131 Customer Service Manager jobs in the United Arab Emirates

Max Piccinini, a leader in training and coaching for business owners, is continuing its growth with the goal of delivering an exceptional customer experience while maximizing the performance of its sales teams. To support this mission, we are recruiting a Customer Service Manager, who will play a key role in bridging the gap between the Sales and Customer Service teams. > Your Role: As Customer Service Manager, you will be a cornerstone in managing Customer Service processes and providing operational support to the Sales teams. You will ensure smooth communication of key information and help optimize the client experience to fuel our growth. Your responsibilities: - Customer Service Supervision: Oversee the Customer Service team to ensure proactive follow-up and maximum client satisfaction. Identify areas for improvement in the customer journey and foster smooth collaboration between internal teams. - Process Optimization: Improve customer service processes—particularly through HubSpot—by reviewing tracking dashboards and revamping tools for more efficient and streamlined operations. - Seminar Presence: Attend selected seminars to connect directly with clients, understand their needs, and strengthen relationships. - Client Interaction Management: Collaborate with the Client Support team to strengthen client trust, prioritize phone interactions, and maintain a proactive, empathetic approach. - Payment Follow-Up: Monitor client payments, identify late payments, follow up when necessary, and ensure smooth, professional communication to maintain strong commercial relationships. - Sales Team Support: Assist the sales teams with product-related questions and technical issues, ensuring they receive timely and clear information. - KPI Monitoring: Help track performance by managing key metrics for both the Sales and Customer Service teams, maintaining high standards and ensuring client satisfaction.

- Experience: 3 to 5 years in customer service management, ideally in a digital environment, with prior experience leading a customer support team. Experience in process optimization is a strong plus. - Tech-savvy: Comfortable with tracking tools such as Asana, Google Drive, and dashboard tools. Proficiency in HubSpot and CRMs is essential. - Analytical Skills: Strong attention to detail and ability to streamline processes to make customer service more efficient and pleasant for both clients and internal teams. - Clear Communication: Able to convey ideas with clarity and adapt your message to be understood by the team, clients, and other departments. - Autonomy & Proactivity: Proactive and self-reliant, you can anticipate team needs and take initiatives to improve both processes and client satisfaction. You bring a managerial presence that supports and motivates the team. - Emotional Intelligence & Flexibility: Calm under pressure and emotionally composed. You adapt your organization and priorities based on the evolving needs of the client service team. - Languages: Fluent in French, both spoken and written.

The Customer Service Manager is responsible for overseeing and enhancing the customer service function to ensure exceptional customer experiences. This includes managing a team of customer service representatives, developing strategies to improve service quality, and acting as the primary liaison between the company and its customers. The role is pivotal in driving customer satisfaction, loyalty, and retention.

• Team Leadership and Management
  • Lead, coach, and mentor a team of customer service representatives to meet and exceed performance goals.
  • Train and onboard new team members.
  • Conduct regular performance reviews and provide feedback for professional development.
• Customer Interaction Management
  • Monitor and respond to escalated customer inquiries or complaints.
  • Establish and maintain a high standard of customer service in all interactions.
  • Ensure timely and effective resolution of customer issues to enhance satisfaction.
• Operational Excellence
  • Develop and implement customer service policies, procedures, and standards.
  • Use data analytics to monitor key performance indicators (KPIs) such as customer satisfaction (CSAT), Net Promoter Score (NPS), and average resolution time.
  • Identify and address process inefficiencies to improve operational workflows.
• Customer Feedback and Insights
  • Gather and analyze customer feedback to identify trends, pain points, and opportunities for improvement.
  • Collaborate with product, sales, and marketing teams to address customer needs and align business strategies.
  • Create actionable reports on customer feedback and service performance for senior management.
• Technology and Tools
  • Oversee the use of customer service software and tools (e.g., Zoho, helpdesk platforms).
  • Recommend and implement new technologies to enhance customer service capabilities.
• Reputation Management
  • Monitor online reviews, social media platforms, and customer feedback to assess the organization’s reputation.
  • Address negative feedback promptly and professionally to maintain a positive brand image.
  • Collaborate with marketing and PR teams to develop strategies for enhancing the company’s reputation.
• Strategy Development and Execution
  • Develop and execute strategies to improve customer satisfaction and retention.
  • Stay updated on industry trends and best practices to maintain a competitive edge in customer service.
  • Drive initiatives to enhance the overall customer experience and foster brand loyalty.

