105 Customer Service Manager jobs in the United Arab Emirates

Careers for a Changing World of Islamic Banking. Customer Service Manager

Posted On 12 Sep, 2025

Type Permanent

Job Category Retail Banking - Branches

Job Purpose:

The Customer Service Manager will be primarily responsible for providing high-quality support to walk-in customers, assisting them with the use of digital channels (including MFK and the mobile app), monitoring the queuing system, and ensuring that all customers are attended promptly and efficiently.

KEY ACCOUNTABILITIES:

Customer Service:

• Provide high-level customer service and ensure a smooth and efficient customer experience.
• Attend to and resolve issues and complaints that arise with customers. Refers to higher supervision in cases required.
• Liaises with Head Office on behalf of customers to ensure follow up and timely processing of their complaints, problems, etc.
• Promote and encourage the use of digital banking solutions available within the branch to enhance service efficiency.
• Identify and address bottlenecks that may affect customer wait times, implementing solutions to improve service flow.
• Monitor and report any technical issues or malfunctions related to ATMs or Multi-Function Kiosks (MFKs) within the branch.
• Ensure all customers are attended to in a timely and satisfactory manner, maintaining service quality standards

Consumer Protection:

Ensure compliance with consumer protection standards including treating customers fairly, providing accurate information about products or services, responding promptly and courteously to inquiries, complaints, and feedback, protecting customer data, identifying and reporting any suspicious or fraudulent activities, continuously improving customer service and keeping abreast of regulatory expectations and SIB Conduct Risk Framework and associated procedures.

The employee should demonstrate a thorough understanding of Consumer Protection Regulations and adhere to the bank's standards for fair treatment of customers, ethical conduct, prompt resolution of customer complaints, provide accurate and comprehensive information to customers, and compliance with applicable laws and regulations. The employee should continuously strive to improve their knowledge of Consumer Protection Regulations and seek opportunities to provide input on bank policies and practices

Adhere to all bank's policies and procedures.

Qualifications, Experiences & Technical Skills:

• Minimum Experience: 1-2 years experience in the same function
• Language Skills: Arabic & English (Proficient)
• Computers/ Systems / Software Skills: Good command of MS Office

Sharjah Islamic Bank (SIB) started servicing the society in 1975; providing banking services to individuals and companies. An Amiri decree; released by His Highness Dr. Sheikh Sultan Bin Mohamed Al Qassimi the member of the Supreme Council & Ruler of Sharjah, was issued to launch & green-light the bank expedition. The bank was originally founded as National Bank of Sharjah and was suited the first bank to convert to Islamic Banking in 2002.

The revolutionizing from commercial banking to Islamic banking was a significant twist for the bank. Not only were specialized products & services modulated for customers, the banks entire organization was converted to be conventional to Islamic regulations. Now, SIB offers customers a broad range of Sharia'a compliant retail, corporate & investment services through the extensive UAE networks.

• Job Title: Customer Service Manager
• Job Ref: CS-MGR-
• Opening: 1
• Career Level: Manager / Mid–Senior Level
• Location: Dubai – UAE
• Hybrid (Onsite and Remote) / Flexible Location: Option available for senior, highly skilled, and experienced applicants.
• Education: Bachelor’s degree in Business Administration, Management, or related field.
• Experience: 5–8 Years in customer service, with at least 2 years in a supervisory or managerial role.
• Industry Focus: Weighing Equipment, Lifting & Material Handling, Mechatronics, and Industrial Automation.

We are seeking a Customer Service Manager to lead our customer support division, ensuring exceptional service delivery, efficient complaint resolution, and a seamless customer experience. This role requires a strong leader who can build, manage, and improve customer service operations in line with company standards and industry best practices.

• Lead and manage the customer service team to deliver professional, efficient, and high-quality support.
• Develop and implement policies, procedures, and service standards.
• Oversee inbound and outbound customer interactions across phone, email, and digital channels.
• Resolve escalated issues and maintain strong customer relationships.
• Monitor customer feedback, satisfaction, and response times to ensure service excellence.
• Collaborate with sales, technical, and operations teams to ensure smooth customer experiences.
• Recruit, train, and coach customer service staff.
• Prepare regular reports on customer service performance and recommend improvements.
• Implement technology and CRM tools to optimize support processes.

