190 Customer Service Manager jobs in Dubai

Job Title: Customer Service Manager

This position is responsible for overseeing the front office activities between guests, the hotel, and various hotel departments.

Key responsibilities include managing check-in/check-out, guest requests, concierge services, and promotion of in-house activities.

Essential Responsibilities:

• Manage front desk operations during assigned shifts to a consistently high standard.
• Ensure team members have knowledge of hotel products, services, pricing, and special promotional offers.
• Maintain the professional appearance of the front desk with a focus on hospitality and guest service.
• Maximize sales revenues through up-selling and marketing programs.
• Manage guest requests, inquiries, and complaints promptly and completely.

Requirements:

• Front Office experience in the hotel, leisure, and/or retail sector.
• Strong commercial/business awareness and demonstration of sales capabilities.
• Calm, organized work ethic with the ability to prioritize and meet deadlines.
• Excellent supervisory, interpersonal, and communication skills.
• PASSION FOR DELIVERING EXCEPTIONAL LEVELS OF GUEST SERVICE.

Hilton Global Commitment:

We are dedicated to providing exceptional guest experiences across our global brands.

Continuing our tradition of hospitality, we create remarkable experiences around the world every day.

Client is seeking a Customer Success Manager , a first-of-its-kind role that blends implementation expertise, customer success leadership, and solution design thinking.

Acting as the strategic bridge between client and customer teams, this role ensures that customer's business and objectives are understood, solutions are tailored, feedback is continuously captured, and value is delivered throughout the customer lifecycle.

This is a niche role for seasoned professionals who thrive at the intersection of Facility Management/Building Technology, Facility Management Operations, and Customer Engagement in the facility management (FM) industry.

Requirements

• 5–12 years of total professional experience.
• At least 5–7 years in customer-facing roles such as Implementation Consultant, Solutions Consultant, or similar, with a proven track record of leading customer engagements end-to-end.
• Strong ability to manage stakeholder expectations, navigate complex escalations, and balance business and technical priorities.
• Excellent communication, relationship management, and documentation skills.
• Ability to work cross-functionally with product, engineering, support, and customer success teams.
• Industry experience in SaaS, PropTech, Facilities Management, or Enterprise B2B environments is a strong plus.

Seniority level : Mid-Senior level

Employment type : Full-time

Job function : Customer Service and Information Technology

Industries : IT Services and IT Consulting and Public Relations and Communications Services

• Job Title: Customer Service Manager
• Job Ref: CS-MGR-
• Opening: 1
• Career Level: Manager / Mid–Senior Level
• Location: Dubai – UAE
• Hybrid (Onsite and Remote) / Flexible Location: Option available for senior, highly skilled, and experienced applicants.
• Education: Bachelor's degree in Business Administration, Management, or related field.
• Experience: 5–8 Years in customer service, with at least 2 years in a supervisory or managerial role.
• Industry Focus: Weighing Equipment, Lifting & Material Handling, Mechatronics, and Industrial Automation.

We are seeking a Customer Service Manager to lead our customer support division, ensuring exceptional service delivery, efficient complaint resolution, and a seamless customer experience. This role requires a strong leader who can build, manage, and improve customer service operations in line with company standards and industry best practices.

• Lead and manage the customer service team to deliver professional, efficient, and high-quality support.
• Develop and implement policies, procedures, and service standards.
• Oversee inbound and outbound customer interactions across phone, email, and digital channels.
• Resolve escalated issues and maintain strong customer relationships.
• Monitor customer feedback, satisfaction, and response times to ensure service excellence.
• Collaborate with sales, technical, and operations teams to ensure smooth customer experiences.
• Recruit, train, and coach customer service staff.
• Prepare regular reports on customer service performance and recommend improvements.
• Implement technology and CRM tools to optimize support processes.

• Bachelor's degree in Business Administration, Management, or related field.
• 5–8 years of experience in customer service, with at least 2 years in a leadership/managerial role.
• Strong leadership and problem-solving skills.
• Excellent communication and interpersonal skills.
• Experience with CRM systems and customer support tools.
• Familiarity with industrial products, weighing systems, or automation is a plus.

• Salary: Competitive package tailored to attract the best.
• Working Days: Monday to Friday, with a 2-day weekend.
• Benefits: Employment visa, annual paid leave, insurance, transportation, and more.
• Location: Positions available in Dubai.
• Remote: Working remotely can be an option for some positions and senior staff.

How to Apply

• Click here to submit your CV to our WhatsApp
• Complete the Online Application Form: For a preferred method of submission, click the 'Apply for this job' button below to fill out and submit the official online application form.

