42 Customer Relationship Management jobs in Abu Dhabi

Dubai, United Arab Emirates | Posted on 08/24/2025

CASABOT is the AI-powered home automation platform that transforms any space into an intelligent, intuitive environment. Seamlessly connecting devices across brands, CASABOT eliminates complexity and guesswork—no apps, no commands, just effortless automation. Whether for homes, hotels, or commercial spaces, CASABOT delivers luxury-level technology with unmatched simplicity, real-time support, and smart energy management—designed to enhance daily living and future-proof properties.

About the Role

As CASABOT's Customer Success & Support Manager, you'll be the voice of our customers—ensuring they not only love our product but also feel empowered using it. You'll lead onboarding, ongoing engagement, and technical support across residential, commercial, and hospitality clients, playing a critical role in customer retention and satisfaction.

• Own and improve the customer lifecycle from onboarding to renewal.
  
• Deliver exceptional technical and non-technical support through chat, phone, and email.
  
• Build scalable onboarding and training processes.
  
• Manage and mentor support engineers and success agents.
  
• Monitor and report on customer health scores and satisfaction metrics.
  
• Act as the internal voice of the customer—partnering with Product and Engineering on feature feedback and issue resolution.
  
• Lead implementation of customer self-service resources and knowledge bases.
  
• Handle escalations and critical customer issues with urgency and empathy.
  
• Collaborate with Sales and Account Management on upsells and renewals.
  

Customer Success & Relationship Management

• 5+ years of experience in Customer Success or Support roles, preferably in SaaS, IoT, or Smart Home/PropTech
  
• Proven track record in reducing churn and increasing customer satisfaction
  
• Experience with customer journey mapping and lifecycle strategy
  

Technical Proficiency

• Familiarity with smart home ecosystems (Zigbee, Z-Wave, Matter, Wi-Fi, etc.)
  
• Ability to understand and communicate technical concepts to non-technical users
  
• Experience with support ticketing systems (e.g., Zendesk, Freshdesk)
  
• Exceptional communication and interpersonal skills
  
• Customer-first mindset with a high emotional intelligence
  
• Experience hiring, coaching, or managing support/success teams
  

Tools & Systems

• CRM (HubSpot, Salesforce, or similar)
  
• Project management tools (Asana, Notion, Trello)
  

Nice to Have

• Experience in pre-launch or startup environments
  
• Familiarity with AI or automation platforms
  
• Multilingual capabilities (especially Arabic, German, French or Italian)
  

• Work with a global, mission-driven team
  
• Remote-friendly culture with flexible hours
  

As CASABOT's Customer Success & Support Manager, you'll be the voice of our customers—ensuring they not only love our product but also feel empowered using it. You'll lead onboarding, ongoing engagement, and technical support across residential, commercial, and hospitality clients, playing a critical role in customer retention and satisfaction.

• Own and improve the customer lifecycle from onboarding to renewal.
• Deliver exceptional technical and non-technical support through chat, phone, and email.
• Build scalable onboarding and training processes.
• Manage and mentor support engineers and success agents.
• Monitor and report on customer health scores and satisfaction metrics.
• Act as the internal voice of the customer—partnering with Product and Engineering on feature feedback and issue resolution.
• Lead implementation of customer self-service resources and knowledge bases.
• Handle escalations and critical customer issues with urgency and empathy.
• Collaborate with Sales and Account Management on upsells and renewals.

Customer Success & Relationship Management

• 5+ years of experience in Customer Success or Support roles, preferably in SaaS, IoT, or Smart Home / PropTech
• Proven track record in reducing churn and increasing customer satisfaction
• Experience with customer journey mapping and lifecycle strategy

Technical Proficiency

• Familiarity with smart home ecosystems (Zigbee, Z-Wave, Matter, Wi-Fi, etc.)
• Ability to understand and communicate technical concepts to non-technical users
• Experience with support ticketing systems (e.g., Zendesk, Freshdesk)

Communication & Leadership

• Exceptional communication and interpersonal skills
• Customer-first mindset with a high emotional intelligence
• Experience hiring, coaching, or managing support / success teams

Tools & Systems

• CRM (HubSpot, Salesforce, or similar)
• Support Platforms (Intercom, Zendesk)
• Project management tools (Asana, Notion, Trello)