Education
• Bachelor’s degree in Business Administration, Communications, or a related field.
• Advanced certifications in customer service management (e.g., Certified Customer Experience Professional) are a plus.
• 5+ years of experience in customer service, with at least 2 years in a managerial role.
• Proven track record of improving customer satisfaction and team performance.
• Experience in handling escalations and resolving complex customer issues.

Skills
• Exceptional leadership and team management skills.
• Strong interpersonal and communication abilities, both verbal and written.
• Proficiency in customer service software (e.g., Zoho) and analytics tools.
• Excellent problem-solving and decision-making capabilities.
• Ability to handle high-pressure situations and adapt to changing priorities.

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Do you have a passion for elevating customer journeys while leading high-performing service teams in the business setup industry?

Our client is looking for an experienced Customer Service Manager to lead and refine the end-to-end client experience, ensuring service excellence across all touchpoints. This leadership role is ideal for someone with deep industry knowledge, strong managerial capabilities, and a hands-on approach to optimizing client satisfaction and operational execution.

Key Responsibilities:

• Lead the Customer Service team to deliver consistent, high-quality service to clients.
• Oversee and optimize the entire client lifecycle from onboarding to ongoing relationship management.
• Manage team performance and align service delivery with business goals and KPIs.
• Solve complex client issues with agility and transparency, ensuring client satisfaction at every stage.
• Collaborate cross-functionally with internal teams to improve service processes, tools, and systems.

Qualifications

• Bachelor’s degree or equivalent; Master’s degree or certifications in customer experience, operations, or business management are a plus.
• 4 to 5 years of UAE experience, with 2–3 years specifically in company formation and business set-up, including managerial or supervisory roles.
• In-depth knowledge of ERP systems, Zoho, and Microsoft Office tools.
• Strong understanding of business setup models, including complex corporate structures and free zone operations.
• Exceptional managerial skills with a target-driven mindset.
• Hands-on experience with operational tools and systems.
• Deep knowledge of the company formation landscape and regulatory environments.
• Excellent verbal and written communication skills.
• High attention to detail and a proactive, problem-solving attitude.
• Strong client empathy and ability to manage expectations with transparency.
• Customer-focused with strong analytical and decision-making abilities.
• Fluent in English; knowledge of any second language is an advantage.
• If you're a results-driven leader with a passion for delivering premium client experiences and managing high-performing service teams, we’d love to hear from you.

• Mid-Senior level

• Full-time

• Management and Consulting

• Business Consulting and Services

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Any Arab National, Any European National, Indian, Jordanian

Female

Vacancy

1 Vacancy

Key Responsibilities include but are not limited to:

• Responsible for day-to-day coordination between registration, admission, discharge/transfer, insurance, financial, and other patient-related services.
• Liaising with patients, families, visitors, and all hospital staff.
• Acting as the patient advocate to ensure maximum customer satisfaction.
• Handling complaints.

2 years of experience as CS AM or DM with UAE hospital experience handling more than 20 team members.

Disclaimer: Naukrigulf.com is only a platform to connect jobseekers and employers. Applicants are advised to independently research the legitimacy of the prospective employer. We do NOT endorse any requests for money payments and strictly advise against sharing personal or bank details. Visit Security Advice for more information. If you suspect fraud or malpractice, email us at

About Aster DM Healthcare Limited: One of the largest private healthcare providers operating in multiple GCC states and emerging in India. With a focus on clinical excellence, we have a strong presence across primary, secondary, tertiary, and quaternary healthcare through our hospitals, clinics, and pharmacies. We employ over 22,000 dedicated staff across our locations, committed to delivering high-quality healthcare services across the "Aster," "Medcare," and "Access" brands. Our mission is to build a healthier tomorrow and elevate healthcare standards.

HR Manager:

Address: Aspect Tower, Executive Tower, D - 3301 Business Bay, P.O Box: 8703, Dubai – UAE

About Dubai Holding Community Management:

We are a premium community management services provider under the umbrella of Dubai Holding.

Our team of experts provides various services, including community and district management, technical management, and financial management.

We manage common areas, enforce community rules and regulations, coordinate with local authorities, and respond to residents' concerns promptly and effectively.

