20 Troubleshooting jobs in Abu Dhabi

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Join to apply for the Telecom Engineer – Mobile Network Operations & IT Troubleshooting role at nx

Job Description
As a Telecom Engineer, you will play a critical role in maintaining, optimizing, and troubleshooting our mobile telecom network infrastructure. You will work closely with cross-functional teams to ensure the reliability, performance, and security of our network systems. Your expertise in field operations and IT troubleshooting will be essential in resolving complex technical issues and improving overall network efficiency.

Job Description
As a Telecom Engineer, you will play a critical role in maintaining, optimizing, and troubleshooting our mobile telecom network infrastructure. You will work closely with cross-functional teams to ensure the reliability, performance, and security of our network systems. Your expertise in field operations and IT troubleshooting will be essential in resolving complex technical issues and improving overall network efficiency.
Key Responsibilities
Network Operations & Maintenance:

• Monitor, maintain, install and optimize mobile telecom network performance, including radio access networks (RAN), core networks, VSAT, Fiber optics and transmission systems.
• Conduct routine inspections, preventive maintenance, installation, replacement and performance tuning of network equipment.
• Ensure compliance with industry standards and company policies for network operations.
  

• Perform on-site installation, configuration, and commissioning of telecom equipment.
• Troubleshoot and resolve network issues in the field, including signal interference, connectivity problems, and hardware or software malfunctions.
• Collaborate with NOC, field technicians and contractors to ensure timely resolution of network outages and service disruptions.
  

• Diagnose and resolve IT-related issues affecting network operations, including server, database, VSAT systems and software application problems.
• Provide technical support for network management systems (NMS) and operational support systems (OSS).
• Implement and maintain IT security measures to protect network infrastructure from cyber threats.
  

• Participate in network expansion and upgrade projects, including site surveys, equipment deployment, and system integration.
• Coordinate with vendors and suppliers to ensure timely delivery of equipment, parts and services.
• Document project progress, technical specifications, and operational procedures.
  

• Generate reports on network performance, incident resolution, and maintenance activities.
• Analyze network data to identify trends, root causes of issues, and opportunities for improvement.
• Provide recommendations for enhancing network reliability and efficiency.
  

• Act as a technical point of contact for escalated customer issues related to network performance.
• Work closely with customer support teams to ensure timely and effective resolution of customer complaints.
  

• Minimum of 5 years of experience in mobile telecom network field operations and IT troubleshooting.
• Proven experience with 3G/4G/5G technologies, RAN, core networks, Fiber optics and transmission systems.
• Strong knowledge of network protocols, IT systems, and cybersecurity practices.
• Hands-on experience with network monitoring tools and diagnostic equipment.
  

• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and in a team environment.
• Proficiency in using network management software and IT troubleshooting tools.
• Willingness to travel to field sites as needed.
  

• CCNA, CCNP, or equivalent networking certifications.
• ITIL or similar IT service management certification.
• Vendor-specific certifications (e.g., Ericsson, Nokia, Huawei) are a plus.
  

• Seniority levelMid-Senior level

• Employment typeFull-time

• Job functionEngineering and Information Technology
• IndustriesIT Services and IT Consulting

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Skills:
Windows Monitoring, WMI, Syslog, Patch Management, Cisco, Solarwinds, ITSM, Microsoft Server,
JOB TITLE: Technical Support Engineer - NOC
JOB PURPOSE: Provide timely response to all incidents, Requests, outages, and performance alerts.
QUALIFICATION: Engineering Degree/Diploma (Computers / Electronics)
CERTIFICATIONS: ITIL
EXPERIENCE: Total 3-5 years of experience in Monitoring and L1 level knowledge in IT infrastructure domain.
REPORTING TO: Service Delivery Manager
Responsibilities (includes All Tasks)

