213 Customer Centric Approach jobs in Abu Dhabi

Delivering exceptional service is not just about meeting expectations, it's about exceeding them. In this role, you will be responsible for creating unforgettable experiences for our guests.

Our Service Experts take the initiative to deliver exceptional service, whether it's setting tables, communicating with the kitchen, or interacting with our guests.

Key skills required include the ability to create a safe workplace, follow company policies, and uphold quality standards.

The ideal candidate will be able to manage menus, work on their feet, and lift up to 50 pounds. This individual must be a team player who can get it right every time.

Job Description:

We're looking for a highly motivated Customer Happiness Ambassador to join our team. This role is an excellent opportunity for individuals who are passionate about delivering outstanding service experiences and making a meaningful impact.

As a Customer Happiness Ambassador, you will be responsible for enhancing customer interactions through emails, live chats, social media, phone calls & video consultations. You will become a product expert by staying up-to-date with products, launches, and promotions to provide enthusiastic and informed support.

You will resolve challenges efficiently by addressing customer concerns regarding orders, checkout, or product assembly swiftly and professionally. Additionally, you will excel in customer follow-up by guaranteeing exceptional service by proactively following up with customers post-interaction.

Key Responsibilities:

• Enhance Customer Interactions
• Become a Product Expert
• Resolve Challenges Efficiently
• Excel in Customer Follow-Up

Requirements:

• Talented service representatives with one year of experience and remarkable achievements
• Individuals comfortable with innovative technologies, including AI tools
• Bilingual proficiency in English and French is essential
• Availabilities from 8AM to 12AM EST, 7 days a week (40h week)

Benefits:

• Flexible Work Options
• Competitive Salary: Earn $50k annually with potential for growth
• Full-Time Benefits: 40-hour work week with 3 weeks of vacation and comprehensive group benefits after 3 months
• Inclusive and Dynamic Culture: Thrive in a workplace that values diversity and offers numerous opportunities for career advancement

We are seeking a highly skilled and customer-focused individual to create memorable experiences in Abu Dhabi.

• Prepare and serve high-quality coffee and beverages according to company standards.
• Engage with customers in a friendly, professional manner and take accurate orders.
• Maintain cleanliness and organization of the coffee bar and equipment.

• Bachelor's Degree preferred (Hospitality or related field is a plus).
• Minimum 1+ year of experience as a Barista in a café or hospitality setting.
• Passionate about creating enjoyable customer experiences.

This role offers an exciting opportunity to work in a dynamic environment where you will have the chance to develop your skills and expertise. You will be part of a team that is passionate about delivering exceptional customer service and quality products.

• You have a passion for delivering exceptional customer service and quality products.
• You are able to work effectively in a fast-paced environment and maintain a high level of productivity.
• You have excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and customers.

As a Guest Service Expert, you will play a pivotal role in creating an unforgettable experience for our guests. Your responsibility will extend beyond serving food to crafting an atmosphere that is both memorable and unique.

Key aspects of your job will include setting tables, communicating with the kitchen staff, interacting and serving guests, as well as maintaining cleanliness and organization throughout the work area.

Essential skills required for success in this position include a focus on customer satisfaction, effective communication, teamwork, adaptability, and time management.

Key Responsibilities:

• Deliver exceptional guest service
• Manage menu knowledge and visibility
• Maintain a safe and clean work environment
• Develop strong relationships with team members

Requirements:

• Education: High school diploma or equivalent
• Related Work Experience: Less than 1 year related work experience
• Supervisory Experience: No supervisory experience
• License or Certification: None

Preferred Qualifications:

• Ability to multitask and prioritize tasks effectively

Marriott International values diversity and inclusion in the workplace and is an equal opportunity employer. We strive to create a culture where all employees feel valued, respected, and empowered to succeed.

**Key Role Overview:**

This role is responsible for establishing strong relationships with guests and colleagues through exceptional customer service. Guest Service Attendants play a vital part in ensuring repeat business and delivering a high-quality experience.

**Key Responsibilities:

• Deliver exceptional guest service, addressing queries promptly and efficiently.
• Update guest history records accurately and maintain up-to-date information.
• Stay informed about hotel services and effectively promote them to guests.
• Actively listen to guest requests and respond promptly.
• Follow up on guest requests and offer alternative solutions when necessary.
• Ensure all services meet established company standards.
• Inform guests of hotel conditions and forward relevant information as needed.

• A bachelor's degree in Hotel Management or a related field.
• At least three years' experience in a similar role, preferably in four- or five-star hotels.
• Proficiency in the English language and conversational Arabic.
• Familiarity with the Opera system.

Join to apply for the Customer Experience Manager role at EXANTE .

EXANTE is a pioneering wealth tech company delivering centralized trading solutions and robust B2B financial infrastructure. Our proprietary trading platform offers access to stocks, ETFs, bonds, futures, and options within a single, multi-currency account. We cultivate a culture that prioritizes rapid responses to market dynamics, proactive problem-solving, growth, and innovation. We are a global firm with over 600 employees from 65 nationalities across 70 locations.

About the role
As EXANTE's Customer Experience Manager, you will champion service excellence across teams, represent the voice of the customer, and lead initiatives to elevate satisfaction and loyalty.

