432 Customer Service Manager jobs in the United Arab Emirates

Job No:

Location: UAE

Role Profile:

To deliver exceptional in-store and online customer experiences that reflect the brand's values, drive loyalty, and increase customer satisfaction across all touchpoints within the retail cosmetics environment.

The below Key Performance Areas include but are not limited to:

• Develop and implement customer experience strategies across retail stores
• Collaborate with General Manager and beauty advisors to ensure a consistent, high-quality customer experience.
• Monitor and respond to customer feedback from in-store surveys, online reviews, and social media.
• Lead training sessions , coaching for frontline staff on customer service excellence and brand representation.
• Coordinate with marketing to align promotions , loyalty programs and in-store events with customer expectations
• Analyze customer behaviour and feedback data to identify opportunities and improve shopping experience
• Ensure visual merchandising and store ambiance support a luxurious and welcoming experience.
• Resolve high-level customer complaints with professionalism and empathy.

Knowledge:

• Retail customer experience
• Team Leader
• Planning & organizing

Experience:

• 3-5 Experience in customer experience, retail operations, or store management—preferably in the beauty or luxury retail sector.

Skills:

• Strong leadership and interpersonal skills; ability to influence and inspire frontline teams.
• Deep understanding of cosmetic retail trends and customer expectations.
• Proficiency in in CRM and customer feedback tools.
• Passion for beauty, skincare, and customer service.

Advertised: 24 Sep 2025

Application close: 24 Oct 2025

• Lead and inspire the customer service team to achieve exceptional service standards and foster a positive work environment.
• Develop and implement customer service policies and procedures to enhance operational efficiency and customer satisfaction.
• Analyze customer feedback and service metrics to identify trends, resolve issues, and drive continuous improvement.
• Manage escalated customer complaints and ensure effective resolution while maintaining strong customer relationships.

• Bachelor's degree in Business Administration, Communications, or a related field is essential.
• A minimum of 5 years of experience in customer service, with at least 2 years in a managerial role preferred.
• Proven track record of driving customer satisfaction and managing high-performing teams.
• Experience in a specific industry such as retail, telecommunications, or e-commerce is a plus.

• Lead and inspire the customer service team to achieve exceptional service standards and foster a positive work environment.
• Develop and implement customer service policies and procedures to enhance operational efficiency and customer satisfaction.
• Analyze customer feedback and service metrics to identify trends, resolve issues, and drive continuous improvement.
• Manage escalated customer complaints and ensure effective resolution while maintaining strong customer relationships.

• Bachelor's degree in Business Administration, Communications, or a related field is essential.
• A minimum of 5 years of experience in customer service, with at least 2 years in a managerial role preferred.
• Proven track record of driving customer satisfaction and managing high-performing teams.
• Experience in a specific industry such as retail, telecommunications, or e-commerce is a plus.

Position Title:
Customer Care Manager – Middle East & India

Location:
Dubai, UAE

Type:
Full-time

About the Role

We are recruiting on behalf of our client for an experienced and dynamic Customer Care Manager to lead their Customer Care team across the Middle East and India. Based in Dubai, you will oversee a team of Customer Care Specialists, ensuring outstanding support to customers while meeting KPIs and SLAs.

This role requires strong leadership, coaching, and organisational skills. You will collaborate with regional management and operations teams, support revenue growth through up-selling initiatives, and ensure customers receive a best-in-class service experience.

Key Responsibilities

• Lead, motivate, coach, and develop a team of Customer Care Specialists.
• Conduct quality checks, performance reviews, and provide actionable feedback.
• Monitor KPIs, SLAs, staffing, workflow, and productivity; address gaps proactively.
• Drive up-selling initiatives and support revenue-generating or cost-saving projects.
• Handle escalated customer issues, complaints, and invoice queries; ensure timely resolutions.
• Oversee training, appraisals, 1:1s, and attendance management for your team.
• Implement process improvements and best practices.
• Collaborate with account managers, operations, and organisers for show-related activities in GCC and India.
• Schedule resources based on workload and ensure compliance with visa requirements.
• Serve as main point of contact for senior executives, organisers, and suppliers regarding queries.
• Ensure compliance with company policies, health & safety, and sustainability initiatives.

Qualifications & Experience

• Degree-level qualification or equivalent.
• Proven experience in the Exhibition and Events industry.
• Strong background in account and event management.
• Experience managing P&L (desirable).
• Excellent financial, planning, and organisational skills.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office and general IT tools.
• Ability to lead, motivate, and manage a team effectively.

Working Conditions

• Salary:
  AED 30,000/month
• Hours:
  37.5 hours/week, Monday to Friday (9:00 am – 5:30 pm). Flexibility for evenings/weekends during busy periods. TOIL applies.
• Leave:
  23 days annual leave + statutory public holidays
• Travel:
  Regional travel across UAE, Qatar, Saudi Arabia, Oman, and India. Valid passport and ID required.

The ideal candidate is responsible for leading a team of trained product experts who provide our customers with a delightful, frictionless experience.

