17 Client Relations jobs in Abu Dhabi

Job Overview

We are seeking a skilled professional to support our Relationship Management Teams by providing operational services and assistance, allowing them to focus on business growth and relationship development.

Key Responsibilities:

• Providing exceptional client service and arranging appropriate solutions either directly or through collaboration with other Internal Departments or branches.
• Maintaining accurate records of all correspondences and handled/resolved queries and service requests.
• Ensuring timely and effective communication with internal stakeholders in compliance with agreed-upon Service Level Agreements (SLAs).
• Managing security items held under their custody and verifying proof of delivery as per bank policy and procedures.

Requirements:

• A degree in Commerce or related field.
• At least 2 years of experience in banking operations.
• Proficiency in general banking principles and back-office operating procedures.
• Excellent written and verbal communication skills at all levels.
• Analytical, self-motivated, energetic, flexible, dynamic, and problem-solving abilities.

We are seeking a Client Relationship Support Specialist to join our team. In this role, you will be responsible for providing operational services and support to our clientele, allowing them to focus on business growth and building new relationships.

Key Accountabilities

• Main Responsibilities:
• Ensure that all tasks are carried out in a controlled and consistent manner by following departmental policies, processes, and standard operating procedures.
• Demonstrate compliance with organizational values and ethics at all times, supporting the establishment of a value-driven culture within the organization.
• Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes, and practices, considering global standards, productivity improvement, and cost reduction.
• Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies, and quality standards.
• Serve as a liaison between clients and internal departments, enhancing the client experience through operational and administrative support.
• Provide advisory services to educate clients on account services, capabilities, e-channels, banking regulations, and regulatory requirements.
• Manage up-to-date records of correspondences, handled/resolved queries, and service requests.
• Analyze and identify areas of improvement, guarding against risk factors attached to them.
• Raise and handle customer complaints, ensuring they are resolved by the CCS team within the agreed SLA, analyzing root causes, and preventing non-repetition.

Required Skills and Qualifications:

• Excellent communication and interpersonal skills.
• Able to work in a fast-paced environment and prioritize multiple tasks.
• Strong analytical and problem-solving skills.
• Familiarity with banking regulations and regulatory requirements.

Benefits:

• Ongoing training and development opportunities.
• Collaborative and dynamic work environment.
• Potential for career advancement.

Others:

• Maintain confidentiality and handle sensitive information with discretion.
• Adhere to organizational policies and procedures.

Our organization is seeking a detail-oriented and motivated professional to fill the role of Client Experience Support Specialist .

The successful candidate will be responsible for providing exceptional support to clients through various communication channels, ensuring timely and accurate resolution of client issues and requirements.

Main Responsibilities:

• Client Inquiries: Respond to client inquiries via phone, email, or other communication channels, providing guidance on transactional services.
• Issue Resolution: Ensure prompt and accurate resolution of client issues and requirements, resulting in high levels of client satisfaction.

Requirements:

• Understanding Documentation: Solid understanding of documentation interdependencies between account structures, payments, collection, and electronic banking solutions.
• Multitasking Skills: Ability to multitask and handle multiple tasks simultaneously.
• Language Proficiency: Fluent (business) English language proficiency.

Preferred Attributes:

• A Self-Starter: A self-starter with aptitude and willingness to undertake self-learning.
• Confidentiality: Able to handle confidential information with discretion.
• Accuracy and Completeness: High standards of accuracy and completeness in all aspects of work.
• Tenacity and Follow-Through: Tenacity and follow-through on agreed action items, demonstrating a keen interest in learning the business and its processes.

Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued.

ADCB Corporate and Investment Banking Group provides a comprehensive and sophisticated suite of solutions to more than 40,000 commercial, corporate, and institutional clients.

With local operations based in the United Arab Emirates and regional offices in Egypt and Kazakhstan, our Corporate and Investment Banking Group bridges banking corridors across the Middle East and North Africa region.

From account opening to Initial Public Offerings (IPOs) and beyond, you can trust ADCB to support your business growth and ambitions. Get the edge you need to succeed with ADCB.

We are actively seeking an ambitious professional to join our Corporate banking team at ADCB to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking.

