165 Troubleshooting jobs in Dubai

We are looking for a Technical Support professional to join our organization. We are the leading Smart lock company in the region providing a wide range of access solutions.

Job Description:

• Technical assessment of locks
• Repairing and reconfiguring locks
• Installing locks at customer locations
• Managing warranty and AMCs
• Providing technical support to customers
• Managing inventory
• Performing carpentry works when necessary

Qualifications and Experience:

• Engineering Degree or Diploma
• Minimum 5 years of experience (at least 1 year in access control)

Join our team as a Technical Support specialist at Splash Software LLC . In this role, you will assist clients with technical issues, troubleshoot problems, and ensure seamless support experiences. We seek candidates with strong technical knowledge, excellent communication skills, and a dedication to customer satisfaction.

Key Responsibilities:

• Provide technical support to B2B/B2C clients, ensuring high-quality service delivery.
• Guide clients through service integration, offering assistance and troubleshooting.
• Monitor service status post-integration and handle client inquiries.
• Manage support tickets efficiently using our ticketing system.
• Use Microsoft Office tools to document and report issues.
• Work rotating shifts, including nights and weekends, to provide 24/7 support.

Qualifications:

• Experience supporting B2B/B2C clients in a software environment.
• Proficiency with ticketing systems and software support.
• Strong understanding of business software support.
• Proficiency in Microsoft Office.
• Excellent problem-solving and communication skills.
• Ability to work in a team and adapt to rotating shifts.

Required Skills & Qualifications:

• Fluent in English (written and spoken).
• Intermediate knowledge of HTTP API/Socket connections.
• Background as a developer or in a related technical role.
• Ability to diagnose and troubleshoot technical issues.
• Strong interpersonal skills to explain technical topics clearly.

Additional Details:

• Location: Dubai, Business Bay, Binary Tower
• Flexible working hours for 24/7 operations

This position is full-time within the Information Technology sector, supporting IT services and consulting industries. Candidates must be willing to work in shifts, including nights and weekends.

Our GCC headquarters is situated in Dubai, UAE. We are looking for a Support Engineer.

1. Become knowledgeable to a high level in all of our products and solutions from a technical and functional aspect.
2. Technical Support - Be part of the Support team.
3. Technical Training - This will require the candidate to have excellent presentation skills and confidence when speaking in English.
4. Technical Writing - Compiling technical drawings and instructions for our products and solutions.
5. Provide technical assistance to colleagues within the company when required.
6. Answer customer requests using the ERP ticketing system.
7. Configuring IOT devices based on the customer's requirements.

1. Ability to understand and work with all types of clients.
2. Highly customer-oriented.
3. Presentable, hardworking, enthusiastic, persuasive, and confident with a positive attitude.
4. Advanced computer and software skills – MS Office included.
5. Attention to detail, systematic approach to problem-solving.
6. Professional attitude and behavior, customer-focused.
7. Highly organized, assertive, decisive, and patient.
8. Ability to build relationships with customers.
9. Ability to work well both with a group and independently.
10. Out of the box thinking mindset; is willing to learn and work in a dynamic environment.
11. Driving License is a plus.
12. Graduate of BSECE or BSCpE is an advantage.

Purpose of Role

This vital frontline role sees applicants working as part of a team delivering risk management services to our clients across the globe. You will provide adaptive technical support to clients related to our integrated solutions from our 24/7 Global Security Operations Center (GSOC). You'll solve diverse technical challenges for clients operating in complex environments worldwide, requiring a blend of technical aptitude, creative problem-solving, and excellent communication skills.

Key Responsibilities

1. Technical Problem Solving
   • Troubleshoot hardware and software issues across our suite of tracking/telematics, communication, and software platforms
   • Advise clients of tech
   • Use analytical thinking to diagnose complex technical problems
   • Leverage appropriate tools, including AI, to enhance efficiency and solution delivery
2. Client Support Excellence
   • Deliver responsive and personalized technical support via multiple communication channels
   • Understand clients' operational contexts to provide relevant solutions
   • Explain technical concepts clearly to non-technical clients
   • Build strong client relationships through reliable support and follow-through
   • Support planning and managing journey management tasks around the world for corporate customers as per established SOPs
3. System Management & Optimization
   • Monitor and maintain various technical systems including GPS tracking, communication platforms, and security applications
   • Configure and optimize systems based on client requirements
   • Support data analysis and dashboard management
   • Assist with system integrations and updates
   • Troubleshooting and debugging code
   • Researching and designing new software systems, websites, programs, and applications
4. Emergency Response Support
   • Monitor alert systems and respond according to established protocols
   • Coordinate with relevant parties during critical situations, ensuring intricate understanding of Sicuro SOPs
   • Maintain calm and structured communication during high-pressure scenarios
   • Document incidents thoroughly for analysis and improvement
5. Continuous Improvement
   • Identify opportunities to improve internal support processes and develop automations by leveraging AI tools and other existing systems
   • Contribute ideas for service improvement
   • Stay current with emerging technologies relevant to our services

Qualifications & Skills:

Essential

• Technical background or education in a relevant field (computer science, computer engineering, IT, electronics, telecommunications, or similar)
• Proficiency with technology tools, including comfort with learning new systems
• Proficiency using AI tools to enhance productivity and problem-solving
• Excellent communication skills with ability to explain technical concepts clearly
• Experience providing technical support in a customer-facing role
• Strong problem-solving abilities with a creative, adaptable approach
• Ability to manage, coordinate and prioritise multiple tasks in a fast-paced environment
• Adaptability to work in a 24/7 operational environment and perform calmly under pressure
• Self-motivated with ability to work independently and as part of a team, often with little need for direct supervision

Preferred

• Coding or scripting knowledge (Python , JavaScript, R Language, C++)
• API integration experience
• Experience supporting clients in high pressure situations
• Knowledge of data analysis and visualization
• Background in emergency response or operations centre environments

This role offers the opportunity to work with diverse technologies while developing creative solutions for clients operating in complex environments worldwide. The ideal candidate will be technically versatile, customer-focused, and able to think beyond conventional approaches to solve unique challenges.