Responsibilities

• Handling customer complaints and troubleshooting issues with products or services
• Following up with clients or customers by phone, web chat or email to check that they're still satisfied with their purchases or services received
• Accessing databases to retrieve account information for customers
• Letting customers know about additional products or services that might benefit them
• Escalating queries and concerns when necessary
• Updating customer records following each contact
• Staying up to date on the latest products and services an organization provides

Qualifications

• Bachelor's degree or equivalent experience
• 3+ years' of customer service
• Experience in warehousing or logistics preferred;
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)

About the job

• Selected Candidate need to work in Day as well as Night Shift on Rotation Basis.
• Candidates need to work 11 hrs.' daily and 6 Days in a week.

REQUIREMENT

Position: Customer Success Manager

Location: Dubai, UAE - Onsite

Duration: Full-time

Salary: AED 25K/Month + Other Benefits

Role Overview

Client is seeking a Customer Success Manager, a first-of-its-kind role that blends implementation expertise, customer success leadership, and solution design thinking.

Acting as the strategic bridge between client and customer teams, this role ensures that customer's business and objectives are understood, solutions are tailored, feedback is continuously captured, and value is delivered throughout the customer lifecycle.

This is a niche role for seasoned professionals who thrive at the intersection of Facility Management/Building Technology, Facility Management Operations, and Customer Engagement in the facility management (FM) industry.

Requirements

• 5–12 years
  of total professional experience.
• At least
  5–7 years in customer-facing roles
  such as Implementation Consultant, Solutions Consultant, or similar, with a proven track record of leading customer engagements end-to-end.
• Strong ability to manage stakeholder expectations, navigate complex escalations, and balance business and technical priorities.
• Excellent communication, relationship management, and documentation skills.
• Ability to work cross-functionally with product, engineering, support, and customer success teams.
• Industry experience in
  SaaS, PropTech,
  Facilities Management, or
  Enterprise B2B
  environments is a strong plus.

Company Description

Arab Asset is a premier business consulting firm specializing in seamless business setup and company formation services. With a strong focus on helping entrepreneurs and institutions navigate the complexities of starting and growing a business, we provide expert guidance from inception to execution. Our expertise spans across the Arab world, offering tailored solutions for each client's unique business objectives. We are driven by a commitment to professionalism, integrity, and personalized service, ensuring that our clients can confidently embark on their entrepreneurial journey with us as a trusted partner.

Role Description

This is a full-time, on-site role for a Customer Service Manager located in Dubai. The Customer Service Manager will be responsible for overseeing and enhancing customer support operations, ensuring customer satisfaction, and managing a team of customer service representatives. Key tasks include: developing customer service policies, handling escalated customer issues, analyzing customer feedback, and driving improvements in service performance. The role also involves direct communication with clients to resolve their concerns and ensure a high level of customer experience.

Qualifications

• Customer Satisfaction, Customer Service Management, and Customer Support skills
• Strong Analytical Skills and ability to drive data-driven improvements
• Excellent Communication skills in both verbal and written forms
• Leadership abilities to manage and motivate a team effectively
• Ability to work onsite in Dubai and deliver high-quality customer service in a fast-paced environment
• Experience in a consulting or professional services environment is beneficial
• Bachelor's degree in Business Administration, Management, or a related field

Job Overview

Ӏust Experience Supervisor

The role of a supervisor involves ensuring accurate guest documentation and secure payment handling.

• Process guest check-ins and verify identification
• Set up accurate accounts and enter rewards information
• Verify billing and ensure rates match market codes

Compile and review daily reports/logs/contingency lists. Assist management in training, evaluating, and motivating employees to ensure adherence to company policies.

Key Responsibilities:

• Manage front desk operations
• Verify identification and process payments
• Ensure compliance with company policies and procedures

Required Skills and Qualifications:

• High school diploma or equivalent
• At least 1 year of related work experience
• Supervisory experience is required

Benefits:

Our company values diversity and promotes inclusivity as an equal opportunity employer.

About the Role

We are seeking a skilled Customer Service Manager to join our team. As a key member of our front-line service delivery team, you will be responsible for ensuring that all guests receive exceptional service and support throughout their stay.

• Lead Front-Line Team Members : Supervise and manage a team of front-line staff, providing guidance and coaching to ensure they have the skills and knowledge needed to deliver excellent service.
• Develop and Implement Service Standards : Collaborate with other departments to develop and implement consistent service standards across all areas of the hotel.
• Solve Guest Complaints : Respond promptly and professionally to guest complaints, resolving issues quickly and fairly.
• Improve Guest Satisfaction : Analyze guest feedback and satisfaction surveys to identify areas for improvement and develop strategies to enhance the overall guest experience.
• Communicate Effectively : Maintain open and effective communication with all colleagues, ensuring that all guests receive the best possible service.

About You

We are looking for a highly organized and motivated individual with a passion for delivering exceptional customer service. If you have a keen eye for detail and are able to work well under pressure, we would love to hear from you.

• Excellent Communication Skills : Proven ability to communicate effectively with guests and colleagues in a fast-paced environment.
• Strong Problem-Solving Skills : Ability to analyze problems and develop effective solutions.
• Leadership Skills : Experience in supervising and leading a team.
• High School Diploma or Equivalent : Minimum education requirement.
• Guest Service Experience : Previous experience in a customer-facing role is essential.

What We Offer

We offer a competitive salary package, comprehensive training program, and opportunities for career advancement. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please apply today!

Benefits

We offer a range of benefits to support your physical and mental well-being, including access to a gym, employee assistance program, and generous paid time off.

Continuous Learning

We believe in investing in our employees' development and offer regular training and professional development opportunities to help you grow in your role.