Posted On 12 Sep, 2025

Type Permanent

Job Category Retail Banking - Branches

Job Purpose:

The Customer Service Manager will be primarily responsible for providing high-quality support to walk-in customers, assisting them with the use of digital channels (including MFK and the mobile app), monitoring the queuing system, and ensuring that all customers are attended promptly and efficiently.

KEY ACCOUNTABILITIES:

Customer Service:

• Provide high-level customer service and ensure a smooth and efficient customer experience.
• Attend to and resolve issues and complaints that arise with customers. Refers to higher supervision in cases required.
• Liaises with Head Office on behalf of customers to ensure follow up and timely processing of their complaints, problems, etc.
• Promote and encourage the use of digital banking solutions available within the branch to enhance service efficiency.
• Identify and address bottlenecks that may affect customer wait times, implementing solutions to improve service flow.
• Monitor and report any technical issues or malfunctions related to ATMs or Multi-Function Kiosks (MFKs) within the branch.
• Ensure all customers are attended to in a timely and satisfactory manner, maintaining service quality standards

Consumer Protection:

Ensure compliance with consumer protection standards including treating customers fairly, providing accurate information about products or services, responding promptly and courteously to inquiries, complaints, and feedback, protecting customer data, identifying and reporting any suspicious or fraudulent activities, continuously improving customer service and keeping abreast of regulatory expectations and SIB Conduct Risk Framework and associated procedures.

The employee should demonstrate a thorough understanding of Consumer Protection Regulations and adhere to the bank's standards for fair treatment of customers, ethical conduct, prompt resolution of customer complaints, provide accurate and comprehensive information to customers, and compliance with applicable laws and regulations. The employee should continuously strive to improve their knowledge of Consumer Protection Regulations and seek opportunities to provide input on bank policies and practices

Adhere to all bank's policies and procedures.

Qualifications, Experiences & Technical Skills:

• Minimum Experience: 1-2 years experience in the same function
• Language Skills: Arabic & English (Proficient)
• Computers/ Systems / Software Skills: Good command of MS Office

Sharjah Islamic Bank (SIB) started servicing the society in 1975; providing banking services to individuals and companies. An Amiri decree; released by His Highness Dr. Sheikh Sultan Bin Mohamed Al Qassimi the member of the Supreme Council & Ruler of Sharjah, was issued to launch & green-light the bank expedition. The bank was originally founded as National Bank of Sharjah and was suited the first bank to convert to Islamic Banking in 2002.

The revolutionizing from commercial banking to Islamic banking was a significant twist for the bank. Not only were specialized products & services modulated for customers, the banks entire organization was converted to be conventional to Islamic regulations. Now, SIB offers customers a broad range of Sharia'a compliant retail, corporate & investment services through the extensive UAE networks.

Posted On 12 Sep, 2025

Type Permanent

Job Category Retail Banking - Branches

Job Purpose:

The Customer Service Manager will be primarily responsible for providing high-quality support to walk-in customers, assisting them with the use of digital channels (including MFK and the mobile app), monitoring the queuing system, and ensuring that all customers are attended promptly and efficiently.

KEY ACCOUNTABILITIES:

Customer Service:

• Provide high-level customer service and ensure a smooth and efficient customer experience.
• Attend to and resolve issues and complaints that arise with customers. Refers to higher supervision in cases required.
• Liaises with Head Office on behalf of customers to ensure follow up and timely processing of their complaints, problems, etc.
• Promote and encourage the use of digital banking solutions available within the branch to enhance service efficiency.
• Identify and address bottlenecks that may affect customer wait times, implementing solutions to improve service flow.
• Monitor and report any technical issues or malfunctions related to ATMs or Multi-Function Kiosks (MFKs) within the branch.
• Ensure all customers are attended to in a timely and satisfactory manner, maintaining service quality standards

Consumer Protection:

Ensure compliance with consumer protection standards including treating customers fairly, providing accurate information about products or services, responding promptly and courteously to inquiries, complaints, and feedback, protecting customer data, identifying and reporting any suspicious or fraudulent activities, continuously improving customer service and keeping abreast of regulatory expectations and SIB Conduct Risk Framework and associated procedures.

The employee should demonstrate a thorough understanding of Consumer Protection Regulations and adhere to the bank's standards for fair treatment of customers, ethical conduct, prompt resolution of customer complaints, provide accurate and comprehensive information to customers, and compliance with applicable laws and regulations. The employee should continuously strive to improve their knowledge of Consumer Protection Regulations and seek opportunities to provide input on bank policies and practices

Adhere to all bank's policies and procedures.