We proudly manage a portfolio of prestigious communities, including Bluewaters, City Walk, Port de La Mer, Bvlgari Residences, Jumeirah Beach Residence (JBR), and Business Bay Executive Towers, among others.

The Senior Executive is responsible for designing, developing, and delivering comprehensive training programs for customer care professionals within Dubai Holding Community Management.

This role ensures that all customer-facing staff possess the necessary knowledge, skills, and behaviors to deliver exceptional customer experiences, adhere to service standards, and effectively utilize customer service tools and systems.

The Senior Executive will play a key role in enhancing service quality, improving customer satisfaction, and supporting the continuous professional development of the customer care team.

The main duties and responsibilities of this role include:

• Training Program Design & Development:
  • Design and develop engaging and effective training curricula, modules, and materials for various customer care topics, including product knowledge, service standards, communication skills, conflict resolution, and system usage.
  • Conduct training needs assessments (TNA) to identify skill gaps and areas for improvement within the customer care team.
  • Incorporate adult learning principles and innovative training methodologies into program design.
• Training Delivery & Facilitation:
  • Deliver high-quality training sessions to new hires (induction/onboarding) and existing customer care staff, ensuring consistent understanding and application of learned concepts.
  • Facilitate interactive workshops, coaching sessions, and refresher training programs to reinforce learning and address performance gaps.
  • Adapt training delivery methods to suit diverse learning styles and group dynamics.
• Performance Coaching & Quality Assurance Support:
  • Collaborate with team leaders and supervisors to identify individual and team performance gaps, providing targeted coaching and feedback.
  • Support quality assurance efforts by reviewing customer interactions (e.g., call monitoring, ticket review) and providing constructive feedback for improvement.
  • Contribute to the development of quality assurance standards and evaluation criteria for customer interactions.
• Content Management & Updates:
  • Maintain and regularly update all training materials, knowledge bases, and standard operating procedures (SOPs) to reflect changes in products, services, policies, and systems.
  • Ensure training content is accurate, relevant, and easily accessible to the customer care team.
• Reporting & Evaluation:
  • Track and report on training effectiveness using relevant metrics (e.g., post-training assessments, performance improvement, customer satisfaction scores).
  • Provide insights and recommendations to management on training outcomes and areas for further development.
• Cross-functional Collaboration:
  • Collaborate with other departments (e.g., Community Management, IT, Marketing, Technical) to gather information for training content and ensure alignment of service delivery.
  • Work closely with HR and L&D teams on broader organizational training initiatives.
• Health, Safety, and Environmental (HSE) Responsibilities:
  • Ensure full compliance with DHCM's Health, Safety, and Environmental (HSE) Policy, governance framework, and standards by conducting all tasks according to HSE procedures, attending mandatory training, actively reporting hazards, near misses, or incidents, and utilizing appropriate Personal Protective Equipment (PPE) as identified in risk assessments.

This position oversees the front office activities between guests, hotels and various hotel departments.

The Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our guests.

• Manage front desk operations during assigned shifts to consistently high standards.
• Ensure team members have current knowledge of hotel products, services, pricing and special promotional offers.
• Advise team members of special events or VIP guests in the hotel.
• Monitor appearance, standards and performance of team members with emphasis on training and teamwork.
• Maximize sales revenues through up-selling and marketing programs.
• Manage guest requests, inquiries and complaints promptly and completely.

To successfully fill this role, you should maintain the attitude, behaviors, skills and values that follow:

• Experience in front office operations in the hotel, leisure and/or retail sector.
• Strong commercial awareness and demonstration of sales capabilities.
• Calm, organized work ethic with ability to prioritize and meet deadlines.
• Excellent supervisory, inter-personal and communication skills.
• Passion for delivering exceptional levels of guest service.

Hilton is a leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.

For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value.

Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.

Our vision 'to fill the earth with the light and warmth of hospitality' unites us as a team to create remarkable hospitality experiences around the world every day.

We are seeking a Front Desk Manager to lead our front office operations. As a key member of our team, you will be responsible for ensuring that our Guests have an exceptional experience from the moment they arrive until they depart.

• Supervise and manage front desk operations during your assigned shift to a consistently high standard.
• Ensure your team has a current knowledge of hotel products, services, pricing, and special promotional offers as well as daily VIP and special events.
• Provide guidance to your team on any special events or VIP Guests in the hotel that day.
• Monitor and maintain appearance standards and performance of Team Members with an emphasis on training and teamwork.
• Maximize sales revenues through effective upselling and marketing programs.
• Manage Guest requests, inquiries, and complaints promptly and completely.
• Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service.