Nice to Have

• Experience in pre-launch or startup environments
• Familiarity with AI or automation platforms
• Multilingual capabilities (especially Arabic, German, French or Italian)

Help shape the future of AI-powered smart living

• Work with a global, mission-driven team
• Remote-friendly culture with flexible hours
• Equity options for early-employees

Dubai, United Arab Emirates | Posted on 08/24/2025

CASABOT is the AI-powered home automation platform that transforms any space into an intelligent, intuitive environment. Seamlessly connecting devices across brands, CASABOT eliminates complexity and guesswork—no apps, no commands, just effortless automation. Whether for homes, hotels, or commercial spaces, CASABOT delivers luxury-level technology with unmatched simplicity, real-time support, and smart energy management—designed to enhance daily living and future-proof properties.

About the Role

As CASABOT's Customer Success & Support Manager, you'll be the voice of our customers—ensuring they not only love our product but also feel empowered using it. You'll lead onboarding, ongoing engagement, and technical support across residential, commercial, and hospitality clients, playing a critical role in customer retention and satisfaction.

• Own and improve the customer lifecycle from onboarding to renewal.
  
• Deliver exceptional technical and non-technical support through chat, phone, and email.
  
• Build scalable onboarding and training processes.
  
• Manage and mentor support engineers and success agents.
  
• Monitor and report on customer health scores and satisfaction metrics.
  
• Act as the internal voice of the customer—partnering with Product and Engineering on feature feedback and issue resolution.
  
• Lead implementation of customer self-service resources and knowledge bases.
  
• Handle escalations and critical customer issues with urgency and empathy.
  
• Collaborate with Sales and Account Management on upsells and renewals.
  

Customer Success & Relationship Management

• 5+ years of experience in Customer Success or Support roles, preferably in SaaS, IoT, or Smart Home/PropTech
  
• Proven track record in reducing churn and increasing customer satisfaction
  
• Experience with customer journey mapping and lifecycle strategy
  

Technical Proficiency

• Familiarity with smart home ecosystems (Zigbee, Z-Wave, Matter, Wi-Fi, etc.)
  
• Ability to understand and communicate technical concepts to non-technical users
  
• Experience with support ticketing systems (e.g., Zendesk, Freshdesk)
  
• Exceptional communication and interpersonal skills
  
• Customer-first mindset with a high emotional intelligence
  
• Experience hiring, coaching, or managing support/success teams
  

Tools & Systems

• CRM (HubSpot, Salesforce, or similar)
  
• Project management tools (Asana, Notion, Trello)
  

Nice to Have

• Experience in pre-launch or startup environments
  
• Familiarity with AI or automation platforms
  
• Multilingual capabilities (especially Arabic, German, French or Italian)
  

• Work with a global, mission-driven team
  
• Remote-friendly culture with flexible hours
  

About Wio

Wio Bank is a leading one-of-a-kind financial platform that is revolutionizing the banking industry in the MENA region. Our platform is here to reboot personal and business banking in the digital age. Our personalised features and seamlessly integrated services are built around your needs, helping you spend, save, and plan for your future.

Role Overview

Wio Bank is reimagining banking for the digital age — smarter, faster, and tailored to our customers' needs. We are looking for a Customer Success Officer to join our growth-focused team and play a key role in onboarding new customers and ensuring a smooth, impactful transition into long-term, value-driven partnerships.

In this role, you will be responsible for identifying prospective clients, introducing Wio's digital-first banking solutions, closing engagements in collaboration with Sales, and managing the end-to-end onboarding experience. Your mission: create a customer journey that drives satisfaction, trust, and long-term loyalty from day one.

• Client Acquisition & Prospecting: Identify and engage with potential clients through outbound efforts, referrals, digital channels, and community partnerships.
• Educate prospective customers on Wio's business banking solutions, tailored to startups, SMEs, and modern entrepreneurs.
• Support discovery meetings and convert qualified leads into onboarding clients in collaboration with the sales team.
• Seamless Client Onboarding: Lead the full onboarding process for new clients — from initial documentation to platform activation.
• Ensure customers understand Wio's features, benefits, and tools via personalized training and onboarding sessions.
• Partner with internal teams (Compliance, Tech Support, Product) to resolve issues and deliver a frictionless start.
• Client Relationship Building: Serve as the primary point of contact for new clients during their initial engagement phase.
• Build strong, trust-based relationships through proactive communication and support.
• Monitor client activity and satisfaction to anticipate needs and provide timely guidance.
• Collaboration & Reporting: Work cross-functionally with Sales, Marketing, Product, and Support teams to improve lead quality and customer journeys.
• Maintain detailed, accurate records in Wio's CRM system (e.g., Salesforce/HubSpot).
• Deliver regular reports on onboarding progress, customer health scores, and pipeline status.
• Upselling, Cross-Selling & Retention Support: Identify opportunities to introduce additional Wio services or features that enhance client value.
• Ensure clients are guided toward long-term success by coordinating smooth handovers to account managers or the broader Customer Success team.
• Support retention initiatives and early-stage lifecycle management efforts.

