9 Client Relations jobs in Abu Dhabi

Job Summary:

We are seeking a highly motivated Technical Client Services Specialist to join our team. The ideal candidate will have excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.

The primary responsibility of this role is to provide exceptional support to clients through various channels, including email and phone calls. You will be responsible for resolving client queries, providing guidance on transactional services, and escalating complex issues to senior management when necessary.

To succeed in this role, you will need to demonstrate strong interpersonal skills, with the ability to build trust and rapport with clients from diverse backgrounds. Your attention to detail and organizational skills will also be essential in managing multiple tasks and meeting deadlines.

In addition to your technical skills, we value candidates who possess a high level of adaptability, with the ability to learn and grow with our organization. If you are a proactive and customer-focused individual who thrives in a dynamic environment, we encourage you to apply for this exciting opportunity.

• Respond to client queries via email and phone calls
• Provide guidance on transactional services
• Elevate complex issues to senior management when necessary
• Collaborate with internal teams to resolve client issues

• 3 years of experience in Technical Client Services within the banking or financial sector
• Degree in business, finance, administrative-related field or equivalent
• Excellent communication, problem-solving, and interpersonal skills
• Able to work in a pressurized environment with high workload
• Strong work ethic and willingness to take initiative

• Fulfilling career opportunities
• Competitive salary and benefits package
• Opportunities for professional growth and development

This role is based in (location) and requires a full-time commitment. We offer a dynamic and supportive work environment, with a focus on continuous learning and improvement.

We are seeking a skilled Customer Relationship Management (CRM) professional to join our team.

The ideal candidate will be responsible for planning and executing customer engagement campaigns, leveraging the Dynamics 365 Marketing platform to deliver targeted, data-driven, and personalized communications.

This role will play a critical part in increasing product usage, engagement, and customer retention through effective CRM strategies.

The successful candidate will have experience with CRM systems, lifecycle marketing, and digital marketing, preferably within banking or financial services.

A strong understanding of customer segmentation, journey mapping, and campaign execution is essential for this role.

The CRM professional will work closely with data teams to define customer segments and behavioural triggers for targeted campaigns.

They will also monitor, analyse, and report on campaign performance, customer engagement, and conversion rates, using insights to drive improvements.

This role requires strong communication and stakeholder management skills, as well as the ability to manage multiple campaigns simultaneously while meeting deadlines.

In addition, the CRM professional will collaborate with UX and creative teams to develop compelling CRM content and messaging.

They will continuously explore new features and enhancements within Dynamics 365 Marketing to drive efficiency and effectiveness.

The ideal candidate will have evidence of working with marketers and agencies to generate compelling copy and content, creating engaging email, SMS, and push messages.

A strong understanding of omni-channel marketing, including email, SMS, push, in-app, and web personalization, is also required.

We are looking for a self-motivated and innovative professional who can influence, innovate, and execute with confidence.

• Develop and manage CRM campaigns for customers, ensuring alignment with business objectives.
• Build powerful client journeys using Dynamics 365 Marketing to automate and optimize customer experiences.
• Leverage data and insights to inform campaign strategy and improve customer engagement.
• Monitor and analyse campaign performance, identifying areas for improvement and implementing changes.
• Collaborate with cross-functional teams to ensure seamless delivery of CRM initiatives.

We are seeking a highly motivated Business Development and Sales Professional to join our team. The ideal candidate will be responsible for driving sales performance, maximizing revenue, and building lasting client relationships.

• Manage and convert incoming leads into successful transactions as per the approved sales plan.
• Negotiate and finalize terms of sales agreements in line with company policies.
• Build and nurture strong relationships with brokers, agents, and clients to enhance customer satisfaction.

The role's scope and responsibilities expand based on experience and seniority, from supporting sales initiatives to independently managing high-value clients and international portfolios.

• Manage and convert incoming leads into successful transactions as per the approved sales plan.
• Negotiate and finalize terms of sales agreements in line with company policies.
• Build and nurture strong relationships with brokers, agents, and clients to enhance customer satisfaction.
• Maintain accurate and timely sales reports; review progress and recommend strategies to achieve targets.

• Associate RM: Diploma or Bachelor's degree in Business, Marketing, or related field.
• Relationship Manager / Senior RM: Bachelor's degree required; Master's degree (MBA or similar) preferred.

