277 Training Positions jobs in Dubai

Dubai, United Arab Emirates | Posted on 02/05/2025

Ruad Consulting is an expansion of SCOPI (Strategic Center for Organizational Performance Improvement), a company established in 2008 in Amman, Jordan. Ruad Consulting aims to empower public and private sectors across the MENA region by delivering innovative, world-class management consulting services that drive excellence and sustainable growth. The company specializes in excellence models, customer service models, training, quality standards, and more.

Ruad Consulting is committed to excellence, human-centric values, pro-activeness, professionalism, and dedication to clients' success.

Role Description

This is a full-time on-site role for a Training Coordinator located in Dubai. The Training Coordinator will be responsible for coordinating training sessions, developing training and development programs, facilitating communication between trainers, trainees, and clients, and ensuring the overall effectiveness of training initiatives.

Qualifications

• Training Coordination and Training & Development skills
• Experience in Training and related certificates like (TOT) is a plus
• Excellent organizational skills and attention to detail
• Ability to adapt to diverse training needs and styles
• Proficiency in MS Office and Learning Management Systems
• Experience in a consulting or corporate training environment is a plus
• Arabic & English speaking and writing is a must

Overview

With over 1,400 employees and over 2,700 airports in over 175 countries, ADB SAFEGATE is dedicated to making air travel safe, efficient, and environmentally friendly. With our innovative Airside 4.0 solutions, we help turning airports into smart airports, with the ultimate goal of enhancing the passenger experience.

Contract Type: Permanent

Job Location: UAE - Dubai

The Training Lead will manage the regional training operations: trainer team management, assignments and training calendar management whilst providing value to our customers by delivering high-quality training programs, both standard and customized, in our offices and on-site at the client premises.

• Coordinating and delivering client training projects from the training quotation to the completion of the training program.
• Establishing training objectives and KPIs relevant to the client’s needs.
• Quoting or assisting in the process of quoting the training project.
• Delivering standard training on our product portfolio to clients.
• Overseeing preparation and delivery of customized training, in the factory and on-site, according to the client’s equipment and needs.
• Developing, updating and reviewing technical training content and participate in the rationalization of the training portfolio.
• Stimulating the regional training community.
• Supporting in bid + content creation for complex training plans

• Bachelor of Engineering in Electricity/Electronics or equivalent by experience.
• Advanced degree in Education, Training, or a related field is an asset.
• Relevant experience in airside training or services.
• In-depth business acumen of airport ecosystem.
• Good knowledge of the airfield maintenance, installation & commissioning procedures
• Professional knowledge of relevant international and national standards (FAA, ICAO, EASA …) and CE/EMC/IEC requirement
• Experience in Customer Service activities, processes and tools implementation.
• Fluent English is mandatory.
• Dutch, Italian, French, Spanish, German are assets.

• A dynamic and challenging environment that encourages growth and learning.
• Opportunities to shape the future of our industry and make a significant impact.
• A collaborative culture that values innovation, integrity, and inclusivity.

If you want to join a global business and enjoy being a team player who’s driven and passionate, then this is your opportunity to come on board by applying!

ADB SAFEGATE is an equal opportunity employer. ADB SAFEGATE does not discriminate against any employee or applicant for employment because of characteristics protected by law, including but not limited to, race, color, age, creed, religion, national origin, ancestry, sex, sexual orientation, marital status, veteran status, or disability. If you need assistance or reasonable accommodation in completing this application or during the interview, please contact our Human Resources Department.

Fueling the business of fun.

Not just a game-changer, it’s a life-changer. Designed to deliver a superior guest experience, the software solutions platform is a complete integrated solution made to enable business owners to achieve greater operational efficiency while reducing costs and increasing profitability.

With Embed’s platform, a business (single or multi-location) has real-time visibility and control across the entire operation: a full range of games management, real-time prize inventory, from guest party planning and bookings via mobile to integrated point-of-sales, including bundles and upsell packages, self-recycling game card kiosks and so much more. And it is all interconnected.