• Bachelor's degree in Business, Marketing, Communications, or a related field.
• 1–3 years of experience in sales, client onboarding, business development, or customer success, preferably in fintech, banking, or SaaS.
• Excellent communication, presentation, and client-facing skills.
• Proven ability to build rapport quickly and manage customer relationships with professionalism.
• Experience working with CRM platforms such as Salesforce, HubSpot, or similar.
• Goal-oriented, adaptable, and passionate about helping customers succeed in a digital environment.
• Strong problem-solving skills and a customer-first mindset.

• New client acquisition count
• Lead conversion rate
• Time to onboarding completion
• Customer satisfaction (CSAT) during onboarding
• Early-stage revenue or product adoption metrics

• Competitive base salary + performance-based commissions
• Opportunities to grow in a high-impact Customer Success or Sales career path
• Access to continuous learning, training, and mentoring programs
• Work in a collaborative, forward-thinking environment focused on innovation
• Wellness benefits and support to help you thrive personally and professionally

Wio Bank is reimagining banking for the digital age — smarter, faster, and tailored to our customers' needs. We are looking for a Customer Success Officer to join our growth-focused team and play a key role in onboarding new customers and ensuring a smooth, impactful transition into long-term, value-driven partnerships.

In this role, you will be responsible for identifying prospective clients, introducing Wio's digital-first banking solutions, closing engagements in collaboration with Sales, and managing the end-to-end onboarding experience. Your mission: create a customer journey that drives satisfaction, trust, and long-term loyalty from day one.

• Client Acquisition & Prospecting
• Identify and engage with potential clients through outbound efforts, referrals, digital channels, and community partnerships.
• Educate prospective customers on Wio's business banking solutions, tailored to startups, SMEs, and modern entrepreneurs.
• Support discovery meetings and convert qualified leads into onboarding clients in collaboration with the sales team.
• Seamless Client Onboarding
• Lead the full onboarding process for new clients — from initial documentation to platform activation.
• Ensure customers understand Wio's features, benefits, and tools via personalized training and onboarding sessions.
• Partner with internal teams (Compliance, Tech Support, Product) to resolve issues and deliver a frictionless start.
• Client Relationship Building
• Serve as the primary point of contact for new clients during their initial engagement phase.
• Build strong, trust-based relationships through proactive communication and support.
• Monitor client activity and satisfaction to anticipate needs and provide timely guidance.
• Collaboration & Reporting
• Work cross-functionally with Sales, Marketing, Product, and Support teams to improve lead quality and customer journeys.
• Maintain detailed, accurate records in Wio's CRM system (e.g., Salesforce/HubSpot).
• Deliver regular reports on onboarding progress, customer health scores, and pipeline status.
• Upselling, Cross-Selling & Retention Support
• Identify opportunities to introduce additional Wio services or features that enhance client value.
• Ensure clients are guided toward long-term success by coordinating smooth handovers to account managers or the broader Customer Success team.
• Support retention initiatives and early-stage lifecycle management efforts.

• Bachelor's degree in Business, Marketing, Communications, or a related field.
• 1–3 years of experience in sales, client onboarding, business development, or customer success, preferably in fintech, banking, or SaaS.
• Excellent communication, presentation, and client-facing skills.
• Proven ability to build rapport quickly and manage customer relationships with professionalism.
• Experience working with CRM platforms such as Salesforce, HubSpot, or similar.
• Goal-oriented, adaptable, and passionate about helping customers succeed in a digital environment.
• Strong problem-solving skills and a customer-first mindset.

