience in customer-facing healthcare retail roles is a plus.

• 7-10 years of experience in Training, of which 3 - 5 years of experience must be in Retail Environment (mandatory). Field Experience is Advantageous.

Seniority level
  • Seniority levelMid-Senior level
Employment type
  • Employment typeFull-time
Job function
  • Job functionTraining
  • IndustriesRetail, Retail Pharmacies, and Wellness and Fitness Services

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Training Manager

Dubai, Dubai Azcorealestate

Posted 2 days ago

Job Viewed

Tap Again To Close

Job Description

Responsibilities
  • Develop Training Programs: Design and create engaging and effective training programs tailored to various roles within the company, including sales and property management.
  • Training Delivery: Conduct training sessions and workshops to deliver content effectively, ensuring participants gain practical knowledge and skills.
  • Evaluate Training Needs: Assess and identify training needs through performance evaluations, feedback, and industry trends to keep programs relevant and impactful.
  • Leadership & Coaching: Provide leadership and coaching to team members, fostering a culture of continuous learning and development.
  • Stay Updated: Keep abreast of industry developments, emerging trends, and best practices to ensure training programs remain current and effective.
  • Monitor & Report: Track and evaluate the effectiveness of training programs, providing reports and recommendations for improvements as needed.
  • Collaboration: Work closely with other departments and stakeholders to align training initiatives with organizational goals and objectives.
Qualifications
  • Minimum of 3 years of experience in the real estate industry.
  • Strong understanding of the real estate market and operations.
  • Excellent leadership and coaching skills.
  • Proven experience in a training role, preferably within the real estate industry.
  • Excellent presentation, communication, and interpersonal skills.
  • Ability to create and implement effective training materials and programs.
  • Proficient in evaluating training effectiveness and making data-driven decisions.
  • Up-to-date with industry trends and training methodologies.
Job Details

Location: Dubai

Job Type: Full-time

Apply Now

Apply Now and Let’s Build Something Great Together

Your Name

Email

Contact

Message

Upload file

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Training Coordinator

Dubai, Dubai ruadconsulting

Posted 2 days ago

Job Viewed

Tap Again To Close

Job Description

Dubai, United Arab Emirates | Posted on 02/05/2025

Ruad Consulting is an expansion of SCOPI (Strategic Center for Organizational Performance Improvement), a company established in 2008 in Amman, Jordan. Ruad Consulting aims to empower public and private sectors across the MENA region by delivering innovative, world-class management consulting services that drive excellence and sustainable growth. The company specializes in excellence models, customer service models, training, quality standards, and more.

Ruad Consulting is committed to excellence, human-centric values, pro-activeness, professionalism, and dedication to clients' success.

Role Description

This is a full-time on-site role for a Training Coordinator located in Dubai. The Training Coordinator will be responsible for coordinating training sessions, developing training and development programs, facilitating communication between trainers, trainees, and clients, and ensuring the overall effectiveness of training initiatives.

Requirements

Qualifications

  • Training Coordination and Training & Development skills
  • Experience in Training and related certificates like (TOT) is a plus
  • Excellent organizational skills and attention to detail
  • Ability to adapt to diverse training needs and styles
  • Proficiency in MS Office and Learning Management Systems
  • Experience in a consulting or corporate training environment is a plus
  • Arabic & English speaking and writing is a must

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Training Coordinator

Dubai, Dubai Response Plus Medical Services

Posted 2 days ago

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Job Description

Responsibilities
  • Map out annual training plans for management, HR, customer support, and more
  • Design and develop training programs (outsourced and/or in-house)
  • Market available training to employees and provide necessary information about sessions
  • Conduct organization-wide training needs assessment and identify skills or knowledge gaps that need to be addressed
  • Use known education principles and stay up-to-date on new training methods and techniques
  • Design, prepare, and order educational aids and materials
  • Assess instructional effectiveness and determine the impact of training on employee skills and KPIs
  • Gather feedback from trainers and trainees after each educational session
  • Partner with internal stakeholders and liaise with experts regarding instructional design
  • Maintain updated curriculum database and training records
  • Host train-the-trainer sessions for internal subject matter experts
  • Manage and maintain in-house training facilities and equipment
Qualifications
  • Proven work experience as a Training Coordinator, Training Facilitator or similar role
  • Hands-on experience coordinating multiple training events in a corporate setting
  • Proven ability to complete full training cycle (assess needs, plan, develop, coordinate, monitor, and evaluate)
  • Advanced organizational skills with the ability to handle multiple assignments

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Training Manager

Dubai, Dubai London Premeir Centre

Posted 2 days ago

Job Viewed

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Job Description

A Training Manager in a training provider is responsible for overseeing all aspects of training programs. This includes conducting needs assessments, selecting qualified trainers, supervising training sessions, addressing issues, and ensuring materials are up-to-date. They liaise with trainers, respond to participant inquiries, manage training budgets, and evaluate program effectiveness. This role focuses on enhancing the skills and knowledge of employees, aligning training programs with organizational goals, and ensuring high-quality training experiences.

