What Jobs are available for Administrative Supervisor in Abu Dhabi?
Showing 4 Administrative Supervisor jobs in Abu Dhabi
Front Office Manager
Posted 9 days ago
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Job Description
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Le Royal Méridien Abu Dhabi, 113 Khalifa Street, Abu Dhabi, United Arab Emirates, United Arab Emirates,VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
**CORE WORK ACTIVITIES**
**Maintaining Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
- Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
**Supporting Management of Front Desk Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and building mutual trust, respect, and cooperation among team members.
- Serving as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.
**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Responds to and handles guest problems and complaints.
- Sets a positive example for guest relations.
- Empowers employees to provide excellent customer service.
- Observes service behaviors of employees and provides feedback to individuals.
- Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
- Ensures employees understand customer service expectations and parameters.
- Interacts with guests to obtain feedback on product quality and service levels.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
**Managing Projects and Policies**
- Implements the customer recognition/service program, communicating and ensuring the process.
- Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
- Supervises same day selling procedures to maximize room revenue and control property occupancy.
- Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
**Supporting Human Resource Activities**
- Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
- Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
- Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
- Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
- Participates in employee progressive discipline procedures.
**Additional Responsibilities**
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Performs all duties at the Front Desk as necessary.
- Runs Front Desk shifts whenever necessary.
- Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We're looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
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Assistant Front Office Manager
Posted today
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Job Description
As an Assistant Front Office Manager, your responsibilities encompass leadership and management across all sections of the Front Office Department, aiming to uphold the highest service standards. The primary objective is to ensure every guest visiting the hotel receives service and hospitality that surpasses expectations, providing an enhanced experience through meticulous attention to detail and a continuous focus on customer satisfaction.
Key Job Responsibilities:
- Assist the Head of Front Office in overseeing and managing all aspects of the Front Office Department.
- Uphold and enforce the highest standards of service to ensure an exceptional guest experience.
- Collaborate with the leadership team to develop and implement strategies for enhancing customer satisfaction.
- Supervise and support front desk operations, including check-in, check-out, and guest interactions.
- Ensure adherence to established procedures and protocols for efficient front office functioning.
- Lead and motivate the Front Office team to maintain a customer-focused approach and exceed guest expectations.
- Address and resolve guest concerns promptly, maintaining a positive and solutions-oriented attitude.
- Foster a culture of attention to detail, emphasizing the importance of providing added value through exceptional service.
- Work closely with other departments to coordinate and optimize overall hotel operations.
- Stay informed about industry trends and best practices to continuously improve Front Office services.
- Contribute to training programs to enhance the skills and knowledge of the Front Office team.
- Participate in regular meetings with the leadership team to discuss performance, challenges, and improvement opportunities.
- Uphold environmental, health, and safety standards in alignment with organizational policies.
- Adhere to the company’s environmental, health, and safety procedures and policies.
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HR & Office Manager (UAE) Abu Dhabi
Posted today
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Overview
We are an ambitious, high-growth firm expanding our presence in Abu Dhabi. We are looking for a versatile and experienced professional to establish and manage our HR function while overseeing the Abu Dhabi office operations. As the first dedicated HR hire in Abu Dhabi, you will play a pivotal role in building the foundations for our people strategy, ensuring compliance with ADGM regulations, and supporting our leadership team as we scale.
ResponsibilitiesHuman Resources
- Manage end-to-end employee lifecycle, ensuring onboarding and offboarding processes are compliant with ADGM regulations and provide a seamless experience for staff.
- Oversee recruitment logistics, including posting roles, scheduling interviews, and coordinating offers.
- Coordinate payroll and benefits with external providers.
- Develop and implement HR policies and processes aligned with UAE labor law and ADGM regulations.
- Handle immigration, visas, and employee documentation.
- Maintain HR records, policies, and processes to ensure compliance and scalability.
Office Management
- Oversee day-to-day Abu Dhabi office operations, including facilities, vendors, and administrative support.
- Ensure smooth coordination of executive schedules, travel, and company events.
- Implement efficient office processes to support growth and ensure smooth coordination with global teams.
- Act as the local point of contact for employees and visitors.
- 3-6 years of progressive HR and office management experience, ideally in a fast-growing or entrepreneurial environment.
- Strong, hands-on knowledge of ADGM HR and compliance procedures.
- Proven ability to manage end-to-end visa and immigration processes in the UAE.
- Strong organizational, communication, and problem-solving skills.
- Bachelor’s degree in Human Resources, Business Administration, or related field; HR certification is a plus.
- The opportunity to build and shape the HR and office management functions from the ground up.
- A dynamic role in a growing firm at the intersection of finance, AI, and technology.
- Competitive compensation and benefits package.
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Assistant Manager - Front Office (preferably russian/german/chinese speaker)
Posted 6 days ago
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Job Description
**Position Summary:**
The Assistant Manager Front Office supports the Front Office Manager in overseeing the daily operations of the front office, including guest services, reservations, and front desk operations. This role ensures a high standard of guest satisfaction, staff supervision, and efficient coordination with other departments.
**Key Responsibilities:**
+ Assist in managing day-to-day operations of the front office to ensure smooth and efficient service.
+ Supervise front desk team members, including training, scheduling, and performance evaluations.
+ Handle guest check-ins, check-outs, and resolve guest issues or complaints promptly and professionally.
+ Ensure adherence to hotel policies and procedures, including safety and security.
+ Monitor room inventory, reservations, and coordinate with housekeeping and maintenance for room readiness.
+ Support the Front Office Manager in preparing reports, maintaining budgets, and achieving departmental goals.
+ Manage VIP arrivals, special requests, and ensure personalized guest service.
+ Oversee cashiering and billing processes to ensure accuracy and compliance.
+ Promote up-selling of rooms and hotel services to maximize revenue.
+ Lead by example in delivering exceptional customer service standards.
**Requirements:**
+ Diploma or degree in Hospitality Management or a related field.
+ Minimum 2-3 years of experience in Front Office, with at least 1 year in a supervisory or assistant managerial role.
+ Strong leadership, communication, and interpersonal skills.
+ Proficient in property management systems
+ Ability to work under pressure and in a fast-paced environment.
+ Excellent problem-solving and conflict-resolution abilities.
+ Flexibility to work in shifts, including weekends and holidays.
**Preferred Qualifications:**
+ Multilingual abilities are a plus. (e.g., Russian, German, Chinese speaker).
+ Prior experience in a luxury or five-star hotel environment.
**Qualifications:**
+ A true desire to satisfy the needs of others in a fast paced environment.
+ Refined verbal and written communication skills.
+ Previous front office supervisory/team leader experience preferred, in a luxury hospitality company.
+ Experience working with Opera is required.
+ Ability to work a flexible schedule.
+ German/Russian/Chinese language will be ideal.
**Primary Location:** AE-AZ-Abu Dhabi
**Organization:** Park Hyatt Abu Dhabi
**Job Level:** Full-time
**Job:** Front Office
**Req ID:** ABU
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
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