20 Cabin Crew jobs in the United Arab Emirates

Date: 6 Feb 2025

Company: Air Arabia PJSC (G9)

Location:

Sharjah, AE

Country: AE

Job Purpose

Acts as Air Arabia's ambassador; strives to achieve customers' loyalty and to promote a positive corporate image, at all times, through enhancing the overall customers' experience. Provides excellent customer service to all passengers whilst ensuring their safety and comfort are achieved throughout the complete flight cycle. Be ready and fit to operate ensuring productivity is in line with set measures and company's adopted policies and procedures.

Conduct

Key Result Responsibilities

• Ensures timely attendance, proper grooming, fitness and legality of self for the assigned flights. Attends "Briefing" to ensure acknowledgement of flight details, distribution of roles, targets, security checks, boarding, etc.

• Instructs passengers on safety procedures to be followed ensuring their safety and comfort at all times.
• Identifies areas of safety and security risks and partners with the Cabin Supervisor to take remedial action in accordance with the SOPs (Standard Operating Procedures).
• Administers first aid to passengers where necessary.
• Informs Cabin Supervisor, Flight Crew and Captain, as appropriate, with any irregularities and malfunctions promptly.

• Welcomes passengers and assists in their boarding formalities; enters necessary data into the aircraft log book as per Air Arabia and GCAA/CAA adopted procedures.
• Provides constant excellent customer services to passengers by attending to their individual pre-bookings, requests and needs.
• Identifies and assists passengers experiencing stress or difficulties in accordance with the corresponding policies and procedures detailed in the Operations Manual and other relevant instructions.
• Contributes to maximizing on-board revenue and "Charity Cloud" program by efficiently promoting the on-board meals, products and charity services and thereby achieves individual and team targets.
• Ensures proper and secure handling of cash and credit card payments received against individual sales and donations managed by him/her.

• Carries out pre-flight checks to ensure sufficient supplies, emergency equipment, catering equipment and other specified equipment prior to take off; provides report for any deficiencies to Cabin Supervisor and/or Captain as appropriate.
• Assists in ensuring the aircraft cabin is cleaned thoroughly at transit stations and that adequate re-catering and duty free products are provided before flying.
• Ensures orderly and complete handover/takeover of the cabin to/from catering, cleaning and/or maintenance staff.
• Carries out the post-flight briefing and assessment reports as per adopted policies and procedures: provides objective evaluation of the Cabin Supervisor, reports any problems or discrepancies on flight, closing and sealing of duty free containers.
• Accounts to Cabin Supervisor for the conduct of passengers; carries out the duties of 'Cabin Supervisor' when designated as such by the Captain.
• Maintains necessary professional and safety knowledge and competitiveness by attending recurrent trainings, emergency procedures trainings, and educational workshops and by ensuring current license.
• Contributes to team effort by accomplishing related results and achieving allocated sales targets and objectives.

• Age: Between 20 to 26 years for the candidates without previous experience as a Cabin Crew.
• Up-to 33 years for Experienced Cabin Crew.
• Minimum Height: 160 cm (Female), 168 cm (Male).
• Weight: To be in proportion to Age and Height.
• Clear skin with no marks or tattoos that would be visible whilst wearing the cabin crew uniform.
• Medically/ Physically fit to perform Cabin Crew duties.
• Ability to swim with aid of a flotation device.

• Diploma or Higher Secondary Certificate is acceptable for this role; a diploma in Travel/ Tourism is a plus.
• Training in First Aid, Safety and Emergency Procedures are an added value.
• Fit to fly, has good general health, no serious medical conditions or chronic diseases.
• Proficient in Microsoft Office.
• Language: Must be fluent in Written and Spoken English.
• Fluency in Arabic is preferred.

• Fresh graduates are encouraged to apply for this role.
• Previous experience as cabin crew or in a customer service role in the Airlines/Aviation/ or hospitality Industries shall be treated as an added value.
• Active cabin crew license is an advantage.
• Capable of working in shift pattern and for extended working hours.
• Shows high flexibility and adaptability to frequent changes and busy schedules.
• Demonstrates the ability to contribute and successfully deliver against policies, procedures, and set KPIs.

A personality that shines, the ability to adapt to any situation, and make people feel at ease. These are a few of the qualities we are looking for in our cabin crew.

As the face of Emirates, you will be the person customers turn to for help and direction when they fly with us, so you need to be friendly, observant, and able to provide the right support.

Being a member of the cabin crew is more than a service role; safety is our highest priority. You will need to lead confidently and take control when managing aircraft services, security, and safety procedures. This training is provided through our world-class learning experience at our state-of-the-art facility in Dubai.

