590 Customer Service Representatives jobs in Sharjah

Client Relationship Management:

Act as the primary point of contact for VIP clients from initial inquiry to post-event follow-up, ensuring an outstanding, white-glove service experience.

Consultation & Briefing:

Understand and interpret the client’s vision, lifestyle, brand values, and expectations to create customised event proposals and experiences.

Project Coordination:

Work closely with the Creative, Production, and Operations teams to ensure client requirements are flawlessly integrated into the event concept, design, and execution.

Communication & Reporting:

Provide regular updates to clients, manage approvals, timelines, and budgets, and promptly address any concerns or changes with discretion and professionalism.

Client Retention & Development:

Build long-term relationships that lead to repeat business, upselling opportunities, and positive word-of-mouth among the luxury community.

Problem Solving:

Quickly and tactfully resolve any on-site or pre-event issues to maintain client confidence and satisfaction.

Market Intelligence:

Stay informed on trends in luxury lifestyle, fashion, art, gastronomy, and hospitality to make informed suggestions and enhance client offerings.

Company Overview
Arqaam Capital is a leading financial services company with a strong presence in the Middle East region. Headquartered in Dubai, UAE. Known for our innovative approach and client-centric services, Arqaam Capital provides a wide range of financial solutions, including investment banking, asset management, and brokerage services.

Our global electronic trading services cater to clients in over 200 countries and territories, including individual investors, financial advisors, hedge funds, and introducing brokers. We leverage advanced technology, competitive pricing, world class research and extensive market access to help our clients maximize their investments.

Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.

Job Description & Responsibilities
You will play a pivotal role in driving sales and expanding our client base. Your primary focus will be on identifying and pursuing sales opportunities, developing long-term client relationships, and contributing to the overall growth of the company.

• Identify and pursue sales opportunities by understanding client needs and offering Arqaam’s white label tech solutions .
• Develop and maintain a pipeline of potential clients and follow up on leads to convert them into active clients.
• Collaborate with the sales team to achieve revenue targets and contribute to the overall growth of the company.
• Handle clients’ enquiries via different channels including email, ticket, live chat, and phone call.
• Familiarize with various proprietary platforms including trading systems and administrative portals to educate clients and align with our self-service and highly automated business model.
• Assist clients in understanding the entire trading cycle, including but not limited to funding process, position transfers, corporate actions, margin calculation, and statements reconciliation.
• Troubleshoot with clients and take ownership when issues arise, follow up, escalate, and liaise with various internal parties such as Legal & Compliance, Risk, IT, Cashiering, Clearing, and other service groups around the world.

Qualification & Skills
Core competencies:

• Strong Financial product knowledge – Equities, Fixed income & derivatives (MENA and Global)
• Good understanding of trading systems for Institutions, HNI, and Bank white label.
• Self-starter with highly analytical and critical thinking mindset
• Ability to handle stress, work independently, and autonomously in a fast-paced environment
• Excellent command of written and spoken English & Arabic would be an added advantage
• Experience in the MENA region: Understanding of the financial markets and regulatory environment in the MENA region is highly desirable. Experience working with clients from this region will be an advantage.

Requirements:

• Bachelor's / Masters degree
• 10-12 years’ experience in Customer Service and Financial Service with a strong focus on sales. (Candidates with extensive experience in sales and client relationship management will be given priority)
• Candidates with prior experience in client services, middle/back-office operations, compliance, electronic trading, and fund administration will be given priority
• Working knowledge of Microsoft Word, Excel; Bloomberg, UNIX, FIX and/or basic programming experience a plus

Company Benefits & Perks:

• Competitive Salary, annual performance-based bonus
• Excellent health and welfare benefits
• Great work-life balance
• Unique opportunity to gain exposure to global financial products, markets, and clientele
• Opportunities for career progression and job scope expansion in a global company with a growing local presence

We are seeking a Customer Support Specialist to join our team. The ideal candidate will have strong client management skills, be comfortable using various tools, and possess excellent communication skills.