• Proven experience in the front office sector, preferably in the hotel, leisure, and/or retail industry.
• Strong commercial awareness and demonstration of sales capabilities.
• Calm and organized work ethic with the ability to prioritize and meet deadlines.
• Excellent supervisory, interpersonal, and communication skills.
• A passion for delivering exceptional levels of Guest service.

The ideal candidate will possess excellent leadership skills, be highly organized, and have a strong customer service focus.

Were Hiring: Central Reservations & Customer Service Manager
Are you a dynamic leader with a passion for guest service and a strong network in the tourism and hospitality sector Join a prestigious hospitality group in Dubai and play a key role in shaping worldclass customer experiences!

Key Highlights:

• Must have strong links with tour operators and DMCs
• Experienced in handling highlevel guest complaints
• Strong leadership and interpersonal skills a must

Youll Be Responsible For:

• Overseeing LARGE venue reservations & optimizing booking performance
• Leading a proactive customer service team
• Training coaching and driving high service standards
• Enhancing revenue through B2B collaboration and upselling
• Resolving guest issues with professionalism and empathy

Minimum Requirements:
3 years in a managerial role
Proven leadership in reservations & customer service
Ability to multitask and lead under pressure
Experience with group bookings and B2B travel partners

Ready to take the next step in your hospitality leadership journey

Description Du Poste The Customer Service Manager responsible for overseeing the Customer Service Representative Team and ensure timely, accurate order processing and responding. The Manager will manage and track approved customer request for quote, orders and billing, as well as, work closely with Customer Support, Operations and Program Management organization at the OEM, to address and resolve any order issues. This job reports directly to the Safran Cabin Front Office manager in France and functionally to one in Germany.

• Ensure the team processes internal and external customer purchase orders and requests, in a timely manner
• Review customer orders – EDI, web portal based, e-mail, for accuracy
• Take an active role in identifying and resolving any order issues
• Understand all aspects of the Order Management process
• Provide Order Processors with training and guidance; assist co-workers with resolutions of issues on orders.
• Develop, document, existing and new processes/procedures
• Partner with Sales, Operations, Quality & Finance to streamline interconnecting processes impacting Order Management
• Maintain the company’s order processing manual
• Review daily order deck to ensure order accuracy
• Monitor Order Processing productivity and SOM activity through Order Management
• Ensure team can effectively resolve customer issues/concerns
• Respond to customer escalated inquiries and requests
• Develop and maintain excellent relationship with customers, both internal and external
• Manage customer’s backlog order and customers’ billing process
• Maintain working knowledge of M3 and SAP products and order processes
• Perform other ad hoc duties as assigned
• Manage department’s schedule to attend shipping/production needs
• Track and make sure billing and invoice reach to customer successfully
• Assist with billing dispute if needed
• Work with Operations and Program Management team to reduce errors, double activities and inefficiency.
• Customarily and regularly directs the work of two or more employees
• Responsible for hiring, termination and the advancement/promotion of employees
• Customarily and regularly exercises discretion and independent judgment

Exigences du poste

Problem-solving, well organized, detailed oriented and accurate, excellent written and verbal communication skills. Advanced skills in Microsoft Excel, PowerPoint, and Word. Knowledge and understanding of basic ERP/MRP functions and applications is preferred.

Safran est un groupe international de haute technologie opérant dans les domaines de l’aéronautique (propulsion, équipements et intérieurs), de l’espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l’environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 92 000 collaborateurs pour un chiffre d’affaires de 23,2 milliards d’euros en 2023, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés. Safran s’engage dans des programmes de recherche et développement qui préservent les priorités environnementales de sa feuille de route d’innovation technologique.

Safran est la 1ère entreprise du secteur aéronautique et défense du classement « World’s Best Companies 2023 » du magazine TIME.

Safran Aerosystems conçoit des solutions de haute technologie qui optimisent la performance des aéronefs et la sécurité des vols. Numéro 1 mondial des systèmes d’évacuation d’urgence et des systèmes oxygène pour l’équipage, Safran Aerosystems est également un acteur majeur des systèmes carburant et fluides.

BAC+3, BAC+4

Supérieure à 3 ansThis job has been sourced from an external job board.

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