1241 Concierge Services jobs in Dubai

Responsibilities include processing guest check-ins, verifying reservations, assigning rooms and issuing room keys. Guests may pay with various payment types such as cash, checks, debit or credit.

• Answer, record and process all guest calls, messages, requests, questions or concerns in a timely manner.
• Coordinate with Housekeeping to ensure rooms are prepared for check-in.
• Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
• Supply guests with directions and information regarding the property and local areas of interest.
• Run daily reports identifying special requests and accuracy.

• Hotel experience is beneficial but not essential.
• Previous experience working within a similar role in a 5-star environment preferred.
• Strong Communication skills (verbal, listening, writing).
• Innovative, pro-active and reliable.
• Outgoing personality and outstanding guest service skills.
• Knowledge of local area, attractions, entertainment and landmarks.
• Knowledge of hotel room types, layouts and features.
• Ability to use Opera Micros & MARSHA System and other operating systems.
• Knowledge of Guest Response Tracking Software / GXP.
• Ability to work collaboratively with hotel service team providing exceptional customer service, excellent telephone etiquette.
• Strong problem-solving skills.
• Strong organization and working to deadline skills.

Organize confirm process and conduct all guest check-ins/check-outs, room reservations, requests, changes and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services and hours of operation, and local areas of interest. Follow up on any outstanding requests or problems from the previous day and ensure they are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to the appropriate department. Count bank at the beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft.

Follow all company policies and procedures; report accidents, injuries and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support the team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

At Marriott International we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued, and the greatest strength lies in the rich blend of culture, talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability, veteran status, or other basis protected by applicable law.

Required Experience:

Unclear Seniority

Job Title: Front Desk Associate

• We are seeking a skilled and friendly individual to join our front desk team as a Front Desk Associate.

This is an excellent opportunity for someone who enjoys working with people, has strong communication skills, and is able to multitask in a fast-paced environment.

The ideal candidate will be responsible for providing exceptional customer service, managing incoming calls, scheduling appointments, and maintaining a clean and organized front desk area.

Main Responsibilities:

• Welcome visitors and clients with a warm and friendly demeanor.
• Provide a professional and courteous reception experience.
• Assist visitors with inquiries and direct them to the appropriate person or department.

Key Skills and Qualifications:

• High school diploma or equivalent qualification.
• Proven experience as a Receptionist or in a customer service role is a plus.
• Excellent communication and interpersonal skills.
• Professional and pleasant demeanor.
• Ability to handle multiple tasks and manage time efficiently.
• Strong organizational and administrative skills.
• Fluency in English Language is preferred.

What We Offer:

• A dynamic and supportive work environment.
• Ongoing training and development opportunities.
• The chance to make a positive impact on our organization and community.

Welcome visitors and clients with a warm and professional demeanor.

As a Guest Service Agent, you will provide a high-quality reception experience, assisting guests with inquiries and directing them to the appropriate person or department.

• Manage incoming calls in a timely and efficient manner, transferring calls to relevant individuals or taking accurate messages when necessary.
• Maintain a clean and organized front desk area, receiving and distributing mail and packages as required.
• Schedule appointments and meetings for personnel, coordinating meeting room reservations and managing conference room schedules.
• Provide administrative support to various departments, including data entry, filing, and photocopying, as well as assist with handling office supplies and inventory management.
• Liaise with internal teams to relay messages and coordinate visitor arrivals, assisting with coordination and logistics for events or gatherings.

• High school diploma or equivalent qualification.
• Proven experience as a Receptionist or in a customer service role is an asset.
• Excellent communication and interpersonal skills are essential.
• A professional and pleasant demeanor is necessary.
• The ability to handle multiple tasks and manage time efficiently is critical.
• Strong organizational and administrative skills are required.
• Fluency in English Language is preferred.

Our organisation is seeking a professional to fill the role of Guest Experience Manager . The position involves providing exceptional service to our members and overseeing the Front Office team.