• New client acquisition count
• Lead conversion rate
• Time to onboarding completion
• Customer satisfaction (CSAT) during onboarding
• Early-stage revenue or product adoption metrics

• Competitive base salary + performance-based commissions
• Opportunities to grow in a high-impact Customer Success or Sales career path
• Access to continuous learning, training, and mentoring programs
• Work in a collaborative, forward-thinking environment focused on innovation
• Wellness benefits and support to help you thrive personally and professionally

Overview

As a Manager - Customer Success, you will play a critical role in driving client satisfaction and ensuring the successful delivery and adoption of Inception's AI solutions. This role emphasizes client management, solution delivery, and continuous engagement with our partners to enhance their experience and maximize the value of our products. You will work closely with cross-functional teams to address client needs, ensure seamless onboarding, and build strong, lasting relationships.

Inception is the UAE's national-scale enabler in AI Research and Development. Partnering with Microsoft's AI SaaS, we offer domain-specific Agentic AI Orchestrator platform utilizing reasoning agents for precise and cost-effective services. Our focus includes AI incubation, IP creation, applied AI R&D, and AI investment products. By creating models tailored to specific domains and languages, we ensure superior accuracy and efficiency. Collaborating with top universities and industry giants to drive significant advancements in AI technology within the region.

Responsibilities

• Serve as the primary point of contact for clients, managing the entire customer lifecycle, from onboarding to ongoing support, ensuring a high-quality experience.
• Lead solution delivery, ensuring products are implemented efficiently and align with clients' operational goals and strategic objectives.
• Actively engage with clients to understand their evolving needs, gathering feedback to inform product improvements and drive satisfaction.

Customer Success Strategy & Performance

• Collaborate with the Director of Customer Success to define and execute strategies that enhance client experience, satisfaction, and retention.
• Develop and monitor key performance indicators (KPIs) for customer success, including product usage, customer satisfaction, and adoption rates.
• Ensure alignment with sales, marketing, and product teams to drive a consistent, cohesive approach to client engagement and success.

Issue Resolution & Client Advocacy

• Act as a client advocate within Inception, escalating and addressing issues promptly to meet client expectations and maintain strong relationships.
• Proactively identify and address potential challenges that clients may face, developing solutions to mitigate issues and enhance satisfaction.
• Implement a feedback loop with clients to capture insights on product performance, usability, and customer service, advocating for improvements where needed.

Cross-functional Collaboration & Process Improvement

• Collaborate closely with product, engineering, and R&D teams to ensure solutions are delivered as promised and any technical challenges are resolved effectively.
• Contribute to refining processes and methodologies that optimize customer success operations, enabling scalable, efficient client management.
• Support the development and delivery of client training materials and resources to promote effective product usage and self-service capabilities.

Qualifications

• Bachelor's degree in Business, Finance, Technology, or a related field; an advanced degree is a plus.
• 5+ years of experience in customer success, client services, or account management, preferably in a technology-driven or SaaS environment.
• Proven track record of managing client relationships, driving adoption, and improving client satisfaction metrics.
• Strong problem-solving and conflict-resolution skills, with the ability to navigate complex client needs and deliver solutions.
• Excellent interpersonal and communication skills, with a talent for building strong client relationships and advocating for their needs.
• Familiarity with AI, machine learning, or SaaS solutions is a plus, along with experience in financial or technology sectors.

What We Look For

If you are a performance-driven, inquisitive mind with the agility to adapt to ambiguity, you will fit right in. You should be eager to explore opportunities to build meaningful collaborations with stakeholders and aspire to create unique customer-centric solutions. Bias for action and a passion to conquer new frontiers in the AI space is at the heart of the Inception community.

What Working At Inception Offers

Culture: An open, diverse and inclusive environment with a global vision that encourages personal growth and focuses on ground-breaking, industry-first innovations.

Career: Outstanding learning, development & growth opportunities via structured training programs and innovative, high-tech projects.

Work-Life: A hybrid work policy to strike the perfect balance between office and home.

Rewards: A competitive remuneration package with a host of perks including healthcare, education support, leave benefits and more.

We are an equal opportunities employer and welcome applications from all qualified candidates.

As a Manager - Customer Success, you will play a critical role in driving client satisfaction and ensuring the successful delivery and adoption of Inception's AI solutions. This role emphasizes client management, solution delivery, and continuous engagement with our partners to enhance their experience and maximize the value of our products. You will work closely with cross-functional teams to address client needs, ensure seamless onboarding, and build strong, lasting relationships.

