375 Customer Service jobs in Dubai

Store Manager

Dubai, Dubai Procat Catering Services LLC

Posted 20 days ago

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Job Description

Procat Catering Services LLC has been a leading provider of professional catering services in the UAE since 2002. With a decade of experience, we understand the needs of our discerning clients and offer unique food service solutions tailored to every budget. Our services include end-to-end large volume catering for labor-intensive companies, corporate functions, events, institutions, and staff accommodations. Whether catering a house party for 20 guests or a workforce of 2000 employees, we bring expertise and passion for success to exceed expectations.

Role Description

This is a full-time, on-site role located in Dubai for a Store Manager. The Store Manager will oversee the day-to-day operations of the store, procurement and ordering, ensuring customer satisfaction, managing inventory, receiving & inspection, documentation & reporting, compliance & safety, and coordination with departments. Responsibilities include maintaining the store's appearance, implementing retail loss prevention strategies, and delivering excellent customer service. The Store Manager will also be responsible for training staff, handling customer inquiries, and ensuring the store meets its financial objectives.

Qualifications

  • Minimum 5 years of relevant experience in a similar role, preferably within a catering, F&B, or hospitality company in UAE.
  • Knowledge of food storage standards and safety regulations.
  • F&B background highly preferred.
  • Strong leadership and team management abilities.
  • Ability to work independently and make informed decisions.
  • Basic computer skills.
  • Bachelor's degree/Diploma in logistics, hotel management, hospitality, food technology, or related field is preferred.

Interested applicants can share their profile to .

Seniority Level
  • Mid-Senior level
Employment Type
  • Full-time
Job Function
  • Sales and Business Development
Industries
  • Food and Beverage Manufacturing

Referrals increase your chances of interviewing at Procat Catering Services LLC by 2x.

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Customer Service

Dubai, Dubai Besins Healthcare

Posted today

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Job Description

Customer Service & Logistics Coordinator

We are a pioneering, family-run pharmaceutical company focused on reproductive hormone treatments for lifelong well-being. We also offer food supplements and medical devices used in gynaecology, fertility, obstetrics, and endocrinology. Distributing in over 90 countries, with approximately 1,300 employees, 22 subsidiaries, and 5 production sites, we are growing through recruiting exceptional talent and fostering a thriving environment.

This mid-senior role supports sales administration, logistics, and planning for key accounts, affiliates, or third parties globally, acting as the primary client contact for all supply matters. Responsibilities encompass the entire supply chain, from demand analysis and integrated business planning to order-to-cash cycle management and performance measurement, across our international markets.

Accountabilities:
  1. Order to Cash Management: Manage sales order processing, invoicing, and the order book. Support demand forecasting and keep clients informed about delivery schedules.
  2. Market Demand Forecast Management: Negotiate and collect rolling forecasts, support local planning processes, monitor demand trends, and implement corrective actions.
  3. Customer Service: Maintain high service levels, act as the point of contact for delivery follow-up, timing, and quantities.
  4. Order Fulfilment & Logistics: Oversee order preparation, carrier relationships, export documentation, shipment bookings, and transportation billing, including Track-and-Trace and return management.
  5. Credit Management: Monitor payments, maintain DSO reports, and follow up on irregularities.
  6. New Product Introduction & Development: Facilitate product launches, initiate SKU creation, coordinate with artwork and serialization departments, and maintain launch plans.
  7. KPIs & Performance Management: Develop and monitor KPIs, provide analytics, and support decision-making.

Additional responsibilities include transportation, inventory optimization, product dispatch, regulatory liaison, and administrative tasks.

Job Requirements:
  • Strong knowledge of sales administration, logistics, transportation, order-to-cash, and customs.
  • Experience with ERP systems.
  • Over 10 years of experience in the pharmaceutical industry.
  • Fluency in English; additional languages (French, Spanish, Chinese, German, Russian) preferred.
  • Independent worker with decision-making skills.
  • Adaptability to fast-paced, changing environments.
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Customer Service Support - Entry Level

Dubai, Dubai beBeeInternship

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Job Title

We are seeking a diligent and organized Administrative Assistant to join our team.

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Delivery Station Customer Service Associate, Customer Service

Dubai, Dubai Amazon

Posted today

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Job Description

At Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services, including improving how we fulfill and deliver customer orders.

