User Experience Researcher

Dubai, Dubai Agoda

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Overview

User Experience Researcher (Bangkok-based, Relocation provided) — Agoda

Join to apply for the User Experience Researcher role at Agoda. This position is open to worldwide candidates with a generous relocation package to Bangkok.

About Agoda

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Our Purpose - Bridging the World Through Travel We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.

We have a startup-like environment where you will help define the future of products that reach millions of customers. This role offers an opportunity to live and work in Bangkok with relocation support.

Responsibilities
  • UX Researchers own end-to-end planning, execution, analysis and reporting of research projects, providing outputs to inform product decisions.
  • Demonstrates critical thinking beyond explicit business requests and functions independently in all operational research tasks.
  • Leads core end-to-end research activities, including defining objectives, hypotheses, methodology, execution, analysis, and communication.
Qualifications
  • Master Degree or equivalent experience in Computer Science, Human Computer Interaction, Information Science, Psychology, Social Science, or related field.
  • 7+ years of relevant experience in consumer-facing business domains.
  • Strong planning, scoping, conducting, analyzing and communicating research; experience with qualitative and user-centered design methods.
  • Experience with quantitative research (metrics, survey design, sampling, analysis) and evaluating external vendors.
  • Ability to describe user problems and business opportunities to stakeholders using quantitative and qualitative data; strong storytelling and communication skills (English).
  • Ability to collaborate in a dynamic, data-driven environment.
Collaboration & Community
  • Drives cross-discipline collaboration via research insights; collaborates with other researchers and disciplines with clear ownership and communication.
  • Contributes to the research community by sharing methodologies, coaching, mentoring, or screening candidates.
Equal Opportunity

Equal Opportunity Employer. Agoda is committed to diversity and inclusion and provides equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, or other legally protected characteristics. We will keep your application on file unless you request removal. For details, please read our privacy policy.

Disclaimer

We do not accept unsolicited third-party or agency submissions. If we receive unsolicited CVs, we reserve the right to contact and hire the candidate directly without a recruitment fee.


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