New Client Acquisition

Assist in acquiring new clients, conduct wallet exercises to cross-sell the entire product suite, and facilitate an excellent onboarding experience to achieve assigned targets and secure profitable business transactions.

Relationship Management

Collaborate with the primary RM to build and maintain client dossiers, capturing current and future client needs, advising clients on new solutions, developments, and emerging opportunities.

Source reports from support units, create credit applications, report on risk profiles, and highlight/update approving authorities with any changes to enable necessary action to be taken.

Policies, Processes, Systems, and Procedures

Adhere to all relevant organizational and departmental policies, processes, standard operating procedures, and instructions to ensure work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders.

Self-Management

Manage self in line with the Bank’s people management policies, procedures, processes, and practices to ensure adherence and to maximize own contribution to business performance.

Customer Service

Demonstrate Our Promise and apply the ADCB Service Standards to deliver the Bank’s required levels of service in all internal and external customer interactions.

The ideal candidate should have the following experience:

• At least 4 years of experience in Corporate and Investment Banking Group (CIBG) Corporate/Commercial Support Role and successful completion of CIBG Relationship Management Programme.
• Bachelor’s Degree in Business, Accounting, or Finance.
• Problem-solving skills, credit skills, market knowledge, written and spoken English.

• Competitive Salary: The indicative pay range for this role is AED XXX – AED XXX per month. Additionally, all employees are eligible to participate in one of our rewarding variable pay plans.
• Comprehensive Benefits Package: This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels).
• Flexible and Remote Working Options: We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements.
• Learning and Development Opportunities: We value and facilitate continuous learning and personal development through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-Learning catalog, on-the-job training, and professional development programs.

At ADCB, we are dedicated to creating a respectful, caring, and disciplined work environment that aligns with your career ambitions.

Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued.

ADCB Corporate and Investment Banking Group provides a comprehensive and sophisticated suite of solutions to more than 40,000 commercial, corporate, and institutional clients.

With local operations based in the United Arab Emirates and regional offices in Egypt and Kazakhstan, our Corporate and Investment Banking Group bridges banking corridors across the Middle East and North Africa region.

From account opening to Initial Public Offerings (IPOs) and beyond, you can trust ADCB to support your business growth and ambitions. Get the edge you need to succeed with ADCB.

We are actively seeking an ambitious professional to join our Corporate banking team at ADCB to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking.

New Client Acquisition

Assist in acquiring new clients, conduct wallet exercises to cross-sell the entire product suite, and facilitate an excellent onboarding experience to achieve assigned targets and secure profitable business transactions.

Relationship Management

Collaborate with the primary RM to build and maintain client dossiers, capturing current and future client needs, advising clients on new solutions, developments, and emerging opportunities.

Source reports from support units, create credit applications, report on risk profiles, and highlight/update approving authorities with any changes to enable necessary action to be taken.

Policies, Processes, Systems, and Procedures

Adhere to all relevant organizational and departmental policies, processes, standard operating procedures, and instructions to ensure work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders.

Self-Management

Manage self in line with the Bank’s people management policies, procedures, processes, and practices to ensure adherence and to maximize own contribution to business performance.

Customer Service

Demonstrate Our Promise and apply the ADCB Service Standards to deliver the Bank’s required levels of service in all internal and external customer interactions.

The ideal candidate should have the following experience:

• At least 4 years of experience in Corporate and Investment Banking Group (CIBG) Corporate/Commercial Support Role and successful completion of CIBG Relationship Management Programme.
• Bachelor’s Degree in Business, Accounting, or Finance.
• Problem-solving skills, credit skills, market knowledge, written and spoken English.

• Competitive Salary: The indicative pay range for this role is AED XXX – AED XXX per month. Additionally, all employees are eligible to participate in one of our rewarding variable pay plans.
• Comprehensive Benefits Package: This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels).
• Flexible and Remote Working Options: We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements.
• Learning and Development Opportunities: We value and facilitate continuous learning and personal development through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-Learning catalog, on-the-job training, and professional development programs.

At ADCB, we are dedicated to creating a respectful, caring, and disciplined work environment that aligns with your career ambitions.

Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued.

ADCB Corporate and Investment Banking Group provides a comprehensive and sophisticated suite of solutions to more than 40,000 commercial, corporate, and institutional clients.

With local operations based in the United Arab Emirates and regional offices in Egypt and Kazakhstan, our Corporate and Investment Banking Group bridges banking corridors across the Middle East and North Africa region.

From account opening to Initial Public Offerings (IPOs) and beyond, you can trust ADCB to support your business growth and ambitions. Get the edge you need to succeed with ADCB.

We are actively seeking an ambitious professional to join our Corporate banking team at ADCB to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking.

New Client Acquisition

Assist in acquiring new clients, conduct wallet exercises to cross-sell the entire product suite, and facilitate an excellent onboarding experience to achieve assigned targets and secure profitable business transactions.

Relationship Management

Collaborate with the primary RM to build and maintain client dossiers, capturing current and future client needs, advising clients on new solutions, developments, and emerging opportunities.

Source reports from support units, create credit applications, report on risk profiles, and highlight/update approving authorities with any changes to enable necessary action to be taken.

Policies, Processes, Systems, and Procedures

Adhere to all relevant organizational and departmental policies, processes, standard operating procedures, and instructions to ensure work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders.

Self-Management

Manage self in line with the Bank's people management policies, procedures, processes, and practices to ensure adherence and to maximize own contribution to business performance.

Customer Service

Demonstrate Our Promise and apply the ADCB Service Standards to deliver the Bank's required levels of service in all internal and external customer interactions.

The ideal candidate should have the following experience:

• At least 4 years of experience in Corporate and Investment Banking Group (CIBG) Corporate/Commercial Support Role and successful completion of CIBG Relationship Management Programme.
• Bachelor's Degree in Business, Accounting, or Finance.
• Problem-solving skills, credit skills, market knowledge, written and spoken English.

• Competitive Salary: The indicative pay range for this role is AED XXX – AED XXX per month. Additionally, all employees are eligible to participate in one of our rewarding variable pay plans.
• Comprehensive Benefits Package: This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels).
• Flexible and Remote Working Options: We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements.
• Learning and Development Opportunities: We value and facilitate continuous learning and personal development through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-Learning catalog, on-the-job training, and professional development programs.

At ADCB, we are dedicated to creating a respectful, caring, and disciplined work environment that aligns with your career ambitions.

To build and maintain strong relationships with suppliers. Foster collaboration, resolve conflicts, and drive joint initiatives, contribute to the organization's success in achieving strategic objectives, enhancing operational efficiency, and fostering innovation through supplier partnerships.

• Policy, Procedures, Process and Systems
• Ensure the compliance of organization's policy, systems, processes, procedures, and controls in line with group delegation of authority policy so that all relevant procedural/legislative requirements are fulfilled while delivering a quality, cost-effective service in a consistent manner.
• Reporting
• Ensure that all reports are completed timely and comply with the business policies and standards.
• Manage the preparation of periodical management reports and progress reports to keep the business senior management informed about the progress of various initiatives and to facilitate decision-making.
• Comply with organization's requirements in a timely manner.

• Foster collaborative relationships with key suppliers, establishing open lines of communication and building trust.
• Proactively engage with suppliers to understand their needs, challenges, and strategic objectives, aligning them with the organization's goals.
• Act as the primary point of contact for supplier-related matters, ensuring timely and effective communication.
• Proactively identify and address conflicts or issues that arise in the supplier relationship, working towards timely and satisfactory resolutions.
• Facilitate constructive dialogue and negotiation between the organization and suppliers to find mutually beneficial solutions.
• Collaborate with cross-functional teams to address any operational or contractual issues that may impact the supplier relationship.
• Organize and facilitate supplier engagement activities, such as workshops, joint improvement initiatives, and innovation sessions.
• Encourage collaboration and knowledge sharing between the organization and suppliers to drive continuous improvement and innovation.
• Actively seek opportunities for joint projects and initiatives that enhance operational efficiency, quality, and innovation.
• Lead and initiate regular joint business reviews with suppliers, sharing performance data and insights.
• Assess suppliers' capabilities and identify opportunities for skill and capacity development.
• Facilitate training programs and resource sharing initiatives to enhance suppliers' capabilities and performance.