• International exposure and ability to manage overseas clients is a strong addition for this role.

• Excellent communication, negotiation, and presentation skills.
• Ability to inspire trust and confidence in clients and brokers.
• Strong commercial awareness and numerical skills.

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

Job Description

As an Account Management Associate, you will play a pivotal role in maintaining and enhancing relationships with our clients. Your main objective will be to ensure customer satisfaction through effective communication and problem-solving. You will be entrusted with managing client accounts, understanding their needs, and ensuring that our products and services meet their expectations. By collaborating closely with cross-functional teams, you will deliver tailored solutions to our clients. This position is ideal for a proactive individual who thrives in a fast-paced environment and is passionate about delivering exceptional customer service. Join us in contributing to the success of our clients while growing your skills and career in account management.

• Develop and maintain strong, long-lasting client relationships through effective communication.
• Collaborate with internal teams to provide clients with customized solutions and services.
• Prepare and deliver regular account performance reports and presentations to clients.
• Identify growth opportunities within existing accounts and work to capitalize on them.
• Respond promptly to client inquiries and manage their expectations effectively.
• Monitor and analyze client activity to anticipate, and address potential issues proactively.
• Assist in negotiating contracts and agreements to maximize profits and client satisfaction.
• Ensure timely and successful delivery of our solutions as per the client's needs and objectives.
• Update and maintain client records in the CRM system accurately and timely.
• Coordinate with the sales and marketing teams to inform clients of new service offerings.
• Track and report on key account metrics, including sales forecast and client satisfaction.
• Assist in resolving any escalated client issues in a prompt and efficient manner.

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 2 years experience in account management or related role.
• Proven ability to manage multiple projects at a time with strong attention to detail.
• Excellent listening, negotiation, and presentation abilities.
• Strong verbal and written communication skills essential for client interaction.
• Proficiency with CRM software and Microsoft Office Suite.
• Ability to work independently and as part of a team in a fast-paced environment.

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The Associate Manager role is to drive sales with Food Services customers through out-of-home channels (Hotels, Restaurants, Catering, Airlines and Workplace). This will be achieved by ensuring new customer acquisition augmented by strengthening the weighted basket size while retaining the existing customer base.

• Prioritize key drivers, activities, and KPIs based on Operational Master Plan (OMP).
• Responsible for achieving sales targets by planning customer engagement, adhering to forecasts and factoring lead times, and staying within budgeted trade expenses/investments.
• Conduct ongoing reviews of the foodservice industry to identify key growth areas and opportunities for improvement.
• Establish and nurture relationships with key clients and decision-makers within the foodservice sector.
• Organize personal schedules effectively, meet deadlines, and utilize internal information and databases efficiently.
• Analyze performance KPIs throughout the year and implement necessary actions to achieve year-end targets.
• Collaborate with the distributor sales team and key accounts to develop and pursue new business opportunities.

• Bachelor's degree in business administration or any relevant field.
• 2-3 years of relevant sales experience in the FMCG industry is preferred.
• HORECA/Out-of-Home Sales experience is a plus.
• Commercially strong with good analytical skills.
• Excellent communication skills (credible influence and persuasion).
• Ability to build internal and external winning relationships.
• Very good negotiation skills.
• Arabic language proficiency is a must.
• Valid driving license.

The Assistant Manager role is to drive sales with the Food Services customers driven by laser sharp focus behind out of home channels (Hotels Restaurants Catering Airlines and Workplace). This will be achieved by ensuring new customer acquisition augmented by strengthening the weighted basket size enabled through retaining the existing customer base.

• Prioritize key drivers activities and KPIs based on Operational Master Plan (OMP).
• Responsible for achieving the sales targets by planning customer adhere to the forecast as planned and factoring lead times supported by remaining well in line with the budgeted trade expenses/ investments.
• Conduct ongoing reviews of the Foodservice industry to identify key growth areas and opportunities for improvement.
• Establish and nurture relationships with key clients and decision-makers within the Foodservice sector.
• Organize personal schedules effectively meet deadlines and utilize internal information and databases efficiently.
• Analyze performance KPIs throughout the year and implement necessary actions to achieve year-end targets.
• Collaborate with the distributor sales team and key accounts to develop and pursue new business opportunities.

