8 User Experience Researcher jobs in Dubai

Senior Quantitative User Experience Researcher (Frontend) (Bangkok-based, Relocation provided)

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world. This position is open to worldwide candidates and we will assist you with a generous relocation package, ensuring a smooth transition to working and living in Bangkok.

Our Purpose – Bridging the World Through Travel. We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness. We are a skilled, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone. We have only scratched the surface. The online travel industry is a dynamic and competitive space. We aim to deliver compelling designs that create a world-class customer experience. You will have a key role in defining the future of our products that reach millions of customers. Despite our size, we operate in a startup-like environment. Work in the heart of Asia. This is an amazing opportunity if you're looking for an exciting adventure abroad while expanding your international research capabilities. You get a chance to live in one of the most beautiful and most visited cities in the world

• Conducts research end-to-end for high impact, leading stakeholders to the best collaboration with research for their goals
• Initiates research efforts serving Product Vertical goals in the medium- and long-term given a well-informed understanding of the business
• Formulates programmes of study and cumulative knowledge sharing relevant to the strategic objectives of their teams
• Leads projects that are collaborations with other stakeholders
• Accounts for the pros and cons of various research methodologies, and mentors others the use of techniques and tools for high-quality execution

Senior UX Researchers have the breadth and depth of research method skills applicable to a wide range of questions, and over time develop standout areas of research excellence. A long track record and documented success in both research itself and achieving organizational impact is characteristic of Senior UX Researchers. The ability to integrate research into the work of colleagues in other roles makes the Senior UX Researcher effective and helps him/her achieve out-sized impact from research efforts. This ability, along with others that turn research into a strategic asset for Agoda's decisions and processes, comes from a maturity in overall research approach emphasizing the highest benefit from all research investments.

• Masters Degree or PhD or equivalent experience in Computer Science, Human-Computer Interaction, Information Science, Psychology, Social Science, or any related field
• 10+ years of relevant experience in consumer-facing business domains.
• Expert in Quantitative research. (Log analysis, internal metrics triangulation, survey design, response effects, sampling, crosstabs, and statistical concepts, etc.)
• But, also has experience with Qualitative and user-centered design methods (individual and group interviews, diary studies, direct observation, think-aloud usability testing, etc.)
• Comfortable with planning, scoping, conducting and communicating research.
• Experience in evaluating, negotiating, and working with external research vendors.
• Be able to describe user problems and business opportunities to a variety of stakeholders by leveraging both quantitative and qualitative data.
• Ability to demonstrate critical thinking beyond business requests
• Is a great storyteller and communicator, able to speak fluently to business people, product teams, designers, engineers, and other stakeholders. (in English)
• Enjoys collaborative work in a dynamic, data-driven, and creative environment.

• Expertise at evaluating research opportunities, particularly with ambiguous requests e.g. importance, urgency, and impact
• Ability to manage, challenge and shape inbound research requests, and propose solid research projects or programs
• Excellent project execution, while exploring alternate methods, mixed methods and innovative approaches
• Deep understands of the pros and cons of quantitative and qualitative research – and use of this knowledge to direct projects to appropriate methods
• Deep expertise in at least one domain (eg. Pricing), a user type (eg. Business traveler) or a method (eg. Diary Study), being the "go-to person" on the research team for this
• Triangulation of findings, methods, and theories within a project to ensure reliability and depth of insight
• Ability to maximize the value and efficiency of research by applying secondary research and expert inspection methods
• Solid knowledge of various software tools common in the field (e.g. for surveys, diary studies, analysis), and ability to apply the right tool to the problem
• Solid knowledge of GDPR, data compliance and ethics that is present in all of their activities

• Drives cross discipline/department collaboration via research insights/activities
• Collaborates efficiently with other researchers and other disciplines with clear commitment to shared ownership
• Shows excellent communication skills; tailored communication style for different audiences, concise and to the point, open to take input and feedback
• Contributes to the communication and implementation of agreed standards of research excellence across the organization

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

• Senior

• Full-time

• Information Technology

• Technology, Information and Internet

Referrals increase your chances of interviewing at Agoda by 2x.

User Experience Researcher (Bangkok-based, Relocation provided) – Bangkok, Thailand.

Join to apply for the User Experience Researcher (Bangkok-based, Relocation provided) role at Agoda.

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

• UX Researchers own end-to-end planning, execution, analysis and reporting of research projects, and consistently achieve research outputs needed by Product teams to inform strategic decisions.
• Lead core end-to-end research activities – including driving research objectives, hypotheses, methodology, execution, analysis, and communication.