• Good understanding of monitoring tool (SolarWinds) and ITSM tool
• Provide timely response to all incidents, Requests, outages and performance alerts. Categorize issues for escalation to appropriate technical teams
• Understanding on reporting based on the customer requirement.
• Recognize, identify and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact
• Collect and review performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel to predict future issues or outages
• Monitoring Windows server backup and inform in case of any failures.
• OS and Patch Management knowledge & understanding
• Monitor a wide variety of information and network systems that include, but are not limited to telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems and core applications
• Document all actions in accordance with standard company policies and procedures
• Notify customer and third-party service providers of issues, outages and remediation status
• Work with internal and external technical and service teams to create and/or update knowledge base articles
• Perform basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution, etc.)
• Support multiple technical teams in 24 x 7 NOC operational environments with high uptime requirements. Comfortable to work in day/night shifts
  

• Basic Microsoft and/or Cisco certifications (CCNA, MCITP, etc.)
• Knowledge of monitoring VMWare clusters in high-availability environments
• Broad experience using a variety of monitoring and ticket management tools
• Experience providing remote support using virtual desktop tools
• A minimum of three years of experience supporting and monitoring network systems, servers or storage in an enterprise environment. Previous NOC experience is strongly preferred.
• Understanding of key network monitoring protocols including SNMP, NetFlow, WMI, syslog, etc.
• Knowledge of Microsoft server OS and Network Devices

Responsibilities:

• Installing and configuring client computer systems.
• Responding to client IT support requests.
• Meeting with clients to diagnose software, networking, or hardware issues.
• Providing technical support on-site or via remote-access systems.
• Offering solutions that meet the needs of the client.
• Repairing hardware malfunctions, software issues, and networking problems.
• Maintaining good client relations.
• Tracking and managing work records.
• Compiling job reports.
• Updating Help Desk System.
• Checking for other opportunities when onsite.
• Deciding whether the support service, software, or hardware needs adapting to meet the client’s needs.
• Asking questions to understand customer requirements and close the tickets.
• Presenting findings to the admin department.
• Ensuring a high level of client satisfaction.
• Increasing company reputation with quality on-time support & services.
• Entering, updating & maintaining support details into the helpdesk system.

Skills Required:

• Min 3 years strong expertise in configuring, installing, and troubleshooting desktops.
• Min 2 years strong expertise in configuring, installing, and troubleshooting Windows Servers.
• Min 3 years strong expertise in configuring, installing, and troubleshooting networks.
• Min 2 years hands-on experience & good knowledge on installing and maintaining MS Active Directory, DNS, DHCP, and TCP/IP.
• Min 2 years hands-on experience & good knowledge on configuring & maintaining basic routers & switches.
• Min 2 years strong expertise in configuring, installing, and troubleshooting backup systems & NAS devices.
• Min 2 years hands-on experience & good knowledge on cabling & network devices.
• The capacity to work well on your own or in a team.
• Ability to manage your time and plan your day effectively.
• Excellent phone & email communication skills.

Requirements:

• Minimum 3+ years of overall IT technical support experience in a similar role.
• Good knowledge of IT technologies & products.
• Good command of the English language is a must.
• Demonstrated track record of performance and commitment.
• A sales-focused attitude with a willingness to serve clients effectively.
• Good knowledge of relevant computer programs and telephone systems.
• Excellent communication and interpersonal skills.
• Cool-tempered and able to handle rejection.
• Good organizational skills.
• Ability to hit deadlines and work under pressure.
• Competence in Microsoft Office products.
• CRM & Help Desk knowledge.
• Excellent professional image.
• Should be presentable.

Optional:

• Arabic language is an added advantage.
• Certification in MCSE, Cisco / A+, Storage, and ITIL are added advantages.

Job Type: Full-time
Salary: AED3,000.00 to AED4,000.00 / month

Bachelor of Science(Computers), Any Graduation

Nationality

Any Arab National

Any

Competitive salary, Performance bonuses, Health insurance, Dental insurance, Vision insurance, Paid time off (PTO), Flexible work arrangements, Professional development opportunities

Vacancy

Job Description

• Diagnose and resolve technical issues related to hardware, software, and network systems.
• Provide step-by-step guidance to customers via phone, email, chat, or in-person.
• Install, configure, and update software and operating systems.
• Assist with account setup, password resets, and access management.
• Deliver exceptional customer service while maintaining professionalism and patience.
• Document support requests, solutions, and troubleshooting steps in a ticketing system.
• Escalate complex issues to higher-level support teams when necessary.
• Follow up with customers to ensure resolution and satisfaction.
• Perform routine system checks and maintenance tasks.
• Create and update technical documentation, FAQs, and knowledge base articles.
• Assist in testing and deploying new software/hardware solutions.
• Work closely with IT teams to improve support processes.
• Train end-users on new technologies and best practices.
• Participate in team meetings and contribute to continuous improvement initiatives.

