4 Conflict Resolution jobs in Abu Dhabi
Dispute Resolution Specialist
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Job Description
Exceptional customer service is a top priority for our organization.
About the Role:
We are seeking an exceptional Dispute Resolution Specialist to join our team. In this role, you will serve as a key liaison between our customers and internal teams.
Your Key Responsibilities:
- Liaise with customers to resolve operational issues and ensure timely problem resolution.
- Analyze and contribute to solving operational issues to minimize customer impact and prevent reoccurrence.
- Support requests related to stuck shipments, customer complaints, catalog errors, and process issues.
- Conduct research, analysis, and escalations to identify trends and generate reports driving actions.
- Collaborate with other specialists as needed to achieve business goals.
- Assist in ensuring successful performance through analysis and reporting on business metrics.
- Research daily and provide detailed error analysis.
- Apply relevant policies and guidelines to drive results.
- Work collaboratively within the department as required.
- Understand workflow and production goals.
- Possess strong Microsoft Office skills and experience.
- Adhere to a flexible schedule, including weekends, nights, and holidays.
- Able to lift up to 49 pounds and perform physical tasks as required.
- Hold at least one year of experience with Microsoft Office products and applications.
- Have two years of experience in dispute resolution or a related field.
You Will Thrive In This Role If:
- You have excellent analytical and problem-solving skills.
- You are able to work effectively in a fast-paced environment.
- You possess strong communication and interpersonal skills.
- You are able to prioritize tasks and manage your time effectively.
What We Offer:
We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
Note: The requirements listed above are not exhaustive. You may be asked to perform other duties as required by your supervisor or the organization.
Dispute Resolution Specialist
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Sundus is seeking a highly skilled Insurance Dispute Resolution Expert to join our team in Abu Dhabi. This is a unique opportunity for a seasoned professional to leverage their expertise in insurance dispute resolution and contribute to the growth of our organization.
Key Responsibilities:- Perform detailed calculations and assessments in various insurance domains, including business interruption, life insurance, and other insurance-related matters.
- Draft decisions for the committee, ensuring each decision complies with relevant laws and regulations.
- Address and counter legal defences presented by dispute parties, utilizing legal appeals and principles to support comprehensive and balanced responses.
- Conduct in-depth studies and analyses of disputes, including the review of responsive, commentary, and closing memorandums to ensure a thorough understanding and effective resolution process.
- Evaluate expert reports across different domains, recommending amendments or accepting findings in line with general insurance principles.
- Analyse dispute files thoroughly from both technical and legal viewpoints, offer opinions, and categorize disputes based on complexity (simple, medium, complex).
This role requires a Mid-Senior level professional with 4+ years of experience in insurance dispute resolution.
Employment Type:The successful candidate will be employed on a full-time basis.
Job Function:This position falls under the category of Other, specifically Human Resources Services.
Requirements:Our ideal candidate should possess strong analytical skills, attention to detail, and excellent communication abilities. The selected individual must have extensive knowledge of insurance law and regulations, as well as experience working with dispute resolution processes.
Benefits:We offer a competitive salary package, opportunities for professional growth, and a dynamic work environment that fosters collaboration and innovation.
Why You Will Thrive:Our organization prioritizes employee development, providing training and mentorship programs to help you reach your full potential. We value diversity and promote an inclusive culture that respects individual perspectives and backgrounds.
Lead Dispute Resolution Specialist
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Job Overview
The Senior Legal Counsel-Litigation position is responsible for delivering expert legal advice and support to the business, ensuring compliance with relevant laws, rules, and regulations, and managing disputes within the UAE and internationally.
Main Responsibilities:
- Provides comprehensive legal guidance and support to the business, aligning with strategic objectives.
- Ensures adherence to applicable laws, rules, and regulations, providing authoritative guidance accordingly.
- Collaborates to establish and implement robust legal policies.
- Completes complex legal tasks and responds to queries promptly.
- Supports international branches with high-quality legal oversight.
- Manages disputes and litigation within the UAE and internationally.
- Represents the organization in legal proceedings.
- Reports dispute matters and provides timely updates to stakeholders.
- Drafts, reviews, and negotiates contracts to maximize protections and minimize risks.
- Updates standardized agreements in accordance with best practices.
- Assists with regulatory due diligence on new products.
- Stays informed of legal developments through continuous education and professional participation.
- Provides insights on legislation and regulatory changes impacting the organization.
- Builds strong relationships within the legal team and shares best practices.
- Provides training and knowledge transfer.
- Liaises with external law firms and authorities to resolve disputes effectively.
- Contributes to learning initiatives, including training content development.
- Prepares accurate reports meeting organizational standards.
- Manages team goals, KPIs, and talent development where applicable.
- Manages litigation in accordance with legal policies.
- Prepares litigation reports for senior management.
- Enhances litigation processes and manages law firm relationships.
- Provides employment and bankruptcy legal advice within the UAE.
- Handles disputes related to trademarks and other legal matters.
- Coordinates court notifications and internal stakeholder interactions.
Required Skills and Qualifications:
- Bachelor's degree in law.
- Excellent Arabic communication and drafting skills.
- English proficiency is beneficial but not mandatory.
- At least 7 years' relevant experience, including 2 years in a similar role.
- Familiarity with banking products/services and UAE laws.
Expert – Insurance Dispute Resolution
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Sundus Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates
Expert – Insurance Dispute ResolutionSundus Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates
Job Code: 4725
Job Code: 4725
Job Title: Expert – Insurance Dispute Resolution
Location: Abu Dhabi
Experience: 4+ Years
Client: Government Entity (Direct Hire)
Core Responsibilities
Perform detailed calculations and assessments in various insurance domains such as business interruption, life insurance, and other insurance-related matters.
Draft decisions for the committee, ensuring each decision complies with the Civil Transactions Law, Commercial Law, Civil Procedure Law, Evidence Law, and foundational Insurance Principles.
Address and counter legal defences presented by dispute parties, utilizing legal appeals and principles to support comprehensive and balanced responses.
Conduct in-depth studies and analyses of disputes, including the review of responsive, commentary, and closing memorandums to ensure a thorough understanding and effective resolution process.
Evaluate expert reports across different domains including vehicles, fire incidents, health issues, investment, and life insurance, recommending amendments or accepting findings in line with general insurance principles.
Analyse dispute files thoroughly from both technical and legal viewpoints, offer opinions, and categorize disputes based on complexity (simple, medium, complex).
Review and stay updated with legal appeals issued by the Supreme Federal Courts and the Courts of Cassation, applying this knowledge to current cases and decisions. Self-Management Responsibilities
Defines performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are achieved during the course of the year
Identifies the training and development requirements for self and agrees on them with the reporting manager to ensure that the required trainings are arranged and attended
Strives to achieve the highest levels of proficiency on all the competencies and skills required to perform the role.
Keeps abreast of professional developments, new techniques and current issues through continued education and professional growth.
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Other
- Industries Human Resources Services
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