Reporting Line: Marketing Director

Worksite: Remote

• Embed the Voice of the Customer and advocate internally for customer needs with cross-functional teams; prioritize and implement customer-driven projects.
• Build and maintain stakeholder relationships to turn insights into action.
• Monitor and improve satisfaction by developing a framework for tracking customer metrics and conducting client interviews to gather feedback.
• Analyze insights to identify trends, drive improvement plans, and raise satisfaction scores.
• Drive cultural change by embedding customer-first methodologies and holding teams accountable for service quality.
• Act as the central escalation point for service issues for top-valued clients; perform root-cause analysis and coordinate corrective actions.
• Conduct competitive and market analysis; propose recommendations to enhance the customer experience.
• Oversee customer welfare processes and identify vulnerable clients to ensure appropriate regional support.
• Collaborate to improve key touchpoints and the UX of critical interactions (e.g., registration, funding/withdrawal, account reporting).

• Leadership & Collaboration: Ability to influence and deliver results in a matrix organization; strong stakeholder management.
• Customer-Centric Expertise: Knowledge of customer-centric methodologies and tools.
• Commercial Acumen: Results-driven with experience in a competitive, regulated financial environment.
• Analytical & Decisive: Comfortable interpreting data to inform decisions and measure impact.
• Communication Skills: Excellent written and verbal communication; ability to distill complex concepts.
• Industry Experience (Preferred): Background in finance or investment services.

This role is ideal for a hands-on leader who drives continuous improvement, influences across teams, and champions the customer at every turn.

• Competitive salary
• Corporate benefits (options available)
• Inspiring, informal work environment
• Ongoing education and training programs
• Global career opportunities

We are committed to equal opportunity and welcome applicants from all backgrounds.

Note: Referrals increase your chances of interviewing at EXANTE. This posting is for a remote role with potential opportunities in Dubai, United Arab Emirates.

We are seeking a skilled and friendly customer service expert to join our team in Abu Dhabi.

• Provide top-notch support to clients through phone, email, and face-to-face interactions
• Offer accurate information about company services and policies
• Resolve customer complaints and issues efficiently
• Maintain records of client interactions in the CRM system
• Collaborate with internal departments for seamless service delivery
• Process applications, forms, and requests as needed
• Foster long-term relationships with clients by following up on their satisfaction

Requirements:

• Bachelor's degree in Business Administration, Communication, or related field
• 1–2 years of customer service experience (corporate experience preferred)
• Excellent verbal and written communication skills in English (Arabic is a plus)
• Proficiency in Microsoft Office and CRM tools
• Strong interpersonal and problem-solving skills
• Ability to multitask and handle pressure in a fast-paced environment

Benefits:

• Competitive salary: AED 5,000 – 7,000/month
• Medical insurance and annual paid leave
• End-of-service gratuity
• Annual air ticket allowance
• Career development opportunities within IHC group companies
• Supportive and diverse work environment

Join us in delivering exceptional service and building strong client relationships!

Send your updated CV to the Careers section.
Apply today and start your journey with us!

• Q: Is this position open to fresh graduates?
• A: Preference is given to candidates with some experience, but fresh graduates with strong communication skills are encouraged to apply.
• Q: What is the working schedule?
• A: Sunday to Thursday, 9:00 AM – 6:00 PM.

The ideal candidate will be responsible for overseeing the day-to-day operations of the Guest Relations Department, ensuring efficiency and maintaining high standards.

The successful applicant will possess excellent leadership skills, promoting a positive work environment and fostering strong relationships among team members.

Key responsibilities include resolving guest complaints, coordinating with various hotel departments, and maintaining product knowledge of all hotel facilities.

The successful candidate will have a diploma or degree in hospitality management and 5-7 years' experience working in 5-star luxury hotels.

• Foster a productive work environment
• Cultivate associate relations
• Maintain quality services
• Coordinate interdepartmental activities

This role provides exceptional guest care to visitors entering leisure facilities. Ensuring guests are informed about shows, attractions, facilities, and services enhances their experience.

Sales of tickets, products, services, and attractions involve directing guests and responsibly managing cash. The position sells merchandise, souvenirs, and photo products using a computerized cash register. Ensuring stores are well-stocked and clean is essential.

• Welcome guests warmly and ensure they comply with rules and regulations.
• Enforce ride safety procedures at all times.
• Organize queuing systems for rides and attractions.
• Ensure accurate height measuring and organize ride platforms for operation.
• Explain, distribute, and fit ride safety clothing as needed.
• Load and unload guests safely from rides and attractions.
• Check ride restraints and safety equipment regularly.
• Communicate effectively with guests, colleagues, and management.
• Use ride stop and emergency stop functions confidently.
• Deliver fun and memorable experiences to guests.
• Open and close rides and attractions to guests.
• Follow health and safety policies and procedures.
• Record daily operational details and maintain accurate documentation.
• Handle ride downtimes and emergencies as required.
• Maintain a clean and safe environment.

• Excellent customer service skills
• Good communication skills
• Ability to work within a team and independently
• Outgoing and enthusiastic personality with a passion for guest interaction
• English language proficiency
• Ability to work under pressure and long shifts
• Integrity and honesty

• Higher secondary education or equivalent
• Rides and attractions experience in another theme park
• Arabic language proficiency
• Creativity and problem-solving skills