Desired Candidate Profile

• Associate/Bachelor’s degree in IT, Computer Science, or related field preferred.
• Proficiency in Windows, macOS, and/or Linux OS.
• Basic understanding of networking (TCP/IP, DNS, VPN).
• Familiarity with helpdesk software (Zendesk, Freshdesk, Jira, etc.).
• Experience troubleshooting hardware (laptops, printers, peripherals).
• Strong problem-solving and analytical abilities.
• Excellent verbal and written communication.
• Patience and empathy when dealing with frustrated users.
• Knowledge of scripting (PowerShell, Bash) or remote desktop tools.
• Experience with cloud services (Microsoft 365, Google Workspace, AWS).

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A Technical Support Specialist is required to provide first-level technical support for various engineering software problems.

• Handle installation/configuration of various engineering software, including AutoCAD, SACS, SmartPlant Tools, CAESAR II, PDS, PDMS, Microstation, and TEKLA.
• Monitor the usage of network licenses of engineering software.
• Maintain the engineering hardware/software inventory.
• Troubleshoot and resolve hardware problems, including plotters and printers.
• Ensure regular backups of engineering servers and restore whenever needed.
• Manage permissions on engineering servers for various users.

• Bachelor's Degree in any field, preferably with Microsoft Certification (MCSE / MCSA).
• Min. 3-5 years of experience, preferably in an Engineering environment.
• Basic CAD knowledge.
• Exposure to other industry-standard engineering software.
• Good command of written and spoken English.
• Strong computer background (working knowledge of MS Windows, MS Office, MSAccess).
• Industry standard certifications preferable.
• Excellent trouble-shooting skills.
• Excellent interpersonal, communication, and documentation skills.

Specialist - Technical Support Section

Date: Jan 11, 2025

Company: Abu Dhabi Accountability Authority

Job Objective

Provide technical support to all IT related end user software and hardware within Abu Dhabi Accountability Authority (ADAA) including but not limited to the help desk and system configuration, process alignment and implementation and practices to sustain system availability, efficiency, and performance of information systems.