Key responsibilities include:

• Creating memorable experiences for our members from arrival until departure
• Working with the Head of Membership to develop new strategies for the reception team
• Maintaining and elevating the arrival and departure moments for all members and their guests
• Providing the latest information to members on cultural programming and member events

Daily Duties:

• Supporting the running of the Front Office and inspiring the team to create effortless experiences for our members
• Maintaining accurate data in all systems and providing daily reports for all departments
• Managing the Front Office schedule to meet business needs
• Working hands-on both front and back of house to maintain the club's standards

Requirements:

• At least 2 years' experience in luxury hospitality, fashion, or concierge companies
• A confident and professional manner
• Excellent leadership, interpersonal, and communication skills
• The ability to work under pressure
• Strong experience with CRM systems

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

The Four Seasons Resort Dubai at Jumeirah Beach with its unparalleled location, fresh approach to luxury and legendary personalized service, has exceeded the high expectations in the ultra-competitive Dubai market. At Four Seasons we believe that our most important asset is our team of employees. The Four Seasons has a tremendous commitment to the development and training of all employees. We ensure that the best packages and finest management structure are in place to guarantee a stable environment in which development is second nature for our employees. Successful Four Seasons candidates will be offered once-in-a-lifetime opportunity rich in personal and professional growth. Four Seasons Dubai at Jumeirah Beach includes five outlets options - from the beachfront Sea Fu restaurant to the rooftop Mercury Lounge, and it includes 237 Dubai luxury hotel rooms – including 49 suites – subtle Arabic design motifs blend with cool, contemporary style, featuring soft backgrounds of blue or green. Dubai is the second largest of the seven Emirates that make up the United Arab Emirates, located on the southern shore of the Arabian Gulf. Has a Sub-tropical, arid climate.

• Welcome and registers hotel guests, explaining the accommodations and establishing credit or method of payment.
• Check guest out of the hotel, preparing and explaining the bill.
• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Assist guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Respond to all guest requests in an accurate and timely manner. Interactions with guest will be in person and by phone.
• Resolve guest complaints, and find opportunities to recognize and personalize the service experience for all guests.

• 1 + years’ experience working within a luxury hotel or similar environment is considered an asset.
• Excellent interpersonal skills and communication skills.
• Cross cultural sensitivity, and customer service orientation.
• Guest centricity and understanding the importance of guest’s preferences.

• Work Authorization.
• Competitive tax-free salary and service charge.
• End of service gratuity.
• Complimentary full board living accommodation in a high quality, well-resourced staff housing.
• Vibrant fitness facilities including gym and swimming pool.
• Free transportation to and from work.
• Medical and life insurance.
• Paid annual leave.
• Paid home leave tickets.
• Social and sporting events.
• Learning & Development Programs.
• Career opportunities and international transfer.
• And more.

6 days per week over 48 working hours

We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Front Desk Manager you are responsible for the operations of Front Office with a primary focus on overall operation at Reception, ensuring end of the day procedures and subsequent reports are completed in an accurate and efficient manner whereby your role will include key responsibilities such as:

• Actively elicit guest feedback and preferences, regarding hotel services and ensure action is initiated on the same to maximize guest satisfaction
• Ensure maximum room revenue through up-selling within stipulated guidelines, therefore optimizing the sale of room inventory, while controlling room availability in high occupancy periods
• Actively involve in promoting and selling companies loyalty program, Food & Beverage events / in house facilities and hotel / company partners
• Ensure that all accounting and auditing practices are in line with company policies, governmental requirements and check audits and registration cards before sending them to accounts
• Lead and coach the team towards achieving highest level of exceptional guest service and colleague satisfaction results through the application of all corporate and property standards and policies

We are hiring a Front Desk Receptionist.

Open to: Males and Females, Asian Nationality.

• Ensure that Reception Supervisors are kept fully aware of any relevant feedback from guests and other departments.
• Handle complaints appropriately and communicate with the immediate Supervisor/HOD.
• Develop a thorough knowledge of the Front Office Department's operations and collaborate closely with other hotel departments.
• Strictly follow hotel policies and procedures, maintaining grooming and hygiene standards.
• Perform other duties as assigned.

2500 AED - 3000 AED (Monthly)

Both experienced candidates and freshers are welcome to apply.

The company provides a visa, along with all benefits according to UAE law, including fixed salary and transportation allowances. Freshers are encouraged to send their CVs via WhatsApp.