We have offices across the globe: USA, EMEA, and Asia. With more than 1,000 customers and over 3,000 installations in 56 countries, we are equipped and ready to empower Family Entertainment businesses with direct sales, services, and support anytime, anywhere.

We are in the business of fun and no one takes fun more seriously than us, which is why we put our people at the heart of everything we do, and how we do it. Get inspired because no one’s having more fun than us.

As a member of the Training team, you are an integral point of contact for customers and as such, you form part of the team that helps to showcase the core functions of our product suite and how Embed can assist in the daily running of each customer’s business. We strive to provide the best-in-class training as part of the overall customer experience.

For this role, you will develop relationships and build rapport quickly with customers. You will utilize your training expertise to deliver effective learning programs for both our customers and internal teams.

In addition, you will collaborate with Technical Support Specialists and Leads, Senior Training Specialists, and Technical Writers to assist with the design, delivery, and maintenance of training resource material for both internal and external use.

• Provide first class training to customers and staff as part of the onboarding process, as well as refresher training as required
• Facilitate sessions for internal teams to demonstrate and train on software updates, enhancements, and new products
• Provide remote training of related hardware components including integrated card readers, POS terminals, self-service kiosks, and associated peripherals
• Partner with Technical Support Specialists and Leads to identify areas of improvement in training and assist with the creation, documentation, and sharing of technical procedures for the overall enhancement of the organization’s competencies and knowledgebase articles
• Assist the Technical Writer with the design, delivery and maintenance of training documentation including user guides, videos and knowledge base articles
• Ticket ownership including ticket creation, update, solution and closure
• Establish and maintain relationships with Functional Managers to ensure the delivery of content that meets the training needs of customers
• Provide assistance to Customer Experience functions as part of the onboarding and installation process for new customers
• Communicate proactively with customers using clear, professional, and effective communication
• Leverage all approved internal knowledge base to deliver up to date service to our customers
• Ensure training activities continually strive to meet and/or exceed team KPIs
• Responsible for self-developing skills and technical knowledge on new and existing products and features
• Comply with confidentiality and license agreements
• Remain knowledgeable of customer and partner relationships

• 1-3 years’ experience working in a fast-paced training/onboarding role is preferred
• Bachelor’s degree in relevant technical field or equivalent education/work experience
• Experience in customer service and in communicating both written and verbal
• Have natural desire to teach and explain complex technical information to people who have non-technical backgrounds
• Good at building strong relationships with customers and with team members
• Able to balance time among multiple activities
• Training customers and internal teams
• Creating and maintaining training resource materials
• Continuous improvement mindset and preparedness for new approaches and solutions to enhance the Training process
• Highly organized and efficient with strong attention to detail
• Can understand and learn technical topics quickly
• Self-motivated with a passion for e-learning, training and development practices and analytics
• Good at handling customers with patience, tact, and empathy
• Some morning and evening calls are expected to coordinate activities with others in different time zones

• Premium Medical insurance from Cigna
• Dental & Vision insurance from Cigna
• End of Service Benefits as per UAE Labour Laws
• Paid time off to include vacation, sick, holidays
• Amount equal to a Return Flight from home country
• Workmen’s compensation coverage
• Robust Learning Management System for employee growth and development

Company Description

We're part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100.

Our purpose is to connect our customers to information and people that help them know more, do more and be more. No other company in the world helps more people share professional knowledge or make business connections.

We run around 800 events each year, create digital platforms based on engaging news and information content, and operate professional development programmes for individuals and businesses.

Job Description

This role is based in our One Central, Dubai World Trade Center, Dubai, UAE office.

An exciting new opportunity has arisen to join Informa Connect Academy's Training Production Team in the Dubai office. The Training Producer will be responsible for validating and developing existing and new courses for the public training portfolios. The role offers a great opportunity to nurture and grow the various verticals that form the training portfolios in the Middle East, North Africa as well as the UK and Australia. Ideal candidates will have already excelled as Producers managing training products and learning solutions around all or some of the following verticals: HR, Finance, Supply Chain, Audit, Risk Management, Compliance and Governance, Leadership Skills, Strategy Management, Data Analysis, and Business Management Skills - for corporates and professionals.