We are looking for a personality that shines, with the ability to adapt to any situation and make people feel at ease. As the face of Emirates, you will be the person customers turn to for help and direction when they fly with us. You should be friendly, observant, and capable of providing the right support.

Being a cabin crew member involves more than service; safety is our top priority. You must lead confidently and manage aircraft services, security, and safety procedures effectively. This training comes from our world-class learning experience at our state-of-the-art Dubai facility.

Here are some qualities and requirements we look for in our cabin crew:

• More than one year of experience in hospitality or customer service
• A positive attitude and the ability to provide excellent service in a multicultural team environment
• Minimum qualification: high school graduate (Grade 12)
• Fluent in written and spoken English; knowledge of another language is an advantage
• Height of at least 160cm and the ability to reach 212cm while standing on tiptoes to access emergency equipment on all aircraft types
• No visible tattoos while in Emirates cabin crew uniform (without covering with bandages or cosmetics)

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Provide exceptional customer service, ensuring the safety and comfort of all passengers throughout their flight experience.

• Instruct passengers on safety procedures
• Administer first aid when necessary

The position supports the Manager Cabin Crew Training with the varied training requirements of the department. Is a role model and has a genuine passion for delivering high quality training. This in turn will lead to a safe and secure on board working environment and the delivery of excellent customer service to our passengers.

• To expand and develop the instructional design course ware in all subjects
• To ensure regulatory compliance of course ware, along with classroom and practical training delivery
• To carry out both practical and classroom training sessions for cabin crew & pilots including but not exclusive to the following areas: Aviation Security, Dangerous Goods, Fire & Smoke, SEP, First Aid, Customer/Cabin and Sales
• Conducting training & check flights as required and to the standard set by flydubai
• Support and promote a culture of safety and security within the Cabin Crew Training Department
• To remain operationally current and ensuring all flying documentation remains valid
• To conduct aircraft visits for cabin crew
• To supply feedback on the effectiveness of course material to the Manager Cabin Crew Training

Primary Objectives:

• To ensure all regulatory training for pilots and cabin crew remains compliant at all times
• To help develop and offer guidance to all training delegates
• To help develop the Cabin Crew Training Department
• To promote the safety culture within flydubai

Job Requirements:

• Broad knowledge and experience in: Aviation Training of both cabin crew & pilots
• Above average skills in: Microsoft Office products and able to use Multimedia as a training tool
• Demonstrated ability in: leadership & guidance within a Cabin Crew Training Department
• Demonstrated ability in: Attention to detail & quality
• Demonstrated ability in: Problem solving & decision making
• General knowledge & Experience of: Training both Economy & Business Class products

Education and Experience:

• At least 5 years’ experience in a training role within the airline industry
• Recognised aviation training qualifications in at least two of the following subjects: Aviation Security, Dangerous Goods, Aviation Medicine, SEP, CRM
• Previous Cabin Crew line operational experience in a Senior Role
• Excellent working knowledge of Cabin Crew Operations, Procedures and Operational Manuals

Customer Service Career Opportunities

We are currently seeking a highly skilled and motivated individual to join our team as a cabin crew member. This is an exciting opportunity for individuals who enjoy working with people and have a passion for delivering exceptional customer service.

About the Role

The successful candidate will be responsible for ensuring the safety and well-being of our passengers, as well as providing them with a high level of service during their flight. As a cabin crew member, you will work closely with our pilots and other crew members to ensure that all aspects of the flight are executed smoothly and efficiently.

Key Responsibilities

• Ensure the safety and well-being of passengers at all times
• Provide exceptional customer service to passengers during flights
• Work closely with pilots and other crew members to ensure smooth flight operations
• Maintain the cleanliness and organization of the cabin

Requirements

To be considered for this role, applicants must meet the following requirements:

• Age: 21 years old or above
• Height: Minimum of 158cm (without shoes)
• Education: High school level or above
• Language: Fluent in written and spoken English
• Travel Documents: Valid passport allowing free travel
• Appearance: No visible tattoos or body piercings

Career Benefits

As a member of our team, you will receive a comprehensive package including:

Benefits

Experienced Cabin Crew Wanted

We are seeking highly skilled and experienced cabin crew members to join our team in Dubai.

The ideal candidate will have a minimum of 3 years experience in First or Business Class on an international carrier, with native or C1 level French proficiency.

Responsibilities will include maintaining familiarity with aviation practices and procedures, adhering to the company operations manual, upholding high standards of discipline, conduct, and appearance, ensuring aircraft safety and passenger security, assisting the commander with administrative and operational duties, contributing to safe and efficient flight operations, participating in emergency evacuations and safety procedures, verifying onboard food safety and expiration dates, coordinating cabin service tasks, visiting flight crew regularly and providing food supplies, and performing additional assigned tasks.