Key Responsibilities/Duties

1. Strategy and Planning
2. Assist in the development, implementation, and update of the section related policy, procedures manual, delegation of authority, systems user manuals, and standard forms, and ensure alignment with ADAA’s overall policies and procedures.
3. Assist in the development, implementation, and update of the section’s strategic, budget and procurement, and operational plans, ensuring alignment with the department and sector’s strategy and objectives, and ADAA’s mission and vision.
4. Ensure to meet individual Key Performance Indicators (KPIs) to improve efficiency and effectiveness.
5. Operations
6. Provide technical support for technical challenges associated with software, applications and systems and provide recommendations and solutions to resolve the issues.
7. Carry out preventive maintenance of end users technical devices and equipment regularly and upon request to ensure its operability to support IT requirements.
8. Monitor and replace technical assets as and when required in accordance with ADAA’s applicable policies.
9. Install operating systems, software and applications on devices and equipment and update them to ensure their sustainability.
10. Analyze requests/reports received at the technical support platform, monitor the common requests/reports, prepare documentation, and recommend solutions to resolve the issues.
11. Update and amend the module functionality to ensure that the ADAA applications systems are able to meet user information requirements on an ongoing basis and that modules continue to reflect business processes.
12. Carry out testing of the technical configurations with a range of functionality, which meets users’ information requirements.
13. Conduct pilot testing of the technical module configurations end user systems and devices to ensure that they provide the degree of functionality and reliability required by functional users.
14. Maintain personal knowledge of technical developments configurations and setups from various systems to ensure that ADAA maintains capability to maintain systems and capitalize upon the opportunities presented by increased systems capability.
15. Provide effective first line interface with users seeking IT support through receiving calls, emails and service desk tickets, record and track requests, incidents and complaints and ensure to keep callers end users updated on request status and progress.
16. Identify internal end-user and external stakeholders’ requirements on technical support and information respectively and ensure to study their expectations and follow the designed framework for meeting these requirements.
17. Conduct analysis of incident records and classify incidents, match against known errors and problems and assess related configuration details to provide ongoing support.
18. Maintain logs for rapid and effective response/resolution for major or high and advise users of actions to be taken.
19. Assist users on systems, products and services which are available to end users and provide information on updates, known errors, changes in availability, new facilities etc. to assist users in making more effective use of desk-top systems, products, and services e.g., self-help portals.
20. Assist in coordinating external technical support where problems cannot be resolved in house, based on instructions from IT Director.
21. Prepare instruction manuals and guides for easy reference by personnel and to ensure clarity on every step of the IT Help Desk process.
22. Monitor documentation of the supported systems and software in an appropriate form and provide feedback on outdated documentation.
23. Track and monitor IT Asset (hardware & software) to maintain inventory.
24. Talent Management and Development
25. Ensure completion of required trainings and certification programs in order to keep current with job requirements and ensure continuous performance improvements.
26. Obtain timely performance review assessments for midyear and annual performance review and ensure to meet the set KPIs.
27. Keep current with updated information relevant to the role to ensure standard performance level is achieved.
28. Contribute to knowledge dissemination/sharing to build internal capabilities of the team and maximize their effective performance.
29. Contribute to the development of UAE National employees in line with the objectives of the Authority and its Emiratization strategy.
30. Corporate
31. Ensure adherence and compliance with all ADAA corporate policies, procedures and guidelines (HR, IT, Procurement, Finance, Health and Safety, etc.).
32. Prepare section’s related correspondence such as e-mails, memos, and letters to ensure professionalism, completeness and accuracy of information.
33. Retain, document, preserve, and archive section’s related physical and electronic records in accordance with relevant policies and procedures.
34. Respond to any section related queries and provide required support to relevant ADAA’s organizational units and employees as and when required.
35. Utilize relevant technologies used within ADAA in order to optimize work efficiency.
36. Demonstrate compliance with ADAA’s values, Code of Business Conduct and ethics at all times to support the establishment of a value driven culture within the Authority.
37. Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
38. Contribute to the preparation and submission of timely and accurate statements and reports to meet department requirements, and quality standards.
39. Co-operate in the implementation of the relevant health and safety legislation, policies and procedures, in the performance of duties.
40. General
41. The level of performance should reflect the academic qualification, type of courses in the field of specialization, employee job level, and the level of productivity.
42. The academic and professional certificates required and approved by ADAA should be acquired within the period specified and based on the employee’s Individual Development Plan.
43. Perform the task and responsibilities independently unless an approval or directive was obtained to delegate the task to other employees in case of incapability to perform the tasks and responsibilities.
44. Ensure teamwork, collaboration, and dedication in performing duties.

Requirements

• Bachelor’s degree in relevant field
• 3 - 5 Years of relevant experience in Technical Support or equivalent work experience.

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At TechBiz Global, we provide recruitment services to our TOP clients from our portfolio. We are currently seeking a Head of Technical Support to join one of our clients' teams. If you're looking for an exciting opportunity to grow in an innovative environment, this could be the perfect fit for you.

This role is central to delivering a seamless and high-quality customer experience across all touchpoints. You will manage global support teams, drive operational excellence, and implement a strategic vision for scalable, data-driven, and customer-obsessed support services—including a robust self-service infrastructure.

• Strategic Leadership: Develop and execute a global support strategy aligned with business goals.
• Global Technical Support Delivery: Ensure a consistent and high-quality customer support experience across all regions.
• Team Leadership: Build, lead, and inspire high-performing global technical support teams with a culture of excellence and customer obsession.
• Customer Experience: Drive customer satisfaction, retention, and loyalty through world-class technical support.
• Operational Excellence: Oversee day-to-day operations, ensuring compliance with SLAs, KPIs, and support quality standards.
• Process Improvement: Continuously optimize workflows and support processes using tools like Zendesk, Jira, Klaus, and Workforce Management platforms.
• Data-Driven Decision Making: Leverage support data and analytics to measure performance, identify trends, and guide operational improvements.
• Technology Adoption: Utilize cutting-edge tools and systems to enhance support efficiency and customer experience.
• Self-Service Strategy: Design and implement an effective Level 1 self-serve solution using the knowledge base and chatbot system; analyze usage data to optimize content.
• Cross-Functional Collaboration: Partner with Product, Engineering, and other departments to address customer needs and improve the product experience.
• Performance Management: Define and monitor KPIs to evaluate team and individual performance and support continuous development.