Qualifications, Experiences & Technical Skills:

• Minimum Experience: 1-2 years experience in the same function
• Language Skills: Arabic & English (Proficient)
• Computers/ Systems / Software Skills: Good command of MS Office

Sharjah Islamic Bank (SIB) started servicing the society in 1975; providing banking services to individuals and companies. An Amiri decree; released by His Highness Dr. Sheikh Sultan Bin Mohamed Al Qassimi the member of the Supreme Council & Ruler of Sharjah, was issued to launch & green-light the bank expedition. The bank was originally founded as National Bank of Sharjah and was suited the first bank to convert to Islamic Banking in 2002.

The revolutionizing from commercial banking to Islamic banking was a significant twist for the bank. Not only were specialized products & services modulated for customers, the banks entire organization was converted to be conventional to Islamic regulations. Now, SIB offers customers a broad range of Sharia'a compliant retail, corporate & investment services through the extensive UAE networks.

As a senior support account manager, you will be responsible for delivering proactive and reactive services to our customers.

You will act as a central point of contact for all support-related activities, working closely with cross-functional teams to resolve customer issues.

• Presenting to C-Level stakeholders
• Utilizing industry-leading software tools
• Delivering business value and solutions
• Driving regular customer conference calls
• Facilitating summary status reports
• Acting as an escalation point

We are looking for someone with:

• Experience in integrating AI into work processes or decision-making
• Excellent written and oral communication skills
• Dealing with technical support teams
• Fundamental understanding of ITSM in enterprise environments
• Comfortable interacting with management levels
• Working knowledge of ITIL processes

• ServiceNow platform knowledge
• Project Management capabilities
• Service delivery account management experience

• Holidays and company-wide designated global well-being days
• Flexible working culture
• Parental leave programs
• Childcare and caregiving benefits
• A learning experience platform
• Mentoring program

• Job Title: Customer Service Manager
• Job Ref: CS-MGR-
• Opening: 1
• Career Level: Manager / Mid–Senior Level
• Location: Dubai – UAE
• Hybrid (Onsite and Remote) / Flexible Location: Option available for senior, highly skilled, and experienced applicants.
• Education: Bachelor’s degree in Business Administration, Management, or related field.
• Experience: 5–8 Years in customer service, with at least 2 years in a supervisory or managerial role.
• Industry Focus: Weighing Equipment, Lifting & Material Handling, Mechatronics, and Industrial Automation.

We are seeking a Customer Service Manager to lead our customer support division, ensuring exceptional service delivery, efficient complaint resolution, and a seamless customer experience. This role requires a strong leader who can build, manage, and improve customer service operations in line with company standards and industry best practices.

• Lead and manage the customer service team to deliver professional, efficient, and high-quality support.
• Develop and implement policies, procedures, and service standards.
• Oversee inbound and outbound customer interactions across phone, email, and digital channels.
• Resolve escalated issues and maintain strong customer relationships.
• Monitor customer feedback, satisfaction, and response times to ensure service excellence.
• Collaborate with sales, technical, and operations teams to ensure smooth customer experiences.
• Recruit, train, and coach customer service staff.
• Prepare regular reports on customer service performance and recommend improvements.
• Implement technology and CRM tools to optimize support processes.

• Bachelor’s degree in Business Administration, Management, or related field.
• 5–8 years of experience in customer service, with at least 2 years in a leadership/managerial role.
• Strong leadership and problem-solving skills.
• Excellent communication and interpersonal skills.
• Experience with CRM systems and customer support tools.
• Familiarity with industrial products, weighing systems, or automation is a plus.

• Salary: Competitive package tailored to attract the best.
• Working Days: Monday to Friday, with a 2-day weekend.
• Benefits: Employment visa, annual paid leave, insurance, transportation, and more.
• Location: Positions available in Dubai.
• Remote: Working remotely can be an option for some positions and senior staff.

How to Apply

• Complete the Online Application Form : For a preferred method of submission, click the ‘Apply for this job’ button below to fill out and submit the official online application form.

Careers for a Changing World of Islamic Banking. Customer Service Manager

Posted On 12 Sep, 2025

Type Permanent

Job Category Retail Banking - Branches

Job Purpose:

The Customer Service Manager will be primarily responsible for providing high-quality support to walk-in customers, assisting them with the use of digital channels (including MFK and the mobile app), monitoring the queuing system, and ensuring that all customers are attended promptly and efficiently.