Inception is the UAE's national-scale enabler in AI Research and Development. Partnering with Microsoft's AI SaaS, we offer domain-specific Agentic AI Orchestrator platform utilizing reasoning agents for precise and cost-effective services. Our focus includes AI incubation, IP creation, applied AI R&D, and AI investment products. By creating models tailored to specific domains and languages, we ensure superior accuracy and efficiency. Collaborating with top universities and industry giants to drive significant advancements in AI technology within the region.

• Client Relationship Management & Delivery
  • Serve as the primary point of contact for clients, managing the entire customer lifecycle, from onboarding to ongoing support, ensuring a high-quality experience.
  • Lead solution delivery, ensuring products are implemented efficiently and align with clients' operational goals and strategic objectives.
  • Actively engage with clients to understand their evolving needs, gathering feedback to inform product improvements and drive satisfaction.
• Customer Success Strategy & Performance
  • Collaborate with the Director of Customer Success to define and execute strategies that enhance client experience, satisfaction, and retention.
  • Develop and monitor key performance indicators (KPIs) for customer success, including product usage, customer satisfaction, and adoption rates.
  • Ensure alignment with sales, marketing, and product teams to drive a consistent, cohesive approach to client engagement and success.
• Issue Resolution & Client Advocacy
  • Act as a client advocate within Inception, escalating and addressing issues promptly to meet client expectations and maintain strong relationships.
  • Proactively identify and address potential challenges that clients may face, developing solutions to mitigate issues and enhance satisfaction.
  • Implement a feedback loop with clients to capture insights on product performance, usability, and customer service, advocating for improvements where needed.
• Cross-functional Collaboration & Process Improvement
  • Collaborate closely with product, engineering, and R&D teams to ensure solutions are delivered as promised and any technical challenges are resolved effectively.
  • Contribute to refining processes and methodologies that optimize customer success operations, enabling scalable, efficient client management.
  • Support the development and delivery of client training materials and resources to promote effective product usage and self-service capabilities.
Qualifications
• Bachelor's degree in Business, Finance, Technology, or a related field; an advanced degree is a plus.
• 5+ years of experience in customer success, client services, or account management, preferably in a technology-driven or SaaS environment.
• Proven track record of managing client relationships, driving adoption, and improving client satisfaction metrics.
• Strong problem-solving and conflict-resolution skills, with the ability to navigate complex client needs and deliver solutions.
• Excellent interpersonal and communication skills, with a talent for building strong client relationships and advocating for their needs.
• Familiarity with AI, machine learning, or SaaS solutions is a plus, along with experience in financial or technology sectors.
What We Look For

If you are a performance-driven, inquisitive mind with the agility to adapt to ambiguity, you will fit right in. You should be eager to explore opportunities to build meaningful collaborations with stakeholders and aspire to create unique customer-centric solutions. Bias for action and a passion to conquer new frontiers in the AI space is at the heart of the Inception community.

What Working At Inception Offers

Culture: An open, diverse and inclusive environment with a global vision that encourages personal growth and focuses on ground-breaking, industry-first innovations.

Career: Outstanding learning, development & growth opportunities via structured training programs and innovative, high-tech projects.

Work-Life: A hybrid work policy to strike the perfect balance between office and home.

Rewards: A competitive remuneration package with a host of perks including healthcare, education support, leave benefits and more.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Seniority level
• Mid-Senior level
Employment type
• Full-time
Job function
• Other
Industries
• Technology, Information and Internet

#J-18808-Ljbffr

About Us

We're a fast-scaling, founder-led company helping law firms grow with offshore legal talent.

We're lean, driven, and obsessed with excellence—and we're building something special.

Our team is global, but our culture is close-knit, high-trust, and fast-paced.

We're hiring a Client Success Manager to own the post-sale client journey—from onboarding to results.

Your job is simple : make sure our clients succeed.

You'll be the primary point of contact for law firm leaders, guiding them through onboarding, solving problems, managing expectations, and ensuring they get real, measurable value from our services.

This is not a reactive support role—it's a proactive leadership role.

You'll be managing relationships, influencing outcomes, and driving long-term retention and expansion.

You'll also work closely with our internal team to surface issues, improve processes, and increase client satisfaction across the board.

If you're confident with clients, strong on follow-through, and obsessed with delivering results—you'll thrive here.