You will be responsible for developing and creating engaged communities by producing powerful content for physical and digital initiatives such as webinars, training courses, videos, and newsletters.

• Drive the development of the training portfolios to meet ambitious growth targets
• Conduct extensive research to validate and launch training topics to ensure that all new courses are relevant to the industry and fast-paced nature of today's businesses
• Create a schedule of cutting-edge training programmes addressing the ever-evolving learning needs of professionals across industries
• Research, interview, select, and negotiate with subject matter experts to deliver training courses
• Work closely with subject matter experts / trainers to define course curriculum along with well-articulated learning objectives
• Advise subject matter experts / trainers to design learning material using instructional design skills for in-person training as well as e-learning courses
• Write engaging content contributing to the development of content plans for each portfolio
• Seek out and implement innovative learning formats, features and ideas that will drive revenue and customer engagement across all courses
• Develop a strong network of industry leaders to be seen as a peer within your sector and to attract the best trainers to deliver our courses
• Identify, research, and facilitate partnerships with globally recognised associations (universities and certification bodies)
• Project manage the delivery of the courses in liaison with the Operations Teams
• Ensure profitability of the courses through effective project and cost management
• Deliver sales and marketing briefings to the wider teams to ensure they understand the objectives and USPs when pitching to delegates / learners and decision makers
• Work with the head of production to develop year-round strategies that will increase the commerciality of the training and content we produce
• Review performance data that includes financial, sales, and activity reports and spreadsheets, to monitor and measure portfolio productivity, goal achievement, and overall effectiveness

• Delegate attendance and revenue
• Timely delivery and quality of training courses
• Strategy development and delivery

• Maintain transparent communication between internal and external stakeholders
• Effectively communicate information in department meetings, one-on-one catch ups, and regular interpersonal communication channels
• Work closely with the marketing department to ensure quality of delegates / learners on the courses by reviewing data selection and ensuring quality data build for new courses and geos
• Identify and liaise with key thought leaders, institutions, and companies within each vertical – for product development and conversations around growth deliverables

Minimum Education Level

• Educated to degree level or equivalent

• Previous training production and content writing experience in Middle Eastern markets
• Strong data, dashboard reporting and analytical skills (using Excel and other platforms)
• Previous experience working with an LMS
• Instructional design, course curriculum, and training design skills
• Telephone and desk research skills
• Experience of working in a deadline driven environment
• Ability to work under pressure and within competing priorities
• High-level competency in writing strong sales-driven copy in English
• Strong project management and organisational skills
• Entrepreneurial / commercial aptitude

• Ability to work as part of a close-knit team
• Flexible when on occasions asked to perform tasks outside of the overall remit
• Customer focussed
• Results-driven
• Strong planning and self-organising skills
• Effective communication skills at all levels, both externally and internally
• Attention to detail and accuracy
• Ability to multi-task
• Innovative
• Influence and persuasion skills
• Cultural awareness and sensitivity
• Trustworthy and discreet with sensitive information

We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you're not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely.

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here's some of what you can expect when you join us. But don't just take our word for it – see what our colleagues have to say at

Our benefits include :

• Time out : 25 days annual leave, plus a birthday leave day and the chance to work from (almost) anywhere for up to four weeks a year
• Broader impact : take up to four days per year to volunteer
• Great community : a welcoming culture with in-person and online social events, our fantastic Walk the World team day and active diversity and inclusion networks
• Annual Flight entitlement after completing 1 year service paid as a cash amount
• A comprehensive company funded private medical insurance with optical and dental coverage
• A ShareMatch scheme that allows you to become an Informa shareholder from the start of your employment, and benefit from free matching shares
• Recognition for great work, with global awards and kudos programmes
• Strong wellbeing support through EAP assistance, mental health first aiders, and access to health apps and more
• Career opportunity : the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it's time for the next step, we encourage and support internal job moves
• As an international company, the chance to collaborate with teams around the world

We're not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

See how Informa handles your personal data when you apply for a job here.

