171 Customer Service Manager jobs in Dubai
Customer Service Manager
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An Executive Role in Customer Service is available. We are seeking a highly skilled and professional individual to provide exceptional customer support.
Job OverviewKey Responsibilities include responding to customer inquiries, resolving issues, and ensuring satisfaction. The ideal candidate will be able to troubleshoot problems, communicate effectively, and maintain accurate records.
Required Skills and Qualifications- Strong problem-solving abilities and excellent communication skills.
- Familiarity with CRM systems and ability to document interactions.
- 1–2 years of experience in customer support or client service roles.
- Basic technical troubleshooting skills.
- Ability to stay calm under pressure and manage multiple conversations.
- Strong organizational skills and attention to detail.
This role plays a vital part in ensuring our customers receive the best possible service. As a member of our team, you will have the opportunity to make a real difference in people's lives.
Customer Service Manager
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Customer Service Manager
Job Summary:
We are seeking a Customer Service Manager to oversee all customer-facing operations and ensure seamless delivery of exceptional service. This is an exciting opportunity for a seasoned professional to lead our front desk team and drive guest satisfaction.
Key Responsibilities:
- Manage all aspects of customer service, including guest registration, check-in/check-out, and complaints resolution.
- Lead and develop a high-performing front desk team, focusing on quality, productivity, and employee engagement.
- Collaborate with other departments to enhance the overall guest experience and achieve business objectives.
- Develop and implement effective training programs to ensure staff have the necessary skills to deliver exceptional customer service.
- Analyze customer feedback and develop strategies to address concerns and improve service standards.
- Monitor and control departmental expenses to optimize profitability.
Requirements:
- 3+ years of experience in a supervisory role, preferably in the hospitality industry.
- Proven track record of delivering exceptional customer service and leading high-performing teams.
- Strong leadership, communication, and problem-solving skills.
- Ability to work effectively under pressure and prioritize multiple tasks.
- Proficiency in Microsoft Office and hotel management systems (e.g., Opera, Marsha).
Customer Service Manager
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About Us
The ENTERTAINER is a leading digital company dedicated to adding value for consumers by bringing them the best incentive offers globally. We are a 100 digital datadriven tech company providing firstrate offers across renowned dining leisure entertainment and hotel brands worldwide. The ENTERTAINER has grown with the aim of creating unbeatable value and loyalty everywhere we operate. We believe that experience is everything and thats why we are passionate about creating unforgettable experiences for our customers partners and employees.
As a Customer Service Manager you will
As a Customer Service Manager you will play a pivotal role in shaping and overseeing our customer service operations. Your primary responsibility will be to lead a team committed to delivering exceptional service ensuring customer satisfaction and contributing significantly to the overall success of our organisation.
Leadership & Team Management:
Train and maintain a highperforming customer service team.
Set clear performance expectations and monitor individual and team performance.
Provide ongoing training and development to enhance team skills and knowledge.
Foster a positive and supportive work environment that motivates and empowers team members and embodies the core values of the ENTERTAINER.
Customer Experience:
Develop and implement strategies to improve customer satisfaction and loyalty.
Analyse customer feedback and trends to identify areas for improvement.
Resolve complex customer issues and complaints promptly and effectively.
Monitor key performance indicators to measure customer service performance.
Operational Excellence:
Oversee daily operations including call centre management live chat email support and social media engagement.
Streamline and optimise customer service processes to enhance efficiency and responsiveness.
Implement innovative tools and technologies to improve the overall customer support experience.
Ensure adherence to service level agreements (SLAs) and quality standards.
Collaborate with other departments to ensure seamless customer experiences.
ProblemSolving:
Identify and troubleshoot customer issues and system malfunctions.
Develop and implement solutions to prevent recurring problems.
Analyse data to identify root causes of issues and implement corrective actions.
Customer Advocacy:
Serve as the voice of the customer within the organisation collaborating with other departments to enhance the overall customer experience.
What were looking for
Proven experience in customer service management preferably in a fastpaced environment.
Strong leadership and interpersonal skills.
Excellent written and spoken English is essential. Arabic is a bonus.
Excellent communication and problemsolving abilities.
Proficient in CRM software and customer service tools.
Ability to handle highpressure situations and maintain a positive attitude.
Strong analytical and decisionmaking skills.
A passion for delivering exceptional customer experiences.
What We Offer
Competitive salary and benefits package.
Opportunity to work with a dynamic and innovative company.
Chance to contribute to the growth and success of a wellknown UAE brand.