Requirements for this position include a valid US Visa (C1/D, B1/B2) and unrestricted passport or Schengen/UK visa, full vaccination against COVID-19, and experience in private or corporate aviation preferred.

Application documents required include a CV, initial cabin crew training certificate, passport copy, visa copies, full-length portrait, and casual pictures, EASA attestation if applicable, training certificate for First/Business Class, and vaccination certificate.

Job Purpose

At Emirates Group, we connect the world through our global hub in Dubai, ensuring our customers always ‘Fly Better.’ As one of the most recognised and admired brands globally, we’re driven by innovation and excellence. Join us as a Recruitment Advisor and play a pivotal role in shaping the future of our organisation by driving people strategies that empower our global workforce. Experience a fast-paced, multicultural environment where your expertise in human resources will contribute to building a world-class employee experience while advancing your own career on a global stage.

As a Recruitment Advisor, you will provide a full cycle recruitment experience to assigned departments within the Emirates Group, from sourcing, attracting, interviewing, and hiring high-calibre candidates capable and competent to perform the role and fit the Emirates Group Values.

• Understand the assigned departments' manpower recruitment needs and convert this into yearly Department Recruitment Plans (DRPs), which outline candidate identification and attraction initiatives.
• Support Cabin Crew recruitment campaigns within your allocated region, with flexibility to support additional campaigns in Dubai and globally (when required).
• Agree with Talent Acquisition Partner (regional) on the most appropriate recruitment approach using various channels to attract candidates within your allocated region and propose new channels.
• Plan weekly career events across the region to promote our employer brand and career opportunities for Cabin Crew, focusing on return on investment and engaging high calibre talent who meet our requirements for these positions.
• Utilise available databases and technology, i.e., ATS, LinkedIn and other databases, to shortlist potential candidates and recommend the top talent for final review.
• Recommend appropriate recruitment and selection methodologies, i.e., (In-tray exercise, assessment centre, digital assessment) to support the identification of talent against each position's technical and behavioural competencies and cultural fit requirements.
• Build professional and open relationships with the larger HR team and other departments, providing a professional service and balancing process integrity issues versus the need to react to departmental pressures.
• Proactively communicate (within specified time frames) with internal and external candidates to maintain a professional image and a quality candidate experience.
• Work with and manage the quality of support provided by recruitment agencies when operationally working with them in the field on campaigns, ensuring that Emirates Group's brand image and high standards of candidate experience are reflected by all processes where support is provided.
• Carry out all administrative duties in the recruitment process, such as distributing interview packs, organising timetables, arranging interviews etc. Managing reports, creating dashboards and providing data-driven insights.
• Provide advisory support to the team, lead improvement initiatives, and seek opportunities to further optimise the recruitment process. Maintain up-to-date knowledge on best practice recruitment and selection techniques, with specific attention to Diversity & Inclusion.

To be considered for this role, you must meet the below requirements:

• 12 years schooling or equivalent
• Degree or Honours (12+3 or equivalent) and +2 years of recruitment experience in-house or agency recruiter or previous experience as cabin crew

• CIPD or any other HR professional certification.
• Ability to execute effective high volume recruitment strategies that align with organizational goals. Experience in forecasting hiring needs and resource allocation is essential.
• Strong skills in creating and interpreting reports to track recruitment progress and outcomes. Ability to summarise insights and present findings clearly to stakeholders.
• Dashboard familiarity: Understanding of how to utilise dashboard tools to monitor key recruitment metrics, enabling informed decision-making and timely adjustments to strategies.
• Excellent verbal and written communication skills to convey complex information succinctly to various audiences.
• Keen eye for detail to ensure accuracy in all processes.
• Familiarity with HR databases, ATS systems, and CMS systems.

At Emirates Group, we’re committed to providing our employees with opportunities to grow and develop their careers. If you’re looking for a challenging and rewarding opportunity, apply today and join our team!

Salary & benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays worldwide.

Discover what it’s like to live and work in our fast-paced, cosmopolitan home city by visiting the Dubai Lifestyle section on our career’s website:

Purpose
The purpose of this role is to assist the Cabin Crew Manager in managing the Cabin Crew Members at all times and ensure that all crew are legal as per the GCAA requirements and their needs are met.