About Training Roles: Seeking an experienced Corporate Trainer to develop employees' skills and knowledge.

The selected candidate will design and deliver training programs, collaborating with department heads to assess needs and create materials for effective training sessions.

• Develop and deliver training programs for multiple departments
• Assess employee training needs and create tailored programs
• Facilitate workshops, seminars, and team-building activities
• Monitor and evaluate training effectiveness, making improvements when necessary
• Maintain up-to-date knowledge of industry trends and best practices
• Provide support and mentorship during the training process

Requirements:

1. Proven experience as a Corporate Trainer or similar role
2. Strong presentation and communication skills
3. Ability to engage and motivate employees
4. Experience in creating training materials and programs
5. Knowledge of real estate industry practices beneficial but not required

We're part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100.

Our purpose is to connect our customers to information and people that help them know more, do more and be more. No other company in the world helps more people share professional knowledge or make business connections.

We run around 800 events each year, create digital platforms based on engaging news and information content, and operate professional development programmes for individuals and businesses.

Job Description

This role is based in our One Central, Dubai World Trade Center, Dubai, UAE office.

The Role

An exciting new opportunity has arisen to join Informa Connect Academy's Training Production Team in the Dubai office. The Training Producer will be responsible for validating and developing existing and new courses for the public training portfolios. The role offers a great opportunity to nurture and grow the various verticals that form the training portfolios in the Middle East, North Africa as well as the UK and Australia. Ideal candidates will have already excelled as Producers managing training products and learning solutions around all or some of the following verticals: HR, Finance, Supply Chain, Audit, Risk Management, Compliance and Governance, Leadership Skills, Strategy Management, Data Analysis, and Business Management Skills - for corporates and professionals.

You will be responsible for developing and creating engaged communities by producing powerful content for physical and digital initiatives such as webinars, training courses, videos, and newsletters.

• Drive the development of the training portfolios to meet ambitious growth targets
• Conduct extensive research to validate and launch training topics to ensure that all new courses are relevant to the industry and fast-paced nature of today's businesses
• Create a schedule of cutting-edge training programmes addressing the ever-evolving learning needs of professionals across industries
• Research, interview, select, and negotiate with subject matter experts to deliver training courses
• Work closely with subject matter experts/trainers to define course curriculum along with well-articulated learning objectives
• Advise subject matter experts/trainers to design learning material using instructional design skills for in-person training as well as e-learning courses
• Write engaging content contributing to the development of content plans for each portfolio,
• Seek out and implement innovative learning formats, features and ideas that will drive revenue and customer engagement across all courses
• Develop a strong network of industry leaders to be seen as a peer within your sector and to attract the best trainers to deliver our courses
• Identify, research, and facilitate partnerships with globally recognised associations (universities and certification bodies)
• Project manage the delivery of the courses in liaison with the Operations Teams
• Ensure profitability of the courses through effective project and cost management
• Deliver sales and marketing briefings to the wider teams to ensure they understand the objectives and USPs when pitching to delegates/learners and decision makers
• Work with the head of production to develop year-round strategies that will increase the commerciality of the training and content we produce
• Review performance data that includes financial, sales, and activity reports and spreadsheets, to monitor and measure portfolio productivity, goal achievement, and overall effectiveness

KPIs

• Delegate attendance and revenue
• Timely delivery and quality of training courses
• Strategy development and delivery

Reporting & Communication

• Maintain transparent communication between internal and external stakeholders
• Effectively communicate information in department meetings, one-on-one catch ups, and regular interpersonal communication channels
• Work closely with the marketing department to ensure quality of delegates/learners on the courses by reviewing data selection and ensuring quality data build for new courses and geos
• Identify and liaise with key thought leaders, institutions, and companies within each vertical – for product development and conversations around growth deliverables