• Master Degree or equivalent experience in Computer Science, Human Computer Interaction, Information Science, Psychology, Social Science, or related field.
• 7+ years of relevant experience in consumer-facing business domains.
• Excellent ability to plan, scope, conduct, analyze and communicate research.
• Experience with qualitative and user-centered design methods (individual and group interviews, diary studies, direct observation, think-aloud usability testing, etc.).
• Experience with quantitative research (metrics, survey design, sampling, cross-tabs, statistical concepts).
• Experience in evaluating, negotiating, and working with external research vendors.
• Ability to describe user problems and business opportunities to a variety of stakeholders using both quantitative and qualitative data.
• Strong critical thinking beyond explicit business requests; ability to challenge details of research requests and propose solid solutions.
• Excellent storytelling and communication skills, able to speak fluently with business people, designers, engineers and other stakeholders (in English).
• Collaborative work style in a dynamic, data-driven, creative environment.

• Drives cross-discipline collaboration via research insights and activities.
• Collaborates efficiently with other researchers and disciplines, with clear commitments for shared ownership.
• Demonstrates excellent communication; tailors style for different audiences and remains open to input and feedback.

At Agoda, we pride ourselves on being a company represented by people of diverse backgrounds. We are committed to equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, or other legally protected characteristics.

We do not accept unsolicited third-party or agency submissions. If we receive unsolicited CVs, we may contact and hire the candidate directly without a recruitment fee.

Senior User Experience Researcher Bangkok Based Relocation Provided

• Senior User experience Researchers own end-to-end planning, execution, analysis and reporting of research projects, and consistently achieve research outputs needed by Product teams to inform strategic decisions. The research findings impact Agoda's business success by informing Product teams regarding design or design process, end user experience, product direction, market strategy or similar.
• Demonstrates critical thinking beyond explicit business requests.
• Functions independently in all operational research tasks.
• Leads core end-to-end research activities – including driving research objectives, hypotheses, methodology, execution, analysis, and communication.

• Good judgement when evaluating research opportunities, e.g. importance, urgency, and impact for team.
• Ability to reasonably challenge details of research requests, and propose solid research solutions.
• Strong project execution with existing skills while constantly expanding breadth and depth of abilities.
• Knowledge of approaches for both quantitative and qualitative research, effectively triangulating findings, methods, and theories with others.
• Application of tools and inspection methods to quantify the value and efficiency of research.
• Ability to adopt and adapt well-established methods according to product/project situations, and innovate new methods in collaboration with more senior researchers.
• Knowledge of or ability to quickly learn key software tools common in the field (e.g. for surveys, diary studies, analysis).
• Knowledge of data compliance and ethics in all of their activities.

• Drives cross-discipline/department collaboration via research insights/activities.
• Collaborates efficiently with other researchers and other disciplines, with clear commitments in case of shared ownership.
• Demonstrates excellent communication skills; tailors communication style for different audiences, concise and to the point, open to taking input and feedback.

• Master Degree or equivalent experience in Computer Science, Human Computer Interaction, Information Science, Psychology, Social Science, or any related field.
• 10+ years of relevant experience in consumer-facing business domains.
• You are very comfortable with planning, scoping, conducting, analyzing and communicating research.
• Experience with Qualitative and user-centered design methods (individual and group interviews, diary studies, direct observation, think-aloud usability testing, etc.).
• Experience with Quantitative research (metrics, survey design, response effects, sampling, crosstabs, and statistical concepts, etc.).
• Experience in evaluating, negotiating, and working with external research vendors.
• Be able to describe user problems and business opportunities to a variety of stakeholders by leveraging both quantitative and qualitative data.
• You are able to demonstrate critical thinking beyond business requests.
• You are a great storyteller and communicator, able to speak fluently to business people, designers, engineers and other stakeholders (in English).
• You enjoy collaborative work in a dynamic, data-driven and creative environment.

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Senior Quantitative User Experience Researcher (Frontend) (Bangkok-based, Relocation provided)

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world. This position is open to worldwide candidates and we will assist you with a generous relocation package, ensuring a smooth transition to working and living in Bangkok.

Our Purpose – Bridging the World Through Travel. We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness. We are a skilled, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone. We have only scratched the surface. The online travel industry is a dynamic and competitive space. We aim to deliver compelling designs that create a world-class customer experience. You will have a key role in defining the future of our products that reach millions of customers. Despite our size, we operate in a startup-like environment. Work in the heart of Asia. This is an amazing opportunity if you’re looking for an exciting adventure abroad while expanding your international research capabilities. You get a chance to live in one of the most beautiful and most visited cities in the world!

• Conducts research end-to-end for high impact, leading stakeholders to the best collaboration with research for their goals
• Initiates research efforts serving Product Vertical goals in the medium- and long-term given a well-informed understanding of the business
• Formulates programmes of study and cumulative knowledge sharing relevant to the strategic objectives of their teams
• Leads projects that are collaborations with other stakeholders
• Accounts for the pros and cons of various research methodologies, and mentors others the use of techniques and tools for high-quality execution

Senior UX Researchers have the breadth and depth of research method skills applicable to a wide range of questions, and over time develop standout areas of research excellence. A long track record and documented success in both research itself and achieving organizational impact is characteristic of Senior UX Researchers. The ability to integrate research into the work of colleagues in other roles makes the Senior UX Researcher effective and helps him/her achieve out-sized impact from research efforts. This ability, along with others that turn research into a strategic asset for Agoda’s decisions and processes, comes from a maturity in overall research approach emphasizing the highest benefit from all research investments.

