36 Customer Relationship Management jobs in Abu Dhabi
Customer Relationship Management Specialist
Posted today
Job Viewed
Job Description
We are seeking a skilled Customer Relationship Management (CRM) professional to join our team.
The ideal candidate will be responsible for planning and executing customer engagement campaigns, leveraging the Dynamics 365 Marketing platform to deliver targeted, data-driven, and personalized communications.
This role will play a critical part in increasing product usage, engagement, and customer retention through effective CRM strategies.
The successful candidate will have experience with CRM systems, lifecycle marketing, and digital marketing, preferably within banking or financial services.
A strong understanding of customer segmentation, journey mapping, and campaign execution is essential for this role.
The CRM professional will work closely with data teams to define customer segments and behavioural triggers for targeted campaigns.
They will also monitor, analyse, and report on campaign performance, customer engagement, and conversion rates, using insights to drive improvements.
This role requires strong communication and stakeholder management skills, as well as the ability to manage multiple campaigns simultaneously while meeting deadlines.
In addition, the CRM professional will collaborate with UX and creative teams to develop compelling CRM content and messaging.
They will continuously explore new features and enhancements within Dynamics 365 Marketing to drive efficiency and effectiveness.
The ideal candidate will have evidence of working with marketers and agencies to generate compelling copy and content, creating engaging email, SMS, and push messages.
A strong understanding of omni-channel marketing, including email, SMS, push, in-app, and web personalization, is also required.
We are looking for a self-motivated and innovative professional who can influence, innovate, and execute with confidence.
- Develop and manage CRM campaigns for customers, ensuring alignment with business objectives.
- Build powerful client journeys using Dynamics 365 Marketing to automate and optimize customer experiences.
- Leverage data and insights to inform campaign strategy and improve customer engagement.
- Monitor and analyse campaign performance, identifying areas for improvement and implementing changes.
- Collaborate with cross-functional teams to ensure seamless delivery of CRM initiatives.
Customer Success
Posted today
Job Viewed
Job Description
As CASABOT's Customer Success & Support Manager, you'll be the voice of our customers—ensuring they not only love our product but also feel empowered using it. You'll lead onboarding, ongoing engagement, and technical support across residential, commercial, and hospitality clients, playing a critical role in customer retention and satisfaction.
Responsibilities- Own and improve the customer lifecycle from onboarding to renewal.
- Deliver exceptional technical and non-technical support through chat, phone, and email.
- Build scalable onboarding and training processes.
- Manage and mentor support engineers and success agents.
- Monitor and report on customer health scores and satisfaction metrics.
- Act as the internal voice of the customer—partnering with Product and Engineering on feature feedback and issue resolution.
- Lead implementation of customer self-service resources and knowledge bases.
- Handle escalations and critical customer issues with urgency and empathy.
- Collaborate with Sales and Account Management on upsells and renewals.
- 5+ years of experience in Customer Success or Support roles, preferably in SaaS, IoT, or Smart Home/PropTech
- Proven track record in reducing churn and increasing customer satisfaction
- Experience with customer journey mapping and lifecycle strategy
- Familiarity with smart home ecosystems (Zigbee, Z-Wave, Matter, Wi-Fi, etc.)
- Ability to understand and communicate technical concepts to non-technical users
- Experience with support ticketing systems (e.g., Zendesk, Freshdesk)
- Exceptional communication and interpersonal skills
- Customer-first mindset with a high emotional intelligence
- Experience hiring, coaching, or managing support/success teams
- CRM (HubSpot, Salesforce, or similar)
- Support Platforms (Intercom, Zendesk)
- Project management tools (Asana, Notion, Trello)
- Experience in pre-launch or startup environments
- Familiarity with AI or automation platforms
- Multilingual capabilities (especially Arabic, German, French or Italian)
- Help shape the future of AI-powered smart living
- Work with a global, mission-driven team
- Remote-friendly culture with flexible hours
- Equity options for early-employees
- Associate
- Full-time
- Customer Service
- IT Services and IT Consulting
Customer Success
Posted today
Job Viewed
Job Description
Customer Success & Support Manager at CASABOT. You'll be the voice of our customers—ensuring they not only love our product but also feel empowered using it. You'll lead onboarding, ongoing engagement, and technical support across residential, commercial, and hospitality clients, playing a critical role in customer retention and satisfaction.