Qualifications

• Educated to degree level or equivalent
• Previous training production and content writing experience in Middle Eastern markets
• Strong data, dashboard reporting and analytical skills (using Excel and other platforms)
• Previous experience working with an LMS
• Instructional design, course curriculum, and training design skills
• Telephone and desk research skills
• Experience of working in a deadline driven environment
• Ability to work under pressure and within competing priorities
• High-level competency in writing strong sales-driven copy in English
• Strong project management and organisational skills
• Ability to work as part of a close-knit team
• Flexible when on occasions asked to perform tasks outside of the overall remit
• Results-driven
• Strong planning and self-organising skills
• Effective communication skills at all levels, both externally and internally
• Attention to detail and accuracy
• Ability to multi-task
• Influence and persuasion skills
• Cultural awareness and sensitivity
• Trustworthy and discreet with sensitive information

Additional Information

We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you're not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely.

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here's some of what you can expect when you join us. But don't just take our word for it – see what our colleagues have to say at

Our benefits include:

• Time out: 25 days annual leave, plus a birthday leave day and the chance to work from (almost) anywhere for up to four weeks a year
• Broader impact: take up to four days per year to volunteer
• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World team day and active diversity and inclusion networks
• Annual Flight entitlement after completing 1 year service paid as a cash amount
• A comprehensive company funded private medical insurance with optical and dental coverage
• A ShareMatch scheme that allows you to become an Informa shareholder from the start of your employment, and benefit from free matching shares
• Recognition for great work, with global awards and kudos programmes
• Strong wellbeing support through EAP assistance, mental health first aiders, and access to health apps and more
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it's time for the next step, we encourage and support internal job moves
• As an international company, the chance to collaborate with teams around the world

We're not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

See how Informa handles your personal data when you apply for a job here.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Product Management
• Industries Events Services

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Fueling the business of fun.

Not just a game-changer, it's a life-changer. Designed to deliver a superior guest experience, the software solutions platform is a complete integrated solution made to enable business owners to achieve greater operational efficiency while reducing costs and increasing profitability.

With Embed's platform, a business (single or multi-location) has real-time visibility and control across the entire operation: a full range of games management, real-time prize inventory, from guest party planning and bookings via mobile to integrated point-of-sales, including bundles and upsell packages, self-recycling game card kiosks and so much more. And it is all interconnected.

We have offices across the globe: USA, EMEA, and Asia. With more than 1,000 customers and over 3,000 installations in 56 countries, we are equipped and ready to empower Family Entertainment businesses with direct sales, services, and support anytime, anywhere.

We are in the business of fun and no one takes fun more seriously than us, which is why we put our people at the heart of everything we do, and how we do it. Get inspired because no one's having more fun than us.

As a member of the Training team, you are an integral point of contact for customers and as such, you form part of the team that helps to showcase the core functions of our product suite and how Embed can assist in the daily running of each customer's business. We strive to provide the best-in-class training as part of the overall customer experience.

For this role, you will develop relationships and build rapport quickly with customers. You will utilize your training expertise to deliver effective learning programs for both our customers and internal teams.

In addition, you will collaborate with Technical Support Specialists and Leads, Senior Training Specialists, and Technical Writers to assist with the design, delivery, and maintenance of training resource material for both internal and external use.

• Provide first class training to customers and staff as part of the onboarding process, as well as refresher training as required
• Facilitate sessions for internal teams to demonstrate and train on software updates, enhancements, and new products
• Provide remote training of related hardware components including integrated card readers, POS terminals, self-service kiosks, and associated peripherals
• Partner with Technical Support Specialists and Leads to identify areas of improvement in training and assist with the creation, documentation, and sharing of technical procedures for the overall enhancement of the organization's competencies and knowledgebase articles
• Assist the Technical Writer with the design, delivery and maintenance of training documentation including user guides, videos and knowledge base articles
• Ticket ownership including ticket creation, update, solution and closure
• Establish and maintain relationships with Functional Managers to ensure the delivery of content that meets the training needs of customers
• Provide assistance to Customer Experience functions as part of the onboarding and installation process for new customers
• Communicate proactively with customers using clear, professional, and effective communication
• Leverage all approved internal knowledge base to deliver up to date service to our customers
• Ensure training activities continually strive to meet and/or exceed team KPIs
• Responsible for self-developing skills and technical knowledge on new and existing products and features
• Comply with confidentiality and license agreements
• Remain knowledgeable of customer and partner relationships

