242 Customer Centric Approach jobs in Abu Dhabi

Why choose this role?

This is an exciting opportunity to join our team as a Guest Service Agent. We are looking for a highly motivated and friendly individual who can provide exceptional customer service, ensuring a seamless experience for our guests.

Main Responsibilities:

• Welcome and check-in guests efficiently
• Handle guest inquiries and requests promptly
• Process check-outs accurately
• Provide information about hotel amenities and local attractions
• Interact with different departments to ensure a smooth guest experience
• Assist with concierge duties, providing personalized recommendations
• Maintain a clean and organized front desk area
• Ensure compliance with hotel policies and safety procedures

Essential Skills and Qualifications:

• Excellent communication skills
• Strong customer service orientation
• A friendly personality with professionalism
• Detail-oriented with multitasking abilities
• Collaborative team player
• Creative problem-solving skills
• Proficiency in hotel management software
• Basic computer skills
• Flexibility to work various shifts
• Knowledge of the local area
• High school diploma or equivalent; hospitality-related degree is a plus
• Previous experience in hospitality or customer service is preferred

Benefits:

We offer a supportive and dynamic work environment where you can grow and learn every day. You will have the opportunity to interact with different departments and provide exceptional customer service to our guests.

Additional Information:

This role is perfect for those who enjoy working in a fast-paced environment and want to make a positive impact on our guests' experiences.

We are seeking a dedicated professional to join our team as a Customer Service Officer.

• Respond promptly to customer inquiries via phone, email, and in person with a high level of professionalism and courtesy.
• Process orders, returns, and service requests accurately and efficiently.
• Resolve customer complaints in a fair and timely manner using a solution-oriented approach.
• Maintain accurate and up-to-date records of customer interactions and update information in the CRM system.
• Provide customers with clear and concise information about products, services, and promotions.
• Collaborate closely with internal teams to ensure seamless customer satisfaction.
• Foster strong relationships with customers by consistently upholding high standards of customer care and professionalism.

• A minimum of 1-2 years of experience in a customer-facing role or a related field.
• Excellent communication skills in both English and Arabic, with the ability to adapt to diverse language needs.
• A high school diploma or equivalent is required; a bachelor's degree is highly valued.
• Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.
• Strong problem-solving skills, attention to detail, and the ability to work independently with minimal supervision.
• A positive attitude and excellent teamwork skills, with the ability to collaborate effectively with colleagues.
• A genuine passion for delivering exceptional customer service and continuous improvement.

The ideal candidate will possess a unique blend of technical skills, business acumen, and interpersonal abilities, with a demonstrated commitment to excellence in customer service.

This role provides exceptional guest care to visitors entering leisure facilities. Ensuring guests are informed about shows, attractions, facilities, and services enhances their experience.

Sales of tickets, products, services, and attractions involve directing guests and responsibly managing cash. The position sells merchandise, souvenirs, and photo products using a computerized cash register. Ensuring stores are well-stocked and clean is essential.

• Welcome guests warmly and ensure they comply with rules and regulations.
• Enforce ride safety procedures at all times.
• Organize queuing systems for rides and attractions.
• Ensure accurate height measuring and organize ride platforms for operation.
• Explain, distribute, and fit ride safety clothing as needed.
• Load and unload guests safely from rides and attractions.
• Check ride restraints and safety equipment regularly.
• Communicate effectively with guests, colleagues, and management.
• Use ride stop and emergency stop functions confidently.
• Deliver fun and memorable experiences to guests.
• Open and close rides and attractions to guests.
• Follow health and safety policies and procedures.
• Record daily operational details and maintain accurate documentation.
• Handle ride downtimes and emergencies as required.
• Maintain a clean and safe environment.

• Excellent customer service skills
• Good communication skills
• Ability to work within a team and independently
• Outgoing and enthusiastic personality with a passion for guest interaction
• English language proficiency
• Ability to work under pressure and long shifts
• Integrity and honesty

• Higher secondary education or equivalent
• Rides and attractions experience in another theme park
• Arabic language proficiency
• Creativity and problem-solving skills

The primary objective of this role is to deliver exceptional guest experiences by identifying and meeting their unique needs.

• Provide a warm welcome to all guests, ensuring a seamless service delivery experience.
• Establish relationships with VIPs and long-stay guests, exceeding their expectations through tailored services.
• Anticipate guest requirements and offer personalized recommendations and solutions.
• Handle guest inquiries, requests, and complaints with discretion and professionalism.
• Coordinate with relevant departments to ensure smooth service delivery.

• Prior experience in a guest-facing or guest relations role within luxury hospitality.
• Strong interpersonal and communication skills, with fluency in English.
• A warm and professional demeanor, enabling genuine connections with guests.
• Excellent problem-solving skills and ability to remain calm under pressure.

As a valued member of our team, you will have the opportunity to craft memorable guest experiences and develop your skills through world-class training and global career opportunities.

Take your career to new heights with a dynamic role at Abu Dhabi Motors.

A benchmark for automotive retail excellence, our state-of-the-art showrooms feature stunning design and cutting-edge technology.