Responsibilities- Own and improve the customer lifecycle from onboarding to renewal.
- Deliver exceptional technical and non-technical support through chat, phone, and email.
- Build scalable onboarding and training processes.
- Manage and mentor support engineers and success agents.
- Monitor and report on customer health scores and satisfaction metrics.
- Act as the internal voice of the customer—partnering with Product and Engineering on feature feedback and issue resolution.
- Lead implementation of customer self-service resources and knowledge bases.
- Handle escalations and critical customer issues with urgency and empathy.
- Collaborate with Sales and Account Management on upsells and renewals.
Customer Success & Relationship Management
- 5+ years of experience in Customer Success or Support roles, preferably in SaaS, IoT, or Smart Home/PropTech
- Proven track record in reducing churn and increasing customer satisfaction
- Experience with customer journey mapping and lifecycle strategy
Technical Proficiency
- Familiarity with smart home ecosystems (Zigbee, Z-Wave, Matter, Wi-Fi, etc.)
- Ability to understand and communicate technical concepts to non-technical users
- Experience with support ticketing systems (e.g., Zendesk, Freshdesk)
Communication & Leadership
- Exceptional communication and interpersonal skills
- Customer-first mindset with a high emotional intelligence
- Experience hiring, coaching, or managing support/success teams
Tools & Systems
- CRM (HubSpot, Salesforce, or similar)
- Support Platforms (Intercom, Zendesk)
- Project management tools (Asana, Notion, Trello)
Nice to Have
- Experience in pre-launch or startup environments
- Familiarity with AI or automation platforms
- Multilingual capabilities (especially Arabic, German, French or Italian)
- Help shape the future of AI-powered smart living
- Work with a global, mission-driven team
- Remote-friendly culture with flexible hours
- Equity options for early-employees
- Associate
- Full-time
- Customer Service
- IT Services and IT Consulting
Customer Success
Posted today
Job Viewed
Job Description
Customer Success & Support Manager at CASABOT. You'll be the voice of our customers—ensuring they not only love our product but also feel empowered using it. You'll lead onboarding, ongoing engagement, and technical support across residential, commercial, and hospitality clients, playing a critical role in customer retention and satisfaction.
Responsibilities- Own and improve the customer lifecycle from onboarding to renewal.
- Deliver exceptional technical and non-technical support through chat, phone, and email.
- Build scalable onboarding and training processes.
- Manage and mentor support engineers and success agents.
- Monitor and report on customer health scores and satisfaction metrics.
- Act as the internal voice of the customer—partnering with Product and Engineering on feature feedback and issue resolution.
- Lead implementation of customer self-service resources and knowledge bases.
- Handle escalations and critical customer issues with urgency and empathy.
- Collaborate with Sales and Account Management on upsells and renewals.
Customer Success & Relationship Management
- 5+ years of experience in Customer Success or Support roles, preferably in SaaS, IoT, or Smart Home/PropTech
- Proven track record in reducing churn and increasing customer satisfaction
- Experience with customer journey mapping and lifecycle strategy
Technical Proficiency
- Familiarity with smart home ecosystems (Zigbee, Z-Wave, Matter, Wi-Fi, etc.)
- Ability to understand and communicate technical concepts to non-technical users
- Experience with support ticketing systems (e.g., Zendesk, Freshdesk)
Communication & Leadership
- Exceptional communication and interpersonal skills
- Customer-first mindset with a high emotional intelligence
- Experience hiring, coaching, or managing support/success teams
Tools & Systems
- CRM (HubSpot, Salesforce, or similar)
- Support Platforms (Intercom, Zendesk)
- Project management tools (Asana, Notion, Trello)
Nice to Have
- Experience in pre-launch or startup environments
- Familiarity with AI or automation platforms
- Multilingual capabilities (especially Arabic, German, French or Italian)
- Help shape the future of AI-powered smart living
- Work with a global, mission-driven team
- Remote-friendly culture with flexible hours
- Equity options for early-employees
- Associate
- Full-time
- Customer Service
- IT Services and IT Consulting
Customer Success
Posted today
Job Viewed
Job Description
Dubai, United Arab Emirates | Posted on 08/24/2025
CASABOT is the AI-powered home automation platform that transforms any space into an intelligent, intuitive environment. Seamlessly connecting devices across brands, CASABOT eliminates complexity and guesswork—no apps, no commands, just effortless automation. Whether for homes, hotels, or commercial spaces, CASABOT delivers luxury-level technology with unmatched simplicity, real-time support, and smart energy management—designed to enhance daily living and future-proof properties.