• Competitive compensation and benefits package
• Leadership role in a global, forward-thinking company
• Collaborative and innovative work environment
• Opportunities for growth and professional development

Qualifications:

• Proven leadership experience in a global technical support or technical operations role.
• Strong knowledge of support methodologies, customer service principles, and operational best practices.
• Experience with help desk and CRM systems, especially Zendesk.
• Solid technical background with understanding of relevant systems and platforms.
• Excellent communication, interpersonal, and decision-making skills.
• Strong analytical skills with a data-driven mindset.
• Fluency in English; fluency in additional languages is a plus.

• Lead and support a team of Senior Technical Support Analysts and Field Technicians to deliver high levels of service excellence.
• Supervise and coordinate activities of Field Technicians, ensuring timely responses to on-site support needs and efficient issue resolution.
• Provide hands-on technical support for all Blackline Products and Services, assisting in troubleshooting and problem resolution.
• Act as a point of escalation for complex technical issues, collaborating with internal teams for prompt resolutions.
• Offer coaching, mentoring, and guidance to team members to foster growth and development.
• Review service level targets for case management to ensure customer satisfaction and proper escalation.
• Provide clear guidance to internal and external customers on technical support and Field Support procedures and best practices.
• Monitor team schedules to meet customer service demands, recommend adjustments, and plan proactively for growth.
• Utilize KPIs to assess performance, identify improvement areas, and develop action plans to enhance team efficiency and service levels.
• Respond to escalated customer requests and collaborate with internal teams to resolve issues efficiently.
• Communicate customer feedback to internal stakeholders and recommend product or process improvements.
• Maintain up-to-date department procedures, ensuring accurate and regularly reviewed documentation.
• Keep team members informed about new products and updates to ensure accurate customer support.
• Support the development of analytics reports to track performance and identify trends.
• Collaborate with the Customer Care management team to ensure department alignment and success.

• Technical Diploma or relevant certification preferred; equivalent work experience considered.
• 1-3 years of experience in Technical Support; leadership or mentoring experience is an asset.
• Experience supervising field technicians or coordinating on-site support is preferred.
• Strong technical troubleshooting skills for hardware and software issues.
• Familiarity with call center systems and ticket management is an asset.
• Effective problem-solving skills and technical aptitude.
• Experience managing shift schedules.
• Process-oriented with flexibility and adaptability.
• Familiarity with technical knowledge base systems.
• Ability to analyze data and implement improvement initiatives.
• Strong written and verbal communication skills.
• Interpersonal skills and relationship-building abilities.
• Ability to adapt and achieve results in a dynamic environment.
• Basic understanding of project management principles.
• Experience with process development and continuous improvement is beneficial.

Blackline Safety is a world leader in developing and manufacturing wirelessly connected safety products. Our products are designed to save lives by monitoring personnel working alone in various environments. All aspects of our operations are performed in-house at our Calgary headquarters. We are committed to diversity and are an equal opportunity employer. We encourage all qualified individuals to apply.

Blackline Safety does not request payment or personal financial information during recruitment. Beware of suspicious communications or offers.

We are seeking an experienced Technical Manager to join our dynamic construction team. In this critical role, you will oversee technical aspects, provide support, and lead teams to achieve exceptional results.

Key Responsibilities

• Technical support and project management
• Team leadership and development
• Strategic planning and implementation

Essential Qualifications

• 15+ years of relevant work experience
• Engineering degree or equivalent
• Desirable: construction industry experience

Location and Position

This is a full-time onsite role based in Abu Dhabi, United Arab Emirates. As a Technical Manager, you will play a vital part in driving project success and contributing to our company's growth.