Main Responsibilities

• Ensure all flights departing Sharjah consist of the correct crew complement, and liaise with Crew rostering officer regarding crew shortfalls, if any.
• Supervise correct and fair allocation of crew positions by auditing and reviewing.
• Manage action, follow up and provide feedback to cabin crew on cabin flight report.
• Ensure all procedures, manuals and documentations in the Briefing Office are updated and maintained as per GCAA and company policy requirements.
• Coach operating crew by giving them constructive feedback, being prepared to answer any queries, clarify any operational issues and if needed direct the crew member to the right personnel or department as necessary.
• Conduct assessments on Briefing to monitor both SCCM and CCM performance and take corrective actions where necessary on performance, a minimum of 3 briefing assessments should be conducted in a shift.
• Manage grooming standards; monitored and rectified where needed.
• Manage senior or captains’ de-briefing and handle any conflict until it is resolved; use them as case studies in liaison with Training Manager.
• Carry out flight observations and submit a full report to Cabin Crew Manager (2 flights a month).
• Manage daily both catering and duty free issues and ensures that the right product is selected for increasing the revenue using feedback of the crew.
• Carry out a random pre and post flight check to monitor the boarding process, ground handling, catering-duty fs of discipline.
• Assist Cabin Crew Manager in Cabin Crew Recruitment.
• Assist Cabin Crew Manager for SCCM upgrade.
• Assist the Cabin Crew Manager and carry out investigations on crew disciplinary/appreciations.
• Manage crew welfare by looking at their personal issues, follow up with company Medical Centre for crew well-being, meet and assist new joining crews and visit crew if they are hospitalized.
• Ensure the Familiarization Flight program is carried out and the correct paperwork is completed as per Procedures and compliance is achieved.
• Prepare and disseminate Memos and reminders to all crew for any policy changes.
• Complete the Crew Movement Officer Shift Report Log at the end of the shift ensuring to note any handover matters for the following shift. Maintain physical appearance of the Briefing Office, including cleanliness, equipment condition etc., and make recommendations for any maintenance or equipment replacement.
• In the absence of a SCCM, the briefing officer on duty will nominate the most senior crew member to conduct the pre-flight safety briefing. Crew Movement Officer will advise Crew Control of the absence of the operating SCCM.
• Liaise with other hubs for sending and receiving any product i.e. crew uniforms, manuals.
• Attend weekly meeting with cabin crew manager to identify the areas that require improvement. Cabin appearance and crew performance; a full report should be submitted to Cabin Crew Manager. (3 flights per shifts).
• Liaise with other departments to fulfill cabin crew requirements (e.g. housing, transport, HR, finance). Place a purchase order for cabin crew department.
• Conduct evaluation for initial crew member during 90 days appraisal.
• Conduct appraisal for the crew including seniors.
• Maintain records of crew performance, sick leave, no show, punctuality, customer service and take the necessary action in case.

Desired Profile

• Educated to High Secondary level.
• Minimum five years of experience as a cabin crew member with three years as a senior cabin crew.
• Good working knowledge of Flight Duty Time Limitation regulations.
• Self-motivated and able to work independently with strong written and oral communication skills in English.
• Arabic would be an advantage.

Interested candidates may apply for the position by sending a copy of their updated resume to

• Understands the value of safety, exceptional customer service and aspects of life as a crew member in a non-scheduled, challenging operation.
• Able to work under pressure and remain calm and flexible in demanding operational requirements.
• Executes all aspects of onboard service as stipulated in Cabin Service Manual.
• Responsible for delivering highest standard of service excellence, safety and security onboard all RJ aircraft.
• Communicates and reports to LFAs any observations and VIP feedback to ensure the Guest profiles are current and provides suggestions as applicable.
• Constantly updating the job knowledge to stay abreast with the latest trends and requirements related to private aviation.
• Maintains valid mandatory documentation such as passport, visas, GCAA Flight and Medical licenses, CMC Certificate etc.
• Strictly adheres to the company’s policies and procedures, including confidentiality statement.
  

• Updated CV
• 3 Photographs (Full-Length)
• 3 Photographs (Headshot)
• Online Video recording to be completed on the below link - Follow guidelines provided for the video interview via Spark Hire
  

• Present yourself at your best. Treat the video interview just like an in-person interview with regards to grooming.
• Face a light source or window; the room should be lit properly. Have light facing you - not behind you.
• Center yourself in the video frame and look directly into the camera - the camera should be at your eye level.
• Determine the best hardware to use; test the equipment beforehand. A webcam or the Spark Hire mobile application for iOS and Android devices. We also recommend connecting to a strong internet connection.
  

• Cabin Crew experience within recognized international airline -Premium Zone experience preferred
• Previously completed Ab Initio, SEP, Service, First Aid, CRM trainings.
• Valid flying crew license preferable.
• Current flying crew or maximum 1 year out of service (with sound justified reasons).
• Impeccable grooming and etiquette.
• Minimum High School certificate, preferably holding university degree.
• Excellent command of English. Additional languages will be an asset.
• Excellent interpersonal, verbal and written communication in addition to planning, organizing and integration skills.
• Strong organizational commitment and meticulous attention to detail.
• Intermediate level of computer skills.