About the Role
As CASABOT's Customer Success & Support Manager, you'll be the voice of our customers—ensuring they not only love our product but also feel empowered using it. You'll lead onboarding, ongoing engagement, and technical support across residential, commercial, and hospitality clients, playing a critical role in customer retention and satisfaction.
- Own and improve the customer lifecycle from onboarding to renewal.
- Deliver exceptional technical and non-technical support through chat, phone, and email.
- Build scalable onboarding and training processes.
- Manage and mentor support engineers and success agents.
- Monitor and report on customer health scores and satisfaction metrics.
- Act as the internal voice of the customer—partnering with Product and Engineering on feature feedback and issue resolution.
- Lead implementation of customer self-service resources and knowledge bases.
- Handle escalations and critical customer issues with urgency and empathy.
- Collaborate with Sales and Account Management on upsells and renewals.
Customer Success & Relationship Management
- 5+ years of experience in Customer Success or Support roles, preferably in SaaS, IoT, or Smart Home/PropTech
- Proven track record in reducing churn and increasing customer satisfaction
- Experience with customer journey mapping and lifecycle strategy
Technical Proficiency
- Familiarity with smart home ecosystems (Zigbee, Z-Wave, Matter, Wi-Fi, etc.)
- Ability to understand and communicate technical concepts to non-technical users
- Experience with support ticketing systems (e.g., Zendesk, Freshdesk)
- Exceptional communication and interpersonal skills
- Customer-first mindset with a high emotional intelligence
- Experience hiring, coaching, or managing support/success teams
Tools & Systems
- CRM (HubSpot, Salesforce, or similar)
- Project management tools (Asana, Notion, Trello)
Nice to Have
- Experience in pre-launch or startup environments
- Familiarity with AI or automation platforms
- Multilingual capabilities (especially Arabic, German, French or Italian)
- Work with a global, mission-driven team
- Remote-friendly culture with flexible hours
Customer Success
Posted today
Job Viewed
Job Description
Dubai, United Arab Emirates | Posted on 08/24/2025
CASABOT is the AI-powered home automation platform that transforms any space into an intelligent, intuitive environment. Seamlessly connecting devices across brands, CASABOT eliminates complexity and guesswork—no apps, no commands, just effortless automation. Whether for homes, hotels, or commercial spaces, CASABOT delivers luxury-level technology with unmatched simplicity, real-time support, and smart energy management—designed to enhance daily living and future-proof properties.
About the Role
As CASABOT's Customer Success & Support Manager, you'll be the voice of our customers—ensuring they not only love our product but also feel empowered using it. You'll lead onboarding, ongoing engagement, and technical support across residential, commercial, and hospitality clients, playing a critical role in customer retention and satisfaction.
- Own and improve the customer lifecycle from onboarding to renewal.
- Deliver exceptional technical and non-technical support through chat, phone, and email.
- Build scalable onboarding and training processes.
- Manage and mentor support engineers and success agents.
- Monitor and report on customer health scores and satisfaction metrics.
- Act as the internal voice of the customer—partnering with Product and Engineering on feature feedback and issue resolution.
- Lead implementation of customer self-service resources and knowledge bases.
- Handle escalations and critical customer issues with urgency and empathy.
- Collaborate with Sales and Account Management on upsells and renewals.
Customer Success & Relationship Management
- 5+ years of experience in Customer Success or Support roles, preferably in SaaS, IoT, or Smart Home/PropTech
- Proven track record in reducing churn and increasing customer satisfaction
- Experience with customer journey mapping and lifecycle strategy
Technical Proficiency
- Familiarity with smart home ecosystems (Zigbee, Z-Wave, Matter, Wi-Fi, etc.)