Required Experience:
Manager
#J-18808-LjbffrCustomer Service Manager
Posted today
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Req ID 76069
• Dubai, United Arab Emirates
• ZF Services Middle East Limited Liability Company
We are seeking a proactive and experienced Customer Service Manager to manage our team and deliver exceptional service.
What you could expect as a Customer Service Manager- Lead commercial and technical support to ensure high customer satisfaction
- Manage customer inquiries across multiple communication channels
- Coordinate team resources to guarantee optimal availability for customers
- Set service levels, track performance and drive continuous improvement
- Develop working instructions and train the team to uphold standards
- Optimize sales desk processes to enhance efficiency and service quality
- Implement a culture of continuous feedback to improve customer experience
- Support sales campaigns, ensure contracts and manage all customer-related information (quotes, contracts, invoices, etc.)
- Minimum 23 years Commercial experience and 46 years customer support
- Demonstrated leadership & problemsolving skills
- Excellent interpersonal networking and communication skills
- Experience in leading remote teams in a matrix organization
- Rigor in managing targets
- Fostering collaboration & empowerment
- Impacting and influencing skills
- Positive attitude
Be part of our ZF team as Customer Service Manager and apply now
Contact
Tereza echurov
Required Experience: Manager
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Customer Service Manager
Posted today
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Front Desk Supervisor - Guest Services and Front Office Operations
This role involves leading guest services and front office operations with professionalism and warmth.
Key responsibilities include overseeing the check-in process, supervising team performance, managing guest inquiries, and ensuring operational excellence.
The ideal candidate will have a strong background in hotel management, prior experience as a hotel receptionist or front desk agent, and familiarity with hotel front office systems such as Opera PMS.
Additional requirements include strong interpersonal and communication skills, fluency in English, and the ability to handle pressure while maintaining a positive attitude and professional appearance.
As a member of our team, you will have access to development programs, staff discounts, and opportunities for career growth within a diverse and inclusive culture.
We are committed to sustainability and community initiatives through Planet 21 and Heartist values.
For this full-time role, we seek candidates who are passionate about delivering exceptional guest experiences and contributing to a dynamic hospitality environment.
Customer Service Manager
Posted today
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Job Description
Req ID 76069
Dubai, United Arab Emirates
ZF Services Middle East Limited Liability Company
We are seeking a proactive and experienced Customer Service Manager to manage our team and deliver exceptional service.
What you could expect as a Customer Service Manager:- Lead commercial and technical support to ensure high customer satisfaction
- Manage customer inquiries across multiple communication channels
- Coordinate team resources to guarantee optimal availability for customers
- Set service levels, track performance, and drive continuous improvement
- Develop working instructions and train the team to uphold standards
- Optimize sales desk processes to enhance efficiency and service quality
- Implement a culture of continuous feedback to improve customer experience
- Support sales campaigns, ensure contracts, and manage all customer-related information (quotes, contracts, invoices, etc.)
- Minimum 2-3 years of commercial experience and 4-6 years of customer support
- Demonstrated leadership and problem-solving skills
- Excellent interpersonal, networking, and communication skills
- Experience in leading remote teams in a matrix organization
- Rigor in managing targets
- Fostering collaboration and empowerment
- Impacting and influencing skills
- Positive attitude
Be part of our ZF team as a Customer Service Manager and apply now
ContactTereza Echurov
Required Experience:Manager
#J-18808-LjbffrCustomer Service Manager
Posted today
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Join Aemitti as a Customer Service Manager
Location: Dubai
Salary: 8,857 per month Approx. (Exchange rate & experience considered)
Hours: Rotational shifts including days, nights, and weekends (Full flexibility required)
About Us
We are launching an exciting new venture and are currently seeking an experienced Customer Service Manager to join our dynamic team in our brand-new, luxurious office in Dubai. In this role, you will support a UK-based client with over 30 years of outstanding service as a care provider. Your contribution will be key in upholding the exceptional standards that our client has built their reputation on.
At Aemitti, we place people at the heart of everything we do. We believe that exceptional customer service begins with a genuine commitment to care and quality. If you're passionate about delivering high standards, thrive in a fast-paced environment, and are motivated by the opportunity to make a real difference, then we would love to have you on our team.
About the Role
As our Customer Service Manager, you will lead a dedicated team of nine Customer Service Administrators, acting as the first point of contact for our clients. Your mission? Ensure every shift is confirmed, every call is answered, and every client feels valued and supported. You will be responsible for overseeing daily operations, monitoring service delivery, and coaching your team to consistently provide compassionate, solution-focused support. Your leadership will be key in delivering a seamless experience for all clients. As the first voice people hear when contacting Aemitti, we're looking for someone with a clear, confident English accent and exceptional interpersonal skills. You'll need to be warm, professional, and able to build trust from the very first interaction.