• Manage the onboarding process for new customers.
• Build and maintain relationships with customers.
• Keep supplier information up-to-date for Middle East customers.
• Collate information required for supplier registrations.
• Maintain Sales CRM with recent customer updates and developments.
• Create sales orders and proforma invoices, and follow through to delivery.

• Process new membership application forms.
• Register new members and create business partner records in SAP or Zoho.
• Support monthly renewals, keeping account managers informed.
• Manage complimentary training seats, track availability, update records, and register users on the LMS.
• Handle cancellations: request credit notes, update records, and notify regional offices.

• Assist in managing training participants on the LMS: registration, user management, password issues, exam resets.
• Draft and share participant communications in English and Arabic.
• Follow up on training registrations and setup for courses delivered in Arabic.

• Strong client management skills with a knack for admin and coordination tasks.
• Comfortable using tools like Sales CRM, SAP, Zoho, Excel, and LMS.
• Excellent communication skills to manage internal and external stakeholders.
• Ability to juggle multiple tasks and priorities across international stakeholders.
• Enjoy supporting teams and customers, with a focus on accuracy and efficiency.

Role Overview:

This role involves coordinating with stakeholders to address customer queries, complaints, and enquiries related to Trade & Cash services.

The primary goal is to free up Relationship Managers' time on customer service issues, allowing them to focus on generating additional business within the organization.

• Maintain high-quality customer service levels through timely and appropriate responses to customer queries.
• Collaborate with Product Sales, Relationship Managers, Operations, and other stakeholders to identify process improvement opportunities.
• Provide proactive, reliable, and excellent service by understanding and exceeding client expectations.
• Build strong relationships with clients at transactional and operational levels.
• Identify opportunities to promote organizational products and services and refer clients accordingly.
• Contribute feedback to improve knowledge bases.

• University graduate with at least 8 years of relevant experience.
• Experience supporting large corporate customers, preferably top-tier clients in corporate banking.
• Basic knowledge of liquidity solutions (Pooling / Cash Concentration) is a plus.
• Proficient in computer applications, including CRM systems.
• Intermediate product knowledge in Cash and Trade services.
• Excellent command of spoken and written English; Arabic is advantageous.
• Effective listening, interpersonal, communication skills, and a team-oriented mindset.
• Strong analytical and problem-solving skills.
• Service-oriented with good organizational skills.
• Positive attitude, willingness to learn, and ownership mindset.
• Customer service experience is an advantage.
• Proactive in process improvement.
• Ability to work under pressure, multi-task, and adapt to change.
• Energetic, results-driven, and quick learner.

This role offers a unique opportunity to work with a dynamic team and contribute to the growth of the organization.

As a Corporate Customer Service Manager, you will have the chance to develop your skills and expertise while making a significant impact on our clients' experiences.

We are committed to creating a supportive and inclusive work environment that fosters collaboration, innovation, and employee development.

As a seasoned Operations Manager, you will be responsible for leading a team of skilled professionals to deliver exceptional client service and drive business growth.

This role involves coaching and supervising Team Leaders to ensure seamless execution of Client Service Level Agreements and financial objectives.

• Develop and implement strategies to improve operational efficiency and enhance revenue generation
• Build and maintain strong relationships with clients through effective communication and relationship management
• Lead cross-functional teams to achieve business objectives and resolve complex issues
• Design and implement training programs to enhance employee skills and performance
• Conduct regular performance reviews and provide constructive feedback to direct reports

• Bachelor's degree in a related field with over 3 years of experience in operations management
• Proven track record of success in call center environments, particularly within the real estate sector
• Excellent communication and interpersonal skills, with proficiency in English (B2+) and Arabic
• Ability to analyze complex data, identify areas for improvement, and develop effective solutions
• Strong leadership and coaching skills, with a focus on employee engagement and development

This role offers a competitive salary, comprehensive benefits package, and opportunities for career growth and professional development.