- Ability to understand and communicate technical concepts to non-technical users
- Experience with support ticketing systems (e.g., Zendesk, Freshdesk)
- Exceptional communication and interpersonal skills
- Customer-first mindset with a high emotional intelligence
- Experience hiring, coaching, or managing support/success teams
Tools & Systems
- CRM (HubSpot, Salesforce, or similar)
- Project management tools (Asana, Notion, Trello)
Nice to Have
- Experience in pre-launch or startup environments
- Familiarity with AI or automation platforms
- Multilingual capabilities (especially Arabic, German, French or Italian)
- Work with a global, mission-driven team
- Remote-friendly culture with flexible hours
Customer Success
Posted today
Job Viewed
Job Description
As CASABOT's Customer Success & Support Manager, you'll be the voice of our customers—ensuring they not only love our product but also feel empowered using it. You'll lead onboarding, ongoing engagement, and technical support across residential, commercial, and hospitality clients, playing a critical role in customer retention and satisfaction.
Responsibilities- Own and improve the customer lifecycle from onboarding to renewal.
- Deliver exceptional technical and non-technical support through chat, phone, and email.
- Build scalable onboarding and training processes.
- Manage and mentor support engineers and success agents.
- Monitor and report on customer health scores and satisfaction metrics.
- Act as the internal voice of the customer—partnering with Product and Engineering on feature feedback and issue resolution.
- Lead implementation of customer self-service resources and knowledge bases.
- Handle escalations and critical customer issues with urgency and empathy.
- Collaborate with Sales and Account Management on upsells and renewals.
- 5+ years of experience in Customer Success or Support roles, preferably in SaaS, IoT, or Smart Home/PropTech
- Proven track record in reducing churn and increasing customer satisfaction
- Experience with customer journey mapping and lifecycle strategy
- Familiarity with smart home ecosystems (Zigbee, Z-Wave, Matter, Wi-Fi, etc.)
- Ability to understand and communicate technical concepts to non-technical users
- Experience with support ticketing systems (e.g., Zendesk, Freshdesk)
- Exceptional communication and interpersonal skills
- Customer-first mindset with a high emotional intelligence
- Experience hiring, coaching, or managing support/success teams
- CRM (HubSpot, Salesforce, or similar)
- Support Platforms (Intercom, Zendesk)
- Project management tools (Asana, Notion, Trello)
- Experience in pre-launch or startup environments
- Familiarity with AI or automation platforms
- Multilingual capabilities (especially Arabic, German, French or Italian)
- Help shape the future of AI-powered smart living
- Work with a global, mission-driven team
- Remote-friendly culture with flexible hours
- Equity options for early-employees
- Associate
- Full-time
- Customer Service
- IT Services and IT Consulting
Be The First To Know
About the latest Customer relationship management Jobs in Abu Dhabi !
Customer Success Strategist
Posted today
Job Viewed
Job Description
Driving customer success is a dynamic and challenging endeavor that demands a unique blend of creativity, analytical thinking, and technical expertise.
- Develop and execute targeted marketing strategies to meet objectives
- Communicate daily with clients to understand needs and develop effective solutions
- Lead a team of media buyers and copywriters to produce high-quality content and advertisements
- Analyze data to measure campaign success and adapt strategies accordingly
- Maintain strong relationships with clients and internal teams to ensure seamless collaboration
- Strong understanding of market dynamics and agency space
- Excellent interpersonal skills and ability to work with diverse teams
- Familiarity with sales funnel structures and optimization techniques
- Curious and committed to continuous learning and improvement
- A dynamic and talented community united by a passion for creating extraordinary outcomes
- Ongoing personal and professional development opportunities
- Flexible schedule to accommodate lifestyle and autonomy over time management
- Networking opportunities through engaging events and valuable relationships
Customer Success Representative
Posted today
Job Viewed
Job Description
The Customer Success Ambassador plays a pivotal role in driving customer satisfaction initiatives forward with finesse and determination.
- Flexibility & Autonomy: Experience the flexibility of remote work alongside the autonomy to drive significant results.
- Dynamic Community: Engage with a dynamic and talented community united by a passion for creating extraordinary outcomes.