The Employee shall adhere to all the HSE, Security and Risk Management Rules & Procedures communicated by the company, including:

• Taking reasonable care of their own health, safety, and security.
• Taking reasonable care of the health, safety and security of persons that may be affected by their acts or omissions at work.
• Co-operate with their employer with respect to any instruction and/or actions taken by the employer to protect the employee and/ or comply with HSE and security requirements.
• Report to their immediate line manager any situation which they have reason to believe could present a risk, hazard, or issue to an individual or the company and which they cannot correct themselves.
• Report all HSE and security incidents and work-related injuries.
• Not intentionally or recklessly interfere with or misuse anything provided at the workplace that supports the interest of HSE, security and welfare.

• Bachelor's degree in Supply Chain Management, Business Administration or equivalent
• 6 years of relevant working experience

• Master's degree in Supply Chain Management, Business Administration or equivalent

To respond to incoming client calls to address their queries and concerns, providing guidance regarding channels and inquiries on transactional services ensuring the prompt and accurate resolution of client issues and requirements resulting in client satisfaction.

• Respond to client inquiries via channels and provide guidance on transactional services.
• Ensure prompt and accurate resolution of client issues and requirements to achieve client satisfaction.

• Solid understanding of documentation interdependencies between account structures, payments, collection and electronic banking solutions
• Good knowledge of Microsoft applications
• Fair understanding of administrative functions
• Language proficient: fluent (business) English

• A self-starter, motivated, with aptitude and willingness to undertake self-learning
• Able to handle confidential information
• High standards on accuracy and completeness
• Tenacity and follow-through on agreed action items
• Taking initiative
• Must demonstrate a keen interest to learn the business and its processes, in order to best support management, the teams and clients

• 3 years of experience in a Technical Client Services environment within the banking or financial sector.

• Not Applicable

• Contract

• Other

• IT Services and IT Consulting

Location: Abu Dhabi, UAE

Department: Customer Relations

Reports To: Director of Customer Relations

Position Type: Full-Time

With a strong commitment to customer satisfaction and continuous improvement, we are seeking a Customer Relations Manager to join our team and lead efforts in building and maintaining strong customer relationships.

Job Summary: As a Customer Relations Manager , you will play a pivotal role in enhancing the overall customer experience by managing and strengthening relationships with our clients. You will be responsible for understanding customer needs, resolving issues, and ensuring customer satisfaction while collaborating with various departments to drive improvements in our products and services.

1. Customer Engagement: Proactively engage with customers to understand their needs, expectations, and concerns. Build and maintain strong, long-lasting customer relationships.
2. Issue Resolution: Address customer inquiries, complaints, and issues promptly and professionally. Work closely with the customer support team to ensure timely resolution.
3. Customer Feedback: Collect and analyze customer feedback to identify trends and areas for improvement. Share insights with relevant departments for product and service enhancement.
4. Customer Advocacy: Identify and nurture customer advocates who can provide testimonials, referrals, and case studies to showcase our company's success stories.
5. Cross-Functional Collaboration: Collaborate with sales, marketing, product development, and other departments to align customer needs with business strategies and initiatives.
6. Customer Training: Develop and implement customer training programs to ensure customers maximize the value of our products/services.
7. Data Management: Maintain accurate customer records and interactions in the CRM system. Utilize data to create reports and dashboards for management and performance tracking.
8. Customer Retention: Develop and execute customer retention strategies, including loyalty programs and customer appreciation events.
9. Market Intelligence: Stay updated on industry trends and competitive offerings to provide insights that can help shape our customer relations strategies.

• Bachelor's degree in business, marketing, or a related field. Master's degree is a plus.
• Proven experience (4+ years) in customer relations or a similar role.
• Exceptional communication and interpersonal skills.
• Strong problem-solving and conflict resolution abilities.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to work independently and as part of a team.
• Customer-centric mindset and a passion for delivering outstanding customer experiences.

• Competitive salary and performance-based bonuses.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Professional development and training opportunities.
• Friendly and collaborative work environment.

How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and qualifications.