We are seeking a motivated and results-driven individual who is passionate about delivering exceptional client service and driving business growth. If you are a strategic thinker with excellent leadership and communication skills, we encourage you to apply for this exciting opportunity.

Responsibilities:

1. Manage large amounts of inbound and outbound calls in a timely manner
2. Follow communication “scripts” when handling different topics
3. Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
4. Seize opportunities to upsell the services
5. Entering accurate and detailed data into the system
6. Meeting key performance indicators, like call to resolution time, customer satisfaction (CSAT), Average Handling Time (AHT), etc.
7. Build sustainable relationships and engage customers by taking the extra mile
8. Keep records of all conversations in our call center database in a comprehensible way
9. Frequently attend educational seminars to improve knowledge and performance level
10. Meet personal/team qualitative and quantitative targets

Qualifications:

Bachelor’s Degree (Medical / Healthcare Background preferred)

Experience:
Similar work experience in UAE for 2 to 3 years.

Job Category: Call Center Executive

Job Type: Full Time

Job Location: Dubai

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Are you passionate about helping people and ensuring they have the best dental care experience? Do you excel in a fast-paced environment where every call is a chance to make a difference? If so, we want you to join our friendly team as a Dental Clinic Call Center Representative!

• Modern Environment : Work in a state-of-the-art dental clinic equipped with the latest technology.
• Supportive Team : Join a supportive and friendly team that values collaboration and patient care.

• Appointment Scheduling : Schedule and confirm patient appointments efficiently and accurately.
• Patient Inquiries : Answer patient questions regarding treatments, procedures, and services.
• Insurance Coordination : Assist patients with insurance verification and claims processing.
• Follow-Up Calls : Conduct follow-up calls to ensure patient satisfaction and address any concerns.
• Record Management : Maintain accurate patient records and update the clinic’s database.

• Experience : Previous experience in a dental clinic or call center environment is a plus.
• Skills : Excellent communication skills, both verbal and written.
• Empathy : A genuine desire to help and understand patient needs.
• Tech Savvy : Proficiency with dental management software and CRM tools.
• Detail-Oriented : Strong attention to detail and the ability to multitask effectively.

If you’re ready to make an impact, apply now! Send your resume and work portfolio links to (email protected)

We want to hear from you as soon as possible, hit the apply button and send over your application.

Provides telephonic scheduling for patients calling with one of the many services of the American Hospital Dubai. Coordinates booking of appointments to optimize clinic function. Supports the successful achievements of Clinic Operations strategic goals. Executes the scope of services of each Clinic represented and will aid in directing the patients to the most proper clinic for their specific needs.

• Supports the team members by answering daily inquiries.
• Provides coaching, guidelines and education to the team members.
• Monitors the skillsets assignment and the workflow and the volumes.
• Provides the approved quality training and ensures the efficiency of the team members.
• Assesses daily call quality using the call recording system.
• Assists call centre agents with handling the complaints and patients’ challenges.
• Monitors the real-time display screen and applies the necessary changes in order to maintain the target of the abandoned call.
• Assigns daily breaks and monitor the agent’s attendance.
• Monitors the agent’s productivity and provides a daily agent performance report.
• Assists the team leader with the daily duty of Rota.
• Prioritizes tasks ensuring effective functioning of the area.
• Follows the chain of command in reporting incidents or concerns.
• Prioritizes workload and completes correspondence in a timely manner.
• Provides information to prospective customers and hospital staff by answering all specific inquiries regarding patients’ queries.
• Ensures a safe working environment through strict compliance with the Hospital Policies and Procedures regarding safety, infection and security.
• Promotes incident and customer complaint reporting to improve patient and family care.
• Answers phone calls in a polite and cordial manner.
• Facilitates patients to find the most appropriate physician for their questions and/or health-related complaints.
• Provides patients with a brief history of physicians’ accreditations and areas of speciality and other data which is relevant to the appointment type.
• Enters, modifies, or updates patient information, upon calling, in the iConnect system according to established criteria.
• Transfers call to the Call Center Nurses when appropriate. Does not answer any medical/nursing-related questions or give medical/nursing advice.
• Schedules and books appointments as requested appropriately into iConnect and follows the clinic’s guidelines in the booking process.
• Confirms appointments through SMS and/or phone calls as per policy.
• Transfers to a different physician, cancels or reschedules patients’ appointments as per policy.
• Ensures charts are made available in the clinics at the appointment time by ordering them online from Medical Records or calling Medical Records if necessary.
• Informs walk-in patients telephonically regarding waiting time. Places remark on “Scheduler Note”. For example, patients are informed regarding waiting time.
• Informs new customers to arrive 15 min prior to appointment time and to bring identification card and insurance card according to clinic guidelines.
• Completes electronic telephone message form and emails it to the correct clinic with necessary details intact.
• Sends SMS messages out before 10:00 a.m. for the next day’s appointments.
• Follows-up calls are placed to those patients who have not confirmed their appointment times via SMS.
• Maintains current insurance expertise to answer basic questions from patients regarding insurance-related issues such as General Exclusions.
• Overbooks physicians according to clinic-defined standards.
• Ensures that all departmental reports and audit tools are compiled and completed timely and accurately.
• Assists in the orientation of new staff members to the Call Center.
• Facilitates efficient Call Center function by consulting and communicating with all co-workers.
• Maintains complete product knowledge at all times of all hospital features/services/prices/packages and hours of operations.
• Ensures that the place of work and surrounding area is kept clean and organized at all times.

