16 Troubleshooting jobs in Abu Dhabi

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Responsible for overseeing wellbeing, and availability of regional field service team members while performing commissioning, start-up, field services and other service projects internally and externally including provision of technical advisory for AMS service projects, bidding activity, in order to maintain the integrity and quality of service

• Be the “go to” person for all technical support and inquiries for customers and field service teams.
• Support Service Managers in the development of technical scope, cost and schedule for service project bids and customer meetings.
• Support Service Managers in the execution of service projects, including start-up and commissioning of company owned units, sold units, build-own-operate equipment and field service jobs, including coordination of internal & external. resources and customer communications.
• Identify technical training needs and prepare related budget and schedule for service technical team.
• Upkeep department special tools and register in compliance with established procedures.
• Prepare and submit annual budget expense plans concerning service team requirements to Supervisor/ Manager
• Analyze repetitive event occurrences and provide technical solutions to service teams and customers.
• Coordinate, schedule, manage availability of services project team and address any concerns arisen.
• Provide service utilization progress reports to regional management office.
• Comply with all Enerflex HR, Quality, HSE, and all the Company policies, procedures, processes, work instructions and guidelines

Perform all other duties as assigned by Supervisor / Manager

• Ability to respond to common inquiries or complaints from internal as well as external customers
• Ability to write technical reports, to field engineer & calculate equipment improvements
• Ability to apply engineering concepts to troubled areas
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
• Ability to manage service projects, coordinating internal and external resources, budgets and logistics.
• Critical thinking and decision-making skills are essential to balance customer needs with company cost issues
• Good customer management and communication skills are required to maintain customer confidence both internally as well as externally
• Must be a team player and self-starter and have the ability to work with little/no supervision
• University Graduate; Mechanical Engineering
• 12 to 15 years or more experience with gas engines/compressor equipment

Travel internationally and work in remote geographical locations

About Us:

Transforming Energy for a Sustainable Future. Enerflex is a premier integrated global provider of energy infrastructure solutions, covering gas processing, compression, power generation, refrigeration, cryogenic, energy transition, and water solutions. We proudly employ more than 5,000 highly skilled employees across over 25 countries worldwide. Enerflex places its core Values of Integrity, Commitment, Creativity, and Success into action across all aspects of the business. Our innovation, strong commitment to safety, and superior service to our customers positions us as the optimal partner to meet the needs of the dynamic energy industry. We foster a culture of ensuring our employees have the tools to do their jobs right, but to also thrive in their roles. We pride ourselves in our competitive wages, extensive rewards programs, celebration of successes of individuals and teams, and are committed to ensuring Enerflex remains a safe and inclusive space for all.

Enerflex is an Equal Opportunity Employer

Enerflex grants equal employment opportunity to all qualified persons without regard to race, color, sex, age, national origin, religion, genetic information, mental or physical disability, or any other characteristic protected by applicable federal, state, or local law. Equal employment opportunities are provided in recruitment, hiring, promotions, wages, benefits, and other terms, conditions, and privileges of employment.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, tasks, duties, knowledge, skills, and abilities required.

Weatherford Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates

Join to apply for the Technical Support Engineer - Well Services role at Weatherford

Weatherford Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates

Join to apply for the Technical Support Engineer - Well Services role at Weatherford

JOB DESCRIPTION

The Technical Support Engineer will support the Well Services by providing planning and operational support for rigless solutions in intermediate to complex wells. Initially, the role will focus on delivering technical solutions during the sales process. Afterward, the engineer will lead operational project planning and execution in coordination with the Country Operations team.

Job Overview

JOB DESCRIPTION

The Technical Support Engineer will support the Well Services by providing planning and operational support for rigless solutions in intermediate to complex wells. Initially, the role will focus on delivering technical solutions during the sales process. Afterward, the engineer will lead operational project planning and execution in coordination with the Country Operations team.

Responsibilities

Support Health, Safety, and Environmental policies and ensure compliance with Weatherford's Quality Policy.

Manage project preparation, proposals, and job engineering support for Well Services operations.

Adhere to Weatherford best practices in technical proposals and programs.

Coordinate Well Services projects in the field as needed.

Lead and participate in HAZID/HAZOP, DWOP, and well planning meetings.

Track lessons learned and apply them to future operations.