• Own the full client lifecycle from onboarding through ongoing support
• Build strong relationships with law firm decision-makers
• Drive usage, engagement, and satisfaction through proactive outreach
• Identify client goals and ensure our services are aligned to hit them
• Solve problems quickly and creatively
• Monitor account health and retention risk—act before issues escalate
• Communicate client feedback internally to drive service and product improvements
• Collaborate cross-functionally with recruiting, operations, and leadership
• Look for opportunities to expand client value and increase account growth

• Are confident, friendly, and professional with clients
• Know how to manage expectations and deliver tough messages with grace
• Are solutions-focused and love removing roadblocks
• Take complete ownership of outcomes—not just tasks
• Have strong organizational habits and follow-through
• Are proactive and emotionally intelligent
• Think in terms of ROI and client outcomes
• Love fast-paced, high-growth environments
• Are tech-savvy and comfortable using tools like Slack, CRMs, trackers, etc.

• You shy away from responsibility or ambiguity
• You struggle with follow-up or time management
• You don't enjoy client-facing work or managing expectations
• You're uncomfortable holding others accountable—clients or team
• You need constant direction or hand-holding

• A high-impact, relationship-driven role
• Full ownership of your client accounts
• Close collaboration with company leadership
• Flexible remote work
• Competitive compensation
• Paid time off
• Health & wellness stipend
• Annual performance-based bonus opportunities
• Ongoing training and career development

Start by filling out this job application:

• 3+ years in client success, account management, or related client-facing roles
• Strong communication, relationship management, and problem-solving skills
• Experience working with professional services or B2B clients preferred
• Legal or staffing industry background is a plus, but not required
• Experience in fast-paced or remote-first companies is strongly preferred
• Track record of driving client retention, satisfaction, and expansion

About Us

We're a fast-scaling, founder-led company helping law firms grow with offshore legal talent.

We're lean, driven, and obsessed with excellence—and we're building something special.

Our team is global, but our culture is close-knit, high-trust, and fast-paced.

We're hiring a Client Success Manager to own the post-sale client journey—from onboarding to results.

Your job is simple : make sure our clients succeed.

You'll be the primary point of contact for law firm leaders, guiding them through onboarding, solving problems, managing expectations, and ensuring they get real, measurable value from our services.

This is not a reactive support role—it's a proactive leadership role.

You'll be managing relationships, influencing outcomes, and driving long-term retention and expansion.

You'll also work closely with our internal team to surface issues, improve processes, and increase client satisfaction across the board.

If you're confident with clients, strong on follow-through, and obsessed with delivering results—you'll thrive here.

• Own the full client lifecycle from onboarding through ongoing support
• Build strong relationships with law firm decision-makers
• Drive usage, engagement, and satisfaction through proactive outreach
• Identify client goals and ensure our services are aligned to hit them
• Solve problems quickly and creatively
• Monitor account health and retention risk—act before issues escalate
• Communicate client feedback internally to drive service and product improvements
• Collaborate cross-functionally with recruiting, operations, and leadership
• Look for opportunities to expand client value and increase account growth

• Are confident, friendly, and professional with clients
• Know how to manage expectations and deliver tough messages with grace
• Are solutions-focused and love removing roadblocks
• Take complete ownership of outcomes—not just tasks
• Have strong organizational habits and follow-through
• Are proactive and emotionally intelligent
• Think in terms of ROI and client outcomes
• Love fast-paced, high-growth environments
• Are tech-savvy and comfortable using tools like Slack, CRMs, trackers, etc.

• You shy away from responsibility or ambiguity
• You struggle with follow-up or time management
• You don't enjoy client-facing work or managing expectations
• You're uncomfortable holding others accountable—clients or team
• You need constant direction or hand-holding

• A high-impact, relationship-driven role
• Full ownership of your client accounts
• Close collaboration with company leadership
• Flexible remote work
• Competitive compensation
• Paid time off
• Health & wellness stipend
• Annual performance-based bonus opportunities
• Ongoing training and career development

Start by filling out this job application:

• 3+ years in client success, account management, or related client-facing roles
• Strong communication, relationship management, and problem-solving skills
• Experience working with professional services or B2B clients preferred
• Legal or staffing industry background is a plus, but not required
• Experience in fast-paced or remote-first companies is strongly preferred
• Track record of driving client retention, satisfaction, and expansion