• Bachelor’s degree in Business Administration, Management, or related field.
• 5–8 years of experience in customer service, with at least 2 years in a leadership/managerial role.
• Strong leadership and problem-solving skills.
• Excellent communication and interpersonal skills.
• Experience with CRM systems and customer support tools.
• Familiarity with industrial products, weighing systems, or automation is a plus.

• Salary: Competitive package tailored to attract the best.
• Working Days: Monday to Friday, with a 2-day weekend.
• Benefits: Employment visa, annual paid leave, insurance, transportation, and more.
• Location: Positions available in Dubai.
• Remote: Working remotely can be an option for some positions and senior staff.

How to Apply

• Complete the Online Application Form : For a preferred method of submission, click the ‘Apply for this job’ button below to fill out and submit the official online application form.

Job Description:

• Manage the Customer Services team, ensuring the team deliver high quality customer service to all stakeholders
• As a people manager provide regular performance management, feedback and coaching; ensuring all team members have clear individual development plans
• Advocate all Dentsply Sirona values in behaviours and communication
• Manage and coordinate all customer and distributor enquiries
• Manage the processing of quotation and orders
• Manage key elements of the shipping process
• Manage the associated administration ensuring our internal systems are maintained
• Track the delivery of shipments to distributors after despatch of goods, regardless of terms
• Prepare and enter orders and quotations promptly and efficiently using tools and resources to their best advantage.
• Prepare and file customer order reports as necessary.
• Liaise with forwarding agents in the preparation of shipping documents and despatch details, paying attention to detail and ensuring cost effectiveness
• Manage order request dates in line with service reporting requirements and in order to maximise inventory levels across the business.
• Working and regularly communicating with internal stakeholders on key matters i.e. shipping details, release instructions (Factory, Warehouse, Finance), business critical reporting

Requirements:

Qualifications and Experience

• Previous Customer Service
• Previous experience of managing a diverse team
• Experience of providing Trade Marketing support experience is advantageous
• Microsoft office and ERP systems (experience of Microsoft Dynamics AX and Tally is advantageous)
• Expert knowledge of Microsoft Excel
• Experience with International Trade Finance and International Distribution and Shipping
• Experience with Letter of Credits and associated requirement of documentation etc.
• Administrative experience, specifically with proven record of data entry.
• Experience in Customer Services within a supply chain environment is desirable
• Excellent standard of English is required

The candidate will be responsible for:

1. Serving as the primary point of contact for the customers and all internal Galaxy offices.
2. Relationship management with customers and developing an understanding of their business needs.
3. Managing the end-to-end process of air export movement, by working closely with the customer and internal stakeholders.
4. Proactively tracking the shipments and notifying the customers whenever required.
5. Communicating the changes/deviations from the earlier devised plan, post discussion with the team, to avert risks in routing or movement.
6. Resolving customer issues by engaging suitable stakeholders.
7. Monitoring booking trends and following up with customers to increase sales and optimize the customer service experience.
8. Maintaining accurate records and documentation and ensuring compliance with all relevant regulations and standards.

Job Type: Full Time

Job Location: Dubai

Basic required skills:

• Excellent communication and interpersonal skills.
• Fluent in Hindi and English (oral and written).
• Computer literate.
• Familiar with MS Office tools.
• Familiar with international logistics and freight forwarding (ocean/air & import/export).

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Career Level : Junior Level

Salary : 3000

Industry : Customer Service

Last Date : February 28, 2025

Location : Dubai

Customer Service Representative

We are looking for a friendly and professional Customer Service Representative to join our team. If you have excellent communication skills and a passion for helping customers, we encourage you to apply!

• Assist customers with inquiries, complaints, and service requests.
• Provide information about products and services.
• Handle phone calls, emails, and live chat support.
• Process orders, returns, and exchanges efficiently.
• Maintain customer records and update databases.
• Resolve customer issues with a positive and problem-solving approach.
• Ensure high levels of customer satisfaction.