Prepare operating procedures and ensure compliance with standard SOPs.

Optimize performance through well monitoring and software recommendations.

Maintain client communication during and after jobs, updating on results.

Travel to the field for critical projects and operations.

Prepare technical reports, papers, and presentations as required.

Stay updated on other Weatherford products that may enhance well operations.

Skills

Strong problem-solving abilities.

Ability to manage multiple projects with a positive attitude.

Excellent time and project management skills.

Proficiency in Microsoft Office suite.

Strong communication skills (oral and written).

Ability to work well in a team environment and with clients.

Proven experience leading technical workshops and risk assessments.

Ability to work independently and manage well services operations.

Qualifications

Accredited Engineering degree (Petroleum Engineering preferred).

5+ years of related work experience (Field Engineer or equivalent).

Proven experience with Artificial Lift Solutions or Well Services.

Willingness to travel to remote land and offshore locations.

Strong English language skills.

Proven project management experience.

Preferred

Experience with Thru-Tubing Inflatable.

Onshore and Offshore exposure.

Experience running Thru-Tubing software for milling, jarring, and inflatables.

Operational experience in rigless installations and retrofit solutions.

About Us

Weatherford is a leading global energy services company. Our world-class experts partner with customers to optimize their resources and realize the full potential of their assets. Across our operating locations, including manufacturing, research and development, service, and training facilities, operators choose us for strategic solutions that add efficiency, flexibility, and responsibility to any energy operation.

When you join Weatherford, you instantly feel connected to something bigger – a community that is grounded by our core values and driven to create innovative solutions for our customers. We celebrate each other's successes, grow together, and learn from each other constantly. Individually, we are impressive. Together, we are unstoppable. We are One Weatherford.

Weatherford is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries Oil and Gas

Referrals increase your chances of interviewing at Weatherford by 2x

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We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Tech Support Specialist

• We are seeking an organized and detail-oriented Tech Support Specialist to join our team. The successful candidate will be responsible for providing technical assistance and support to end-users, troubleshooting and resolving technical problems or issues related to computer software, systems, internet access, hardware, and peripheral equipment.
• The ideal candidate will have excellent communication skills, both written and verbal, and be able to work effectively in a fast-paced environment.

• High school diploma or G.E.D. equivalent
• At least 1 year of related work experience
• No supervisory experience required
• Licenses or certifications not required

We offer a dynamic and inclusive work environment that values diversity and promotes equal opportunities for all associates. Our commitment to nondiscrimination ensures that everyone has access to the same opportunities and resources.

Our team is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We foster an environment where unique backgrounds are valued, and our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.

We are seeking a highly skilled and experienced Technical Support Specialist to join our team. As a key member of our organization, you will play a crucial role in providing technical support for our operations.

Job Description:

The successful candidate will be responsible for:

• Providing technical planning and operational support for rigless solutions in intermediate to complex wells.

• Delivering technical solutions during the sales process and leading operational project planning and execution in coordination with our Country Operations team.

• Supporting Health, Safety, and Environmental policies and ensuring compliance with our Quality Policy.

• Managing project preparation, proposals, and job engineering support for our Well Services operations.

• Coodinating Well Services projects in the field as needed.

• Leading and participating in HAZID/HAZOP, DWOP, and well planning meetings.

• Tracking lessons learned and applying them to future operations.

• Preparing operating procedures and ensuring compliance with standard SOPs.

• Optimizing performance through well monitoring and software recommendations.

• Maintaining client communication during and after jobs, updating on results.

• Traveling to the field for critical projects and operations.

• Preparing technical reports, papers, and presentations as required.

• Staying updated on other products that may enhance well operations.

Required Skills and Qualifications:

To be successful in this role, you will need:

• Accredited Engineering degree (Petroleum Engineering preferred).

• 5+ years of related work experience (Field Engineer or equivalent).

• Proven experience with Artificial Lift Solutions or Well Services.

• Strong problem-solving abilities.

• Ability to manage multiple projects with a positive attitude.

• Excellent time and project management skills.

• Proficiency in Microsoft Office suite.

• Strong communication skills (oral and written).

• Ability to work well in a team environment and with clients.

• Proven experience leading technical workshops and risk assessments.

• Ability to work independently and manage well services operations.