To apply, please email your CV and covering letter to

We seek a Technical Support Lead to drive the success of our global technical support team. This role will oversee daily operations, develop and implement strategies to improve efficiency and customer experience.

• Manage and improve technical support processes to meet high standards.
• Use tools like Zendesk, Jira, and Workforce Management to streamline workflows.
• Analyze data to identify trends and make informed decisions.
• Leverage technology to enhance efficiency and customer satisfaction.

• Proven leadership in managing global technical support teams.
• Strong understanding of support methodologies and industry best practices.
• Experience with CRM and help desk tools like Zendesk.
• Technical expertise in relevant technologies and systems.
• Fluency in multiple languages.

Join to apply for the Architect- Technical Support role at Dicetek LLC .

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• Assist in reviewing all technical / NOC requests from Investors and their representatives, ensuring compliance with company processes and timely responses/closure.
• Support Customer Service in handling technical requests to ensure effective support for smooth operations, including coordination meetings with customers, contractors, and consultants.
• Prepare and monitor requests according to the agreed tracker format and on the system.
• Conduct design reviews and issue NOC/exemption fees for Land Plot Investor Design Submissions following Guidelines/Policies.
• Coordinate with internal teams (DHLE, DCM, CS, Legal, etc.).
• Provide recommendations and drive initiatives to ensure customer-focused and cost-effective services.
• Support the Section Head in conducting feasibility analyses, preparing reports for informed decision-making, and maintaining records.
• Ensure compliance with all policies, systems, processes, and procedures.
• Prepare daily and weekly operational reports.

• Min 4-6 years of experience in Design Review and technical review of Value Added Requests.
• Experience with Design Review processes in planning, project monitoring, post-contract, technical review, investor management, customer service, and NOC issuance.
• Knowledge of real estate and property development processes.
• Familiarity with authorities' approval processes.

• Seniority level: Not Applicable
• Employment type: Contract
• Job function: Design, Art/Creative, and Information Technology
• Industries: IT Services and IT Consulting

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We are looking for a skilled professional to provide technical assistance and guidance to our clients and internal stakeholders.

The ideal candidate will be responsible for delivering high-quality technical support, developing and maintaining knowledge of our products and services, and collaborating with cross-functional teams to resolve complex technical issues.

• Deliver technical support to clients and internal stakeholders via various communication channels.
• Maintain in-depth knowledge of our products and services, including their features and functionalities.
• Collaborate with colleagues to resolve complex technical issues, ensuring timely and effective resolution.

• 5-7 years of experience in a similar technical support role.
• Previous experience in project delivery, development, or support is highly valued.
• Excellent communication skills and strong work ethics are essential.
• Nice to have: experience working in an Agile framework.
• Nice to have: exposure to Infosys (DEH, Finacle, etc.).
• Nice to have: experience working in the banking domain.

Benefits: This role offers opportunities for growth and development, as well as collaboration with a talented team. If you are a motivated and experienced technical support specialist, we encourage you to apply.

Our organization is seeking a skilled Desktop Support Engineer to join our IT team. The ideal candidate will possess excellent technical skills, strong communication abilities, and a customer-centric approach.

The successful candidate will provide day-to-day local and remote desktop support to our users. They will receive inbound calls, troubleshoot issues, and document steps performed to resolve hardware, software, and application problems. Additionally, they will facilitate customer resolution for calls and engage supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre.

The Desktop Support Engineer will be responsible for providing break/fix fault diagnosis and resolution, offering fault analysis for various core operating systems and platforms, and supporting desktop fault resolution for the approved application suite.

1. Provide first/second level contact and problem resolution for customer issues.
2. Work with third-party vendors to remediate complex AV issues as needed.
3. Provide timely communication on issue status and resolution.
4. Maintain ticket updates for all reported incidents.
5. Install upgrades and troubleshoot Windows XP, Windows 7, Windows 8.1, Windows 10, Microsoft Office 2010, Cisco Jabber, and other authorized desktop applications.
6. Have basic knowledge of Mac OS to support Apple PC users.
7. Install upgrades and troubleshoot printers and computer hardware.
8. Perform general preventative maintenance tasks on computers, laptops, and printers.
9. Perform remedial repairs on desktops, laptops, printers, and other authorized peripherals.
10. Use diagnostic tools to troubleshoot network connectivity and workstation hardware/software issues.

• Minimum of 18 months of IT experience.
• Experience with Windows 7/10, Microsoft Active Directory, GPOs, MS Office 365, PC hardware installation and troubleshooting, enterprise antivirus solutions, helpdesk ticketing systems.
• Mobile device management including iOS and Android devices, enterprise encryption solutions, Windows PC/laptop management via Active Directory.
• Proven troubleshooting and problem-solving skills.
• Ability to multitask, determine priorities, and meet SLAs.
• Excellent communication, relationship-building, and internal customer service skills.
• Adaptable and flexible in a fast-changing industry and work environment.
• Willing to work off-hours and weekends when required for projects or emergency support.

We are seeking a highly skilled and experienced Service Engineer to join our team. As a Service Engineer, you will be responsible for ensuring complete customer satisfaction by diligently resolving all customer requests relating to the installation and service of our products.