  • Job Type: Full Time
  • Location: Dubai office.
  • Experience Level: Senior-Level.

Responsibilities:

  • Conducting training needs analysis surveys and research.
  • Liaising with trainers and interviewing them to identify the qualified for each course.
  • Selecting the trainers for each course according to the qualifications and expectations.
  • Continuously searching for new trainers to cover all requested courses across all categories.
  • Personally supervising the training process by being present in the training locations, entering the halls, attending sessions, and gathering feedback from trainees.
  • Addressing urgent problems in training, whether by changing a coach or inviting another coach, and resolving any issues that may occur during the course.
  • Responding to queries from participants and clients about training.
  • Commissioning training materials from external suppliers.
  • Working with managers and colleagues to develop and design training materials that meet the needs of both.
  • Maintaining a database of potential learners and attendees for the courses.
  • Writing reports about the courses, keeping records, and managing training budgets.
  • Managing budgets for training in case trainers need to be sent abroad to conduct courses.
  • Making business cases for new training programs to align with institute goals.
  • Contributing to facilitating workshops and course programs if needed.
  • Evaluating the effectiveness of training and reporting on this to managers.
  • Ensuring training materials are accurate and up to date.
  • Ensuring participants receive required statutory training.
  • Keeping up to date with trends in training.

Qualifications:

  • A bachelor's degree in a relevant field such as Education, Training and Development, Human Resources, Business Administration, or related disciplines is required. A master's degree (MBA, MA, or MS) is a plus.

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Training Manager

Dubai, Dubai Azizi Group

Posted 2 days ago

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Job Description

We are Azizi, a leading Dubai-based developer and a passionate team committed to crafting beautiful homes for residents in the UAE. Our portfolio includes some of Dubai’s prime residential and commercial destinations, reflecting our dedication to transparency, customer centricity, quality, integrity, and adding value through a construction-driven approach.

With exciting launches such as Burj Azizi (the second tallest tower in the world), Monaco Mansions, and Azizi Venice—Dubai’s new luxurious Venetian-inspired waterfront community—we are rapidly expanding our capabilities in our Design 360 Studio. Our team seamlessly integrates Architecture, Structures, MEP, Landscape, Interiors, and Supervision to deliver innovative and value-driven real estate assets.

We are seeking a Training Manager to conduct training for sales support functions across the organization. The role involves providing industry-standard training to ensure all employees understand work processes and possess the skills required to perform their jobs effectively.

Responsibilities include:

  • Design and develop engaging, comprehensive training materials for various teams, including CRM, collections, telesales, customer service, and documentation departments.
  • Deliver both in-person and virtual training sessions to new hires and existing staff to enhance their skills and product knowledge.
  • Collaborate with department managers and team leads to identify specific training needs based on performance metrics and business goals. Conduct regular training needs assessments to ensure alignment with evolving business objectives and individual team performance.
  • Monitor and assess employee adherence to best practices, training materials, and company protocols. Provide feedback and recommendations for improvement based on adherence results.
  • Create customized training programs tailored to different departments' needs and objectives.
  • Design and implement methods to evaluate the effectiveness of training sessions, including feedback surveys, performance reviews, and assessments.
  • Maintain detailed records of training sessions, employee progress, and feedback for management. Provide reports on training outcomes and areas for future focus, offering insights to improve overall performance.
  • Develop e-learning modules or simulations to enhance remote training options and ensure wider reach.
  • Create tools or resources such as guides, FAQs, and process cheat sheets to support employee effectiveness.

Qualifications:

  • Minimum of 2 years of experience in a training role.
  • Previous experience in telesales or collections is preferred.
  • Experience in the real estate industry is a plus.
  • Familiarity with Learning Management Systems (LMS) and online learning environments is required.
  • Proficiency in PowerPoint, LMS platforms, Excel, Canva, and Kahoot.

Required Experience: Manager

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