Benefits:

This is an exciting opportunity to join a dynamic team and contribute to the success of our organization. We offer a competitive salary and benefits package, including opportunities for career growth and development.

About Us:

We are a leading global energy services company, dedicated to optimizing resources and realizing the full potential of our customers' assets. Our world-class experts partner with customers to deliver strategic solutions that add efficiency, flexibility, and responsibility to any energy operation.

Seniority Level: Mid-Senior level

Employment Type: Full-time

Industry: Oil and Gas

Job Overview :

The Technical Support Engineer will support the Well Services by providing planning and operational support for rigless solutions in intermediate to complex wells. Initially, the role will focus on delivering technical solutions during the sales process. Afterward, the engineer will lead operational project planning and execution in coordination with the Country Operations team.

Responsibilities :

Support Health, Safety, and Environmental policies and ensure compliance with Weatherford's Quality Policy.

Manage project preparation, proposals, and job engineering support for Well Services operations.

Adhere to Weatherford best practices in technical proposals and programs.

Coordinate Well Services projects in the field as needed.

Lead and participate in HAZID / HAZOP, DWOP, and well planning meetings.

Track lessons learned and apply them to future operations.

Prepare operating procedures and ensure compliance with standard SOPs.

Optimize performance through well monitoring and software recommendations.

Maintain client communication during and after jobs, updating on results.

Travel to the field for critical projects and operations.

Prepare technical reports, papers, and presentations as required.

Stay updated on other Weatherford products that may enhance well operations.

Skills :

Strong problem-solving abilities.

Ability to manage multiple projects with a positive attitude.

Excellent time and project management skills.

Proficiency in Microsoft Office suite.

Strong communication skills (oral and written).

Ability to work well in a team environment and with clients.

Proven experience leading technical workshops and risk assessments.

Ability to work independently and manage well services operations.

Qualifications :

Accredited Engineering degree (Petroleum Engineering preferred).

5+ years of related work experience (Field Engineer or equivalent).

Proven experience with Artificial Lift Solutions or Well Services.

Willingness to travel to remote land and offshore locations.

Strong English language skills.

Proven project management experience.

Preferred :

Experience with Thru-Tubing Inflatable.

Onshore and Offshore exposure.

Experience running Thru-Tubing software for milling, jarring, and inflatables.

Operational experience in rigless installations and retrofit solutions.

LI-MD1

ABOUT US

Weatherford is a leading global energy services company. Our world-class experts partner with customers to optimize their resources and realize the full potential of their assets. Across our operating locations, including manufacturing, research and development, service, and training facilities, operators choose us for strategic solutions that add efficiency, flexibility, and responsibility to any energy operation.

When you join Weatherford, you instantly feel connected to something bigger - a community that is grounded by our core values and driven to create innovative solutions for our customers. We celebrate each other's successes, grow together, and learn from each other constantly. Individually, we are impressive. Together, we are unstoppable. We are One Weatherford.

Weatherford is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Join to apply for the Technical Support Engineer role at Intertec Systems

Join to apply for the Technical Support Engineer role at Intertec Systems

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This range is provided by Intertec Systems. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Skills:
Windows Monitoring, WMI, Syslog, Patch Management, Cisco, Solarwinds, ITSM, Microsoft Server,
JOB TITLE: Technical Support Engineer - NOC
JOB PURPOSE: Provide timely response to all incidents, Requests, outages, and performance alerts.
QUALIFICATION: Engineering Degree/Diploma (Computers / Electronics)
CERTIFICATIONS: ITIL
EXPERIENCE: Total 3-5 years of experience in Monitoring and L1 level knowledge in IT infrastructure domain.
REPORTING TO: Service Delivery Manager
Responsibilities (includes All Tasks)

• Good understanding of monitoring tool (SolarWinds) and ITSM tool
• Provide timely response to all incidents, Requests, outages and performance alerts. Categorize issues for escalation to appropriate technical teams
• Understanding on reporting based on the customer requirement.
• Recognize, identify and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact
• Collect and review performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel to predict future issues or outages
• Monitoring Windows server backup and inform in case of any failures.
• OS and Patch Management knowledge & understanding
• Monitor a wide variety of information and network systems that include, but are not limited to telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems and core applications
• Document all actions in accordance with standard company policies and procedures
• Notify customer and third-party service providers of issues, outages and remediation status
• Work with internal and external technical and service teams to create and/or update knowledge base articles
• Perform basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution, etc.)
• Support multiple technical teams in 24 x 7 NOC operational environments with high uptime requirements. Comfortable to work in day/night shifts
  