• High school graduate

PROFESSIONAL EXPERIENCE:

• Excellent English and Arabic verbal/written communication skills
• Basic computer literacy
• Exposure to/experience with customer service principles
• Medical Terminology/or exposure to a medical environment
• Knowledge of adequate Medical Terminology
• Demonstrate computer literacy and efficiency
• Previous operator or call centre experience is preferable

To lead and oversee day-to-day call center operations for Farnek, Hitches & Glitches, and HITEK, ensuring exceptional customer service and operational efficiency. The role requires strong leadership in managing service workflows in facilities management and home services, while driving digital transformation through AI-powered tools and platforms.

Key Responsibilities:

• Supervise daily call center operations for inbound and outbound service requests across Farnek, Hitches & Glitches, and HITEK.
• Ensure professional and timely handling of customer inquiries, complaints, and service escalations.
• Lead a team of agents, managing rosters, KPIs, and performance reviews.
• Train agents on customer service protocols, system usage (CAFM/CRM), and escalation procedures.
• Monitor service quality metrics such as AHT, FCR, CSAT, and SLA compliance, and take corrective actions as needed.
• Coordinate with technical and operations teams to ensure timely job completion and service feedback.
• Support the integration and adoption of AI-powered tools (e.g., virtual assistants, chatbots, predictive analytics) to automate repetitive queries and enhance service efficiency.
• Collaborate with the HITEK digital team to leverage real-time dashboards, workflow automation, and smart escalation tools.
• Analyze data from AI and call center systems to improve customer engagement, reduce call load, and streamline processes.
• Handle complex or escalated calls directly, ensuring a high level of customer satisfaction.

Qualifications & Experience:

• Bachelor's degree in Business Administration, Customer Service, or related field.
• 3 -5 years' experience in a supervisory role within a call center for a facilities management or home services company.
• Hands-on experience with CRM, CAFM, or service request platforms.
• Understanding of call center AI tools (e.g., chatbot platforms, IVR automation, sentiment analysis).
• Excellent leadership, communication, and team management skills.
• Strong customer-centric mindset and familiarity with FM service workflows.

Preferred Skills:

• Knowledge of HITEK systems or similar smart FM technologies.
• Analytical mindset with the ability to interpret performance data and AI reports.
• Familiarity with customer service trends in the UAE market.

Management Skills Compliance Operations Adoption Analysis CRM Customer Engagement Escalation Load Corrective Actions Reviews Metrics Analytics Team Management Automation Integration Customer Satisfaction Administration Customer Service Business English Leadership Communication Management