Key Responsibilities- Lead and mentor the customer service team
- Ensure timely response to all client and care worker queries
- Monitor electronic call systems and ensure shifts are confirmed
- Investigate service discrepancies and escalate where necessary
- Manage complaints and safeguarding concerns professionally
- Ensure team performance meets agreed KPIs
- Deliver regular 1-2-1s and support development through coaching
- Support wider care teams with admin and coordination tasks
- Be part of a team that truly values integrity, compassion, and excellence
- Opportunities for career development and training
- A role where your leadership makes a real difference
- Supportive work culture that values your voice and ideas
Ready to Lead with Compassion?
If you're a strong leader with a passion for customer care and making a real impact, we'd love to hear from you
Skills and Requirements- Minimum 5 years' customer service experience (English-speaking environment)
- At least 3 years in a supervisory or managerial role
- Strong communication, planning, and leadership skills
- Passion for supporting vulnerable people and delivering top-tier service
- C1 English language level or equivalent
- Calm under pressure and highly organised
- Willingness to work flexible shifts including nights and weekends
- Desirable: Experience in the care sector
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Senior Customer Service Manager
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The role of Customer Service Associate Manager is to oversee customer retention strategies, resolving concerns and enhancing service delivery. This includes managing operational processes, conducting onboarding sessions for new clients and team members, and supporting the customer service team with order entry tracking and processing.
Liaising between customers and manufacturing sales field service order processing and accounting is also a key responsibility, as is developing and managing return materials authorization (RMA) processes to ensure efficient customer returns exchanges services and repairs.
Evaluating compliance with legal regulatory and company standards, and completing commercial report performance and KPIs for senior management are additional duties. The successful candidate will analyze pricing profitability and customer data to inform decision-making and coordinate fulfillment of tender obligations by collaborating with internal teams.
Key Responsibilities:- Manage customer retention strategies to resolve concerns and improve service delivery
- Analyze operational processes and conduct training needs assessments to identify opportunities for improvement
- Conduct onboarding sessions for new clients and team members, and support the customer service team with order entry tracking and processing
- Liaise between customers and manufacturing sales field service order processing and accounting to resolve inquiries
- Develop and manage return materials authorization (RMA) processes to ensure customer returns exchanges services and repairs are done efficiently
- Evaluate compliance with legal regulatory and company standards, and complete commercial report performance and KPIs for senior management
- Analyze pricing profitability and customer data to inform decision-making
- Coordinate and ensure fulfillment of tender obligations by collaborating with internal teams
- Graduate degree in Business or Logistics discipline(s) or relevant field
- Experience in Oracle SAP and CS processes
- Excellent knowledge of English
- Minimum 6 years of similar experience
Customer Service Manager Position
Posted today
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We are seeking an experienced and skilled professional to fill the role of Front Office Manager.
Job DescriptionThe successful candidate will be responsible for overseeing the smooth operation of the front office, ensuring exceptional guest service, and leading a team of Guest Services Executives/Guest Relations staff.
Key responsibilities include:
Service Delivery Manager/Customer Service Manager
Posted 6 days ago
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The Service Delivery Manager (SDM) is responsible for ensuring the safe, timely, and reliable transportation of students and passengers, while maintaining high standards of customer service. The SDM leads and supports the service delivery teams within the assigned cluster, works in close coordination with schools and internal departments, and ensures full compliance with STS Group standards and all relevant regulatory requirements.
Requirements
• Bachelor’s degree in business administration or related field. • Strong communication, leadership, and team management skills. • Proficient in MS Office with strong organisational and problem-solving abilities. • 5+ years’ experience in school transport or related industry. • Knowledge of school transport operations and local regulatory frameworks. • Valid UAE driving license. • Excellent stakeholder management and negotiation skills.
About the company
STS Group offers a broad spectrum of transport and technical services for the education and corporate business sectors. Our purpose is to shape a better world by being a reliable partner of choice for passenger transport solutions across the GCC through our core values of Safe, Timely, Smart. As a vision-driven brand, we take a long-term view of everything we do. Our dynamism and passion for innovation have helped us achieve sustainable success in a short period. Headquartered in Dubai in the United Arab Emirates, the STS Group employs over 3,000 team members across the GCC. We take a long-term view of everything we do, and our dynamism and passion for innovation have helped us achieve sustainable success in a short period. Headquartered in Dubai in the United Arab Emirates, the STS Group employs over 3,000 team members across the GCC.