• Basic Microsoft and/or Cisco certifications (CCNA, MCITP, etc.)
• Knowledge of monitoring VMWare clusters in high-availability environments
• Broad experience using a variety of monitoring and ticket management tools
• Experience providing remote support using virtual desktop tools
• A minimum of three years of experience supporting and monitoring network systems, servers or storage in an enterprise environment. Previous NOC experience is strongly preferred.
• Understanding of key network monitoring protocols including SNMP, NetFlow, WMI, syslog, etc.
• Knowledge of Microsoft server OS and Network Devices

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Intertec Systems by 2x

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Press Tab to Move to Skip to Content Link

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Responsible for overseeing wellbeing, and availability of regional field service team members while performing commissioning, start-up, field services and other service projects internally and externally including provision of technical advisory for AMS service projects, bidding activity, in order to maintain the integrity and quality of service

• Be the "go to" person for all technical support and inquiries for customers and field service teams.
• Support Service Managers in the development of technical scope, cost and schedule for service project bids and customer meetings.
• Support Service Managers in the execution of service projects, including start-up and commissioning of company owned units, sold units, build-own-operate equipment and field service jobs, including coordination of internal & external. resources and customer communications.
• Identify technical training needs and prepare related budget and schedule for service technical team.
• Upkeep department special tools and register in compliance with established procedures.
• Prepare and submit annual budget expense plans concerning service team requirements to Supervisor/ Manager
• Analyze repetitive event occurrences and provide technical solutions to service teams and customers.
• Coordinate, schedule, manage availability of services project team and address any concerns arisen.
• Provide service utilization progress reports to regional management office.
• Comply with all Enerflex HR, Quality, HSE, and all the Company policies, procedures, processes, work instructions and guidelines

Perform all other duties as assigned by Supervisor / Manager

• Ability to respond to common inquiries or complaints from internal as well as external customers
• Ability to write technical reports, to field engineer & calculate equipment improvements
• Ability to apply engineering concepts to troubled areas
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
• Ability to manage service projects, coordinating internal and external resources, budgets and logistics.
• Critical thinking and decision-making skills are essential to balance customer needs with company cost issues
• Good customer management and communication skills are required to maintain customer confidence both internally as well as externally
• Must be a team player and self-starter and have the ability to work with little/no supervision
• University Graduate; Mechanical Engineering
• 12 to 15 years or more experience with gas engines/compressor equipment

Travel internationally and work in remote geographical locations

About Us:

Transforming Energy for a Sustainable Future. Enerflex is a premier integrated global provider of energy infrastructure solutions, covering gas processing, compression, power generation, refrigeration, cryogenic, energy transition, and water solutions. We proudly employ more than 5,000 highly skilled employees across over 25 countries worldwide.
Enerflex places its coreValues of Integrity, Commitment, Creativity, and Success into action across all aspects of the business. Our innovation, strong commitment to safety, and superior service to our customers positions us as the optimal partner to meet the needs of the dynamic energy industry.
We foster a culture of ensuring our employees have the tools to do their jobs right, but to also thrive in their roles. We pride ourselves in our competitive wages, extensive rewards programs, celebration of successes of individuals and teams, and are committed to ensuring Enerflex remains a safe and inclusive space for all.

Enerflex is an Equal Opportunity Employer

Enerflex grants equal employment opportunity to all qualified persons without regard to race, color, sex, age, national origin, religion, genetic information, mental or physical disability, or any other characteristic protected by applicable federal, state, or local law. Equal employment opportunities are provided in recruitment, hiring, promotions, wages, benefits, and other terms, conditions, and privileges of employment.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, tasks, duties, knowledge, skills, and abilities required.

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At TechBiz Global, we provide recruitment services to our TOP clients from our portfolio. We are currently seeking a Head of Technical Support to join one of our clients' teams. If you're looking for an exciting opportunity to grow in an innovative environment, this could be the perfect fit for you.

This role is central to delivering a seamless and high-quality customer experience across all touchpoints. You will manage global support teams, drive operational excellence, and implement a strategic vision for scalable, data-driven, and customer-obsessed support services—including a robust self-service infrastructure.