• Previous experience in customer service is a plus.
• Strong verbal and written communication skills.
• Ability to handle multiple tasks and work under pressure.
• Good problem-solving and interpersonal skills.
• Proficiency in Microsoft Office and CRM systems is an advantage.
• Willingness to work flexible shifts, including weekends and holidays.

• Competitive salary and performance-based incentives.
• Career growth and professional development opportunities.
• Friendly and team-oriented work environment.

Overview

The IIQAF Group of Companies is a global leader in providing services in the hospitality, information technology, tourism, insurance, and health care industries. Established in 1986, the company has grown to become a major player in the international market, with operations in the United Kingdom, Canada, Singapore, and the United Arab Emirates.

Job Summary:

We are seeking a dedicated and experienced Customer Service Supervisor to join our esteemed organization. This pivotal role will focus on overseeing our customer service team, ensuring that exemplary service is provided to all clients and customers, while also driving continuous improvement initiatives. The ideal candidate will possess strong leadership skills and an extensive background in customer service management. As a Customer Service Supervisor, you will be responsible for fostering a positive working environment that encourages team collaboration and professional development. You will implement effective strategies and processes to enhance customer satisfaction and loyalty, while also managing and mitigating any potential customer-related issues. This position requires a strong commitment to excellence, as well as the ability to communicate effectively with both customers and team members. You will play a critical role in shaping the customer experience, and as such, your ability to lead by example and ensure our service standards are met will be paramount. If you are passionate about customer service, possess substantial supervisory experience, and are committed to delivering outstanding results, we invite you to apply and join our dynamic team, where your contributions will make a significant impact.

• Supervise and guide the customer service team to deliver high-quality support and service.
• Develop and implement customer service policies and procedures to enhance service delivery.
• Monitor team performance metrics and provide regular feedback and coaching to team members.
• Handle escalated customer inquiries and complaints in a professional manner, ensuring a satisfactory resolution.
• Conduct regular training sessions for staff to enhance their customer service skills and product knowledge.
• Compile and analyze customer feedback, utilizing data to improve service processes.
• Collaborate with other departments to address customer needs and improve overall customer satisfaction.

• Bachelor’s degree in Business Administration, Management, or related field preferred.
• Minimum of 3 years’ experience in a customer service role, with at least 1 year in a supervisory position.
• Proven ability to manage and lead a team effectively, promoting a positive and productive work culture.
• Exceptional communication skills, both verbal and written, with a strong emphasis on customer interaction.
• Proficiency with customer service software, CRM systems, and Microsoft Office Suite.
• Strong problem-solving skills and the ability to make decisions rapidly and effectively.
• Ability to work flexible hours, including evenings and weekends, as required.
• Accommodation
• Transportation
• Health insurance

High School / Bachelor Degree

Overview

Presentail is looking for a customer service representative to join our team in our Al Barsha shop. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge. The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

• Manage inbound customer communications: Answer incoming calls and emails to address customer questions, requests and issues.
• Consult on customer success: Advise customers on how to successfully leverage the product/service based on their unique needs.
• Maintain working product knowledge: Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
• Track interactions in CRM: Record customers interactions in internal system for cross-functional awareness and relationship development.

• Bachelor’s degree or equivalent
• 1-2 years proven experience in supporting client success
• Excellent written and verbal communication skills
• Ability to address complaints and issues with effective solutions and a positive attitude
• Passion for delighting customers with above and beyond service
• Excellent time-management and prioritization skills
• Familiarity with CRM system

Overview

Presentail is looking for a customer service representative to join our team in our Al Barsha shop. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge. The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

• Manage inbound customer communications: Answer incoming calls and emails to address customer questions, requests and issues.
• Consult on customer success: Advise customers on how to successfully leverage the product/service based on their unique needs.
• Maintain working product knowledge: Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
• Track interactions in CRM: Record customers interactions in internal system for cross-functional awareness and relationship development.

• Bachelor’s degree or equivalent
• 1-2 years proven experience in supporting client success
• Excellent written and verbal communication skills
• Ability to address complaints and issues with effective solutions and a positive attitude
• Passion for delighting customers with above and beyond service
• Excellent time-management and prioritization skills
• Familiarity with CRM system