• Masters Degree or PhD or equivalent experience in Computer Science, Human-Computer Interaction, Information Science, Psychology, Social Science, or any related field
• 10+ years of relevant experience in consumer-facing business domains.
• Expert in Quantitative research. (Log analysis, internal metrics triangulation, survey design, response effects, sampling, crosstabs, and statistical concepts, etc.)
• But, also has experience with Qualitative and user-centered design methods (individual and group interviews, diary studies, direct observation, think-aloud usability testing, etc.)
• Comfortable with planning, scoping, conducting and communicating research.
• Experience in evaluating, negotiating, and working with external research vendors.
• Be able to describe user problems and business opportunities to a variety of stakeholders by leveraging both quantitative and qualitative data.
• Ability to demonstrate critical thinking beyond business requests
• Is a great storyteller and communicator, able to speak fluently to business people, product teams, designers, engineers, and other stakeholders. (in English)
• Enjoys collaborative work in a dynamic, data-driven, and creative environment.

• Expertise at evaluating research opportunities, particularly with ambiguous requests e.g. importance, urgency, and impact
• Ability to manage, challenge and shape inbound research requests, and propose solid research projects or programs
• Excellent project execution, while exploring alternate methods, mixed methods and innovative approaches
• Deep understands of the pros and cons of quantitative and qualitative research – and use of this knowledge to direct projects to appropriate methods
• Deep expertise in at least one domain (eg. Pricing), a user type (eg. Business traveler) or a method (eg. Diary Study), being the “go-to person” on the research team for this
• Triangulation of findings, methods, and theories within a project to ensure reliability and depth of insight
• Ability to maximize the value and efficiency of research by applying secondary research and expert inspection methods
• Solid knowledge of various software tools common in the field (e.g. for surveys, diary studies, analysis), and ability to apply the right tool to the problem
• Solid knowledge of GDPR, data compliance and ethics that is present in all of their activities

• Drives cross discipline/department collaboration via research insights/activities
• Collaborates efficiently with other researchers and other disciplines with clear commitment to shared ownership
• Shows excellent communication skills; tailored communication style for different audiences, concise and to the point, open to take input and feedback
• Contributes to the communication and implementation of agreed standards of research excellence across the organization

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

• Senior

• Full-time

• Information Technology

• Technology, Information and Internet

Referrals increase your chances of interviewing at Agoda by 2x.

We are seeking an experienced User Experience Researcher to join our team. As a key member of our research department, you will be responsible for leading end-to-end research activities, driving research objectives and hypotheses, and consistently delivering high-quality research outputs to inform strategic decisions.

You will work closely with cross-discipline teams to drive collaboration and foster a culture of experimentation and ownership. Your expertise in user-centered design methods and quantitative research will enable you to develop and implement effective research strategies that meet business needs.

• Conducting hands-on research across the full spectrum of methodologies from ethnographic studies to usability testing.
• Partnering closely with the Director of Design to embed research into the design process and ensure user insights drive creative decisions.
• Collaborating with Product Management and Engineering to identify research opportunities, validate concepts, and measure product success.

We are seeking an experienced Senior Quantitative User Experience Researcher to join our team in Bangkok. As a key member of our research department, you will be responsible for designing and executing high-impact research projects that drive business decisions.

This is an exciting opportunity to work with a dynamic team of researchers, designers, and product managers to create innovative solutions that meet the needs of our customers. You will have the chance to collaborate with cross-functional teams, conduct research end-to-end, and lead projects from initiation to execution.

The ideal candidate will have a strong background in user experience research, excellent analytical skills, and the ability to communicate complex research findings to both technical and non-technical stakeholders.

1. Design and execute high-impact research projects that drive business decisions
2. Collaborate with cross-functional teams to understand business goals and develop research strategies
3. Conduct research end-to-end, including data collection, analysis, and presentation of findings
4. Lead projects from initiation to execution, ensuring timely delivery and high-quality results
5. Develop and maintain relationships with external research vendors and partners
6. Mentor junior researchers and provide guidance on research methodologies and tools

To succeed in this role, you will need:

• A Master's degree or PhD in Human-Computer Interaction, Information Science, Psychology, Social Science, or a related field
• At least 10 years of experience in consumer-facing business domains, with a strong background in user experience research
• Expertise in quantitative research methods, including log analysis, internal metrics triangulation, survey design, response effects, sampling, crosstabs, and statistical concepts
• Familiarity with qualitative and user-centered design methods, including individual and group interviews, diary studies, direct observation, think-aloud usability testing, and more
• Excellent communication and interpersonal skills, with the ability to present complex research findings to both technical and non-technical stakeholders
• Experience working with external research vendors and partners, with a strong understanding of data compliance and ethics

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. You will also have access to cutting-edge technology and tools, as well as a collaborative and dynamic work environment.

If you are a motivated and experienced researcher looking for a new challenge, we encourage you to apply for this exciting opportunity.