79 Communication jobs in Abu Dhabi

The role of the Internal Communications Specialist is to develop and implement a comprehensive internal communications strategy that aligns with the company's overall goals and objectives. This involves working closely with various stakeholders across the organization to create engaging content and messages that support business outcomes.

• Contribute to the development of internal communications strategies and plans, defining key objectives, metrics, and channels to ensure effective communication.
• Support the monitoring of internal communications effectiveness, identifying areas for improvement and implementing changes to enhance results-driven communication initiatives.

• Develop high-quality content for use across various applications, including intranet, presentations, campaigns, templates, posts, emails, etc.
• The specialist must possess strong writing skills and have a deep understanding of other content requirements, i.e., videos/animations, presentations, etc.
• Provide day-to-day support to corporate functions aligned with internal communications and engagement strategies.
• Coordinate key activities and plans in collaboration with relevant teams, including employee forums, senior leadership forums, and corporate announcements.

• Plan and execute intranet-related tasks in collaboration with stakeholders, drafting and editing content, updating information, ensuring alignment with internal communications guidelines and objectives.
• Lead planning for and pushing intranet updates via the content management system.

• Coordinate with corporate functions across the organization to identify internal communication needs and resolve challenges.
• Perform similar or related duties as required.

As a key member of our team, you will be responsible for delivering an exceptional end-to-end guest communication journey.

• You will own the development and implementation of customer lifecycle communications to drive loyalty and retention.
• Your focus will be on ensuring all guest-facing communications across the organisation are aligned with the brand DNA and tone of voice.
• You will lead the strategy for new product/service launches, driving effective communication that meets business objectives.

Working closely with technology, design, and delivery teams, you will ensure that communications remain true to our growth and retention goals.

1. Optimise customer lifecycle communications to drive loyalty and retention.
2. Develop and implement targeted guest communications strategies to increase engagement.
3. Lead the creation and approval of concise, accurate, and meaningful communications.
4. Collaborate with cross-functional teams to deliver effective communication solutions.

• 7+ years' experience in managing customer lifecycle/CRM communications.
• 4+ years working in guest communications for an airline or similar industry.
• Experience in UX/UI CRM design and copywriting is ideal.
• Strong interpersonal and negotiation skills.

The successful candidate will have a passion for delivering exceptional guest experiences and driving business results through effective communication.

Telecommunications Assistant

This position is responsible for providing exceptional customer service and ensuring seamless communication between guests, management, and other departments.

1. Achieve positive outcomes from guest queries in a timely and efficient manner
2. Accept and deliver all messages correctly and promptly for both guests and management
3. Ensure all wake up calls take place at the correct time
4. Demonstrate knowledge of all hotel facilities and services and use upselling techniques to promote these offerings when appropriate
5. Handle emergency calls immediately and relay comprehensive and accurate information, as required
6. Demonstrate a high level of customer service at all times
7. Comply with hotel security, fire regulations, and all health and safety legislation
8. Attend appropriate training courses, when required
9. Demonstrate knowledge of all hotel services, local attractions, and landmarks in the hotel vicinity
10. Follow company brand standards
11. Assist other departments, as necessary

1. Positive attitude and good communication skills, especially on the telephone
2. Commitment to delivering a high level of customer service
3. Ability to work on your own and as part of a team
4. Competent level of IT proficiency

1. Previous experience in a customer-focused industry

We are a leading global hospitality company dedicated to providing exceptional guest experiences. Our vision is to fill the earth with the light and warmth of hospitality, and our team members are at the heart of it all.

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Communications

ABOUT THE COMPANY

We are a global energy maritime logistics leader with a world-class asset base. We are the dedicated and vital logistics arm for ADNOC Group, providing mission critical and highly specialized services across ADNOC’s entire value chain. We also provide market-leading, cost-competitive maritime and logistics solutions to over 100 global customers and ship to more than 50 countries across the world.