• 1-3 years' experience working in a fast-paced training/onboarding role is preferred
• Bachelor's degree in relevant technical field or equivalent education/work experience
• Experience in customer service and in communicating both written and verbal
• Have natural desire to teach and explain complex technical information to people who have non-technical backgrounds
• Good at building strong relationships with customers and with team members
• Able to balance time among multiple activities
• Training customers and internal teams
• Creating and maintaining training resource materials
• Continuous improvement mindset and preparedness for new approaches and solutions to enhance the Training process
• Highly organized and efficient with strong attention to detail
• Can understand and learn technical topics quickly
• Self-motivated with a passion for e-learning, training and development practices and analytics
• Good at handling customers with patience, tact, and empathy
• Some morning and evening calls are expected to coordinate activities with others in different time zones

• Premium Medical insurance from Cigna
• Dental & Vision insurance from Cigna
• End of Service Benefits as per UAE Labour Laws
• Paid time off to include vacation, sick, holidays
• Amount equal to a Return Flight from home country
• Workmen's compensation coverage
• Robust Learning Management System for employee growth and development

Job Overview

We are seeking a skilled and experienced Training Specialist to join our team. The ideal candidate will have a strong background in training methodologies, excellent communication skills, and the ability to work effectively in a fast-paced environment.

The successful candidate will be responsible for designing and delivering training programs that meet the needs of our clients. This will involve working closely with subject matter experts to develop comprehensive training materials, delivering training sessions, and evaluating participant feedback.

In addition to their technical expertise, the ideal candidate will possess excellent interpersonal skills, be able to build strong relationships with clients and colleagues, and have a proven track record of delivering high-quality results in a timely manner.

We offer a competitive salary and benefits package, as well as opportunities for professional development and career advancement.

This role is an exciting opportunity for a motivated and ambitious individual to take on new challenges, develop their skills, and make a real contribution to our organization.

• Design and deliver training programs that meet client needs
• Work closely with subject matter experts to develop comprehensive training materials
• Deliver training sessions and evaluate participant feedback
• Build strong relationships with clients and colleagues
• Produce high-quality results in a timely manner

• Bachelor's Degree in related field from a four-year college or university
• 2-4 years of relevant experience in training and development
• Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.)
• Strong communication skills, both written and verbal
• Proficient in Microsoft Office
• Demonstrated ability to multi-task, prioritize, and meet timelines on deliverable

Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills

Analyzes possible solutions using standard procedures and principles

Builds knowledge of the organization, processes and customers Solves a range of straightforward problems

Receives a moderate level of guidance and direction

We are a leading provider of business process outsourcing services, committed to delivering exceptional quality and service to our clients. We offer a dynamic and supportive work environment, where you can develop your skills, advance your career, and make a real difference to our business.

To learn more about this exciting opportunity, please contact us at (insert contact information).

We're part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100.

Our purpose is to connect our customers to information and people that help them know more, do more and be more. No other company in the world helps more people share professional knowledge or make business connections.

We run around 800 events each year, create digital platforms based on engaging news and information content, and operate professional development programmes for individuals and businesses.

This role is based in ourOne Central, Dubai World Trade Center, Dubai, UAEoffice.

The Role
An exciting new opportunity has arisen to join Informa Connect Academy's Training Production Team in the Dubai office.The Training Producer will be responsible for validating and developing existing and new courses for the public training portfolios. The role offers a great opportunity to nurture and grow the various verticals that form the training portfolios in the Middle East, North Africa as well as the UK and Australia. Ideal candidates will have already excelled as Producers managing training products and learning solutions around all or some of the following verticals: HR, Finance, Supply Chain, Audit, Risk Management, Compliance and Governance, Leadership Skills, Strategy Management, Data Analysis, and Business Management Skills - for corporates and professionals.