• Bachelors degree in business administration or any relevant field.
• 2-3 years in relevant experience in sales in FMCG industry is preferred.
• HORECA/ Out-of-Home Sales experience is a plus.
• Commercially strong with good analytical skills
• Excellent communication skills (credible influence & persuasion).
• Build internal & external winning relationships.
• Very good Negotiations skills
• Passion for delivering outstanding customer service.
• Arabic language proficiency is a must.
• Valid Driving license.

Required Experience:

Manager

We are seeking a highly skilled and experienced Key Account Professional to join our team. As a Key Account Professional, you will be responsible for developing strong relationships with our customers and providing them with exceptional service and support.

• Maximize revenue and profitability by positioning NOV's drilling tools and intervention services as the preferred solution for operators and drilling contractors.
• Proactively engage with customer drilling, intervention, and procurement teams to understand operational challenges and propose tailored service solutions using NOV's portfolio of Directional Drilling Tools, Drilling Motors, Performance Tools, and Fishing & Intervention capabilities.

• Develop and execute strategic plans to drive growth and revenue within key accounts.
• Build and maintain strong relationships with senior-level customers to ensure they receive exceptional service and support.
• Identify and capitalize on new business opportunities through cross-selling and upselling NOV's products and services.
• Collaborate closely with internal stakeholders to ensure seamless delivery of service and support to customers.
• Provide regular updates and insights to management on account performance and market trends.

• At least 8+ years of previous work experience in Performance Drilling Tools and Drilling Motors, Directional Drilling.
• Knowledge of Fishing & Intervention activities.
• Deep knowledge of local markets where the account operates.
• Relevant Education background.
• Strong communication and interpersonal skills.

As a Key Account Professional, you will have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional results. You will also have access to ongoing training and development programs to help you grow and succeed in your career.

NOV is a global company with a reputation for excellence in the oil and gas industry. We are committed to providing our customers with the highest quality products and services, and we are dedicated to helping our employees achieve their full potential.

About the Role:

As a key account strategist, you will be responsible for driving business growth by developing and executing targeted sales strategies across various industries and geographies. This role offers a unique opportunity to leverage your expertise in solution selling, relationship building, and territory management to deliver exceptional results.

Key Responsibilities:

• Develop and Execute Territory Plans: Create and implement tailored plans to achieve sales targets, focusing on high-value accounts and strategic partnerships.
• Establish and Nurture Relationships: Build and maintain strong relationships with clients, understanding their needs and delivering customized solutions to drive revenue growth.
• Craft Compelling Value Propositions: Develop and present persuasive value propositions that align with clients' digitization initiatives, showcasing the benefits of our integrated suite of legal and governance products.
• Manage the Sales Cycle: Oversee all phases of the sales process, from prospecting to contract signing, ensuring seamless execution and maximum revenue potential.
• Collaborate with Internal Teams: Work closely with cross-functional teams, including Business Development Representatives (BDRs), Alliances & Pre-Sales teams, and Account Managers, to ensure effective support and coordination throughout the sales process.

Requirements:

• Proven Track Record: 4+ years of experience in account management, sales, or a customer-facing role in the enterprise software space, with a proven track record of success.
• Software Selling Experience: Strong experience selling software as a service (SaaS) solutions, with a focus on solution selling and relationship building.
• Consistent Revenue Growth: Consistently over-achieved quota and revenue goals, demonstrating a relentless focus on sales growth and expansion.
• CRM Proficiency: Proficient in using CRM software to manage sales activities and maintain detailed records of all sales interactions.
• Language Skills: Fluent English communication skills, with ability to communicate effectively with clients and internal stakeholders.

Benefits:

• Fast-Growing Environment: Join a dynamic, fast-growing company with a friendly international environment and attractive compensation packages.
• Flexibility and Autonomy: Enjoy a flexible work arrangement, balancing onsite and remote work, while maintaining a healthy work-life balance.

Recruitment Process:

• Interviews: Participate in a series of interviews with HR representatives, team managers, and global sales officers to assess your qualifications and fit.
• Reference Check: Provide professional references to verify your previous work experience and achievements.

Our Commitment:

We are committed to promoting diversity and equality within our teams, offering equal opportunities for career advancement and professional growth.

Seniority Level: Mid-Senior level

Job Function: Sales and Business Development

Industries: Software Development