As a global energy maritime logistics leader and the dedicated and vital logistics arm for ADNOC Group, we are driven to set the highest standards in shipping and maritime operations, pushing boundaries and pioneering new frontiers in sustainability. We are committed to delivering world-class solutions that are innovative and efficient, while always putting safety first

JOB PURPOSE:
This role is responsible for the day-to-day management and execution of financial and regulatory communications activities to ensure all reporting obligations for ADNOC L&S as a listed entity are fulfilled. Managing reputational risks and ensuring positioning opportunities are maximised are also part of the remit.
Reporting obligations include quarterly and annual earnings announcements and management presentations; regulatory announcements relating to the AGM and the release of material information and ad hoc company updates; and the release and positioning of corporate reports including the Annual Report, Sustainability Report and Governance Report.
This role is suited to someone with a background in corporate or financial communications with experience in internal and external stakeholder and media relations, ideally at a listed entity. It requires someone who can gain the trust of senior leaders and work effectively across teams to generate materially sensitive company information.
KEY ACCOUNTABILITIES:
• Maintaining a calendar of financial and regulatory communications obligations
• Drafting materials to support financial and regulatory communication obligations
• Working with a network of L&S business as well as finance, corporate communications and legal functional colleagues to align and secure the approval of draft materials
• Managing the release of approved materials to external stakeholders, including the media
• Working with IR to manage quarterly and annual earning calls and answering questions from the media
• Ensuring alignment with broader internal audiences, as appropriate
• Identifying ongoing reputation risks and opportunities and escalating where necessary
• Supporting senior leaders ahead of external engagements
• Managing agency support when it is required

Generic Accountabilities
Supervision

• Plan, supervise and coordinate all activities in the assigned area to meet functional objectives.
• Train and develop the assigned staff on relevant skills to enable them to become proficient on the job and deliver the respective section objectives.

Budgets

• Provide input for preparation of the Section / Department budgets and assist in the implementation of the approved Budget and work plans to deliver Section objectives.
• Investigate and highlight any significant variances to support effective performance and cost control
• Implement approved Section / Department policies, processes, systems, standards and procedures in order to support execution of the Section’s / Department work programs in line with Company and International standards.

Performance Management

• Contribute to the achievement of the approved Performance Objectives for the Section / Department in line with the Company Performance framework.

Innovation and Continuous Improvement

• Design and implement new tools and techniques to improve the quality and efficiency of operational processes.
• Identify improvements in internal processes against best practices in pursuit of greater efficiency in line with ISO standards in order to define intelligent solutions for issues confronting the function.

Health, Safety, Environment (HSE) and Sustainability

• Comply with relevant HSE policies, procedures & controls and applicable legislation and sustainability guidelines in line with international standards, best practices and ADNOC Code of Practices.

Reports

• Provide inputs to prepare Section MIS and progress reports for Company Management.

QUALIFICATIONS, EXPERIENCE, KNOWLEDGE & SKILLS:
Minimum Qualification
Bachelor’s Degree in Business Administration or other relevant degree

Group Company: ADNOC Logistics & Services

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Communications

ABOUT THE COMPANY

We are a global energy maritime logistics leader with a world-class asset base. We are the dedicated and vital logistics arm for ADNOC Group, providing mission critical and highly specialized services across ADNOC's entire value chain. We also provide market-leading, cost-competitive maritime and logistics solutions to over 100 global customers and ship to more than 50 countries across the world.

As a global energy maritime logistics leader and the dedicated and vital logistics arm for ADNOC Group, we are driven to set the highest standards in shipping and maritime operations, pushing boundaries and pioneering new frontiers in sustainability. We are committed to delivering world-class solutions that are innovative and efficient, while always putting safety first

JOB PURPOSE:
This role is responsible for the day-to-day management and execution of financial and regulatory communications activities to ensure all reporting obligations for ADNOC L&S as a listed entity are fulfilled. Managing reputational risks and ensuring positioning opportunities are maximised are also part of the remit.
Reporting obligations include quarterly and annual earnings announcements and management presentations; regulatory announcements relating to the AGM and the release of material information and ad hoc company updates; and the release and positioning of corporate reports including the Annual Report, Sustainability Report and Governance Report.
This role is suited to someone with a background in corporate or financial communications with experience in internal and external stakeholder and media relations, ideally at a listed entity. It requires someone who can gain the trust of senior leaders and work effectively across teams to generate materially sensitive company information.
KEY ACCOUNTABILITIES:

• Maintaining a calendar of financial and regulatory communications obligations

• Drafting materials to support financial and regulatory communication obligations

• Working with a network of L&S business as well as finance, corporate communications and legal functional colleagues to align and secure the approval of draft materials

• Managing the release of approved materials to external stakeholders, including the media

• Working with IR to manage quarterly and annual earning calls and answering questions from the media

• Ensuring alignment with broader internal audiences, as appropriate

• Identifying ongoing reputation risks and opportunities and escalating where necessary

• Supporting senior leaders ahead of external engagements

• Managing agency support when it is required

Generic Accountabilities
Supervision

• Plan, supervise and coordinate all activities in the assigned area to meet functional objectives.
• Train and develop the assigned staff on relevant skills to enable them to become proficient on the job and deliver the respective section objectives.

Budgets

• Provide input for preparation of the Section / Department budgets and assist in the implementation of the approved Budget and work plans to deliver Section objectives.
• Investigate and highlight any significant variances to support effective performance and cost control
• Implement approved Section / Department policies, processes, systems, standards and procedures in order to support execution of the Section's / Department work programs in line with Company and International standards.

Performance Management

• Contribute to the achievement of the approved Performance Objectives for the Section / Department in line with the Company Performance framework.

Innovation and Continuous Improvement

• Design and implement new tools and techniques to improve the quality and efficiency of operational processes.
• Identify improvements in internal processes against best practices in pursuit of greater efficiency in line with ISO standards in order to define intelligent solutions for issues confronting the function.

Health, Safety, Environment (HSE) and Sustainability

• Comply with relevant HSE policies, procedures & controls and applicable legislation and sustainability guidelines in line with international standards, best practices and ADNOC Code of Practices.

Reports

• Provide inputs to prepare Section MIS and progress reports for Company Management.

QUALIFICATIONS, EXPERIENCE, KNOWLEDGE & SKILLS:
Minimum Qualification
Bachelor's Degree in Business Administration or other relevant degree

Group Company: ADNOC Logistics & Services

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Owns the end-to-end guest communication journey from marketing to post flight retention, ensuring all guest facing communications across the organisation reflect the brand DNA and tone of voice. Driving changes where required across marketing, loyalty and operations messaging. Measures journey success and adapts the journey where communications do not meet brand and guest requirements. Drives changes with technology, design and delivery teams to ensure communications remain true to Etihad’s growth and retention objectives.messages, at the right time and through their preferred channels to drive maximum engagement, up-sell and repeat travel with the airline driving guests to act via Whatsapp, .com or the app. Works with design, brand, digital and IT to ensure that communications are meaningfully designed and reflect Etihad’s values and provides guests with concise, targeted and communications. Manages communication rules, templates and journeys, ensuring a harmonious order and predictability that drives trust amongst our guests.

• Owns Customer Lifecycle communications and continuously optimises journeys that drive loyalty
• Ensures precise targetting aligned to classes, membership, route and guests – personalised per guest, via class of travel, tier, type of travel status (family/single)
• Drives IT changes that ensure key data attributes are attached to guest profiles to improve targetting
• Decides on communication changes based on analytics, brand and gov’t requirements
• Leads guest communication strategy for new product/service launches including wet leases
• Leverages the latest innovations and competitor best practice to adapt journeys as required
• Approves communications ensuring they remain concise, accurate, differentiated and meaningful

• 7+ years’ experience managing customer lifecycle/CRM communications
• 4+ years working in guest communications for an airline
• Copywriting experience ideal
• Team player with good interpersonal and negotiation skills

Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world’s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad’s codeshare partners, Etihad’s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more.All this ties into Etihad’s ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants to fly!

Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.