- Growth Commitment: Benefit from our unwavering commitment to nurturing your personal, professional, and career growth.
- Success Environment: Thrive in an environment dedicated to your success, fostering continuous development and advancement opportunities.
- Innovative Projects: Take on challenging projects that push the boundaries of innovation and creativity.
- Collaborative Culture: Join a culture that prioritizes collaboration, transparency, and excellence in everything we do.
- Lead Management: Effectively manage lead pipelines ensuring seamless flow.
- Engagement: Develop meaningful connections with interested leads through persuasive communication.
- Nurturing: Own the prospect journey providing consistent follow-up, addressing queries and guiding them through the sales cycle.
- Documentation: Accurately document prospect interactions scheduling appointments and celebrating milestones.
- Appointment Generation: Secure high-impact appointments driving revenue growth.
- Conversion: Transform leads into opportunities with precision and finesse.
- Networking: Foster a vast network of prospects injecting vitality into the sales pipeline.
- Optimization: Engineer efficiency into processes crafting innovative strategies to turbocharge appointment-setting efforts.
- A supportive team environment fostering growth and collaboration.
- Opportunities for professional and personal development.
- A dynamic community driven by a passion for excellence.
Customer Success Architect, META
Posted today
Job Viewed
Job Description
The Customer Success Architect (CSA) team focuses on the themes of align, enable, and expand. The Customer Success Architect (CSA) is a highly strategic position designed to provide unparalleled value to our customers by aligning our platform with their unique business objectives and driving long-term success.
The CSA role is a pivotal addition to our customer success team, focusing on building strong, consultative relationships with our key customers. Our CSAs will serve as trusted advisors, leveraging their deep understanding of DevSecOps best practices, industry trends and our software capabilities to help customers navigate complex challenges and achieve their desired outcomes.
Additionally, our team serves as liaisons between the customer and the GitLab ecosystem, streamlining collaboration with Product Management, Engineering, Sales, Professional Services, and others.
What You'll Do- Partner with our customers in taking what was established in the pre-sales command plan, and turning the customers desired positive business outcomes into actionable objectives
- Know the GitLab platform, our more common best practices, and use cases in order to guide the customer
- Understand the customer journey and be able to guide them on future adoption
- Act as the GitLab liaison for GitLab questions, issues, or escalations. Work with GitLab Support, Product Management (i.e., roadmaps), or other teams as needed
- Own a book of assigned customers, with a focus on increasing adoption, ensuring retention and growth, and overall customer satisfaction
- Remain knowledgeable and up-to-date on GitLab releases
- Provide immediate onboarding activities
- Work with assigned customers to build Customer Success Plans, establishing critical goals, or other key performance indicators and aid the customer in achieving their goals
- Program manage account escalations Provide insights with respect to the availability and applicability of new features in GitLab as relevant
- Support GitLab Services in identifying and recommending training opportunities
- Understanding of Git and typical branching strategies
- Knowledge of software development lifecycle and development pipeline
- Understanding of continuous integration, continuous deployment, DevSecOps
- Prior experience in Customer Success or equivalent history of increasing satisfaction, adoption, and retention
- Experience partnering with customers to define and achieve business outcomes
- Familiarity working with customers of sizes relevant to the assigned segment
- Exceptional verbal, written, organizational, presentation, and communications skills
- Detailed oriented and analytical Strong team player but self-starter
- Project management experience & skills
- Strong technical, analytic, and problem-solving skills
- Alignment with our values, and willingness to work in accordance with those values
- Ability to travel if needed and comply with the company's travel policy
- Demonstrated progressive experience in a related function is required with direct customer advocacy and engagement experience in post-sales or professional services functions
The CSA team focuses on hands-on technical enablement, adoption, utilization and maturity - while maintaining strong customer relationships and business alignment.
Equal Opportunity and Hiring GuidelinesGitLab is proud to be an equal opportunity workplace and an affirmative action employer. Our policies and practices regarding recruitment, employment, career development, advancement, promotion, and retirement are based on merit, regardless of race, color, religion, sex, national origin, age, disability, or any other basis protected by law. If you require accommodation during the recruiting process, please let us know.
#J-18808-Ljbffr