• Strategic Leadership: Develop and execute a global support strategy aligned with business goals.
• Global Technical Support Delivery: Ensure a consistent and high-quality customer support experience across all regions.
• Team Leadership: Build, lead, and inspire high-performing global technical support teams with a culture of excellence and customer obsession.
• Customer Experience: Drive customer satisfaction, retention, and loyalty through world-class technical support.
• Operational Excellence: Oversee day-to-day operations, ensuring compliance with SLAs, KPIs, and support quality standards.
• Process Improvement: Continuously optimize workflows and support processes using tools like Zendesk, Jira, Klaus, and Workforce Management platforms.
• Data-Driven Decision Making: Leverage support data and analytics to measure performance, identify trends, and guide operational improvements.
• Technology Adoption: Utilize cutting-edge tools and systems to enhance support efficiency and customer experience.
• Self-Service Strategy: Design and implement an effective Level 1 self-serve solution using the knowledge base and chatbot system; analyze usage data to optimize content.
• Cross-Functional Collaboration: Partner with Product, Engineering, and other departments to address customer needs and improve the product experience.
• Performance Management: Define and monitor KPIs to evaluate team and individual performance and support continuous development.

• Competitive compensation and benefits package
• Leadership role in a global, forward-thinking company
• Collaborative and innovative work environment
• Opportunities for growth and professional development

Qualifications:

• Proven leadership experience in a global technical support or technical operations role.
• Strong knowledge of support methodologies, customer service principles, and operational best practices.
• Experience with help desk and CRM systems, especially Zendesk.
• Solid technical background with understanding of relevant systems and platforms.
• Excellent communication, interpersonal, and decision-making skills.
• Strong analytical skills with a data-driven mindset.
• Fluency in English; fluency in additional languages is a plus.

• Lead and support a team of Senior Technical Support Analysts and Field Technicians to deliver high levels of service excellence.
• Supervise and coordinate activities of Field Technicians, ensuring timely responses to on-site support needs and efficient issue resolution.
• Provide hands-on technical support for all Blackline Products and Services, assisting in troubleshooting and problem resolution.
• Act as a point of escalation for complex technical issues, collaborating with internal teams for prompt resolutions.
• Offer coaching, mentoring, and guidance to team members to foster growth and development.
• Review service level targets for case management to ensure customer satisfaction and proper escalation.
• Provide clear guidance to internal and external customers on technical support and Field Support procedures and best practices.
• Monitor team schedules to meet customer service demands, recommend adjustments, and plan proactively for growth.
• Utilize KPIs to assess performance, identify improvement areas, and develop action plans to enhance team efficiency and service levels.
• Respond to escalated customer requests and collaborate with internal teams to resolve issues efficiently.
• Communicate customer feedback to internal stakeholders and recommend product or process improvements.
• Maintain up-to-date department procedures, ensuring accurate and regularly reviewed documentation.
• Keep team members informed about new products and updates to ensure accurate customer support.
• Support the development of analytics reports to track performance and identify trends.
• Collaborate with the Customer Care management team to ensure department alignment and success.

• Technical Diploma or relevant certification preferred; equivalent work experience considered.
• 1-3 years of experience in Technical Support; leadership or mentoring experience is an asset.
• Experience supervising field technicians or coordinating on-site support is preferred.
• Strong technical troubleshooting skills for hardware and software issues.
• Familiarity with call center systems and ticket management is an asset.
• Effective problem-solving skills and technical aptitude.
• Experience managing shift schedules.
• Process-oriented with flexibility and adaptability.
• Familiarity with technical knowledge base systems.
• Ability to analyze data and implement improvement initiatives.
• Strong written and verbal communication skills.
• Interpersonal skills and relationship-building abilities.
• Ability to adapt and achieve results in a dynamic environment.
• Basic understanding of project management principles.
• Experience with process development and continuous improvement is beneficial.

Blackline Safety is a world leader in developing and manufacturing wirelessly connected safety products. Our products are designed to save lives by monitoring personnel working alone in various environments. All aspects of our operations are performed in-house at our Calgary headquarters. We are committed to diversity and are an equal opportunity employer. We encourage all qualified individuals to apply.

Blackline Safety does not request payment or personal financial information during recruitment. Beware of suspicious communications or offers.