You will be responsible fordeveloping and creatingengaged communitiesby producing powerful content for physical and digital initiatives such as webinars, training courses, videos, and newsletters.

• Drive the development of the training portfolios to meet ambitious growth targets
• Conduct extensive research to validate and launch training topics to ensure that all new courses are relevant to the industry and fast-paced nature of today's businesses
• Create a schedule of cutting-edge training programmes addressing the ever-evolving learning needs of professionals across industries
• Research, interview, select, and negotiate with subject matter experts to deliver training courses
• Work closely with subject matter experts/trainers to define course curriculum along with well-articulated learning objectives
• Advise subject matter experts/trainers to design learning material using instructional design skills for in-person training as well as e-learning courses
• Write engaging content contributing to the development of content plans for each portfolio,
• Seek out and implement innovative learning formats, features and ideas that will drive revenue and customer engagement across all courses
• Develop a strong network of industry leaders to be seen as a peer within your sector and to attract the best trainers to deliver our courses
• Identify, research, and facilitate partnerships with globally recognised associations (universities and certification bodies)
• Project manage the delivery of the courses in liaison with the Operations Teams
• Ensure profitability of the courses through effective project and cost management
• Deliver sales and marketing briefings to the wider teams to ensure they understand the objectives and USPs when pitching to delegates/learners and decision makers
• Work with the head of production to develop year-round strategies that will increase the commerciality of the training and content we produce
• Review performance data that includes financial, sales, and activity reports and spreadsheets, to monitor and measure portfolio productivity, goal achievement, and overall effectiveness

KPIs

• Delegate attendance and revenue
• Timely delivery and quality of training courses
• Strategy development and delivery

Reporting & Communication

• Maintain transparent communication between internal and external stakeholders
• Effectively communicate information in department meetings, one-on-one catch ups, and regular interpersonal communication channels
• Work closely with the marketing department to ensure quality of delegates/learners on the courses by reviewing data selection and ensuring quality data build for new courses and geos
• Identify and liaise with key thought leaders, institutions, and companies within each vertical – for product development and conversations around growth deliverables

• Educated to degree level or equivalent
• Previous training production and content writing experience in Middle Eastern markets
• Strong data, dashboard reporting and analytical skills (using Excel and other platforms)
• Previous experience working with an LMS
• Instructional design, course curriculum, and training design skills
• Telephone and desk research skills
• Experience of working in a deadline driven environment
• Ability to work under pressure and within competing priorities
• High-level competency in writing strong sales-driven copy in English
• Strong project management and organisational skills
• Ability to work as part of a close-knit team
• Flexible when on occasions asked to perform tasks outside of the overall remit
• Results-driven
• Strong planning and self-organising skills
• Effective communication skills at all levels, both externally and internally
• Attention to detail and accuracy
• Ability to multi-task
• Influence and persuasion skills
• Cultural awareness and sensitivity
• Trustworthy and discreet with sensitive information

We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you're not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely.

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here's some of what you can expect when you join us. But don't just take our word for it – see what our colleagues have to say atLifeAt.Informa.com

Our benefits include:

• Time out: 25 days annual leave, plus a birthday leave day and the chance to work from (almost) anywhere for up to four weeks a year
• Broader impact: take up to four days per year to volunteer
• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World team day and active diversity and inclusion networks
• Annual Flight entitlement after completing 1 year service paid as a cash amount
• A comprehensive company funded private medical insurance with optical and dental coverage
• A ShareMatch scheme that allows you to become an Informa shareholder from the start of your employment, and benefit from free matching shares
• Recognition for great work, with global awards and kudos programmes
• Strong wellbeing support through EAP assistance, mental health first aiders, and access to health apps and more
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it's time for the next step, we encourage and support internal job moves
• As an international company, the chance to collaborate with teams around the world

We're not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

If you would like to request reasonable adjustments or accommodationsto assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

See how Informa handles your personal data when you apply for a jobhere .