We're making history, and the good news is that we've only just begun. At Amazon, you get to work with smart, passionate people who are building new products and services every day on behalf of our customers. As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in-station, real-time hands-on support to ensure our customers receive their packages on time, as promised.

The role will also help connect customers with experts who can provide them with the most accurate and up-to-date information about their packages. The work goes beyond fulfilling and delivering customer orders; it's about making sure we put smiles on customers' faces.

Key job responsibilities
  1. Communicating with customers directly in person, in addition to via phone and email
  2. Empathizing with and prioritizing customer needs
  3. Upholding company values and respecting every customer
  4. Resolving issues and setting appropriate expectations with customers
  5. Understanding and responding appropriately to customer issues
  6. Consistently composing grammatically correct, concise, and accurate written responses
  7. Approaching problems logically and with good judgment to ensure the appropriate customer outcome
  8. Making quick and effective decisions on behalf of the customer
  9. Working a flexible full-time schedule (40 hours per week)
Work environment
  • Work in environments where noise levels vary and can be loud (hearing protection will be provided)
  • Work in environments where temperatures may vary due to outside weather conditions and are not controlled
A day in the life

You will be based at one of our last-mile delivery warehouses where Amazon's leading logistics system operates. As orders are dispatched and delivered, you'll be in contact with warehouse associates, delivery partners, and customers when they need guidance. You will inform delivery partners when a customer needs to reschedule a delivery. When you notice a delivery issue, you'll work to resolve it immediately to ensure a great customer experience without the need for the customer to contact Amazon. Operating at the heart of Amazon's logistics, you'll develop logistical and customer service expertise that sets Amazon apart. You'll connect with our customers daily, leveraging your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses.

About the team

Our mission is to be Earth's most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We're an inclusive team that empowers and cares for our people so they have the time and energy to focus on our customers' happiness. Our goal is to reduce customer effort in every way possible, helping them achieve the best results quickly and efficiently.

Basic qualifications
  • High school diploma or equivalent
  • Previous experience in customer service
  • Ability to effectively prioritize work to ensure efficiency
  • Experience with Windows OS and Microsoft Outlook
  • Familiarity with multiple web browsers, database searching, and instant messenger tools
  • English and Arabic language skills
  • Bachelor's degree or equivalent work experience
  • Proficiency in verbal and written communication
  • Experience understanding and developing performance metrics to measure progress against KPIs
  • Experience working on a merchandising or brand ambassador team for a recognized consumer brand

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need workplace accommodations during the application and hiring process, please visit (link) for more information. If the country or region you're applying in isn't listed, please contact your Recruiting Partner.

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Customer Service Representative

Dubai, Dubai Everythinginclick

Posted today

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Job Description

Job Description of Customer Service Representative

We are seeking a dedicated and customer-focused Customer Service Representative to join our dynamic business development team. In this role, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and ensuring their satisfaction. You will play a key role in building strong customer relationships and contributing to the overall success of SwinFurniture.

Key Responsibilities of Customer Service Representative
  1. Respond to customer inquiries via phone, email, and chat, providing accurate and timely information.
  2. Assist customers with product information, order processing, and issue resolution.
  3. Maintain a high level of customer satisfaction by addressing concerns and providing effective solutions.
  4. Collaborate with cross-functional teams to ensure a seamless customer experience.
  5. Keep records of customer interactions and transactions, ensuring data accuracy and completeness.
Qualification Required for Customer Service Representative
  1. Bachelor’s Degree in Business Administration, Marketing, or a related field.
  2. 1-2 years of experience in customer service, preferably in the furniture manufacturing industry.
  3. Excellent communication and interpersonal skills, with a strong customer-oriented mindset.
  4. Proficiency in customer service software and tools.
  5. Strong problem-solving skills and the ability to handle challenging situations with professionalism and empathy.
Company Bio

SwinFurniture is a premier furniture manufacturing company dedicated to creating high-quality, stylish, and functional furniture pieces. Our mission is to provide our customers with beautifully crafted furniture that enhances their living spaces and brings comfort and elegance to their homes. We value innovation, craftsmanship, and customer satisfaction. Join us as we strive to set new standards in the furniture industry and make a lasting impression.

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Customer Service Representative

Dubai, Dubai Connex Emirates

Posted today

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Job Description

Career Level : Junior Level

Salary : 3000

Industry : Customer Service

Last Date : February 28, 2025

Location : Dubai

Customer Service Representative

We are looking for a friendly and professional Customer Service Representative to join our team. If you have excellent communication skills and a passion for helping customers, we encourage you to apply!