KEY ACCOUNTABILITIES:

Customer Service:

• Provide high-level customer service and ensure a smooth and efficient customer experience.
• Attend to and resolve issues and complaints that arise with customers. Refers to higher supervision in cases required.
• Liaises with Head Office on behalf of customers to ensure follow up and timely processing of their complaints, problems, etc.
• Promote and encourage the use of digital banking solutions available within the branch to enhance service efficiency.
• Identify and address bottlenecks that may affect customer wait times, implementing solutions to improve service flow.
• Monitor and report any technical issues or malfunctions related to ATMs or Multi-Function Kiosks (MFKs) within the branch.
• Ensure all customers are attended to in a timely and satisfactory manner, maintaining service quality standards

Consumer Protection:

Ensure compliance with consumer protection standards including treating customers fairly, providing accurate information about products or services, responding promptly and courteously to inquiries, complaints, and feedback, protecting customer data, identifying and reporting any suspicious or fraudulent activities, continuously improving customer service and keeping abreast of regulatory expectations and SIB Conduct Risk Framework and associated procedures.

The employee should demonstrate a thorough understanding of Consumer Protection Regulations and adhere to the bank's standards for fair treatment of customers, ethical conduct, prompt resolution of customer complaints, provide accurate and comprehensive information to customers, and compliance with applicable laws and regulations. The employee should continuously strive to improve their knowledge of Consumer Protection Regulations and seek opportunities to provide input on bank policies and practices

Adhere to all bank's policies and procedures.

Qualifications, Experiences & Technical Skills:

• Minimum Experience: 1-2 years experience in the same function
• Language Skills: Arabic & English (Proficient)
• Computers/ Systems / Software Skills: Good command of MS Office

Sharjah Islamic Bank (SIB) started servicing the society in 1975; providing banking services to individuals and companies. An Amiri decree; released by His Highness Dr. Sheikh Sultan Bin Mohamed Al Qassimi the member of the Supreme Council & Ruler of Sharjah, was issued to launch & green-light the bank expedition. The bank was originally founded as National Bank of Sharjah and was suited the first bank to convert to Islamic Banking in 2002.

The revolutionizing from commercial banking to Islamic banking was a significant twist for the bank. Not only were specialized products & services modulated for customers, the banks entire organization was converted to be conventional to Islamic regulations. Now, SIB offers customers a broad range of Sharia'a compliant retail, corporate & investment services through the extensive UAE networks.

Careers for a Changing World of Islamic Banking. Customer Service Manager

Posted On 12 Sep, 2025

Type Permanent

Job Category Retail Banking - Branches

Job Purpose:

The Customer Service Manager will be primarily responsible for providing high-quality support to walk-in customers, assisting them with the use of digital channels (including MFK and the mobile app), monitoring the queuing system, and ensuring that all customers are attended promptly and efficiently.

KEY ACCOUNTABILITIES:

Customer Service:

• Provide high-level customer service and ensure a smooth and efficient customer experience.
• Attend to and resolve issues and complaints that arise with customers. Refers to higher supervision in cases required.
• Liaises with Head Office on behalf of customers to ensure follow up and timely processing of their complaints, problems, etc.
• Promote and encourage the use of digital banking solutions available within the branch to enhance service efficiency.
• Identify and address bottlenecks that may affect customer wait times, implementing solutions to improve service flow.
• Monitor and report any technical issues or malfunctions related to ATMs or Multi-Function Kiosks (MFKs) within the branch.
• Ensure all customers are attended to in a timely and satisfactory manner, maintaining service quality standards

Consumer Protection:

Ensure compliance with consumer protection standards including treating customers fairly, providing accurate information about products or services, responding promptly and courteously to inquiries, complaints, and feedback, protecting customer data, identifying and reporting any suspicious or fraudulent activities, continuously improving customer service and keeping abreast of regulatory expectations and SIB Conduct Risk Framework and associated procedures.

The employee should demonstrate a thorough understanding of Consumer Protection Regulations and adhere to the bank's standards for fair treatment of customers, ethical conduct, prompt resolution of customer complaints, provide accurate and comprehensive information to customers, and compliance with applicable laws and regulations. The employee should continuously strive to improve their knowledge of Consumer Protection Regulations and seek opportunities to provide input on bank policies and practices

Adhere to all bank's policies and procedures.

Qualifications, Experiences & Technical Skills:

• Minimum Experience: 1-2 years experience in the same function
• Language Skills: Arabic & English (Proficient)
• Computers/ Systems / Software Skills: Good command of MS Office

Sharjah Islamic Bank (SIB) started servicing the society in 1975; providing banking services to individuals and companies. An Amiri decree; released by His Highness Dr. Sheikh Sultan Bin Mohamed Al Qassimi the member of the Supreme Council & Ruler of Sharjah, was issued to launch & green-light the bank expedition. The bank was originally founded as National Bank of Sharjah and was suited the first bank to convert to Islamic Banking in 2002.

The revolutionizing from commercial banking to Islamic banking was a significant twist for the bank. Not only were specialized products & services modulated for customers, the banks entire organization was converted to be conventional to Islamic regulations. Now, SIB offers customers a broad range of Sharia'a compliant retail, corporate & investment services through the extensive UAE networks.