Your Key Responsibilities:

• Deliver exceptional customer experiences by providing product information and support.
• Manage front office duties, including handling queries and coordinating with team members.
• Perform administrative tasks such as filing and data entry through CRM systems.
• Maintain a clean and welcoming reception area.
• Ensure seamless customer interactions and provide a warm welcome to guests.

To Succeed in This Role, You Should Have:

• Excellent personal presentation and communication skills.
• Strong verbal and written communication abilities.
• Organizational skills and a focus on delivering outstanding customer service.
• The ability to prioritize tasks and manage multiple responsibilities effectively.

About United Al Saqer Group:

Established over 37 years ago, the company is one of the leading business groups in the UAE. They own and operate a diverse portfolio of companies across key industry sectors.

We are seeking a highly skilled and motivated individual to join our sales team as a Key Account Sales Representative. As a key member of our staff, you will be responsible for delivering exceptional customer experiences and driving sales growth in our stores.

This is an exciting opportunity for a friendly and engaging individual to join our team as a Retail Sales Representative. You will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and achieving sales goals.

You will work closely with our Store Manager to deliver outstanding results, including meeting or exceeding weekly sales targets, providing excellent customer service, and adhering to company policies and procedures.

• Maintain a sparkling clean and organized store environment, adhering to visual presentation standards and ensuring a positive first impression for customers.
• Provide exceptional customer service, responding promptly to customer inquiries, and resolving any issues that may arise.
• Work effectively with colleagues to achieve sales goals, maintain accurate inventory levels, and ensure efficient cash wrap operations.

To be successful in this role, you will need to have a high school diploma, 4-5 years' experience in a similar role, and proven ability to achieve sales targets. A friendly and engaging personality, good verbal communication skills, and physical fitness are also essential.

• High School Diploma or Equivalent
• 4-5 years' experience in a similar role
• Proven ability to achieve sales targets

• A competitive salary and benefits package
• The opportunity to work in a fast-paced and dynamic retail environment
• Opportunities for career advancement and professional development

A Guest Service Agent plays a vital role in the hospitality industry, serving as the first point of contact for guests and ensuring their needs are met with exceptional service.

• Welcome and greet guests professionally upon arrival and departure.
• Effectively manage guest check-in and check-out processes.
• Provide accurate information about hotel services and local attractions.
• Handle guest inquiries and complaints promptly and professionally.
• Coordinate with housekeeping and maintenance staff for guest room needs.
• Maintain a tidy front desk and reception area.
• Process payment transactions accurately.
• Assist guests in making reservations and arrangements.
• Keep records confidentially and accurately.

• High school diploma or equivalent qualification is required.
• Previous experience in hospitality is highly valued.
• Excellent communication and problem-solving skills are essential.
• The ability to multitask and work efficiently in a busy environment is necessary.
• Proficiency in computer systems is preferred.

This role offers a chance to develop valuable skills and gain experience in the hospitality industry. As a Guest Service Agent, you will have the opportunity to work with a variety of guests and develop strong communication skills.

This position requires a high level of attention to detail and the ability to work well under pressure. If you are a team player who enjoys providing excellent customer service, then this could be the ideal job for you.

A server at a hotel is responsible for delivering an exceptional guest experience in a friendly, timely, and efficient manner. Key tasks include serving guests, managing their queries, and ensuring food and beverage orders meet the highest standards.

Key Responsibilities:

• Serve alcoholic and non-alcoholic beverages
• Maintain knowledge of menu offerings
• Manage mise-en-place at floor stations
• Adhere to reporting procedures
• Practice high grooming standards
• Comply with hotel security and health legislation

Requirements:

• Demonstrate a positive attitude
• Exhibit good communication skills
• Show commitment to customer service
• Maintain excellent grooming standards
• Display flexibility to respond to different work situations
• Show ability to work individually or as part of a team

About This Role:

This is an exciting opportunity to join our hospitality team as a server. As a key member of our team, you will play a crucial role in delivering an exceptional guest experience.

What We Offer:

• A dynamic and supportive work environment
• Ongoing training and development opportunities
• A competitive salary and benefits package

Job Title: Customer Experience Manager

The ideal candidate for this position will be a skilled professional with a strong passion for delivering exceptional customer service in a fast-paced environment.

We are seeking a dedicated and results-driven Customer Experience Manager to join our team. As a key member of our hospitality team, you will play a critical role in ensuring that our guests receive an unparalleled level of service and attention.

Your primary responsibility will be to anticipate and meet the needs of our guests, providing personalized solutions to enhance their experience.

You will also be responsible for developing and implementing strategies to improve guest satisfaction, as well as monitoring and reporting on key performance indicators.

• Anticipate Guest Needs : Anticipate the needs of our guests and provide personalized solutions to enhance their experience.
• Develop Strategies : Develop and implement strategies to improve guest satisfaction and loyalty.
• Monitor Performance : Monitor and report on key performance indicators related to guest satisfaction and loyalty.
• Collaborate with Teams : Collaborate with other departments to ensure seamless delivery of services and consistent high-quality guest experiences.
• Foster Positive Relationships : Foster positive relationships with guests, colleagues, and other stakeholders to promote a culture of excellence and teamwork.

The successful candidate will possess excellent communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment. A valid driver's license and the ability to drive a hotel buggy safely are also required.