Key Responsibilities:
  1. Assist customers with inquiries, complaints, and service requests.
  2. Provide information about products and services.
  3. Handle phone calls, emails, and live chat support.
  4. Process orders, returns, and exchanges efficiently.
  5. Maintain customer records and update databases.
  6. Resolve customer issues with a positive and problem-solving approach.
  7. Ensure high levels of customer satisfaction.
Requirements:
  1. Previous experience in customer service is a plus.
  2. Strong verbal and written communication skills.
  3. Ability to handle multiple tasks and work under pressure.
  4. Good problem-solving and interpersonal skills.
  5. Proficiency in Microsoft Office and CRM systems is an advantage.
  6. Willingness to work flexible shifts, including weekends and holidays.
What We Offer:
  1. Competitive salary and performance-based incentives.
  2. Career growth and professional development opportunities.
  3. Friendly and team-oriented work environment.
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Customer Service Advisor

Dubai, Dubai PricewaterhouseCoopers International

Posted today

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Job Description

Established in the region for 40 years, PwC has around 12,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates.

Our regional team operates across the Middle East bringing international experience delivered within the context of the region and its culture. We can bring the collective knowledge and experience of more than 370,000 people across the entire global PwC network in advisory, assurance and tax to help you find the value you are looking for.

Line of Service

Internal Firm Services

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Internal Firm Services - Other

Management Level

Associate

Job Description & Summary

At PwC, our people in property management focus on providing strategic advice and solutions for clients in the real estate industry, helping them optimise their property portfolios and maximise returns. These individuals handle property acquisitions, leasing, asset management, and development projects. In facilities and infrastructure management at PwC, you will focus on creating and maintaining efficient and effective operations of physical workspaces, including maintenance, security, and space planning. You will play a crucial role in creating a comfortable and productive environment for employees and clients.

Position summary
To handle reception area activities. Serves as the first point of contact with the firm and the office for visitors and callers. Handle all internal and external inquiries and carry out administrative activities of the front office.


Primary duties and responsibilities
Financial

  • Adhere to the allocated budget for the administrative function of the office

Customer

  • Greet visitors, arrange relevant passes and make sure all callers and visitors are dealt with promptly, courteously and accurately
  • Ensure visitors are made comfortable, met on a timely basis by their host, shown to the appropriate room and assisted with parking if relevant.

Internal Process

  • Assist with visitor check-in process
  • Maintain visitor and caller logs
  • Coordinate with mailroom for outside delivery/courier services with the help of Office administrators
  • Answer queries from visitors and callers, and refers them to the appropriate person
  • Perform general maintenance of the reception area
  • Co-ordinate with Security where relevant
  • Support office manager in events planning and organization
  • Act in accordance with regulations
  • Perform other administrative duties as required
  • Learning and Growth
  • Work towards being a high quality internal service provider and ensure that all administrative support requirements are being met
  • Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed


Education
High school certificate (equivalent) or Bachelor's degree

Language
Fluency in spoken and written English, proficiency in Arabic is an advantage, French is a plus

Overall Experience
Min 3 years of experience in customer service related role such as front desk or receptionist role

Specific Skills

  • Experience with a professional services firm is an advantage
  • Knowledge and Skills
  • Strong organizational skills
  • Excellent oral communication and interpersonal skills
  • Must possess a professional telephone manner
  • Demonstrated ability to work under pressure
  • Demonstrated ability to work on own initiative
  • Demonstrated team player
  • Must possess a warm, friendly and professional demeanor
  • Basic PC skills on excel and word
  • Basic keyboard skills (at least 25 wpm)

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Architectural Management, AutoCAD (Drawing Software), CAD Standards, CCURE (Security Management Software), Communication, Corrective Maintenance, Correspondence Management, Cost Management, Coworking Space Management, Cross-Functional Team Coordination, Customer Experience (CX) Strategy, Demand Management, Emergency Response System Maintenance, Emotional Regulation, Empathy, Environment, Health, and Safety (EHS) Program Development, Event Execution, Facilities Engineering, Hoteling, Inclusion, Insurance Administration, Integrated Workplace Management System (IWMS) {+ 56 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

Yes

Job Posting End Date

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Customer Service Representative

Dubai, Dubai Sharaf DG

Posted today

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Job Description

Dubai, United Arab Emirates | Posted on 03/21/2025

Responsibilities
  1. Identifying and assessing a customer’s needs
  2. Keeping detailed records of customer interactions
  3. Following your company’s communication procedures and policies
  4. Provide accurate, valid and complete information by using the right methods/tools
  5. Duties will include sales of Etisalat Products like Postpaid, Prepaid, Handsets, Elife, Accessories and other services
  6. Handling complaints, requests, and enquiries
Requirements
  1. Education: Graduate
  2. Location: Anywhere in UAE
  3. Age: Below 30 years
  4. Experience: Fresher or experienced working with customer support
  5. Customer orientation and ability to adapt/respond to different types of characters
  6. Excellent communication and presentation skills
  7. Ability to multi-task, prioritize, and manage time effectively
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Customer Service Representative

Dubai, Dubai Safran

Posted 28 days ago

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Job Description

Customer Service Representative
Company : Safran Aerosystems Services
Job field : Sales & Marketing
Location : Dubai , United Arab Emirates
Contract type : Permanent
Contract duration : Full-time
Required degree : Bachelor's Degree
Required experience : More than 3 years
Professional status : Employees / Staff
Spoken language(s) :
English Fluent
# 2024-143293
Apply with one click Any questions ?
**Job Description**
The Customer Service Representative is responsible to ensure timely, accurate order processing and responding, to manage and track approved customer request for quote, orders and billing and to address and resolve any order issues with the support of Customer Support, Operations and Program Management organization at the OEM. This job reports directly to the Safran Cabin Front Office Middle East supervisor :
- Professionally handle incoming requests from customers via phone, email, fax, and walk-ins to ensure that issues are resolved both promptly and accurately
- Answering the questions of customers regarding the products or services and its operation or maintenance.
- Learn and apply company procedures, product knowledge and services
- Process customer Spare orders promptly and accurately, including EDI, entry, follow up, invoicing, inventory and deliveries status
- Handling and making proactive contribution in resolving customers complaints
- Quantify the customer's inquiry, including gather customer information, assess and fulfill customer needs and requests, update customer database, etc.
- Maintain working knowledge of M3 and SAP products and order processes
- Respond to pricing availability and PMA inquiries,
- Participate in cross-functional planning initiatives
- Work cross-departmentally to ensure daily operations support is successful
- Maintain a balance between company policy and customer benefit in decision making
- Gather required information to assist in metrics reporting
- Educate customer on product lines & specifications
- Complete necessary documentation
- Support customer service team members, as needed
- Monitor and report on use of company resources, as required
- Adhere to required health and safety regulations and practices
- Carry out other duties, responsibilities, and projects as may be assigned, in an effective manner
- Communicating solutions, successes, and opportunities to the Front Office supervisor
**Job Requirements**
Customer service oriented, planning and organizing, quality driven and efficiency, good at communicating under pressure, teamwork, familiar with ERP functions and CRM applications is preferred.
**Company Information**
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.
Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.
Safran Aerosystems is one of the world leaders in aviation systems dedicated to aircraft and helicopter safety, as well as fluid and fuel management. The company is a key player in the field of flight safety (oxygen, evacuation, floatation) and participates in the decarbonization of aviation through enabling sustainable alternative fuels and new engine architectures. It has 5,200 employees in 7 countries.
Safran is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
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Customer Service Representative

Dubai, Dubai EST Group

Posted today

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Job Description

We are seeking a friendly professional and solution-oriented Customer Service Representative to join our team in Dubai. The ideal candidate will be the first point of contact for customers providing information resolving issues and ensuring an excellent customer experience.
Key Responsibilities:
Respond to customer inquiries via phone email chat or in person.
Provide accurate information about products services and company policies.
Resolve customer complaints or concerns efficiently and professionally.
Maintain detailed records of customer interactions and transactions.
Coordinate with other departments to address customer needs.
Follow up with customers to ensure issues are resolved and satisfaction is achieved.
Stay updated on company products services and promotions.
Handle order processing returns and exchanges as needed.
Requirements:
High school diploma or bachelors degree.
Proven experience in a customer service role is preferred.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Proficiency in Microsoft Office and CRM systems.
Fluent in English; Arabic or other language skills are a plus.
Professional appearance and a customer-first attitude.
Ability to work flexible hours including weekends or holidays.
Benefits:
Competitive salary.
Visa and medical insurance.
Paid annual leave and public holidays.
Training and career development opportunities.
Positive and multicultural work environment.

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